IMPACTS ON THE LIBRARY

What do we have to do? What are the AODA requirements?

Training

• Train staff, volunteers, ...:– who interact with the public or other

third parties on your behalf.

– who are involved in developing our policies, procedures and practices on the provision of library services.

• Document training framework and guidelines.

Policies, Practices, Procedures

• Establish policies/guidelines, practices and procedures for the provision of library services to persons with disabilities.– To be consistent with the 4 principles.

– To be communicated with and accessible by users with disabilities.

Documentation

• Document in writing the accessible customer service policies, practices and procedures.– Notify customers (users) that these

documents are available on request.

– Alternate formats must be available.

Feedback Process

• Establish a feedback process [for users].– Variety of ways – in-person, e-mail,

telephone, web, etc.

–Must specify how you will deal with feedback, and within what time-frame.

• Document the feedback process.–Make information about it public.

– a and within reviewed by whom, response timelines...]

Communication

• Ensure that ways of communicating take into account a person’s disability.– Provide information in a format that is

accessible to the user.

– Use plain language.

Notice of Service Disruptions

• Document a process for providing notice of temporary disruptions [to users].– Especially for facilities and services that

are used by persons with disabilities.

• Notice must:– Include reasons, anticipated duration,

any alternative facilities or services.

– Be posted in a conspicuous place, website, etc.

Assistive Devices

• Set a process for people to use their own personal assistive devices to access library services.– FM systems

–Wheelchairs, scooters

–Walkers

– Communication boards

Service Animals

• Allow service animals.

• Types of service animals:– Guide dog

– Hearing or signal animal

–Mobility assistance animal

– Seizure response animal

– Therapeutic assistance animal

Support Persons

• Allow support persons for users accessing library services.– Support person may be mandatory for

health or safety reasons.

• Support persons:– Guides

– Interpreters

– Note-takers, scribes, readers

– Personal care