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IMPACT SOURCING IN AFRICA
How the e-services industry is bringing inclusivity to a new generation
Dimitri Zakharov, CEO | www.impactenterprises.org | +1.917.720.3454
About Impact Enterprises
working across
Growth Start Ups Front Office Back Office Research Firms
Impact Enterprises is the first socially-conscious outsourcing company in Zambia.
We work with
E-Commerce
Data Mining
Career Services
Digital Marketing
Video/Audio
Social Media
SaaS
Fashion
Travel
Education
Applications
Field Studies
Service Profile
Lead Generation Content Moderation
Pipeline Creation
Business Profiling
Outreach
Media Processing
Social Media Management
Tagging & Indexing
Content Enrichment
Order Management Data Entry
Invoice Processing
Shipment Tracking
Claims Processing
Customer Response
Document Digitization
Information Extraction
Data Enrichment
BPO Industry
Impact Sourcing Sector
12% of overall $104B BPO industry
Growing at 11% per year
Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014
Bringing sustainable employment to underserved communities through outsourcing
Impact Sourcing
Impact Sourcing Globally
First in Zambia
Source: Zambian Central Statistical Office, “Living Conditions Monitoring Survey”, 2010
59% youth ages 20-24 are unemployed
1.7 million youth looking for work
83% support an average
3.5 people
Measuring Our Impact
Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015
51% employees
are female
57% first formal
job
130+ employees hired
to date
Need for Diversity
Technology services sector provides increasing worker productivity
Requires less FDI than mining or manufacturing
3 Years
Copper vs Kwacha
-61%
Zambia heavily reliant on one commodity
Source: Capital IQ
Value of Impact Sourcing
Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014
Better Value
4-40% savings compared to
traditional outsourcing
New Pool of Talent
More Committed Employees Proven, Reliable Results
Knowledge of local markets
15-40% lower attrition than traditional BPO
Track record of meeting SLA results
Creating Valuable Jobs
74% increase in average income
92% better chance of getting a new job
Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015
“My job has opened up my mind to how people run their businesses in the other countries.”
The Challenge
A Changing Mindset
Phase II - Company
Work in teams
Work stability
Choice of career
Work/life balance
Phase III - Freelancer
Individually competitive
Market sensitive
Choice of work
Blending work/life
“I now understand how to survive in a corporate world.”
Responsibility
Phase I - Individual
Solitary
Unstable work
No choice of career
Work dominated life
Mutual Stakeholder Dialogue
Impact Sourcing
Employers
Educational Institutions
Government
Customers
Civil Social Organizations
Impacting communities locally
Creating market opportunities globally
The Next Step
Eastern Zambia’s first tech hub
www.impactenterprises.org @ImpactBPO [email protected]
Pioneering socially conscious outsourcing in Africa
Dimitri Zakharov [email protected] +1.917.720.3454
