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Implementation and Certification
AM Standard Operating Procedure
Implementation and Certification 2
Roles & Responsibility
Integrated Operating Plan Team
Champion/Trainer - POOM/MCSO
Co-trainers/Support - MOP/MGR DP
Oversight - Field coordinators
Implementation and Certification 3
Implementation Schedule
Completed
National AM SOP Site Training Jan 15, 2004
Cluster Training Jan 30, 2004
AM SOP Site Implementation
– IOP 28 Day Timeline Feb 27, 2004
– AM SOP 57 Day Timeline Mar 27, 2004
Implementation and Certification 4
Communication to NALC / Craft
Sample Service Talk
– NALC
– Craft
Communicates what changes are coming and why
Implementation and Certification 5
Schedule – Initial Reviews
Implementation and Certification 6
Schedule – Initial Reviews
Implementation and Certification 7
Schedule – First Progress Report
Implementation and Certification 8
Schedule – Layout Changes & IOP Complete
Implementation and Certification 9
Schedule – Certification
Implementation and Certification 10
Certification
Field Coordinators will use the AM SOP Certification Checklist to audit the implementation of AM SOP
Included in the review will be
Floor Layout Integrated Operating Plan
Badge Control AMS / Edit Books
Audits DOIS
Schedules Supervision
Implementation and Certification 11
Certification – Carrier Leave / Return Times
Percent of Carriers Leaving Late current month, prior month, two months ago
Percent of Carriers Returning Late current month, prior month, two months ago
Percent of Carriers Returning after 1700 current month, prior month, two months ago
Implementation and Certification 12
Certification – Floor Layout
Has all excessed equipment been removed?
Do all city routes have 3 pieces of casing equipment or less? If not, identify the number of routes with more than 3 in the comment section.
Can routes identified above be reduced to three pieces?
Do cell sizes and dividers conform to the needs of the route for efficiency?
Is casing configuration efficient and minimized?
Implementation and Certification 13
Certification – Floor Layout
Is parcel post and SPR distribution area set up efficiently?
Does Supervisor have line of sight from desk to EBR?
Does Supervisor have clear line of sight to carriers at their cases?
Is DPS staging area on carriers line of travel as they leave?
Does floor layout support a smooth mail flow?
Implementation and Certification 14
Certification – Integrated Operating Plan
Does unit have an lOP contract with its processing plant?
Is the lOP contract current and being followed?
Does the transportation schedule support the units delivery needs?
Does the Dispatch Feedback report indicate that transportation is arriving on time with the IOP agreed on volumes 95% of the time in the last 4 weeks?
Does the unit receive a standard & first class flow of flats from the plant?
Implementation and Certification 15
Certification – Badge Control
Is a procedure in place to secure badges 5 mm. prior & after carrier reporting times?
Does Supervisor monitor employees as they report to work?
Is PS Form 1017 A & B utilized?
Is TACS being utilized to monitor clock rings?
Implementation and Certification 16
Certification – AMS / Audits
AMS
– Have all edit books been updated & submitted to AMS in the last 30 days?
– Do edit books match case labels?
Audits
– Initial TOP Audit Overall Score
– Initial Delivery Section TOP Audit Score
– Initial Volume Recording Spot Check Score
– Follow-up TOP Audit overall Score
– Follow-up Delivery Section TOP Audit Score
– Follow-up Volume Recording Spot Check Score
Implementation and Certification 17
Certification – DOIS
Is stand-by tracking sheet being utilized?
Are 3996s controlled by Supervisor and filled out correctly?
Is DOIS utilized daily?
Met earned hours (office) current month?
Met earned hours (office) prior month?
Does the DOIS Effectiveness Report show improvement?
Implementation and Certification 18
Certification – Schedules / Supervision
Schedules – What is the current reporting time for city carriers?
– What was the previous reporting time for carriers?
– Have carriers returned on time 95% of the time in the last 4 weeks?
– What is the current reporting time for the Supervisor?
Supervision– Do carriers report directly to case after clocking in and
performing vehicle check?
– Does Supervisor observe vehicle inspection?
– Is DCD utilized to record volume?
Implementation and Certification 19
Certification – Carrier Sequence of Events
Are there standardized processes implemented within the unit?
Are carriers following the standardized sequence of events?- AM- PM
Implementation and Certification 20
Certification - Binder
Is the AM SOP Binder available and complete?
– FLASH for the week prior & at the end of AM SOP implementation
– Updated Delivery Service Staffing Analysis
– Updated PS3998 Unit Summary of City Delivery Routes
– Effectiveness rating (from WEBEIS-DOIS) for the office, street and total unit
– Integrated Operating Plan contract
– POOM/MCSO reviews from weeks 1, 2, 3, 4, and 7
– Volume recording audit completed during implementation
– Initial and Follow-up TOP Audits (2 audits)
– Certification Audit and write up (when completed)
Implementation and Certification 21
Follow-Up
Weekly Reviews Will Be Held
– To Discuss The Status Of Each Action Item Due
– Log Actual Completion Dates
– Work Through Any Outstanding Issues
Following Certification Of Initial Sites
– Modify Training Material Based On Lessons Learned
– Identify Next Sites For Implementation