ILTA’s 2011 Technology Survey Results tech survey.pdf · keeping large databases on in-house disks generates management costs that firms may be rethinking. There were also modest

ILTA’s 2011 Technology

Survey Results

OcTObeR 2011

www.iltanet.org2011 Technology Survey2

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ILTA’s 2011 Technology

Survey Results

OCTOBER 2011

Ray Kurzweil, the American author, inventor and futurist, suggests that, “Because we’re doubling the rate of progress every decade, we’ll see a century of progress — at today’s rate — in only 25 calendar years.” It is not just your imagination — change is occurring more

rapidly than in the past. When we first published this survey in 1989, it was intended as a snapshot of legal technology — a “point in time” that was useful for measuring the current state of the industry, as well as a data point for gauging what initiatives or directions would be useful to pursue over the coming year. Over the last 22 years of this survey, it has become increasingly evident that technological change is happening at a pace that makes

“snapshots” appear quaint — more like a Rockwell painting than a Polaroid. By publication day, we feel a certain melancholy, longing for the days when our environment looked like what we published. We therefore began to include more data on trends and questions about future plans. We retired questions that lacked relevance and added topics on emerging technologies that we hoped would provide clues that would make forecasting, if not easier, at least a bit less risky.

But in some ways, change isn’t happening quickly enough. We had hoped to be publishing this year’s survey with the world’s economic problems squarely in the rear-view mirror, with hiring back on track and the return to a healthy economy “floating all

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boats” in the legal industry. Although we’re not there yet, it appears that, regardless of the economy’s continuing malaise, much of our legal technology industry is pushing forward, with 42% of capital budgets increasing this year. Expense budgets displayed a similar, upbeat tone.

It’s also worth noting that, even in these extremely busy and complex times, we received one of the best responses ever to our survey, with over 500 firms participating. The total number of attorneys represented this year is above 100,000 and the number for total users is over a quarter million.

Law firms appear to have decided that technology has been put on hold long enough and, lean times or not, there is much work to be done on infrastructure and productivity initiatives. If the survey is an accurate gauge, even some of the more “strategic” projects have been moved back onto the front burner. KM initiatives are now in full swing at 72% of firms above 350 attorneys (that number drops to 16% at firms under 150 attorneys).

Enterprise search is indeed moving up, albeit slowly on this survey (up overall by 5 points this year), and, as expected, primarily at larger firms (53% at firms above 350 attorneys and 14% at firms below 150 attorneys).

More than ever, firm size is an important criterion when looking at the data. As in previous years, we have broken down the results in the charts at the back of the survey into the following ranges:

Number of Attorneys

Number of Responding Firms

% of Responses

Under 50 175 33%

50 to 149 187 36%

150 to 349 71 14%

350 to 699 51 10%

Over 700 40 8%

These ranges tell some interesting stories. For example:

•Smaller firms are about 20% less likely to replace servers and PCs on a scheduled basis (preferring to replace them “as needed”). For laptops, that spread is upwards of 40%.

•Larger firms are about 25% more likely to have a “largely or completely virtualized” data center.

•Smaller firms are just as likely to have iPhones in the fleet (above 80% for all firms) and nearly twice as likely to permit Android devices to connect to their systems. (Policies against the Android OS have dropped by two-thirds since last year.)

•Attorneys at the largest firms are nearly 60% more likely than those at smaller firms to have a laptop as their primary machine.

•Smaller firms are twice as likely to have “bring your own device” (BYOD) policies in place for smartphones (40% vs. 19% for larger firms).

•Larger firms are 60% more likely to have a “Green” initiative.

•Smaller firms are a bit more willing to provide financial support for voice plans and air cards, and a bit less willing to buy the smartphone itself.

It is also interesting to note that firms in the middle led in some categories, such as asking employees to file email to a matter-centric document management system. Mid-sized firms also led the way in embracing many of the cloud solutions we surveyed. Just 21% of firms report no usage of any cloud-based service. Hosted document management crept up to 5% this year, but Microsoft Office “in the cloud” (dubbed “Microsoft Office 365”) has yet to make our chart. Last year’s survey showed Office 2007 as the most common choice for those upgrading the suite, but that version likely saw its zenith in the 2010 survey at 32%.

“KM projects with a particular technology focus tend to be most successful when tied to a business focused KM strategy. We know from the KM survey (see the June 2010 KM White Paper) that approximately 65% of firms have a KM strategy or are working on one. And we saw that many firms (21%) were expecting KM budgets to increase or (62%) to at least stay the same. So KM initiatives are expanding. While KM teams continue to focus on core tools such as the DMS, portals, access to reusable work product (through commercial systems identified in the technology survey and internally developed systems) and enterprise search, KM teams are increasingly supporting systems relating to matter management, alternative fee arrangement and client collaboration.”

— Mara Nickerson, ILTA’s Knowledge Management Peer Group Steering Committee

Somewhat surprisingly, 13% of firms have already moved to Word 2010, despite the relative newness of the product and historical concerns associated with readiness of integrated products. Interestingly, as firms moved to newer versions of Word, they also demonstrated willingness to abandon the .doc format for Microsoft XML-based .docx.”

— Joy Heath Rush, ILTA’s Desktop and Application Services Peer Group Steering Committee

“Survey results relating to core desktop technology illustrate the pent-up demand resulting from the Great Recession. Desktop virtualization and document processing applications were the major beneficiaries of increased investment. Perhaps most notably, the percentage of firms committed to a [virtual desktop] rollout doubled from 3 to 6%.”

— Joy Heath Rush, ILTA’s Desktop and Application Services Peer Group Steering Committee


ILTA’S 2011 TechNOLOgy SuRvey

In the growing litigation support and e-discovery market, we saw a slight de-emphasis on some of the products that have been at the top of the list for many years. There might also be a growing interest in hosted models for some of these capabilities, as keeping large databases on in-house disks generates management costs that firms may be rethinking.

There were also modest gains in the adoption of e-discovery

tools and services. With the growing e-discovery industry, every day seems to bring news of emerging technology, a spate of new vendors and additional challenges due to recent rulings.

Although almost half of respondents report no use of e-discovery processing technology, much of this activity is taking place in larger shops. In firms with more than 150 attorneys, 70% of respondents are using these tools, while below 150 attorneys, that number is just 30%. Survey results show an increasing and fairly dramatic trend over the past 3 years to centralize litigation support technology and services.

Yes, change is happening more quickly than ever. The challenge for today’s legal technologist is that, along with the pressures of running “lean” for the past three years, so many of the technical “complications” of the past decade seem to persist. If, as Mr. Kurzweil claims, change is coming at us at an exponential rate, we may look back on these recent challenges, such as consumerization or cloud security, as the good old days. Legal technology is a fast-paced, exciting and sometimes exasperating industry, and many of us find this vertical energizing. Although our market does share many challenges with the broader tech arena, legal has complexities and requirements that have resisted solutions long ago embraced by other verticals. We are frequently contending with multidimensional challenges, such as concerns about confidentiality, conflicts of interest, the billable hour, firm governance and quirks of the legal system, that make legal technology an especially demanding field in which to work.

A case in point is our survey’s “wrap-up” question, usually placed at the end of the survey. It asks the respondent to identify the top technology issues and annoyances at their firm. It is interesting to note that the top 8 biggest issues all seem to center around the dilemma of “keeping up”, project loads or management of data. For years, the leading response to this survey question has been “email management.” The tools to tackle this problem are already here, but this is not to say that it’s an easy fix. Mandating email filing is extremely unpopular, and many question the business logic. Any encroachment on an attorney’s time, even the seconds it takes to drag and drop a message (albeit multiplied by 200 “actionable” emails per day), fights with the need to maximize billable time.

One of the tools to tackle email management is the provision of a repository, specifically a matter-centric interface, into which emails can be moved. Firms offering such a platform are above 50% for the first time since we began asking that question.

“The historical leaders (Summation, Concordance, LiveNote, CaseMap/TimeMap, IPRO, Sanction and Trial Director), while still in the lead, appear to be going down in terms of percentage of firms using them. The tools where percentages increased (even though still relatively low overall) are the ‘newer generation’ tools like Relativity and Clearwell.”

— Joanne Lane, ILTA’s Litigation and Practice Support Peer Group VP

“These newer tools can be attractive due to their hosted implementation model, reducing law firm infrastructure cost and time when firms are being asked to do more with less.”

— Michelle Mahoney, ILTA’s Litigation and Practice Support Peer Group Steering Committee

“The continued and (somewhat) growing utilization of e-discovery processing and filtering tools is potentially indicative of a growing level of comfort with technology that is becoming more ‘user friendly’ to bring in-house.”

— Stephen Dooley, ILTA’s Litigation and Practice Support Peer Group Steering Committee

“Lawyers working “matter centrically” is not a new concept, and this method of organizing legal work goes back to the age of paper. What has changed for lawyers is the overwhelming volume and sources of information and client expectations around response time. The trend indicates that firms are responding to this shift by investing in tools that provide “on demand” access to matter information. In order to configure these tools appropriately, IT professionals will need to work closely with lawyers to understand what information matters most to them.”

— Pat Morris, ILTA’s Enterprise Content Management Peer Group VP

“With the increase of VM technology and data centers, firms are looking to maximize on their infrastructure and centralize technology tools that are database-driven.”

— Michelle Mahoney, ILTA’s Litigation and Practice Support Peer Group Steering Committee

“This trend is not a surprise, as standardization of practices has been a high priority for many litigation support departments in connection with an increased focus on defensibility. This can also lead to centralization of staff and infrastructure to improve consistency and control.”

— Joanne Lane, ILTA’s Litigation and Practice Support Peer Group VP


The requirements of a wide variety of practices, from IP to litigation to trusts and estates (in addition to the needs of administrative functions), result in a complex and varied desktop that defies standardization — a goal that is more easily attainable in other industries with a shorter vendor list. Yet we’ve also seen the emergence of many new nonlegal technologies — transformations that made management of a legal platform a bit less cumbersome, such as:

• “Disktodisk”or“disktocloud”backup: Tape backup is waning in popularity as a storage medium.

•Virtualization:A truly game-changing 57% of firms now say that their data center is “largely or completely virtualized.”

•Spamfiltering: In what appears to be a cyclical pattern, Postini continues to fall (down 12%over the last two surveys), while Mimecast has doubled its market share in 1 year (now at 18%).

•Large-filetransfer: Premises-based products like Biscom have been gaining in popularity as file-size and security concerns increased. Hosted products like SendNow and YouSendIt are gaining traction as confidence in cloud-based products is on the rise. (20% of respondents report using a hosted large-file transmission solution.)

•Webenvironments: SharePoint is increasingly being used for rapid development of Web environments. (Usage by firms is now approaching 50%.)

•ActiveSync: Although any access to the messaging environment must be done cautiously, the prospect of not having to manage a BES or Good server is appealing.

All of these developments have been a benefit to technologists in simplifying the management of our platforms and adding efficiency to our practice. But much of these gains in efficiency have been replaced by the complexity and integration challenges of emerging technologies. The new mobile devices are the most recent and obvious additions to our scope. They will

not be ignored and, unless we take the lead, they will become a burden instead of an opportunity.

Technologies that continue to expand their reach into the legal platform include:

•VoIPphonesystems: Over 60% of firms now report that their phone system is either VoIP or VoIP-enabled.

•Remoteaccess: 50% of firms offer some form of Citrix, and almost two-thirds offer Outlook Web Access.

•Businessanalytics/financialanalysis: 46% of firms now report that this capability is in place.

•Knowledgemanagement: Growing slowly, this is up 6% this year.

•Discoverytools: To meet the expanding requirements of EDD, firms are working to boost storage, provide virtual machines on demand and put in place mechanisms to move data quickly between locales.

•Appleproducts: Most notably, Apple products went from zero to 80% penetration in less than 2 years.

As you look through these pages, keep in mind that using the data in a survey, especially one as broad in scope as this, to define a technology roadmap has its hazards. The manner in which legal technologists use resources is guided to a great degree by firm culture. We can posit that technology improvement programs should be conducted in a particular order, such as 1) secure, 2) stabilize, 3) update and 4) enhance. Although it is understood that an enterprise project portfolio usually represents a mix of initiatives from the above list of “tracks,” the plan will be weighted to reflect the relative maturity and sophistication of the organizational infrastructure. How the bulk of resources are spent will be influenced by the perception of where the firm falls in this maturity/sophistication spectrum. But that mix will also depend on such drivers as the firm’s technology history, its appetite for risk, market forces, needs of the practice, and the desires of firm leadership, among other concerns. All of this, and more, can be said to define a firm’s “culture.” This aspect of decision-making gives a great deal of variability and latitude to IT governance and makes the act of interpreting the data we collect somewhat challenging. We

“While BlackBerry still has a dominant share of the market in legal, keep in mind that RIM is in the process of switching to a new operating system based on the QNX platform. This OS is currently utilized in the Playbook tablet, and applications are not compatible with the original BlackBerry OS. Like Microsoft’s switch from Windows Mobile to Windows Phone 7, it is a completely different operating system. Windows Phone from Microsoft is the one to watch in the next year, as enterprise-level hardware encryption will finally be available in the first half of 2012. This, combined with Nokia’s switch to the Windows Phone OS, will make for an interesting battle.”

— Dean Leung, ILTA’s Communications Technologies Peer Group VP

“While Apple has the majority of the market share for tablets, it would be a mistake to only tailor support for iOS-based devices. Consumerization of mobile devices and the wide variety of choice, combined with different ways people work, will always drive a need to support a diverse number of devices. Platform-agnostic access to firm data should be the goal as the applications and security/encryption which support this goal become available. Tablets are not replacing smartphones; however, under the right circumstances, they are a viable replacement for notebooks.”

— Dean Leung, ILTA’s Communications Technologies Peer Group VP


ILTA’S 2011 TechNOLOgy SuRvey

therefore encourage each reader to make their own determination as to the meaning in these charts, and use this information to inform decisions only to the degree they feel comfortable. This survey is designed, collected and arranged by your peers, rather than by consultants, and it is our hope that it adds clarity, provides useful data and, ultimately, makes your job easier.

As always, the willingness, even enthusiasm, of our ILTA peers for participating in this survey continues to defy expectations. In a business world grown increasingly competitive and self-interested, our members, in their eagerness to share, to assist and to contribute to the industry knowledge-base, have once again demonstrated why legal is the best and most rewarding place to be a technologist.

AckNOwLedgemeNTSWe gratefully acknowledge the time, talent and analytical skills of our author, Todd Corham. Todd, Chief Information Officer at Sedgwick LLP, has been a contributing author of our annual technology survey for many years. Prior to that, he authored ILTA’s annual email survey before it became integral to this publication. Bob Forwark, the former Director of Information Technology at Jones, Skelton & Hochuli, P.L.C., returned to the team for his second year. And the editor gratefully acknowledges the significant contributions of Clay Gibney, ILTA’s IT Director, as he continues his perennial work on the survey.

High praise and great appreciation are extended to the record number of member firms that participated in this year’s survey. With 524 “usable” responses, we had a vast panorama of data that provides the basis for this important report. Many thanks to our loyal ILTA members. If you didn’t participate this year, don’t miss announcements about the survey for 2012; we’ll be counting on your input! ILTA

ABoutILtA

Providingtechnologysolutionstolawfirmsandlawdepartmentsgetsmorecomplexeveryday.Connectingwithyourpeerstoexchangeideaswiththosewhohave“beenthere,donethat”hasneverbeenmorevaluable.

Foroverthreedecades,theInternationalLegaltechnologyAssociationhasledthewayinsharingknowledgeandexperienceforthosefacedwithchallengesintheirfirmsandlegaldepartments.ILtAmemberscomefromfirmsandlawdepartmentsofallsizesandallareasofpractice,allsharingacommonneedtohaveaccesstothelatestinformationaboutproductsandsupportservicesthatimpactthelegalprofession.

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NeTwORk OpeRATINg SySTem / OpeRATINg SySTem / SeRveRS

90%

74%

31%

84%

94%

98%

18%

18%

20%

16%

22%

36%

4%

7%

8%

3%

2%

1%

2%

2%

3%

Windows 2008 Server

Windows 2003 Server

Linux

Windows 2000 Server

Novell NetWare

Other

Unix

WHAT NETWORK OPERATING SYSTEMS DOES YOUR FIRM USE? (Checkall that apply)

201120102009

IF YOUR FIRM UTILIzES LINUX, WHAT IS THE PRIMARY DISTRO THAT YOU USE? (Check one)

201120102009

Percentages based on number of firms using such technology,

not total number of firms.

Red Hat

Ubuntu

SUSE

CentOS

Fedora

Other

Debian

42%

35%

37%

27%

18%

20%

12%

21%

20%

9%

6%

5%

9%

2%

16%

9%

2%

6%

6%

Windows 2008 Server

Windows 2003 Server

Other

Novell NetWare 6.x

Windows 2000 Server

WHAT IS YOUR FIRM’S PRIMARY FILE SERVER OPERATING SYSTEM? (Check one)

201120102009

56%

28%

6%

39%

65%

87%

3%

1%

2%

2%

1%

2%

1%

4%

4%

WHAT IS YOUR FIRM’S PRIMARY DESKTOP OPERATING SYSTEM? (Check one)

201120102009

Windows XP

Windows 7 (32-bit)

Windows 7 (64-bit)

Windows Vista (32-bit)

Other

Windows 2000

65%

90%

96%

20%

4%

11%

2%

2%

1%

1%

1%

1%

1%

HP/Compaq

Dell

IBM

Other

WHAT PRIMARY BRAND OF SERVER (FILESERVER/APPLICATION SERVER) WAS THE LAST MAJOR PURCHASE YOU MADE FOR YOUR FIRM? (Check one)

201120102009

51%

56%

61%

40%

37%

35%

5%

5%

4%

4%

1%

3%

2%

HOW OFTEN DO YOU CYCLE/REPLACE YOUR DESKTOP PCS? (Check one)

201120102009

Every 3 years

Every 4 years

Every 5 years

Every 6 years or more

As needed/Varies

Other

22%

26%

30%

29%

30%

33%

16%

15%

17%

5%

27%

24%

14%

1%

2%

4%

5%

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WHAT IS YOUR PRIMARY METHOD FOR DELIVERING THE WORKSPACE TO THE DESK?

Locally installed and managed

Thin-client software

Other

Terminal-based thin client

Desktop virtualization

88%

90%

7%

7%

2%

1%

1%

2%

1%

1%

IS YOUR FIRM CURRENTLY USING ANY BLADE SERVERS? (Check one)

20112010

No

Yes

75%

75%

25%

25%

IS YOUR FIRM CURRENTLY MAKING USE OF VIRTUAL SERVER TECHNOLOGY? IF SO, CHOOSE THE CHOICE BELOW THAT MOST ACCURATELY DESCRIBES YOUR ENVIRONMENT:

201120102009

No virtualization in our environment

Test environment/Lab only

Disaster recovery site only

Noncritical servers

Some mission-critical servers

Infrastructure servers

Data center is largely or completely virtualized

9%

17%

23%

2%

3%

7%

1%

2%

2%

7%

16%

20%

19%

6%

4%

5%

57%

44%

28%

Other2%

1%

2%

10%

13%

IF YOUR FIRM DOES USE VIRTUAL SERVER TECHNOLOGY, PLEASE IDENTIFY THE SOFTWARE BEING USED:

201120102009

VMware ESX

VMware vSphere

VMware ESXi

Microsoft Hyper-V

VMware Server/GSX

Citrix XenServer

Other

22%

41%

77%

38%

33%

22%

11%

11%

3%

2%

17%

4%

3%

8%

1%

1%

2%

No virtual servers1%

1%

9%

16%



20112010

DO YOU CURRENTLY USE ANY THIN CLIENT OR VIRTUAL DESKTOP INFRASTRUCTURE TECHNOLOGY WITHIN THE FIRM?

No

Citrix-published apps

Citrix XenApp

Microsoft Terminal Server

Citrix XenDesktop

VMware View

Hardware-based thin client

53%

57%

18%

20%

21%

17%

11%

11%

7%

7%

5%

3%

2%

Microsoft App-V

12%

20112010

4%

2%

Other

VMware ThinApp

2%

1%

3%

1%

SeRveRS / vIRTuALIzATION


vIRTuALIzATION / SAN

WHAT PERCENTAGE OF EACH DESKTOP DELIVERY OPTION IS BEING USED INTERNALLY?

2011

76% or more

51% - 75%

26% - 50%

25% or less

88%

5%

2%

5%

Locally Installed and Managed/Traditional

76% or more

51% - 75%

26% - 50%

25% or less

0%

9%

1%

4%

65%

21%

Desktop Virtualization

76% or more

51% - 75%

26% - 50%

25% or less

0%

10%

2%

7%

71%

9%

Thin-Client Software

76% or more

51% - 75%

26% - 50%

25% or less

0%

8%

5%

3%

30%

55%

Terminal-Based Thin Client

76% or more

51% - 75%

26% - 50%

25% or less

0%

21%

4%

8%

17%

50%

Other

WHICH STATEMENT BEST REPRESENTS YOUR FIRM’S POSITION ON VIRTUAL DESKTOP INFRASTRUCTURE? (Check one)

Not yet working with technology

Researching or testing

A number of users in pilot with VDI

Committed and in rollout for internal and

remote access

Committed and in rollout for remote access

Other

Committed and in rollout for internal

access

45%

55%

39%

34%

3%

3%

6%

3%

3%

3%

1%

1%

3%

20112010

DOES YOUR FIRM USE SAN (STORAGE AREA NETWORK) SOLUTIONS FOR VERY HIGH CAPACITY DISK STORAGE, AND IF SO, WHAT PRIMARY BRAND? (Check one)

201120102009

We don’t use SAN

EMC

EqualLogic

HP

NetApp

Dell

Compellent

17%

22%

31%

21%

18%

21%

13%

12%

10%

11%

15%

11%

10%

7%

7%

5%

5%

5%

3%

Other5%

4%

4%

11%

11%

LeftHand

Hitachi

IBM

3%

4%

2%

2%

2%

2%

2%

1%

1%


pcs / LApTOpS / dISpLAy

Dell

HP

Lenovo

Other

WHAT PRIMARY BRAND OF DESKTOP PC WAS THE LAST MAJOR PURCHASE FOR YOUR FIRM? (Check one)

201120102009

56%

57%

59%

32%

34%

30%

9%

6%

7%

4%

3%

4%

Dell

Lenovo

HP/Compaq

Toshiba

Other

WHAT PRIMARY BRAND OF NOTEBOOK/LAPTOP COMPUTER WAS THE LAST MAJOR PURCHASE FOR YOUR FIRM? (Check one)

201120102009

46%

51%

54%

28%

23%

22%

21%

21%

19%

2%

2%

2%

2%

2%

3%

HOW OFTEN DO YOU CYCLE/REPLACE YOUR NOTEBOOK/LAPTOP COMPUTERS? (Check one)

201120102009

Every 2 years

Every 3 years

Every 4 years

Every 5 years

As needed/Varies

Other

4%

3%

4%

40%

39%

45%

16%

20%

17%

5%

35%

34%

28%

1%

4%

5%

WHAT PRIMARY TYPE OF DISPLAY FOR DESKTOP PCS WAS THE LAST MAJOR PURCHASE FOR YOUR FIRM? (Check one)

17” - 19” LCD flat screen



24”(or larger) LCD flat screen

Other

42%

18%

31%

8%

1%

Average

Median

WHAT PERCENTAGE OF USERS (IF ANY) IN YOUR FIRM USE A DUAL MONITOR OR SPECIAL WIDE-SCREEN SETUP?

201120102009

26%

15%

12%

15%

5%

5%

Average

Median

LARGE MONITOR (22” OR MORE)

201120102009

15%

17%

10%

2%

5%

1%

TO WHOM DO YOU PROVIDE LARGE OR DUAL MONITORS? (Check all that apply)

201120102009

Attorneys

Paralegals

Staff

None/NA

80%

78%

67%

62%

56%

46%

56%

54%

48%

10%

12%

19%

2011


APPROXIMATELY WHAT PERCENTAGE OF ATTORNEYS (IF ANY) IN YOUR FIRM USE NOTEBOOK/LAPTOPS IN PLACE OF DESKTOPS?

201120102009

10% or less

11% - 25%

26% - 50%

51% - 75%

76% - 90%

Over 90%

43%

45%

40%

12%

11%

16%

14%

16%

15%

8%

9%

10%

6%

12%

12%

6%

9%

LApTOpS / vIdeO / gReeN INITIATIve / pRINTINg

14%

Average

Median 201120102009

36%

35%

33%

20%

20%

20%

DOES YOUR FIRM HAVE VIDEOCONFERENCING EQUIPMENT? IF YES, PLEASE INDICATE WHAT CONNECTION TYPES YOU SUPPORT (WITHOUT HAVING TO USE A THIRD-PARTY BRIDGING SERVICE): (Check all that apply)

201120102009

No/NA

IP (Internet)

ISDN

PRI

Other

43%

46%

48%

52%

47%

44%

25%

28%

30%

8%

1%

1%

1%

7%

11%

WHAT PREDOMINANT APPLICATIONS OR SERVICES ARE USED FOR DESKTOP VIDEOCONFERENCING?

None/NA

Skype

Cisco

Microsoft Live Meeting

TANDBERG

46%

39%

8%

5%

Polycom PVX

Microsoft Lync

Microsoft Communicator

Other

Google Video

4%

4%

4%

4%

OoVoo

FaceTime

LifeSize

Polycom CMA

2%

2%

2%

5%

2%

2%

2011

DOES YOUR FIRM HAVE A GREEN INITIATIVE OR PROGRAM (E.G., A POLICY OR PROGRAM TO ENCOURAGE ENERGY CONSERVATION)? (Check one)

201120102009

Yes

No/Not currently

Currently being developed

46%

48%

42%

38%

37%

35%

16%

15%

23%

INDICATE YOUR PRIMARY LASER PRINTER BRAND:

HP

Other

Xerox

Lexmark

Ricoh/Savin

88%

3%

3%

2%

Canon

No primary brand/NA

1%

1%

2%

2011


INDICATE YOUR PRIMARY PHOTOCOPIER BRAND:

Canon

Ricoh/Savin

Xerox

Sharp

Other

38%

24%

20%

5%

Konica

Toshiba

Kyocera

No primary brand/NA

4%

2%

2%

1%

4%

2011

phOTOcOpIeR / ScANNeR / wORd pROceSSINg / dOcumeNTS

DOES YOUR FIRM USE ANY SCANNER WORKFLOW SOFTWARE TO AUTOMATE OR FACILITATE DOCUMENT SCANNING PROCESSES FROM YOUR COPIER? (Check one)

eCopy

No/NA

Omtool AccuRoute

Other

Custom/Developed in-house

KwikTag

Xerox SMARTsend

29%

30%

29%

29%

20%

19%

9%

5%

6%

3%

2%

8%

20112010

DocsCorp

EFI DocSend

2%

3%

1%

3%

3%

WHAT IS YOUR FIRM’S PRIMARY WORD PROCESSING SOFTWARE? (Check one)

201120102009

Word 2003

Word 2007

Word 2010

Word XP (2002)

WordPerfect

Word 2000

45%

63%

69%

32%

22%

11%

13%

6%

3%

3%

4%

1%

3%

10%

15%

1%

YOU INDICATED WORD 2007 OR WORD 2010 AS YOUR FIRM’S PRIMARY WORD PROCESSING SOFTWARE. ON WHICH FILE FORMAT HAS YOUR FIRM STANDARDIzED (BINARY OR XML)? (Check one)

XML

Binary

62%

51%

38%

48%

20112010

WHAT IS THE PRIMARY MACRO AND TEMPLATE PACKAGE THAT YOUR FIRM USES? (Check one)

201120102009


None/NA

Legal MacPac

Payne Consulting

iCreate

Litéra (formerly Softwise)

Other

29%

31%

32%

23%

19%

18%

11%

10%

13%

9%

8%

8%

7%

7%

10%

10%

5%

5%

6%

BEC LegalBar2%

3%

3%

8%

7%

Crowther Consulting

Infoware

2%

3%

2%

2%

2%

2%


WHAT SOFTWARE DO YOU USE FOR DOCUMENT COMPARISON (I.E., REDLINING)? (Check all that apply)

201120102009

Workshare DeltaView/Pro

Built-in feature of my word processor

DocsCorp compareDocs

Litéra Change-Pro

None/NA

Esquire iRedline

Other

54%

48%

66%

30%

31%

28%

11%

12%

6%

6%

6%

6%

4%

5%

6%

6%

2%

6%

1%

CompareRite1%

3%

1%

4%

2%

dOcumeNTS / dmS

WHAT SOFTWARE DOES YOUR FIRM USE FOR METADATA CHECKING/REMOVAL? (Check all that apply)

201120102009

Payne Metadata Assistant

Workshare

iScrub (Esquire Innovations)

None/NA

Microsoft data tool (rhdtool)

Other

Litéra

29%

33%

29%

28%

24%

32%

14%

16%

15%

12%

6%

5%

4%

5%

3%

4%

4%

1%

Manual procedures/In-House macros

3%

4%

4%

12%

10%

BEC Metadata Scrubber

Softwise Out-of-Sight

2%

2%

2%

1%

2%

3%

KKL (ezClean) 1%

1%

IDENTIFY YOUR FIRM’S DOCUMENT ASSEMBLY SOFTWARE: (Check one)

None/NA

HotDocs


Other

ProLaw

49%

27%

10%

8%

DealBuilder

IPDAS

GhostFill

ProDoc

Microsystems D3

3%

2%

2%

2%

ContractExpress

WinDraft 1%

5%

1%

1%

2011

IDENTIFY YOUR FIRM’S DOCUMENT MANAGEMENT SYSTEM: (Check one)

201120102009

Interwoven/Autonomy

OpenText

Worldox

None/NA

Other

NetDocuments

ProLaw

45%

48%

47%

23%

22%

26%

11%

12%

10%

7%

4%

4%

6%

4%

3%

4%

4%

4%

2%

6%

6%

DO YOUR ATTORNEYS HAVE AN OPTION OF WORKING IN A “MATTER-CENTRIC” INTERFACE (E.G., PORTAL)? (Check one)

201120102009

Yes

No

We are working on this

Other

51%

44%

38%

32%

38%

41%

17%

17%

20%

1%

1%


eThIcAL wALLS / cONTAcTS / dIgITAL dIcTATION

WHAT SOFTWARE DOES YOUR FIRM USE FOR MANAGING ETHICAL WALLS? (Check all that apply)

None

Custom-Built

Wall Builder

Other

WincWall

iMPrivate

Compliguard Protect

57%

60%

15%

18%

10%

7%

10%

3%

2%

2%

4%

6%

20112010

The Wall

Security Guard

1%

2%

1%

2%

1%

1%

WHAT SOFTWARE DOES YOUR FIRM USE FOR CONTACT MANAGEMENT/MARKETING? (Check all that apply)

201120102009

Microsoft Outlook

InterAction

None/NA


ContactEase

Other

Microsoft Access database

33%

39%

38%

27%

26%

25%

12%

12%

11%

7%

7%

6%

6%

6%

4%

13%

6%

5%

8%

ContactNet5%

4%

5%

8%

7%

ProLaw

Elite Apex

Hubbard One Contact Manager

5%

6%

6%

4%

4%

7%

2%

2%

1%

IntelliPad2%

2%

1%

Time Matters

GroupWise

Lotus Notes

2%

2%

2%

1%

2%

2%

1%

1%

1%

WHAT DIGITAL DICTATION SOLUTION DOES YOUR FIRM HAVE IN PLACE? (Check one)

Olympus

Tape-based recorders

None/Do not dictate

Philips

BigHand

Winscribe

Digital Dictation

24%

23%

12%

19%

20%

18%

11%

12%

9%

6%

7%

11%

20112010

Other

Verdatum

4%

4%

3%

7%

6%

2%

WHAT VOICE TO TEXT TECHNOLOGY DOES YOUR FIRM USE? (Check all that apply)

Do not use

Nuance Dragon

Dragon Dictation (via smartphone)

Other

Avaya/SpinVox

57%

35%

10%

2%

Google Voice

Microsoft Office

Cisco/Nuance (via smartphone)

1%

1%

1%

1%

2011


INTeRNeT / FAx / RecORdS mgmT.

ON WHICH INTERNET BROWSER IS YOUR FIRM CURRENTLY STANDARDIzED? (Check the option that best matches your firm)

Internet Explorer 8

Internet Explorer 7

Internet Explorer 9

Firefox

Internet Explorer 6

72%

50%

18%

42%

5%

2%

1%

4%

3%

20112010

WHAT SOFTWARE OR HOSTED SOLUTION DOES YOUR FIRM USE FOR DESKTOP FAXING? (Check all that apply)

None/NA

RightFax

Other

Omtool Genifax

eFax

36%

24%

13%

12%

GFI

Castelle FaxPress

WPA Fax

Nortel CallPilot

MyFax

3%

3%

1%

1%

Concord Fax

8%

1%

1%

2011

DO YOU PROVIDE INBOUND NETWORK FAXING?

Yes, routing done automatically

Yes, but routing is handled manually

No

40%

37%

23%

2011

WHAT SOFTWARE DOES YOUR FIRM PRINCIPALLY USE FOR RECORDS MANAGEMENT OF PHYSICAL FILES? (Check one)

201120102009

Elite

None/NA

LegalKEY


Other

We manually track on paper

Microsoft Access

14%

15%

16%

14%

15%

13%

12%

11%

10%

11%

10%

6%

11%

6%

9%

10%

6%

6%

7%

ADERANT/CMS.Net6%

5%

6%

11%

9%

CA Expert RM (FileSurf)

iManage/Interwoven RecordsManager

ProLaw

6%

5%

6%

5%

6%

3%

5%

5%

3%

Accutrac3%

3%

6%

Smeadlink

Rippe & Kingston

1%

1%

1%

1%

1%

1%

IF YOU USE RECORDS MANAGEMENT SOFTWARE FOR PHYSICAL FILES, IDENTIFY THE PRIMARY SCOPE OF THAT RECORDS MANAGEMENT SOFTWARE? (Check one)

201120102009

Containers only

Content items

Other

52%

56%

55%

46%

43%

41%

2%

1%

4%




RecORdS mgmT. / wORkFLOw / TIme ANd bILLINg

DOES YOUR FIRM MAKE USE OF ANY TECHNOLOGY TO AUTOMATE THE TRACKING OF PHYSICAL FILES? (Check all that apply)

No/NA

Barcodes

RFID tags

55%

43%

2%

2011

Other 2%

WHICH (IF ANY) OF THE FOLLOWING DO YOU HAVE IN PLACE? (Check all that apply)

201120102009

Email management policy

Electronic records retention policy

Litigation “hold” mechanism

None

Formal internal e-discovery procedures

56%

50%

54%

43%

41%

33%

38%

30%

33%

28%

26%

23%

23%

30%

31%

IDENTIFY YOUR FIRM’S TIME AND BILLING (ACCOUNTING) SYSTEM: (Check one)

201120102009

Elite Enterprise

ADERANT/CMS.Net

Juris

Other

ProLaw

Rippe & Kingston

Omega Legal

38%

40%

41%

19%

19%

19%

8%

6%

6%

8%

6%

6%

5%

5%

5%

5%

5%

4%

4%

Rainmaker (formerly Computrac)

4%

4%

3%

5%

10%

STI TABS

Elite E3

TMC

2%

3%

3%

1%

1%

1%

1%

1%

1%

PerfectLaw 1%

1%

DOES YOUR FIRM USE A SYSTEM TO HELP AUTOMATE BUSINESS WORKFLOW PROCESSES, SUCH AS NEW BUSINESS INTAKE, NEW HIRE PROCESS, OR TIME CAPTURE? (Check all that apply)

201120102009

No/NA


Metastorm

Other

Microsoft SharePoint

IntApp

Element55 (Legal55)

60%

63%

61%

15%

6%

7%

12%

9%

9%

9%

7%

6%

8%

4%

4%

8%

3%

3%

3%

Thomson Elite (Process Manager)

1%

1%

3%

11%

16%

WHAT PRIMARY SOFTWARE DOES YOUR FIRM USE FOR COST RECOVERY MANAGEMENT (I.E., PHOTOCOPY/LONG DISTANCE)?(Check one)

201120102009

Equitrac

Control Systems (Copitrak, Phonetrak,

Lasertrak, Veritrak)

nQueue/Billback

We no longer bill clients for these types of

expenses

We track manually

Other

Infortext

37%

40%

39%

30%

26%

30%

15%

16%

15%

10%

5%

7%

5%

3%

3%

3%

1%

1%

1%

7%

7%


INDICATE WHICH EXPENSES ARE FREQUENTLY OR ROUTINELY CHARGED TO CLIENTS: (Check all that apply)

201120102009

Courier/Delivery

Postage

Long-distance charges

Faxes

CDs/DVDs

Photocopiers used as printers

Laser printer printing

74%

62%

79%

63%

64%

65%

55%

56%

61%

48%

39%

38%

39%

38%

36%

34%

32%

Scanning25%

24%

27%

56%

62%

Costs are incorporated into our billing rates

We add a flat fee to our bills to cover this

8%

9%

6%

5%

5%

5%

cOST RecOveRy / dOckeTINg

WHAT SOFTWARE DOES YOUR FIRM USE FOR DOCKETING (RULE-BASED CALENDARING)?(Check all that apply)

Microsoft Outlook

CompuLaw

None/NA

ProLaw

CPI

Other

Elite Case Management

22%

19%

19%

20%

18%

17%

10%

9%

10%

9%

9%

7%

8%


11%

20112010

7%

6%

PATTSY

ADERANT

5%

5%

4%

4%

BEC Docket Administrator

MA3000

Law Bulletin DM2000

Time Matters

4%

3%

2%

2%

2%

2%

4%

IPMaster

5%

2%

2%

GroupWise

CourtAlert

1%

2%

1%

1%

Other2%

4%

3%

IF YOUR FIRM FREQUENTLY OR ROUTINELY BILLS OR CHARGES CLIENTS FOR LASER PRINTED OR COPIER PRINTED DOCUMENTS, WHAT PRODUCT DO YOU USE TO MANAGE THIS? (Check one)

201120102009

Control Systems Lasertrak

Equitrac

Billback Systems iBillback

None, we manually do this

nQueue

Other


45%

36%

39%

30%

35%

30%

13%

12%

12%

5%

3%

8%

7%

3%

3%

3%

1%

3%

2%

3%

7%




cONFLIcTS / buSINeSS INTeL. / Ip

WHAT SOFTWARE DOES YOUR FIRM PRINCIPALLY USE FOR CONFLICT-OF-INTEREST MANAGEMENT? (Check one)

Elite

ADERANT

LegalKEY


Other

ProLaw

Juris

28%

30%

12%

12%

10%

9%

9%

7%

7%

6%

6%

5%

4%

Omega Legal

8%

20112010

4%

4%

Rainmaker

None, we manually track

3%

2%

3%

4%

Rippe & Kingston

None, we do not track

STI

CA/MDY Conflicts

3%

3%

2%

2%

2%

2%

2%

Time Matters

4%

1%

1%

DOES YOUR FIRM USE BUSINESS INTELLIGENCE/FINANCIAL ANALYSIS SOFTWARE? IF SO, WHICH SYSTEMS DO YOU USE? (Check all that apply)

201120102009

None/NA

Redwood Analytics (LexisNexis)


ADERANT Expert

Other

Elite Business Intelligence

Data Fusion

54%

57%

58%

13%

14%

15%

10%

7%

7%

9%

7%

5%

4%

6%

5%

5%

4%

4%

5%

BusinessObjects (SAP)3%

2%

2%

9%

7%

Satori

Microsoft PerformancePoint

2%

1%

1%

1%

1%

1%

WHAT SOFTWARE DO YOU USE FOR IP/TRADEMARK MANAGEMENT? (Check all that apply)

Not applicable to our law practice

CPI

None, we do this type of work but don’t have this software

PATTSY

Other

37%

18%

16%

9%

IPMaster


CPA Inprotech

ProLaw

WebTMS

5%

4%

3%

2%

IPDAS

FoundationIP

Patricia (Patrix)

WorldMark/WorldSuite

2%

1%

1%

6%

2%

2%

2011

DOES YOUR FIRM’S LITIGATION SUPPORT DEPARTMENT USE A PROJECT MANAGEMENT TOOL? (Check all that apply)

None/NA

Other

iFramework

Caselawg

Exterro

92%

69%

16%

11%

SharePoint 1%

4%

2011


INDICATE WHAT TOOLS YOU ARE USING FOR LITIGATION SUPPORT AND/OR TRIAL PREPARATION: (Check all that apply)

201120102009

CT Summation (data summation)

LexisNexis CaseMap

LexisNexis TimeMap

Concordance

TrialDirector

IPRO

LexisNexis TextMap

49%

59%

62%

44%

41%

47%

40%

36%

43%

28%

26%

41%

40%

22%

24%

27%

21%

17%

18%

Sanction II21%

23%

25%

31%

34%

LexisNexis NoteMap

LiveNote

20%

16%

20%

18%

27%

33%

Microsoft Access

None/NA

Relativity

Clearwell

Kroll

iCONECT

dtSearch

13%

15%

18%

12%

10%

9%

11%

6%

2%

11%

9%

7%

7%

7%

5%

9%

7%

8%

7%

Other5%

6%

7%

8%

6%

Ringtail


5%

7%

5%

4%

3%

5%

CaseLogistix4%

5%

3%

Introspect2%

2%

4%

DB/TextWorks

RealLegal’s Realtime

2%

3%

5%

4%

5%

LITIgATION SuppORT / e-dIScOveRy

IN THE LAST 12 MONTHS, PLEASE INDICATE IF YOUR FIRM HAS USED ANY OF THE FOLLOWING E-DISCOVERY TOOLS AND/OR VENDORS:(Check all that apply)

201120102009

None/NA

LexisNexis LAW

IPRO eScan-IT

Clearwell Systems

IPRO Premium

Other

Guidance Software

48%

45%

54%

21%

21%

17%

19%

15%

19%

19%

8%

10%

9%

7%

4%

7%

5%

5%

7%

z-Print4%

5%

7%

13%

11%

eDiscovery Tools

discover-e

Discovery Cracker

3%

4%

3%

2%

2%

4%

2%

4%

3%

eMag Solutions

The Cricket Box

1%

2%

2%

1%

2%

2%

WHAT, FROM THE FOLLOWING LIST, IS CENTRALIzED? (Check all that apply)

Database

Case management tools

Images

Processing environment

E-discovery project management tools

66%

31%

30%

27%

Transcript software

Other litigation toolsets

13%

6%

22%

2011

Percentages based on number of firms using such technology, not total

number of firms.

LexisNexis LAW 19%


LITIgATION SuppORT / kNOwLedge mgmT.

IF YOU HAVE MORE THAN ONE OFFICE, IS YOUR LITIGATION SUPPORT TECHNOLOGY CENTRALIzED OR DECENTRALIzED?

Centralized75%

51%

46%

201120102009

IF YOUR FIRM PERFORMED ANY LITIGATION HOLDS FOR INTERNAL DOCUMENTS, WHAT TYPE OF SOFTWARE (IF ANY) WAS USED TO MANAGE THIS?

No software was used to manage it

We used our DMS

Other

SharePoint Server

N/A, we did not perform any litigation holds for

internal documents

54%

40%

32%

4%

1%

65%

1%

20112010

2%

WHAT IS YOUR CONFERENCE ROOM SCHEDULING TOOL? (Check one)

Microsoft Outlook (built-in functionality)

None/NA

Other

Meeting Room Manager (NetSimplicity)

RoomTracker (Baarns Consulting Group)

35%

28%

16%

16%

4%

2011

OTHER THAN STANDARD DATA ORGANIzATIONAL TOOLS LIKE DOCUMENT MANAGEMENT, CRM OR EMAIL MANAGEMENT/ARCHIVING SYSTEMS, WHAT KNOWLEDGE MANAGEMENT INITIATIVES HAVE YOU UNDERTAKEN? (Check all that apply)

None

We built a KM system

We purchased a KM system

73%

17%

13%

11%

20112010

8%

79%

WHAT COMMERCIAL KM SYSTEM DID YOUR FIRM IMPLEMENT (OR ARE YOU PURCHASING)? (Check one)

West km

Recommind

Lexis Search Advantage

XMLAW for SharePoint

Handshake for SharePoint

Lexis Total Search

RealPractice

55%

49%

17%

15%

15%

13%

13%

8%

18%

8%

15%

13%

20112010

Other

Hubbard One Experience Manager

6%

10%

6%

8%

5%

3%

Percentages based on number of firms who indicated use of a

KM system.

HAS YOUR FIRM IMPLEMENTED A FEDERATED OR ENTERPRISE SEARCH PLATFORM? IF SO, WHICH ONE?

No

Autonomy

Recommind

Other

SharePoint 2007

Google Search

FAST

78%

83%

7%

5%

3%

2%

3%

2%

5%

1%

1%

2%

20112010

1%

1%


WHAT SOFTWARE DOES YOUR FIRM USE FOR HUMAN RESOURCES? (Check all that apply)

201120102009

ADP

Other

None

Ceridian

Paychex

UtiliPro

Don’t know

31%

32%

34%

13%

13%

13%

12%

9%

12%

10%

9%

8%

8%

5%

5%

4%

5%

5%

3%


4%

5%

6%

11%

13%

We now outsource some of our HR system

PeopleSoft

We now outsource our entire HR system

4%

6%

3%

4%

3%

2%

3%

4%

4%

Sage Abra

Quickbooks Pro

3%

5%

5%

2%

1%

eNTeRpRISe SeARch / hR / emAIL

HRadvantage

Millenium

1%

2%

3%

1%

2%

1%

WHAT DATA STORES ARE YOU TARGETING IN YOUR ENTERPRISE SEARCH INITIATIVE?(Check all that apply)

Docs in a document management system

SharePoint repositories

Email in the DM or records system

CRM

Docs on a shared or network drive

Data in the accounting system

Internal databases

88%

90%

47%

45%

54%

36%

36%

40%

36%

40%

34%

41%

Email in Outlook/Exchange

26%

20112010

30%

32%

Records management files/databases

Web

26%

24%

14%

16%

Human resources databases

External commercial databases

External open databases

Other

14%

12%

11%

9%

11%

5%

13%

11%



WHAT IS YOUR PRIMARY EMAIL PLATFORM AND VERSION?

201120102009

Microsoft Exchange 2007



Novell GroupWise

Lotus Notes

38%

38%

27%

32%

53%

66%

25%

4%

2%

2%

2%

3%

3%

2%

DO YOU SET A LIMIT ON MAILBOX SIzE?

201120102009

No

Yes

70%

75%

70%

30%

25%

30%


emAIL

WHAT IS YOUR TYPICAL MAILBOX SIzE LIMIT (IN MB)?

201120102009

14MB or less

15MB to 99MB

100MB to 499MB

500MB to 999MB

1,000MB to 1,999MB

2,000MB or more

Median

4%

2%

1%

3%

3%

2%

19%

21%

27%

21%

24%

27%

26%

29%

19%

19%

1,000

800

600

28%

25%

Values reported in MB

DO YOU ROUTINELY OVERWRITE YOUR BACKUP TAPES (PREVENTING A LONG TERM EMAIL RECORD?

Yes

No

NA

56%

16%

16%

27%

20112010

16%

68%

DO YOU RESTRICT MAILBOX SIzE BY JOB FUNCTION (I.E., ATTORNEY, SECRETARY, IT)?

No

Yes

83%

17%

18%

20112010

82%

DOES YOUR FIRM LIMIT THE SIzE OF INCOMING EMAIL?

201120102009

Yes74%

67%

64%

WHAT IS THE SIzE LIMIT OF INCOMING EMAIL (IN MB)?

201120102009

10MB or less

11MB to 24MB

25MB to 49MB

50MB to 74MB

75MB or more

Median

8%

8%

10%

17%

23%

25%

30%

25%

20%

20%

20%

19%

17%

40

30

30

29%

28%


DOES YOUR FIRM LIMIT THE SIzE OF OUTGOING EMAIL?

201120102009

Yes

No

64%

56%

53%

36%

44%

47%

WHAT IS THE SIzE LIMIT OF OUTGOING EMAIL (IN MB)?

201120102009

10MB or less

11MB to 24MB

25MB to 49MB

50MB to 74MB

75MB or more

Median

8%

9%

10%

19%

24%

25%

29%

24%

22%

23%

20%

19%

15%

35

30

30

25%

27%



DOES YOUR FIRM HAVE A STATED EMAIL “MOVE IT OR LOSE IT” DESTRUCTION POLICY FOR EMAIL LEFT IN THE INBOX?

No

Yes

79%

21%

2011

emAIL

WHICH PRODUCT DOES YOUR initial VIRUS SCAN OF INBOUND EMAIL?

201120102009

Postini

Mimecast

Other

Barracuda

MX Logic

Microsoft Forefront

McAfee VirusScan

35%

42%

47%

16%

10%

4%

8%

9%

19%

4%

4%

3%

3%

4%

4%

3%

4%

3%

2%

Symantec MessageLabs3%

4%

4%

4%

3%

Trend Micro ScanMail

Microsoft Exchange hosted services

We use firewall virus detection

3%

4%

4%

3%

3%

5%

2%

2%

2%

Symantec Mail Security

MailMarshal

2%

3%

3%

2%

3%

Tumbleweed

Cisco IronPort

1%

2%

3%

1%

2%

2%

DO YOU HAVE A SECOND VIRUS SCANNING SYSTEM FOR INBOUND EMAIL?

201120102009

Yes68%

63%

75%

WHICH PRODUCT DOES YOUR second VIRUS SCAN OF INBOUND EMAIL?

201120102009



Microsoft Forefront

Other

McAfee VirusScan

We use firewall virus detection

Sophos MailMonitor

22%

23%

25%

16%

17%

19%

13%

10%

7%

12%

11%

8%

8%

6%

4%

4%

5%

3%

3%

Tumbleweed4%

5%

4%

12%

12%

MailMarshal

CA AntiVirus

Barracuda

3%

3%

3%

1%

4%

4%

1%

2%

2%

Postini

McAfee (Webshield/Groupshield)

1%

3%

2%

7%

6%

Percentages based on number of firms using such technology, not

total number of firms.

DID YOUR ORGANIzATION SUFFER ANY NETWORK OR APPLICATION DOWNTIME IN THE LAST 12 MONTHS AS A RESULT OF A COMPUTER VIRUS OR “MALWARE”?

201120102009

Yes14%

10%

14%

DO YOU FILTER INCOMING EMAIL BASED ON WORD CONTENT (LEXICAL SCANNING, E.G., OFFENSIVE LANGUAGE)?

201120102009

Yes49%

48%

55%


emAIL

WHAT BRAND IS YOUR PRIMARY DESKTOP COMPUTER ANTIVIRUS SOFTWARE?

201120102009

Symantec

Trend

McAfee

Sophos

Microsoft Forefront

ESET

Other

40%

42%

45%

17%

18%

18%

11%

16%

19%

7%

6%

5%

3%

1%

4%

6%

5%

Kaspersky3%

4%

4%

CA AntiVirus

VIPRE (Sunbelt)

3%

5%

7%

2%

2%

2%

DO YOU FILTER outgoing EMAIL FOR INAPPROPRIATE CONTENT, VIRUSES, SPAM, ETC.?

201120102009

Yes49%

43%

38%

WHICH SPAM DETECTION SYSTEM DO YOU USE?(Check all that apply)

201120102009

Postini

Mimecast

Other

Barracuda

MX Logic

Microsoft Forefront

Symantec MessageLabs

37%

44%

49%

18%

9%

4%

17%

12%

19%

5%

5%

4%

3%

5%

4%

3%

4%

3%

4%

Tumbleweed DAS4%

4%

6%

6%

4%



MailMarshal

4%

4%

3%

3%

3%

4%

3%

5%

6%

WebSense

Cisco IronPort

3%

3%

2%

2%

1%

2%

DOES YOUR FIRM HAVE REDUNDANT EMAIL SERVERS, OR SERVER CLUSTERS, OR DO YOU USE AN EMAIL CONTINUITY SERVICE?(Check all that apply)

201120102009

No/None

We use an email continuity service

We have one or more email server clusters

We have redundant email servers

Other

34%

38%

44%

32%

30%

24%

29%

26%

20%

2%

4%

3%

17%

14%

25%

COMPARED TO 12 MONTHS AGO, DOES YOUR FIRM SPEND MORE OR LESS TIME MANAGING EMAIL-RELATED ISSUES LIKE SPAM, VIRUSES, ARCHIVING, BLOCKING, ETC.?

201120102009

Significantly less

Less

About the same

More

Significantly more

6%

4%

7%

23%

15%

17%

61%

64%

8%

1%

2%

3%

15%

15%

58%


DO YOU HAVE A PROMPT TO WARN USERS ABOUT “REPLY TO ALL”?

We rely on Outlook 2010 MailTips feature to

warn users

We moved the button

We added a prompt

No

82%

85%

10%

10%

6%

5%

2%

20112010

emAIL

DOES YOUR FIRM USE ANY SOFTWARE THAT HELPS TO SHOW REAL-TIME PRESENCE (AVAILABILITY) OF EMPLOYEES (I.E., SHOW IF A USER IS “IDLE” OR “ON THE PHONE”)?

No

Yes, software from phone system

Yes, IM or Microsoft LCS/Lynx

Yes, other

71%

73%

15%

15%

13%

9%

2%

20112010

3%

WHAT ARE YOUR BIGGEST EMAIL SUPPORT CHALLENGES TODAY? (Check one)

Archiving, retention, retrieval compliance

Spam and malware control

PDA/Wireless device support

Troubleshooting email delivery issues

Attachment and version management

Mail application integration

Other

73%

78%

37%

30%

30%

27%

21%

12%

10%

11%

13%

28%

20102009

Monitoring quarantine logs

5%

4%

5%

4%

Mailbox size





40%

33%

8%

7%


Other



3%

2%

1%

1%

5%

2011

IF YOU USE AN APPLICATION FOR ARCHIVING (MOVING MESSAGES OFF THE MAIL SERVER), WHICH APPLICATION DO YOU USE?(Check all that apply)

201120102009

None

Symantec/KVS Enterprise

zantaz (Autonomy/EAS)

Other


EmailXtender (EMC)

Autonomy ACA

51%

56%

35%

34%

50%

16%

23%

32%

10%

9%

3%

5%

9%

3%

Mimecast2%

1%

19%

4%

Mimosa

Sherpa

Quest Archive Manager

2%

4%

4%

2%

4%

1%

2%



CommVault2%

3%

1%

(Check all that apply)


eLecTRONIc RecORdS mgmT.

WHICH SCENARIO BEST DESCRIBES YOUR FIRM’S CURRENT PRACTICE WITH REGARD TO EMAIL MANAGEMENT? (Check all that apply)

We ask users to move email into a “matter-

centric” DMS

We have moved (are moving to) Exchange

2010, which handles large mailboxes better

We allow users to keep all messages in the email file for the foreseeable future

We use an archiving application that

automatically moves older email off the email server

We allow users to create personal archive files

We “age” email to limit mailbox size (email older

than “X” days will be archived)

We “age” email to limit mailbox size

54%

34%

31%

25%

23%

23%

20%

We set a “hard” limit on mailbox size

18%

We are currently evaluating one or more

archiving or email/records mgt. applications

We ask users to profile email into a nonmatter-

centric DMS

17%

10%

We central manage the creation of PST files

We utilize a records management application

to store email records

We use an archiving application that

automatically moves ATTACHMENTS ONLY

off the mail server at a given age

Other

9%

7%

5%

3% 2011

IF YOU USE AN APPLICATION FOR ARCHIVING, DO YOU USE STUBBING?

Yes

NA

No

56%

16%

25%

28% 2011201025%

50%

IF YOU USE AN APPLICATION FOR EMAIL OR ELECTRONIC RECORDS MANAGEMENT (APPLYING TIME AND EVENT-BASED POLICIES, FOR EXAMPLE), WHICH APPLICATION DO YOU USE? (Check all that apply)

201120102009

None

iManage/Autonomy DMS

OpenText DM/DOCS

Worldox

Other

CA Records Manager (FileSurf)

iManage/Autonomy records management

57%

56%

20%

19%

15%

5%

6%

3%

5%

4%

4%

3%

4%

4%

ProLaw3%

3%

5%

5%

OpenText LegalKEY1%

3%

2%

65%

4%

5%

2%

2%

2%

IF YOU DO NOT CURRENTLY HAVE (OR ARE NOT PRESENTLY INSTALLING) AN ELECTRONIC RECORDS MANAGEMENT SYSTEM, WHY NOT? (Check all that apply)

201120102009

We are unclear on our needs

Currently researching products

No support from management

Waiting for upgrade to next DM version, which

has RM module

Products are not yet mature enough

Other

38%

28%

30%

19%

33%

26%

21%

8%

5%

5%

3%

5%

8%

6%

9%

37%

5%

31%


eLecTRONIc RecORdS mgmT. / mObILe devIceS

DO YOU PROVIDE A “MATTER-CENTRIC” EMAIL OR RECORDS STORAGE SYSTEM FOR MANAGING EMAIL HISTORY?

201120102009

Yes

No

We will implement one soon

52%

50%

38%

36%

38%

44%

11%

13%

19%

IF YOU PROVIDE A “MATTER-CENTRIC” EMAIL MANAGEMENT SOLUTION, WHAT PERCENTAGE OF YOUR USERS DO YOU ESTIMATE ACTUALLY COMPLY WITH EMAIL FILING REQUIREMENTS?(Numeric Value Only)

Average

Median

Average

Median

Average

Median

69%

68%

75%

75%

24%

29%

20%

14%

16%

10%

10%

20%

20112010

Reg

ular

lySo

met

imes

Not

at a

ll

ARE ANY TABLET DEVICES IN USE AT YOUR FIRM? IF SO, WHICH DEVICES? (Check all that apply)

Apple iPad or iPad2

No/None

BlackBerry Playbook

Motorola Xoom

Samsung Galaxy Tab

74%

25%

9%

6%

HP Slate

Other

2%

1%

4%

2011

WHAT PERCENT OF YOUR ATTORNEYS (AND STAFF) HAVE MOBILE ACCESS TO EMAIL VIA A WIRELESS EMAIL DEVICE? (If you cannot provide an exact percent, please estimate)

201120102009

24% or less

25% to 49%

50% to 74%

75% to 100%

Average

1%

4%

3%

2%

6%

6%

5%

92%

79%

75%

92%

86%

83%

11%

16%

Median 100%

98%

95%

ATTORNEYS:

4% or less

5% to 9%

10% to 19%

20% to 100%

Average

10%

16%

16%

14%

14%

21%

29%

47%

38%

32%

21%

18%

15%

32%

31%

Median 15%

10%

10%

STAFF:

PLEASE INDICATE WHICH OF THESE POPULAR WIRELESS EMAIL DEVICES ARE IN USE AT YOUR FIRM, BASED ON THEIR EMBEDDED OS:(Check all that apply)

BlackBerry OS

Apple iPhone

Android OS

Windows Mobile

Palm Pre/Pixi

91%

80%

60%

25%

Palm OS (e.g., Treo 650, 700p)

Nokia OS

5%

2%

7%

2011

Symbian OS (e.g., Nokia E62/E62)

2%


mObILe devIceS

ARE THERE CERTAIN DEVICES THAT YOU WON’T ALLOW TO CONNECT TO YOUR EMAIL SYSTEM (E.G., DUE TO SECURITY ISSUES)?(Check all that apply)

No

Android devices

Other

Apple iPhone

Apple iPad

BlackBerry

70%

53%

11%

33%

10%

8%

6%

3%

28%

2%

25%

20112010

WHAT IS YOUR REPLACEMENT CYCLE FOR PDAS? (Check one)

201120102009

Attorney’s responsibility to replace

2 years

As they break

When new functionality compels a change

3 years

Other

4 years or more

37%

36%

29%

33%

33%

26%

14%

15%

22%

7%

6%

6%

9%

2%

1%

4%

1%

1%

1 year1%

1%

7%

9%

IS YOUR FIRM USING ANY MINI NOTEBOOKS OR NETBOOKS? (Check one)

No/NA

HP

Dell

Lenovo

Acer

68%

14%

8%

3%

Asus

Toshiba

3%

1%

3%

2011

Other 1%

PLEASE INDICATE WHICH OF THESE WIRELESS EMAIL SYNC (PUSH) TECHNOLOGIES ARE IN USE AT YOUR FIRM: (Check all that apply)

201120102009

BlackBerry Enterprise Server

Microsoft Exchange (ActiveSync)

Good Technology

POP3 connections

IMAP connections

Other

BlackBerry Desktop Redirector

84%

83%

72%

61%

52%

11%

5%

4%

3%

5%

2%

2%

NotifyLink Server1%

2%

5%

Hosted service from outside provider or cell

phone carrier

1%

1%

2%

82%

5%

3%

4%

1%

ARE PASSWORDS REQUIRED FOR WIRELESS EMAIL DEVICES?

Yes

No

74%

26%

30%

20112010

70%

DOES YOUR FIRM CURRENTLY PROVIDE ANY TYPE OF FINANCIAL SUPPORT FOR SMARTPHONES?

Yes

No

86%

14%

13%

20112010

87%


mObILe devIceS

CHOOSE THE OPTION BELOW THAT BEST DESCRIBES YOUR FIRM’S POSITION ON SUPPORTING WIRELESS EMAIL DEVICES: (Check One)

201120102009

We support multiple platforms (e.g., BES,

GoodLink, ActiveSync)

We support only one platform

We support one platform but are working towards

supporting multiple platforms

We support multiple platforms but are working towards standardizing on

a single platform

Other

63%

48%

35%

19%

34%

50%

12%

12%

4%

2%

1%

1%

5%

6%

8%

WHAT ARE YOU USING FOR TIME ENTRY ON WIRELESS DEVICES? (Check all that apply)

201120102009

APS DTE InHand

Other

PensEra TimeKM

AirTime Manager

Sage Carpe Diem mobile

Thomson Elite mobile time entry

ADERANT Mobile Office

34%

35%

39%

25%

27%

29%

15%

19%

13%

10%

9%

4%

2%

3%

1%

15%

16%



6%

SELECT THE CHOICES BELOW THAT BEST DESCRIBE THE FINANCIAL SUPPORT PROVIDED BY YOUR FIRM: (Check all that apply)

Firm fully funds the purchase of aircard

Firm provides a stipend or allowance toward a

aircard

79%

6%

2011

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

PARTNERS:

User pays full cost of aircard

6%

Firm pays full cost of monthly data service

Firm partially pays or provides a stipend for monthly data service

56%

5%

User pays full cost of monthly data service

3%

15%Other



aircard

69%

7%

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

ASSOCIATES:


5%



50%

6%


5%

19%Other

DOES YOUR FIRM PROVIDE FINANCIAL SUPPORT FOR AIRCARDS?

No

Yes

52%

48%

2011


mObILe devIceS

HOW DOES YOUR FIRM HANDLE INVOICING OF CELL PHONE AND/OR WIRELESS EMAIL DEVICES? (Check all that apply)

All invoicing is done via corporate account

Invoices are mailed to individuals and user

submits expense report for pertinent charges

Invoices are mailed to individuals and firm

provides a stipend

Invoices with voice plans are mailed to individuals,

those accounts with data only are billed to

corporate account

Carrier uses “split” billing

Other

57%

54%

27%

30%

24%

22%

8%

6%

7%

9%

20112010

5%

5%




aircard

77%

4%

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

SELECT STAFF:


4%



50%

4%


3%

17%Other

2011


Firm fully funds the purchase of

smartphone


smartphone

53%

22%

2011

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

Se

rvic

e (V

oice

)

PARTNERS:

User pays full cost of PDA

20%



60%

29%


6%

Firm pays full cost of monthly voice plan

Firm partially pays or provides a stipend for

monthly voice plan

33%

20%

User pays for the monthly voice plan

28%

Other 3%


smartphone


smartphone

49%

28%

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

Se

rvic

e (V

oice

)

ASSOCIATES:


21%



60%

33%


6%



monthly voice plan

26%

21%


32%

Other 4%


IF YOU EITHER SUPPORT ONE PLATFORM OR YOU ARE WORKING TO STANDARDIzE ON A SINGLE WIRELESS EMAIL PLATFORM, WHICH PLATFORM IS IT?

201120102009



Other

Good Technology

58%

69%

81%

34%

26%

12%

6%

3%

3%

2%

2%

1%



smartphone


smartphone

62%

22%

Dev

ice

(Har

dwar

e)Se

rvic

e (D

ata)

Se

rvic

e (V

oice

)

SELECT STAFF:


16%



67%

26%


7%



monthly voice plan

42%

19%


21%

Other 3%

2011

mObILe devIceS / SOFTwARe dISTRIbuTION

WHAT SOFTWARE DISTRIBUTION TOOLS DO YOU USE FOR AUTOMATING SOFTWARE INSTALLATIONS AND UPDATES? (Check all that apply)

Microsoft WSUS

Microsoft Group Policy

Microsoft SCCM

Scripted setup routines

None/NA

Norton/Symantec

ScriptLogic Desktop Authority

37%

36%

32%

30%

28%

18%

20%

14%

14%

11%

13%

10%

14%

Altiris

14%

20112010

9%

9%

Other

Novell

6%

5%

4%

7%

Shavlik

Track-It

ManageSoft

3%

1%

2%

1%

1%

3%

IS YOUR FIRM USING UNIFIED OR INTEGRATED MESSAGING (I.E.,VOICEMAIL AVAILABLE FROM WITHIN YOUR EMAIL INBOX)?

201120102009

Yes

No

65%

61%

54%

35%

39%

46%


heLpdeSk / SySTem AudITINg

WHAT REMOTE CONTROL SOFTWARE (E.G., FOR HELPDESK) DO YOU USE?(Check all that apply)

Microsoft Remote Desktop/Assistance

VNC

LogMeIn

GoToMyPC/GoToAssist

Citrix

Other

Microsoft SCCM/SMS

38%

36%

33%

32%

15%

10%

14%

14%

18%

10%

8%

10%

8%

DameWare

13%

20112010

7%

6%

WebEx

Funk Proxy

7%

5%

6%

7%

Altiris

TeamViewer

None/NA

ScriptLogic

5%

5%

2%

4%

6%

4%

5%

zENworks

4%

3%

5%

Radmin Remote Control


3%

3%

3%

3%

Track-It Remote2%

3%

pcAnywhere

NetMeeting

2%

3%

2%

3%

WHAT SOFTWARE PACKAGE DO YOU USE FOR HARDWARE/SOFTWARE AUDITING (INVENTORY CONTROL)? (Check all that apply)

None/NA

Microsoft SMS

Track-It

Other

Spiceworks

Microsoft Excel


22%

27%

19%

15%

13%

13%

13%

11%

7%

10%

7%

7%

7%

Altiris

13%

20112010

7%

6%

ScriptLogic

zENworks

5%

5%

3%

4%

Microsoft Access

AuditWizard

LANDesk

3%

2%

2%

1%

2%

3%

E-z Audit1%

2%

DO YOU HAVE A POLICY PROHIBITING USERS FROM SAVING VOICEMAIL MESSAGES INTO THE DOCUMENT MANAGEMENT OR RECORDS MANAGEMENT SYSTEM?

Yes

No

5%

95%

96%

20112010

4%


WHAT SOFTWARE PACKAGE DO YOU USE FOR HELPDESK (TROUBLE-TICKET) MANAGEMENT?(Check all that apply)

201120102009

None/NA

Other

Track-It


Outlook

Intelliteach IQTrack

Spiceworks

26%

30%

29%

18%

18%

17%

16%

17%

17%

8%

7%

5%

4%

6%

6%

6%

5%

3%

2%

FrontRange HEAT3%

3%

3%

9%

12%

Service Desk

FootPrints

GWI

2%

3%

2%

2%

2%

2%

1%

1%

1%

Altiris

Remedy

1%

1%

2%

1%

1%

heLpdeSk / RemOTe AcceSS / wAN

Magic1%

1%

1%

WHAT METHODS OF REMOTE ACCESS BACK TO THE OFFICE DO YOU PROVIDE? (Check all that apply)

Outlook Web Access

Citrix XenApp

VPN (firm laptops or firm-provided PCs only)

Microsoft Remote Desktop Connection

Citrix on mobile devices

64%

49%

38%

32%

VPN (software provided for home PC use)

Microsoft Terminal Server (No Citrix)

Citrix XenDesktop (VDI)

GoToMyPC

LogMeIn

27%

23%

9%

7%

Web-based DMS

VPN-connected IP phone

5%

30%

7%

5%

2011

VPN on mobile device

VMware View (VDI)

Other

GroupWise Web

pcAnywhere

5%

4%

4%

2%

Windows RAS

Microsoft DirectAccess (Windows 7/Server 2008 R2-based)

IPass/SecuRemote

1%

1%

1%

1%

DO YOU PROVIDE A REDUNDANT WAN CONNECTION BETWEEN EACH OFFICE?

201120102009

No

Yes

55%

58%

58%

45%

42%

42%

IF SO, ARE BOTH WAN CONNECTIONS THE SAME SIzE?

No

Yes

77%

65%

67%

23%

35%

33%

DOES YOUR FIRM USE ANY WAN ACCELERATION/ OPTIMIzATION EQUIPMENT TO INCREASE THROUGHPUT? IF SO, PLEASE INDICATE WHAT EQUIPMENT YOU USE: (Check all that apply)

201120102009

No/NA

Riverbed Technology

Cisco

Silver Peak

Packeteer

Juniper

Other

67%

64%

70%

24%

22%

21%

5%

5%

5%

2%

1%

1%

1%

1%

3%

1%

1%

1%

1%

1%


wAN / TeLecOm

IF YOUR FIRM HAS MORE THAN ONE OFFICE, WHAT WAN ARCHITECTURE IS PREDOMINANTLY IN USE AT YOUR FIRM?(Check one)

201120102009

MPLS

One office/NA

Point-to-Point (T1/T3)

VPN

Metro Ethernet

Other

Frame Relay

44%

40%

37%

25%

29%

28%

11%

16%

20%

11%

6%

3%

5%

2%

7%

9%

2%

2%

WHAT KIND OF PHONE SYSTEM IS THE PRIMARY SYSTEM AT YOUR FIRM?(Check one)

VoIP

PBX

VoIP-Enabled PBX

Hosted VoIP

Key System

Other

45%

41%

37%

39%

14%

17%

2%

2%

1%

1%

2%

1%

20112010

WHAT BRAND OF PBX/DIGITAL PHONE SYSTEM DOES YOUR FIRM HAVE? (Check one)

Nortel

Avaya

Mitel

Siemens

Toshiba

NEC

Other

33%

37%

24%

22%

14%

11%

8%

7%

5%

6%

7%

5%

3%

Comdial/Vertical

9%

20112010

2%

1%

Iwatsu

Executone

1%

1%

3%

Rolm

3Com

1%

1%

Percentages are based on those using such technology, not total

number of firms.

WHAT TYPE OF UNIFIED MESSAGING SYSTEM DO YOU HAVE?

201120102009

Cisco

Avaya

Other

ShoreTel

Nortel

Microsoft Exchange

Mitel

29%

31%

29%

14%

14%

15%

11%

20%

28%

11%

10%

9%

5%

5%

7%

10%

8%

3%

13%

15%

7%


voIp / wIReLeSS AcceSS / ShARepOINT

WHAT BRAND OF VoIP PHONE SYSTEM DOES YOUR FIRM HAVE? (Check one)

Cisco

ShoreTel

Avaya

Mitel

Other

Nortel

NEC

55%

57%

20%

15%

9%

10%

7%

4%

5%

3%

3%

1%

2%

3Com

8%

20112010

1%

2%Percentages are based on those

using such technology, not total number of firms.

WHAT BRAND OF VoIP-ENABLED PHONE SYSTEM DOES YOUR FIRM HAVE? (Check one)

Avaya

Nortel

Mitel/InterTel

Other

NEC

Siemens

Toshiba

36%

32%

30%

26%

10%

9%

9%

7%

12%

3%

4%

1%

3%

Iwatsu

9%

20112010

5%


number of firms.

DO YOU DEPLOY SOFTPHONES WITH YOUR VoIP SYSTEM?

201120102009

No

Yes

63%

64%

67%

37%

36%

33%

IF YES, PLEASE ALLOCATE THE PERCENTAGE OF USERS WHO USE A SOFTPHONE:

Average

Median

Average

Median

8%

6%

12%

6%

5%

3%

Insi

de th

e of

fice

Out

side

of t

he o

ffice

201120102009

5%

11%

5%

WHICH STATEMENT BEST DESCRIBES YOUR FIRM’S POSITION WITH REGARD TO SHAREPOINT, AND IF IN USE, HOW ARE YOU USING IT? (Check all that apply)

Do not use

Intranet usage

Extranet usage

Other

Document management

Public website usage

52%

58%

43%

38%

16%

15%

7%

4%

3%

3%

2%

4%

20112010

WHICH STATEMENT BEST DESCRIBES YOUR FIRM’S POSITION ON WIRELESS ACCESS OUTSIDE THE FIRM? (Check all that apply)

Loaner pool of aircards or laptops

Permit users to tether via smartphone

Do not pay for access, but users can

Issue aircards to users

Pay for aircard monthly access for users

None

63%

63%

33%

32%

27%

23%

17%

13%

17%

7%

10%

18%

20112010


ShARepOINT / exTRANeTS / cONFeReNcINg

ARE YOU USING ANY OF THE FOLLOWING THIRD-PARTY PACKAGES TO ENHANCE YOUR SHAREPOINT SOLUTIONS?(Check all that apply)

No

XMLAW Thomson

Add-in from your DMS vendor

Handshake

Bamboo Solutions

55%

17%

13%

11%

Other

BA Insight

KWizCom

Axceler ControlPoint

SharePointBoost

5%

4%

1%

1%

10%

1%

2011

DOES YOUR FIRM HAVE AN EXTRANET? IF SO, WHAT ARE YOU USING? (Check all that apply)

201120102009

No extranet/NA


AMS Legal


Autonomy iManage WorkSite

Other

NetDocuments

48%

51%

51%

12%

12%

16%

10%

10%

8%

10%

9%

9%

10%

4%

3%

6%

4%

3%

4%

Firmex Deal Room3%

2%

1%

10%

9%

eRoom

OpenText/Hummingbird

Hubbard One

2%

3%

3%

2%

1%

2%

2%

1%

2%

Notes/Domino2%

1%

1%

DO YOU USE AN INTERNAL OR EXTERNAL AUDIO (TELEPHONE) CONFERENCE SYSTEM? IF SO, WHICH VENDOR?

201120102009

Cisco

Polycom

Avaya

Nortel

ShoreTel

Other

NEC

28%

23%

8%

15%

20%

8%

16%

15%

20%

10%

12%

11%

4%

10%

11%

27%

4%

5%

Inter-Tel4%

2%

13%

7%

INTERNAL:

4%

3%

Soundpath

Other

AT&T

InterCall

Premier

Global Crossing

Bell

30%

35%

34%

25%

23%

26%

14%

13%

9%

9%

6%

7%

9%

6%

3%

4%

4%

3%

Genesys2%

2%

9%

8%

EXTERNAL:

4%

2%

Paetec

Verizon

1%

2%

1%

2%

1%

A+ Conferencing1%

1%

1%

1%


number of firms.


cLOud cOmpuTINg / bAckupS

IS YOUR FIRM UTILIzING ANY SERVICE THAT COULD BE DEFINED AS “CLOUD” COMPUTING (I.E., HOSTED COMMUNICATIONS OR “X” AS-A-SERVICE? (Check all that apply)

Spam filtering

Payroll

Email continuity

Public website

No

Large file transmission

HR

48%

33%

31%

27%

28%

25%

25%

21%

37%

20%

20%

16%

Backup/Disaster recovery

17%

20112010

17%

Litigation

Extranet

17%

8%

16%

10%

Email archiving

Personal file storage

Email marketing

Library

13%

9%

9%

7%

4%

Other

10%

6%

6%

Data storage

Document management

5%

5%

5%

4%

IP docketing5%

3%

Immigration/Forms

Security-as-a-Service

4%

4%

Video streaming

Telephones

3%

3%

2%

Contact management2%

1%

DOES YOUR FIRM HAVE A REDUNDANT OR BACKUP INTERNET CONNECTION?

201120102009

Yes

No

74%

72%

68%

26%

28%

32%

DO YOU USE REPLICATION SOFTWARE TO AUTOMATE THE REPLICATION OF CRITICAL DATA? IF SO, WHICH SOFTWARE?(Check one)

201120102009

No/None

Other

EMC

NetApp SnapMirror

EqualLogic

Double-Take

Compellent

43%

49%

50%

12%

17%

15%

10%

10%

8%

10%

8%

8%

11%

10%

3%

3%

2%

CommVault2%

3%

2%

9%

6%

XOsoft

Neverfail

FalconStor

2%

3%

2%

2%

3%

3%

1%

2%

2%

DO YOU USE “DISK-TO-DISK” BACKUP TECHNOLOGY FOR DATA RECOVERY?

201120102009

Yes

No

Other

76%

73%

71%

24%

27%

27%

1%

1%


bAckupS / SecuRITy

ARE YOU USING DATA DEDUPLICATION TECHNOLOGY? IF SO, WHAT ARE YOU USING?

No

NetApp

Data Domain

Other

Symantec

EMC Avamar

CommVault

58%

66%

13%

9%

7%

6%

6%

4%

3%

5%

3%

3%

2%

Asigra

5%

20112010

2%

2%

FalconStor

ExaGrid

1%

1%

CA/ARCserve

1%

1%

1%

WHICH OF THE FOLLOWING SECURITY MEASURES DOES YOUR FIRM HAVE IN PLACE? (Check all that apply)

BlackBerry encryption

Laptop encryption

Intrusion detection

Intrusion prevention

Automatic content-based email encryption

Firm-issued and encrypted USB drives

Two-factor authentication required

for Outlook

56%

36%

42%

34%

39%

32%

37%

24%

10%

22%

14%

19%

15%

User-initiated email encryption

28%

20112010

14%

Laptop tracing

Biometric identification

13%

9%

9%

6%

Endpoint security

BlackBerry/iPhone tracing

Other

8%

6%

4%

4%

4%

7%

WHAT BACKUP SOFTWARE DOES YOUR FIRM USE IN-HOUSE? (Check all that apply)

201120102009

Symantec/VERITAS

Other

CommVault

Online backup service provider

CA BrightStor ARCserve

EMC

48%

52%

55%

30%

15%

26%

12%

13%

12%

10%

6%

5%

4%

3%

8%

6%

8%

8%

WHICH ONLINE BACKUP SERVICE PROVIDER DO YOU USE? (Check one)

201120102009

Other

EVault

AmeriVault

LiveVault

Carbonite

53%

60%

43%

36%

35%

39%

4%

5%

14%

4%

2%

4%




SecuRITy / buSINeSS cONTINuITy

WHAT PRIMARY BRAND OF FIREWALL ROUTER DOES YOUR FIRM USE? (Check one)

Cisco

SonicWALL

Check Point

Juniper

WatchGuard

Other

Fortinet

45%

44%

19%

18%

8%

7%

7%

7%

7%

5%

4%

5%

3%

Palo Alto

8%

20112010

2%

1%

Microsoft ISA server

Linux-based

1%

3%

Symantec

1%

2%

1%

1%

DO YOU USE A WEB FILTERING APPLIANCE OR SOFTWARE SYSTEM TO BLOCK HARMFUL OR OBJECTIONABLE WEB CONTENT? IF SO, WHICH SOFTWARE? (Check one)

201120102009

No/None

Websense

Other

SonicWALL

Barracuda

Postini

WatchGuard

26%

30%

35%

18%

22%

18%

12%

14%

11%

11%

5%

4%

3%

4%

5%

6%

3%

1%

Fortinet3%

2%

10%

7%

Symantec

Blue Coat

iPrism

3%

2%

2%

3%

2%

3%

2%

3%

2%

McAfee

SurfControl

3%

2%

6%

WebMarshal

zscaler

2%

2%

2%

1%

3%

Astaro2%

2%

DO YOU USE AN OUTSIDE VENDOR FOR EMERGENCY NOTIFICATION? (Check one)

201120102009

No

Other

MessageOne (AlertFind)

Send Word Now

76%

79%

81%

11%

8%

5%

10%

11%

12%

3%

2%

2%

Autonomy offers an industry first capability for law firms to link directly to their corporate clients’ enterprise information, providing secure, proactive, automated and cost efficient information governance. Legal chaining between inside and outside counsel allows firms to gain a competitive edge while providing their corporate clients greater transparency into risks and costs.

Leverage the strength of the Autonomy chain:

• Over 1400 law firms & 20,000 Corporate Customers use Autonomy technology

• 77 of the global 100 Law Firms

• Fastest growing provider of EDD to Am Law 200

• World’s largest private cloud

Linking Law Firmsand Corporate LegalDepartments

Meaning Based GovernanceeDiscovery

Consolidated ArchiveContent Management

Records ManagementLegal Hold

Compliance

protect.autonomy.com

20110620_RL AD_ILTA_2page_b.indd 1 11-06-20 2:40 PM

Autonomy offers an industry first capability for law firms to link directly to their corporate clients’ enterprise information, providing secure, proactive, automated and cost efficient information governance. Legal chaining between inside and outside counsel allows firms to gain a competitive edge while providing their corporate clients greater transparency into risks and costs.

Leverage the strength of the Autonomy chain:

• Over 1400 law firms & 20,000 Corporate Customers use Autonomy technology

• 77 of the global 100 Law Firms

• Fastest growing provider of EDD to Am Law 200

• World’s largest private cloud

Linking Law Firmsand Corporate LegalDepartments

Meaning Based GovernanceeDiscovery

Consolidated ArchiveContent Management

Records ManagementLegal Hold

Compliance

protect.autonomy.com

20110620_RL AD_ILTA_2page_b.indd 1 11-06-20 2:40 PM


TechNOLOgy SpeNdINg / OuTSTANdINg veNdORS / ANNOyANceS

DOES YOUR FIRM HAVE A DISASTER RECOVERY (OR BUSINESS CONTINUITY) PLAN?(Check one)

201120102009

Yes53%

49%

41%

HOW DOES YOUR FIRM’S TECHNOLOGY BUDGET FOR CAPITAL EXPENSES COMPARE TO LAST YEAR? (Check one)

201120102009

Decreased

Stayed the same

Increased

14%

23%

56%

45%

34%

26%

43%

17%

42%

HOW DOES YOUR FIRM’S TECHNOLOGY BUDGET FOR OPERATING EXPENSES COMPARE TO LAST YEAR? (Check one)

201120102009

Decreased

Stayed the same

Increased

12%

24%

40%

48%

45%

39%

31%

20%

40%

THINK OF ALL THE VENDORS YOU CONDUCTED BUSINESS WITH DURING THE LAST 12 MONTHS. CAN YOU NAME A VENDOR WHO HAS DONE AN OUTSTANDING JOB IN TERMS OF PRODUCT QUALITY, SUPPORT AND PRICING?

CDW

Dell

Cisco

HP

Microsoft

21%

15%

6%

5%

MindSHIFT 5%

5%

2011

CURRENTLY, WHAT ARE THE TOP 3 BIGGEST TECHNOLOGY ISSUES OR ANNOYANCES WITHIN YOUR FIRM? (Check your top 3 choices)

201120102009

Email management

Managing expectations (users and management)

Keeping up with new versions of software

Managing project loads

Users’ acceptance of change

High software maintenance costs

Keeping up with storage needs

50%

57%

55%

31%

29%

27%

29%

31%

23%

25%

25%

30%

27%

25%

35%

36%

24%

26%

IT staffing issues14%

8%

23%

18%

Meeting needs for and/or getting participation

in training

High cost of technology

Security updates and resulting operational

impacts

11%

12%

14%

10%

9%

13%

9%

11%

11%

Spyware

Software license and fee arrangements

7%

7%

9%

Cost of hosting client data (e.g., litigation cases)

Other

6%

9%

6%

3%

8%

PDA maintenance and repair

4%

5%

Viruses

Roaming profiles

Outsourcing

4%

5%

2%

3%

4%

3%

2%

1%

4%

5%

11%

8%

22%

12%

6%



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OpeRATINg SySTem / SeRveRS / vIRTuALIzATION

Network OS Platforms

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Windows 2003 Server

85% 84% 80% 76% 93%

Windows 2008 Server

84% 89% 99% 98% 95%

Linux 18% 16% 21% 16% 28%

Windows 2000 Server

18% 15% 15% 6% 30%

Novell NetWare 4% 5% 7% 0% 0%

Other 3% 4% 1% 0% 0%

Unix 1% 3% 3% 4% 5%

Primary Linux Distro

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Ubuntu 35% 41% 7% 13% 0%

Red Hat 23% 31% 50% 75% 91%

SUSE 16% 7% 21% 0% 9%

CentOS 13% 10% 7% 0% 0%

Fedora 6% 7% 14% 0% 0%

Debian 3% 3% 0% 0% 0%

Other 3% 0% 0% 13% 0%

Percentages based on number of firms using such technology, not total number of firms.

Primary File Server OS

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Windows 2008 Server

50% 51% 70% 67% 62%

Windows 2003 Server

42% 44% 25% 31% 36%

Novell NetWare 6.x

3% 2% 1% 0% 0%

Other 3% 2% 3% 2% 3%

Linux 1% 1% 0% 0% 0%

Windows 2000 Server

1% 1% 0% 0% 0%

Primary File/Print NOS

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Windows 95% 98% 99% 100% 100%

NetWare 4% 2% 1% 0% 0%

Linux 1% 1% 0% 0% 0%

Primary Desktop OS

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Windows 7 (32-bit)

20% 21% 18% 22% 15%

Windows 7 (64-bit)

12% 9% 11% 16% 13%

Windows Vista 2% 3% 0% 4% 5%

Windows XP 65% 65% 69% 59% 68%

Other 1% 2% 1% 0% 0%

Predominant Server Brand

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Dell 53% 34% 38% 37% 15%

HP/Compaq 40% 56% 46% 59% 75%

IBM 3% 6% 7% 2% 8%

Other 4% 4% 8% 2% 3%

Replacement Cycle for Critical Servers

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Replace every 2 years

1% 0% 1% 2% 0%


10% 12% 16% 27% 33%


11% 15% 13% 27% 28%


17% 17% 10% 16% 15%

As needed/Varies

61% 53% 58% 27% 25%

Other 1% 2% 1% 0% 0%

Using Blade Servers

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 10% 20% 35% 49% 70%

No 90% 80% 65% 51% 30%

Use of Virtual Servers

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No virtualization in our environment

18% 6% 1% 0% 0%

Data center is largely or completely virtualized

40% 59% 69% 76% 78%

Infrastructure servers

6% 7% 7% 4% 5%

Noncritical servers

9% 9% 7% 4% 3%

Some mission- critical servers

22% 15% 13% 14% 10%

Disaster recovery site only

2% 1% 0% 0% 0%

Test environment/ Lab only

2% 2% 1% 0% 5%

Other 2% 2% 1% 2% 0%

green indicates a multiple response question.


vIRTuALIzATION

Virtual Server Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No virtual servers

1% 1% 0% 0% 0%

Citrix XenServer

5% 5% 1% 6% 0%

Microsoft Hyper-V

13% 12% 4% 14% 8%

VMware ESX 18% 20% 17% 31% 36%

VMware Server/GSX

5% 2% 1% 2% 0%

VMware vSphere

30% 39% 52% 33% 36%

VMware ESXi 24% 22% 23% 14% 21%

Other 3% 0% 0% 0% 0%


Thin Client or Virtual Desktop Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 71% 55% 42% 37% 10%

Citrix-published apps

4% 17% 24% 37% 58%

Citrix XenApp 8% 23% 25% 27% 55%

Citrix XenDesktop

4% 6% 17% 22% 30%

Microsoft App-V

0% 2% 10% 8% 10%

Microsoft Terminal Server

12% 9% 7% 10% 18%

MokaFive 0% 1% 1% 2% 0%

Symantec AppStream

0% 0% 0% 0% 3%

Virtual Computer

0% 1% 1% 4% 0%

VMware View (VDI)

3% 8% 15% 10% 8%

VMware ThinApp

1% 3% 7% 0% 3%

Hardware-based thin client/VDI

2% 3% 1% 6% 5%

Other 2% 3% 1% 0% 0%

Primary Method for Delivering Workspace to the Desktop

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Locally installed and managed/Traditional

90% 89% 87% 84% 83%

Desktop virtualization

1% 3% 1% 2% 3%

Thin-client software

7% 5% 6% 6% 15%

Terminal-based thin client

1% 1% 1% 2% 0%

Other 1% 2% 4% 6% 0%

% of Desktop Delivery Option Being Used in Firm: Locally Installed and Managed/Traditional

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 1% 0% 0% 0% 0%

25% or less 4% 4% 4% 4% 10%

26% - 50% 2% 1% 3% 6% 3%

51% - 75% 2% 6% 7% 2% 13%

76% or more 91% 88% 86% 88% 75%

% of Desktop Delivery Option Being Used in Firm: Desktop Virtualization

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 38% 27% 14% 8% 8%

25% or less 50% 54% 77% 83% 77%

26% - 50% 0% 3% 9% 0% 8%

51% - 75% 0% 0% 0% 8% 0%

76% or more 13% 16% 0% 0% 8%



vIRTuALIzATION / SAN / pcs

% of Desktop Delivery Option Being Used in Firm: Thin-Client Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 8% 15% 10% 4% 0%

25% or less 61% 68% 81% 80% 72%

26% - 50% 8% 6% 3% 8% 12%

51% - 75% 3% 2% 0% 4% 4%

76% or more 19% 9% 6% 4% 12%

% of Desktop Delivery Option Being Used in Firm: Terminal-Based Thin Client

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 63% 65% 50% 20% 50%

25% or less 13% 24% 38% 60% 50%

26% - 50% 0% 6% 0% 0% 0%

51% - 75% 13% 0% 13% 0% 0%

76% or more 13% 6% 0% 20% 0%

% of Desktop Delivery Option Being Used in Firm: Other

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 50% 69% 0% 0% 0%

25% or less 17% 15% 0% 0% 100%

26% - 50% 17% 0% 0% 50% 0%

51% - 75% 0% 8% 0% 0% 0%

76% or more 17% 8% 100% 50% 0%

SAN BrandNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

We don’t use SAN

42% 9% 1% 0% 0%

Compellent 2% 7% 8% 4% 0%

Dell 11% 8% 3% 2% 3%

EMC 7% 25% 13% 45% 48%

EqualLogic 11% 14% 18% 16% 3%

FalconStor 0% 0% 0% 2% 0%

Hitachi 0% 2% 3% 2% 5%

HP/Compaq 11% 10% 10% 6% 18%

IBM 2% 2% 3% 0% 0%

LeftHand 2% 5% 4% 0% 0%

NetApp 5% 15% 32% 18% 23%

Xiotech 0% 2% 1% 4% 0%

Other 6% 2% 3% 2% 3%

Firm's Position on Virtual Desktop Infrastructure

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Not yet working with this technology

62% 47% 30% 22% 15%

Researching/Testing

26% 38% 46% 59% 55%

A number of users in pilot with VDI

1% 4% 4% 4% 10%

Committed and are currently in rollout for remote access only

3% 1% 6% 4% 3%

Committed and are currently in rollout for internal access only

0% 2% 1% 2% 3%

Committed and are currently in rollout for internal and remote use

6% 4% 8% 4% 13%

Other 1% 5% 4% 6% 3%

Dominant PC Brand

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Dell 57% 58% 58% 51% 38%

HP 31% 31% 33% 31% 38%

Lenovo 6% 6% 7% 18% 25%

Other 6% 5% 1% 0% 0%

PC Replacement Cycle

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

As needed/Varies

38% 27% 23% 10% 10%

Every 3 years 20% 18% 28% 35% 28%

Every 4 years 21% 32% 27% 39% 40%

Every 5 years 11% 19% 23% 16% 18%

Every 6 years or more

10% 3% 0% 0% 3%

Other 1% 0% 0% 0% 3%


pcs / LApTOpS / gReeN INITIATIve / vIdeO

Dominant Laptop Brand

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Acer 1% 2% 0% 0% 0%

Apple 1% 1% 0% 0% 0%

Dell 51% 49% 40% 45% 25%

HP/Compaq 20% 21% 20% 14% 33%

Lenovo 22% 25% 37% 37% 40%

Toshiba 2% 3% 0% 0% 3%

Other 2% 1% 3% 4% 0%

Laptop Replacement Cycle

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Every 2 years 1% 3% 4% 14% 10%

Every 3 years 28% 38% 51% 57% 60%

Every 4 years 13% 17% 15% 18% 20%

Every 5 years 6% 6% 3% 4% 3%

As needed/Varies

51% 35% 27% 8% 8%

Other 1% 0% 0% 0% 0%

Desktop PC Display

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

17" - 19" LCD flat screen

51% 38% 45% 27% 40%

20" - 21" LCD flat screen

15% 19% 21% 16% 20%

22" - 23” LCD flat screen

25% 37% 25% 39% 33%

24" (or larger) LCD flat screen

9% 5% 7% 14% 8%

Other 0% 2% 1% 4% 0%

% of Users with Dual Monitors

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Median 10% 10% 20% 15% 20%

Average 24% 25% 26% 19% 52%

% of Users with Large Monitor (22” or More)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Median 1% 2% 5% 3% 5%

Average 13% 11% 11% 20% 46%

Receive Large/Dual Monitors

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Attorneys 76% 79% 86% 86% 80%

Paralegals 52% 64% 74% 61% 73%

Staff 47% 58% 60% 61% 73%

None/NA 15% 9% 4% 8% 5%

% of Attorneys Using Laptops in Place of Desktops

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 27% 18% 13% 16% 3%

1% - 25% 36% 40% 34% 31% 18%

26% - 50% 10% 15% 19% 24% 13%

51% - 75% 5% 8% 9% 4% 26%

76% - 100% 22% 18% 26% 24% 39%

Median 7% 20% 30% 30% 70%

Average 31% 33% 41% 40% 62%

Green Initiative in Use

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/Not currently

58% 40% 20% 10% 5%

Yes 29% 39% 65% 75% 85%

Currently being developed

13% 21% 15% 16% 10%

Videoconf. Connection Types

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 80% 41% 11% 0% 0%

IP (Internet) 19% 52% 83% 84% 95%

ISDN 5% 17% 44% 63% 68%

PRI 1% 5% 3% 29% 35%

Other 1% 2% 0% 0% 3%



vIdeO / phOTOcOpIeR / pRINTINg / ScANNeR / wORd pROceSSINg

Desktop Videoconf. Applications/Services

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 56% 49% 36% 27% 25%

Cisco 2% 4% 9% 19% 35%

FaceTime 2% 2% 1% 2% 0%

Google Video 1% 3% 0% 4% 3%

LifeSize 1% 3% 3% 2% 0%

MegaMeeting 1% 1% 1% 0% 0%


1% 4% 9% 13% 10%

Microsoft Lync 0% 1% 9% 8% 23%

MSN Live Messenger

0% 1% 0% 0% 3%

Microsoft Communicator

0% 2% 9% 15% 13%

Nefsis 0% 0% 1% 0% 0%

OoVoo 1% 3% 3% 0% 0%

Polycom PVX 3% 4% 6% 10% 0%

Polycom CMA 1% 1% 1% 6% 5%

Skype 36% 43% 35% 46% 25%

TANDBERG 0% 2% 9% 17% 18%

Tinychat 1% 1% 0% 0% 0%

Vidyo 1% 0% 1% 2% 0%

Yahoo! Messenger

0% 1% 0% 0% 0%

Other 2% 3% 4% 2% 3%

Primary Photocopier Brand

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No primary brand/NA

1% 0% 1% 0% 10%

Canon 36% 37% 47% 34% 45%

Gestetner 1% 1% 0% 0% 0%

HP 0% 0% 1% 2% 3%

Konica 7% 4% 1% 0% 0%

Kyocera 4% 1% 0% 0% 3%

Lanier 1% 1% 3% 2% 0%

OCE 1% 2% 0% 0% 3%

Ricoh/Savin 23% 28% 23% 16% 15%

Sharp 6% 7% 0% 4% 0%

Toshiba 4% 2% 1% 2% 0%

Xerox 16% 18% 20% 40% 23%

Other 1% 1% 1% 0% 0%

Primary Laser Printer Brand

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No primary brand/NA

1% 1% 0% 0% 3%

Brother 1% 0% 0% 0% 0%

Canon 1% 0% 3% 4% 0%

Dell 1% 1% 0% 0% 0%

HP 91% 90% 83% 78% 83%

Lexmark 1% 2% 7% 2% 8%

Ricoh/Savin 0% 3% 0% 6% 8%

Sharp 0% 1% 0% 0% 0%

Xerox 1% 3% 4% 10% 0%

Other 3% 0% 3% 0% 0%

Scanner Workflow Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 39% 26% 24% 16% 26%

Custom/Developed In-house

9% 4% 1% 2% 3%

DocsCorp 2% 2% 4% 0% 0%

eCopy 31% 29% 37% 22% 18%

EFI DocSend 2% 1% 0% 0% 0%

KwikTag 0% 4% 3% 6% 5%

Omtool AccuRoute

5% 24% 23% 45% 31%

Xerox SMARTsend

2% 3% 3% 4% 0%

Other 10% 9% 6% 4% 18%

Primary Word Processor

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Word 2000 3% 1% 1% 0% 0%

Word XP (2002) 7% 4% 7% 8% 3%

Word 2003 35% 53% 49% 41% 55%

Word 2007 35% 26% 34% 41% 28%

Word 2010 13% 15% 8% 8% 15%

WordPerfect (any version)

6% 1% 0% 0% 0%

Other 1% 1% 0% 2% 0%

Primary Word Processor

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

MS Word 94% 99% 100% 100% 100%

WordPerfect 6% 1% 0% 0% 0%



dOcumeNTS

Microsoft Word File Format

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Binary 35% 42% 47% 33% 29%

XML 64% 58% 53% 67% 71%

Other 1% 0% 0% 0% 0%

Macro/Template Package Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 38% 24% 6% 10% 3%

BEC LegalBar 3% 2% 4% 0% 0%

Crowther Consulting

3% 3% 1% 2% 0%

iCreate 7% 9% 10% 10% 3%

Infoware 1% 1% 6% 8% 0%

KI Systems 0% 1% 0% 0% 3%

Legal MacPac 2% 13% 17% 20% 28%

Payne Consulting

3% 9% 15% 10% 23%

Litéra 3% 9% 11% 12% 5%


34% 26% 28% 25% 33%

Other 7% 5% 1% 4% 5%

Document Comparison Tools

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 10% 6% 0% 0% 0%

Built-in feature of my word processor

46% 26% 13% 16% 18%

CompareRite 1% 2% 0% 0% 0%

DocsCorp compareDocs

11% 13% 13% 14% 3%

Esquire iRedline

6% 8% 4% 2% 0%

Litéra Change-Pro

3% 6% 14% 8% 8%

Workshare DeltaView/Pro

36% 53% 70% 75% 85%

Other 3% 1% 1% 2% 3%

Metadata Checking/Removal Tool

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 22% 10% 3% 4% 3%

BEC Metadata Scrubber

3% 1% 3% 0% 0%

iScrub (Esquire Innovations)

16% 17% 13% 12% 5%

KKL (ezClean) 0% 1% 1% 0% 0%

Litéra 2% 4% 8% 6% 0%

Manual procedures/In-House macros

4% 2% 0% 2% 8%

Microsoft data tool (rhdtool)

10% 7% 3% 0% 0%

Payne Metadata Assistant

22% 30% 31% 41% 40%

Softwise Out-of-Sight

1% 1% 1% 0% 0%

Workshare 21% 27% 37% 35% 40%

Other 3% 4% 7% 6% 13%

Document Assembly Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 64% 52% 50% 22% 5%

ContractExpress

0% 1% 0% 2% 3%

CAPS 1% 0% 0% 0% 0%

DealBuilder 0% 0% 1% 6% 25%

GhostFill 2% 2% 0% 0% 3%

HotDocs 13% 27% 33% 52% 45%

IPDAS 0% 2% 4% 2% 10%

Microsystems D3

0% 1% 0% 6% 3%

ProDoc 2% 2% 0% 2% 0%

ProLaw 9% 5% 0% 4% 0%

ThinkDOCS 0% 1% 0% 2% 0%

WinDraft 0% 0% 3% 2% 3%


11% 8% 11% 16% 13%

Other 5% 8% 4% 10% 13%



dmS / eThIcAL wALLS / cONTAcTS / dIgITAL dIcTATION

Document Management System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 13% 7% 0% 0% 0%

Interwoven/Autonomy

23% 52% 62% 63% 55%

Client Profiles 1% 0% 0% 0% 0%


1% 1% 0% 0% 0%

NetDocuments 6% 4% 3% 2% 3%

OpenText/Hummingbird

16% 24% 27% 31% 38%

ProLaw 8% 3% 0% 2% 0%

Time Matters 2% 1% 0% 0% 0%

Worldox 22% 8% 8% 0% 0%

Other 8% 2% 0% 2% 5%

Matter-Centric Interface

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 48% 50% 55% 47% 60%

No 45% 28% 27% 22% 15%

We are working on this

8% 19% 15% 31% 25%

Other 0% 2% 3% 0% 0%

Ethical Wall Management

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 77% 65% 36% 27% 10%

Compliguard Protect

0% 1% 1% 2% 13%

Custom-built 12% 13% 23% 18% 25%

iMPrivate 0% 3% 3% 2% 3%

MasterEthics (RBRO)

0% 0% 6% 6% 0%

Security Guard 1% 1% 0% 2% 3%

The Wall 1% 2% 1% 0% 0%

Wall Builder 0% 1% 17% 35% 45%

WincWall 0% 4% 3% 6% 0%

Other 12% 10% 10% 4% 8%

Contact Management/ Marketing/CRM

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 18% 13% 7% 2% 0%

ACT! 1% 1% 0% 0% 0%

Aptus 0% 0% 0% 0% 0%

Client Profiles CRM4Legal

0% 2% 1% 2% 3%

ContactEase 3% 11% 7% 4% 3%

ContactNet 0% 3% 8% 18% 15%

Elite Apex 2% 5% 8% 4% 0%

GoldMine 1% 1% 0% 0% 0%

GroupWise 1% 1% 0% 0% 0%

Hubbard One Contact Manager

0% 2% 6% 4% 5%

IntelliPad 1% 2% 6% 2% 0%

InterAction 2% 21% 48% 65% 80%

KI Systems 0% 0% 0% 0% 3%

Lotus Notes 0% 1% 0% 4% 0%

Legal Ease/Market Ease

0% 1% 1% 0% 0%

Microsoft Access database

8% 7% 4% 0% 3%

Microsoft CRM 0% 0% 0% 4% 3%

Microsoft Outlook

45% 36% 21% 16% 15%

ProLaw 10% 4% 0% 2% 0%

Salesforce 0% 1% 4% 2% 0%

Tikit CRM 0% 1% 1% 4% 10%



10% 8% 4% 6% 3%

Other 9% 6% 1% 2% 8%

Voice to Text Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/Do not use

72% 53% 54% 42% 31%

Avaya/SpinVox 2% 1% 0% 4% 0%

Cisco/Nuance 0% 2% 1% 2% 0%

Dragon Dictation

8% 5% 10% 17% 33%

Google Voice 1% 2% 0% 0% 0%

Microsoft Office

1% 1% 1% 4% 3%

Nuance Dragon 22% 40% 39% 48% 44%

Other 0% 2% 3% 0% 5%



dIgITAL dIcTATION / INTeRNeT / FAx / RecORdS mgmT.

Digital Dictation Solution

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/Do not dictate

24% 20% 14% 14% 20%

Tape-based recorders

13% 14% 10% 10% 0%

Digital Dictation

5% 9% 8% 2% 8%

BigHand 3% 9% 14% 24% 48%

Crescendo 0% 0% 1% 2% 0%

Dataworxs 0% 1% 0% 2% 0%

Express Scribe 1% 1% 0% 2% 0%

Olympus 30% 22% 24% 20% 13%

Philips 13% 11% 11% 10% 0%

QuickScribe 1% 0% 0% 0% 3%

Verdatum 2% 3% 3% 2% 3%

Winscribe 5% 6% 10% 8% 5%

Other 4% 4% 4% 2% 3%

Standard Internet Browser

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Firefox 5% 2% 0% 0% 0%

Google Chrome

0% 1% 0% 0% 0%

Internet Explorer 6

1% 2% 1% 0% 0%

Internet Explorer 7

12% 17% 24% 35% 23%

Internet Explorer 8

75% 73% 73% 55% 77%

Internet Explorer 9

6% 6% 1% 10% 0%

Other 1% 0% 0% 0% 0%

Inbound Network Faxing

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes, routing is done automatically

29% 42% 56% 35% 50%

Yes, routing is handled manually

33% 35% 35% 59% 43%

No 39% 22% 8% 6% 8%

Desktop Faxing

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 56% 33% 18% 16% 15%

Castelle FaxPress

2% 4% 1% 2% 0%

Concord Fax 1% 1% 0% 0% 3%

eFax 2% 5% 13% 20% 26%

Facsys 1% 1% 0% 0% 0%

GFI 5% 3% 0% 4% 3%

MyFax 2% 0% 1% 0% 3%

Nortel CallPilot 2% 1% 1% 0% 0%

Omtool Genifax

4% 14% 20% 14% 15%

RightFax 11% 26% 39% 29% 38%

RingCentral 1% 0% 0% 0% 0%

WPA fax 0% 1% 4% 4% 0%

Zetafax 1% 0% 1% 0% 3%

Other 14% 13% 10% 14% 8%

Automated Tracking of Physical Files

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/NA 76% 54% 43% 31% 20%

Barcodes 22% 45% 53% 67% 78%

GPS tracking 0% 0% 0% 0% 0%

RFID tags 0% 0% 6% 4% 5%

QR codes 0% 0% 0% 0% 0%

Other 2% 2% 3% 0% 0%

Policies in Place

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 43% 29% 13% 12% 5%

Electronic records retention policy

33% 40% 56% 55% 68%

Email management policy

44% 54% 64% 69% 88%

Formal internal e-discovery procedures

7% 22% 46% 47% 63%

Litigation “Hold” mechanism

20% 35% 54% 63% 65%



RecORdS mgmT. / wORkFLOw / buSINeSS INTeL.

Records Management Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 21% 16% 6% 6% 0%

We manually track on paper

10% 6% 3% 2% 0%

Accutrac 2% 3% 3% 4% 5%

ADERANT/CMS.Net

2% 5% 10% 12% 10%

CA Expert RM (FileSurf)

0% 5% 10% 16% 10%

Elite 6% 18% 27% 14% 8%

iManage/Interwoven RecordsManager

2% 7% 1% 12% 8%

Microsoft Access

11% 6% 0% 0% 0%

Omega Legal 3% 1% 0% 0% 0%

LegalKEY 2% 8% 15% 27% 49%

ProLaw 9% 4% 3% 0% 0%

Rippe & Kingston

1% 2% 0% 0% 0%

Smeadlink 2% 1% 0% 0% 0%

Versys 0% 1% 0% 0% 0%


11% 11% 14% 2% 10%

Other 18% 7% 8% 6% 0%

Records Mgmt Scope

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Containers only

57% 57% 47% 48% 33%

Content items 42% 42% 52% 52% 55%

Other 1% 1% 2% 0% 13%


Automated Business Workflow System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/NA 87% 66% 37% 16% 13%

Element55 (Legal 55)

1% 3% 3% 8% 3%


5% 14% 20% 33% 28%

IntApp 1% 3% 9% 8% 13%

Metastorm 2% 6% 17% 31% 46%


1% 5% 13% 12% 21%

Thomson Elite (Process Manager)

1% 2% 0% 0% 0%

Other 3% 7% 16% 24% 10%

Business Intel/Financial Analysis Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 87% 58% 23% 14% 3%

ADERANT Expert

1% 10% 14% 18% 20%


6% 8% 16% 6% 30%

Business Objects (SAP) 0% 2% 1% 6% 23%

Data Fusion 1% 3% 10% 6% 10%

Elite Business Intelligence

1% 7% 6% 14% 8%

Microsoft PerformancePoint 0% 1% 1% 2% 5%

Redwood Analytics (LexisNexis)

0% 10% 32% 30% 28%

Satori 0% 0% 6% 6% 13%

Other 6% 7% 3% 6% 15%



TIme ANd bILLINg / cOST RecOveRy

Time and Billing

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

ADERANT/CMS.Net

2% 20% 31% 37% 38%

Elite 3E 1% 1% 1% 4% 3%

Elite Enterprise 21% 41% 54% 53% 53%

Javelan 1% 1% 0% 0% 0%

Juris 18% 6% 0% 0% 0%

Omega Legal 10% 3% 0% 0% 0%

Orion 1% 1% 0% 0% 0%

PerfectLaw 1% 0% 0% 0% 0%

Prolaw 12% 5% 1% 0% 0%

ProVantage (formerly CSS, Inc.)

1% 1% 0% 0% 0%

Rainmaker (formerly Computrac)

2% 9% 1% 0% 0%

Rippe & Kingston

3% 7% 3% 2% 3%

STI TABS 7% 1% 0% 0% 0%

TMC 0% 1% 3% 0% 0%

Versys 0% 2% 0% 0% 0%


2% 1% 0% 2% 0%

Other 18% 2% 6% 2% 5%

Cost Recovery Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

We don’t bill clients for these types of expenses

19% 4% 6% 8% 5%

We track manually

11% 2% 3% 0% 0%

nQueue/ Billback

5% 19% 18% 27% 23%

Control Systems (Copitrak, Phonetrak)

26% 34% 34% 24% 28%

Equitrac 33% 38% 37% 37% 45%

Infortext 0% 1% 3% 2% 0%

Other 5% 3% 0% 2% 0%

Laser Printing Cost Recovery Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Billback Systems iBillback

6% 15% 15% 17% 18%

Control Systems Lasertrak

42% 44% 60% 44% 47%


2% 0% 5% 0% 0%

Equitrac 30% 34% 20% 22% 29%

We manually do this

12% 1% 0% 6% 0%

nQueue 2% 3% 0% 11% 6%

Other 6% 3% 0% 0% 0%


Expenses Routinely Charged to Clients

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

CDs/DVDs 36% 45% 39% 38% 31%

Courier/Delivery

71% 73% 64% 84% 94%

Faxes 41% 54% 47% 54% 50%

Laser printer printing

30% 41% 29% 36% 47%

Long-distance charges

45% 59% 66% 52% 58%

Costs are incorporated into our billing rates

8% 10% 10% 4% 6%

Photocopiers used as printers

35% 47% 31% 24% 44%

Photocopies 81% 87% 87% 86% 89%

Postage 61% 65% 63% 64% 64%

Scanning 17% 29% 24% 32% 33%

We add a flat fee to our bills to cover this

8% 4% 6% 8% 0%

Other 2% 2% 0% 2% 3%



dOckeTINg / cONFLIcTS

Docketing Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 23% 13% 19% 14% 15%

Abacus Data Systems

1% 0% 0% 0% 0%

ADERANT/CMS.Net

1% 4% 6% 6% 13%

Amicus Attorney

2% 1% 1% 0% 3%

BEC Docket Administrator

2% 6% 6% 2% 0%

CompuLaw 7% 23% 18% 33% 35%

CourtAlert 0% 0% 1% 4% 3%

CPI 2% 5% 19% 24% 23%

Elite Case Management

6% 10% 7% 4% 0%

GroupWise 2% 1% 0% 0% 0%

IPMaster 1% 2% 1% 4% 3%

Juris 2% 0% 0% 2% 0%

Law Bulletin DM2000

1% 2% 0% 6% 8%

MA3000 0% 2% 3% 12% 18%

Microsoft Outlook

25% 25% 22% 12% 15%

Omega 1% 1% 0% 0% 0%

OpenText LegalKEY

0% 1% 0% 2% 5%

PracticeMaster 2% 0% 0% 0% 0%

PATTSY 1% 5% 4% 10% 18%

ProLaw 13% 10% 3% 10% 10%

Synaptec LawBase

1% 0% 0% 0% 0%



7% 5% 9% 6% 8%

Other 9% 6% 13% 10% 8%

Conflict-of-Interest Management

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

We don’t track 5% 3% 0% 0% 0%

We manually track

5% 2% 4% 2% 0%

Accutrac 0% 1% 0% 0% 3%

ADERANT/CMS.Net

2% 16% 20% 24% 13%

CA/MDY’s Conflicts

0% 2% 3% 4% 0%

Elite 18% 34% 39% 30% 28%

Javelan 1% 0% 0% 0% 0%

Juris 11% 5% 0% 0% 0%

LawBase 1% 0% 0% 0% 0%

LegalKEY 1% 6% 14% 28% 40%

Microsoft Access

0% 1% 0% 0% 0%

Omega Legal 9% 3% 0% 0% 0%

PerfectLaw 1% 0% 0% 0% 0%

ProLaw 12% 5% 1% 0% 0%

Rainmaker 2% 7% 1% 0% 0%

Rippe & Kingston

2% 5% 1% 0% 0%

STI 5% 1% 0% 0% 0%

TMC 0% 1% 1% 0% 0%



10% 5% 12% 12% 18%

Other 15% 4% 1% 0% 0%



LITIgATION SuppORT

Litigation Support Tools

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 27% 4% 1% 6% 8%

Attenex 0% 1% 0% 4% 18%

CT Summation 42% 58% 61% 41% 30%

CaseCentral 0% 1% 6% 4% 3%

CaseLogistix 1% 4% 10% 6% 10%

Catalyst 2% 4% 1% 4% 8%

Clearwell 5% 6% 18% 20% 30%

Concordance 10% 30% 37% 51% 60%

DB/TextWorks 1% 3% 4% 4% 3%

Doculex 0% 1% 6% 4% 0%

dtSearch 1% 6% 11% 10% 28%

Folio Views 1% 1% 0% 0% 8%

iCONECT 3% 4% 11% 12% 20%

Introspect 1% 0% 3% 8% 15%

IPRO 11% 23% 24% 33% 45%

Kroll 2% 6% 20% 18% 23%

LexisNexis LAW 7% 20% 27% 24% 38%

LexisNexis CaseMap

21% 51% 61% 65% 60%

LexisNexis NoteMap

8% 23% 32% 25% 28%

LexisNexis TextMap

8% 24% 41% 25% 23%

LexisNexis TimeMap

22% 46% 56% 51% 48%

Lextranet 2% 1% 1% 4% 3%

LiveNote 7% 17% 27% 27% 43%

Microsoft Access

7% 15% 17% 14% 25%

Nuix 0% 1% 0% 8% 3%

Recommind 1% 0% 1% 4% 15%

Relativity 1% 3% 10% 16% 25%

Ringtail 0% 3% 3% 14% 35%

Sanction II 9% 24% 30% 25% 35%

Stratify 1% 1% 4% 6% 10%

TrialDirector 22% 32% 25% 20% 23%

TrialNet 1% 1% 0% 6% 0%


3% 3% 3% 6% 5%

Other 5% 3% 8% 2% 5%

Lit Support Technology Centralized or Decentralized

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Centralized 86% 84% 69% 54% 45%

Decentralized 14% 16% 31% 46% 55%

Centralized Lit Sup Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Case mgmt. tools

40% 25% 13% 31% 43%

Database 80% 63% 38% 56% 86%

E-discovery project mgmt. tools

10% 13% 13% 31% 36%

Images 30% 25% 13% 38% 36%

Processing environment

30% 13% 38% 38% 21%

Transcript software

10% 19% 13% 13% 7%

Other litigation toolsets

0% 6% 13% 6% 7%

Software for Litigation Holds

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

SharePoint Server

0% 1% 0% 2% 10%

We used our DMS

23% 41% 65% 51% 53%

Other 2% 1% 3% 14% 13%

N/A or no software was used to manage it

74% 57% 32% 33% 25%

Project Management Tool Used by Litigation Support

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 98% 94% 90% 76% 73%

Caselawg 1% 0% 1% 4% 3%

Exterro 0% 0% 0% 2% 3%

iFramework 0% 1% 3% 4% 3%

Other 1% 4% 7% 14% 23%



e-dIScOveRy / Ip / hR

E-Discovery Tools/Vendors

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 69% 49% 29% 28% 5%

Clearwell Systems

8% 15% 30% 33% 47%

The Cricket Box

0% 1% 2% 9% 0%

Discovery Cracker 2% 1% 2% 4% 3%

discover-e 1% 1% 6% 4% 8%

eDiscovery Tools

0% 2% 0% 4% 21%

eMag Solutions

0% 0% 2% 4% 8%

Guidance Software

1% 2% 8% 13% 18%

Index Engines 0% 0% 0% 2% 13%

IPRO eScan-IT 10% 21% 30% 26% 21%

IPRO Premium 1% 5% 15% 20% 21%

LexisNexis LAW 8% 23% 27% 26% 53%

NeedleFinder 1% 1% 2% 0% 0%

Z-Print 1% 3% 9% 11% 5%

ZyLAB 0% 1% 0% 2% 8%

Other 2% 6% 8% 9% 11%

IP/Trademark Management

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 63% 40% 11% 2% 5%

None 21% 19% 8% 8% 8%

CPI 2% 17% 31% 39% 35%

CPA Inprotech 1% 1% 6% 6% 18%

Dennemeyer 1% 0% 0% 0% 5%

FoundationIP 1% 1% 6% 4% 3%

InProma 0% 0% 1% 2% 3%

IPDAS 0% 1% 3% 4% 13%

IPMaster 1% 5% 10% 12% 5%

LegalStar 1% 0% 3% 0% 0%

Patricia (Patrix) 1% 1% 0% 4% 3%

PATTSY 1% 8% 18% 18% 23%

ProLaw 3% 2% 1% 4% 3%

WebTMS 2% 2% 6% 0% 3%

WorldMark/WorldSuite

0% 2% 1% 2% 0%


4% 3% 3% 4% 5%

Other 1% 4% 6% 8% 5%

HR SoftwareNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

We outsource our entire HR system

3% 3% 1% 4% 3%

We outsource some of our HR system

5% 4% 1% 4% 5%

ADP 25% 41% 32% 33% 8%

Ceridian 3% 11% 14% 22% 15%

CHRIS 0% 1% 1% 0% 8%


6% 4% 3% 2% 5%

HRadvantage 1% 2% 1% 0% 0%

Kronos Workforce Central

0% 0% 1% 2% 10%

Lawson 0% 0% 0% 2% 3%

MyHRIS 0% 1% 0% 2% 0%

Paychex 13% 13% 1% 0% 0%

PeopleSoft 0% 1% 3% 2% 38%

Millenium 3% 1% 0% 0% 0%

Quickbooks Pro

5% 0% 0% 0% 0%

Sage Abra 3% 3% 3% 2% 0%

Spectrum iVantage

0% 1% 7% 8% 3%

UtiliPro 0% 3% 14% 14% 10%

Other 10% 10% 11% 25% 25%

Don't know 8% 5% 4% 0% 0%

None 24% 10% 4% 0% 0%

Conference Room Scheduling

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 34% 33% 21% 16% 13%

Meeting Room Manager (NetSimplicity)

2% 15% 29% 43% 18%

Microsoft Outlook (built-in functionality)

53% 40% 19% 8% 3%

phpScheduleIt 1% 1% 0% 0% 0%

RoomTracker (Baarns Consulting Group)

0% 1% 4% 10% 23%

RoomWizard 0% 1% 1% 0% 0%

Other 12% 9% 25% 24% 45%



kNOwLedge mgmT. / eNTeRpRISe SeARch

Commercial KM System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

AdvancedKnowledge

0% 0% 0% 0% 0%

Handshake for SharePoint

0% 0% 0% 12% 18%

Hubbard One Experience Manager

0% 0% 0% 12% 9%

Lexis Total Search

0% 14% 0% 6% 9%

Lexis Search Advantage

0% 14% 27% 12% 9%

ISYS 0% 0% 0% 0% 0%

PBworks/PBwiki

0% 7% 0% 0% 0%

RealPractice 0% 0% 0% 12% 18%

Recommind 0% 0% 9% 18% 45%

Sysero 0% 0% 0% 0% 0%

West km 0% 71% 55% 41% 55%

XMLAW for SharePoint

0% 14% 9% 24% 0%

Other 0% 0% 0% 6% 18%


Federated or Enterprise Search Platform

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Autonomy 3% 5% 11% 12% 20%

FAST 0% 0% 3% 2% 0%

Google Search 2% 1% 0% 2% 0%

Hubbard One View (XMLAW Search

0% 2% 3% 2% 0%

Recommind 0% 1% 1% 12% 25%

SharePoint 2003

0% 0% 0% 2% 0%

SharePoint 2007

0% 2% 3% 8% 5%

SharePoint 2010

1% 2% 4% 4% 5%

Solcara 0% 0% 0% 0% 3%

Vivisimo 1% 1% 6% 0% 0%

Other 2% 3% 3% 2% 5%

None 91% 85% 66% 55% 38%

Knowledge Management Initiatives

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 90% 80% 69% 35% 21%

We built/are building a KM system

9% 10% 15% 35% 59%

We purchased/are purchasing a KM system

0% 8% 15% 35% 28%

Other 2% 2% 0% 2% 8%

Data Stores Targeted for Enterprise Search

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

CRM 0% 34% 46% 48% 44%

Data in accounting system

6% 31% 42% 43% 48%

Documents on a shared or network drive

47% 38% 42% 22% 32%

Documents in a document management system

65% 86% 100% 96% 88%

Email in Outlook/Exchange

41% 28% 25% 35% 24%

Email in DM/records system

24% 48% 29% 74% 44%

External commercial databases

0% 0% 17% 13% 28%

External open databases

6% 10% 8% 4% 16%

Human resources databases

0% 14% 13% 17% 20%

Internal databases

6% 28% 33% 35% 60%

Records management files/databases

12% 31% 42% 22% 20%

SharePoint repositories

6% 38% 50% 61% 68%

Web 0% 10% 4% 26% 28%

Other 0% 7% 0% 9% 8%




emAIL

Email PlatformNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


32% 38% 30% 18% 30%


38% 33% 41% 51% 43%


23% 27% 27% 27% 28%

Lotus Notes 2% 1% 1% 4% 0%

Novell GroupWise

4% 1% 1% 0% 0%

Other 1% 1% 0% 0% 0%

Firm Limits Size of Mailbox

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 29% 32% 30% 27% 25%

No 71% 68% 70% 73% 75%

Typical Mailbox Size Limit

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

1MB - 499MB 19% 32% 38% 7% 30%

500MB - 999MB

29% 14% 19% 21% 20%

1,000MB - 1,999MB

27% 19% 29% 43% 10%

2,000MB or more

25% 36% 14% 29% 40%

Typical Mailbox Size Limit(in MB)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Median 1,000 1,000 500 1,000 800

Average 1,579 2,309 737 1,179 1,363

Firm Overwrites Backup Tapes

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 58% 54% 53% 61% 60%

No 16% 18% 10% 14% 25%

NA 26% 28% 37% 25% 15%

Firm Restricts Mailbox Size by Job

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 10% 20% 28% 20% 13%

No 90% 80% 72% 80% 87%

Firm Limits Incoming Email Size

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 69% 73% 76% 74% 88%

No 31% 27% 24% 26% 13%

Incoming Email Size Limit

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Less than 11MB

11% 8% 4% 6% 3%

11MB - 24MB 24% 17% 17% 8% 3%

25MB - 49MB 30% 30% 30% 33% 29%

50MB - 74MB 20% 27% 20% 39% 29%

75MB or more 15% 19% 30% 14% 35%

Incoming Email Size Limit (in MB)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Median 30 32 45 50 50

Average 44 57 150 46 680

Firm Limits Outgoing Email Size

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 56% 64% 67% 76% 85%

No 44% 36% 33% 24% 15%

Outgoing Email Size Limit

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Less than 11MB

13% 6% 4% 5% 3%

11MB - 24MB 24% 22% 20% 8% 6%

25MB - 49MB 29% 31% 24% 33% 24%

50MB - 74MB 19% 24% 22% 33% 36%

75MB or more 15% 17% 30% 21% 30%


emAIL

Outgoing Email Size Limit (in MB)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Median 30 30 50 50 50

Average 280 52 280 51 669

Email Destruction Policy in Place

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 11% 22% 26% 35% 30%

No 89% 78% 74% 65% 70%

Desktop Antivirus Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

AVG 2% 1% 0% 0% 0%

CA AntiVirus 5% 4% 0% 0% 0%

ESET 9% 4% 0% 4% 0%

Kaspersky 5% 3% 1% 2% 5%

McAfee 8% 10% 13% 20% 20%

Microsoft Forefront

1% 7% 10% 12% 13%

Microsoft Security Essentials

1% 2% 0% 0% 3%

Sophos 2% 11% 11% 12% 3%

Symantec 45% 39% 44% 27% 40%

Trend 17% 14% 20% 24% 18%

VIPRE (Sunbelt) 4% 3% 1% 0% 0%

Other 1% 3% 0% 0% 0%

Experienced Downtime from Virus/Malware?

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 14% 13% 21% 8% 13%

No 86% 87% 79% 92% 88%

Initial Email Virus Scan

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Barracuda 7% 4% 3% 2% 0%


ClamAV 1% 1% 0% 2% 0%

Dell MessageOne

1% 2% 0% 0% 3%

GFI MailSecurity

1% 1% 0% 0% 3%

GWGuardian 0% 1% 0% 0% 0%

MailMarshal 1% 4% 1% 0% 3%

Clearswift MIMEsweeper

1% 2% 0% 2% 0%

McAfee 1% 5% 4% 4% 10%


3% 3% 3% 2% 3%

Microsoft Forefront

2% 3% 11% 4% 3%

Mimecast 18% 20% 14% 12% 5%

MX Logic 7% 5% 1% 0% 0%

Postini 30% 33% 45% 33% 53%

Sophos MailMonitor

1% 2% 0% 2% 3%

Symantec Brightmail

0% 1% 0% 2% 0%


4% 2% 1% 0% 0%

Symantec “Hosted” Mail Security

1% 1% 0% 0% 0%


2% 1% 8% 10% 8%


2% 3% 3% 10% 3%

Tumbleweed 1% 1% 3% 2% 3%

Use firewall virus detection

6% 1% 0% 0% 0%

Other 12% 6% 0% 14% 5%

Second Email Virus Scan in Place

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 54% 72% 77% 73% 85%

No 46% 28% 23% 27% 15%


emAIL

Second Email Virus Scan

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Barracuda 3% 1% 0% 0% 3%


ClamAV 1% 0% 0% 0% 0%

GFI MailSecurity

1% 0% 2% 0% 0%



2% 0% 0% 0% 0%

McAfee 9% 9% 11% 16% 15%


1% 0% 0% 0% 0%

Microsoft Forefront

2% 12% 16% 30% 27%

Mimecast 2% 2% 0% 0% 0%

Postini 1% 2% 2% 0% 0%

Sophos MailMonitor

0% 9% 7% 5% 3%

Symantec Brightmail

2% 0% 0% 0% 0%


25% 25% 24% 5% 12%

Symantec “Hosted” Mail Security

0% 1% 0% 0% 0%


0% 0% 4% 0% 0%


14% 11% 24% 24% 24%

Tumbleweed 1% 4% 7% 3% 9%

Use firewall virus detection

12% 8% 0% 0% 0%

Other 19% 14% 2% 11% 6%


Firm Filters Incoming Email for Word Content

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 47% 54% 43% 47% 48%

No 53% 46% 57% 53% 53%

Firm Filters Outgoing Email for Word Content

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 46% 50% 51% 42% 63%

No 54% 50% 49% 58% 38%

Spam Detection

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 0% 2% 0% 0% 0%

Barracuda 9% 4% 3% 4% 0%

Cisco IronPort 1% 1% 1% 12% 8%


1% 2% 1% 2% 3%

GFI 2% 1% 0% 0% 0%

GWGuardian 0% 1% 0% 0% 0%



3% 3% 4% 4% 3%

Microsoft Forefront

3% 4% 8% 8% 5%

Mimecast 19% 22% 14% 14% 3%

MX Logic 9% 5% 1% 0% 0%

Postini 30% 33% 51% 37% 58%

SpamAssassin 1% 1% 0% 6% 0%

SurfControl 1% 1% 0% 2% 3%

Symantec Brightmail

2% 1% 0% 0% 0%


6% 4% 1% 0% 3%


2% 1% 8% 10% 15%

Tumbleweed DAS

2% 4% 7% 4% 8%

Websense 1% 4% 3% 6% 0%

Other 18% 15% 7% 10% 8%



emAIL

Firm Has Redundant Email Servers

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 61% 35% 9% 2% 0%

Yes, we have one or more email server clusters

6% 20% 51% 71% 78%

Yes, we have redundant email servers

9% 21% 29% 27% 33%

We use an email continuity service

23% 33% 34% 39% 50%

Other 2% 3% 1% 0% 3%

Firm Prevents “Reply to All”

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 95% 84% 73% 69% 50%

We added a prompt

3% 5% 15% 18% 35%

We moved the button to a different location on the toolbar

1% 7% 8% 12% 15%

We rely on Outlook 2010 MailTips feature to warn users

1% 3% 3% 2% 0%

Show Real-Time Presence of Employees

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 80% 74% 66% 55% 40%

Yes, using software from our phone system

16% 18% 13% 8% 8%

Yes, using our IM or Microsoft LCS/OCS software

2% 7% 17% 31% 53%

Other 2% 1% 4% 6% 0%

Time Spent Managing Email Issues(Compared to 12 Months Ago)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Significantly less

9% 5% 4% 4% 5%

Less 26% 24% 18% 22% 18%

About the same

57% 65% 69% 57% 55%

More 8% 6% 7% 16% 15%

Significantly more

0% 0% 1% 2% 8%

Email Support Challenges

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


27% 36% 37% 32% 38%


2% 2% 0% 0% 0%


3% 4% 4% 2% 3%

Mailbox size 41% 36% 44% 44% 41%


1% 1% 0% 2% 0%


7% 7% 13% 10% 5%


7% 4% 1% 2% 5%


11% 7% 1% 4% 3%

Other 1% 2% 0% 4% 5%



emAIL

Email ManagementNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

We “age” email to limit mailbox size 10% 25% 20% 25% 33%

We “age” email to limit mailbox size (email older than “X” days will be archived)

13% 22% 32% 29% 43%

We set a “hard” limit on mailbox size (users cannot send when threshold is reached)

13% 22% 21% 20% 8%

We allow users to create personal archive files 26% 26% 15% 22% 13%

We central manage the creation of PST files 13% 9% 4% 2% 10%

We allow users to keep all messages in the email file for the foreseeable future

42% 32% 18% 22% 20%

We are currently evaluating one or more archiving or email/records management applications

14% 18% 14% 20% 20%

We ask users to move email into a “matter-centric” DMS

49% 55% 69% 55% 45%

We ask users to profile email into a nonmatter-centric DMS

9% 15% 7% 8% 3%

We use an archiving application that automatically moves older email off the mail server (Symantec KVS, Zantaz, etc.)

9% 20% 44% 43% 63%

We use an archiving application that automatically moves ATTACHMENTS ONLY off the mail server at a given age

2% 4% 6% 12% 15%

We have moved (are moving to) Exchange 2010, which handles large mailboxes better

24% 36% 42% 41% 45%

We utilize a records management application to store email records

3% 7% 11% 6% 10%

Other 3% 3% 3% 2% 0%

Email Archive Application

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 71% 57% 35% 24% 15%

Autonomy ACA

3% 1% 1% 0% 0%

CommVault 1% 1% 3% 2% 0%

EmailXtender (EMC)

1% 2% 1% 4% 0%


8% 4% 3% 6% 3%

Mimosa 0% 2% 3% 0% 0%

Sherpa 1% 1% 1% 0% 0%

Symantec/KVS Enterprise

5% 16% 33% 42% 49%

Zantaz (Autonomy/EAS)

1% 6% 16% 16% 33%

Other 11% 10% 10% 8% 0%


Firm Uses Stubbing with an Email Archive System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 45% 27% 29% 18% 9%

Not Available/NA

23% 25% 4% 8% 6%

Yes 32% 48% 67% 74% 86%



eLecTRONIc RecORdS mgmT.

Electronic Records Management

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 61% 59% 55% 50% 47%

CA Records Manager (FileSurf)

0% 2% 9% 11% 11%

iManage/Autonomy DMS

14% 23% 25% 30% 18%

iManage/Autonomy records management

1% 5% 3% 4% 8%

MessageOne 1% 0% 0% 0% 0%

OpenText DM/DOCS

4% 7% 6% 4% 5%

OpenText LegalKEY

1% 2% 0% 0% 5%

Postini Archive Manager

1% 2% 1% 0% 0%

ProLaw 6% 2% 0% 2% 0%

StarLaw 0% 0% 0% 0% 0%

Worldox 12% 3% 3% 0% 0%

Other 5% 3% 3% 2% 8%

Why No Electronic Records Mgmt.

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No support from management

34% 28% 13% 17% 9%

Products are not yet mature enough

3% 6% 8% 3% 4%

Currently researching products

19% 33% 38% 33% 48%

Waiting for upgrade to next DM version, which has RM module

3% 6% 6% 13% 4%

We are unclear on our needs

48% 30% 42% 30% 39%

Other 1% 4% 4% 10% 4%

Firm Uses a Matter-Centric Email System To Manage Email History

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No 50% 35% 20% 28% 23%

Yes, but no policy

34% 39% 44% 36% 33%

Yes, and with policy

10% 15% 23% 16% 25%

We will implement one soon

5% 11% 14% 20% 20%

% of Users Who Regulary Comply with Matter-Centric Email Filing

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

25% or less 0% 0% 0% 0% 13%

26% - 50% 0% 30% 8% 75% 38%

51% - 75% 44% 37% 46% 13% 0%

76% or more 56% 33% 46% 13% 50%

Median 80% 60% 75% 50% 65%

Average 83% 64% 72% 54% 64%

% of Users Who Sometimes Comply

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

25% or less 93% 73% 42% 43% 50%

26% - 50% 7% 27% 50% 57% 33%

51% - 75% 0% 0% 0% 0% 17%

76% or more 0% 0% 8% 0% 0%

Median 15% 20% 30% 30% 30%

Average 16% 22% 28% 29% 36%

% of Users Who Do Not Comply

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

25% or less 100% 82% 100% 71% 75%

26% - 50% 0% 18% 0% 29% 25%

Median 5% 13% 8% 25% 10%

Average 6% 17% 8% 21% 13%



mObILe devIceS

% of Attys With Access to Email via Smartphone

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

24% or less 2% 0% 1% 0% 0%

25% - 49% 2% 1% 1% 6% 0%

50% - 74% 8% 3% 3% 4% 3%

75% - 99% 31% 39% 29% 29% 25%

100% 57% 57% 66% 61% 73%

% of Staff With Access to Email via Smartphone

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

4% or less 20% 8% 1% 4% 0%

5% - 9% 17% 16% 15% 2% 5%

10% - 19% 28% 29% 38% 34% 18%

20% - 100% 36% 48% 46% 60% 78%

Tablet DevicesNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 42% 18% 20% 12% 8%

Apple iPad or iPad2

57% 80% 80% 86% 93%

BlackBerry Playbook

4% 9% 11% 16% 15%

HP Slate 0% 3% 4% 0% 0%

HTC Flyer 0% 0% 0% 2% 3%

Motorola Xoom

1% 9% 6% 14% 8%

Samsung Galaxy Tab

1% 4% 6% 6% 13%

Viewsonic ViewPad

1% 0% 1% 0% 0%

Other 1% 2% 0% 0% 3%

Smartphones Used Based on Embedded OS

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 1% 0% 0% 2% 0%

Android OS 62% 66% 56% 59% 33%

Apple iPhone 79% 80% 79% 86% 80%

BlackBerry OS 84% 90% 97% 96% 100%

Nokia OS 1% 2% 6% 4% 8%

Palm OS (e.g., Treo 650, 700p)

2% 3% 15% 4% 5%

Palm Pre/Pixi 6% 10% 3% 10% 5%

Symbian OS (e.g., Nokia E62/E62)

1% 1% 1% 8% 3%

Windows Mobile

14% 28% 35% 27% 30%

Other 0% 0% 0% 0% 0%

Devices NOT Allowed to Connect to Email

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 84% 69% 63% 56% 37%

Android devices

5% 8% 17% 26% 29%

Apple iPhone 5% 8% 7% 2% 5%

Apple iPad 2% 3% 7% 2% 0%

Other 5% 12% 6% 14% 29%

Smartphone Replacement Cycle

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

1 year 1% 1% 3% 2% 0%

2 years 27% 32% 37% 45% 49%

3 years 3% 4% 10% 12% 10%

4 years or more 1% 1% 0% 0% 0%

As they break 18% 13% 14% 6% 8%

When new functionality compels a change

9% 7% 3% 6% 8%

Attorney's responsibility to replace

40% 41% 31% 29% 18%

Other 1% 2% 3% 0% 8%



mObILe devIceS

Mini Notebooks/Netbooks

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 67% 68% 65% 72% 82%

Acer 5% 3% 1% 2% 0%

Asus 3% 3% 3% 2% 0%

Dell 7% 7% 13% 6% 8%

HP 16% 14% 14% 6% 10%

Lenovo 2% 3% 3% 12% 0%

Toshiba 1% 2% 1% 0% 0%

Other 1% 1% 0% 0% 0%

Time Entry Application on PDAs

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 95% 91% 83% 76% 59%

ADERANT Mobile Office

0% 0% 0% 2% 0%

AirTime Manager

1% 2% 0% 0% 3%

APS DTE InHand

0% 3% 9% 6% 23%

PensEra TimeKM

2% 1% 1% 2% 10%

Sage Carpe Diem mobile

1% 1% 1% 4% 0%

Thomson Elite mobile time entry

1% 1% 0% 2% 0%

Other 1% 2% 6% 10% 5%


Passwords Required on Mobile Devices

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 69% 67% 83% 80% 98%

No 31% 33% 17% 20% 3%

Firm's Position on Supporting Wireless Email Devices

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Multiple platforms (e.g., BES, GoodLink, ActiveSync)

54% 62% 77% 76% 65%

Multiple platforms but are working towards standardizing on one

7% 4% 0% 0% 5%

One platform but are working towards supporting multiple

6% 13% 17% 14% 28%

Only one platform

31% 18% 6% 10% 3%

Other 2% 3% 0% 0% 0%

Supporting Just One Platform (Which One)

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Hosted service from outside provider or cell phone carrier

0% 0% 0% 0% 8%


43% 64% 71% 80% 83%

Good Technology

3% 3% 0% 0% 0%


49% 28% 21% 10% 8%

NotifyLink Server

1% 0% 0% 0% 0%

Other 4% 5% 7% 10% 0%



mObILe devIceS

Wireless Email Sync Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 1% 0% 0% 0% 0%

Hosted service from outside provider or cell phone carrier

1% 1% 1% 0% 0%

BlackBerry Desktop Redirector

2% 1% 4% 2% 0%


71% 86% 94% 92% 97%

Good Technology

5% 12% 11% 20% 21%

GroupWise Mobile Server

1% 0% 0% 0% 0%

Intellisync 0% 0% 0% 2% 3%


74% 67% 83% 71% 67%

NotifyLink Server

2% 1% 1% 0% 0%

POP3 connections

5% 4% 6% 2% 8%

IMAP connections

6% 2% 7% 2% 5%

Other 1% 2% 1% 0% 10%

Firm Provides Financial Support for PDAs

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 81% 88% 89% 88% 88%

No 19% 12% 11% 12% 13%

PDA Financial Support for Partners

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

(Hardware) Firm fully funds the purchase of smartphone

62% 43% 52% 60% 57%

(Hardware) Firm provides a stipend or allowance toward a smartphone

19% 23% 28% 22% 26%

(Hardware) User pays full cost of PDA

14% 23% 23% 24% 20%

(Data) Firm pays full cost of monthly data service

65% 56% 62% 51% 71%

(Data) Firm partially pays or provides a stipend for monthly data service

22% 31% 37% 33% 31%

(Data) User pays full cost of monthly data service

6% 6% 7% 13% 3%

(Voice) Firm pays full cost of monthly voice plan

47% 29% 28% 13% 29%

(Voice) Firm partially pays or provides a stipend for monthly voice plan

17% 22% 23% 22% 14%

(Voice) User pays for the monthly voice plan

16% 29% 35% 38% 49%

Other 2% 2% 5% 4% 9%



mObILe devIceS

PDA Financial Support for Associates

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


52% 38% 52% 64% 54%


25% 29% 32% 22% 31%


14% 27% 20% 20% 17%


63% 56% 58% 58% 69%


26% 35% 45% 36% 29%


6% 5% 7% 9% 3%


41% 21% 18% 11% 26%


19% 24% 25% 20% 14%


20% 35% 40% 40% 49%

Other 4% 3% 5% 4% 9%

PDA Financial Support for Select Staff

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


59% 57% 66% 78% 74%


24% 22% 20% 16% 23%


16% 18% 19% 9% 14%


65% 64% 71% 69% 77%


22% 27% 32% 29% 26%


9% 4% 8% 4% 6%


45% 43% 41% 38% 37%


18% 18% 22% 16% 26%


17% 18% 24% 22% 37%

Other 3% 3% 5% 4% 3%



mObILe devIceS

Invoicing of Cell/Wireless Device

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

All invoicing is done via corporate account

64% 54% 48% 57% 57%

Carrier uses “split” billing

1% 2% 11% 18% 26%

Invoices are mailed to individuals and firm provides a stipend

24% 26% 33% 14% 11%

Invoices are mailed to individuals and user submits expense report for pertinent charges

23% 29% 30% 27% 23%

Invoices with voice plans are mailed to individuals, those accounts with data only are billed to corporate account

1% 5% 15% 18% 26%

Other 4% 7% 3% 7% 6%

Firm Provides Financial Support for Aircards

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 51% 51% 45% 39% 45%

No 49% 49% 55% 61% 55%

Aircard Financial Support for Partners

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

(Hardware) Firm fully funds the purchase of aircard

84% 78% 66% 80% 82%

(Hardware) Firm provides a stipend or allowance toward an aircard

3% 4% 17% 0% 18%

(Hardware) User pays full cost of aircard

5% 5% 10% 10% 6%


67% 52% 38% 50% 65%


3% 1% 7% 10% 18%


1% 1% 10% 5% 6%

Other 11% 17% 28% 5% 12%



mObILe devIceS

Aircard Financial Support for Associates

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


68% 69% 55% 72% 87%


4% 3% 23% 0% 20%


2% 3% 9% 11% 7%


57% 47% 32% 50% 67%


4% 3% 9% 11% 20%


4% 3% 9% 11% 7%

Other 17% 23% 36% 6% 7%

Aircard Financial Support for Select Staff

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+


77% 76% 70% 82% 88%


2% 3% 4% 0% 13%


0% 3% 9% 12% 6%


58% 43% 43% 41% 69%


2% 2% 0% 12% 13%


0% 2% 9% 6% 6%

Other 17% 19% 30% 6% 0%

ilta’s 2011 compensation survey

It’s been more than a decade since the association undertook a compensation survey. We’ve been hearing from you for many years that you are eager to find data around compensation of IT professionals in law firms, and we know that you want that data provided by a trusted source. This report is our response to your requests. Thank you to the almost 2,000 ILTA participants who contributed their data. We look forward to improving the process and increased participation in future iterations!

We encourage you to contact your human resources department to let them know this report is available!

www.iltanet.org/pubs


SOFTwARe dISTRIbuTION / heLpdeSk

Software Installations and Updates

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 29% 10% 1% 4% 0%

Altiris 3% 6% 13% 16% 26%

Bomgar 0% 1% 0% 0% 0%

Intel LANDesk 0% 1% 0% 4% 3%

KBOX 1% 3% 1% 4% 0%

ManageSoft 0% 0% 0% 2% 5%

Microsoft Group Policy

30% 38% 35% 12% 28%

Microsoft SCCM/SMS

3% 23% 55% 67% 62%

Microsoft WSUS

38% 42% 30% 24% 41%

NetInstall 0% 1% 0% 2% 0%

Norton/Symantec

12% 15% 8% 4% 3%

ZENworks 4% 4% 7% 4% 5%

Prism Deploy 1% 3% 10% 0% 0%

Scripted setup routines

15% 28% 17% 14% 21%

ScriptLogic Desktop Authority

7% 14% 14% 8% 8%

ScriptLogic MSI Studio

0% 1% 4% 0% 0%

Shavlik 2% 2% 3% 4% 5%

Track-It 1% 2% 1% 0% 0%

VERITAS WinInstall

1% 2% 3% 6% 3%

Other 7% 5% 4% 6% 5%

Remote Control Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 11% 2% 0% 0% 0%

Altiris 2% 5% 11% 4% 8%

Bomgar 0% 3% 1% 2% 8%

Citrix 7% 19% 17% 12% 15%

DameWare 3% 9% 13% 6% 10%

Funk Proxy 2% 10% 8% 4% 8%

GoToMyPC/GoToAssist

15% 16% 11% 14% 10%

LogMeIn 17% 16% 13% 10% 15%


1% 1% 3% 12% 10%

Microsoft Remote Desktop/ Assistance

44% 37% 34% 37% 28%

Microsoft SCCM/SMS

1% 7% 18% 24% 28%

NetMeeting 1% 1% 0% 4% 5%

Netop 0% 1% 0% 2% 8%

NetSupport 1% 0% 0% 4% 0%

pcAnywhere 2% 1% 1% 8% 3%

Radmin Remote Control

4% 3% 6% 0% 0%

ScriptLogic 2% 5% 7% 2% 3%

TeamViewer 6% 6% 1% 6% 0%

Track-It Remote

1% 4% 3% 0% 0%

VNC 30% 43% 25% 31% 13%

ZENworks 3% 3% 6% 4% 3%

WebEx 4% 6% 13% 10% 13%

Other 9% 9% 10% 16% 13%



heLpdeSk / wAN

Helpdesk Management

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 50% 24% 3% 0% 3%

Advent 1% 1% 0% 0% 0%

Altiris 0% 1% 3% 2% 3%

FootPrints 0% 3% 3% 6% 3%

FrontRange HEAT

0% 1% 6% 10% 15%

FrontRange ITSM

0% 0% 0% 0% 3%

GWI 0% 2% 0% 6% 3%

HelpSTAR 0% 1% 0% 0% 0%

HelpDesk Pro 0% 1% 0% 0% 0%

Service Desk 1% 2% 1% 0% 13%

Intelliteach IQTrack

1% 6% 15% 16% 3%

Magic 0% 0% 1% 2% 3%

Outlook 13% 7% 1% 0% 0%

Remedy 0% 0% 0% 2% 13%

Spiceworks 11% 5% 0% 0% 0%

Track-It 4% 21% 39% 14% 5%


7% 8% 14% 6% 5%

Outsourced 2% 2% 0% 0% 0%

Other 11% 17% 13% 37% 33%

Primary WAN Architecture

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

One office/NA 58% 17% 4% 0% 0%

Frame Relay 0% 1% 0% 0% 0%

Metro Ethernet 4% 8% 11% 4% 3%

MPLS 12% 45% 64% 78% 83%

Point-to-Point (T1/T3)

11% 12% 16% 6% 5%

VPN 13% 13% 3% 8% 8%

Other 3% 4% 1% 4% 3%

Redundant WAN Connection Between Offices

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 15% 36% 63% 84% 88%

No 85% 64% 37% 16% 13%

Both WAN Connections Same Size

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 22% 9% 20% 33% 40%

No 78% 91% 80% 67% 60%

WAN Acceleration Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 95% 73% 46% 29% 10%

Cisco 1% 3% 10% 4% 23%

Citrix Repeater 1% 1% 0% 0% 3%

Juniper 1% 1% 0% 0% 3%

Packeteer 0% 1% 1% 0% 0%

Riverbed Technology

2% 19% 35% 67% 58%

Silver Peak 1% 2% 7% 0% 3%

Other 0% 2% 1% 0% 5%



RemOTe AcceSS / SySTem AudITINg / TeLecOm

Remote AccessNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 0% 0% 0% 0% 0%

Citrix on mobile devices

12% 33% 41% 53% 45%

Citrix XenApp 26% 55% 61% 69% 80%

Citrix XenDesktop (VDI)

4% 6% 13% 18% 23%

GoToMyPC 10% 6% 6% 8% 3%

GroupWise Web

4% 1% 1% 0% 0%

IPass/SecuRemote

0% 0% 0% 4% 5%

LogMeIn 9% 9% 4% 2% 3%

Microsoft DirectAccess (Windows 7/Server 2008 R2-based)

1% 1% 0% 2% 0%

Microsoft Remote Desktop Connection

46% 30% 21% 22% 8%

Microsoft Terminal Server (No Citrix)

34% 23% 13% 12% 8%

Outlook Web Access

58% 64% 75% 65% 70%

pcAnywhere 2% 2% 0% 2% 0%

SSL VPN 23% 25% 32% 29% 38%

TeamViewer 1% 1% 1% 2% 0%

VMware View (VDI)

1% 4% 14% 2% 5%

VPN client software on laptop/PC

33% 28% 56% 47% 60%

VPN on mobile device

5% 4% 8% 4% 8%

VPN-connected IP phone

2% 5% 8% 10% 5%

Web-based DMS

5% 5% 10% 2% 3%

Windows RAS 1% 1% 3% 0% 0%

Other 1% 3% 1% 10% 3%

Audit/Inventory

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None/NA 36% 21% 9% 6% 5%

Altiris 1% 5% 13% 10% 20%

AuditWizard 1% 2% 0% 4% 0%

E-Z Audit 1% 1% 0% 2% 0%

KBOX 1% 4% 1% 2% 3%

LANDesk 0% 1% 3% 4% 3%

Microsoft Access

3% 5% 3% 0% 0%

Microsoft Excel 17% 10% 3% 6% 0%

Microsoft SMS 2% 15% 43% 45% 40%

ScriptLogic 3% 8% 6% 2% 5%

Spiceworks 17% 12% 6% 0% 3%

Track-It 5% 18% 26% 12% 5%

ZENworks 3% 3% 7% 4% 3%


6% 6% 6% 14% 13%

Other 14% 11% 10% 16% 15%

Voicemail Available from Email Inbox

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 56% 68% 69% 72% 72%

No 44% 32% 31% 28% 28%

Policy Prohibiting Saving Voicemail to DMS

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 3% 2% 8% 8% 11%

No 97% 98% 92% 92% 89%



TeLecOm / voIp

Unified Voice Messaging

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Avaya 16% 13% 11% 12% 13%

AVST CallXpress

2% 3% 3% 5% 3%

Cisco 14% 27% 36% 47% 58%

Microsoft Exchange

6% 7% 11% 16% 11%

Mitel 10% 8% 7% 2% 3%

NEC 5% 1% 0% 0% 0%

Nortel 7% 10% 15% 14% 8%

ShoreTel 15% 15% 7% 0% 0%

Siemens 2% 2% 3% 0% 0%

Toshiba 7% 2% 0% 0% 0%

Other 16% 11% 7% 5% 5%

Primary Kind of Phone System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Hosted VoIP 2% 2% 1% 2% 3%

Key System 3% 1% 0% 0% 0%

PBX 50% 35% 31% 24% 13%

VoIP 33% 45% 52% 57% 68%

VoIP-Enabled PBX

10% 17% 14% 18% 18%

Other 1% 1% 1% 0% 0%

Brand of PBX Phone System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Avaya 26% 25% 25% 18% 0%

Comdial/Vertical

3% 4% 0% 0% 0%

Iwatsu 3% 0% 0% 0% 0%

Mitel 11% 25% 0% 0% 20%

NEC 7% 7% 0% 9% 0%

Nortel 30% 27% 50% 45% 40%

Siemens 5% 4% 20% 18% 40%

Toshiba 9% 7% 0% 0% 0%

Other 7% 2% 5% 9% 0%


Brand of VoIP Phone System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

3Com 2% 1% 0% 0% 0%

Avaya 13% 7% 6% 7% 12%

Cisco 29% 49% 69% 82% 81%

Microsoft Office Communications Server

0% 0% 3% 0% 0%

Mitel 10% 4% 9% 11% 0%

NEC 2% 1% 0% 0% 0%

Nortel 4% 4% 0% 0% 4%

Siemens 0% 1% 0% 0% 0%

ShoreTel 33% 29% 13% 0% 0%

Other 8% 3% 0% 0% 4%


Brand of VoIP- Enabled Phone System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

3Com 7% 4% 0% 0% 0%

Avaya 20% 39% 22% 56% 50%

Mitel 20% 11% 0% 0% 17%

NEC 33% 0% 0% 0% 0%

Nortel 7% 29% 67% 33% 33%

Siemens 0% 4% 11% 0% 0%

Toshiba 0% 4% 0% 0% 0%

Other 13% 11% 0% 11% 0%


Deploy Softphones with VoIP System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 28% 31% 48% 55% 43%

No/NA 72% 69% 52% 45% 57%



voIp / wIReLeSS / ShARepOINT / exTRANeTS

% Using Softphone Outside of the Office

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 16% 30% 9% 5% 0%

1% - 2% 32% 24% 36% 50% 21%

3% - 9% 16% 21% 14% 18% 14%

10% or more 36% 24% 41% 27% 64%

% Using Softphone Inside the Office

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

0% 68% 51% 36% 53% 58%

1% - 2% 9% 20% 27% 26% 8%

3% - 9% 9% 9% 18% 16% 17%

10% or more 14% 20% 18% 5% 17%

Firm’s Position on Outside Wireless Access

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/None 15% 5% 1% 0% 3%

Loaner pool of aircards

52% 68% 76% 69% 56%

Permit users to tether

24% 39% 32% 37% 44%

Issue aircards 14% 17% 15% 22% 23%

Pay for aircards 11% 13% 13% 20% 15%

Do not pay, but allow access

24% 28% 21% 35% 36%

How Using SharePoint

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

NA 78% 58% 27% 8% 8%

Document management

1% 3% 10% 8% 8%

Extranet usage 3% 12% 23% 39% 48%

Intranet usage 20% 38% 68% 78% 80%

Public website usage

0% 1% 7% 6% 13%

Other 2% 6% 7% 22% 13%

Third-Party Package To Enhance SharePoint

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 95% 74% 39% 32% 25%

Add-in from your DMS vendor

3% 8% 18% 14% 25%

Axceler ControlPoint

0% 0% 0% 0% 8%

BA Insight 0% 1% 4% 7% 11%

Bamboo Solutions

3% 5% 10% 9% 28%

Handshake 0% 4% 14% 20% 25%

KWizCom 0% 1% 0% 0% 6%

SharePointBoost 0% 0% 0% 5% 0%

XMLAW Thomson

0% 9% 27% 32% 22%

Other 0% 3% 4% 7% 11%


ExtranetNumber of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 78% 51% 18% 10% 0%

AMS Legal 1% 8% 30% 20% 13%

Autonomy iManage WorkSite

3% 13% 10% 16% 13%

eRoom 1% 1% 3% 2% 13%

Firmex Deal Room

1% 4% 6% 4% 5%

Handshake 1% 1% 3% 2% 3%

Hubbard One 0% 1% 3% 4% 8%


3% 7% 18% 33% 38%

Microsoft SharePoint (hosted by third-party)

1% 1% 1% 2% 3%

NetDocuments 6% 3% 3% 4% 0%

Notes/Domino 0% 1% 3% 6% 5%

OpenText 1% 2% 1% 2% 5%

Worldox Web 0% 1% 1% 0% 0%

XMLAW 0% 1% 3% 4% 5%


5% 9% 15% 14% 21%

Other 3% 6% 4% 2% 8%



cONFeReNcINg / cLOud cOmpuTINg

Audio Conference System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Internal 30% 15% 7% 0% 3%

External 27% 34% 51% 51% 65%

Both internal and external

42% 51% 41% 49% 33%

Internal Conference System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Avaya 18% 19% 6% 13% 8%

Cisco 13% 26% 47% 54% 83%

Inter-Tel 4% 6% 0% 0% 0%

NEC 7% 4% 0% 0% 0%

Nortel 11% 11% 6% 8% 8%

Polycom 20% 9% 26% 17% 0%

ShoreTel 13% 16% 6% 0% 0%

Other 13% 9% 9% 8% 0%


External Conference System

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

AT&T 21% 13% 9% 10% 11%

A+ Conferencing

3% 1% 0% 2% 0%

Bell 3% 3% 3% 8% 6%

Genesys 3% 1% 0% 2% 6%

Global Crossing

6% 3% 9% 6% 14%

InterCall 7% 12% 2% 8% 19%

Paetec 2% 2% 0% 0% 0%

Premier 9% 5% 5% 2% 6%

Soundpath 13% 33% 51% 47% 17%

Verizon 3% 2% 0% 0% 3%

Other 31% 26% 22% 16% 19%


Cloud Computing Service

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 31% 19% 10% 12% 10%

Backup/Disaster recovery

23% 17% 10% 8% 8%

CRM/Contact management

1% 3% 0% 4% 0%

Data storage 6% 5% 1% 8% 3%

Document management

7% 5% 1% 2% 3%

Email archiving 15% 15% 10% 10% 8%

Email continuity

21% 29% 37% 31% 35%

Email hosting 1% 1% 1% 0% 3%

Email marketing

6% 9% 15% 14% 8%

Extranet 6% 16% 28% 27% 28%

Financial 1% 1% 1% 0% 3%

HR 9% 19% 44% 27% 20%

Immigration/Forms

2% 4% 8% 4% 8%

IP docketing 1% 5% 17% 2% 0%

Large file transmission

17% 22% 21% 25% 15%

Library 2% 8% 14% 10% 5%

Litigation/EDD applications

5% 17% 32% 29% 23%

Office applications

2% 1% 0% 0% 0%

Payroll 22% 30% 49% 39% 28%

Personal file storage

10% 11% 8% 10% 0%

Public website 16% 26% 37% 35% 30%

Records 1% 2% 0% 0% 0%

Security-as-a-Service

3% 4% 6% 6% 0%

Spam filtering 38% 48% 62% 47% 68%

Telephones 1% 4% 3% 2% 3%

Video streaming

1% 2% 4% 8% 10%

Other 6% 4% 11% 8% 5%



bAckupS / SecuRITy

Redundant/Backup Internet Connection

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 60% 71% 86% 98% 93%

No 40% 29% 14% 2% 8%

Replication Software for Critical Data

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 76% 39% 15% 14% 8%

CommVault 1% 1% 3% 8% 5%

Compellent 1% 3% 7% 2% 0%

Double-Take 3% 8% 10% 12% 15%

EMC 1% 8% 13% 27% 33%

EqualLogic 5% 11% 11% 8% 0%


NetApp SnapMirror

3% 8% 25% 14% 15%

Neverfail 1% 3% 0% 2% 0%

XOsoft 0% 2% 4% 2% 5%

Other 10% 15% 8% 8% 18%

Disk-to-Disk Backup for Data Recovery

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/None 37% 20% 15% 16% 10%

Yes 63% 80% 85% 84% 90%

Other 1% 0% 0% 0% 0%

In-House Backup Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Online backup service provider

17% 9% 3% 2% 0%

CA BrightStor ARCserve

6% 5% 7% 6% 5%

CommVault 3% 8% 23% 32% 25%

EMC 0% 4% 10% 10% 15%

Syncsort 0% 0% 1% 0% 3%

Symantec/VERITAS

60% 49% 34% 34% 40%

Other 24% 35% 31% 30% 28%

Data Deduplication Technology

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

No/None 78% 60% 37% 34% 21%

Asigra 1% 3% 0% 0% 3%

CA/ARCserve 1% 0% 0% 2% 0%

CommVault 2% 1% 4% 8% 3%

Data Domain 1% 5% 14% 12% 18%

EMC Avamar 0% 3% 9% 12% 24%

ExaGrid 0% 1% 1% 2% 3%


HP 0% 2% 0% 0% 3%

IBM TSM 0% 0% 0% 2% 0%

NetApp 3% 13% 30% 16% 18%

Symantec 6% 4% 1% 4% 3%

Other 7% 8% 3% 4% 5%

Security Measures in Place

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Laptop encryption

30% 33% 41% 63% 85%

BlackBerry encryption

52% 53% 49% 71% 75%

Firm-issued and encrypted USB drives

16% 21% 23% 27% 40%

Endpoint securty

7% 5% 12% 6% 20%

Laptop tracing 10% 13% 13% 24% 8%

BlackBerry/ iPhone tracing

10% 5% 6% 6% 3%

Automatic content-based email encryption

12% 27% 36% 18% 38%

User-initiated email encryption service

11% 16% 14% 12% 15%

Intrusion detection

32% 31% 43% 55% 63%

Intrusion prevention

35% 34% 28% 53% 53%

Biometric identification

11% 7% 4% 12% 13%

Two-factor authentication

7% 14% 19% 41% 45%

Other 5% 3% 6% 4% 5%



bAckupS / SecuRITy / buSINeSS cONTINuITy / TechNOLOgy SpeNdINg

Online Backup Service Provider

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

AmeriVault 4% 0% 0% 100% 0%

Carbonite 4% 0% 0% 0% 0%

EVault 33% 41% 50% 0% 0%

LiveVault 7% 0% 0% 0% 0%

Other 52% 59% 50% 0% 0%


Primary Firewall Router

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Astaro 1% 2% 0% 2% 0%

Check Point 1% 2% 16% 20% 38%

Cisco 38% 48% 54% 56% 33%

Fortinet 5% 4% 10% 2% 3%

Juniper 4% 8% 7% 8% 10%

Linux-based 1% 1% 0% 0% 0%

Microsoft ISA server

1% 1% 3% 2% 5%

Palo Alto 1% 1% 3% 2% 10%

SonicWALL 33% 20% 3% 6% 0%

Symantec 2% 0% 0% 0% 0%

WatchGuard 9% 9% 3% 2% 0%

Other 6% 6% 1% 0% 3%

Outside Vendor for Emergency Notification

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 95% 80% 66% 55% 23%

MessageOne (AlertFind)

1% 4% 10% 31% 43%

Send Word Now

1% 1% 6% 2% 18%

Telstra 0% 0% 0% 0% 3%

Other 3% 14% 18% 12% 15%

Disaster Recovery Plan in Place

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Yes 43% 46% 60% 75% 90%

No 16% 5% 9% 4% 0%

Under development

42% 49% 31% 22% 10%

Web Filtering Software

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

None 30% 24% 24% 20% 23%

Astaro 1% 3% 0% 2% 0%

Barracuda 6% 4% 4% 4% 0%

Blue Coat 0% 3% 1% 4% 13%

Fortinet 1% 4% 7% 2% 3%

iPrism 2% 2% 3% 6% 0%

McAfee 2% 4% 1% 0% 3%

Panda 1% 0% 0% 0% 0%

Postini 3% 4% 4% 6% 3%

Secure Computing

0% 0% 0% 0% 5%

SonicWALL 21% 10% 0% 2% 0%

SurfControl 1% 2% 3% 4% 3%

Symantec 3% 1% 1% 8% 8%

WatchGuard 5% 4% 1% 0% 0%

WebMarshal 1% 2% 3% 2% 3%

Websense 10% 19% 31% 26% 20%

Zscaler 3% 1% 1% 2% 0%

Other 10% 12% 13% 12% 20%

Capital Expenses Compared to Last Year

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Decreased 18% 11% 11% 10% 20%

Stayed the same

48% 42% 41% 51% 38%

Increased 34% 47% 47% 39% 43%

Operating Expenses Compared to Last Year

Number of Attorneys

<50 50 - 149 150 - 349 350 - 699 700+

Decreased 14% 9% 11% 12% 20%

Stayed the same

55% 44% 44% 51% 35%

Increased 31% 47% 44% 37% 45%


ANNOyANceS

Biggest Annoyances

Number of Attorneys

<5050 - 149

150 - 349

350 - 699

700+

Email management 49% 48% 55% 55% 45%

Managing project loads

17% 23% 34% 37% 43%

High software maintenance costs

24% 28% 28% 24% 8%

Users' acceptance of change

29% 25% 28% 16% 13%

Keeping up with new versions of software

38% 27% 27% 18% 20%

IT staffing issues 6% 16% 24% 24% 15%

Keeping up with storage needs

17% 26% 24% 31% 30%

Managing expectations 28% 34% 20% 37% 40%

Spyware 10% 8% 10% 0% 3%

Meeting needs for and/or getting participation in training

12% 13% 10% 8% 8%

Cost of hosting client data (e.g., litigation)

5% 6% 8% 6% 8%

Security updates and resulting operational impacts

13% 5% 7% 10% 13%

PDA maintenance and repair

5% 4% 6% 6% 3%

Other 4% 4% 3% 12% 13%

Roaming profiles 5% 4% 3% 0% 0%

Viruses 6% 3% 3% 4% 5%

Software license and fee arrangements

9% 8% 3% 2% 10%

Difficulty reconciling invoices from suppliers

1% 1% 1% 2% 3%

Outsourcing 1% 2% 1% 4% 3%

High cost of technology

14% 10% 1% 4% 8%

Spam 3% 1% 0% 0% 3%


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INdex

Annoyances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48, 85

Audit/Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38, 79

Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43-44, 83-84

Budgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48, 84

Business Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45, 84

Business Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 59

Cloud Computing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43, 82

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26, 42, 63, 82

Conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 61

Contact Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20, 57

Cost Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23, 60

Digital Dictation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20, 57-58

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16, 54

Docketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23, 61

Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19, 56

Document Management (DMS) . . . . . . . . . . . . . . . . . . . . . . . . . 19, 57

E-Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25, 63

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27-32, 65-69

Email Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31-32, 69

Email Mailbox Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-28, 65

Email Management . . . . . . . . . . . . . . . . . . . . . . . . 28-30, 32-33, 65-69

Email Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27, 37, 65

Email Reply to All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31, 68

Email Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30, 68

Email Spam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30, 67

Email Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31, 68

Email Virus Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29-30, 66-67

Email Wireless. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33-35, 37, 71-76

Electronic Records Management . . . . . . . . . . . . . . . . . . . . . 32-33, 70

Enterprise Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-27, 64

Ethical Walls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20, 57

Extranets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42, 81

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21, 58

Financial Analysis Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 59

Green Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17, 54

Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38-39, 77-78

HR/Payroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27, 63

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21, 58

IP/Trademark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 63

iPads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33-34, 71

Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26, 64

Laptops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-17, 54

Litigation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26, 62

Matter-Centricity. . . . . . . . . . . . . . . . . . . . . . . . . . .19, 32-33, 57, 69-70

Metadata Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19, 56

Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33-37, 71-76

NOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13, 51

Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13, 51

Outstanding Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13, 16, 53-54

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31, 68

Print/Scan/Photocopy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-18, 55

Project Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 62

Records Management . . . . . . . . . . . . . . . . . . . . . . . . .21-22, 32, 58-59

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39, 79

Reply to All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31, 68

SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15, 53

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34, 44-45, 83-84

Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-14, 51

SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41-42, 81

Software Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 77

Spam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30, 67

Tablets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33-34, 71

Technology Spending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48, 84

Telecom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40, 79-80

Time and Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22, 60, 72

Videoconferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17, 54-55

Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-15, 51-53

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37-38, 79-80

VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40-41, 80-81

WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39-40, 78

Wireless Access . . . . . . . . . . . . . . . . . . . . . . . .33-35, 37, 41, 71-76, 81

Word Processing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 55

Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 22, 55, 59


K2

K E N O

K O Z I E


Introducing Verve™ e-discovery powered by Kroll Ontrack. Verve delivers on promises left

unfulfilled by others. Reduce costs and streamline processes with a complete do-it-yourself

software as a service (SaaS) platform. For big or small matters, Verve is ready when you are.

Re-discover e-discovery at vervediscovery.com or call 800-347-6105.

Powered by Kroll Ontrack. Driven by you.


Introducing Verve™ e-discovery powered by Kroll Ontrack. Verve delivers on promises left

unfulfilled by others. Reduce costs and streamline processes with a complete do-it-yourself

software as a service (SaaS) platform. For big or small matters, Verve is ready when you are.

Re-discover e-discovery at vervediscovery.com or call 800-347-6105.

Powered by Kroll Ontrack. Driven by you.


Find out more about our project management and how we can increase your rate of review, visit www.fiosinc.com/rateofreview today!

the difference between success“Project management and rate of review are

Every time I work with Fios, I increase

“Increased rate of review relies on project management, the most important part of the relationship. That’s where

Fios really delivers.”

“We live or die on project management.With Fios, I’ve got phenomenal project

management and accelerated rates of review.”

“I have worked with Fios for many years. They have very high-level project managers.”

“The e-Discovery vendors that spend the most effort into getting

qualityproject managers Fios clearly does that.” that do well.

are the ones

“I work with Fios because of their technical expertise, their proactive solutions driven approach,

and their project management team.”

and failure. my likelihood of success.”

C

M

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CM

MY

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ideba-fios-ad_Cloud2-Final.pdf 1 7/25/11 3:24 PM