ILI2010 Advanced Program

8/9/2019 ILI2010 Advanced Program

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13 OCTOBER 2010WORKSHOPS

14 & 15 OCTOBER 2010CONFERENCE AND SPONSOR SHOWCASE

NOVOTEL LONDON WEST, LONDON, UK

www.internet-librarian.com

THE INNOVATION

& TECHNOLOGY CONFERENCEFOR INFORMATION

PROFESSIONALS

digital libraries

e-resources

knowledge and information management

library systems

search and discovery

social media

GET REAL. STAY RELEVANT.

DIAMOND SPONSORS

PLATINUM SPONSORS

ASSOCIATION SPONSOR

GOLD SPONSORS

LEARNING PARTNER

INDUSTRY PARTNER

SUPPORTED BY

MEDIA PARTNERS

PRODUCED BY

PROGRAMME

Heres your priority code. You should quote this when you register. A B C D E F


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Who Should Attend Information professionals

Intranet managers

Research librarians

Portal managers

Content evaluators

Product developers

Documentalists

Information managers

University librarians

Web designers

Technical managers

Learning resource officers

Information analysts

Corporate, special librarians

Programme ChairsMarydee Ojala

Editor, ONLINE: The Leading

Magazine for Information

Professionals (USA)

David Raitt

Editor, The Electronic Library

(The Netherlands)

Advisory CommitteeKaren Blakeman

RBA Information Services (UK)

Ulla de Strickerde Stricker Associates (Canada)

Elspeth HyamsCILIP (UK)

Brian KellyUKOLN (UK)

Rajen MunooSingapore Management

University (Singapore)

ke NygrenStockholm County Library &

Stockholm Public Library

(Sweden)Mary PetersonRoyal Adelaide Hospital

(Australia)

Michael StephensDominican University and Tame

the Web (USA)

Martie van DeventerCouncil for Scientific and

Industrial Research (South Africa)

Katherine AllenInformation Today Ltd (UK)

ConferenceManagementRichard T. KaserVP of Content, Information

Today, Inc. (USA)

Jean MulliganChief Operating Officer,

Information Today Ltd. (UK)

OrganiserInternet Librarian International is

produced and organised by

Information Today Inc., the

publisher of Information Todaynewspaper and ONLINEand

Computers in Libraries

magazines, offering complete

coverage of information and

library technology.

Supporters andPartnersIn addition to the support of our

commercial sponsors, shown on

the front cover, Internet Librarian

International is partnered by

world-leading industry

associations, communities andpublications. See pages 12-13

for details of this years

supporters and media partners.

World Class LearningInternet Librarian International

brings together speakers from

around the globe to share their

knowledge and expertise.

Information professionals and

practising librarians share their

experiences and cautions about

their creative projects, innovative

solutions and practicalimplementation strategies.

Update your skills and learn

about new approaches, products

and technology for finding,

organising and managing

information resources.

Energise your thinking and

collect dozens of practical tips

and tools to take back to your

workplace.

Register for Internet LibrarianInternational today.

Conference at a Glance ........................ 4-5

Workshops ................................................ 6

Conference .......................................... 7-11

Supporters & Partners ...................... 12-13

Registration Information ........................ 15

Registration Form .................................. 16

Special NetworkingOpportunities

A unique feature of InternetLibrarian International is theopportunity to get to know yourcolleagues from around theworld with whom you havecommon interests. Theactivities shown below givedelegates time to meet and talkinformally.

Delegate Lunches

Lunch is included as part of your

conference registration so you

can continue your learning

process by talking with your

fellow delegates about their work.

Drinks Reception

All conference delegates and

speakers are invited to a Drinks

Reception from 17.00 18.00 on

Thursday 14 October, in the

sponsor area, hosted by

Information Today Ltd.

Networking DinnersJoin an informal group of

conference delegates and

speakers for dinner at a

neighbourhood restaurant on

Wednesday or Thursday evening.

Watch the website for details and

to sign up for a dinner group in

advance. (Everyone pays their

own bill and restaurants will be

moderately priced.)

Networking Before and After

the Conference

Join the conversation on Twitter,through blogs, and with our

Facebook group.

Twitter hash tag: #ili2010

Conference tag: ili2010

Facebook group:

Internet Librarian International

Facebook event:


LinkedIn group:


Contents

Woodside, Hinksey Hill,Oxford, OX1 5BE, UKT: +44 (0)1865 327813E: [email protected]

143 Old Marlton Pike,Medford, NJ 08055, USAT: +1 609 654 6266E: [email protected]

2

Organised by:

Conference DiscountsWeve held our conference fees for two years now, PLUS were

offering your colleagues a 40% discount to attend Internet Librarian

International. Register as a group and benefit from these massive

savings. Visit our website for full details: www.internet-librarian.com


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WelcomeWelcome to the 12th year of Internet

Librarian International the innovation

and technology conference for

information professionals. At Internet

Librarian International the focus is on

knowledge and information management,

library systems, e-resources, search and

discovery, and digital libraries.

Get real. Stay relevant. The reality of the

current economic climate means that itsimperative to provide pertinent services,

utilise the most appropriate tools, and explore

alternative approaches, whatever your

information setting.

Whether youre working in a library public,

academic, commercial or government or if

you're outside the traditional library embedded

in a different department, designing websites,

evaluating content, or acting as an independent

researcher, you must ensure your services are

relevant and cost-effective.

Learning from fellow information professionals is vital

to professional development. Technological change inlibraries has been breathtaking and it is not

stopping, not even slowing down. It affects every

aspect of our work environments, as well as how non

information professionals perceive us. Information

professionals must concentrate on the technologies

that align with the goals of their organisations and not

be carried away by technologies just because theyre

new and shiny.

Internet Librarian International 2010 brings together

an international group of speakers to inform and

invigorate you, emphasising the practical over the

theoretical to encourage the sharing of best

practices on a worldwide scale.

In short, Internet Librarian Internationalbrings you up to date and in touch withinnovation, technology and your fellowprofessionals, representing a learningexperience not to be missed.

See you in London.

Marydee OjalaConference Chair

What Would Socrates Say?Robert Rowland Smith, Author (UK)

Best-selling author, scholar and consultant, Robert

Rowland Smith, brings his unique perspective on daily

life to the world of information. In his book Breakfast

with Socrates, he applied the thoughts and teachings of

philosophers to the mundane tasks of everyday life. Hecharacterised Socrates as intensely curious, with a

probing and inventive mind. How can philosophy help

internet librarians reflect on what we do, and on our role

within our organisations? In the knowledge economy,

where work becomes intangible and spending on

services declines, how do we demonstrate the basic

worth of what we produce?

Getting Real about Social MediaHazel Hall, Edinburgh Napier University (UK)

As a firm advocate of social media, Hazel Hall, Director

of the Centre for Social Informatics at Edinburgh Napier

University; Executive Secretary for the Library and

Information Science Coalition; and the 2009 IWR

Information Professional of the Year, reveals the

relevance of social tools for information professionals. In

this exhilarating and practical keynote speech, she will

unveil the hidden potential of social media, including

personal professional development opportunities,

knowledge management applications, and alternative

research sources. She will also share her views on

guerilla tactics for exploiting social networks.

Closing Panel

Library Futures: Views and Visions for the

Future of Libraries and InformationProfessionals

Thomas Brevik,Michael Stephens,ke Nygren

Release your inner geek by hearing what these ber

geeks have to say about the latest developments in

internet and library technology, both in the near and far

future. What are the implications of technological

innovations for libraries? Come prepared to question the

panelists' philosophies of libraries and to adjust your

own thinking about the future of your information

seeking, managing and adoption strategies.

Sponsor Showcase

Internet Librarian Internationals unique SponsorShowcase provides a central networking hub for

informal demos and conversations with the events

sponsors global information product and service

providers. The Showcase is open throughout the

conference on 14 and 15 October.

14 & 15 OCTOBER 2010



Conference OverviewTwo Inspirational Keynotes

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WELCOME AND OPENING KEYNOTE


Coffee break and Sponsor Showcase opens

TRACK ALooking Ahead to Value

A101 Future SuccessMust be Earned

Barbro Wigell-Ryynnen, Ministry of Educationand Culture (Finland)

A102 Future of AcademicLibraries

Mal Booth, University of Technology Sydney(Australia)

Michael Jubb, Research Information Network (UK)

Lunch break and visit the Sponsor Showcase

A103 Library Teams andPeer Collaboration

Andrew Clark, UCB (UK)Helen Fallon, National University of Ireland (Ireland)Sharon Bostick, University of Missouri,Kansas City (USA)

A104 Evolution of WorkingEnvironments

Helen Leech, Surrey County Library Service (UK)Xoliswa Matroko, CSIR: Council for Scientificand Industry Research (South Africa)

Madelein van Heerden, CSIR: Council forScientific and Industry Research (South Africa)

Martie van Deventer, CSIR: Council for Scientificand Industry Research (South Africa)

Tea break and visit the Sponsor Showcase

A105 Visionary Views

Tony Hirst, The Open University (UK)Arthur Winzenried, Charles Sturt University(Australia)

Drinks Reception for all attendees

TRACK BInformation Discovery

B101 Searching forSearch Solutions

Patrick Kremer, INIST/CNRS (France)John Taylor, ProQuest (UK)

B102 Next GenerationInformation Discovery

Anne-Lena Westrum, Oslo Public Library (Norway)Nancy Moussa, University of Michigan (USA)

B103 Discovery,Dissemination andOutreach

Esben Fjord, Gladsaxe Public Libraries (Denmark)Robert Haran, Shire (UK)

B104 New Paradigms

David Kane, Waterford Institute of Technology(Ireland)

Nils Pharo, Oslo University College (Norway)

B105 Impacts of VirtualPresence andE-Resources

Susan Senese, University of Toronto Mississauga(Canada)

Har Kaur Battu, Government Medical Collegeand Hospital (India)

TRACKCResource Management

C101 Relating Value toPrice and Budget

Ulla de Stricker, de Stricker Associates (Canada)Armand Brevig, AstraZeneca (UK)Anja Chemnitz Thygesen, Quartz StrategyConsultants (Denmark)

C102 Monitoring andMaximisingOrganisational Impact

Brian Kelly, UKOLN (UK)Joy Palmer, Mimas, University of Manchester (UK)

C103 Working with Wikis

Karolien Selhorst, Vlissingen Library(The Netherlands)

Brunella Longo, Information Specialist (UK)

C104 Digital Services, MeetCustomer Satisfaction

David McMenemy, Steven Buchanan,University of Strathclyde (UK)

Arno Janssen, FrieslandCampina(The Netherlands)

C105 Mashing Libraries toBuild Communities

Owen Stephens, Consultant (UK)

09.00 10.15

10.15 10.45

10.45 11.30

11.45 12.30

14.00 14.45

15.00 15.45

15.45 16.15

12.30 14.00

16.15 17.00

17.00 18

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CONFERENCEAT A GLANCE

Thursday 14 October

4


Register online at www.internet-librarian.comAnd dont forget to bring colleagues at 40% discount!


5/16

KEYNOTE



TRACK AGoing Social

A201 Transparency inHyperlinked Libraries

Michael Stephens, Dominican University& Tame the Web (USA)

A202 What Phil Has Found

Phil Bradley, Internet Consultant (UK)

Lunch break and visit the Sponsor ShowcaseA203 Social Research

Karen Blakeman, RBA Information Services (UK)

A204 Social and Mobile

Karen Wallace, Sheffield Libraries, Archives& Information (UK)

Nancy Dowd, New Jersey State Library (USA)

Closing Panel

Library Futures: Views and Visions for the Future of Libraries and Information Professionals

Thomas Brevik, Royal Norwegian Naval Academy (Norway)ke Nygren, Stockholm County Library & Stockholm City Library (Sweden)Michael Stephens, Dominican University & Tame the Web (USA)

TRACK BTrending Information

B201 Turning E in the21st Century

Fred Guy, EDINA (UK)Claire Tylee, University of Bath (UK)Katrin Flemming, University of Bath (UK)Elly Thornton, University of Bath (UK)

B202 Taking It With You

Esben Fjord, Gladsaxe Public Libraries (Denmark)Alison McNab, De Montfort University (UK)

B203 Hot Topics inInnovation

Michael Stephens, Dominican University& Tame the Web (USA)

B204 Induction,Instruction Issues

Sara Batts, Reed Smith LLP (UK)Sally Birch, Weill Cornell Medical College (Qatar)Alice Burnett, Weill Cornell Medical College (Qatar)Ellen Sayed, Weill Cornell Medical College (Qatar)

TRACKCThe Techno Beat

C201 Taking the Libraryto the Learner

Hannah Whaley, University of Dundee (UK)Dave Pattern, University of Huddersfield (UK)Rurik Thomas Greenall, NTNU Library (Norway)

C202 Connecting Scholarswith Information

Terence Huwe, University of California,Berkeley (USA)

Kaiser Nikam, University of Mysore (India)

C203 Words, Words, Words

Amanda Hill, Hilbraith Ltd (Canada)Ian Hames, ebrary (UK)

C204 InstitutionalRepositories StayRelevant

Elsa Esterhuizen, Tshwane University ofTechnology (South Africa)

Pekka Olsbo, Jyvskyl University Library (Finland)Shatha Aloun, Kuwait Institute for Scientific

Research (Kuwait)

09.00 10.00

10.00 10.30

10.30 11.15

11.30 12.15

13.30 14.15

14.30 15.15

15.30 16.15

12.15 13.30

Friday 15 October


5

14 & 15 OCTOBER 2010



Did YouKnow?

Your delegate badge also gives you access to the Streaming Media Europe Exhibition, co-

located with Internet Librarian International on 14 and 15 October.

Check out the latest online video tools, technologies and resources for education, business,

government, broadcast and entertainment markets.


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Wednesday 13 OctoberWORKSHOPS


Workshopsat a Glance

10.00 13.00

14.00 17.00

6

10.00 13.00

Effective Use of the Social Web

in OrganisationsBrian Kelly, UKOLN (UK),Ann Chapman, University of Bath (UK)

The benefits of the social web for libraries and information

departments are now evident and many have adopted

blogging, microblogging, and other social network tools. But

the deployment of such services can be hindered by various

barriers, such as concerns over legal issues, misuse,

copyright infringement, perceptions of relevance and

appropriateness, and concerns over reliability and

sustainability. Individuals may worry about their use of social

media in a professional context. Ways of addressing such

concerns include use of appropriate policies covering use of

the social media services and procedures for addressing

problem areas (such as rapid take-down policies), risk

assessment and risk management approaches as well as theneed for staff development and training. This workshop

session will provide an opportunity for participants to discuss

barriers they have encountered and explore how such

barriers can be surmounted.

10.00 13.00

WebSearch SeminarMarydee Ojala, ONLINE Magazine (USA)

Today's difficult economy requires information professionals

to keep on top of technological and content changes that

affect their ability to deliver relevant research results in a

timely, cost-effective manner. It is the intricacies of search,

the knowledge of niche search engines and the use of

advanced search techniques that sets information

professionals apart from the amateurs and validates their

value to their organisations. This workshop, given by an

experienced web researcher, investigates power search

methods, alternative search engines, geographic differences,

multimedia search, real time and social resources, special

search features and specific information-rich websites in a

variety of subject disciplines. Learn tools, techniques and

tricks to enhance your competency, creativity and current

awareness of web search. Take your search skills to the next

level by attending this updated seminar.

14.00 17.00

Library Mashups

Tony Hirst, The Open University (UK)

Although there is a surfeit of content now available

via web syndication feeds such as RSS and Atom,

knowing what to do with it can be something of a

problem. In this workshop, technology expert Tony

Hirst will review what RSS is, what it can do, where it

can be found, how you can generate it, and most

importantly of all, what you can usefully do with it.

He will describe practical examples of how to use

RSS within the library context, in particular drawing

on Yahoo! Pipes as an environment for developing

with no programming experience required your own

Library mashups. If you've ever wanted to build your

own feed aggregator, filtered or not, or your own

TiCToCs feed'n'reading list powered currentawareness tool, this workshop will show you how.

14.00 17.00

A Roadmap to theHyperlinked LibraryMichael Stephens, Dominican University &Tame the Web (USA)

What does a connected world of continuous

computing mean for 21st century libraries? This

workshop provides a roadmap toward becoming the

hyperlinked library transparent, participatory,

playful, user-centred, and human, while still

grounded in our foundations and values. The notion

of the hyperlinked library is relevant to academic,

public, government, and commercial libraries, having

its roots in the library 2.0 philosophy of collaboration,

transparency, and empowerment. Bringing the library

staff right to wherever the user happens to be online

is a key component. But how do you do that and

how do you do it well? Emerging technologies will

force many information professionals into thinking

about new ways to reach their users and potential

users. The roadmap that Michael Stephens has

developed will ease your journey towards the

hyperlinked library.

The Internet Librarian International workshops are designed to offer in-depth, interactive learning in small groups.

The instructors are experienced librarians and information professionals, all practising experts in the subject areas.

Register for a workshop and increase the value you obtain from attending Internet Librarian International.

Workshops are priced separately. See registration form on outside back cover of this brochure to register or visit


W1 W3

W2

W4

W1

Effective Use of the Social Web in OrganisationsBrian Kelly, UKOLN (UK),Ann Chapman, University of Bath (UK)

W2

WebSearch SeminarMarydee Ojala, ONLINE Magazine (USA)

W3

Library MashupsTony Hirst, The Open University (UK)

W4

A Roadmap to the Hyperlinked LibraryMichael Stephens, Dominican University & Tame the Web (USA)


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Thursday 14 OctoberCONFERENCE


09.00 10.15

Welcome and Opening Keynote


Best-selling author, scholar and

consultant, Robert Rowland Smith,

brings his unique perspective on daily

life to the world of information. In his

book Breakfast with Socrates, he

applied the thoughts and teachings of

philosophers to the mundane tasks of everyday life.

He characterised Socrates as intensely curious, with

a probing and inventive mind. How can philosophy

help internet librarians reflect on what we do, on our

role within our organisations? In the knowledge

economy, where work becomes intangible and

spending on services declines, how do we

demonstrate the basic worth of what we produce?

10.15 10.45


TRACK ALooking Ahead to Value10.45 11.30

Future Success Must be EarnedBarbro Wigell-Ryynnen, Ministry of Education andCulture (Finland)

Libraries are now competing with other players such as

Google and must focus on expertise and emphasise

quality in order to meet future challenges. Finnish

libraries are heavily used, both as physical and virtual

spaces. Behind the success story is a framework for

continuous development of services. The secrets to theirsuccess can be applied to other types of libraries and

other countries.

11.45 12.30

Future of Academic LibrariesMal Booth, University of Technology Sydney (Australia),Michael Jubb, Research Information Network (UK)

At University of Technology Sydney (UTS), plans for a

new library building are fuelling a re-imagining of the

library and its services. The aim is to have a sustainable,

client-focused and innovative library, situated equally in

the physical and digital environments. The challenge of

demonstrating value is addressed in research from RIN,

which centres on how libraries can sustain their positionin supporting the missions of their host universities. What

are the relationships between levels of expenditure,

usage and research success of library collections?

Looking out 20 years, RIN speculates on future scenarios

and examines value propositions.

12.30 14.00


14.00 14.45

Library Teams andPeer CollaborationAndrew Clark, UCB (UK),Helen Fallon, National University ofIreland (Ireland), Sharon Bostick, University of Missouri,Kansas City (USA)

At pharmaceutical company UCB, strategic library

planning and the need to maximise the value of library

content and services enabled the small specialist global

library team to make changes across the organisation. Its

success with technology innovation significantly

influenced corporate initiatives and ensured that the

library remains a high performing team. Global

cooperation is also the theme of an academic writing

programme for librarians developed in Ireland. A

collaborative peer-support blog is used across continents

to use technology to further develop academic writing.

15.00 15.45

Evolution of WorkingEnvironmentsHelen Leech, Surrey County Library Service (UK),Xoliswa Matroko,Madelein van Heerden,Martie vanDeventer, CSIR: Council for Scientific and Industry Research(South Africa)

The environments in which internet librarians work is

changing, due both to technological advances and

evolving attitudes of organisations towards the role of

information professionals. In Surrey, the rise of web 2.0

and collaborative tools has led to the development of a

multi-authority version of 23 Things, a staff wiki, online

reading groups, public bookmarks, implementations of

Google Wave and other services. At CSIR, an embedded

library strategy moves information professionals closer to

their clients, the research staff.

15.45 16.15

Tea break in the Sponsor Showcase

16.15 17.00

Visionary ViewsTony Hirst, The Open University (UK), Arthur Winzenried,Charles Sturt University (Australia)

Tony Hirst reports on his 10-week Arcadia Fellowship

with the Cambridge University Library, where he looked

at quick wins available to a traditional university library,

particularly through a rapid prototyping approach. Arthur

Winzenried presents his visionary conceptions of a future

library, including the importance of leadership and

management (not often the same) and of correctly

recognising client needs.

A101

A103

A104

A105

A102

7


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Thursday 14 OctoberCONFERENCE


8

TRACK BInformation Discovery

10.45 11.30

Searching for Search SolutionsPatrick Kremer, INIST/CNRS (France), John Taylor,ProQuest (UK)

The watchword today for search is simplicity. Users

expect a single search box from which they can find

everything. Scientific and technical information provider

INIST/CNRS uses the Netvibes platform for its

BiblioCNRS portal. Companies with search systemswhich pre-date the internet must earn new users by

shedding old systems and old cultures, without

undermining old loyalties. ProQuests migration to a

single, unified search platform in 2010 had triple the

issues, with three legacy platforms to contend with.

Lessons from ProQuests and INIST/CNRS's approaches

can be applied by libraries in their own platform

development projects.

11.45 12.30

Next Generation InformationDiscoveryAnne-Lena Westrum, Oslo Public Library (Norway),

Nancy Moussa, University of Michigan (USA)User expectations derived from web 2.0, the social

web and crowdsourcing drive next generation

information discovery projects. The Pode project in Oslo

tested several new open source products and

investigated semantic web technology. The conversion of

MARC records to RDF will add linked data to the

catalogue and encourage re-use of records. The

University of Michigan is using WordPress to create an

interface with which cataloguers can upload MARC

records to a website and integrate digital images of

historical manuscripts, so that scholars can then

comment, correct and add information to the records.

12.30 14.00


14.00 14.45

Discovery, Disseminationand OutreachEsben Fjord, Gladsaxe Public Libraries (Denmark),Robert Haran, Shire (UK)

Regardless of the quality and quantity of resources and

collections, the issue of publicising their value even

their existence is a problem that transcends library

type. Gladsaxe Public Libraries are experimenting with

how to expose electronic resources in physical libraries.

They have developed interfaces for different kinds of

digital surfaces, including interactive digital screens, a

chair (Sonic) for music listening and an interactive floor

(The Cube). Fjord will describe the technological, legal

and user interface challenges they experienced. The

marketing and outreach issues faced by global

pharmaceutical company Shire are philosophically the

same as Gladsaxes, but a different clientele and

geographic diversity have necessitated an approach

aligned with company structure and ethos. Harandescribes the successful initiatives used to help

employees discover electronic resources.

15.00 15.45

New ParadigmsDavid Kane, Waterford Institute of Technology (Ireland),Nils Pharo, Oslo University College (Norway)

Microsoft Live Labs Pivot heralds a new paradigm for

search, combining two separate behaviours browsing

and searching and thus transforming the very nature of

web search. When Waterford put its entire collection on

Pivot, it began exploring what this means for both library

users and managers. The Library Laboratory

(Biblioteklaboratoriet), now in its fourth year, works as athink tank on issues related to developing standardised

and open source ways of distributing library metadata.

Stretch your mind by learning of these two novel

approaches to future library services.

15.45 16.15


16.15 17.00

Impacts of Virtual Presenceand E-ResourcesSusan Senese, University of Toronto Mississauga (Canada),

Har Kaur Battu, Government Medical College andHospital (India)

A redesign project moved the University of Torontos

website from a static, text heavy site to an interactive,

informative and dynamic site that meets student

expectations. Using Drupal, the project team developed

some specialised applications and signage, increasing

visibility and pushing information to students. Among

medical libraries in India, there has been a sea change in

information seeking behaviours. Easy availability of e-

resources has amplified the research process and

necessitated more emphasis on checking quality of

information.

B101

B102

B103

B104

B105

What delegates said

Excellent as usual!

Keep up the excellent international feel

to the event. It was fabulous meeting

people from India, Denmark, Italy... and

Birmingham!

This was my first year at ILI

I particularly valued the opportunity to

network with my fellow internationallibrarians and information professionals. I

also thought that the number of

delegates allowed a more targeted

networking.


9/16www.internet-librarian.com

9

TRACK CResource Management

10.45 11.30

Relating Value to Priceand BudgetUlla de Stricker, de Stricker Associates (Canada),ArmandBrevig, AstraZeneca (UK),Anja Chemnitz Thygesen, QuartzStrategy Consultants (Denmark)

Making content decisions within budget has always been

important, but with todays economic situation, its

become critical. In their presentation, de Stricker, Brevig

and Chemnitz examine the complexity of value

assessment and the justification to management.

11.45 12.30

Monitoring and MaximisingOrganisational ImpactBrian Kelly, UKOLN (UK), Joy Palmer, Mimas, University ofManchester (UK)

The social web permeates our information departments

and our personal lives. But how to measure the

effectiveness of our use of the social web? Kellys talk

will review ways in which a variety of social services,

including blogs and Twitter, can be monitored for theireffectiveness in achieving their desired goals. The

traditional usage statistics for online library services can

be misleading. Mimas performed quantitative and

qualitative research, with minimal resources, to bring a

new understanding of how the services impact research

and the knowledge economy. These presentations will

give you new perspectives on measurement, monitoring,

and valuing social and traditional services and improve

your strategies for engagement.

12.30 14.00


14.00 14.45

Working with WikisKarolien Selhorst, Vlissingen Library (The Netherlands),Brunella Longo, Information Specialist (UK)

Few online resources provoke as much controversy in

the library community as Wikipedia. A Dutch project,

Wiki loves Bieb will set up a structural collaboration

between Wikimedia Nederland and Dutch public libraries

to investigate media literacy, how libraries and other local

heritage partners can improve Wikipedias quality and the

promotion of libraries as reference points. Libraries

worldwide can learn from this project, using it as a

prototype. Wikipedia, however, is not the only wiki in the

world. Brunella Longo will describe the CPD-Wiki she set

up to support a career repositioning plan and toexperiment with new, open ways to share information

among peers and colleagues.

15.00 15.45

Digital Services, MeetCustomer SatisfactionDavid McMenemy, University of Strathclyde (UK),Steven Buchanan, University of Strathclyde (UK),Arno Janssen, FrieslandCampina (The Netherlands)

McMenemy and Buchanan present the results of a

survey of digital services in Scottish public libraries.

Although public libraries are trusted sources of

information, their websites are too frequently nothing

more than digitised leaflets and user satisfaction is

dropping. How can libraries begin to thrive in their

presentation of digital services? User satisfaction is

important in the corporate world as well. Janssen gives

an overview of how the Knowledge Information Centre atFrieslandCampina followed some new paths without

leaving its customers behind. Important lessons about

user satisfaction in disparate settings can be gleaned

from this session.

15.45 16.15


16.15 17.00

Mashing Libraries toBuild CommunitiesOwen Stephens, Consultant (UK)

Library mashups are becoming increasingly popular and possible for two reasons. The technology to create

mashups, such as Yahoo! Pipes, makes the exercise

more accessible to those without an IT background.

Second, governments are opening up their information,

making it available as linked data, a step that encourages

data reuse and repurposing. Library mashups can

surface information to and about your community, raising

the librarys status, proving the value of innovation and

building excitement about new technologies and the

information profession.

17.00 18.00

Drinks ReceptionAll conference delegates and speakers are invited to a

Drinks Reception from 17.00 18.00 on Thursday

14 October in the Sponsor Showcase, hosted by

Information Today Ltd.

C104

C102

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What delegates said

I thoroughly enjoyed the Conference this

year and found the use of Twitter enhanced

my understanding and experience. I look

forward to the next one!

I enjoyed meeting delegates from around

the world and networking. Thank you for

making it such a great experience!


10/16

Friday 15 OctoberCONFERENCE


10

09.00 10.00

Keynote


As a firm advocate of social media, HazelHall, Director of the Centre for SocialInformatics at Edinburgh Napier University;Executive Secretary for the Library andInformation Science Coalition; and the2009 IWR Information Professional of theYear, reveals the relevance of social toolsfor information professionals. In this exhilarating and

practical keynote speech, she will unveil the hiddenpotential of social media, including personal professionaldevelopment opportunities, knowledge managementapplications, and alternative research sources. She willalso share her views on guerilla tactics for exploitingsocial networks.

10.00 10.30


TRACK AGoing Social

10.30 11.15

Transparency inHyperlinked Libraries

Michael Stephens, Dominican University & Tame the Web (USA)

The emerging social technologies have profoundimplications for libraries, not least with becoming moretransparent, both to their users and to their funders. We cannow have libraries that operate around the clock in a virtualspace. Are physical spaces obsolete? Are libraries definedby their collections or as meeting places that facilitatelearning and research? If we keep saying Lets not adopttechnology X because it will soon be out of date, weremissing the opportunity for ongoing learning and innovationin a more experimentally-based organisation. If we wait forthe next big thing continually, stagnation follows.

11.30 12.15

What Phil Has FoundPhil Bradley , Internet Consultant (UK)

Well known internet trainer and inveterate blogger, PhilBradley keeps his network current with important,interesting and informational websites. He relies on socialnetworking to both identify new resources and disseminatethe information to his many followers. Its a model thatinformation professionals can adapt to their own situations,creating their personal learning networks. This practicalsession will address the issue of keeping up with newtechnologies. Bradley will also share the latest items tohave caught his eye.

12.15 13.30


13.30 14.15

Social ResearchKaren Blakeman, RBA Information Services (UK)

As a global phenomenon, millions of people use socialmedia to generate content, share ideas, and keep in touchwith family, friends, work colleagues, companies,associations, and causes. They can also be a source andtool for real-time and retrospective research projects. KarenBlakeman will address the where, when, and how aspects ofsocial networking research, including authenticity, trust, andinformation overload, along with some real world caveats.

14.30 15.15

Social and MobileKaren Wallace, Sheffield Libraries, Archives & Information (UK),Nancy Dowd, New Jersey State Library (USA)

If all the worlds a Twitter, how can libraries capitalise on this and other social networking phenomena? Sheffield tweets itsbook of the day, its events and its activities. It also customisedits web pages, uses Delicious for reference bookmarks andencourages other council departments to link to its 24/7 page.In addition to adopting new social technologies, Sheffield hasgrappled with issues of restricted access and outsourcing andwill explain the implications. In New Jersey, the library decidedthat the best way to each its diverse potential user base wasto go mobile. Its mLibraries mobile marketing efforts are amodel for other libraries worldwide.

15.30 16.15 Closing Panel for Tracks A, B & C

Library Futures: Views and Visions for

the Future of Libraries and InformationProfessionalsThomas Brevik, Royal Norwegian Naval Academy (Norway),

ke Nygren, Stockholm County Library & Stockholm CityLibrary (Sweden),Michael Stephens, Dominican University &Tame the Web (USA)

Release your inner geek by hearing what these bergeeks have to say about the latest developments ininternet and library technology, both in the near and farfuture. What are the implications of technologicalinnovations for libraries? Come prepared to question thepanelists philosophies of libraries and to adjust yourown thinking about the future of your informationseeking, managing and adoption strategies.

TRACK BTrending Information

10.30 11.15

Turning E in the 21st CenturyFred Guy, EDINA (UK), Claire Tylee,Katrin Flemming,Elly Thornton, University of Bath (UK)

The growing prevalence of ejournals and ebooks hassignificant implications for library collections. Fred Guy looksat preservation schemes for ejournals, specifically theE-Journals Preservation Registry Service (PEPRS). He

describes the data matching involved and problemsencountered. Librarians from the University of Bath providean honest account of their experiences with e-books,including adding records to the catalogue, providingadditional access points for discovery, gathering statistics,and managing payment, renewals, access and licenses.Lessons learned in these academic environments providelearning opportunities for other types of libraries as well.

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11

11.30 12.15

Taking It With YouEsben Fjord, Gladsaxe Public Libraries (Denmark),Alison McNab, De Montfort University (UK)

Mobile devices will soon dominate the computing landscape.Now that smart phones are used more for information seekingthan as oral conversation devices, libraries must decide howbest to provide services on mobile platforms. The GladsaxePublic Libraries started a smart phone project, in partnershipwith Axiell, to develop a library app for the iPhone and

Android. Academic libraries must also engage with econtentdelivery of information to handhelds preferred by their studentuser community. Challenges revolve around identifyingsuitable mobile content, promoting handheld access andproviding support.

12.15 13.30


13.30 14.15

Hot Topics in InnovationMichael Stephens, Dominican University & Tame the Web (USA)

During Internet Librarian International, delegates willcontribute their ideas about technologies, policies, vendorsand issues that affect their ability to get real and stayrelevant. The hottest of the hot of these will be addressedin this session, which is designed to be highly interactive,driven by contributions from the audience.

14.30 15.15

Induction, Instruction IssuesSara Batts, Reed Smith LLP (UK), Sally Birch,Alice Burnett,

Ellen Sayed, Weill Cornell Medical College (Qatar)

For many information professionals, the need to explaintheir information services and encourage usage is criticalto the success of their departments and to the effectiveuse of resources by their clients. At a major internationallaw firm, the induction process was re-examined andupdated, with emphasis on encouraging solicitors-to-be intheir choice of resources, raising awareness and promotingkey messages. At a prominent medical college, thelibrarians produced videocasts to reach students at theirpoint of need. From both settings, the planning andimplementation processes will inspire others to establishsimilar outreach projects.

15.30 16.15 Closing Panel

See Page 10.

TRACK CThe Techno Beat

10.30 11.15

Taking the Library tothe Learner

Hannah Whaley, University of Dundee (UK),Dave Pattern,University of Huddersfield (UK),Rurik Thomas Greenall,NTNU Library (Norway)

Students today, who are mainly digital natives, bringexpectations from their personal interactions withtechnology to their library experience. They assume easysearching, instant access and diverse content. They expect

information on the web, on their mobile, in their virtual

learning environment. One click access remainstechnologically challenging. The University of Dundee andthe University of Huddersfield are early adopters of theSummon system while the Norwegian University ofScience and Technology has focused on its own project,UBiT.

11.30 12.15

Connecting Scholarswith InformationTerence Huwe, University of California, Berkeley (USA),

Kaiser Nikam, University of Mysore (India)

In todays increasingly virtual university, it can be achallenge to discover and provide assistance to narrowlyfocused scholars. The task is made more challengingbecause research has become more inter-disciplinary,scattering communities of practice across departmentalboundaries. Huwe describes three strategies hes found tobe effective, while Nikam documents the movement inscientific research and communication towards thesemantic web.

12.15 13.30


13.30 14.15

Words, Words, WordsAmanda Hill, Hilbraith Ltd (Canada),Ian Hames, ebrary (UK)

Words have multiple meaning. No surprise there, but itcomplicates the working life of information professionals.

A. Rose by any other name might be Alex to her friends,Dr. Alexandra N. Rose to her students and A.N. Rose, PhD,to her publishers. The Names Project, a collaborationbetween the British Library and Mimas aims to developinnovative and scalable solutions to problems ofidentification, attribution and affiliation. Project Manager

Amanda Hill presents experiences and lessons learned.Another thorny problem concerns information in PDF fileswhich is difficult to format, search, use and manage online.Ian Hames will explore new technology available;demonstrating how you can turn every word into a portalto other online resources, including highlighting andannotating, multiple search options and the creation ofpersonal bookshelves.

14.30 15.15

Institutional RepositoriesStay RelevantElsa Esterhuizen, Tshwane University of Technology(South Africa),Pekka Olsbo, Jyvskyl University Library(Finland), Shatha Aloun, Kuwait Institute for ScientificResearch (Kuwait)

Three views of the role of institutional repositories will spuryour imagination in dealing with your own institutionalrepository. Concerns around marrying the noviceresearcher to scholarly research, increasing interoperability,streamlining the publication process, and preservingintellectual assets so that they are widely available andaccessible to stakeholders will be addressed.

15.30 16.15 Closing Panel

See Page 10.

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12/16

SUPPORTERSAND PARTNERSIn addition to our commercial Sponsors, shown on the front cover,wed like to thank our supporters and partners


12

Association SponsorCILIP www.cilip.org.uk

CILIP is the leading professional body for librarians, informationspecialists and knowledge managers. We provide practical support

for members throughout their careers and speak out on behalf of

the profession. A key part of our work is to support members

personal and professional development, through internationally

recognised qualifications, training and networking.

Learning Partner

SLA www.sla.org/www.sla-europe.org

SLA is a global organisation for innovative information professionalsand their strategic partners. SLA serves over 11,000 members in 75

countries, including corporate, academic, and government

information managers. SLA promotes and strengthens its members

through learning, advocacy and networking initiatives.

SLA Europe represents SLAs members in Europe and providesinformation professionals in Europe with unique networking and

learning opportunities through regular meetings and social events.

Industry PartnerSFIS www.sfis.nu

SFIS Swedish Association for Information Specialists is anonprofit organisation for information management professionals.

The Association has some 900 members from private and public

sectors, universities, government and large and small companies. It

aims to improve members professional skills, helping them stay at

the cutting edge of global changes.

Supported by

UKeiG www.ukeig.org.uk

UKeiG is a well-established and active group for informationprofessionals, users and developers of electronic information

resources, offering a wide range of practical workshops, seminars

and forums. Updates and information on UKeiG activities are

available via many platforms including their website, blog, email

discussion list, RSS feeds and Twitter.

Questions?

Contact the organisers: Information Today Ltd

Woodside, Hinksey Hill, Oxford OX1 5BE, UK

T +44 (0)1865 327813 E [email protected]



13

Media PartnersComputers in Libraries www.infotoday.com/cilmag

Computers in Libraries is a monthly magazine that serves as a showcaseand forum for library tech professionals to share their technological projects

and success stories with one another. The magazines reader-friendly

features and columns focus on practical applications of technology in

public, school, academic, corporate, and special libraries. CIL is the

librarians only independent, peer-to-peer resource on library systems and

automation technology. Its all tech, all the time.

Emerald www.emeraldinsight.com/el.htmThe Electronic Library Editor, Dr David Raitt, is an Internet LibrarianInternational Programme Chair and invites delegates and presenters tosubmit manuscripts for possible publication in this leading international

journal www.emeraldinsight.com/el.htm. Submit online at

http://mc.manuscriptcentral.com/tel

FreePint www.freepint.comFreePint publishes resources and websites to help knowledge workersinteract more effectively with information. Sign up for free newsletters,

browse reports for purchase and connect with other info pros worldwide.

fumsi www.fumsi.comFUMSI helps everyone within an organisation Find, Use, Manage and

Share Information. Practical articles written by experts in the field, a Q&Aforum, topic-focused reports and the monthly FUMSI Magazine support

continuous learning to raise the value of information work of all kinds.

Information Today www.infotoday.com/ITInformation Today (IT), a monthly news publication, keeps informationprofessionals in the know about news and industry trends that shape our

world. IT offers hard-hitting features that provide insight and analysis into

the world of information technology, while delivering updates about the

latest innovative services and products. IT tackles the news from all angles

to keep our readers informed on all fronts.

Online www.infotoday.com/onlineONLINE: Exploring Technology & Resources for Information Professionalsis written for both experienced and novice information professionals

librarians in academic, corporate, and government work settings; serious

researchers; webmasters; site designers; content managers; and those

involved in knowledge/information management. It publishes practical

articles, product reviews, case studies, and informed opinions about

selecting, using, manipulating, and managing digital information products.

Research Information www.researchinformation.infoResearch Information is Europes premier magazine, website, andelectronic newsletter, for those working in publishing, information

management, or libraries. Distributed worldwide in print and digital formats,

it tracks developments in information management, electronic publishing,libraries, database searching and ebooks, across science, technology,

industry and the social sciences.


14/16

EVERYONE PLAYS ATTHE LIBRARYCreating Great Gaming Experiencesfor All Ages

By Scott Nicholson248 pagesISBN 978-1-57387-398-727

SHANACHIETOURA Library Road Trip Across America

By Erik Boekesteijn and Jaap van de Geerwith photographs by Geert van den BoogaardISBN 978-1-57387-360-4160 pages, plus DVD27

VIRTUAL WORLDS,REAL LIBRARIESLibrarians and Educators in Second Lifeand Other Multi-User Virtual Environments

Edited by Lori Bell and Rhonda B. Trueman272 pagesISBN 978-1-57387-361-127

LIBRARY PARTNERSHIPSMaking Connections Between School

and Public Libraries

By Tasha SquiresForeword by Gail Bush224 pagesISBN 978-1-57387-362-827

BUSINESS CASES FORINFO PROSHeres Why, Heres How

By Ulla de Stricker120 pagesISBN 978-1-57387-335-227

THE ACCIDENTALLIBRARY MARKETERBy Kathy Dempsey

312 pagesISBN 978-1-57387-368-020

THE ACCIDENTALHEALTH SCIENCESLIBRARIANBy Lisa A. Ennis and Nicole Mitchell232 pagesISBN 978-1-57387-395-620

YOU DON'T LOOK LIKEA LIBRARIANShattering Stereotypes and Creating

Positive New Images in the Internet Age

By Ruth Kneale216 pagesISBN 978-1-57387-366-620

POP GOES THE LIBRARYUsing Pop Culture to ConnectWith Your Whole Community

By Sophie Brookoverand Elizabeth Burns320 pagesISBN 978-1-57387-336-927

BLOGGING AND RSS,SECOND EDITIONA Librarian's Guide

By Michael P. Sauers304 pagesISBN 978-1-57387-399-424

Master the tools of your professionand turn your tasks into triumphs!

Visit your local bookstore or order direct from the publisher.

www.infotoday.com

For more information, call +44 (0) 1865 327813. Email [email protected].

Woodside, Hinksey Hill, Oxford, OX1 5BE UK


15/16

REGISTRATIONInformation


Hotel and Travel ArrangementsThe event will be held at Novotel London West,Hammersmith, London W6 9DR, UK

The hotel has direct access to the M4 motorway and the

Heathrow Express rail service runs to Paddington mainline

station every 15 minutes. Hammersmith Underground

station is 3 minutes walk away and the station is a major

interchange offering access to the District, Piccadilly, and

Hammersmith and City lines. Buses also run regularly to

and from the centre of London.

Hotel Accommodation Rates148.15 per standard single occupancy room, per night

The above rates are inclusive of VAT @ 17.5% and

English Buffet breakfast

(VAT rates are subject to UK Government change)

Reservation DeptNovotel London West, One Shortlands, Hammersmith,

London W6 8DR

T: +44 (0)20 8237 7477F: +44 (0)20 8748 8061E: [email protected]

Quote Reservation Code: Information Today

Other Hotel Reservations

Expotel has been appointed the official hotel and travelagency for Internet Librarian International 2010. Expotel

provides a hotel reservation and travel service that gives

you access to their specially discounted rates at hotels

convenient to the venue. To make your reservation, or to

request a hotel listing, please contact Expotel quoting

the event code: INTLIB10

T: + 44 (0)845 054 8470F: + 44 (0)141 233 2344E: [email protected]

Or register online at www.expotel.com/intlib10

Cancellations and SubstitutionsNo refunds will be allowed for non-attendance orcancellation after 24 September 2010. An Administrative

fee of 50 (+VAT) will be charged for any cancellation

received after a firm booking has been made.

Substitutions for the same amount of fees may be made

until 24 September 2010. Please indicate the name and

the title of the person who will be replacing the original

registrant. After 24 September all changes must be

made at the conference.

Fee Includes Participation in any conference track for each day

booked (delegates may switch between tracks as they

choose) Conference portfolio bag

Lunch, coffee and tea breaks

Reception on Thursday 14 October

40% DiscountsOrganisations sending more than one registrant can

benefit greatly by the following discounted rates for full

conference registrations only.

Up to 24 September

First person (440 + VAT) 517.00; second person andall additional registrants (264 + VAT) 310.20.

After 24 September

First person (490 + VAT) 575.75; second person andall additional registrants (294 + VAT) 345.45.

(VAT rates are subject to UK Government change)

Registration Desk HoursRegistration desks open from 08.00 daily. Fullinformation on registration opening times and locations

will be sent with confirmation of registration.

15

NOTE:

The organisers and

management of Internet

Librarian International 2010

reserve the right to make

necessary changes in this

programme. Every effort

will be made to keep

presentations and speakers

as represented. However,

unforeseen circumstances

may result in substitution

of a presentation topic

and/or speaker. InformationToday, Inc. assumes no

liability for the acts of their

suppliers nor for the safety

of any Internet Librarian

International 2010

participant while in transit

to or from this event. The

total liability during the

precise hours of the

meeting will be limited to a

refund of the delegate fee.

RiverThames

BROOKGREEN

West KensingtonBarons Court

Ravenscourt Park

Kings MallShopping Centre

BroadwayShopping Centre

HammersmithApollo Theatre

Charing CrossHospital

P

P

P

P

P

Earls CourtExhibition Centre

RavenscourtPark

Furnival Gardens

HollandPark

QueensClub

Kensington Gardens

KensingtonPalace

BrookGreen

ShepherdsBushCommon

To Heathrow Airport

Hammersmith

Shepherds Bush

Goldhawk Road

Royal Albert Hall

Science Museum

Natural History Museum

Victoria and Albert Museum

Harrods

Hammersmith

GREAT WESTRD

HAMMERSMITHFLYOVER

TALGARTHRD TALGARTHRD

HIGH

STKENS

INGTO

N

KENSIN

GTONCHURCHST

HOLLAND

PARKAVE

NOTTINGH

ILLGATE

NORTHEN

D

NORTHEN

D

HOLLA

NDRD

WARW

ICKRD

HAMMERSM

ITHBRID

GERD

FULH

AMPALACERD

QUEEN

CARO

LINEST

DR

HSUBSDREHPEHS

WOODLN

BROOKGREEN

BROOKGREEN

LUX

GDS

BUTEGDS

BUTEGDSWOLGDS

ROWANRD

BUTTERWICK

BEADONRD

SHORTLANDS

C OLETGARDENS

GLENTHORNE RD

HAMMERSMITHGROVE

LEAMORES T

CAMBRIDGEGROVE

CAM GROVE

PADDEN

SWICKRD

DALLIN

GRD

GOLDHAWKRD

GOLDHAWKRD BUSH GREEN

KINGST

HAMMERSMITH

RD

COLETCHLN

HAMM

ERSMITH

RD

STUDLAND

ST

Earls Court

Kensington (Olympia)

A4

A4

A4

A315

A306

A219

A315

A4

A3220

WestfieldShopping Centre

OlympiaExhibition Centre

HAMMERS

MITH BROADWAY

HAMM

ERSMITH

BR RD

Bus Station &Shopping Centre

Hammersmith& City line

Piccadilly lineDistrict line

NOVOTEL

LONDON WEST

P

Hammersmith

Apollo Theatre

TALGARTH RD

HAMMERSMITH ROAD

BUTTERWICK

SHORTLAND

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HAMMERSMITH FLYOVER

LONDONWEST

BRO

ADWAY

WCROM

WELL

RD

LOCATION MAP

CILIP DiscountInformation Today is

pleased to continue to

offer a special 20%discount off the fulltwo-day conference

fee to members of

CILIP. Information on

how to obtain this

discount will be sent

through email

announcements from

CILIP.


16/16

Internet Librarian InternationalREGISTRATION FORM

Register online at www.internet-librarian.com

Personal InformationTitle (Prof, Dr, Mr, Mrs, Ms) circle one

First Name

Surname

Job Title

Organisation

Address

Town/City

County/State

Postcode

Country

Tel

Email

In what type of organisation/librarydo you work:(Tick one)

01 College/University02 Large Co/Corporate03 Research04 Government05 Public06 Medical/Pharmaceutical07 Law08 School

What is your primary job function:(Tick one)

01 Serials Librarian02 Reference Librarian03 Acquisitions Librarian04 Systems Librarian05 Researcher06 Intranet Manager07 Computer/Internet Consultant08 Library/Info Director/Manager09 Community Services Librarian10 Web Master/Web Designer11 Learning Resource Officer12 Knowledge Service Manager13 Information Systems Specialist14 Academic/Lecturer

How many people work in yourorganisation?:(Tick one)

01 Under 5002 50-24903 250-999

All prices shown are in Pounds Sterling ().VAT rates are subject to UK Government change.

WorkshopsWednesday 13 October

W1 Effective Use of the SocialWeb in Organisations .................. (180.00 + VAT) 211.50

W2 WebSearch Seminar ................... (180.00 + VAT) 211.50

W3 Library Mashups .......................... (180.00 + VAT) 211.50

W4 A Roadmap to theHyperlinked Library ..................... (180.00 + VAT) 211.50

Full two day conference(Does not include Workshops on 13 October)

Thursday 14 October Friday 15 October

Early bird discountRegister and pay by 24 September .......... (440 + VAT) 517.00

After 24 September ................................... (490 + VAT) 575.75

One-day only(please tick which day you wish to attend)

Thursday 14 October Friday 15 October

Early bird discountRegister and pay by 24 September .......... (275 + VAT) 323.13

After 24 September.................................... (300 + VAT) 352.50

Payment methodPayment must accompany advance registration. An administrative

fee of 50 (+VAT) will be charged for any cancellation received after a

firm booking has been made. No refunds will be allowed for non-

attendance or cancellation after 24 September 2010.

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Please quote delegate name and ILI-10

Bank transfer charges are the responsibility of the payer.

Tick this box if you do not wish to receive details of other pertinent libraryt h l d li f d bli ti

Delegates mayregister for anynumber of days.

Delegates are

responsible for their own

travel arrangements and

hotel accommodation

3 easy waysto register:

Online:www.internet-librarian.com

Fax:+44 (0)1865 730232

Mail:Information Today Ltd,

Woodside, Hinksey Hill,

Oxford OX1 5BE, UK

Duplicate this form as

necessary. Payment and

registration must be

received together when

sending by mail. All fees

must be paid before the

conference takes place.

Documents

ILI2010 Advanced Program