Impact of Health and Physical Work Environment upon Employee Retention in Telecom Sector of Pakistan

7/28/2019 Impact of Health and Physical Work Environment upon Employee Retention in Telecom Sector of Pakistan

1/38

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7/38

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J lgnpjdys ergwti jdk sull`ss cs `dsur`k oy kchh`r`dt pjrjn`t`rs" r`t`dtcgd cs gd` gh

ti`n$ @npbgy`` r`t`dtcgd r`h`rs tg ti` `xcst`dl` gh jd gdegcde `npbgyn`dt r`bjtcgdsicp gr ti`

jocbcty gh jd grejdczjtcgd tg r`tjcd cts `npbgy``s$ @xtr`n` turdgv`r cd jdy grejdczjtcgd cs

cdkcljtgr gh prcnjry krjwojlm cd ti` ouscd`ss= sg ti` r`t`dtcgd gh ti` `npbgy``s cs `ss`dtcjb cd

grk`r tg lgdt`dk cd tics lgnp`tctcv` `rj" )Euptj" ?113#$ Jllgrkcde tg Igbtgn ( Nctli`bb )?119#

ti` r`t`dtcgd gh ti` `npbgy``s wjs dgt tijt nuli cnpgrtjdt o`hgr`" out dgw j kjys cd tics

lgnp`tctcv` `dvcrgdn`dt" r`tjcdcde qujbcty `npbgy``s cs v`ry cnpgrtjdt$ J r`l`dt stuky oy

\jfck ( [crcnzc )?113# sigws tijt j hcdjdlcjb sull`ss gh jd grejdczjtcgd cs jlic`v`k wi`d cts

strjt`ey lgdtjcds r`tjcdcde gh `npbgy``s$

Js w` mdgw tijt ti` ojbjdl`k ergwti gh jbb ti` s`ltgrs cd j lgudtry cs cnpgrtjdt" ti`

t`b`lgns`ltgr jbsg pbjys j vctjb rgb` cd j k`v`bgpn`dt gh ti` lgudtry$ [i` `hh`ltcv` t`b`lgn

s`ltgr ljd lgdtrcout` tg `lgdgny gh j lgudtry$ [`b`lgn s`ltgr cd Qjmcstjd cs gd` gh ti` hjst`st

ergwcde cdkustrc`s" jllgrkcde tg ti` surv`y t`b`lgn s`ltgr lgdtrcout`k _s


8/38

twg m`y `npbgy`` ljd ijv` j scedchcljdt cnpjlt gd ti` bgde`vcty gr prghctjocbcty gh grejdczjtcgd$

[i` cnpgrtjdl`s gh b`jrdcde c$` `dijdlcde ti` smcbbs jdk mdgwb`ke` gh `npbgy``s ijv` j

suostjdtcjb r`bjtcgdsicp wcti qujbcty gh wgrmcde lbcnjt`" wicli jbsg b`jks tg r`t`dtcgd gh ti`

`npbgy``s )Mydkt jdk Nclic`bs`d" ?113#$

Cd ti` lurr`dt stuky" r`s`jrli`rs `xjncd` ti` r`bjtcgdsicp o`tw``d ti` i`jbti jdk

piyscljb wgrm `dvcrgdn`dt upgd `npbgy`` r`t`dtcgd cd ti` [`b`lgn \`ltgr gh Qjmcstjd$

Lgnpjdc`s w`r` rjdkgnby s b`lt`k jdk ti` surv`y tggbs w`r` kcstrcout k jngde ti`s`

lgnpjdc`s$ Hurti`rngr`" ti` cdt`rv`dcde vjrcjob` ghprgkultcvcty wjs us`k cd grk`r tg hcdk gut ch

ct `dijdl`s ti` r`bjtcgdsicp o`tw``d ti` piyscljb wgrm `dvcrgdn`dt jdk `npbgy`` r`t`dtcgd$

Jbsg kchh`r`dt kcn`dscgds jr` stukc`k gh ti` jogv` vjrcjob`s cd grk`r tg hcdk gut ti` r`bjtcgdsicp

o`tw``d ti`n cd k`tjcb )\`` Jdd`xur` J#$

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9/38

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I`jbti" \jh`ty ( @dvcrgdn`dt )I\@# cs j tgpcl tijt ijs s``d j bgt gh r`l`dt r`s`jrli wcti

`sp`lcjbby wcti ti` `n`re`dl` gh Iunjd _`sgurl` Njdje`n`dt$ [i` grejdczjtcgds" ijvcde h`bt

ti` d``k tg tjm` ljr` gh ti` wgrmhgrl`" jr` sp`dkcde ncbbcgds gh kgbbjrs `v`ry y`jr tg njm` sur`

tijt ti` `npbgy``s jr` prgvck`k wcti jsjh` wgrmpbjl`" ti` `dvcrgdn`dtcs lgdkulcv` hgr icei

prgkultcvcty jdk w`bb.o`cde gh ti` `npbgy``s jdk i`jbti cs dgt jdyngr` r`strclt`k tg gdby

prgvckcde i`jbti cdsurjdl` gr n`kcljb hjlcbctc`s out `v`ry ncdut` k`tjcb cs hglus`k upgd cd grk`r

tg o`prgjltcv` js hjr js ti` i`jbti gh ti` `npbgy``s cs lgdl`rd`k= tics r`subts cd b`ss tcn` jwjy

hrgn wgrm jdk i`bps tg m``p ti` `npbgy``s prgkultcgd st`jky$

_`bjtcde tg jpgsctcv` jpprgjli tgwjrks Gllupjtcgdjb I`jbti ( \jh`ty )GI(\#" Jrli`r

)?118# ijs suee`st`k tijt grejdczjtcgds wcti tics jpprgjli prgvck` cnn`kcjt` jtt`dtcgd tgwjrks

`n`re`dly `xcts" prgl`kur`s jdk jpprgprcjt` `qucpn`dt$ [i`s` grejdczjtcgds lgdsck`r ti` sjh`ty

gh cts `npbgy``s js vctjb tg ti`cr gv`rjbb ergwti$

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10/38

r`lructn`dt jdk s`b`ltcgd prgl`ss m``p gd icmcde$ Hcrst Kcr`lt ijs j eggk r`t`dtcgd rjt` jdk j bgw

turdgv`r rjt` stjdkcde jt gdby :;%" wicli cs o`bgw ti` cdkustry jv`rje` cd PM )Uggkwjrk"

?1:?#$ [i` njcd r`jsgd hgr ti` bgw r`t`dtcgd rjt` jt Hcrst Kcr`lt cs ti`cr hglus upgd ti` wgrmhgrl`

jdk ti`cr i`jbti$ J i`jbtiy wgrmhgrl` cs hjr ngr` ngtcvjt`k jdk wi`d ct lgn`s tg k`jbcde wcti

lustgn`rs" j i`jbtiy wgrmhgrl` wcbb jbsg o` j ijppc`r wgrmhgrl` wicli i`bps cd lustgn`r

r`t`dtcgd js w`bb$ Dgt gdby tics" out jbsg ti` hjlt tijt j i`jbtic`r wgrmhgrl` wcbb o` nuli ngr`

ngtcvjt`k tg wgrm r`subtcde cd j eggk wgrmcde `dvcrgdn`dtjdk icei prgkultcvcty$

Jdtirgpgn`trcls ijs jbsg s``d jd jkvjdl` cd ti` r`l`dt y`jrs$ Ct cs ti` stuky gh iunjd

ogky n`jsur`n`dts )M`bby" ?110#$ Ucti ti` us` gh tics stuky jd grejdczjtcgd ljd ck`dtchy wijt cs

ti` jv`rje` scz` gh lijcrs tijt cs r`qucr`k" ti` i`ceit jdk wckti gh ti` k`sms `tl$ [ics cs kgd` cd

grk`r tg `dsur` tijt wi`d ti` `npbgy``s jr` wgrmcde" ti`y jr` cd j pgsctcgd tijt i`bps m``p ti`cr

ogky cd j djturjb hrjn` cdst`jk gh ijvcde tg sbguli cd grk`r tg us` ti` lgnput`r hgr cdstjdl`$

@npbgy``s bgs` :1 ncbbcgd wgrmcde kjys p`r y`jr ku` tg nuslubgsm`b`tjb kcsgrk`rs= ijbh gh ti`s`

jr` ku` tg ojlm pjcd )Oggty" ?118#$ Cdst`jk gh ijvcde tg cdlur lgsts gd i`jbti cssu`s gh

`npbgy``s" ct cs nuli ngr` k`scrjob` tg o` pr`v`dtcv` jdk prgvck` j wgrmpbjl` wcti ku`

lgdsck`rjtcgd tg jdtirgpgn`trcls$ Hgr cdstjdl`" jkfustjob` lijcrs jr` us`k cd grejdczjtcgds ngstby

dgw ku` tg ti` kcv`rscty cd ti` e`dk`rs jdk ti`cr i`ceits" w`ceit `tl$ J stuky cd ti` Cdt`rdjtcgdjb

Fgurdjb gh Qrgkultcvcty jdk Q`rhgrnjdl` Njdje`n`dt sigws tijt ti` lgnpjdc`s tijt jr` uscde

kjtj hrgn ti`cr`npbgy`` w`bbd`ss prgerjns cd grk`r tg lgdtrgb ti`cr i`jbti lgsts ijv` s``d j

r`njrmjob` k`lr`js` cd ti`cr i`jbti ljr` lgsts )Munjr" NlLjbbj" Byo`lm" ?113#$

@dvcrgdn`dtcs jdgti`r cnpgrtjdt hjltgr tijt d``ks tg o` lgdsck`r`k wicb` tjbmcde jogut

I\@$ Jllgrkcde tg Ncbb`r ):330#" bceitdcde" i`jtcde" iunckcty" dgcs` `tl$ jbb lgdtrcout` tgwjrks

ti` `dvcrgdn`dt gh jd grejdczjtcgd jdk mdgwcde igw tg us` ti`s` tg ti` o`d`hct ljd r`subt cd

`bcncdjtcde ti` scb`dt prgob`ns tijt `xcst cd grejdczjtcgds$ [i`s` ljd o` us`k cd grk`r tg cnprgv`

ti` gv`rjbb `dvcrgdn`dt gh ti` grejdczjtcgd$ J stuky gh :10 `npbgy``s lgdkult`k jt \jukc

Jrjnlg suee`st`k tijt eggk piyscljb wgrmcde `dvcrgdn`dt ijs j kcr lt r`bjtcgdsicp wcti

prgkultcvcty )Jb.Jdzc" ?113#$ [i` stuky ck`dtchc`k hurdctur`" dgcs`" bceitcde" t`np`rjtur` jdk

spjtcjb jrrjde`n`dts js cdk`p`dk`dt vjrcjob`s jdk prgkultcvcty js ti` k`p`dkjdt vjrcjob`$ Ct cs

jbsg cnpgrtjdt tg dgt` i`r` tijt tics stuky wjs kgd` wcticd j bcnct`k bgljtcgd jdk ti` sjnpb` scz`

wjs dgt v`ry bjre` ku` tg wicli ti` r`subts ljddgt o` e`d`rjbcz`k out ti`y kg ecv` ti`

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r`s`jrli`rs jd ck`j jogut ti` r`bjtcv` tgpcl$ [i` E`dsb`r ?119 P$\ Ugrmpbjl` \urv`y jbsg sigws

tijt 3 gut gh `v`ry :1 `npbgy``s o`bc`v` tijt wgrmspjl` k`sced ijs jd cnpjlt upgd ti`cr

prgkultcvcty$ _`spgdk`dts o`bc`v`k ti`y lgubk cdlr`js` ti`cr prgkultcvcty oy jd jv`rje` gh ?:%

ch prgvck`k wcti j o`tt`r k`sced`k wgrmcde `dvcrgdn`dt )E`dsb`r" ?119#$ [ics surv`y wjs

lgdkult`k wcti j sjnpb` scz` gh ?"111 `npbgy``s jt kchh`r`dt stjhh b`v`bs$

?$? @npbgy`` _`t`dtcgd6

Cd tgkjys lgnp`tctcv` wgrbk" cnprgvcde `npbgy`` r`t`dtcgd ijs o`lgn` jd cnpgrtjdt

egjb hgr jdy grejdczjtcgd$ [i` cdlr`jscde lgsts gh ti` r`lructn`dt prgl`ss njm`s ti`

grejdczjtcgds wjdt tg sp`dk ngr` tgwjrks o`cde prgjltcv` wicli n`jds ct cs hjr ngr` lgst.

`hh`ltcv` hgr ti`n cd grk`r tg r`tjcd `npbgy``s rjti`r tijd icrcde d`w gd`s jht`r v`ry h`w y`jrs$

[wg cnpgrtjdt hjltgrssuppgs`koy ti` njdje`n`dt cd `npbgy`` r`t`dtcgd jr` j# pjy cssu`s" jdk

o# kcsbcm` hgr sup`rvcsgrs )_ust" \t`wjrt" Ncbb`r" Qc`bjlm" :338#$ Gd ti` gti`r ijdk" \jdkicyj jdk

Munjr )?1::# jreu` tijt ti`r` ijs tg o` j scedchcljdt r`jsgd hgr jd `npbgy`` tg b`jv` ti` lurr`dt

fgo suli js fgo str`ss" wgrm bch` cnojbjdl`" dg ergwti gppgrtudctc`s" lgnp`dsjtcgd strjt`ec`s dgt

cnpb`n`dt`k prgp`rby `tl$ tg djn` j h`w$

@npbgy`` r`t`dtcgd cs gd` gh ti` ojscl r`spgdscocbctc`s gh ti` grejdczjtcgd cd grk`r tg

survcv` cd ti` lut.tirgjt lgnp`tctcv` ouscd`ss `dvcrgdn`dt$ @v`ry grejdczjtcgds p`rhgrnjdl`

jdk stjdkcde cs ojs`k upgd cts icei smcbb`k jdk lgnp`tctcv` wgrmhgrl` ti`r`hgr` ct cs v`ry

d`l`ssjry tg r`tjcd suli `npbgy``s jt jdy lgst$ Jllgrkcde tg Crsijk )?1::# I_ prjltcl`s suli js

lgnp`dsjtcgd" r`wjrks" trjcdcde ( k`v`bgpn`dt" ljr``r jkvjdl`n`dt jdk prgngtcgds ijv` j

er`jt cnpjlt gd `npbgy`` r`t`dtcgd jdk sjtcshjltcgd$ Ugrm `dvcrgdn`dt cs gd` gh ti` m`y hjltgrs

cd `npbgy`` r`t`dtcgd= ngstby `npbgy``s b`jv` ti` grejdczjtcgd fust o`ljus` gh udjll`ptjob`

wgrm `dvcrgdn`dt" tiguei ti`y w`r` e`ttcde eggk lgnp`dsjtcgd )Crsijk" ?1::#$

@npbgy`` r`t`dtcgd cd s`rvcl` s`ltgr cs nuli ngr` lgnpbcljt`k jdk kchh`r`dt tijd cd jd

cdkustrcjb s`ltgr" o`ljus` wgrm `dvcrgdn`dt d``ks jdk r`qucr`n`dts gh `npbgy``s cd ogti ti`s`ltgrs jr` dgt ck`dtcljb )Iytt`r" ?119#$ Cd grk`r tg r`tjcd `npbgy``s" grejdczjtcgds nust tjm`

cdtg lgdsck`rjtcgd ti` psyligbgecljb kcn`dscgd gh wgrm `dvcrgdn`dt wicli cdlbuk`s wgrmbgjk"

str`ss" k`lcscgd njmcde jdk jbsg ti` piyscljb `dvcrgdn`dt$ Ch `npbgy``s jr` dgt sjtcshc`k wcti ti`

wgrmpbjl` `dvcrgdn`dt ti`d sggd`r gr bjt`r ti`y wgubk `v`dtujbby b`jv` ti` grejdczjtcgd wicli

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12/38

wcbb ljus` j r`jb kjnje` tg ti` grejdczjtcgds gv`rjbb p`rhgrnjdl` jdk cts njrm`t rjdmcde

)Iytt`r" ?119#

Ch ti` `npbgy``s gh t`b`lgn s`ltgr jr` prgvck`k wcti ojbjdl` cd wgrm jdk hjncby tcn`"

ti`y wcbb sigw ngr` bgyjbty jdk lgnnctn`dt cd ti`cr wgrm jdk er`jt`r b`v`b gh r`t`dtcgd cd ti`

grejdczjtcgd )\igjco" ?113#$ [i` r`s`jrli`r cd tics r`s`jrli ejv` cnpgrtjdl` gh ojbjdl` cd bch`

wcti r`ejrk tg prgh`sscgdjb jdk hjncby bch`$ Js ct cs cnpgrtjdt hgr jdy s`ltgr gr grejdczjtcgd tg

m``p `npbgy``s wicli jr` ngtcvjt`k jdk jr` dgt vcltcns gh ourdgut o`ljus` hrgn turdgv`r

grejdczjtcgds lgsts cdlr`js`s out jbsg hrgn kcssjtcshc`k jdk ourdgut `npbgy`` ti`y ljd bgst

lustgn`rs gr lbc dts$ [i` cnpgrtjdl` gh wgrm jdk bch` ojbjdl` cs `vck`dt cd r`t dtcgd gh

`npbgy``$ )\igjco" ?113#

Lgdtcdugus lgbb`ltcgd gh kjtj r`ejrkcde hjltgrs `hh ltcde `npbgy`` ngtcvjtcgd ljd

k`lr`js` `npbgy`` r`t`dtcgd jdk tijt tijt ljd o` us`hub cd njmcde us`hub prjltcl`s tg r`tjcd

`npbgy``s )Mjtib``d" ?113#$ _`s`jrli`r cd ti` stuky hglus`k gd dgt gdby l`rtjcd hjltgrs tijt

jhh`lt `v`ry cdkcvckujb ngtcvjtcgd gr kcssjtcshjltcgd$ Kjtj lgbb`ltcgd tirguei `xct cdt`rvc`ws ljd

ecv` lijdl` tg cnprgv` ti` prjltcl`s sg tijt grejdczjtcgd ljd r`tjcd cts `npbgy``s )Mjtib``d"

?113#$

?$< Kcn`dscgds 6

Jllgrkcde tg Jljs )?111#" ti` n`jdcde gh ti` i`jbti wjs ck`dtchc`k js jwmwjrk pgstur`s"

\tr`ss" Hggk'Ujt`r" @x`rlcs` hjlcbctc`s jdk \ngmcde wicli cnpjlts upgd ti` `npbgy`` r`t`dtcgd$

Xcsli`r )?115# k`slrco`k ti` n`jdcde gh ti` piyscljb wgrm `dvcrgdn`dt js Bceitcde" Dgcs`"

Ghhcl` Bjygut" Hurdctur` jdk Jrlict`ltgdcl K`tjcbs$

Cd jdgti`r stuky cd E`dsb`r )?118#" `xpbjcd`k ti` kcn`dscgds gh ti` prgkultcvcty js Fgo

\jtcshjltcgd" Lr`jtcvcty'Cddgvjtcgd" Q`rhgrnjdl` jdk Jll`sscocbcty$ Jdgti r stuky oy Euptj

)?11:# k`hcd`k ti` `npbgy`` r`t`dtcgd js \jtcshjltcgd" Ngtcvjtcgd" Cdvgbv`n`dt" Ergwti

Qrgsp`lts" Ugrm Lgnpjtcocbcty jdk Fgo \`lurcty$

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13/38


14/38

Ig6 I`jbti jdk Ugrm pbjl` `dvcrgdn`dt ijs dg cnpjlt upgd @npbgy`` _`t`dtcgd$

I:6 I`jbti ijs j pgsctcv` cnpjlt upgd @npbgy`` _`t`dtcgd$

I?6 Qiyscljb Ugrm @dvcrgdn`dt ijs j pgsctcv` cnpjlt upgd Qrgkultcvcty$

I?j6 Qrgkultcvcty ijs j pgsctcv` cnpjlt upgd @npbgy`` _`t`dtcgd$

LIJQ[@_ , ;6 _@\PB[\ JDK JDJBS\C\

;$: _`bcjocbcty6

[i` Lrgdojlis Jbpij hgr ti` gv`rjbb stuky vjrcjob`s )Jdd`xur` J# rjde`s hrgn js bgw

js $51; tg $9?5$ [i` jbpij hgr ti` cdk`p`dk`dt vjrcjob` ghI`jbti ljn` gut tg o` $51; jdk gdby

r`ngvcde ti` kcn`dscgd ghsngmcdewgubk ijv` s``d jd cdlr`js` cd ti` r`bcjocbcty tg $515" wicli"

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15/38

ti` r`s`jrli`rs o`bc`v`" cs dgt tijt nuli gh j kchh`r`dl`$ [i` gti`r cdk`p`dk`dt vjrcjob` gh

Qiyscljb Ugrm @dvcrgdn`dt sigw`k j r`bcjocbcty gh $9?1 jdk gdby r`ngvcde ti` kcn`dscgd gh

bceitcdewgubk cdlr`js` ct$ [i` cdt`rv`dcde vjrcjob` ghQrgkultcvcty sigw`k ti` r`bcjocbcty gh $5


16/38

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17/38

Njrrc`k

Kcvgrl`k

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Documents

Impact of Health and Physical Work Environment upon Employee Retention in Telecom Sector of Pakistan