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7/30/2019 Implementation of Best Environmental Practices as a Step Towards Green Hotel
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IMPLEMENTATION OF BEST ENVIRONMENTAL
PRACTICES AS A STEP TOWARDS A GREEN HOTEL
CASE STUDY
GRAND HYATT HOTEL WASHINGTON DC
By:
Rayik Heri Syamsul Efendi
SRN : 211011105
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Grand Hyatt Hotel Washington DC
Company Profile
Grand Hyatt Hotel is located on 1000 H Street
NW,Washington, D.C., USA 20001.
Located in the trendy Penn Quarter near popular
local attractions. Grand Hyatt Washington is ideally situated for leisure
and business travelers
Grand Hyatt Washington is a welcoming destination
with a host of world-class services and amenities.
The facility such as classy rooms and suites, fivedelicious restaurants and bars, an indoor swimming
pool, 32 meeting rooms, wedding and event planning
services, executive business center, and convenient
Metro Center access directly from the lobby.
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Green Hotel is green oriented architecture based on
concern about the conservation of the global green
experience with an emphasis on energy efficiency,
sustainable pattern, and a holistic approach.
Best environmental practices is a guide that provides
the means to identify, in the different departments
of a hotel, opportunities for optimising its activities
while reducing its operating costs and its
environmental impacts.
The purpose of best environmental practices:
Rationalizing the use of materials, including water and energy
Reducing the volume of wastes and improving waste
management Adopting a more ecological purchasing policy and improving
logistics
Improving the quality of the hotels internal environment
Making the staff aware of the importance of environmental
issues
Understanding ofGreen Hotel & Best EnvironmentalPractices
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The problem statement
What are the major concern in improving the image of the
Grand Hyatt Hotel Washington DC?
How role-friendly in dealing with things that become the
images formation good. So that customers want to come back
to stay again?
How the effectiveness of a green role and comfortable?
Problem Statement
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Inside the best environmental practices theory there are
six steps of implementation for the hotel/hospitality
industry.
Water management and rationalization
Energy efficiency and economy
Wastes resource recovery
Purchasing policy ecological aspects
Logistics efficient handling and management
Noise, air quality, and landscape integration
Theoretical Framework
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I. Types of ResearchThis research uses qualitative research which is the
research generate and process data that are descriptive,such as transcript of interviews, field notes, drawings,video or sound recording, and others.
II. Subjects researchThe subjects of this study was Grand Hyatt Hotel
Washington DC which is this hotel very suitable as anexample of environmentally sound hotel.
III. Stages of Research
- Research Preparation PhaseCreate the structure of the research with formulate the problem thenconnect with the theory and then started to collecting data byinterview, observation and other methods
- Implementation PhaseThe researcher may formulate the problem statement and then
connect that with the theory and evidence that the researchers collectin the field. After that the researcher may made the conclusion of theresearch and give recommend or suggestions for solving problems ormaybe for further research
Methodology of Research
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IV. Data Collection Techniques- Interviews
- Observation
V. Data Analysis Techniques
- Organizing Data
- Grouping by Category
- Testing Assumptions
- Finding Alternative Explanation
- Writing Research
Methodology of Research
Contd
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Water management and rationalizationTo increase the effectiveness of water
management, theres some ways that must beimplemented.
- Monitoring the water consumption
- Recycling the water for other purposes
- Controlling the water consumption
- Manage the consumption of water in eachdepartment
- Implement water-saving kits/tools in the hotel
Energy efficiency and economyEnergy efficiency provides hotel owners and
operators cost saving that also increase the profit. Thesteps.
- Manage the consumption of energy in eachdepartment
- Monitoring regularly energy consumption
- Reducing energy consumption and minimize energylosses
- Implement the tools that can provide alternativeenergy that labeled clean
- Optimize energy consumption
Best Environmental Practices
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Wastes valorisation and recyclingThe most important aspect of waste management
is have information about how to collect and segregate
the waste and processing the waste become something
useful or just minimize the bad effect of waste. There
are few step that must be doing:
- Minimize the cost of waste treatment and disposal
- Recycling or reuse the items that should still be used
again
- Segregate the waste and manage it in order to limit
the volume
- Reduce the using of unnecessary items that can
increase the volume of waste
Purchasing policy ecological aspects
Also known as environmental, green,sustainable or environmentally preferable
purchasing. The aim of this aspect is to buy product and
services that have less bad impact on the environment
and human health.
Best Environmental Practices
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The steps for implementing purchasing policy are:- Prefer buying local products
- Suggested for buy biodegradable, recyclable or
reusable products
- Knowing the material or compositions that contain
inside the products- Purchase items that are designed for minimum water
and energy consumption
- Willing to spend a little more money for keep the
environmental sustainability
- Ask the suppliers or workman about their workingconditions, protecting environment or not
Logistics efficient handling and management
Hotel have a large quantities of merchandise and
supply that require specific handling and storage. Withlimit losses and avoid over-consumptions indirectly the
hotel management save a lot unnecessary expenses. The
steps for this aspect are:
- Keep the stock report up-to-date
- Make the specific procedures of handling and storingmerchandise or items
Best Environmental Practices
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- Give information or educate the staff about theeffective procedures
- Checking the storage area regularly
Noise
Noise is an important factor influencing our health.High noise levels can cause high blood pressure,
digestion problems, and other psychological problems
such as sleeplessness, depression, bad mood and etc.
there are some way to avoid or minimalize the noise
levels:
- Marking the noisiest area inside the hotel in order to
limit the noise levels
- Make conducive atmosphere of the working place in
order to reduce the stress level of the employee.
- Always evaluate and handling the complaint from
guest or neighbors immediately
Best Environmental Practices
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Air QualityClean air practices have become increasingly
important in progressive hotel management. But it also
create positive impacts on the bottom line and higher
employee and guest satisfaction. Few things that must
to do are:
- Checking the burners and air conditioning
- Manage the disposal waste when changing
equipment
- Create separate zone between smoking and non-
smoking
- Maintain the hot water systems
- Reduce the proliferation of allergens
Landscape integration and protection of natural
resourcesAreas with high natural diversity or with an
important historical heritage are favourite tourist
destinations. To respond to the increasing demand,
construction linked to the tourism industry has
expanded rapidly.
Best Environmental Practices
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There are several things to do are:- Matching between the hotel physical evidence and
its surroundings and cultural landscape
- Employ landscaper during the development of the
hotel
- The building materials contain local natural products- Employ local craftsmen when building
- Lay out gardens and limit the area that paved or built
on
Best Environmental Practices
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Knowledge deficiencyMany benefits to implementing environmental
practices within an organization, but the evident says
many hospitality are still not adopting and implement
green practices. Lack of information about
environmental practices and limited awareness of the
owners or management has been identify as a barriers.
Owner/Manager Attitudes
Some hospitality managers still walk in old world
that are they dont truly recognize or appreciate the
value of the environmental sustainability. In fact, they
just see that environmental practices just as an add-on
for their company in order to gain more profit.
If the company want to success implementing the
environmental practices, the adoption must come from
the top leading to the bottom line.
The Barriers in Implementing
Environmental Practices
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Human ResourcesHotel employees may often uninterested in
environmental practices. This caused by lack of
information and poor communication during the
training from management. An introduction of the
environmental policy should be the main core of the
employee in environmental practices.
If the employees not interested in environmental
practices the results will be wasted. And without the
employee support the policy about the environmental
practices is absolutely going to fail.
Finance
Environmental concern has been labelled as an
extra in time, also in financial. This happen because of
wrong implementation and wrong understanding. Some
management sometimes not make their departmentmore effective so as generate more profit. But they just
focus on the assessment, accreditation, and certification
that have high price.
in contrast, sustainability is not like that. But in fact
become environment-friendly will lower anorganizations cost and increase the revenues.
The Barriers in Implementing
Environmental Practices
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Customer AttitudesMany customers view the environmental
alternatives is the other way for cost cutting and
dropping the standards. Some hotel have a pride that
they are using recyclable items, but in fact the
customers do not want that. In customers expectations,
the hotel can provide the clean items such as freshly
laundered linen and ample supply of towel. In
customers mind environmental practices same as loss of
quality.
Operational
One of the main barriers when the hotel convert to
environmental based is the basic structure. The
operational issues such the availability of vendors,
contractors, engineers, housekeepers, landscapers, and
managers that understand environmental systems,procedures and products are inhibiting the development
itself. So, if the management cant manage the
operational systematically, itll be a disaster.
The Barriers in Implementing
Environmental Practices
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Legislation & AccreditationSome hotels have adopted a formal environmental
management system or the internationally recognised
ISO 14001 environmental management standard but the
majority of hotels are still standing at the crossroads in
adopting environmental management systems. The lack
of government support and stakeholder demand as well
as the fact that ISO 14001 is not a legal requirement
constitute the most salient factors hindering the
adoption of the standard.
The Barriers in Implementing
Environmental Practices
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Water management and rationalization- Preventive maintenance throughout the hotel is
conducted for leaks by our internal engineering staff
- Lowflow aerators are placed throughout the property.
- Automatic faucet control in public bathrooms
- The hotel offer our clients water dispensers for meetings,
upon request, eliminating the waste of bottled water
Energy efficiency
- Participates in Con Edisons Demand Response programdesigned to enable the hotel to contribute to energy loadreduction
- reduced electricity use by 6%, reduced steam use by 6%,and reduced gas use by 42%
- Front and back of the hotel use all energy efficient lightbulbs
- Sensor lighting in offices
- Replacement and installation of energy efficient chillersat a cost of $4.8 million.
- Lighting dimmers in all public areas for control of energyusage
- Electronic thermostats are in all guest rooms
- Installation of a plate and frame heat exchanger, which
helps the building maintain its interior temperaturewithout using additional electricity
Implementation of BestEnvironmental Practices in GrandHyatt Hotel Washington DC
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Wastes valorization and recycling- Recycle degradable waste
- Donate unnecessary items
- Composting organic waste and using it as a fertilizer
- Reusing office supply before disposing
- Minimalize the using of plastic for food and beveragesor for laundry
Purchasing policy ecological aspect
- The Environmentally Purchasing Policy applies to all
departments within The Grand Hyatt hotelsoperation, maintenance and upgrades.
- For each department, the manager in charge of
purchasing will be required to purchase sustainable
products whenever feasible and/or requested through
clients for their specific operations.- Hyatt Earth, the environmental charter for Hyatt
Corporation, will be supplying a list of vendors and
products that are sustainable to support Hyatts goal
of reducing the amount of waste the hotel produces
by decreasing the amount of disposable materials.
Implementation of BestEnvironmental Practices in Grand
Hyatt Hotel Washington DC
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Logistics efficient handling and management- All department offices supplied with the recycled
content, and work tools are made from recycled
material. Such as all offices use 30% recycled content
paper.
- Buying chemical goods from Ecolab which is theproduct labeled as a green product.
Noise, air quality and landscape integration
- Grand Hyatt obtain EPA Air and Noise certification for
Air and Noise pollution program.- Green Ambassadors participated in seven restoration
events, planted 1,260 native trees and shrubs and
enhanced 2.5 acres of critical habitat for fish and
wildlife.
Implementation of BestEnvironmental Practices in GrandHyatt Hotel Washington DC
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The use of the Best Environmental Practices (BEP) Guidefor hotels is intended to be simple and practical. The
purpose of the Best Environmental Practices aims at:
Rationalizing the use of raw materials, including
water and energy
Reducing the volume of wastes and improvingwaste management
Adopting a more ecological purchasing policy and
improving logistics
Improving the quality of the hotels internal
environment
Making the staff aware of the importance of
environmental issues
There are six steps to implement the Best Environmental
Practices. There are:
Water management and rationalization
Energy efficiency and economy
Wastes valorization and recycling
Purchasing policy ecological aspects
Logistics efficient handling and management
Noise, air quality and landscape integration
Conclusion
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Beside the benefit of the Best Environmental Practicesthere are some reason why many hotel organizations are
not implementing this practices which classify as
industrialbarriers and organizationalbarriers.
Knowledge deficiency
Owner or manager attitudes Human resources
Finance
Customer attitudes
Operational
Legislation and accreditation
With implementing Best Environmental Practices, Grand
Hyatt hotel also participate in maintaining and caring for
the environment to be more clean and sustainable
Conclusion
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Recommendations for Grand Hyatt Washington DC are:- Together with Hyatt Thrive, Hyatt Hotel corporation
especially not just persuade the Green Ambassador
but also invite surrounding communities to create
useful event to preserve the environmental
sustainability.
- The management of Grand Hyatt Hotel Washington
DC can improve the operational systems that directly
related to environmental conservation with such as
improvement to human resources skill, improvement
with installing any items useful/automatic to
decrease the consumption of energy, electricity, orwater.
- Make benchmarking by getting cooperation with
related organizations, and compare with other hotel
companies whether better or not.
Recommendation
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