Implementation Implementation of EFQM Model of EFQM Model at the Ministry of Finance at the Ministry of Finance of the Slovak Republicof the Slovak Republic

Stanislava LigováStanislava LigováRepresentative for EFQM Representative for EFQM Ministry of FinanceMinistry of Finance

November 15, 2007 November 15, 2007 Conference on QualityConference on Quality in in Bilbao, SpainBilbao, Spain

ContentContent

1.1. Ministry of Finance Ministry of Finance of the Slovak Republicof the Slovak Republic (MoF) (MoF)

2.2. Why Quality Management at MoFWhy Quality Management at MoF??3.3. Priority of leaders of MoFPriority of leaders of MoF4.4. Vision of MoFVision of MoF5.5. Mission of MoFMission of MoF6.6. 9 Criteria of EFQM9 Criteria of EFQM7.7. European Foundation for Quality European Foundation for Quality

Management and Excellence ModelManagement and Excellence Model8.8. The EFQM Implementation Process The EFQM Implementation Process

at Moat MoFF9.9. Future of MoFFuture of MoF

Slovak RepublicSlovak Republic

Ministry of Finance Ministry of Finance of the Slovak Republicof the Slovak Republic (MoF) (MoF)

• Is a general government authority responsible for finances, taxes, the customs system, prices, financial control, internal audits and informatisation.

• The position of MoF is inter-sectional since MoF directly influences inputs, outputs and performance of all other ministries as well as all public sector institutions.

Why Quality Management atWhy Quality Management at MoFMoF??

• To continue the successful development of Slovakia, it is necessary to assure good-quality assure good-quality state administrationstate administration.

• It is an important pre-condition for keeping the implemented reforms sustainable and for gradual improvement of their quality.

Priority of leaders of MoFPriority of leaders of MoF

• One top priority of the current leaders of MoF is to build up a modern organisation with high-high-standard managementstandard management.

• With a view to achieve this goal, MoF has decided to implement the project of introduction of a quality management system –

the EFQM Excellence ModelEFQM Excellence Model.

European Foundation for Quality European Foundation for Quality Management and Excellence ModelManagement and Excellence Model

• The European Foundation for Quality ManagementThe European Foundation for Quality Management found with the support of European Commission to promote management quality pursuing in European organizations in order to achieve constant high level performance and excellence.

• The EFQM constituted the “Excellence Model”“Excellence Model” as the primary tool for assessing and encouraging improvement is based on “Fundamental Concepts of Excellence”“Fundamental Concepts of Excellence”, that describe the role of quality management from a variety of perspective and state the possible advantages for organizations, which have decided to pursue them.

Vision of MoFVision of MoF

• The management focuses its efforts on ensuring that MoF represents an institution fulfilling its represents an institution fulfilling its tasks effectivelytasks effectively and having good credit and good reputation externally in relation to the public and other institutions and partners, as well as internally in relation to its staff and colleagues.

• The achievement of that vision demands the fulfilment of a wide spectre of important principles and guidelines, as well as the existence of the relevant system mechanisms and processes.

Mission of MoFMission of MoF

• The fundamental mission of MoF is to assure the compliance of public expenditurecompliance of public expenditure with the macroeconomic and strategic targets of macroeconomic and strategic targets of government policiesgovernment policies, while observing the principles of effective and responsible spending.

• The activity of MoF has clearly defined usersclearly defined users of its outputs, who are persons primarily from the business sector and from other bodies of public administration.

9 Criteria of EFQM9 Criteria of EFQM on MoF on MoF

Successful fulfillment of the Mission of MoF is conditioned by the existence of principles, guidelines and mechanisms in 9 key areas:

1.1. Leadership Leadership 2.2. PeoplePeople3.3. Policy and strategyPolicy and strategy4.4. PartnershipPartnershipss and resources and resources5.5. ProcessesProcesses6.6. People Results People Results 7.7. Customer Results Customer Results 8.8. Society Results Society Results 9.9. Key performanceKey performance results results

The EFQM Implementation The EFQM Implementation Process at MoProcess at MoFF

The End of The End of 20022002

Aspiration of top-management on a complex approach towards organizational management in order to achieve a high standard of overall achieve a high standard of overall organizational qualityorganizational quality demonstrated by relevant indicators.

The Year 2003The Year 2003

• Determination of the Ministry’s top managementto adopt a complex approach towards quality management – high level of quality standards in every field of the organization.

• Implementation of various measures related to the quality management in EU pre-accession period.

• The need to achieve further internal improvement and reach a high level of quality measured by various indicators comparable with European standards.

• Comprehensive external organisational, functional, organisational, functional, process and informationprocess and information auditaudit of of MoFMoF.

The Year 2004The Year 2004• Formulation of the vision and priorities by

the Ministry’s top management.

• DecisionDecision to implement EFQM Excellence ModelEFQM Excellence Model as the most suitable complex model for MoF.

• Selection and preparation ofpreparation of appropriate personnelappropriate personnel of MoF for the process of preparation and implementation of tasks and administration of EFQM.

• Conducting of testing phasetesting phase – MoF systems and processes evaluation and processing of the EFQM commitment tasks.

• Formulation of action plans for improvements.

• Implementation of the number of improvements.

• Submission of AApplication for membership in EFQM.pplication for membership in EFQM.

Membership of MoFMembership of MoF

The The Year 200Year 20055

• Internal Regulatory ActInternal Regulatory Act – “EFQM implementation

at MoF” approved by Head of the Office

and Minister of Finance

(officially issued on December 1, 2004).

• Formation of:

EFQM Assessment GroupEFQM Assessment Group,

EFQMEFQM Self Assessment GroupSelf Assessment Group,

EFQM Coordination CommitteeEFQM Coordination Committee.

EFQM organizational setupEFQM organizational setup of MoFof MoF

Minister of Finance

State SecretaryI

State SecretaryII

Head of the Office

Sections and Departments of MoF

EFQM Coordination Committee(Members designated by Minister andLed by Head of the Office)

EFQM Assessment GroupEFQM Self Assessment Group

• Preparation of the first draft of Self-first draft of Self-AAssessment Reportssessment Report.

• Specification of MoF priorities for improvement and preparation of draft for action plans.

• April 2005 – Submission of the formal application on EFQM Level I “Committed to Excellence”“Committed to Excellence”.

• Further internal evaluation of the organization in terms of benchmarking.

• Formulation of the “Committed to Excellence” Action PlansAction Plans.

• Implementation of the number of improvements.

• Realization of the “Committed to Excellence” Action Plans.

• Achievement of MoF of EFQM Level I. „Committed to „Committed to Excellence“ Excellence“ as the 1st 1st organization among all central organization among all central state administration organizations state administration organizations in Europein Europe.

EFQM EFQM and quality management atand quality management at MoF? MoF?

EFQM Validator´s viewpointEFQM Validator´s viewpoint

• The validation criteria have been achieved and I am pleased to endorse Ministry of Finance of the Slovak Republic for Committed to Excellence status.

• A key strength for the successful delivery of Committed to Excellence projects has been the support and involvement of senior people throughout the Ministry of Finance of the Slovak Republic up to, and including the Minister himself.

• Ministry of Finance of the Slovak Republic has made a very good start on its journey towards excellence and should now have in place the key building blocks for a future application for Recognised for Excellence.

The Year 2006

• Submission of the formal Application

on EFQM Level II.

• Final tuning and updatingupdating of Self-Assessment Report - Submission DocumentSubmission Document.

• Creation of Editorial boardEditorial board for Self-Assessment Report.

• Bringing up of „Submission Document“ for assessment to EFQM in Brussel.

• Achievement of MoF of EFQM Level II. „Recognized for „Recognized for Excellence“ Excellence“ as the 1st 1st organization among all central organization among all central state administration state administration organizations in Europeorganizations in Europe.

• Internal evaluation of the organization in terms of benchmarking.

• Determination of further action plans based on realized self-assessment and results of Feedback Report from European Assessors.

Feedback Report Feedback Report of the European Assessorsof the European Assessors

EFQM Assessors viewpointEFQM Assessors viewpoint

• After the 2002 elections, the persons appointed as top leaders at the Ministry were experienced managers having a clear vision and goals.

• The Ministry of Finance has come a great distance from the changes initiated by them. That it has journey still to travel, will be a challenge to which they will surely rise.

The Year 2007

• Updating of Internal regulatory ActUpdating of Internal regulatory Act – Implementation of quality management system - Excellence Model EFQM on MoF.

• Realization of action plans based on results of Feedback Report from European Assessors and activities connected with implementation and sustain of EFQM Model.

Future of MoFFuture of MoFSome of highlighted activitiesSome of highlighted activities::

• Sustain and hereafter provide processes regarding to „Informatisation of societyInformatisation of society“ - for the purpose of creating optimal conditions for satisfying information requirements and granting the rights of citizens, governmental and territorial (agencies, municipal) self-governing bodies, organizations, social institutions in connection with the structuring and use of information resources,

• Sustain „Optimalisation of processesOptimalisation of processes“ on MoF,

• Provide supervision of implementation of Euroimplementation of Euro with coordination of National Bank of Slovakia,

• Hereafter provide and sustain learning of stafflearning of staff and learning of public sectorlearning of public sector regarding to our authority,

• Provide pilot project „Talent managementTalent management“

Future of MoFFuture of MoF

The goal of MoFThe goal of MoF:

• Sustain Model EFQMSustain Model EFQM

• Retain the Level IIRetain the Level II „ the Recognized for Excellence“

Close of the PresentationClose of the Presentation

Thank you for your attentionThank you for your attention