Implementation of Biometrics in Hotel Environments

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Implementation of Biometrics in Hotel Environments

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Biometrics in Hotels

ContentsContentsTarget Audiences

Application Areas

Problems & Challenges

About Biometrics

Benefits

Market Drivers

Application Examples

BioLink IDenium

BioTime

BioID

Biometric Scanners

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What’s a Hotel?What’s a Hotel?

A densely populated area

A low supervised environment

A potential temporary hideout or resting place for terrorists and unscrupulous people

A place susceptible to security breaches

From the security point of view, a hotel is:

Consequently…

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Target AudiencesTarget Audiences

Reliable human identification is required to protect:

Employees

Leisure Customers/Visitors

Hotel Assets

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Identification of EmployeesIdentification of Employees

Time and Attendance

Background Checks

Customer Credit/Refund Managers

Waiters

Reservation/Front Desk Clerks

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Identification of CustomersIdentification of Customers

Hotel Room Entry

Child Care/Daycare Management

Payment

Sports/Outdoor Activities

VIP Registration

Slot Machines/Kiosks

Restaurants/Canteens

Returning Customers

Poolside

Hotel Check-In

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Applications AreasApplications AreasRELIABLE HUMAN IDENTIFICATION

SECURE SECURE HOTELHOTEL

Protection of customers’

sensitive data

Time and attendance for

hotel clerks

Secured payment

procedures

Access control for hotel staff and

leisure customers

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Fraud from EmployeesFraud from Employees

Reason: Customers’ personal information is frequently exposed to many employees!

Customer’s Unrequested

Refund

Customer’s Unrequested

Refund

Frequent-Flier Points

Frequent-Flier Points

The credit often goes to an

employee’s own credit card

A hotel clerk assigns his own frequest-flier number to the guest

and is credited for the guest stay.

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Access Control HazardsAccess Control Hazards

Neglected or forgedsignature verification

Creation of duplicate cards or metallic keys

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ChallengesChallenges

Increased public security awareness in the aftermath of 09/11

Cardless and cashless payment

Secure hotel check-in

Keyless entry for hotel rooms

Employee pilferage prevention

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What’s Biometrics?What’s Biometrics?

Being tightly bound to a human, biometric credentials are much more reliable than passwords, PIN-codes, card keys, IDs or signatures.

Biometric features cannot be altered, stolen, lost or counterfeited.

Biometrics measures uniqueness of humans by:

fingerprints hand printsfaces iris

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Biometrics PreferablesBiometrics Preferables

Hotels prefer:

Reliable

Mature Cost-Effective

Non-Invasive Easy to Integrate

Widely Used

fingerprints hand prints

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Fingerprint Fingerprint Extraction/Processing/StoringExtraction/Processing/Storing

Extraction of unique features (minutiae) from fingerprint arches, loops, markings, and ridges

Digitization of minutiae into a mathematic model being a series of numbers – digital template

Store of the digital fingerprint template in a secure database containing biometric records

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Privacy ConcernsPrivacy Concerns

No actual fingerprint images are stored!

Ditigal templates cannot be used to re-create identifiable images

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Benefits for CustomersBenefits for Customers

Elimination of PINs, cash, checks and plastic credit cards

Protection from credit card fraud

Personalized and improved

service

Elimination of missing keys or going down reception for replacements

No more fraud from employees

Convenience and ease of

use

Speed and accuracy

Peace of mind

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Benefits for Benefits for Hotel AdministrationHotel Administration

Reduced fraud and identity theft

Enhanced staff control

Labor cost saving

Elimination of “buddy punching”

Streamlined payroll processes

Secured confidential information

Accountability/non-repudiation

Customer loyalty and guest satisfaction

No replacement costs

No shared passwords/PINs/badges

Reduced paperwork

Elimination of duplicate key issuance

Guest and employee comfort and safety

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Market DriversMarket DriversWide

acceptance after 09/11

Proven deployments

Shift from technology to

integration

Better price,performance

metrics

Improved accuracy and

reliability Government programs,legislation

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Biometric T&A TrackingBiometric T&A Tracking

No employee can punch in

for another

Eliminated

time fraud

Reduced payroll costs

No unauthorized early in-punches and late out-punches

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Biometrics inBiometrics inRestaurantsRestaurants

Sending coupons for most ordered items

Cashless paying for the meal

Finding out customers’ preferences

Better and faster serviceBetter and faster service

BIOMETRIC IDENTIFICATION

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Customer Loyalty Customer Loyalty Thru BiometricsThru Biometrics

Biometric check-in for

the flight

communicated to the hotel for a nonstop flow from airport to

guestroom

Biometric check-in in a

hotel

guests can benefit from late housekeeping or

expanded turndown service

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Berkeley Quick Service Berkeley Quick Service RestaurantRestaurant

Pilot biometric e-payment system based on fingerprintsPurpose: better tracking customer loyalty and payment The new loyalty program entices customers to register their fingerprint images. As a reward customers are given points for food purchases. The restaurant administration says, “ This is more than just a payment system, it is a complete loyalty program.”

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Hotel PalafitteHotel Palafitte

Fingerprinting guests at the Hotel Palafitte, Switzerland

Digital fingerprint templates are saved to the hotel's database.

Templates are downloaded to a biometric reader at the guest's door.

When the guest touches the reader, the new biometric template is compared with the recorded ones, and an ID number is generated.

The ID number is relayed to the door controller to release the lock.

It is expected to use the system in hotel chains to avoid checking in at the hotel, and go directly to your room.

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Venetian Macao Venetian Macao Resort Hotel Resort Hotel

Face recognition system installed at the employee entrance to

authenticate workers entering through individual turnstiles.

Identification is performed by comparing the facial structure of the employee against his/her template

on file.

Entry to the back office is impossible

without passing through the main

entrance.

The system eliminates the

need for timecards.

In addition, at 50 particularly sensitive access points throughout the resort, the Venetian Macao has installed fingerprint readers to authenticate

employee identities.

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La Jolla Beach & Tennis ClubLa Jolla Beach & Tennis Club

The La Jolla Beach & Tennis Club in California uses hand

geometry units instead of employee timecards.

Previously, employees were losing timecards and the 98-

room resort was losing money from “buddy punching”.

Initially, many employees objected to the handprint scans, but once the technical aspects of the system were explained, there were very few that were

skeptical after that.

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Nine Zero HotelNine Zero HotelThe Nine Zero Hotel in Boston offers two suites (plus an employee entrance) equipped with iris identification technology.

Guests access their suites by letting an infrared beam scan their eyes.

The template is saved for future visits.

The hotel administration says,"The system is incredibly smooth, accurate, and reliable.”

The iris scan suites have proven so popular that Nine Zero is planning to install four more units in 2009.

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Andy’s Pizza Andy’s Pizza BioLink’s DeploymentBioLink’s Deployment

Reliable confirmation of

financial transactions

Necessity to automate all cash transactions on a single payment terminal available to

all restaurant staff

Delivery of BioLink’s

biometric SDK and biometric

scanners

Biometric identification of personnel

15-18,000 scans/day; total 4 Mio scans/year

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BioLink IDenium PurposeBioLink IDenium Purpose

Safeguarding sensitive information against unauthorized access

Replacing a cumbersome & vulnerable password-related system with convenient & reliable biometric identification tools

IDenium is a corporate information security system:

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BioLink IDenium FunctionsBioLink IDenium Functions

User Access Control

A fingerprint is a single credential to access network resources, applications, e-mail & Internet

Securing Standby and screensaver modes

Supporting Windows & Novell user accounts

Centralized User Management

One-time registration of users & their credentials

Interaction with the domain controller

Granting network access to users from any network PC

Logging Access Events

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BioLink IDenium EditionsBioLink IDenium Editions

Active Directory Edition

Enterprise Edition for heterogeneous networks

Personal Edition for a stand-alone computer

IDenium for CITRIX for CITRIX and other remote access platforms

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BioLink IDenium ArchitectureBioLink IDenium Architecture

User Account of a Specific Application

Novell User Account

Windows User Account

CITRIX User Account

WorkstationsWorkstationsWindows Domain Controller

Applications & Applications & Web-applicationsWeb-applications

Workstations and/or Clients

CITRIX ServerNovell Server

WorkstationsWorkstations

Identification of Windows Users User Identification in Applications

Identification of CITRIX Users Identification of Novell Users

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BioLink IDeniumBioLink IDeniumfor Active Directoryfor Active Directory

Windows Domain Controller

Workstation

1

2

3

4

Identification Server

Microsoft Windows AD Database

11 Digital Fingerprint Template

22 Data Required for User Authentication

33 Data Required for User Authentication

44 Synchronization

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Integration Integration with Active Directorywith Active Directory

BioLink IDenium is fully integrated with Active Directory (AD):

Centralized storage, protection & transmission of user identification data via AD tools

Centralized management of user rights & privileges

The BioLink tabs of a standard Microsoft Management Console in Active Directory Users and Computers (ADUC)

TheThe BioLink - Enroll TabBioLink - Enroll Tab

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BioLink IDenium ComponentsBioLink IDenium Components

Client Software Administrator Tools

IDenium Windows Logon – identifying users logging on to the OS

BioLink Password Vault – replacing passwords with biometrics in applications and Internet

web-sites

BioLink Admin Pack – centralized registration of new users

BioLink Synchronization Agent – synchronizes AD data & biometric data stored on a biometric server

BioLink Password Changer – generating new random passwords

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BioLink IDenium BioLink IDenium BenefitsBenefits

Enhanced information

security Scalability

Fault-tolerance

Cost-effectiveness

Ease of use

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Identification ServersIdentification Servers

BioLink Authenteon

Software-and-hardware server

Hot swappable

Unlimited number of users

BioLink Authenteon Software Appliance (ASA)

Software server for Microsoft Windows

Number of users – up to 1 000

Free test version can be downloaded from www.biolinksolutions.com

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BioTime - OverviewBioTime - OverviewMulti-modal time and

attendance management solution

(fingerprints, proximity cards and PIN codes)

Support for multi-biometrics: fingerprint, 3-D face geometry, vein identification

Registration of check-in and

check-out events of employees

Monitoring of employees’ activities

Report generation

Integration with access control functionality

BIOTIME

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BioTime ModulesBioTime Modules

Administrator module (adding new users, creating and viewing schedules, policies and reports)

Checkpoints (recording arrival and departure events, including remote offices)

Access control administrator (creating and implementing access control policies and generating reports)

Safeguard (monitoring entrance into buildings with restricted access)

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BioTime FunctionsBioTime Functions

Recording employees’ check-in and check-out events

Monitoring work time for an employee, division or company

Generating reports for work time use based on a hierarchical company structure

Notifying the top management, security and HR departments and secretaries on the employee’s presence/absence in office

Controlling access to areas and buildings by fingerprints, proximity cards and PIN-codes

Restricting access rights to sensitive areas

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Check-In/Check-Out Check-In/Check-Out Events RegistrationEvents Registration

A registration procedure is performed by producing the appropriate identification parameter to:

Fingerprint scanner

Card reader

Access control terminal

Identification results appear on the screen.

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Time Schedules Time Schedules & Accounting Policies& Accounting Policies

BioTime comes with preconfigured time and access schedules, accounting policies and the list of the most popular positions.

Time and access schedules are as follows:

Fixed

Non-fixed

Shifted

Calendar

Access

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BioTime ManagerBioTime Manager

BioTime Manager – administrator workstation in charge of:

Registering employees and their personal data

Creating schedules and accounting policies

Generating reports

Inserting data on vacation leaves, business trips, sick leaves, etc.

Editing an employee in BioTime Manager

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BioFortress ManagerBioFortress Manager

BioFortress Manager –

administrator workstation:

creating a list of areas

and facilities requiring

access control, defining

access rights of

employees, building

security contours and

generating reports

Adding a checkpoint in BioFortress Manager

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WatchTowerWatchTower

Watch Tower – security

guard’s workstation: on-

line information on arrival

and departure events,

including detailed

employee data (full name,

photo) and information

related to several

checkpoints

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Enterprise & StandardEnterprise & StandardTo tailor BioTime to enterprise needs, it is available in two editions: Standard (for small and medium businesses) and Enterprise (for middle and large businesses). Below is the list of differences between two editions.

Function BioTime Standard

BioTime Enterprise

Number of users 200 Unlimited

Report generation according to organizational hierarchy (subdivision management inside of divisions)

Not available Available

Access restriction to reports according to management level (head of subdivision is not entitled to access reports of the entire division)


Flexible setting of managers’ roles and powers Not available Available

Additional check-in/check-out point for remote office Not available Available

BioTime Clock AM: additional check-in/check-out office with autonomous mode support


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BioTime BenefitsBioTime BenefitsReliable and secure identification of employees by fingerprints, contactless cards and PIN codes when accessing the protected areas, offices and facilities

Intuitive enrollment and administration capabilities

Fingerprint scanner and controller embedded into Ethernet terminal

Compatible with card readers

Fault-tolerance (local, network and combined modes)

Scalability and centralized management

Multiple access control devices available

Time management and access control functions are combined

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BioID PurposeBioID PurposeUniversal and highly flexible

biometric visitor registration system

Simple, scalable and easy-to-

integrate solution to create posts,

stations, checkpoints, where

human registration/identific

ation is required.

It can be a checkpoint at the entrance to a secured area or at a reception desk where hotel guests check in and out.

BioID fits any application where reliable and strong user identification

is required.

BioID

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BioID ScopeBioID Scope

Deployment of visitors’ registration points both in public places and private sites

Simplified in/out visitors’ control (can be combined with visual and/or additional control/surveillance tools)

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BioID FunctionsBioID Functions

Enrolling user data: full name (if required), digital photo (any cameras can be used), biometric identifiers, contact information, any other additional information.

Registering in/out events based on biometric identification results. The following information can be displayed: user photo, full name, other data enrolled. The registration results are automatically included into reports.

Analyzing reports and/or transferring data into other subsystems (for example, notifying the doctor on the patient’s arrival, etc.)

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BioID ScenariosBioID Scenarios

Dep

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read

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tool

s

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tool

sR

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Rapid

integration

integration

Custom Custom developmentdevelopment

Such tools are included into the BioID distribution kit to enroll users, generate reports and display the

required information

Incorporation of biometric

identification functions into other

information and management

systems

Custom development of new biometrically-enhanced applications based on BioID

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BioID ComponentsBioID Components

BioID Manager enrolls user data, generates reports and manages the system functionality.

BioID CheckPoint registers in/out events, displays information on the registered event on the screen.

BioID Configurator manages the data display and location.

BioLink Server Manager configures the database connection setup options and performs database backup and restoration.

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BioID BenefitsBioID BenefitsDiverse identification tasks in

various application areas

Intuitive interface, low personnel requirements, support for diverse biometric devices

Client-server modular architecture. Ready-to-use tools and kits to develop custom plug-ins

Identification by distinct biometric identifiers that cannot be lost or forged

Multi-functional

Flexible

Fool-proof

Easy to use

Fault-tolerant and highly scalable

Unlimited number of users, advanced management tools, database backup and clusterization options

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Biometric DevicesBiometric Devices

BioLink U-Match BI Ethernet

BioLink FingerPass IC

BioLink U-Match 3.5

BioLink U-Match 5.0

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BioLink U-Match 3.5BioLink U-Match 3.5Standalone Optical Fingerprint USB-Scanner for Office Use

Scanning Window Size 25.5 x 18 mm

Resolution 508 dpi

Scanning Speed 15 fingerprints per second

False Acceptance Rate (FAR) 10-9 (1 out of 1 000 000 000)

Dimensions (H x L x W) 26 x 63 x 45 mm

Weight 120 g

Interface USB 2.0/1.1, Plug&Play, 2 000 mm cable

Operating Temperatures 14° to 131° F (-10° to +55° С)

Operating Humidity (non-condensing) 30% to 90%

Power Requirements (via USB) 350 mW (scanning mode), 100 mW (standby mode), 40 mW (sleepy mode)

Design Desktop device

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BioLink U-Match BioLink U-Match 5.05.0


Resolution 508 dpi


Supported Smart Card Standards ISO 7816, EMV 2000

Smart Card Power Supply 5V, 3V and 1.8V

Transmission Speed To 119 kbps

Power Supply for Card Operation 300 mW

Interface USB 2.0/1.1, plug&play


Power Requirements (via USB) 350 mW (scanning mode), 100 mW (Standby mode), 40 mW (sleepy mode)

Design Desktop device

Fingerprint Scanner with a Card Reader for Office Use

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BioLink FingerPass ICBioLink FingerPass ICBiometric T&A / Access Control Terminal

Supported Identifiers Fingerprint, contactless proximity-cards, PIN-code

Supported Cards MiFare (1 Kb and 4 Kb, embedded reader), EM-Marine (optional)

Sensing Range Up to 30 mm

Number of Fingerprints in Memory 1 000

Number of Log Records in Log File 8 000

Communication Interface Ethernet 10 Mbit/sec

Additional Interfaces Wiegand 26bit, RS-232

Supported End Devices Any electromechanic and electromagnetic door-locks, turnstiles, gateways, etc.

Inputs Door open switch and door strike

Door Control NO/NC relay with maximum switched current 5A

Power Requirements (DC) 12-16 V

Power Consumption in Standby Mode 150 mA

Maximum Power Consumption 500 mA

Use Options As an autonomous device or in combination with BioTime, a biometric T&A and access control system

Operation Modes Network, autonomous, combined

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BioLink U-Match EthernetBioLink U-Match EthernetEmbedded Optical Fingerprint Ethernet-Scanner


Resolution 508 dpi


False Acceptance Rate (FAR) 10-9 (1 out of 1 000 000 000)


Weight 120 g

Interface Ethernet 10 MBit

Operating Temperatures 14° to 131° F (-10° to +55° С)

Operating Humidity (non-condensing) 30% to 90%

Power Supply 750 mW

Design Embedded device

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Implementation of Biometrics in Hotel Environments

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Implementation of Biometrics in Hotel Environments