Upload
tajvendra-singh
View
218
Download
0
Embed Size (px)
Citation preview
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 1/58
TRIMPH AUTOMOBILES LTD NATIONAL HIGHWAY - 2, OPPOSITE
ORIENT FAN FACTORY FARIDABAD -121004 , HARYANA
Respected Sir/Madam,
This is to certify that Mr. TAJVENDRA SINGH, a fourth semester student of
MBA in
Marketing from SWAMI VIVEKANANDA INSTITUTE OF TECHNOLOGY, hassuccessfully
Completed a two months Project Training on ‘Impact of Sales promotion’ under mysupervision.
His performance during this period is hardworking and encouraging. His work has beenquite
productive to the organization and we wish hi all the best in his future endeavor.
Anemash Pandey
(Sales Promotion Term)
1
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 2/58
OBJECTIVE OF THE RESEARCH
• The objective of the research is to study the effect of sales promotion to retain the
customer.
• It studies how far sales promotion tools prove to be effective in attracting and
binding the customer’s to the product.
• To check out can sales promotion convince the customer to change the brand.
• To study that how sales promotion works in case of new products.
2
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 3/58
RESEARCH METHEDOLOGY
Collection of Data:
The marketing research was a field survey personally done through questionnaire. The
research will be based on both primary and secondary data.
For collecting the primary data the survey will be done through questionnaire, which will
be personally given to customers and will be filled by them.
For theoretical overview, secondary data will be collected from magazines, newspaper
and different website.
Sample:
Area to be covered
The area to be covered under the survey for customers will be entire Delhi and NCR
(Noida and Ghaziabad).
Sample size
The total sample size will be 50 customers.
Sampling
Sampling will be done through simple random sampling.
Instrument to be used:
Questionnaire
A questionnaire consists of questions will be presented for respondents for their answers.
It is the most common instrument used to collect the primary data. Hence in my survey,
questionnaire will be used to collect primary data from customers.
3
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 4/58
LIMITATIONS
1. The first problem I faced is in getting the co-operation of the customers. Many of
the respondents I approached did not agree to the need and utility of surveys and
hence did not agree to provide me with information.
2. The second problem faced by me was in getting the required secondary data,
sorting them, photocopying and organizing them according to my need.
3. In my stipulated duration, I was unable to do a detailed study of the project.
4. As the sample size of the survey was so small and comprise of only 50 customers,
the survey may be biased, as it’s not representing the whole Delhi and Ghaziabad.
4
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 5/58
ABSTRACT
A growing body of research conclusively shows that higher sales promotion leads to
higher customer satisfaction which in turn lead to higher share prices. Now that this
market inefficiency has been exposed, business leaders -especially CFOs – have a
responsibility to seriously question decision-making criteria that result in stronger short-
term Earnings but could weaken customer attitudes and relationships. The stakes are
high. Leaders who do not actively work on sales promotion will be responsible for
damaging their companies’ future earnings and shareholder value.
In a groundbreaking study by University of Michigan showed the relationship between
sales promotion, customer satisfaction and financial success by creating a hedge
portfolio in which stocks are bought long and sold short in response to changes in the
American Customer Satisfaction Index (ACSI). Developed by the University of
Michigan’s National Quality
5
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 6/58
INTRODUCTION
COMMUNICATION
Effective communication is the essence of promotion. In the age of information,
marketing is incomplete without effective communication with the prospective buyers
about the right product at the right price that is available at the right place. Marketers
must communicate the product, its features, etc. to the right target customers by
formulating right message in the language that is understood by them. Proper
communication requires advertising, sales promotion, personal selling, direct marketing,
and public relations. Thus, marketer has to use complex marketing communication to
convey the message to the target group of customers. Communication is the
responsibility of manufacturers, distributor, wholesaler, retailer or all in the channel.
CONCEPT AND ELEMENTS OF COMMUNICATION
The term ‘communication’ is derived from the Latin word ‘communis’ which means
common. That means if a person communicates with another, he establishes a common
ground of understanding. In the words of Newman, Summer and Warren,
‘Communication is an exchange of facts, ideas, opinions or emotions by two or more
persons.”
According to Keith Davis, “Communication is the process of passing information and
understanding from one person to another.” Communication does not mean merely
sending or receiving message. It involves understanding the message also. It is
6
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 7/58
appropriate too quote Louis A. Allen, “Communication is the sum of all the things one
person does when he wants to create understanding in the minds of others." It is a
bridge of meaning. It involves a systematic and continuous process of telling, listening
and understanding.
Communication is an attempt to share understanding by two or more persons. It is
a two-way process and is complete when there is some response from the receiver of
information. It has two basic objectives:
(i) To transmit message, ideas, or opinions; and
(ii) To create an impression or understanding in the mind of the receiver of information.
.
7
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 8/58
HOW DOES COMMUNICATION WORK IN MARKETING?
Communication is a process involving interchange of facts, viewpoints and ideas
between two or more persons or organizations.
As shown in figure, the communication process starts when the sender or
communicator has an idea or message to communicate to another person known as
receiver. Communication will be completed when the following steps are completed:
(i) The sender formulates the message, which he wants to convey to others.
(ii) The sender will translate the message into words, symbols or some other form
which he feels will make the receiver understand his message. This is
known as encoding of message.
8
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 9/58
(iii) The encoded message is transmitted to the receiver with the help of certain
media. The sender may use spoken or written words for this purpose.
(iv) The message is communicated to the receiver.
(v) The receiver of the message decodes the message and draws meanings from
the message.
(vi) The receiver will take the necessary action and will send his response to the
sender of the message. This is also known as feedback information. When the com-
municator receives the feedback, the communication process is said to be complete.
Noise and Other Reasons
Noise is one of the biggest obstacles in the marketing communication. For example, a
driver's need to provide safety to the traffic sidetracks the role of billboards, banners, etc.
during disturbed weather conditions-wind, dust storm, rain, etc. Similarly, too many
advertisement exposure during the day of purchase of a tyre for a car, would disturb the
planned purchasing. These constitute noise in the communication- process. The level of
noise may not allow a customer to receive the message as intended. The effectiveness of
communication depends upon the level of congruity and compatibility between different
elements of the communication:-
• Sender and Encoding of Message ('Fevicol' marketer targets illiterate carpenters and
formulates an effective written message in English language with proper wording,
sequencing, phrasing, slangs, etc.).
• Message and Media (The written message is advertised in Business Today, a
magazine for educators, business people and elite class).
9
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 10/58
• Media and Receiver (even if the message is come across by carpenter, he is unable to
read and decode the message).
Apart from noise in the total communication process, there are other reasons for not
receiving the intended message:
• Selective Attention:
A prospect does not notice, all the stimuli that is intended to reach him. This is because
people are daily bombarded with thousands of advertisements on TV, Newspaper,
Radio, Magazines, Billboards, etc. It is not possible for a prospect to attend to all the
stimuli.
• Selective Distortion:
Because of predisposition of people to look at stimuli in the way that suit them, a prospect
would selectively distort the message. That is, their attitude would greatly affect the
message that is conveyed. For example; a prospect that has good experience with HP-
Deskjet printer would favorably look at the communication sent by the company.
The reverse is equally true. Therefore, the communicator should give the message that
is simple, clear and interesting.
• Selective Recall:
People do not retain everything they are exposed to, for only a small portion of it is stored
in their permanent memory. Thus, whenever one thinks of colors one may recall United
Colors of Benetton, Blue colors (BPL), Red colors (Brook Bond Red Label), etc. To
overcome the difficulties of recall, marketers must modify messages and change receiver's
beliefs and attitudes.
10
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 11/58
CONCEPT AND NATURE OF PROMOTION
Promotion is an important part of the marketing-mix of a business enterprise. It is the
spark plug of the marketing-mix. Promotion is a process of communication involving
information, persuasion, and influence. It includes all types of personal or impersonal
communication with customers as well as middlemen in distribution. The purpose of
promotion is to inform, persuade and influence the prospective customers. Personal
selling, advertising, publicity and sales promotion are widely used to inform the people
about the availability of products and create among them the desire to buy the
products.
Promotion is communication from sellers to buyers in the market in as much as it tries to
instill into consumer's minds images (through advertising, personal selling, sales
promotion and publicity) that make them buy the product. Thus, the promotion message
(i.e., information, advice or request) by the sender (i.e., marketer) to the receiver (i.e.,
consumer) must accomplish three tasks to be effective:
(a) It must gain the attention of the receiver.
(b) It must be understood by the receiver.
(c) It must stimulate the needs of the receiver and suggest an appropriate
method of satisfying these needs.
The three tasks are related to the AIDA (attention-interest-desire-action) concept
proposed by EX Strong. As an explanation of the steps an individual must go through
before making a purchase decision. First of all, the potential consumer's attention must be
gained. Once this is accomplished, the promotional message seeks to arouse interest in
the product or service. If interest is aroused, the next stage is to stimulate consumer desire
by convincing the prospective buyer of the product's ability to satisfy his or her needs.
Finally, the sales presentation or advertisement must attempt to produce action in the
form of a purchase or a more favorable attitude that may lead to future purchases.
11
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 12/58
MARKETING COMMUNICATION AND PROMOTION
Promotion is marketing communication. Communication influences the rate of promotion
in marketing. If there is no product promotion, there will be no-gathering of customer
attention, awareness or exposure to the product. In such cases, customer might be able to
know about the product, its benefits, features by point-of-purchase 'displays, or from
packaging. But who is to inform, what is available, where it is available and at what
price. In the world of fast changing technologies and information, how can one... Think
of telemarketing, internet marketing, or direct marketing without product, promotional
efforts.
Marketing is mutually beneficial relationship and the role of promotion is to encourage
such an exchange by joining communications and the product adoption processes.
Motivating consumers to positives respond requires the marketers to understand the
complete consumer buying process. To conceptualize the consumer buying process,
several models have been developed. Marketing Communication objective depends upon
the stage at which the target consumer is found.
At cognitive stage (Learn), the marketer wants to put something in consumer's mind i.e.,get his attention/make him aware and knowledgeable/or expose the consumer with the
communication for easy reception and recognition. At the affective stage (Feel), the
marketer tries to create consumer interest and desire, or liking, preference and conviction,
or interest and evaluation, or change consumer's attitude and intention. At the behavioral
stage (Do), consumer is expected to take action, purchase, or go for trial and adoption.
12
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 13/58
OBJECTIVES OF PROMOTION
Marketers undertake promotional activities to ultimately achieve the following
objectives:
i. To provide information:
The main purpose of promotional activities is to inform the prospective customer
about the availability, characteristics, and main use and alternative uses of particular
product.
ii. To stimulate demand:
Promotional activities create awareness and build consumer interest in new products
and new technology.
iii. To differentiate the product:
Promotion helps in differentiating a particular product of the firm from the
competing products of other firms. A business firm can supply data revealing how
its product compares with other products.
iv. To highlight the utility of product:
Promotion helps in letting the people know the utility of the new product. It
also tells them how the concerned product will be helpful in satisfying their
specific demands.
v. To counter competition and stabilize sales:
In the modern age of competition it is an important purpose of promotional
activities to fight competition by reassuring the customers about the quality and
price of the product. This is also intended to stabilise'sales volume in the long-
run. It is possible that, a customer using a particular brand of a product may buy
another one next time because the other brand is advertised heavily.
13
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 14/58
vi. To build image:
Promotional activities such as public' relations, advertising-and sale promotion
may be used to build a favorable public image of the firm.
The objectives of promotion are summarized in the table:
Initial and Ultimate Promotional Objectives
Initial ObjectivesExamples Ultimate Objectives
1. To Inform :
nature & type of product,
Unique benefits, Uses and
features Offered price,
Availability, Special offer.
Pepsi (Yeh hi hai right
choice Baby!)
Voltas Mega Laundrette
(Yeh Ho Nahi Sakta!)
Maggi Sauces (It’s
different)
Inform the prospective
customers and differentiate
offer.
2. To Pursuade :
To Receive Sales Calls,
To Purchase now,Encourage switching to
your brand,
Build brand preference,
Change perception, attitude,
belief about
product/brand/co.image
Surf (Sasti cheez aur achhi
cheez main faraq hota hai).
Onida (Neighbour’s envy,owner’s Pride).
Stimulate demand
3. To Remind :
Need and availability of
product
Where to buy,
Keeping top of mind slot,
Showing presence during
Lux (Filmstar’s soap).
Colgate (Ring of
confidence).
Complan (Will the
Complan mothers stand-
up).
Stabilities demand and stay
in competition.
14
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 15/58
off seasons
4. To Counter
Competition :
Better product,
Unique product,
Better availability,
Multiple uses
BPL Mobile office,
HP-DJ-200colour printer,
HP Copier, printer and Fax
Mahindra Classic
Jeep (Admit it, You’ve
always been crazy about
topless models).
Allwyn Duracool
Refrigerators
‘For extra space without
extra cost’ (Allwyn’s heartfelt condolences to all 165
litre refrigerators).
Product utility and
superiority, and Product
differentiation.
15
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 16/58
PROMOTION-MIX
(Methods of Promotion)
The term 'Promotion-mix' is used to refer to the combination of different kinds of
promotional tools used by a firm to advertise and sell its products. The main
promotional tools or activities which make-up the promotion-mix are personal
selling, advertising, public relations and publicity and sales promotion. These are also
known as elements of promotion-mix. .
The modern business cannot depend upon a single promotional tool. They have to make
use of all the promotional tools in different degrees depending upon the nature of
product, nature of competition and kinds of customers. The marketing manager is
supposed to decide about the use of various promotional activities and allocate budget
for them. While taking a decision about promotional-mix, two factors need adequate
consideration.
1. A combination of promotional activities is to be used because any promotional tool,
used alone, may not prove fully effective.
2. All promotional tools are not of equal importance and their importance mar
change with the. Change in business environment.
16
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 17/58
ELEMENTS OF PROMOTION-MIX
(METHODS OF PROMOTION)
Product promotion can take place in many ways: Advertising, Sales Promotion,Personal Selling, Direct Marketing, and Public Relations and Publicity. Similarly,
promotional tools may have many mixes. First, various methods of promotion are
discussed. Next, a review of their mixes has been considered. Finally, factors that
affect promotion have been listed for developing right promotional strategies.
Advertising:
It is impersonal form of promotion that is directed towards masses and is paid for,
with the clear identification of the sponsors. Advertising is the most visible form of all
promotional tools. The media include Wass media (TV, Radio and Newspaper),
Magazines, point-or-purchase displays, packaging, sponsorship, billboards, banners,
etc. The recent trend is towards sponsorships like,
(i) Pepsi -The Independence Cup `97
(ii) Videocon - 4th National Games '97
(iii) Colgate - Pados6n Ki Pasand (DD-metro)
(iv) Philips - Philips Top 10 (Zee-TV)
(v) Kodak - Kodak Klick-Klick (Zee-TV)
Promotional Tools
17
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 18/58
Sales Promotion:
It consists of short-term and temporary incentives to purchase or induce trials. The tool includes
arranging contests, games, premium packs, gifts, off-season discounts, sampling, rebates, Trade-in
allowances, exchange offer, etc. The recent trend is to go for freebies:
(i) RPG Numeric Paper with purchase of HCL computer, Liberty Shoes etc.
(ii) Allwyn 100 litre bedroom refrigerator free with every 360 litre frost free refrigerator.
(iii) Motorola Micro TAC International 8200 Lightweight cellular phone with gift of fully
automatic, auto focus Kodak camera, or exchange offers.
(i) LML for the grand exchange offer for scooter of any make, and
(ii) Phillishave for exchange of your old electric shaver.
Personal Selling:
It is the personal direct presentation of product to the customer or prospective customer
for the purpose of making sales. The tools include techniques like sales presentations,
meetings, incentive programmes, and samples.
Direct Marketing:
It is the use of non-personal contact tools to solicit a trial or purchase. The tool includes
catalogue selling, mail-order, Tele-marketing, WWW marketing, TV shopping, etc.
Public Relations and Publicity:
It encompasses wide variety of communication efforts to contribute a generally favorable
attitude towards the organization and its products. Publicity is not paid for. The tool
includes press conferences, speeches, annual reports, events, publications, donations for
public cause and sponsorships. Sponsorship is covered here to include that part which is not
paid for. For example. Pepsi paid for the sponsorship o f the Independence Cup, 1997. But
it generated news items in Newspaper, studio, Television, Sports magazines, etc. First
part is advertising and the, second part is publicity.
18
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 19/58
PROMOTIONAL PLANNING
These promotional tools are part of the overall marketing-mix strategy as shown in
Fig.
Thus, a company prepares an offer-mix of products, services, and prices, and utilizing mix
of sales promotion, advertising, salesforce, public relations, direct mail and tele-
marketing to reach the distribution channels and the target consumers. Companies
constantly search for substitutes of one promotional tool with another because the tool has
become less effective. Fir example, Phoenix shoes have been heard to be on sale for over
a year now. This cuts doubt on the use of the product for consumers. But, Raymond’s
has opened its Raymond's Seconds shops as a substitute for sale. This has improved
the company's image.
The issue becomes more complex when one promotional tool is necessary to promote
another promotional tool. For example Phillishave has issued advertisements (one
promotional tool) to inform the public that it has offered for exchange of old electric
shavers (sale promotion tool).
19
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 20/58
FACTORS AFFECTING PROMOTION-MIX
There is no tailor-made promotional-mix for a firm. Every firm has to design its own
promotional-mix, i.e., to determine the various promotional tools to be used for
promoting the sale of its products. The most striking feature of the promotional tools is
their cross-substitutability. They represent alternative ways to influence buyers. This
substitutability calls for treating various promotional tools in a joint decision framework.
Promotional strategy is determined by the product-market strategy and over all marketing
strategy. Various combinations, types and degrees of personal selling, advertising and
other forms of promotional tools are brought together into a promotional-mix to develop
the promotional strategy. For each component of the promotional mix, management has
to set objectives, determine policies and formulate strategies.
The managerial decision about the promotional-mix of a firm is in fluenced by the
following factors:
Product Considerations
i. Nature of Product : The type of promotional-mix will differ depending upon the
nature of the product. In case of sale of consumer's products, advertising, publicity
and sales promotion are necessary in addition to personal selling. But in order to
push up industrial goods, personal selling is much more effective because its market
is easily identifiable, products are often made to specifications and a great deal of
pre-sale and after-sale services are required to sell and install the product.
ii. Product Image : Prestige goods rarely use coupons or point-of-purchase-displays.
They may occasionally arrange sales. For example, "sales" of carpets. However,
there may be a great usage of freebies. For example pagers, Televisions, computers
have recently used this technique quite successfully.
20
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 21/58
iii. Stage of Product's Life-Cycle: The stage of a product's life-cycle (PLC) is an
important determinant of promotion-mix. During the introduction stage, the
customers are to be informed about the availability of the product and educated
about its benefits and uses. That is why; most of the firms make use of all kinds of
promotional activities (including event launching) to launch their products
successfully. After the product has been launched, advertisement and publicity are
more important to create continued patronage of the customers, to create a good
image of the product; and its manufacturer, and to meet competition in the market.
But during the last stage of the product, when its sales are declining, it may be
decided to make drastic cuts on promotional efforts.
Thus, promotional tools vary depending upon the stage of the PLC and their cost
effectiveness. Table 3 illustrates the point.
Prices and Promotions Tools
PriceExamples
Sales
Pro
moti
on
Advertising and
Publicity Personal
Selli
ng
Low Colgate gel,
Rotomac Ball-
point Pens
Heavy to
medium
Supplemental to
sales promotion
Low
Medium Acqua Guard
water purifier,
Phillips audio
system
Medium to low Heavy Low to
Medium
High Mercedes-Benz;BPL-frost free
refrigerators
with three
doors; HCL
computers
Low Sophisticated Heavy
21
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 22/58
iv. Packaging: Packaging performs the self-promotional function in addition to
protecting the product. By incorporating creativity in its design, a package can add
the `pick-me-up' appeal to the product. It also helps to communicate the
product features, applications, and benefits more positively. For example, Coke in
can, Frooti in Tetrapacks, and Dalda in Handle Bar plastic bottles.
v. Degree of Customization: The product, whether standardised or adapted to the
customer's special needs, is responsible for the type of promotional efforts that might
be adopted. Table 4 guides the broad dimensions of promotional efforts that could
be designed depending upon the degree of customization. For example,
generally, the more the standardization would attract need for more
advertising and sales promotional activities and least personal selling efforts because the product (in such case) bas-to satisfy more general needs of the
customers.
Thus, advertising and sales promotion are less and less required as the product moves
from more standard to less standardised (more tailored to individual needs),
while personal selling has mostly negative relation to the mass vs. personalised
marketing.
2. Pricing Policy
The pricing of product can broadly decide the type of promotional-mix. - Generally
the following Table 5 has its uses
3. Distribution
Again the promotional tools are affected by the type of distribution followed:
( See Table)
22
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 23/58
The Intensivity of Distribution and Promotion
TypeSales
Promotion
Advertising &
Publicity
Personal
Selling
Examples
IntensiveMost Heavy Least Coca-Cola,
Tata salt
Selective Medium Heavy Medium Bata shoes,
Liberty shoes,
DCM clothes
Exclusive Least Medium Most Raymonrs,
Bajaj Auto
scooters,
Maruti cars
Thus, intensively distributed products generally require heavy advertising and sales
promotion efforts so that products will be pulled through the distribution system.
For example, advertising can accurately target the customers and locate , there in
segmented (e.g., Coca Cola) and undifferentiated markets (e.g., salt).
4. Targ et Market Characteristics
Promotion is greatly influenced by the target market characteristics such as level of
competition, geographic coverage, and buyer readiness stage:
i. Level of Competition:
The type of competition existing in the market is one of the factors which can affect
the penetration of the Product/brand into the market. The promotional efforts must match
the level of competition and there is generally tendency to go for high advertising,
sales promotion and personal selling, when there is highly competitive marketing
environment.
23
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 24/58
ii. Geographic Coverage:
In case of wide market coverage, advertising and sales promotion are desirable.
For example, to inform that the Colgate toothpaste is widely available at
competitive prices, high promotional campaign is launched by Colgate Palmolive
Company. However, if the product is available in local area, personal selling
becomes more important. This can be seen from the promotional efforts of small
and very small manufacturers who produce their product in their residential
premises. The brand dames of such products are not widely known.
iii. Buyer Readiness Stage:
The promotional mix becomes a tool to prompt the buyer to prepare and accept
the product being offered. The type of Promotional efforts required would depend
upon the buyer's own readiness stage. A bird's eye view at these stages and the
promotion desired is given ' below (See Table)
Table: Promotional Efforts and Buyer Readiness Stage
Stage of Buyer
Readiness
Sales Promotion Personal Selling Advertising
& Publicity
Awareness Low Very Low Very High
Comprehension Low Low High
Conviction Medium High Medium
Ordering Very High Very High Low
ReorderinHigh Very High Medium
For example, customer conviction is mostly influenced by personal selling and less by advertising and sales promotion. Further, advertising and publicity are most
effective at the early stages of buyer decision process, and sales promotion and
personal selling dare most effective in closing the sale and reordering.
24
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 25/58
iv. Promotional Budget:
The allocation of funds by the op management for the promotional activities
must be kept in mind by the marketing manager while determining the
promotional-mix.
A firm with huge promotional budget can spend on all promotional activities.
But a marketer with financial constraints will be selective in the use of
promotional activities. Personal selling is cheaper and more effective in the short-
run. Advertising in reputed magazines and journals is very costly, but can
attract the status conscious customers towards the product.
v. Promotional Strategy:
The choice of promotional tools depends to a great extent on whether a company
chooses a push or pull strategy to create sales in case of a push strategy, the
manufacturer induces his dealers to carry the product and promote it to consumers.
Personal selling and sale promotion are more suitable to this strategy. On the other
hand, a pull strategy involves inducing consumers to ask dealers to carry the product.
25
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 26/58
RELATIVE EFFECTIVENESS OF PROMOTIONAL-MIX
(METHODS)
The relative advantages or disadvantages of various promotional methods make the
choice more obvious than finding the interaction of promotional for different situations.
The starting point must be the relative study of their positions. Here is the table which
broadly explains the scope, cost consideration, and advantages/disadvantages.
Table: Relative Position of Promotional Methods
Promotional
Method
Scope Cost Advantage Disadvantages
Advertising Mass Relatively
inexpensive
per contract
Allows
expressiveness
and control
over message
Hard to
measure results
Publicity Mass Inexpensive Has high
degree of
credibility
Not easily
controlled as
other forms
Sales
Promotion
Mass Can be costly Gains attention
& has
immediate
effect
Easy for others
to imitate
Personal
Selling
Personal Expensive per
contract
Permits
flexible
presentation
and gains
immediate
response
Costs more
than all other
forms per
contract
\
26
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 27/58
A look at the table reveals that publicity is inexpensive, has high credibility, and has
mass impact. But it is not easily controlled by marketer. A close substitute is advertising
the results of which are hard to measure. On the whole, personal selling is most
expensive and it has local effect in the market. Because of its fixed cost implication it is
not easily adopted in the companies. However, the flexibility in the human to adopt to
situations and the fact that at the time of closing the sale personal selling is required,
personal selling is indispensable and is here to stay even in the age of Electronic
Marketing.
27
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 28/58
SALES PROMOTION
“An activity designed to boost the sales of a product or service. It may include an
advertising campaign, increased PR activity, a free-sample campaign, offering free
gifts or trading stamps, arranging demonstrations or exhibitions, setting upcompetitions with attractive prizes, temporary price reductions, door-to-door calling,
telemarketing, and personal letters on other methods”.
More than any other element of the promotional mix, sales promotion is about “action”. It
is about stimulating customers to buy a product. It is not designed to be informative – a
role which advertising is much better suited to.
Sales promotion is commonly referred to as “Below the Line” promotion.
Sales promotion can be directed at:
• The ultimate consumer (a “pull strategy” encouraging purchase).
• The distribution channel (a “push strategy” encouraging the channels to stock the
product). This is usually known as “selling into the trade”.
Sales promotions are activities that shape buying patterns attract new audiences or
increase sales. It's a grab-bag of a word that encompasses everything that falls outside
advertising, publicity and direct marketing, although these might be used to deliver your
sales promotions.
Most textbooks see sales promotion as interfacing with price -- this writer believes sales
promotions are broader than this. Too often people think discounts are synonymous with
sales promotion -- not true. Sales promotions can include the provision of sampling or
learning opportunities, joint promotions or collaborations with third party networks,
special events, giveaways and competitions, discounts, incentives, value adding and
rewards. In this section we will also look at distribution and display of promotional
materials, mainly because there is nowhere else for them to go.
28
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 29/58
Imaginatively and carefully planned sales promotions can deliver long-term benefits to
your organization. Too often they are used as an afterthought to get people through the
door. Not surprisingly, they usually look like last minute panic measures and that can
signal failure, not success.
One well-planned, far-reaching promotion is better than heaps of little one-offs that bear
no relation to your overall strategy. The work involved in developing sales promotions
can often outweigh the apparent benefit -- if you measure the results in the broadest
possible context, you just might find you have successfully reached people outside the
inner arts circle.
As the term implies -- the ultimate goal is sales or transactions. However, promotions can
be planned to increase sales over a long period within a specific market segment, so it is
not always about immediate results.
Need of Sales Promotion:
Good sales promotions say something about your work and who you are. They can be an
inexpensive way of increasing awareness, of reaching new buyers or extending the
buying choices of existing audiences. As an essential part of your campaign they should be planned from the beginning. While sales promotions can often be done cheaply, there
should always be a line item for this activity in your budget, no matter how small.
Because sales promotions often involve working with other organizations, they can open
doors into the wider community. By building mutually beneficial relationships, you could
also be paving the way for sponsorship. Remember never devalue your product. This is
really easy to do if you are desperate, which is why the best sales promotions are usually
planned well in advance.
29
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 30/58
METHODS OF SALES PROMOTION
There are many consumer sales promotional techniques available, which are as
follows:
Price promotions:
Price promotions are also commonly known as “price discounting”.
These offer either:
(1) A discount to the normal selling price of a product, or
(2) More of the product at the normal price.
Increased sales gained from price promotions are at the expense of a loss in profit – so
these promotions must be used with care. A producer must also guard against the possible
negative effect of discounting on a brand’s reputation.
Coupons:
Coupons are another, very versatile, way of offering a discount. Consider the
following examples of the use of coupons:
• On a pack to encourage repeat purchase.
• In coupon books sent out in newspapers allowing customers to redeem the coupon at
a retailer.
• A cut-out coupon as part of an advertisement.
• On the back of till receipts.
The key objective with a coupon promotion is to maximize the redemption rate – this is
the proportion of customers actually using the coupon. One problem with coupons is that
they may simply encourage customers to buy what they would have bought anyway.
Another problem occurs when retailers do not hold sufficient stocks of the promoted
product – causing customer disappointment. Use of coupon promotions is, therefore,
often best for new products or perhaps to encourage sales of existing products that are
slowing down.
30
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 31/58
Gift with purchase:
The “gift with purchase” is a very common promotional technique. It is also
known as a “premium promotion” in that the customer gets something in addition to the
main purchase. This type of promotion is widely used for:
• Subscription-based products (e.g. magazines).
• Consumer luxuries (e.g. perfumes).
Competitions and prizes:
Another popular promotion tool with many variants. Most competition and prize
promotions are subject to legal restrictions.
Money refunds:
Here, a customer receives a money refund after submitting a proof of purchase to
the manufacturer. Customers often view these schemes with some suspicion –
particularly if the method of obtaining a refund looks unusual or onerous.
Frequent user / loyalty incentives:
Repeat purchases may be stimulated by frequent user incentives. Perhaps the best
examples of this are the many frequent flyer or user schemes used by airlines, train
companies, car hire companies etc.
Point-of-sale displays:
Research into customer buying behavior in retail stores suggests that a significant
proportion of purchases results from promotions that customers see in the store.
Attractive, informative and well-positioned point-of-sale displays are, therefore, very
important part of the sales promotional activity in retail outlets.
31
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 32/58
HOW SALES PROMOTION HELPS IN INCREASING THE
MARKET SHARE?
Direct sales promotion can help build market share, breaking through brand loyalty by
offering incentives to buy. This is a strategy best used by small brands breaking into
markets dominated by larger brands. Prominent brands can use this strategy to gain
additional sales volume, but sales promotion alone, generally speaking, is not sufficient
enough reason for a long-time customer to make the switch permanently.
Decisions necessary for effective sales promotion include: establishing goals, selecting
appropriate tools, pre-testing the deal and evaluating the results.
Establishing Goals
Depending on the type of target market, specific goals may vary. Targeting consumers,
goals could include encouraging purchasing of larger quantities of product, building a
base with nonusers and attracting users of competitor’s brands. Targeting retailers, goals
include inducing them to carry additional items and higher levels of inventory,
encouraging off-season buying, building brand loyalty and opening orders with new retail
outlets. For your sales force, goals include additional support of a new product,
encouraging more prospecting and stimulating off-season sales. Clear definition of goals
will help measure success.
Selecting Appropriate Tools
Consumer Promotion Tools:
1
Samples - can be delivered door to door, sent in the mail,
attached to another product or featured in advertising. This is
the most effective and most expensive way to introduce a new
product.
2 Coupons - can be mailed, attached to other products or
32
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 33/58
Consumer Promotion Tools:
inserted in ads. Redemption rates vary - pack distribution is
redeemed at about 17%, direct-mail distribution about 8% and
newspaper coupons about 2%.
3
Cash Refunds/Rebates - are redeemable after purchase and
can be the determining factor among products of similar price
and quality.
4
Prizes/Contests/Sweepstakes - offer the opportunity to enter
to win cash, a trip or some other large item. Generally, these
attract far more attention than a coupon or small rebate.
5
Product Warranties - become more attractive as consumers
become more quality sensitive. It is important for companies to
consider carefully the length of warranty, what parts are
covered, etc. so that the value of sales generated exceeds the
potential costs of the warranty.
6
Point of Purchase Displays/Demonstrations - take place at
the retail outlet or point of sale. Manufacturers get the attention
of the most retailers by offering creative displays and demos
that are set up and maintained by the manufacturer and
supported with additional advertising.
Business Promotion Tools
1
Trade Shows/Conventions - can significantly increase sales
volume through direct contact with customers. About 90% of a
trade show's visitors see a company sales person for the first
time. Trade show preparation includes choosing the appropriate
show(s) to attend, building a dramatic display to attract
attention, a strategy for drawing attendees into your booth and
effectively following up on sales leads.
2 Sales Contests - are used to increase sales over a determined
period of time by awarding prizes for those sales
staff/representatives that attain stated goals. Important issues to
33
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 34/58
Business Promotion Tools
consider are what incentives work best for each sales person
and what specific goals will be obtained.
3
Specialty Advertising - consists of useful, low-cost items
bearing the company logo that sales people can distribute to
customers. When choosing a specialty advertising item,
consider overall cost, usefulness to customer and whenever
possible, the type of item relates specifically to your business.
For example, an office supply retailer could have pens, paper
clip holders or scratch pads imprinted with their logo.
Pre-Testing the Deal
Sales promotions aimed at consumers can be pre-tested surveying a group of consumers
to rate different possible deals. Attending trade shows in which you are considering
exhibiting will give you information regarding other exhibitors, attendance, etc., so you
can make an informed decision about becoming an exhibitor. Seeking input from your
sales force regarding the types of incentive that will inspire them will help you develop a
successful incentive program.
Evaluating the Results
Examining sales results before, during and after-a-sales promotion on a particular product
or service is perhaps the most common evaluation method utilized. If increases remain
after the promotion, it can be assumed that some customer gain has been achieved. Sales
promotions work best when your competitor’s customers try your product, determine it to
be the better choice, and continue to buy.
Consumer surveys can also be helpful in determining whether they recall the promotion,
did it entice them to buy the product and how it affected their future purchasing choices.
34
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 35/58
Evaluate trade show results by identifying how many new customers were reached, how
many were sold either at the show or during subsequent follow up calls, and how many
existing customer relationships were further enhanced by your presence at the show.
Evaluation of sales promotion efforts will help in determining how much of your
marketing budget is allocated to these efforts.
35
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 36/58
Five More Critical Success Factors For Running A Loyalty Programme:
Loyalty programmes begin to mature in year three and beyond. Finding out when your programme is maturing will depend on a number of factors including the type of industry
you are in. But it is safe to say that until you can start to look for year-on-year trends in
data, it's not possible to assess important loyalty metrics like retention, or your efforts to
influence the behavior of loyalty programme members.
Once your loyalty programme does begin to mature, there are five more critical success
factors that will help you stay focused and on track to maximize your investment:
1. Maximize the use of your loyalty information - but not just for your loyalty
programme.
One of the top reasons businesses report wanting to create a loyalty programme is to find
out who their customers really are. Now that your loyalty programme has built a
customer profile, use it well. Extend what you have learned about your best customers
into your general marketing strategies.
Programme members will tell you where they live, when they shop, and even how old
they are – it's all in the data. Use that data not only to communicate with your loyalty
programme members but also to plan your broader marketing initiatives.
2. Look at year-on-year performance data.
It takes time to establish a baseline of performance within your loyalty programme. Now
that one is emerging, one way to stay focused on improving your programme is to start
paying attention to year-on-year performance data (and to continue to do so on a regular
basis). Monitoring even simple measures like acquisition, number of active customers,
36
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 37/58
and average spend data gives you valuable information for programme planning.
Compare it store, same month, from year to year to get a regular picture of your
programme at the store level.
3. Create differentiation within your loyalty programme.
Many loyalty programmes have 'tiers' which are established as the programme matures.
Most frequent flier and hotel programmes have these characteristics. The loyalty rules
within the different tiers of these programmes can be very complex. This complexity is
the result of much small change within the programme over time, each designed to treat
specific customer segments within the loyalty programme differently. The key is to make
this complexity visible to loyalty programme members who are already familiar with the
base programme.
As your programme matures, consider tiering as a way to establish more value for more
loyal members, and to give them 'performance targets' to strive for.
4. Cross marketing can add even more value.
If you have established a powerhouse of a loyalty programme, your marketing power
extends beyond the walls of your business. Suppose you are running a theatre chain and
that there is a restaurant chain that is almost always situated near your theatres. Adding
value to your loyalty members without affecting your business could be as simple as
rewarding frequent movie goers with a restaurant offer (restaurant sponsored of course),
or having the restaurant award and pay for loyalty points within your programme when
your members dine there.
The key to any initiative like this is to protect your brand while adding value to your
member at no cost - or even at a profit to you. But even if stretching your loyalty
programme beyond the walls of your business doesn't appeal, the concept of cross
37
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 38/58
marketing still applies. Employ techniques to encourage loyal customers who only
experience one segment of your product to try others. Use your loyalty knowledge to
identify them, and use your loyalty currency to influence them.
5. You are never done.
Loyalty programmes are living, breathing things. As long as they can adapt, they never
get old. Continually adjusting your programme to address changes in your business,
customers, and market trends will make it always relevant and valuable. Certainly,
keeping up with these adjustments requires an ongoing commitment but it is one that
pays off handsomely when done well.
As I have said before, loyalty programmes go through three main stages:
First, programme creation. Second, programme launch and early operation (the first two
years). Third, and finally, maturity (years three and beyond). While established
programmes are rarely recreated from the ground up, they are often modified to meet theongoing needs of their members and the business.
Paying the same attention to detail for each programme iteration as you did to the
creation of your original programme, and following the five critical success factors for
each of the three stages will help ensure a successful and profitable loyalty experience.
38
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 39/58
DATA ANALYSIS
All the observations are based on the primary data collected through questionnaire filled
by customers. The observations made on customer’s questionnaire, is dealt separately.
The customer’s questionnaire is attached with it and as we can see it consists of 10
different questions related to sales promotion and to retain customers.
Question 1: That is kind of purchase the customers prefer.
Observation:
Choice No. of response % age
Planned Purchase 19 38
Impulse Purchase 9 18
Both 22 44
Can't say 0 0
0
510
15
20
25
30
35
40
45
50
Plannedpurchase
Impulsepurchase
Both Can't say
No. of Response
%age
Interpretation:
As some persons do planned purchase while others do the impulse purchase due to the
impact of sales promotional schemes available in the market and hence lets see what
maximum respondents have to say about it. Nearly (44%) of the respondents prefer both
type of purchase while (38%) respondent thinks sales promotion schemes does not affect
39
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 40/58
their buying behavior and they do only the planned purchasing while (18%) thinks that
they are affected by the sales promotion and only follow the impulse purchase.
Question 2: That is sales promotion is best for:
Observation:
Choice No. of response % age
Shopping Goods 8 16
Specialty Goods 11 22
Convenience Goods 8 16
All 23 46
0
5
10
15
20
25
30
35
40
4550
Shoppinggoods
Specialitygoods
Conveniencegoods
All
No. of Response
%age
Interpretation:
Today each and every company is carrying the sales promotional schemes but it is very
important for them to know the product for which the sales promotion scheme is best for
and hence when asked about (46%) respondent says that sales promotion schemes is best
for all types of products while (22%) says for specialty goods and (16%) of the
respondents favored for both the shopping & convenience goods.
40
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 41/58
Question 3: That is the most important basis for customer purchase..
Observation:
Choice No. of response % age
15 3011 22
4 8
2 4
9 189 18
0
5
10
15
20
25
30
35
No. of Responses
%age
Interpretation:
The customer purchase the product with some or the other kind of product features,
promotional schemes, brand image, services ( after & before) etc and hence lets see what
maximum respondents have to say about the basis for product purchase and (30%)
respondents purchase on the basis of product features while (22%) says for brand image
while (18%) says for both prices & services ( after & before) & (8%) says for advertising
while (4%) says for sales promotional schemes.
41
Product FeaturesBrand Image
AdvertisingSales Promotional
SchemesPrice
Services(after & before)
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 42/58
Question 4: That is sales promotional schemes effect buying decision of customer’s.
Observation:
Choice No. of response % age
Very much 9 18
To some extent 33 66
Not at all 8 16
Can't say 0 0
0
10
20
30
40
50
60
70
Very much To some
extent
Not at all Can't say
No. Of response
%age
Interpretation:
Today when infinite number of price wars are going in FMCG sector, Consumer
Durables, etc, the customers is no more a usual customer but a profitable customer
waiting everything at price discount and hence lets see what maximum respondents have
to say about it and (66%) respondent thinks sales promotion effects their buying decision
only to some extend while (18%) i.e. the second maximum lot says its very much
effective
42
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 43/58
Question 5: Customers try to purchase new product through sales promotion.
Observation:
0
10
20
30
40
50
60
70
80
90
No. of response %age
Yes
No
Interpretation:
The customer always looks for making best deal by spending less and buying more. The
customers will buy only those items that have certain discount, free gifts, contest and
priced-packed deals with them.
43
ChoiceNo. of
response % age
Yes 42 84
No 8 16
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 44/58
Hence as customer impulsively buy the product with some or other kind of product
promotions, customers do try new product as the new marketer is quite familiar with this
aspect of consumer behavior and when asked the respondent that do they try new
products because of sales promotion, they have a positive answer for this as (84%) people
agrees that they do try new product because of sales promotional schemes.
Question 6: What extent a company’s sales promotional schemes can bind the repeat
Purchase?
Observation:
ChoiceNo. of
response % age
Very much 8 16
To some extent 29 58
Not at all 11 22
Can't say 2 4
0
10
20
30
40
50
60
70
Very much To some extent Not at all Can't say
No. of response
%age
Interpretation:
Today, when there is a trend of “me-too” product it is very difficult for customers to
make a distinction between them and decide to buy one, here the role of promotional
scheme mainly price discounts come in where customers go by there affordability factor
and mostly buy’s a product with price discount.
44
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 45/58
Hence we tried to ascertain the extend of customer retention effectiveness of various
sales promotional schemes which binds the customer for the repeat purchase and
maximum about (58%) respondent says that these schemes can bind the customer for
repeat purchase only to some extent while (22%) says that they are not at all bind to
repeat purchase while (16%) says its very much effective for customer retention.
Question 7: What type of promotional schemes attract to buying product?
Observation:
Choice No. of response % age
Price discount 41 82
Price pack deals 6 12
Coupons 2 4
Contests 1 2
0
10
20
30
40
50
60
70
80
90
Price discount Price packdeals
Coupons Contests
Nao. Of response
%age
Interpretation:
45
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 46/58
There are various kind of promotional schemes available in the market but its very
important for the market to know what kind of promotion schemes will increase the sale
of his product and hence when asked about (82%) respondent says that price discount
attracts them most and then comes price pack deals (12%),coupons (4%) and contest
(2%).
46
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 47/58
Question 8: Customers purchase affected by sales promotional activity through the point
of sales displays in retail outlets and stores.
Observation:
0
10
20
30
40
50
60
70
80
90
No. of response %age
Yes
No
Interpretation:
Companies are well aware of the customer’s buying behavior hence carry out the sales
promotional activities through the point of sales displays in the retail outlets and stores
which effects the customers purchase and hence when asked the respondent that do their
purchase is affected by sales promotional activity, they have a positive answer for this as
(82%) people agrees that their purchase is affected because of sales promotional schemes.
47
ChoiceNo. of
response % age
Yes 41 82
No 9 18
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 48/58
Question 9: That is the sales promotion convince the customer to change the brand the prefer..
Observation:
0
10
20
30
40
50
60
70
No. of response %age
Yes
No
Interpretation:
Although the customers are retained with the brand they prefer but still the sales
promotional schemes rather convince them to change the brand they prefer and hence
when asked the respondent that they do change their brand, they have a positive answer
for this as (62%) people agrees that their preference for brand is affected because of sales
promotional schemes while (36%) respondents does not favour it.
Question 10: That is the association of stars (cricket, bollywood etc.) / public figures
48
ChoiceNo. of
response % age
Yes 32 64
No 18 36
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 49/58
with sales promotion affects customer decision.
Observation:
ChoiceNo. of
response % age
Very much 16 32
To some extent 14 28Not at all 19 38
Can't say 1 2
0
5
10
15
20
25
30
35
40
Very much To some extent Not at all Can't say
No. of response
%age
Interpretation:
The association of stars / public figures with sales promotion affects the customers
decision for the product purchase and hence when asked the respondent that their
purchasing decision is also affected by this, (38%) respondents are not at all affected by
this while (32%) are very much affected, (28%) respondents are affected to some extent
& (2% ) have no answer to it.
49
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 50/58
FINDINGS
1. As some persons do planned purchase while others do the impulse purchase due
to the impact of sales promotional schemes available in the market and hence in
the survey it is found that maximum prefer both type of purchase
2. Today each and every company is carrying the sales promotional schemes but it is
very important for them to know the product for which the sales promotion
scheme is best for and hence when asked about (46%) respondent says that sales
promotion schemes is best for all types of products.
3. The customer purchase the product with some or the other kind of product
features, promotional schemes, brand image, services ( after & before)
,advertising & the price of the products and hence maximum respondents
purchase on the basis of product features .
4. Today the customer is no more a usual customer but a profitable customer
waiting everything at price discount and hence maximum respondent thinks sales
promotion effects their buying decision only to some extent.
5. The customer impulsively buy the product with some or other kind of product
promotions, customers do try new product as the new marketer is quite familiar
with this aspect of consumer behavior .
6. Today, the role of promotional scheme mainly price discounts come in where
customers go by there affordability factor and mostly buy’s a product with price
discount. Hence it is found that the extend of customer retention effectiveness of
various sales promotional schemes which binds the customer for the repeat
purchase.
50
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 51/58
7. There are various kind of promotional schemes available in the market but its
very important for the market to know what kind of promotion schemes will
increase the sale of his product and hence when asked about maximum respondent
says that price discount attracts them most and then comes price pack deals
8. Companies are well aware of the customer’s buying behavior hence carry out the
sales promotional activities through the point of sales displays in the retail outlets
and stores which effects the customers purchase.
9. Although the customers are retained with the brand they prefer but still the sales
promotional schemes rather convince them to change the brand they prefer and
hence when asked the respondent that they do change their brand, they have a
positive answer for this
10. The association of stars / public figures with sales promotion also affects the
customers decision for the product purchase
51
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 52/58
SUGGESTIONS
1. First of all it’s very essential for the market to work on it product quality, if
quality is good, the product will sell no matter how many competitor it has in
market.
2. As far as winning the competition is concern the market should concentrate on
different type of promotion in the market reassuring the customer about the
quality and price of the product like its very for FMCG’s where price packs and
discount prices are very effective.
3. A good company in order to build its goodwill must try to promote sales with price discounts, coupons, and contests.
4. Sales promotion helps in building relationship with other channel members like
retailers, wholesalers and dealers, hence must be introduce from time-to-time.
5. A Company should always try to introduce one or other type of sales promotional
scheme so that customer can don’t lose interest in the company.
6. A Company should give only that kind promotional scheme to a product that suits
and work well. Like free gifts with consumer bur bales, price discount on FMCG
products, contest with automobiles, etc.
52
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 53/58
CONCLUSION
Unfortunately, most marketing and practice center on the art of attracting new customer
rather than on retaining existing ones. The emphasis traditionally has been on marketing
sales rather than building relationship; on pre-selling and selling rather than caring for the
customer afterward.
We all know that the key to customer retention is customer satisfaction. A satisfied
customer that stays loyal to their product, buys more as company’s introduces new
product ad upgrades existing products, talks favor about the and company and further
offers product or service ideas to the company’s.
People believe that it’s important for retaining existing customer than attracting new
ones. But I say one emerges from the others. Sales promotion schemes are the key that
53
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 54/58
temporary incentive to purchase or induce trials, they play an important in introduction of
product to customer, if the product is good customer will be satisfied and hence retained.
Promotion helps in setting the people know about the utility of new products .It also tells
them now the concerned product will be helpful in satisfying their needs.
Further the sales promotion schemes can it self-buying the customers to the product by
the help of price discounts that is an important basis for purchase decision for “me-too”
products.
Sales promotion further support customer’s buying decision and hence stabiles sales
volume by reassuring the customer about the quality and price of the product it is
possible that a customer using a particular brand may buy another because the other
brand is promotional in effective manners.
Hence I conclude that sales promotions plays one of the important role in customer
satisfaction that in turn leads to customer retention.
54
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 55/58
BIBLIOGRAPHY
Books:
• Marketing Management by Phillip Kottlar.
• Marketing Management by T.N.Chabbra.
• Marketing Research by B.C.Goel.
Magazines:
• Business World
• Business Today
Websites:
• google search . com
• search. com
• msn search . com
55
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 56/58
ANNEXURE – I
QUESTIONNAIRE
1. What kind of purchase you prefer?
a) Planned Purchase
b) Impulse Purchase
c) Both
d) Can’t Say
2. According to you, sales promotion is best for:
a) Shopping goods
b) Specialty goods
c) Convenience goods
d) All
3. Which is the most important basis for you in your purchase?
a) Product features.
b) Brand image.c) Advertising.
d) Sales promotional schemes.
e) Price.f) Services (After & Before).
4. Does sales promotional schemes affect your buying decision?
a) Very much
b) To some extent
c) Not at all
d) Can’t say
5. Do you try a new product because of sales promotional schemes?
a) Yes
b) No.
5. To what extent company’s sales promotional schemes can bind you to its
repeat purchase?
a) Very much
b) To some extent
c) Not at all d) Can’t say
56
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 57/58
7. What type of promotional schemes attracts you?
a) Price discount
b) Price pack deals
c) Coupons
d) Contests
7. Does sales promotional activity through the point of sales displays in retail
outlets and stores affect your purchase?
a) Yes
b) No
9. Does the sales promotion convince you to change the brand you prefer?
a) Yes
b) No
10. Do you think that association of stars (cricket, bollywood etc.) / public figures
with sales promotion affects your decision?
a) Very much
b) To some extent
c) Not at all d) Can’t say
Personal details:
Name :
Gender : Male / Female
Age : Up to 18
18-25
26-35
Above 35
Occupation : Government Service
Private Service
BusinessStudent
Others.
Contact :
57
8/6/2019 Impact Ofsales Promotion Edited...
http://slidepdf.com/reader/full/impact-ofsales-promotion-edited 58/58