iifl welth mgt

Embed Size (px)

Citation preview

  • 8/4/2019 iifl welth mgt

    1/83

    COMPERATIVE ANALYSIS OF MUTUAL FUND

    A Minor Project Report

    Submitted in partial fulfillment of the requirement for BBA(cam) Semester VI

    Programme of G.G.S.Indraprastha University, Delhi

    SUBMITTED BY

    Paras Sharma

    BBA(cam) Semester-VI

    Enrolment No : 07112401909

    (2009-2012)

    Delhi Institute of Rural Development

    Nangali Poona, New Delhi 110036

  • 8/4/2019 iifl welth mgt

    2/83

    2

    Declaration

    I hereby declare that the minor project report, entitled ComaprativeAnalysis of Mutual Fund , is based on my original study and has not

    been submitted earlier for any degree or diploma of any

    institution/university.

    The work of other auther(s), wherever used, has been acknowledged at

    appropriate place(s).

    Place: Candidates signature

    Date : ... Name: ..

    Enrol. No. : ..

    Countersigned

    Name:.

    Supervisor

    Delhi Institute Of Rural Development

  • 8/4/2019 iifl welth mgt

    3/83

    3

    ACKNOWLEDGEMENT

    Any purpose and its fulfillment require deep routed efforts for its completion.

    Many characters play a vital role. This is more when a project undertaken is

    directly to a cause.

    Our sincere thanks to Prof. Dr. R. K. Balyan, Director of IBMR

    Business School for gave this opportunity to us. Our sincere thanks to Prof.

    B.N.Mehta, Academic Director. He was introduced as one of the pillars of our

    Organization. It is from him that we learnt the nuance of the day-to-day affairs.

    He made us to learn more processes beyond our project.

    We would like to thank Prof.Priyanka Gohil , our Project guide, not

    only for giving us the opportunity to work on this project, but also for providing

    us with sound guidance and the necessary facilities to carry out the project. She

    constantly insisted and helped us in learning new things. She provided us a lot

    of learning opportunities.

    Finally we would like to thank all those who were directly and indirectly

    concerned in making my project successful. To put it in a nutshell a difficult

    and arduous journey was made simple and quiet enjoyable due to their support.

    RAMESH KUMAR (253)

    SATISH KATHIRIYA (269)

  • 8/4/2019 iifl welth mgt

    4/83

    4

    PREFACE

    MBA program is one of the most reputed professional courses in the field of

    Management. Training is an integral part of MBA (PGPM). As a

    complementary to that every trainee has to submit a report on the research work

    conducted in that institute.

    This report is thus prepared for the project work done at Indiainfoline

    Bapunagar branch. The topic of the project is, wealth management with

    reference to IndiaInfoline.

    Investment means putting your money to work to earn more money. If done

    wisely it can help to meet one's financial goals like buying a new house, paying

    for a college education, education, enjoying a comfortable retirement or

    whatever is important to an individual.

    One needs to make decisions about how much he/she wants to invest and where

    to invest. To choose he needs to know current good options available and their

    relative risk exposures. These help are given to a client in Indiainfoline as to in

    which portfolio they can invest and what risks are related to it. They manage all

    the respected returns of their clients and timely inform them for the switching to

    be done between funds in cases of expected downfall in returns of their Mutual

    Funds in future.

  • 8/4/2019 iifl welth mgt

    5/83

    5

    INDEX

    NO PARTICULAR PAGE NO

    1 INTRODUCTION TO WEALTH

    MANAGEMENT

    6

    INTRODUCTION OF WEALTHMANAGEMENT

    7

    2 COMPANY PROFILE 14

    INTRODUCTION TO INDIA INFOLINE 15 HISTORY OF INDAIINFOLINE 16 VISION 18 MISSION 18 COMPANYS PHILOSHOPY 18

    COMMITTEE 19 COMPANY STRUCTURE 20 PRODUCT & SERVICE 21 MILESTONES ACHIVED 35 MARKET SHARE OF COMPANY 37 CHALLENGE FACED BY INDIAINFOLINE 39 MARKETING STRATGY OF

    INDIAINFOLINE

    40

    HUMAN RESOURCES 41

    3 RESEARCH METHODOLOGY 42 OBJECTIVE OF STUDY 43 DATA COLLECTION 43 FUNDAMENTAL RESEARCH SERVICE 44 TECHNICAL RESEARCH SERVICE 45 SWOT ANALYSIS 47 PORTERS FIVE FORCE MODEL 48

    4 DATA ANALYSIS 50

    FINANCIAL PERFORMANCE 51

    P & L ACCOUNT OF INDIAINFOLINE 54 BALANCE SHEET OF INDIAINFOLINE 56 COMPITITORS 57 COMPARATIVE ANALYSIS OF CHARGES

    & FACILITIES PROVIDED BY

    DIFFERENT COMPANY

    60

    PERFORMANCE HIGHLIGHT 2008-09 61 HIGHLIGHTS ,2008-09 INDUSTRY

    OPTIMISM

    62

    5 FINDING 64

  • 8/4/2019 iifl welth mgt

    6/83

    6

    6 RECOMMENDATION 65

    7 CONCLUSION 66

    8 BIBLIOGRPHY 67

  • 8/4/2019 iifl welth mgt

    7/83

    7

    INTRODUCTION

    Wealth management Service is provided by banks, professional trust

    companies, and brokerages. For those with sizeable assets, professional wealth

    management can help you plan your estate or invest your assets based on

    personal criteria and financial goals.

    Wealth Management system is an integrated platform designed to support

    high demand of customer relationship businesses and a complex portfolio

    management analysis. The solution provides technology that helps private

    wealth institutions utilize their customers database more proficiently and more

    efficiently. With IndiaInfoline WMS sophisticated work system, firms will be

    able to enhance their services and sale capabilities throughout a comprehensive

    set of wealth management services such as investment strategy setting,

    marketing event or campaign management, a high level of portfolio

    management or a graphic design of a consolidated report.

    Wealth management System offers a one-stop solution to take the guess

    work out of mandatory rollovers so you can save time and money.

    Wealth management is an advanced investment advisory discipline that

    incorporates financial planning and specialist financial services. The keyobjectives are to provide high net worth individuals and families with tailored

    retail banking services, estate planning, legal resources, taxation advice and

    investment management, with the goal of sustaining and growing long-term

    wealth. Wealth management can be provided by independent financial advisers

    or large corporate entities whose services are designed to focus on high-net

    worth retail customers. Such customers would be considered mass affluent or

    http://en.wikipedia.org/wiki/High_net_worth_individualhttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Estate_planninghttp://en.wikipedia.org/wiki/Taxationhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Mass_affluenthttp://en.wikipedia.org/wiki/Mass_affluenthttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Taxationhttp://en.wikipedia.org/wiki/Estate_planninghttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/High_net_worth_individual
  • 8/4/2019 iifl welth mgt

    8/83

    8

    upper retail clients because of their net worth, the number of potential products

    they own from financial institutions, their assets under management and other

    methods of segmentation. Large banks and brokerage houses create separate

    sales forces, services and other benefits to retain or attract these customers who

    are typically more profitable than other retail banking, brokerage, or insurance

    customers.

    In most industrialized countries, a substantial part of financial wealth is

    not managed directly by savers, but through a financial intermediary, which

    implies the existence of an agency contract between the investor (the principal)

    and a broker or portfolio manager (the agent). Therefore, delegated brokerage

    management is arguably one of the most important agency relationships

    intervening in the economy, with a possible impact on financial market and

    economic developments at a macro level.

    As the per-capita-income of the city is on the higher side, so it is quite

    obvious that they want to invest their money in profitable ventures. On the other

    hand, a number of brokerage houses make sure the hassle free investment in

    stocks. Asset management firms allow investors to estimate both the expected

    risks and returns, as measured statistically. There are mainly two types of

    Portfolio management strategies.

    Passive Portfolio Strategy

    Active Portfolio Strategy

    Passive Portfolio Strategy: A strategy that involves minimal expectation

    input, and instead relies on diversification to match the performance of

    some market index. A passive strategy assumes that the marketplace will

    reflect all available information in the price paid for securities

    http://en.wikipedia.org/wiki/Net_worthhttp://en.wikipedia.org/wiki/Assets_under_managementhttp://en.wikipedia.org/wiki/Brokeragehttp://en.wikipedia.org/wiki/Brokeragehttp://en.wikipedia.org/wiki/Assets_under_managementhttp://en.wikipedia.org/wiki/Net_worth
  • 8/4/2019 iifl welth mgt

    9/83

    9

    Active Portfolio Strategy: A strategy that uses available information

    and forecasting techniques to seek a better performance than a portfolio

    that is simply diversified broadly.

    The Basic Methods of Wealth management is.

    Mutual funds

    A Mutual Fund is a body corporate registered with SEBI (Securities Exchange

    Board of India) that pools money from individuals/corporate investors and

    invests the same in a variety of different financial instruments or securities such

    as equity shares, Government securities, Bonds, debentures etc. Mutual funds

    can thus be considered as financial intermediaries in the investment business

    that collect funds from the public and invest on behalf of the investors. Mutual

    funds issue units to the investors. The appreciation of the portfolio or securities

    in which the mutual fund has invested the money leads to an appreciation in the

    value of the units held by investors. The investment objectives outlined by a

    Mutual Fund in its prospectus are binding on the Mutual Fund scheme. The

    investment objectives specify the class of securities a Mutual Fund can invest

    in. Mutual Funds invest in various asset classes like equity, bonds, debentures,

    commercial paper and government securities. The schemes offered by mutual

    funds vary from fund to fund. Some are pure equity schemes; others are a mix

    of equity and bonds. Investors are also given the option of getting dividends,

    which are declared periodically by the mutual fund, or to participate only in the

    capital appreciation of the scheme

    Equities

    Equity trading is the buying and selling of company stockshares. Shares in

    large publicly-traded companies are bought and sold through one of the

    http://en.wikipedia.org/wiki/Shareshttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Shares
  • 8/4/2019 iifl welth mgt

    10/83

    10

    major stock exchanges, such as the Bombay Stock Exchange, National Stock

    Exchange, which serve as managed auctions for stock trades.

    Share or stock is a document issued by a company, which entitles its holder to

    be one of the owners of the company. A share is issued by a company or can be

    purchased from the stock market.

    Share market where dealing of securities is done is known as share market.

    There are two ways in which investors gets share from market:

    Primary market: markets in which new securities are issued are known as

    primary market. This is part of the financial market where enterprises issue their

    new shares and bonds. It is characterized by being the only moment when the

    enterprise received money in exchange for selling its financial assets.

    Secondary Market: Market in which existing securities are dealt is known as

    secondary market. The market where securities are traded after, they are initially

    offered in the primary market. Most trading is done in the secondary market.

    The Stock Market is an invisible market that trades in stocks of various

    companies belonging to both the public and private sectors. The Indian Stock

    Market is often referred to as the Share Market since it deals primarily with

    shares of various companies.

    A Stock Exchange is a place where the stocks are listed and traded. Such

    exchanges may be a corporation or mutual organization which specializes in the

    business of introducing the sellers with the buyers of stocks and securities.

    The Indian Stock Market in India comprises of two stock exchanges:

    http://en.wikipedia.org/wiki/Stock_exchangehttp://en.wikipedia.org/wiki/Auctionhttp://en.wikipedia.org/wiki/Auctionhttp://en.wikipedia.org/wiki/Stock_exchange
  • 8/4/2019 iifl welth mgt

    11/83

    11

    Bombay Stock Exchange (BSE)

    National Stock Exchange (NSE)

    BOMBAY STOCK EXCHANGE (BSE)

    The Bombay Stock Exchange (BSE) was established in 1875.The BSE India

    Stock Exchange serves as the most important for companies to raise money.

    The chief function of the Stock Market of India is to help raise money as capital

    for the growth and expansion of various private and public sector enterprises.

    Besides, the Stock Market of India provides able assistance to the individual

    investors through daily updates on current position of the stocks of the

    respective companies that are enlisted in the Stock Index in which the

    movement of prices in a section of the market are captured in price indices. The

    popular acronym for Stock Index is Sensitive index or sensex. Moreover, the

    liquidity provided by the exchange enables the investors to sell securities owned

    by them easily and quickly. Hence a person, who is subjected to sudden dearth

    of funds, can immediately sell his shares for cash in India Stock Market.

    The BSE Sensex, also known as BSE 30 is a widely used market index not

    only in India but across Asia. In terms of volume of transactions, it is ranked

    among the top five stock exchanges in the world.

    NATIONAL STOCK EXCHANGE (NSE)

    The National Stock Exchange of India Ltd. (NSE), set up in the year 1993, is

    today the largest stock exchange in India and a preferred exchange for trading in

    equity, debt and derivatives instruments by investors. NSE has set up a

    sophisticated electronic trading, clearing and settlement platform and its

    infrastructure serves as a role model for the securities industry. The standards

    set by NSE in terms of market practices; products and technology have become

  • 8/4/2019 iifl welth mgt

    12/83

    12

    industry benchmarks and are being replicated by many other market

    participants.

    NSE provides a screen-based automated trading system with a high degree oftransparency and equal access to investors irrespective of geographical location.

    The high level of information dissemination through the on-line system has

    helped in integrating retail investors across the nation.

    The exchange has a network in more than 350 cities and its trading members are

    connected to the central servers of the exchange in Mumbai through a

    sophisticated telecommunication network comprising of over 2500 VSATs.

    NSE has around 850 trading members and provides trading in equity shares and

    debt securities. Besides this, NSE provides trading in various derivative

    products such as index futures, index options, stock futures, stock options and

    interest rate futures.

    In addition to these organizations there are other organizations highlighting on

    the share trading in the Indian Stock Market are:

    Securities and Exchange Board of India (SEBI)

    NSDL

    CDSL

    Commodities

    Do you think gold prices will go up further?

    Are you sure that crude oil prices are going to fall?

    Have you heard that the soya crop this year is bad and will result in soya prices

    going up?

  • 8/4/2019 iifl welth mgt

    13/83

    13

    If you believe that these predictions have a good chance of coming true and

    are willing to bet some money on them, you could try your hand at playing the

    commodity futures market.

    A commodity is a basic good representing a monetary value. Commodities are

    most often used as inputs in the production of other goods or services. With the

    advent of new online exchange, commodities can now be traded in futures

    markets. When they are traded on an exchange,

    Commodities must also meet specified minimum standards known as basic

    grade.

    Types of Commodities

    Precious Metals : Gold and Silver

    Base Metals : Copper, Zinc , Steel and Aluminum

    Energy : Crude Oil, Brent Crude and Natural Gas

    Pulses : Chana , Urad and Tur

    Spices : Black Pepper, Jeera, Turmeric , Red Chili

    Others : Guar Complex, Soy Complex, Wheat and

    Sugar

    Bonds

    Bonds refer to debt instruments bearing interest on maturity. In simple terms,

    organizations may borrow funds by issuing debt securities named bonds, having

    a fixed maturity period (more than one year) and pay a specified rate of interest

    (coupon rate) on the principal amount to the holders

    It is a fixed income (debt) instrument issued for a period of more than one year

    with the purpose of raising capital. The central or state government,

  • 8/4/2019 iifl welth mgt

    14/83

    14

    corporations and similar institutions sell bonds. A bond is generally a promise

    to repay the principal along with a fixed rate of interest on a specified date,

    called the Maturity Date.

    Portfolio Management Service (PMS)

    Portfolio management service (PMS) is a type ofprofessional service

    offered by portfolio managers to their client to help them in managing their

    money in less time. Portfolio managers manage the stocks, bonds, and mutual

    funds of clients considering their personal investment goals and risk

    preferences. In addition to money, the portfolio managers manage the portfolio

    of stocks, bonds, and mutual funds.

    Successful investing in Capital Markets demands ever more time and expertise.

    Investment Management is an art and a science in itself. Portfolio Management

    Services (PMS) is one such service that is fast gaining eminence as an

    investment avenue of choice for High Net worth Investors (HNI). PMS is a

    sophisticated investment vehicle that offers a range of specialized investment

    strategies to capitalize on opportunities in the market. The Portfolio

    Management Service combined with competent fund management, dedicated

    research and technology, ensures a rewarding experience for its clients.

    Indiainfoline PMS brings with it years of experience, expertise, research and the

    backing of India's leading stock broking house. At Angel, experienced portfolio

    management is the difference. It will advise you on a suitable product based on

    factors such as your investment horizon, return expectations and risk tolerance.

  • 8/4/2019 iifl welth mgt

    15/83

    15

    Loan

    A loan is a type of debt. Like all debt instruments, a loan entails the

    redistribution of financial assets over time, between the lender and the borrower.

    In a loan, the borrower initially receives or borrows an amount ofmoney, called

    the principal, from the lender, and is obligated to pay back or repay an equal

    amount of money to the lender at a later time. Typically, the money is paid back

    in regular installments, or partial repayments; in an annuity, each installment is

    the same amount. The loan is generally provided at a cost, referred to as interest

    on the debt, which provides an incentive for the lender to engage in the loan. In

    a legal loan, each of these obligations and restrictions is enforced by contract,

    which can also place the borrower under additional restrictions known as loan

    covenants.

    Acting as a provider of loans is one of the principal tasks for financial

    institutions. For other institutions, issuing ofdebt contracts such as bonds is a

    typical source of funding.

    Insurance

    Insurance is a basic form of risk management which provides protection

    against possible loss to life or physical assets. A person who seeks protection

    against such loss is termed as insured, and the company that promises to honor

    the claim, in case such loss is actually incurred by the insured, is termed as

    Insurer. In order to get the insurance, the insured is required to pay to the

    insurance company (i.e. the insurer) a certain amount, termed as premium, on a

    periodical basis (say monthly, quarterly, annually, or even one-time).

    http://en.wikipedia.org/wiki/Debthttp://en.wikipedia.org/wiki/Assethttp://en.wiktionary.org/wiki/lenderhttp://en.wiktionary.org/wiki/borrowerhttp://en.wikipedia.org/wiki/Moneyhttp://en.wikipedia.org/wiki/Annuity_(finance_theory)http://en.wikipedia.org/wiki/Interesthttp://en.wikipedia.org/wiki/Debthttp://en.wikipedia.org/wiki/Contracthttp://en.wikipedia.org/wiki/Loan_covenanthttp://en.wikipedia.org/wiki/Loan_covenanthttp://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Debthttp://en.wikipedia.org/wiki/Bond_(finance)http://www.appuonline.com/insurance/index.html#_blankhttp://www.appuonline.com/insurance/index.html#_blankhttp://en.wikipedia.org/wiki/Bond_(finance)http://en.wikipedia.org/wiki/Debthttp://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Loan_covenanthttp://en.wikipedia.org/wiki/Loan_covenanthttp://en.wikipedia.org/wiki/Contracthttp://en.wikipedia.org/wiki/Debthttp://en.wikipedia.org/wiki/Interesthttp://en.wikipedia.org/wiki/Annuity_(finance_theory)http://en.wikipedia.org/wiki/Moneyhttp://en.wiktionary.org/wiki/borrowerhttp://en.wiktionary.org/wiki/lenderhttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Debt
  • 8/4/2019 iifl welth mgt

    16/83

    16

  • 8/4/2019 iifl welth mgt

    17/83

    17

    INTRODUCTION TO INDIAINFOLINE

    IndiaInfoline founded in 1995 by Mr. Nirmal Jain (Chairman and ManagingDirector) as an independent business research and information provider. We

    gradually evolved into a one-stop financial services solutions provider. Ourstrong management team comprises competent and dedicated professionals.

    We are a pan-India financial services organization across 1,361 business

    locations and a presence in 428 cities. Our global footprint extends across

    geographies with offices in New York, Singapore and Dubai. We are listed on

    the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE).

    We offer a wide range of services and products comprising broking (retail and

    institutional equities and commodities), wealth management, credit and finance,

    insurance, asset management and investment banking.

    We are registered with the BSE and the NSE for securities trading, MCX,

    NCDEX and DGCX for commodities trading, CDSL and NSDL as depository

    participants. We are registered as a Category I merchant banker and are a SEBIregistered portfolio manager. We also received the FII license in IIFL Inc. IIFL

    Securities Pte Ltd received approval from the Monetary Authority of Singapore

    to carry out corporate advisory and dealing in securities operations. Two

    subsidiariesIndia Infoline Investment Services and Moneyline Credit Limitedare registered with RBI as non-deposit taking non-banking financial servicescompanies. India infoline Housing Finance Ltd, the housing finance arm, is

    registered with the National Housing Bank.

  • 8/4/2019 iifl welth mgt

    18/83

    18

    HISTROY OF INDIAINFOLINE

    The IndiaInfoline Group was originally incorporated on October 18, 1995

    as Probity Research and Services Private Limited at Mumbai under the

    Companies Act, 1956 with Registration No. 11 93797. The IndiaInfoline Group

    commenced its operations as an independent provider of information, analysis

    and research covering Indian businesses, financial markets and economy, to

    institutional customers. We became a public limited company on April 28, 2000

    and the name of the Company was changed to Probity Research and Services

    Limited. The name of the Company was changed to India Infoline.com Limited

    on May 23, 2000 and later to India Infoline Limited on March 23, 2001.

    In 1999, The IndiaInfoline Group identified the potential of the Internet to

    cater to a mass retail segment and transformed our business model from

    providing information services to institutional customers to retail customers.

    Hence we launched our Internet portal, www.indiainfoline.com in May 1999

    and started providing news and market information, independent research,

    interviews with business leaders and other specialized features.

    In May 2000, the name of our Company was changed to India

    Infoline.com Limited to reflect the transformation of our business. Over a

    period of time, we have emerged as one of the leading business and financial

    information services provider in India.

    In the year 2000, The India Infoline Group leveraged its position as a

    provider of financial information and analysis by diversifying into transactional

    services, primarily for online trading in shares and securities and online as well

    as offline distribution of personal financial products, like mutual funds and RBI

    Bonds. These activities were carried on by our wholly owned subsidiaries.

  • 8/4/2019 iifl welth mgt

    19/83

    19

    The India Infoline Groups broking services was launched under the

    brand name of 5paisa.com through our subsidiary, India Infoline Securities

    Private Limited and www.5paisa.com, the e-broking portal, was launched for

    online trading in July 2000. It combined competitive brokerage rates and

    research, supported by Internet technology Besides investment advice from an

    experienced team of research analysts, we also offer real time stock quotes,

    market news and price charts with multiple tools for technical analysis.

    Acquisition of Agri Marketing Services Limited ("Agri")

    In March 2000, The IndiaInfoline Group acquired 100% of the equity

    shares of Agri Marketing Services Limited, from their owners in exchange for

    the issuance of 508,482 of our equity shares. Agri was a direct selling agent of

    personal financial products including mutual funds, fixed deposits, corporate

    bonds and post-office instruments. At the time of our acquisition, Agri operated

    32 branches in South and West India serving more than 30,000 customers with a

    staff of, approximately 180 employees. After the acquisition, we changed the

    company name to India Infoline.com Distribution Company Limited.

    The India Infoline group, comprising the holding company, India Infoline

    Ltd (NSE: INDIAINFO, BSE: 532636) and its subsidiaries, is one of the

    leading players in the Indian financial services space. India Infoline offers the

    entire gamut of financial services covering investment products ranging from

    Equities and derivatives, Commodities, Portfolio Management Services, Mutual

    Funds, Life Insurance, Fixed deposits, Loans, Investment Banking, GoI bonds

    and other small savings instruments. It owns and manages the website,

    www.indiinfoline.com, which is one of Indias leading online destinations for

    personal finance, stock markets, economy and business.

  • 8/4/2019 iifl welth mgt

    20/83

  • 8/4/2019 iifl welth mgt

    21/83

  • 8/4/2019 iifl welth mgt

    22/83

    22

    COMPANY PHILISOPHY

    The IndiaInfoline Group is committed to placing the Investor First, by

    continuously striving to increase the efficiency of the operations as well as the

    systems and processes for use of corporate resources in such a way so as to

    maximize the value to the stakeholders. The Group aims at achieving not only

    the highest possible standards of legal and regulatory compliances, but also of

    effective management.

    COMMITTEE

    Audit Committee

    Terms of reference & Composition, Name of members and Chairman: The

    Audit committee comprises Mr Nilesh Vikamsey, Chairman of the Committee,

    Mr Sat Pal Khattar, Mr Sanjiv Ahuja and Mr Kranti Sinha, three of whom areindependent Directors. The top Executivess and Internal Auditors are invitees to

    the Meeting. The Terms of reference of this committee are as under: - To

    investigate into any matter that may be prescribed under the provisions of

    Section 292A of The Companies Act, 1956 - Recommendation and removal of

    External Auditor and fixation of the Audit Fees. - Reviewing with the

    management the financial statements before submission of the same to the

    Board. - Overseeing of Companys financial reporting process and disclosure of

    its financial information. - Reviewing the Adequacy of the Internal Audit

    Function.

  • 8/4/2019 iifl welth mgt

    23/83

    23

    Compensation/ Remuneration Committee

    Terms of reference & Composition, Name of members and Chairman: The

    Compensation / Remuneration Committee comprises Mr Sanjiv Ahuja,

    Chairman of the Committee, Mr Nilesh Vikamsey and Mr Kranti Sinha, all of

    whom are independent Directors. The Terms of reference of this committee are

    as under: - To fix suitable remuneration package of all the Executive Directors

    and Non Executive Directors, Senior Employees and officers i.e. Salary,

    perquisites, bonuses, stock options, pensions etc. - Determination of the fixedcomponent and performance linked incentives alongwith the performance

    criteria to all employees of the company - Service Contracts, Notice Period,

    Severance Fees of Directors and employees. - Stock Option details: whether to

    be issued at discount as well as the period over which to be accrued and over

    which exercisable. - To conduct discussions with the HR department and form

    suitable remuneration policies.

    Share Transfer and Investor Grievance Committee

    Details of the Members, Compliance Officer, No of Complaints received and

    pending and pending transfers as on close of the financial year. The committee

    functions under the Chairmanship of Mr Kranti Sinha, a Non-executive

    independent Director. The other Members of the committee are Mr Sanjiv

    Ahuja, Independent Director and Mr R Venkataraman, Executive Director. Ms

    Komal Parikh, Company Secretary is the Compliance Officer of the Company.

  • 8/4/2019 iifl welth mgt

    24/83

    24

    COMPANY STRUCTURE

    IndiaInfoline Limited is listed on both the leading stock exchanges in India, viz.

    the Stock Exchange, Mumbai (BSE) and the National Stock Exchange (NSE)and is also a member of both the exchanges. It is engaged in the businesses of

    Equities broking, Wealth Advisory Services and Portfolio Management

    Services. It offers broking services in the Cash and Derivatives segments of the

    NSE as well as the Cash segment of the BSE. It is registered with NSDL as well

    as CDSL as a depository participant, providing a one-stop solution for clients

    trading in the equities market. It has recently launched its Investment bankingand Institutional Broking business.

    A SEBI authorized Portfolio Manager; it offers Portfolio Management Services

    to clients. These services are offered to clients as different schemes, which are

    based on differing investment strategies made to reflect the varied risk-return

    preferences of clients

  • 8/4/2019 iifl welth mgt

    25/83

    25

    PRODUCT & SERVICES

    Equities

    India Infoline provided the prospect of researched investing to its clients,

    which was hitherto restricted only to the institutions. Research for the retail

    investor did not exist prior to India Infoline. India Infoline leveraged

    technology to bring the convenience of trading to the investors location of

    preference (residence or office) through computerized access. India Infoline

    made it possible for clients to view transaction costs and ledger updates in real

    time.

    Over the last five years, India Infoline sharpened its competitive edge

    through the following initiatives:

    Multi-channel delivery model :

    The Company is among the few financial intermediaries in India to offer a

    complement of online and offline broking. The Companies network of

    branches also allows customers to place orders on phone or visit our branches

    for trading.

    Integrated middle and back office :

    The customer can trade on the BSE and NSE, in the cash as well as the

    derivatives segment all through the available multiple options of Internet,

    phone or branch presence.

    Multiple-trading options :

    The Company harnessed technology to offer services at among the lowest

    rates in the business.

  • 8/4/2019 iifl welth mgt

    26/83

  • 8/4/2019 iifl welth mgt

    27/83

    27

    Provision of free and world-class research to all clients

    Commodities

    India Infolines extension into commodities trading reconciles its strategic

    intent to emerge as a one stop solutions financial intermediary. Its experience

    in securities broking has empowered it with requisite skills and technologies.

    Increased offering: The Companies commodities business provides a contra-

    cyclical alternative to equities broking. The Company was among the first to

    offer the facility of commodities trading in Indias young commodities market

    (the MCX commenced operations only in 2003). Average monthly turnover on

    the commodity exchanges increased from Rs 0.34 bn to Rs 20.02 bn. The

    commodities market has several products with different and non-correlated

    cycles. On the whole, the business is fairly insulated against cyclical gyrations

    in the business.

    IndiaInfoline distinguished its business through the interplay of

    knowledge and technology:

    Complete solution :

    The Company provides a complete - advice to execution solution facilitated by

    information and advice on likely commodity trends in the Indian and

    international environment.Technology :

    The Company has extended the trading terminal to the investors

    home/workplace reinforced with real-time commodity information and ledger

    position.

  • 8/4/2019 iifl welth mgt

    28/83

    28

    Rates :

    The Company harnessed technology to offer services at among the lowest

    rates in the business. Membership: The Company widened client reach in

    trading on the domestic and international exchanges.

    Key Features :

    Enjoys memberships with the MCX and NCDEX, two leading Indiancommodities exchanges

    Recently acquired membership of the DGCX

    Multi-channel delivery model, making it among the select few to offer

    online as well as offline trading facilities

    Extended commodity trading to retail investors, among the few Indian

    financial intermediaries to do so

    Online business at 80% of revenues dominates commodities trading

    revenues

    Provides regular commodity updates pertaining to the Indian and

    international environment

    INSURANCE

    An entry into this segment helped complete the client's product basket;

    concurrently, it graduated the Company into a one stop retail financial solutions

    provider. To ensure maximum reach to customers across India, we have employed a

    multi pronged approach and reach out to customers via our Network, Direct and

    Affiliate channels. Following the opening of the sector in 1999-2000, a number ofprivate sector insurance service providers commenced operations aggressively and

    helped grow the market.

    The Companies entry into the insurance sector derisked the Company from a

    predominant dependence on broking and equity-linked revenues. The annuity based

  • 8/4/2019 iifl welth mgt

    29/83

    29

    income generated from insurance intermediation result in solid core revenues across

    the tenure of the policy.

    Over the last five years, India Infoline sharpened its competitive edge in this

    business segment through the following initiatives:

    Client base :

    Grew its 40,000 strong client base through knowledge-led analysis, translating into

    an attractive opportunity to cross-sell products and generate referral business.

    Distribution network :

    Invested in a distribution network of 177 branches across 19 states, which provided

    it with an unmatched reach within its segment.

    Hands-on training :

    Invested aggressively in training its field force more than 100 hours a year in

    product attributes across the insurance sector - highlighting various product details

    and marketing skills apart from regular meets where best practices are shared.

    Technology :

    The Company provides a prudent mix of proprietary and outsourced technologies,

    which facilitate business growth without a corresponding increase in costs.

    Research and advice :

    Provided clients with advice on diverse investment products based on the customers

    existing and prospective financial profile.

  • 8/4/2019 iifl welth mgt

    30/83

    30

    Key features :

    India Infoline was the first corporate in India to get the agency licence inearly 2001

    The Company is the biggest corporate agency in India for life insurance

    products

    The Company operates multiple channels, namely branch network,

    preferred client group, direct marketing, corporate tax advisory, walk-insand seminars, to reach out to customers.

    INVEST ONLINE

    India Infoline has made investing in Mutual funds and primary market

    so effortless. All you have to do is register with us and thats all. No

    paperwork no queues and No registration charges.

    If you are 5p customer use your existing login ID and Ledger (fund transfer)

    password. Indiainfoline offers you a host of mutual fund and IPO choices

    under one roof; backed by in-depth information and research to help you

    invest effortlessly.

  • 8/4/2019 iifl welth mgt

    31/83

    31

    INVEST IN MF

    Indiainfoline offers you a host of mutual fund choices under one roof,

    backed by in-depth research and advice from research house and tools

    configured as investor friendly. Investing in Mutual Funds has never been

    easier

    APPLY IN IPOs

    You could also invest in Initial Public Offers (IPOs) online without going

    through the hassles of filling ANY application form/ paperwork.

    Know more about IPO

    Get in-depth analyses of new IPOs issues (Initial Public Offerings)

    which are about to hit the market and analysis on these recent IPO

    listings, prospectus/offer documents, and IPO reports are few of the

    features, which help you, keep on top of the IPO markets.

    Loans

    They say you mustn't trust a man till you know his house. Everyone likes

    hearing people say Wow, what a beautiful house you have! From cave dwelling,

    we have evolved and now a house provides far more than just shelter...it alsobecomes a source of pride. A Housing Loan is used as finance to help you buy

    or modify that perfect home.

    The different Housing Loan products can be classified as:

    Home Loans & Home Extension Loans

    NRI Loans

  • 8/4/2019 iifl welth mgt

    32/83

    32

    Land Loans

    Home Equity Loans

    What is a housing loan? Who can apply? General Terms and

    conditions of a Housing

    Loan product. Charges applicable to

    housing loan products.

    Repayment capacity Credit documentation Legal documentation

    Tax Benefits Property Insurance

    What is a housing loan?They say you mustn't trust a man till you know his house. Everyone likes

    hearing people say "Wow, what a beautiful house you have!" From cave

    dwelling, we have evolved and now a house provides far more than just

    shelter...it also becomes a source of pride. A Housing Loan is used as finance to

    help you buy or modify that perfect home. The different Housing Loan products

    can be classified as:

    Home Loan

    Home Extension Loans

    Home Improvement Loans

    Land Loans

    NRI Loans

    Home Equity Loans

    http://new.indiainfoline.com/PersonalFinance/Loans/#1http://new.indiainfoline.com/PersonalFinance/Loans/#2http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#5http://new.indiainfoline.com/PersonalFinance/Loans/#6http://new.indiainfoline.com/PersonalFinance/Loans/#7http://new.indiainfoline.com/PersonalFinance/Loans/#8http://new.indiainfoline.com/PersonalFinance/Loans/#9http://new.indiainfoline.com/PersonalFinance/Loans/#9http://new.indiainfoline.com/PersonalFinance/Loans/#8http://new.indiainfoline.com/PersonalFinance/Loans/#7http://new.indiainfoline.com/PersonalFinance/Loans/#6http://new.indiainfoline.com/PersonalFinance/Loans/#5http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#4http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#3http://new.indiainfoline.com/PersonalFinance/Loans/#2http://new.indiainfoline.com/PersonalFinance/Loans/#1
  • 8/4/2019 iifl welth mgt

    33/83

    33

    Short term Bridging Loans

    Balance Transfer

    Who can apply?

    As long as you want to buy a house in India, you can apply for a Home Loan.

    You could be a Resident Indian or an NRI; you could want to buy a property

    now or in the future, but you may still apply for a Home Loan. In case you go

    with the last option and want to wait before you consider nests, all you have tobe sure of is the amount you are willing to spend on this property and the HfIs

    will let you know your eligibility based on your income which will help you

    plan out your budget. To find out your eligibility, please use our calculator.

    General Terms and Conditions of a Housing Loan Product

    You are allowed to visit zoos on the condition that you do not feed the animals.

    When you're 18, you are allowed to go for that late night party on the condition

    that someone drops you home before 12. Every step we take requires condition

    to be fulfilled. Similarly, these are the general terms & conditions of a Home

    Loan. For more details, please refer to the individual product.

    LTV Ratio will not exceed a particular percentage. This percentage

    differs from HFI to HFI and the components of the value of property are

    covered in Cost of Property

    Elastic can be stretched only to a certain extent. The loan tenure also will

    not go beyond 20 years. However, HFIs do provide for different tenures

    with different terms and conditions.

    Your EMI normally does not exceed 50% of your Gross Monthly income.

  • 8/4/2019 iifl welth mgt

    34/83

    34

    The total monthly payment towards all the loans you have availed of,

    including the present one, will normally not exceed 50% of your Gross

    Monthly Income.

    Your loan eligibility is calculated using LTV, IIR and FOIR norms and

    the lowest from the three is chosen.

    Your profile is considered by the HFI before your repayment capacity is

    judged.

    If the HFI insists on a personal guarantor, you need to provide one before

    the disbursement of your loan.

    Your property should be both technically and legally clear before your

    loan can get disbursed by the HFI.

    In case you have bought an under construction property, your loan will be

    partly disbursed, as per the stages of construction and PEMI needs to be

    paid on it.

    The disbursement, in most cases, will be in the name of the builder or the

    seller or the society or the development authority unless you have madesome payment to them.

    Repayment of the loan is either via Deduction Against Salary, Post Dated

    Cheques, standing instructions or by cash / DD.

    You can either choose to repay the loan using the Annual rests or

    Monthly rests.

    Charges applicable to Housing Loans

    The different kinds of charges applicable to Home Loans are listed below:

    Upfront Fees

    Rate of Interest

    Legal and Technical Charges

  • 8/4/2019 iifl welth mgt

    35/83

    35

    Stamp Duty and Registration Charges

    Personal Guarantee from Charges

    Cheque Bounce Charges

    Delayed Payment Charges

    Additional Charges

    Incidental Charges

    Prepayment Charges

    PDC Swapping Charges

    Legal and technical charges :

    Some HFIs charge you for the legal and technical checks undertaken on your

    documents and property, by lawyers and the technical team of the HFI.

    Stamp duty and registration charges:

    If you go in for a registered mortgage, these charges incurred by the HFI are

    passed onto you. Sometimes these charges are rather heavy depending on the

    State laws in the state from where you purchase your property.

    Personal Guarantee form charges:

    A piece of paper signed does not have much value unless stamped andvalidated by the concerned authority. That power of attorney document that you

    signed with your spouse would not be credible unless signed on a Rs.100 stamp

    paper. Similarly, HFIs currently charge you a minimum of Rs.100 to get the

    personal guarantee validated and stamped in the eyes of the law.

  • 8/4/2019 iifl welth mgt

    36/83

    36

    PDC swapping charges:

    In case you want to exchange the PDCs you gave the HFIs for EMI repayments

    because of a change in bank accounts, a change in EMI amount, etc., the HFismight charge a flat fee for it.

    Repayment capacity

    Your repayment capacity is judged according to your income and your income

    is considered differently if you are salaried and differently if you are self-

    employed. Income is used to calculate the amount of money that you will be

    able to shell out every month towards your loan installment using IIR and FOIR

    norms. FOIR calculation also takes into account the installments of loans you

    are currently repaying. The lower between the IIR and FOIR is chosen as your

    maximum repayment capacity. This is then compared to the loan amount that

    you have requested for and the loan eligibility as per LTV norms and the lowest

    of these would be your final loan eligibility.

  • 8/4/2019 iifl welth mgt

    37/83

    37

    Salaried Self-employed

    Any extra income on your salary slip

    (including overtime, etc.) is subtracted

    Any non-recurring income that affects

    profit (like sale of asset) is subtracted.

    50% of the average variable income

    over the last 6 months is added

    Any non-recurring expense that

    adversely affects profits and was not

    capitalized (like repairs and

    maintenance) is added

    Any fixed cash or voucher payment

    that can be proved is added.

    50% of the average depreciation of the

    last two years is added.

    HRA that can be received and is not

    being received is added.

    50% of the average annual income of

    the last two years is added.

    Credit Documentation

    Would you trust any Tom, Dick or Harry with any matter at all? We all requirea certain assurance from people before we trust them; some sort of guarantee

    that they are trustworthy. For HFIs this guarantee rests in the form of tangible

    documents. Credit documents are required by all HFIs but vary in kind based on

    your occupation, employer, qualifications, experience, etc. Credit documents

    can be classified as

    Income documents:

    Money money money...no one can take a chance on the credibility of money

    matters because at the end of the day, business is business. Almost everything

    about your loan is based on your income and therefore proof regarding the same

    is required by the HFI to ensure that no miscommunications occur.

  • 8/4/2019 iifl welth mgt

    38/83

  • 8/4/2019 iifl welth mgt

    39/83

    39

    -Mortgage deed if the HFI opts for a registered mortgage.

    No Objection Certificate from the developer, society or development

    authority

    Personal Guarantees, if required.

    Documents for alternate or additional security.

    Post dated cheques for the EMIs.

    These documents do NOT cover the entire list needed and if it is a resale

    property, the pertaining agreements, etc. will also need to be attached.

    Tax Benefits

    Tax benefits are currently available only under Home Loans and Home

    Extension loans. The details are given under the respective sections.

    Property Insurance

    Some events are not in our hands and are completely unavoidable. Floods,

    drought and storms uproot trees and destroy the land. Along with this the birds

    lose their homes and while building a nest may not be that bad and the loss is

    not that great, the money that you invest in your cosy home might just be

    washed away. For this reason insuring your property is a good idea as you

    safeguard the asset against damage or loss.. Property insurance is not

    compulsory though some HFIs insist on a mortgage redemption life insurancepolicy and you will therefore get a reduced interest rate. Some of the points that

    need to be noted regarding property insurance are:

    You can choose the tenure of your insurance.

    The premium is charged up front

    The longer your tenure, the greater the discounts insurance companies

  • 8/4/2019 iifl welth mgt

    40/83

    40

    offer you.

    News Letter

    The Daily Market Strategy is your morning dose on the health of the markets.

    Five intra-day ideas, unless the markets are really choppy coupled with a brief

    on the global markets and any other cues, which could impact the market.

    Occasionally an investment idea from the research team and a crisp round up

    of the previous day's top stories. That's not all. As a subscriber to the Daily

    Market Strategy, you even get research reports of India Infoline research team

    on a priority basis.

    The IndiaInfoline Weekly Newsletter is your flashback for the week gone by.

    A weekly outlook coupled with the best of the web stories from India Infoline

    and links to important investment ideas, Leader Speak and features is

    delivered in your inbox every Friday evening.

    Portfolio Management

    You get recessions. You have stock market declines. If you don't understand

    that's going to happen, then you're not ready; you won't do well in the markets.

    No need to worry. We at India Infoline would take care of all issues related to

    managing your hard earned money.

    Our Portfolio Management Service is a product wherein an equity investment

  • 8/4/2019 iifl welth mgt

    41/83

    41

    portfolio is created to suit the investment objectives of a client. We at India

    Infoline invest your resources into stocks from different sectors, depending on

    your risk-return profile. This service is particularly advisable for investors who

    cannot afford to give time or don't have that expertise for day-to-day

    management of their equity portfolio.

    It is all about your money, being managed by the experts, while you continue

    with your routine life. Isn't it simple and totally hassle free.

    What's more, you can keep track of your dividends / bonus / rights issues with

    paperless tracking. So you always know how fast your investment is growing. It

    basically means assigning the right job to the right person.

  • 8/4/2019 iifl welth mgt

    42/83

    42

    Research

    IIFL special research cell where some of India's finest financial analysts

    bring you intensive research reports on how the stock market is faring,

    when is the right time to invest, when to execute your order and more.

    IIFL make sure that investors are always prepared to make own investment

    decision when the opportunity arises.

    IIFL bring you intensive research reports - whether sectoral or company-wise

    or more - that tell you exactly when and where to invest. So whenever there is

    an exciting investment opportunity, you are in the know and always ready to

    invest. Research reports IIFL will help you choose your investments wisely,

    without wasting time. Presented in a lucid and easy-to-understand format;

    these reports help you make informed decisions.

  • 8/4/2019 iifl welth mgt

    43/83

    43

    ASSET MANAGEMENT

    India Infoline is a leading pan-India mutual fund distribution house associated

    with leading asset management companies. It operates primarily in the retailsegment leveraging its existing distribution network to reach prospective

    clients. It has received the in-principle approval to set up a mutual fund.

    The group recently commenced its offshore asset management business under

    the IIFL Capital brand. Also, IIFL Securities Pte Ltd received approval from

    the Monetary Authority of Singapore to carry out global asset management

    operations. The Singapore arm can now offer broking, asset management and

    investment banking services.

    IIFL Inc received an FII license, thereby facilitating the investment of

    dedicated funds in India.

    With offices in New York, Singapore and Dubai, IIFL Capital aims to offer

    India-focused equity products, fund management and advisory services for

    offshore and domestic wealth management customers.

  • 8/4/2019 iifl welth mgt

    44/83

    44

    MILESTONES ACHIEVED

    1995

    Incorporated as an equity research and consulting firm with a client base thatincluded leading FIIs, banks, consulting firms and corporates.

    1999

    Restructured the business model to embrace the internet; launched

    archives.indiainfoline.com mobilised capital from reputed private equity

    investors.

    2000

    Commenced the distribution of personal financial products; launched online

    equity trading; entered life insurance distribution as a corporate agent.

    Acknowledged by Forbes as Best of the Web and ...must read for investors.

    2004

    Acquired commodities broking license; launched Portfolio Management

    Service.

    2005

    Listed on the Indian stock markets.

    2006

    Acquired membership of DGCX; launched investment banking services.

    2007

    Launched a proprietary trading platform; inducted an institutional equities team;

    formed a Singapore subsidiary; raised over USD 300 mn in the group; launched

    consumer finance business under the Moneyline brand.

    2008

    http://archives.indiainfoline.com/http://archives.indiainfoline.com/http://archives.indiainfoline.com/
  • 8/4/2019 iifl welth mgt

    45/83

    45

    Launched wealth management services under the IIFL Wealth brand; set up

    India Infoline Private Equity fund; received the Insurance broking license from

    IRDA; received the venture capital license; received inprinciple approval to

    sponsor a mutual fund; received Best broker- India award from FinanceAsia;

    Most Improved Brokerage- India award from Asiamoney.

    2009

    Received registration for a housing finance company from the National Housing

    Bank; received Fastest growing Equity Broking House - Large firms in India

    by Dun & Bradstreet.

  • 8/4/2019 iifl welth mgt

    46/83

    46

    MARKET SHARES OF COMPANY

    Retail broking:

    IndiaInfoline has around 3 lakh customers. It has a tie-up with

    Bank of Baroda for e-broking.

    Institutional broking:

    IndiaInfoline has roped in Bharat Parajia, director of sales at CLSA

    in Singapore, H Nemkumar, CLSA's country head for India, Aniruddha

    Dange, CLSA's head of research in India, and Vasudev Jagannath,

    CLSA's head of sales in India. While Parajia will join as head of

    institutional sales at India Infoline, Dange will be head of research and

    Nemkumar head of investment banking.

    Each one of them is bringing in more than 10 years of

    experience with a top institutional brokerage in Asia. The CLSA

    foursome will also pick up stakes in India Infoline through the

    preferential allotment route. Their collective stake would add up to

    around 15%. Parajia already holds a 2.88% stake in India Infoline. He

    will subscribe to 25 lakh equity warrants at Rs 440 each.Nemkumar will

    pick up another 25 lakh, while Jagannath and Aniruddha Dange will

    subscribe to 20 lakh warrants each. The preferential allotment includes

    the four men buying 90 lakh equity warrants at a price of Rs 440 each, ofwhich 10% will be paid up front as their sign-on bonus. The remaining

    will be payable at the end of eighteen months when the warrants will be

    convertible into shares.That is, all these guys will have to cough up about

    Rs 360 crore to convert their warrants into shares. Currently, the

    company's institutional equities team has 35 people, including research

    analysts and dealers.

  • 8/4/2019 iifl welth mgt

    47/83

    47

    Consumer Finance:

    During the quarter, it managed a book size of Rs 25 crore and has

    suffered a loss of Rs 5.5 crore. It expects to break even in 2-3 quarters.NIM of 6-8% on personal loans and 3-4% on home refinancing. It is

    looking at a Rs 200 crore private-equity funding for its consumer finance

    subsidiary. It intends to leverage its extensive branch network to expand

    its consumer finance division to tier-II and tier-III cities in the coming

    quarters. IndiaInfoline is going slow as it has just started this business

    with a robust risk management system. The company has roped in experts

    from Citi Financial and other banks.

    Ticker: 532636

    Exchanges: BOM

    2009 Sales: 9,630,900,000

    Major

    Industry:

    Financial

    Sub

    Industry:

    Securities

    Brokerage

    Country: INDIA

    Employees: 14105

  • 8/4/2019 iifl welth mgt

    48/83

    48

    CHALLENGES FACES BY INDIAINFOLINE

    Category related - the market is skewed primarily to the metros with Mumbai,

    Ahmedabad, and New Delhi accounting for major bulk of the trading.

    Competition related - due to high brand proliferation, the market from a

    consumer standpoint has become commoditized given product parity in terms

    of offerings.

    Brand related - challenge being to maintain high decibel and impactful

    communication on a sustained basis.

    Key executives

    S.No Name Designation

    1 Mr. Nirmal Jain Chairman and Managing director

    2 Mr. A K Purwar Director

    3 Mr. R Venkataraman Executive Director

    4 Mr. Nilesh Vikamsey Independent Director

    5 Mr. Kranti Sinha Independent Director

    6 Mr. Sat Pal Khattar Non Executive Director

  • 8/4/2019 iifl welth mgt

    49/83

    49

    MARKETING STRATEGY OF INDIA INFOLINE

    Market Positioning:

    Market positioning statements of India Infoline are At India Infoline we

    give you single window service and We also ensure your comfort. So, India

    Infoline focus on the consumers who prefer almost all investment activities at

    same place by providing number of various financial services. At India Infoline

    a person can purchase or sell shares, debentures etc. and at the same place also

    demat it. India Infoline also provides other investment option to the same

    person at same place like Mutual Fund, Insurance, Fixed Deposit, and Bonds

    etc. and help the person in designing his portfolio. By this way India Infoline

    provides comfort to its customers.

    Target Market:

    India Infoline uses demographic segmentation strategy and segment

    people based on their occupation. India Infoline uses selective specialization

    strategy for market targeting. Target person for the India Infoline Stock Broking

    and India Infoline Investment Service are persons who can work as sub-broker

    for the companies. Companies focus on Advisors of Insurance and post office,

    Tax consultants and CAs for making sub-broker

    Marketing channel System:

    India Infoline uses one level marketing channel for investment product

    distribution. Sub-brokers work as intermediary between consumer and

    company. Company has both forward and backward flow of activity through

  • 8/4/2019 iifl welth mgt

    50/83

    50

    channel. Company distributes stationery, brokerage, and information forward to

    its sub-broker. The sub-brokers send filled forms, queries, amount of investment

    etc. back to the company.

    Training Channel Members:

    India Infoline provides training to the sub-brokers because they will be

    viewed as the company by the investors. The executives of India Infoline

    explain various new schemes of investment to the sub-brokers with its

    objective, risk factors and expected return. Company also periodically arrange

    seminar to guide sub-brokers.

    Advertising and Promotion:

    The objective of advertising of India Infoline is to create awareness about

    services of India Infoline among investors and sub-brokers.

    India Infoline also publishes its weekly Stock Market Newsletter Market

    Mantra.

  • 8/4/2019 iifl welth mgt

    51/83

    51

    HUMAN RESOURCES

    The India Infoline Groups Human Resources policy is based on the philosophy

    of Owner Mindset. We believe that the key to our continued growth lies in

    unleashing the entrepreneurial energy of our employees. We encourage all

    employees to behave more as 51owners of their departments rather than

    employees. Our people are highly driven and work towards increasing India

    Infolines brand and market share across product lines.

    We have developed extensive in-house training modules. In addition, our staff

    is trained by various Asset Management Companies and ICICI Prudential Life

    Insurance Company Limited. We lay emphasis on on the job training where

    an experienced and senior person mentors a junior executive.

    In addition to salary, our employees get performance-based incentives on a

    quarterly basis. We have also implemented an Employee Stock Option Plan.

    As on December 31, 2009, the total employee strength of our company and our

    subsidiaries was 1200.

  • 8/4/2019 iifl welth mgt

    52/83

    52

  • 8/4/2019 iifl welth mgt

    53/83

    53

    RESEARCH METHODOLOGY

    i) Objective of the Study:

    To know percentage of people invest in mutual fund, insurance, equityand other financial products and services.

    To know future prospects of their investment in the financial productsand services.

    ii) Data Collection:

    Primary data:-

    Primary data are data freshly gathered for a specific purpose. The various

    sources of primary data for my project are as follows.

    Banks.

    Local residents. People from industries Mall

    Small Retailers

    Secondary Data:-

    Secondary data provide a starting point for research and offer the

    valuable source of information.

    The secondary data was the most important source for my project because itgave us information about company profile, competitors, market scenario,

    market share, etc.

    It also give us information of the financial industry, its emergence,& its

    importance in country progress.

    We used secondary data for following sources:

    Internet

    Indiainfoline brochure

  • 8/4/2019 iifl welth mgt

    54/83

    54

    FUNDAMENTAL RESEARCH SERVICES:

    The Sunday Weekly Report :

    This weekly report is the ace of all reports. It offers a

    comprehensive market overview and likely trends in the week ahead. It

    also presents few top picks based on an in-depth analysis of technical and

    fundamental factors. It gives short term and long term outlook on these

    scrips, their price targets and trading strategies. Another unique feature

    of this report is that it provides an updated view of about 70 prominentstocks on an ongoing basis.

    The Industry Watch :This report provides an in-depth analysis of specific industries

    which are likely to outperform others in the economy. It analyzes their

    strengths and weaknesses and ascertains their future outlook. The final

    view is arrived at after thorough interaction with industry experts. Also

    comparative performances of various companies in the sector are

    evaluated and top picks are recommended.

    Stock Analysis :Indiainfoline stock research has performed very well over the past

    few years and the Indiainfoline Model Portfolio has consistently

    outperformed the benchmark indices. The fundamentals of select scrips

    are thoroughly analyzed and an actionable advice is provided along with

    investment rationale for each scrip.

    Flash News :

    Key developments and significant news announcements that are

    likely to have an impact on markets / scrips are flashed live on trading

  • 8/4/2019 iifl welth mgt

    55/83

  • 8/4/2019 iifl welth mgt

    56/83

    56

    Derivative Strategies :Their analysts take view on the Nifty and select stocks based on the

    derivatives data and technical tools. Suitable Derivative Strategies are

    devised, which are flashed on their terminals and published in their

    reports.

    Futures Calls :A customized product for HNIs to help them trade with leveraged

    position; wherein clients are advised on the stocks with entry, exit and

    stop loss level for short term benefits. Over and above this, financial

    status of the calls is monitored at all times.

    OTHER ADVATAGES

    Advancements in Internet and Internet-based trading have transformed

    the way firms operate in the broking industry. We recognize that technology is

    an important tool for broking operations.

    We believe that online trading will gain market share due to significant

    advantages that it offers

    It enables the customer to trade directly without any agent intervention

    It offers customers the convenience of trading from almost anywhere

    It enables rapid dissemination of information and at reduced costs

    It offers a responsive mechanism for reporting grievances, problems and

    bugs

    The IndiaInfoline Group have invested in technology and ensured that we

    have an optimum infrastructure to handle the load. Our current technology

    infrastructure comprises several high ends Dell, HP, IBM servers running on

    Microsoft Operating System. Most of these servers support online customers for

  • 8/4/2019 iifl welth mgt

    57/83

    57

    trading activities and users for the www.indiainfoline.com and www.5paisa.com

    websites.

    The IndiaInfoline Groups main trading servers (application and database

    servers) are located at our Goregaon office and our broadcast servers are hosted

    at VSNL and Reliance Internet Service Providers (ISP). Our website is hosted

    with Net Magic Solutions, another ISP. All the three ISPs and our Goregaon

    office are equipped with latest servers and uninterruptible power supply

    systems. The Goregaon office is connected to the internet by optic fiber to Net

    Magic Solutions which gives us bandwidth of more than 10Mbps expandable to

    20Mbps. Our connectivity between the internal and external servers is through

    this fiber connection.

    Net Magic Solutions sources bandwidth from VSNL and Bharti, thereby

    providing us with redundancy in the event of a failure of one of the providers

    gateway. By co-locating some servers with Reliance Infocom we have further

    increased our redundancy.The IndiaInfoline Group has implemented CISCO Pix firewall, managed by

    Net Magic. All our servers, routers and desktops are behind this firewall. All

    connections to our trading servers happen in a secure manner using 128 bit

    encryption. We have a security certification from Thawte.

    The key components of our technology infrastructure include

    - Online trading software

    - Surveillance and risk management

    - Client administration

    - Back office software

    - Communication links and VSAT network

  • 8/4/2019 iifl welth mgt

    58/83

    58

    - Networking and hardware

    - Security

    SWOT Analysis:

    Strengths

    Integrated technology platform One Stop shop Pan - India distribution network

    India Infoline.com and 5paisa.com have developed into brands

    Weaknesses

    Lack of a banking arm to complete the bank-broker-depository chain Insignificant presence in institutional Segment

    Opportunities

    Changing demographics with higher disposable income and increasinglycomplex financial instruments will drive demand for investment advisory

    services

    Rapid penetration of Internet and computers means that technology enabledfinancial services will gain market share

    Threats

    Economic slowdown Volatile movement in indices events like May 17, 2004

    Stock markets falls will have a cascading effect on our mutual fund

    mobilization Increase/decrease in interest rate can affect our debt/ income fundmobilizations

    Future changes in personal taxation rules can impact insurance sales Increasing competition from large and particularly foreign players

  • 8/4/2019 iifl welth mgt

    59/83

    59

    PORTERS FIVE FORCE MODEL

    Competitive Force: - Michael Porter has identified five forces that determine theintrinsic long-run profit attractiveness of a market or market segment.

    Industry competitors Potential entrants.

    Substitutes.

    Buyers. Suppliers

    Intensity of Competition:

    Move towards consolidation

    Lot of brokerage companies are moving towards consolidation with the smaller

    ones becoming either franchisees for the larger brokers or closing operations.

    Increased Focus of Banks in Retail Broking:

    Various foreign banks like ABN Amro and others are planning to enter the

    Indian retail brokerage industry.

    Online Trading Competes with Traditional Brokerage:

    There is an increasing demand for online trading due to consumers growing

    preference for internet as compared to approaching the brokers.

    Threat of New Entrants

    Entry of Foreign PlayersNew forms of trading including T+2 settlement system, dematerialization etc

    are strengthening the retail brokerage market and attracting foreign companies

    to enter the Indian industry.Threat of Substitutes

    Alternative Investment Options

    Various alternative forms of investment including fixed deposits with banks and

    post offices etc act as substitutes to retail broking products and services.

  • 8/4/2019 iifl welth mgt

    60/83

    60

    Buyer Power

    Lack of Expertise Curtails Bargaining Power

    Retail investors often lacks the knowledge and expertise in the financial sector

    that calls them to approach the broking houses.

    Low Product Differentiation Proves Beneficial:

    The retail broking services provided by the various companies are homogeneous

    with very low product differentiation. This allows customers to enjoy a greater

    bargaining power.

    Supplier Power

    Increased Dependence on IPOs

    There is a growing dependence of corporate on broking houses with the rising

    number of IPOs coming to the market.

  • 8/4/2019 iifl welth mgt

    61/83

    61

  • 8/4/2019 iifl welth mgt

    62/83

    62

    Financial Performance

    Year 2007-08

    List Revenue Profit beforeinterest,

    depreciation

    and tax

    Profit after tax

    Indiainfoline

    Ltd.

    6,724.4 2,772.5 1,286.9

    India Infoline

    Investment

    Services Ltd

    1,522.1 1,208.9 315.5

    MoneylineCredit Ltd

    113.2 19.4 20.7

    India Infoline

    Distribution

    Company Ltd

    18.4 71.3 56.0

    India Infoline

    Marketing

    Services Ltd

    405.0 129.7 75.3

    India Infoline

    Insurance

    Services Ltd

    688.1 4.2 41.7

    India Infoline

    Commodities

    Ltd

    170.1 14.7 8.3

    India Infoline

    Media and

    823.8 98.1 63.0

  • 8/4/2019 iifl welth mgt

    63/83

    63

    Research

    Services Ltd

    Othersubsidiaries

    96.9 62.4 51.2

    Inter-company

    adjustments

    326.1 169.2 42.5

    Aggregate 10,235.9 4,022.2 1,639.3

    This is the tabel represents the Revenue, profit before interest, depreciation and

    tax in each and every segement of IndiaInfoline and profit after tax in each and

    every segment. If we see this table we will find that the total revenu for 2008-09

    was 10235.9, and 4022.2 is his profit before interest, depreciation and tax which

    is

    4022.2 * 100 =39.3%

    10235.9

    And if we calculate the profit on total revenue it will be

    1639.3 * 100 =16.01%10235.9

    And if we calculate the total Interest, depreciation and tax they will be

    4022.2-1639.3=2382.9

    Rs. MnLists 2007-08 2007-06

    Gross Income 6724.4 2867.2

    Profit before interest, depreciation

    and

    taxation

    2,772.5 983.4

  • 8/4/2019 iifl welth mgt

    64/83

    64

    Interest and financial charges 211.6 63.9

    Depreciation 194.4 123.3

    Profit before tax 2,366.5 796.2

    Taxation - Current 793.4 260.7

    - Deferred 20.3 2.4

    - Fringe benefit tax 10.9 11.9

    - Short or excess provision of

    income-tax

    5.3 0.0

    Net profit for the year 1,577.2 521.2

    Less: Extraordinary items (Net of

    tax)

    290.4 0.0

    Less: Appropriations

    Dividend:

    Interim dividend 0.0 149.6

    Proposed final dividend 342.6 0.0

    Dividend distribution tax 58.2 21.0

  • 8/4/2019 iifl welth mgt

    65/83

    65

    Transfer to general reserves 131.0 53.0

    Add: Balance brought forward

    from previous year

    474.1 83.5

    Add: Other adjustments (profits of

    India

    Infoline Securities Private Limited

    added

    pursuant to merger)

    0.0 93.0

    Balance to be carried forward 1,229.1 474.1

    Profit & Loss account of India Infoline

    ------------------- in Rs. Cr. -------------------

    2009 2008

    INCOME

    Sales Turnover 542.27 616.11

    Excise Duty 0.00 0.00

    Net Sales 542.27 616.11Other Income 29.34 27.29

    Stock Adjustments 0.00 0.00

    Total Income 571.61 643.61

    EXPENDITURE

    Raw Materials 0.00 0.00

    Power & fuel Cost 0.00 0.00

    Employee Cost 136.91 128.79

  • 8/4/2019 iifl welth mgt

    66/83

    66

    Other Manufacturing Expenses 93.32 105.93

    Selling & Admin Expense 112.16 119.13

    Miscellaneous Expense 41.03 39.67

    Preoperative Exp. Capitalists 0.00 0.00

    Total Expenses 383.42 393.42

    OPERATING PROFIT 158.85 222.59

    PBDIT 188.19 249.88

    Interest 11.15 22.82

    PBDT 177.04 227.04

    Depreciation 25.56 19.44

    Other Written Off 0.00 0.00

    Profit Before Tax 151.48 207.62

    Extra Ordinary Items 2.23 -0.53PBT(post extra-ord items) 153.71 207.09

    Tax 47.88 78.39

    Reported Net Profit 105.83 157.73

    Total value Addition 383.42 393.53

    Preferred Dividend 0.00 0.00

    Equity Dividend 79.45 34.36

    Corporate Dividend Tax 13.50 5.82

    Per Share DataShare in Issue(in Lakhs) 2,834.00 571.03

    Earning Par Share(Rs) 3.73 27.62

    Equity Dividend (%) 140.00 60.00

    Book Value(Rs) 36.58 17335

    This is the Profit and loss account for the years 2007-08 and 2008-09. In which

    we can see that the turnover, sale and other profits have decreased from the

    2007-08 to 2008-09, which is an impact of recession.

    The total income is also decreased from 643.61 to 571.61 in 09, which is around

    11.19% of the previous year or 72 cr.

    In the expenditure part of 2008-09 as compare to previous yes it has also

    decrease from 393 to 383 which is around 3%. In this the total is decreased

    instead of increase in employee cost and Miscellaneous Expense to gain

    the better profit.

  • 8/4/2019 iifl welth mgt

    67/83

    67

    Operating profit was decrease from 222 to 158, approximate 28.82%, from the

    year 2007-08 to 2008-09.

    Report net profit is decreased from 157.73 to 105.83

    Share in issued has increase from 571.03 to 2834.00

    Earning per share has come down from 27.62 to 3.73 which is 90%

    Balance Sheet in Cr.

    2009 2008

    Sources offunds

    Share capital 56.68 57.10

    Reserve &surplus

    980.13 932.75

    Equity sharewarrants

    11.37 59.77

    Net worth 1048.18 1040.62

    Loan funds

    Secured loan 1.70 -Unsecured loan 00.10 130.56

    Total Liability 1049.98 1180.19

    Applicationfunds

    Fixedasset(includingintangibles)

    Gross block 143.67 98.31

    Less:accumulateddepreciationandamortization

    44.94 35.07

    Net block 98.73 63.72

    Capital work inprogress

    4.51 00.49

    103.24 63.73

  • 8/4/2019 iifl welth mgt

    68/83

    68

    Investment 873.71 915.68

    Currents assetloan andadvance

    Sundry debtors 103.52 342.81Cash & bankbalance

    264.10 061.62

    Stock on hand 166.72 154.06

    Loan & advance 244.41 313.89

    778.75 872.38

    Less: currentliabilities &provision

    Currentliabilities

    552.68 514.85

    Provisions 148.64 156.74

    Total 701.31 671.59

    Net currentassets

    77.43 200.79

    Total of Assets 1049.98 1180.19

    This is the Balance sheet of IndiaInfoline showing the comparison for the

    period of 2007-08 and 2008-09.

    In this we can see that the total has come down from 1180 to 1049 in 2008-09

    period. Which is all the impact of recession not only on this broking firm, on all

    others too, the same impact was their in this period, their is a cost cutting and

    reduction on other expenses.

    The biggest of this can be seen on the liability side on unsecured loans which

    has come down from 130.57 to 00.10, which is more then 99%, organization

    has increased his cash from 61.62 to 264.10 for the period of 2008-09 as

    compare to 2007-08.

  • 8/4/2019 iifl welth mgt

    69/83

    69

    COMPETITORS

    (ACCORDING TO VOLUME)

    LAST

    PRICE

    MARKET

    CAP.(Rs.cr

    )

    SALES

    TURNOVE

    R

    NET

    PROFIT

    TOTAL

    ASSET

    INDIABULLS 135.20 4188.09 2003.09 99.451 14722.36

    INDIA

    INFOLINE

    141.30 4004.44 571.57 103.59 1049.99

    EDELWEISS CAP 470.00 3,525.20 191.39 26.39 1,865.28

    MOTILAL

    OSWAL F

    170.80 2,443.58 57.26 45.31 433.49

    HSBC INVEST 264.00 1,843.68 24.31 -15.21 667.45

    FUTURECAPITAL

    230.50 1,464.32 132.44 9.31 1,216.75

    NETWORK 18 90.20 865.07 94.50 -19.41 862.11

    GEOIIT BNP 37.80 847.03 140.56 14.39 276.06

    DELTA CORP 43.30 723.81 42.73 8.31 356.87NALWASONS

    INV

    1,210.0

    0

    621.48 14.78 11.26 270.90

    This table represent the comparision between the indiainfoline and other share

    broking firms or inverstment organisation, which includes last price of share,

    market capital, sales turnover, net profit and total assets.

  • 8/4/2019 iifl welth mgt

    70/83

    70

    This graph shows thr last share price of the organisation, in this we can see that

    Nalwasons investment has the highest share price, as compare to others it is

    very high. The indiainfoline stand very short in this.

    When it comes to market capital the Indiabulls has the highest market capital,

    and second is Indiainfoline just behind of Indiabulls and rest other are no ware

    in this graph.

    0

    200

    400

    600

    800

    1000

    1200

    1400

    Last Price

    Series 1

    0

    500

    1000

    1500

    2000

    2500

    3000

    3500

    40004500

    Market capital

    Market capital

  • 8/4/2019 iifl welth mgt

    71/83

  • 8/4/2019 iifl welth mgt

    72/83

  • 8/4/2019 iifl welth mgt

    73/83

    73

    securities

    ICICI direct 500/- 975/- 0.075- 0.05 450/- 5 times 2124

    Motilal oswal 415/- NotRestricted

    0.03- 0.30 300/- 4 times 430

    Religare 299/- 5000/- 0.025-0.25 Nil 20 times 1837

    Angel broking 731/- 5000/- 0.03- 0.30 300/- 4 times 120

    Geojit 650/- Nil 0.03- 0.30 Nil 20 times 500

    India bulls 900/- Nil 0.03- 0.30 Nil 20 times 718

    Reliance

    money

    750/- Not

    Restricted

    0.05- 0.25 50/- 5 times 10000

    Share khan 750/- 5000/- 0.03- 0.30 500/- 4 times 250

    Hdfc 799/- 5000/- 0.05-0.50 500/-

    from

    2 nd

    yr

    5 times NA

    This is comparative study based on the charges made by Indiainfoline and other

    broking firms. In this it take lowest charge to open an accout and providing an

    appropriate brokerage to his clients as compare to few others. And low margin

    money and it has a total of more then 600 branc all over India, which is very

    good in number and very less as compare to Reliance, kotak securities, ICICIsecurities and Religare, so that they can provide a proper attention towards his

    clients and manages thaind in better was, thats the reason we have seen about

    they have good amout of net profit with less investment.

    Thats the reason they have a line ITS ALL ABOUT MONEY, HONEY

  • 8/4/2019 iifl welth mgt

    74/83

  • 8/4/2019 iifl welth mgt

    75/83

    75

    Wealth and asset Management Introduce the family officeplatform.

    Raised around Rs.1.8 bl in thelargest single day debenture

    listing of its kind. Received in principle approval

    for sitting up of Mutual Funds.

    Establish the infrastructure andknowledge capital for Office

    Store Asset ManagementServices.

    Highlights, 2008-09 Industry optimism

    Wealth management

    Mobilised Rs 1.8 bn in the largest single-day debenture listing of its kind

    Built relationships with many reputed families across India and the globeAsset management

    Received the in-principle approval from SEBI to sponsor a Mutual fund

    IIFL Securities Pte Ltd received approval from the Monetary Authority of

    Singapore to carry out corporate advisory and dealing in securities. The

    Singapore arm can now offer

    broking, asset management and investment banking services

    IIFL Inc received an FII license, thereby facilitating the investment of

    dedicated funds in India

    Setup a team of experienced professionals for the offshoreasset management

    business

  • 8/4/2019 iifl welth mgt

    76/83

    76

    Key Takeaways from India Infoline concall:

    India Infoline was the Global coordinator and BRLM for the QIP of

    Emami Limited and the Co-BRLM to the QIP of Cipla Ltd. Also, they

    were the Syndicate members to Adani Power IPO in July 2009.

    The first premium mobilization from insurance broking business stood at

    Rs 410 million.

    The net NPA on the books continue to remain less than 1%.

    Its core business improved significantly.

    Its market share remains same at 3.6%.

    Average daily equities volumes stood at Rs 33.36 billion as compared to

    Rs 32.25 billion in the previous quarter.

    The company's customer base improved to 33%.

    Its financial income grew by 48.7%.

    Its employee cost was of Rs 7.36 million.

    Administrator cost grew by 28% at Rs 507 million, QoQ.

    Depreciation coat stood at Rs 131.5 million.

    Interest coat was of Rs 155 million.

    Its advertisement cost was of Rs 24 million.

    Its cash and cash equivalent stood at Rs 9.3 billion and debt was at Rs

    300 millions.

  • 8/4/2019 iifl welth mgt

    77/83

    77

  • 8/4/2019 iifl welth mgt

    78/83

    78

    FINDINGS

    Brokerage of India infoline is higher than Others broking firms likeReligare,Motilal Oswal,Indiabulls,they are charging 0 .03% for Intraday

    and 0 .30% for Delivery where India Infoline is taking 0 .05% for

    Intraday and 0 .50% for Delivery.

    Margin money of India infoline is higher than other firm like

    Indiabulls,Geojit,Motilal Oswal,there is no restriction of margin

    moneye.But in India Infoline,the minimum margin money should be

    5000/2555 rs..

    Exposure is less than other firms. India Infoline offers eight times

    exposure on margin where as Religare and Indiabulls offer twenty times

    exposure on margin money.

    HDFC, ICICI direct provide their customers three types of account (de-

    mat a/c, trading a/c, bank a/c) but India infoline provide only De-mat a/c

    and Trading a/c.

    Religare takes Rs.299 for lifetime services, where as India infoline takes

    Rs.555.

    Relationship manager changes many times, it creates problem for the

    offline customers .

    Securities are not so much reliable.

    India Infoline has hidden charges, Customer are not much aware about

    that.

    Customer satisfaction of India infoline not so good.

  • 8/4/2019 iifl welth mgt

    79/83

    79

    Most of the customers are trading offline.

    Most of the customers approach towards the broking firm is through the

    relationship manager.

    Most of the people are not much aware of share market and its benefit.

  • 8/4/2019 iifl welth mgt

    80/83

    80

    Recommendation

    To increase awareness about Share Market and the name India Infoline

    itself, the company should organize campaign. The campaign can be

    weakly, monthly, yearly, it will give a good result to the company to

    capture market in the competitive position.

    The company should reduce the margin money. It can help to acquire

    more customers, if the firms bring plans for no boundation of margin

    money.

    The Company should increase their focus on the less margin money

    customers also .It can