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ILLIAD AND DISCOVERY SERVICES
TLA 2015
Pamela Johnston
University of North Texas Libraries
UNT Libraries’ Single Search Box
Results: Bento Box
Online Articles Search: Summon
2013-2014Where Do Article Requests
Come From?
EBSCOHOST DATABASES
35%
SUMMON5%
VARIOUS UNT RESOURCES13%
MISCELLANEOUS RESOURCES8%
NO SOURCE GIVEN38%
Summon: Why So Few?
• Main Audience: 30,000 undergraduate students • In 2013-2014 undergrads accounted for 12% of all ILL requests
submitted• Undergrads may not be familiar with ILL service • Graduates and faculty tend to use specific databases; more
focused research
• Default: Full-Text Only• Satisfied with full-text items found• Patrons tend not to change defaults
2013-20142,300+ Requests for Articles That Were
Available in UNT Databases
NO SOURCE GIVEN25%
EBSCOHOST DATABASE
50%
SUMMON10%
OTHER16%
No Source Given/Full-Text Available
ILLiad Web Alert Results• Alert ran during November 2014• October 2014: 37%• November 2014: 26%• Web Alert is being used again in
Spring 2015• Future• Add catalog link to article request
form
Ebscohost/Full-Text Available
•Queried ILLiad for data using Custom Search•Exported 192 requests to Excel•Searched appropriate Ebscohost database for each article title•Results: 54% of the full-text articles could be located with one click…
The 54%: Article Linking
Serials Solutions: Linking from Ebscohost
Detailed Record Results• Removed ILLiad link from
Detailed Record• April 1 – 10, 2015: 6• April 1 – 10, 2014: 143• Future• New branding logo for find full-
text link
Trouble-Shooting
• September 2014 • Spike in requests via Ebscohost for Elsevier articles• Tech Services investigated: Elsevier was updating their linking syntax
• March-April 2014• Spike in requests via Ebscohost• Tech Services investigated: Serials Solutions changed name of linking service, so
Ebscohost settings needed updating
• April 2012• Date not populating correctly in article requests via Ebscohost• Modified ILLiad OpenURL Mapping table which corrected issue
Best Practices
• ILL staff – monitor requests, look for trends• Know your ILL management system • Investigate and trouble-shoot
• Communicate with your Technical Services staff• Share information with Subject Liaisons so they can educate users