Impact Presentation 2

8/13/2019 Impact Presentation 2

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Towards an assessment of

public library value:statistics on the policy

makers’ agendaKristine Paberza

Department of Information and Library Studies, Faculty of Social

Sciences, University of LatviaPublic Library Development Project “Third Father’s Son”, State

Agency “Culture Information Systems”


3/23

Latviao The central country of the Baltic States (Estonia, Latvia and Lithuania)

o In North-eastern Europe, on the east coast of the Baltic Sea

o In 1991 Latvia became independent from the Soviet Union

o Democratic, parliamentary republic

o Memberships:

European Union, NATO, United Nations Organization, Council of Europe, World Trade Organization, Organization for

Security and Co-operation in Europe, etc.

o Area: 64,589 sq.km or 24,937 sq. miles

o Population: 2,270,700

o Ethnic composition:59.03% Latvian,

28.29% Russian,

3.74% Belorussian,2.53% Ukrainian,

6.41% other nationalities

o Official language: Latvian


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Libraries in LatviaLibrary system in Latvia:

o Latvian National Library;

o Latvian Academic Library;

o 864 public libraries;

o Latvian Library for the Blind with

7 branches in regions;o 45 special libraries;

o 48 libraries belonging to institutions of

higher education;

o 1062 school libraries

o There is one library per 1123 residents

o 46% of population use library services

o 240 library users per one librarian

The Riga City Library (Bibliotheca Rigensis)

was established in 1524 and it is consideredto be one of the first public libraries in

Europe!


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Trešais tēva dēls – Third Father’s Son

Global Libraries initiative in LatviaThrough strengthening capacities

of public libraries

to facilitate proactive use of ICT resources

among people in Latvia

thus striving to improve the quality of theirlives

Third Father’sSon is a hero

from Latvian folk

legend who

brought light toan entire country


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Impact Planning and Assessment

for DevelopmentInformation Society Development Guidelines

for 2006 – 2013

To create a knowledge-based economy and to improve the

quality of life, to ensure that everybody can and will use

the possibilities offered by ICT and content in order toachieve this objective


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Baselinestudy

Interim

impactassessment

study

Final

impactassessment

study

Nationalstatistics

In-depth study:

Library value, trust and

user satisfaction

In-depth study:

PAC cost-benefitanalysis, ROI

In-depth study:Impact on information

society development

Context of the study


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Approach to the study

Context oriented research approach (Durrance, 2002)

Information ecology approach (Davenport & Prusak,

1997; Stepp, 1999)

Theory of use-oriented value of information and

information services (Saracevic & Kantor, 1997)

Ecological theory of human information behavior

(Williamson, 2005)


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Main research questions

1. What is the value of public library in societyin general and at the level of local

community?

2. What is the trust level in public libraries,librarians and information received through

library?

3. What is the satisfaction with public library

services?


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Data collection

instrumentsRepresentative survey of inhabitants

of Latvia (n=1064) including library

users as well as non-users

Information ecology mapping duringFDGs (n=10) covering both urban

as well as rural areas


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Information needs

31%

51%33%

43%

53%

22%

40%

33%

40%

40%

38%

Education

HealthHousing

Transport

Employment

Sport

Leisure, culture

Community activities

Rights & reponsibilities

Shopping

Politics


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Information sources

63%

69%

46%

52%

57%

50%

33%22%

16%

18%

34%

22%

23%

16%

Relatives

Friends

Colleagues

Newspapers

Internet

TV

RadioReference service

Public library

Educational institution

Health care institution

State administration

Municipality

Private organization


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Satisfaction of information needs

media sources

24%

44%

27%

25%

12%

5%

9%

12%

Newspapers

Internet

TV

Radio

Didn't receive necessary informationCompletely received necessary information


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Satisfaction of information needs

institutional sources

66%

52%

54%

39%

39%44%

39%

5%

3%

2%

9%

11%

9%

14%

Reference service

Public library



State administrationMunicipality


Didn't receive necessary information

Completely received necessary information


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Trust in information sources

33%

17%

9%

10%

13%

15%

14%

34%

22%

22%

19%

17%

17%

7%

Relatives

Friends

Colleagues

Newspapers

Internet

TV

Radio

Reference service

Public library



State administration

Municipality


11%

19%

18%

23%

16%

19%

16%

9%

6%

8%

12%

13%

14%

16%

38%

47%

42%

36%

27%

33%

31%

22%

18%

24%

34%

26%

29%

22%

7%

8%

10%

11%

10%

9%

8%

5%

4%

4%

8%

8%

7%

13%

Never have to verify Often verify Sometimes verify Always verify


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Usage of municipality services

70%

77%

58%

31%

44%

31%

9%

71%

Environmental

Public transport

Culture & leisure

Sport

Educational

Social

Housing

Health care

Have used

71%

64%

64%

44%

53%

33%

21%

52%

Satisfied


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Usage of culture & leisure services

34%

44%

39%

48%

46%

41%

58%

47%

Museums,galleries

Objects of culturalheritage

Public library

Culturalcentre,

recreationalhall

Didn't use Used

42%

46%

47%

50%

Satisfied

13%

15%

18%

8%

To increase…

11%

3%

4%

2%

To decreasefunding


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Quality of staff performance

59%

57%

26%

58%

46%

42%

49%

45%

37%

42%

Teachers

Doctors, medics

Municipalityadministration

Librarians

Kindergarten staff

Social workers

Cultural hall staff

Museum staff

Municipal policemens

Public facilities service

staff

satisfied

14%

35%

57%

3%

4%

19%

10%

4%

40%

30%

dissatisfied

27%

8%

17%

39%

50%

39%

41%

51%

23%

28%

hard to evaluate


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Satisfaction with library services

78%

54%

23%

33%

14%

16%

44%

13%

5%

19%

Book issuance

Reading room

Computer

Internet

Databases

Library catalogue

Librarians assistance(information)

Librarians consultation(computer/Internet)

Training courses

Cultural events

Usage of library services

83%

77%

87%

80%

76%

75%

81%

84%

70%

80%

Satisfied

14%

18%

10%

17%

22%

19%

17%

13%

30%

16%

Rather satisfied


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Experienced benefits

28%

9%

19%

24%

29%

30%54%

48%

51%

63%35%

67%

To save, earn money

To do gainful shopping

To find a job

To improve at job

To engage in social life

To deal with issues around family and childrenTo help children at school

To get information for leisure hours

To get information on health issues

To get information for studies

To learn foreign languages

To get reading for leisure hours


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Conclusions Context-oriented information ecology approach allows

measuring magnitude of public library importance

Exploration of information needs and information ecology of

local communities allows identifying of potential areas of

development for public libraries

Public library is trusted as information source since it

provides reliable and credible information

Quality of public library staff performance is highly valued

Public library makes an effect on users mostly in areas of

leisure and education; economic effects are also identified


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THANK YOU!Kristine PaberzaImpact Assessment Specialist

State Agency “Culture Information Systems”

53-2 Terbatas Street

Riga, LV-1011, Latvia

Phone: +371 67 844 887

Fax: +371 67 843 084E-mail: [email protected]

Web: www.3td.lv
mailto:[email protected]://www.3td.lv/http://www.3td.lv/mailto:[email protected]

Documents

Impact Presentation 2