iKMS - Green Chameleon Soon Hoe.pdf · MANAGEMENT TO NJC? iKMS 2006 Seminar Series. College of the Nation : ... Head of Department / Mathematics The Student Centre is an extremely

College of the Nation : Home of Scholars and Leaders who Serve wCollege of the Nation : Home of Scholars and Leaders who Serve with Honourith Honour

•• iKMSiKMS 2006 Seminar Series 2006 Seminar Series •• 15 August 2006 15 August 2006 ••

Leveraging Social NetworksLeveraging Social Networksfor Knowledge Managementfor Knowledge Management

Presented byPresented by

Mr Goh Soon HoeMr Goh Soon Hoe,,Head of Department, Information TechnologyHead of Department, Information Technology


OOVERVIEWVERVIEW

1.1. What is Knowledge Management to NJC?What is Knowledge Management to NJC?

2.2. NJCNJC’’s KM Journey and Milestoness KM Journey and Milestones

4.4. Conclusion and RecommendationsConclusion and Recommendations

3.3. Approach towards Leveraging on Approach towards Leveraging on Social NetworksSocial Networks


WHAT IS KNOWLEDGE WHAT IS KNOWLEDGE MANAGEMENT TO NJC?MANAGEMENT TO NJC?

iKMSiKMS 2006 Seminar Series2006 Seminar Series


““The wealth of knowledge in the College The wealth of knowledge in the College depends on how you share the information depends on how you share the information with others. KM is about how you capture with others. KM is about how you capture this information so that it is meaningful to this information so that it is meaningful to you and the others.you and the others.””

Mrs Chung Bee Mrs Chung Bee TengTengHead of Department / MathematicsHead of Department / Mathematics

The Student Centre is an extremely useful system The Student Centre is an extremely useful system and Iand I’’m glad the school has implemented this.m glad the school has implemented this.

SaumyaSaumya AggarwalAggarwal04IP0204IP02

WHAT IS KMWHAT IS KMTO NJC?TO NJC?


““A culture of sharing has to be developed and A culture of sharing has to be developed and nurtured so that KM can be an accepted practice, nurtured so that KM can be an accepted practice,

and it cannot be emphasized enough that KM is and it cannot be emphasized enough that KM is not necessarily IT and it does not have to be ITnot necessarily IT and it does not have to be IT--

based.based.””Mr Goh Soon HoeMr Goh Soon Hoe

Head of Department / ITHead of Department / IT

Very useful, full of information, especially Very useful, full of information, especially the search engine that can search for the search engine that can search for information in the student centre.information in the student centre. LuoLuo YuxiauYuxiau

04S0104S01




““As a learning organisation we As a learning organisation we believe it is important for us to believe it is important for us to

harness the organisationharness the organisation’’s s information resources and information resources and information capabilities to information capabilities to

enable us to learn and adapt enable us to learn and adapt quickly to our changing quickly to our changing

educational environmenteducational environment””.. Mrs Virginia ChengMrs Virginia ChengPrincipal, NJCPrincipal, NJC


WHAT IS KMWHAT IS KM

�� Integrated framework to contribute Integrated framework to contribute and share knowledgeand share knowledge

TO NJC?TO NJC?

�� Addressing knowledge vacuumsAddressing knowledge vacuums

�� Leveraging on knowledge capital Leveraging on knowledge capital ––past and presentpast and present

�� Making the collective knowledge of Making the collective knowledge of the College available to the the College available to the individual knowledge workerindividual knowledge worker


NJCNJC’’s KM JOURNEYs KM JOURNEY




Milestones: 2001Milestones: 2001�� Participated in KMEPParticipated in KMEP



Milestones: 2002Milestones: 2002�� Launch of Launch of Knowledge@NJCKnowledge@NJC by Minister of by Minister of

Education, Mr. Education, Mr. Tharman ShanmugaratnamTharman Shanmugaratnam



Milestones: 2002Milestones: 2002�� Sharing at iTopia 2002Sharing at iTopia 2002



Milestones: 2003Milestones: 2003�� Contribution to Contribution to

KM literature KM literature titled titled Knowledge Knowledge Management: Management: Principles and Principles and ApplicationsApplications, and , and

�� Conference for Conference for ““KM@Work: KM@Work: Building a Building a Learning Learning OrganisationOrganisation””



Milestones: 2003Milestones: 2003�� Sharing with Head Policy Development Sharing with Head Policy Development

for Ministry of Education, Netherlandsfor Ministry of Education, Netherlands



Milestones: 2003Milestones: 2003�� Signing of MOU with Civil Service College Signing of MOU with Civil Service College

for for Knowledge@NJCKnowledge@NJC to be used for its to be used for its M.ScM.Sc (KM) in collaboration with NTU(KM) in collaboration with NTU



Milestones: 2004Milestones: 2004�� Sharing at IDA Sharing at IDA –– General Chief Information General Chief Information

Officer KM Seminar (IDAOfficer KM Seminar (IDA--GCIO KM 2004)GCIO KM 2004)



Milestones: 2004Milestones: 2004�� Featured in SingaporFeatured in Singaporee--GovernmentGovernment newsletternewsletter



Milestones: 2004Milestones: 2004�� Established Best Practices with Microsoft Established Best Practices with Microsoft

(Redmond, Washington)(Redmond, Washington)

Dr. Roberto H. Bamberger,Dr. Roberto H. Bamberger,Solutions Architect for MicrosoftSolutions Architect for Microsoft’’s U.S. Public Sector Group s U.S. Public Sector Group (Communication, Collaboration, and Learning technologies)(Communication, Collaboration, and Learning technologies)



Milestones: 2004Milestones: 2004�� Migration to Microsoft SharePoint technologyMigration to Microsoft SharePoint technology



Milestones: 2005Milestones: 2005�� Presentation of the paper Presentation of the paper ‘‘Conceptualising Conceptualising

and the Implementation of Knowledge and the Implementation of Knowledge Management in SchoolsManagement in Schools’’

International Conference of International Conference of Computing in Education, 2005Computing in Education, 2005



Milestones: 2006Milestones: 2006�� PSCOE PSBP PSCOE PSBP -- KM KM

Climate Assessment Climate Assessment StudyStudy


APPROACH TOWARDS LEVERAGING APPROACH TOWARDS LEVERAGING ON SOCIAL NETWORKSON SOCIAL NETWORKS



APPROACH TOWARDS LEVERAGING ON APPROACH TOWARDS LEVERAGING ON SOCIAL NETWORKSSOCIAL NETWORKS

Findings from Findings from PSCOE PSBP PSCOE PSBP -- KM Climate KM Climate Assessment Study Sharing SessionAssessment Study Sharing Session

-- Sharing of work practices (84.3%)Sharing of work practices (84.3%)

-- Believes that sharing is beneficial (89.5%)Believes that sharing is beneficial (89.5%)

-- Sources of information: Personal network Sources of information: Personal network of contacts (73.7%)of contacts (73.7%)

-- Preferred method of sharing knowledge: Preferred method of sharing knowledge: Face to face (89.5%)Face to face (89.5%)

-- Most significant barrier preventing sharing: Most significant barrier preventing sharing: Time (84.2%), Organisation silos (26.3%)Time (84.2%), Organisation silos (26.3%)



Findings from Findings from PSCOE PSBP PSCOE PSBP -- KM Climate KM Climate Assessment Study Sharing SessionAssessment Study Sharing Session

-- Information that is required to help you Information that is required to help you work more effectively: Good examples of work more effectively: Good examples of work (84.2%)work (84.2%)

-- Information that you are willing to share Information that you are willing to share with others: Good examples of work with others: Good examples of work (73.7%), Guidance materials (73.7%)(73.7%), Guidance materials (73.7%)



-- Mapping knowledge resources and Mapping knowledge resources and prioritisingprioritising

-- Managing flow of tacit knowledgeManaging flow of tacit knowledge

-- Establishing KM roles and processesEstablishing KM roles and processes

-- Succeeding in change management and Succeeding in change management and communicationcommunication

-- Securing supportSecuring support

-- Managing flow of tacit knowledgeManaging flow of tacit knowledge

Source: 2004 IDASource: 2004 IDA--GCIO KM SeminarGCIO KM Seminar

Insights Gained from Knowledge Insights Gained from Knowledge Management Experimentation ProgrammeManagement Experimentation Programme


TeachingTeaching--Learning CycleLearning Cycle

Review and Review and FeedbackFeedback

KnowledgeKnowledgeAssetsAssets

PreparationPreparationStageStage

Delivery of Delivery of LessonsLessons

Cultu

re o

fCu

lture

of

Shar

ing

Shar

ing

Regular

Regular

Reviews

Reviews

Institutionalise Asset and Institutionalise Asset and Workflow ImprovementsWorkflow Improvements

Monitoring and Monitoring and DocumentationDocumentation

Retaining and Making Retaining and Making Experience AvailableExperience Available



Systems in Place to promote Culture of Systems in Place to promote Culture of Sharing Sharing –– Informal Sharing PlatformsInformal Sharing Platforms


-- Sitting in during Lectures for experienced Sitting in during Lectures for experienced and inexperienced lecturersand inexperienced lecturers

-- Invite colleagues from the same department Invite colleagues from the same department to observe tutorials and give suggestions, to observe tutorials and give suggestions, and at times to coand at times to co--teachteach

-- Team sharing on latest development in Team sharing on latest development in academic areaacademic area

-- Breakfast session among parentsBreakfast session among parents



Systems in Place to promote Culture of Systems in Place to promote Culture of SharingSharing-- Knowledge sharing is factored into staff Knowledge sharing is factored into staff

appraisalappraisal

-- Structured professional planning periodsStructured professional planning periods

-- White space factored for staff and studentsWhite space factored for staff and students

-- Best Practice Seminars for staff and CCA Best Practice Seminars for staff and CCA Best Practice for studentsBest Practice for students

-- Induction for new staff to knowledge assets Induction for new staff to knowledge assets

-- Conferences and Transfer of KnowledgeConferences and Transfer of Knowledge


CONCLUSION AND CONCLUSION AND RECOMMENDATIONSRECOMMENDATIONS



CONCLUSIONS AND RECOMMENDATIONSCONCLUSIONS AND RECOMMENDATIONS�� BenefitsBenefits

-- Inherent component of SingaporeInherent component of Singapore’’ssee--Government strategyGovernment strategy

-- Corporate memory is retainedCorporate memory is retained

-- Minimise reMinimise re--work and rework and re--inventioninvention

-- Refocus energy towards Refocus energy towards innovationinnovation


The Student

Teachers

Administration

Parents

AlumniPartners

Focus on Focus on Capability Capability

Development Development through Student through Student

ProfilingProfiling

Total Integration of Total Integration of critical processescritical processes

KMEP

CONCLUSIONS AND RECOMMENDATIONSCONCLUSIONS AND RECOMMENDATIONS�� Future DirectionsFuture Directions


THANK YOUTHANK YOU


Documents

iKMS - Green Chameleon Soon Hoe.pdf · MANAGEMENT TO NJC? iKMS 2006 Seminar Series. College of the Nation : ... Head of Department / Mathematics The Student Centre is an extremely