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Impact of the current economy on IT Presented by Fanny Blanckaert 30/11/2012, presentation for HUB IT students
Agenda
Intro to Accenture
Role of IT in the current economy
Global Delivery Network
Shared Service Model
What does IT mean for you?
Q&A
1 Copyright © 2012 Accenture All Rights Reserved.
Fanny Blanckaert
2 Copyright © 2012 Accenture All Rights Reserved.
About Accenture
3 Copyright © 2012 Accenture All Rights Reserved.
What do you already know about us?
Keywords
5 Copyright © 2012 Accenture All Rights Reserved.
Accenture is… A Global Management Consulting, Technology Services, Outsourcing, company.
What do we do?
7 Copyright © 2012 Accenture All Rights Reserved.
• We use our industry and business process knowledge, our service offering expertise and our insight into and deep understanding of emerging technologies to identify new business and technology trends and formulate and implement solutions for clients under demanding time constraints.
Knowledge, expertise, insight
• Improve operational performance
• Deliver products and services more effectively and efficiently
• Increase revenues in existing markets
• Identify and enter new markets
We help clients:
• Management consulting
• Systems integration & technology consulting
• IT outsourcing
• Business process outsourcing
Services we offer include:
Accenture
8 Copyright © 2012 Accenture All Rights Reserved.
Accenture worldwide
• Active in 54 countries
• Over 120 offices
• More than 250 000 employees
Accenture in Belgium
• Office in Brussels & Vilvoorde
• 1300 employees
Some of our Belgian clients
9 Copyright © 2012 Accenture All Rights Reserved.
Role of IT in the current economy
10 Copyright © 2012 Accenture All Rights Reserved.
Impact on IT
• Many impacted companies shared the same reflexes – Cut back on costs
– Decrease budgets
– Stop or downsize projects
• Challenges – Maintaining a consistent market share & stable cash-flow
– Keeping our assets = people
– Coming out stronger than before…
• Nobody knows when the turnaround will happen… – Companies waited for a long time before accepting & adapting
11 Copyright © 2012 Accenture All Rights Reserved.
Operating in this climate
• IT can be – Subject to cost cutting
– Enabler for cost cutting
• Focus – Reducing operational cost
• improving and simplifying existing processes and technology set up
– Investment programs with short payback
– Efficiency
• outsourcing, off-shoring
• Accenture’s approach – Re-think our vision and strategy
– Stay at the core of our client’s business
– Adapt our operating models
– Reskill to adapt to changing technologies
12 Copyright © 2012 Accenture All Rights Reserved.
Innovation
• “Innovation distinguishes between a leader and a follower.”
• Innovation loves a crisis
• Business models change
• Opportunities
• Technologies strive – Virtualization
– Cloud
– Big Data
– Green IT
– Business Intelligence
– Security
– Identity
13 Copyright © 2012 Accenture All Rights Reserved.
Global Delivery Network
14 Copyright © 2012 Accenture All Rights Reserved.
Our network
15 Copyright © 2012 Accenture All Rights Reserved.
30+ years experience, 50+ centres, with 162,000 people serving more than 2,100 clients
• Greater cost savings and efficiencies
• Experienced team with industrialized breadth of capabilities and skills
• Industry, functional and technical expertise
• Proven knowledge transfer and transition approaches and
tools
• Reduced risk; disaster recovery and business continuity
arrangements
Seamless end-to-end delivery
16 Copyright © 2012 Accenture All Rights Reserved.
Onshore Near shore Offshore
Global Delivery Network
End-to-End Delivery
Multi-disciplinary Teams
Delivery
Location
Onshore Delivery
Centers
Methodology, Tools, Architectures, Metrics
Delivery Centers
specialized by
language, skill
and industry
Large scale
multi-capability
Delivery
Centers
Global Network
• Scale, organic growth
• Truly global
• Integrated management
• Skills, scalability, cost
• Standard, reliable infrastructure
Specialized resources
• Technology, Industry
• AO, SI, IO & BPO
• World-class training
• People CMM®
Industrialization
• Single global approach
• Tech & Industry assets
• CMMI®, ISO® 27001, & other certifications
Global Delivery Network
17 Copyright © 2012 Accenture All Rights Reserved.
50+ centers,
10+ languages
• Manila was first to open, in 1985
• Recent: Brazil, South Africa, Kuala Lumpur, Kolkata and Newcastle
Though our GDN,
we serve 2,100+ clients worldwide
• Accenture’s Top 100 clients were ALL served from GDN in 2011
• Majority of our 50 top clients are even being served from more than one center
162,000+ people
• 77,000+ in India
• 52,000+ people are focused on systems integration, technology consulting, application and infrastructure outsourcing
• 31,000+ people are focused on BPO
18 Copyright © 2012 Accenture All Rights Reserved.
Advantages
• A global network of centers with specialized capabilities, offering services in 10+ languages
• Support available 24x7
• Built-in business continuity
• Ability to shift work among locations
• Decreased development and delivery costs
• Increased repeatability, reliability, and scalability of service delivery and assets
19 Copyright © 2012 Accenture All Rights Reserved.
Challenges
• Physical distance
• Cultural differences
• (real-time) communication barrier
• Sense of belonging to 1 team
• Accountability
• Sense of added value
• Time management
Shared Service Model
20 Copyright © 2012 Accenture All Rights Reserved.
Shared Service Model
Service Delivery manager Service Delivery manager Service Delivery manager
Service Delivery Lead
SAP Non-SAP
Project A SLA-based Support & maintenance SAP: FICO,SD, MM PM, HR, Portal, ABAP
Project B SLA-based Support & maintenance SAP: FICA, BW, ABAP, ISU
Project C We security
Support & maintenance
Application integration
Global Delivery network
Subject Matter Experts
21 Copyright © 2012 Accenture All Rights Reserved.
Industrialized Delivery Methods, Tools & Architectures
Management
Projects People
Technology (Growth Platform)
Expertize
Industrialized operating model
Delivery Center Services
22 Copyright © 2012 Accenture All Rights Reserved.
Onshore
Delivery Center
Off shore
Delivery Center
Managed Application
Development and enhancement
services
Managed Application Support
Service Management
Services
Service Transition and Transformation
Services Testing Services
Stand alone (on site)
•Dedicated resources deployed on client site •Client specific / tailored delivery •Accenture Methods / Assets /tools / Metrics optional
Single client Delivery
•Dedicated resources
•Specialized delivery center
•Use of Accenture Methods / Assets /tools / Metrics
•Standard, reliable infrastructure
Multi client Delivery
•Shared resources
• Industrialized delivery
•Shared use of Accenture methods and tooling
•Standard, reliable infrastructure
•Flexibility and scalability
* Combination of delivery models can be offered
Serv
ices
Deliv
ery
Model
Transboundary delivery options
23 Copyright © 2012 Accenture All Rights Reserved.
Ratio of onshore versus offshore/near shore varies from project to project.
For application maintenance, a ratio of 20:80 is possible
Onshore Offshore/Near shore
Main
ten
an
ce
P
rod
ucti
on
S
up
po
rt
Application Analysis 50% 50% • Technical Analysis • Application analysis
• Requirements and functional design Enhancements 20% 80% • Implementation
Ad Hoc Reports 100% • Overnight and immediate
Technical Upgrades 100% • Assuming no new functionality
Performance Tuning 100% • Continuous monitoring and
tuning
• Prioritization, escalation Fix on Fail 20% 80% • Fixes and root cause analysis
• Daytime operations Operations Support 20% 80% • Day and night operations
User Queries 20% 80% • Day and nighttime service • Daytime responses
Advantages
• Well organized model that strives for – Efficiency
– Flexibility
– Quality
• Added value for clients – Best practices & solutions
– Risk reduction
– Reliability
– Cost effective
• People – Develop deep skills
– Gain quality working experience
– Increase their professional network
24 Copyright © 2012 Accenture All Rights Reserved.
Challenges
• Startup – Changing the client’s mindset and managing expectations
– Relinquishing control over to Shared Service Center
– Change management
• Complexity of certain fields
• Maintaining an excellent client satisfaction
• Reaching all SLA’s at all times
• Keeping the team together and coaching new joiners
• Usually no physically presence at client side
• Prioritisation during a simultaneous increase in workload
25 Copyright © 2012 Accenture All Rights Reserved.
What does IT mean for you?
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Will all IT be outsourced offshore?
• The short answer is “No”
• Offshoring everything by default is not the best solution
• Carefully balanced decision on different factors – Budget, team, size, type of work, client restrictions, data privacy
• Our roles as IT professional is shifting – Less development, more management
– We market our global delivery network
• We need off-shore – Competitiveness
– Millions of IT jobs are not getting filled in
– We learn from each other which leads to better results
27 Copyright © 2012 Accenture All Rights Reserved.
Tips to prepare for a changing IT world
• Who do you want to be? In 2 years? In 5 years?
• Be more – Creative
– Strategic
– Culturally aware
• Acquire a deep and broad set of skills in multiple domains
• Continuously improve those skills – Training
– Certifications
• Build quality relationships with professionals and clients
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Discussion point What do you think?
Q&A
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