Implementation of Implementation of Computer-Based TrainingComputer-Based Training

Getting StartedGetting Started

Implementing CBTImplementing CBT Getting StartedGetting Started

Form a CBT committee.Form a CBT committee. Placement of workstations.Placement of workstations. Motivating employees to use CBT.Motivating employees to use CBT. Scheduling employees to use CBT.Scheduling employees to use CBT. Determining which reports are crucial.Determining which reports are crucial. Customization of courses - when?Customization of courses - when? Other miscellaneous items.Other miscellaneous items.

Form A CBT CommitteeForm A CBT Committee Determine who should be on the Determine who should be on the

committee.committee. Recommend: Management Information, Recommend: Management Information,

H.R., Health & Safety at a minimum.H.R., Health & Safety at a minimum. Meet frequently to research CBT and Meet frequently to research CBT and

implementation strategies.implementation strategies.

Where To Put Workstations? Learning Center

Should plan on one workstation per 120 employees. Area should be quiet, minimal distractions (should not be a

break room, supervisor’s office, conference room, etc.). Should be centrally and conveniently located. Satellite PCs can supplement Learning Center PCs for

areas where employees can’t leave the area for very long (i.e. customer service).

Have PCs on ergonomic furniture to set good example. A phone is a must in the room to contact someone

immediately if they encounter problems or have any questions.

How Do You Determine How Do You Determine Training Suites?Training Suites?

Distribute questionnaire to every manager. The example Distribute questionnaire to every manager. The example below shows the assignment of the types of courses to below shows the assignment of the types of courses to each employee.each employee.

How Do You Determine How Do You Determine Training Suites?Training Suites?

Assign training depending on how the questionnaire was Assign training depending on how the questionnaire was answered.answered.

For example, the following types of employees generally need For example, the following types of employees generally need these courses:these courses: Office employees onlyOffice employees only: Fire safety, Office Safety.: Fire safety, Office Safety. Employees using hazardous chemicals that are not in an R&D Employees using hazardous chemicals that are not in an R&D

Laboratory:Laboratory: Hazard Communication, Personal Protective Equipment, Hazard Communication, Personal Protective Equipment, Fire Safety, Industrial Ergonomics.Fire Safety, Industrial Ergonomics.

Employees working in an R&D Laboratory (California Only):Employees working in an R&D Laboratory (California Only): Lab Lab Safety, Personal Protective Equipment, Fire Safety, Industrial Safety, Personal Protective Equipment, Fire Safety, Industrial Ergonomics.Ergonomics.

Plant Engineering or Maintenance Employees:Plant Engineering or Maintenance Employees: Asbestos Asbestos Awareness, Hazard Communication, Personal Protective Equipment, Awareness, Hazard Communication, Personal Protective Equipment, Bloodborne Pathogens, Lockout/Tagout, Forklift Safety, Hearing Bloodborne Pathogens, Lockout/Tagout, Forklift Safety, Hearing Protection, Back Safety, Fire Safety, Industrial Ergonomics.Protection, Back Safety, Fire Safety, Industrial Ergonomics.

Janitorial:Janitorial: Bloodborne Pathogens, Fire Safety, Industrial Bloodborne Pathogens, Fire Safety, Industrial Ergonomics, Back Safety.Ergonomics, Back Safety.

Motivating Employees to Use Motivating Employees to Use CBTCBT

Place requirement of taking CBT in safety Place requirement of taking CBT in safety program. program.

Set up and enforce disciplinary policy.Set up and enforce disciplinary policy. Send out reminder notices to complete CBT Send out reminder notices to complete CBT

(1/qtr.)(1/qtr.) Run a CBT completion report monthly for Run a CBT completion report monthly for

each department and post for all to view each department and post for all to view (i.e., Lotus Notes database).(i.e., Lotus Notes database).

Summarize completion rates by department Summarize completion rates by department and send to department manager.and send to department manager.

Scheduling Employees to Use Scheduling Employees to Use CBTCBT

Lotus Notes scheduling database is one Lotus Notes scheduling database is one way.way.

Scheduling Employees to Use Scheduling Employees to Use CBTCBT

Scheduling Employees to Use Scheduling Employees to Use CBTCBT

What Reports Are Crucial?What Reports Are Crucial? If you have training suites assigned to each employee, then a If you have training suites assigned to each employee, then a

User Planned vs. Completed Report is crucial.User Planned vs. Completed Report is crucial. This report shows the assigned classes vs. the date those This report shows the assigned classes vs. the date those

classes have been completed.classes have been completed.

What Reports Are Crucial? If employees are not assigned specific

training suites, then a User Certified Report is sufficient.

This report simply shows the completed courses for an employee.

When to Customize?

Coastal’s Hazard Communication course was the only course that HAD to be customized before implementation. This was due to the level of difficulty and course content not required by HazCom std.

Other courses were customized after implementation with company policies/procedures.

Be sure to document customization so that customization can be easily duplicated after reinstallations.

Other Miscellaneous ItemsOther Miscellaneous Items

Sanitary considerations of headsets.Sanitary considerations of headsets. Unauthorized use of Internet on CBT Unauthorized use of Internet on CBT

workstations.workstations. Employees who are computer illiterate.Employees who are computer illiterate. Initial roll-out of CBT.Initial roll-out of CBT.

Selling to Department Managers.Selling to Department Managers. Orientation sessions for non-office employees.Orientation sessions for non-office employees.

Responding to software/hardware Responding to software/hardware problems.problems.