Implementing an

Operational

Intelligence platform at

Vodafone Ireland with

Zen

Michael Mullen | Vodafone Ireland

Mark Slinger | SysMech

5G World 2016

The changing environment of Operational Intelligence

Central

Intelligence

platform Central

Intelligence platform

Operational intelligence is no longer silo’d!

Remove operational silos

End-to-end and cross domain

Use one consistent data set

All data – network, IT & customer

Maximise automation and prediction

Future proof for NFV/SDN and 5G

5G World 2016

How Zen is supporting this change

We strive to give CSPs self-analysing, self-predicting networks that can in essence, look after themselves.

Real-time analytics to all

Automation and orchestration

Self-healing applications

Implementing an

Operational Intelligence platform at

Vodafone Ireland

CASE STUDY

The Operational

Intelligence challenges

we needed to overcome

at Vodafone Ireland

5G World 2016 6

RAN

CORE

Tx

Broadband

Home

phone

Handset

TV CEM

?

5G World 2016

Our journey

Small steps to Operational Intelligence

5G World 2016

Examples of what we

have achieved

Measurable optimisation of call quality and

coverage

5G World 2016

Identifying CSFB improvements per cell and

customer

Layering network performance & NPS

5G World 2016

Exploring fixed line network and customer issues

5G World 2016

Understanding IP Voice customer performance

5G World 2016

The Next steps

The next steps

Netperform

smartphone app

Customer care

portal

Improved understanding of

handset performance

Self-service including

network information

Automation

Closing the loop

Prediction & self-

learning

Identify future problem

customers & network capacity

limits

5G World 2016

Thank You !

5G World 2016