SECTION I

Terms of Reference

BACKGROUND

All Southern Thromdes has witnessed unprecedented progress and development in the recent years. The transformation from a small to a bigger metropolis with an increasing population inclusive of floating population from the neighboring country is a matter of concern to the Law Enforcement agency. The influx of the rapid socio-economic development in Southern Thromdes is marked with increased crime rates and complexities of crimes. As of 2016 Southern Thromdes alone contributes to over 11.41 % of the total crime (2445 cases) in the country. Southern Thromdes has all the amenities as a modern city and a commercial hub including varying categories of entertainment centers making it vulnerable to increased crime particularly vandalism, thefts, gang fights, kidnapping, drugs and psychotropic abuse and illegal drug trafficking etc leading to social insecurity among the citizens. With the change in social environment, situations have been demanding presence of police at every nook and corner thereby increasing the number of visible police in the city, which depicts perilous and unfriendly social environment.

On the other hand, there has been an exponential rise in number of vehicles since the arrival of first motor vehicle in the country in the early 1960s. As of 31st January 2017, Road Safety and Transport Authority (RSTA) has registered 84,891 vehicles in the country, out of which 39,864 (46.97 %) are registered in Southern Thromdes which includes 30,279 (35.66%) vehicles are registered in Phuentsholing, 4,938 (5.81%) vehicles are registered Gelephug and 4,650 (5.47%) vehicles are registered in Samdrupjongkhar. Subsequently, increased number of vehicles has led to the increase in traffic violation, traffic congestion and motor vehicle accidents leading to the immense difficulty in regulating traffic. Without an alternative, the problem would exacerbate and render it near impossible to monitor and regulate the traffic in the city. The detailing traffic personnel in every junction and corner proves to be unreasonable and unrealistic thereby demanding for a move towards a technology driven paradigm. For the 11th FYP, RBP is tasked to develop safe society through reduction of crime, which can only be achieved, with the help of modern technologies such as installation of CCTV cameras in the core city areas. The installation of CCTV cameras in Southern Thromdes should not only reduce crime and the traffic violations but also to monitor other incidences in the city dynamically and intelligently.

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RATIONALE

1. Southern Thromdes contributes to more than 11.41 % of the total crime in the country with increasing trend every year. Reduction of crime in Southern Thromdes will bring down the overall crime in the country eventually contributing towards the achievement of the 11th

Five Year Plan objective of creating a safe and secured society.

2. Southern Thromdes as the main bordering town is small in size where people are familiar or know each other very well with their counter parts. Owing to this, people develop close affinity amongst each other. Thus, there is a natural tendency to be lenient with the enforcement of law, which ultimately leads to corruption in the society. The installation of surveillance cameras will lessen the physical contact between police personnel and the people thereby reducing the risk of corruption in the law enforcement agency and amongst the public.

3. Bhutan strives to achieve Gross National Happiness as a development goal and cannot have more visible police patrol and presence in the city as people may presume that Southern Thromdes city is unsafe to live. The installation of CCTV cameras in the city will reduce the manpower, both traffic and normal police personnel and the surplus manpower can be deployed meaningfully in the other important areas.

OBJECTIVES

The long-term objective of this project is to develop a smart and intelligent digital policing system aimed towards the achievement of the mission of the Royal Government of Bhutan. The overall objectives of the Safe City Solution Project are:

a. To reduce crime in the society by creating the sense of deterrence.b. To enhance crime detection through video footages. c. To reduce manpower deployment in the city. d. To systematize the traffic management system in the city.e. To encourage public to be law abiding citizens.f. To reduce waste management, monitor illegal construction and safeguard urban infrastructure areas.

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DESIGN

The project is designed to achieve the objectives of developing a safe city through reduction of crime in the Southern Thromdes city. It is aimed towards creating a safe and secures society targeted towards the goal of achieving Gross National Happiness. The system should be designed with the provisions for up-gradation and integration with other systems such as Road Safety and Transport Authority’s eRaLIS (Electronic Registration and Licensing System).The system is required to be dynamic, intelligent and smart to capture any incidence. The system should also cater future expansion scope.

The Safe City Solution Project Components

The installation of CCTV cameras and the development of system components shall be carried on in three phases and the work in each phase shall be completed and delivered within that financial year. It shall be followed by System Stabilization and User Acceptance Test (UAT).

Scope of Work

a. Establishment of Control Roomb. Configuration of servers, termination and splicing of fiberc. Installation of CCTV cameras d. Installation of VLPR system and integration with Road Safety and Transport Authority’s

e-RALIS System.e. Development of required infrastructures required by the systemf. In-house training for the Control room Managers of Royal Bhutan Police

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SECTION II

Terms of Reference

General Terms

The Royal Bhutan Police (RBP) is an implementing agency of Safe City Solution Project in the Southern Thromdes city in order to control and monitor security events, public order & Traffic management, installation of CCTV cameras with analytical features according to the specifications.

A. Command and Control Centre(CCC)-

The Command and Control Centre (CCC) monitoring room design shall be as per the requirement of RBP. The Thromdes shall build the infrastructure as per the design furnished by the RBP in the plot allotted by the RBP in their campus except for Phuntsholing Thromde, where they will provide space in their existing office. The CCC monitoring room should also include the Police Control room and operator for synchronizing with the CCTV operator during the receipt of crimes within the zone of CCTV surveillance and for effective response. The detail requirement/component is mentioned under section III.

B. Video Management Software

The video management software should be the latest version with minimum provision of 1000 cameras options and with the features of up gradation and integration with any upcoming soft/hard ware in future. This software should enable future expansion MULTI-SITE and should have the ability to control number of sites simultaneously. The VMS should help for good video security management, reliability, cost effective, provide security preferences based on the need of the organization such as single location or on large scale, geographically distributed operations etc. The VMS should enable Royal Bhutan Police to view live and recorded video to help in making decisions on security from anytime and anywhere via Government Network. The features required are mentioned under section III.

C. IP Cameras

The IP Camera Solution should help organization to address the challenges of indoor and outdoor video surveillance with the help of wide array of powerful IP cameras that accommodate a variety of objectives and budgets. The IP cameras should deliver high-definition video minimum of 2 megapixels in resolution with motorized zoom lens featuring

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detection of Vehicle License Plate recognition during both day and night. Multi-streaming should enable users to customize H.264, MPEG-4, or MJPEG compression formats to meet the video surveillance requirements. The IP cameras should also combine excellent video quality with ultra-efficient bandwidth management and cameras to accommodate virtually any video surveillance application. The types and the specification of cameras are mentioned under section III.

D. Database Consolidation Center

A very open Architecture and dynamic system Datacenter is required to save all the relevant data required by Police and other relevant agencies. It should be able to integrate with the data bases of the other relevant agencies like census data of Department of census, RSTA vehicle data, Financial Institute etc. To avoid system hacking and to protect from malicious attack from the intruders, the hardware and inbuilt software firewall and UTM is required to monitor and protect from the intruder. The system and the hardware should accommodate future integration of systems and unlimited numbers of cameras.

At the end of the project, detailed document is to be submitted and should include the details of the project, Bill of quantities, system structure diagram, control & communication room, drawings, site drawing and their location on a map, technical specifications of the equipment installed, details of IP addresses of the system and operating and maintenance manuals for the system. The system should be connected to the internet for the benefit of remote maintenance on need basis.

E. Equipment and Technology should include:

1. Recording servers. 2. Communication Racks both external and internal. 3. PC workstations for viewing. 4. Cameras and mounting and connecting Accessories. 5. Wireless backhaul transmission systems. (Optional)6. Switches for external cabinets along with backup batteries. 7. Software and Licensing Management. 8. Core switches to be installed in the main computer room. 9. The CAT 6/7 standard communication infrastructure indoor and outdoor10. Wireless Planning and implementation of backhaul for cameras to main computer

room. (Optional)11. Preparation of power outlets, grounding and communications infrastructure in the

computer room, control room and sites. 12. Lightning Arrester for cameras, switches, servers, computers and battery bank.

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13. The construction work for the establishment of a server room and the control room, electrical infrastructure, communications, lighting and furniture.

14. Installation of the system, including acceptance of responsibility for training and maintenance.

F. Detail Survey

The RBP, DITT, Thromdes, RSTA, Dzongkhag/Dungkhag and other stakeholders should carry out a detailed pre-plan site survey jointly. This survey should focus on finalizing the camera locations, the steps required to prepare the infrastructure for connecting communication links, wire and wireless infrastructure, electricity and communications and anything that is required to complete preparations for the connection and operation of the system. The final costing after the survey shall be submitted to the respective Thrompons by the Royal Bhutan Police, Head Quarters, for further submission to the Project Committee.

After the site survey a detailed Scope of Work (SOW) document should be produced and should include the project plan, drawings, technical specifications, Bill of Quantities and any other accessories necessary to realize the project. The SOW should be submitted to the respective Thrompons for further submission to the project committee for approval. The costs of the equipment need to be mentioned without the tax component (subject to discussion in the next meeting for approval).

Upon successful implementation; the following tests shall be conducted:i) User acceptance test (during ongoing installation)ii) Functional and electrical tests, iii) Recording system,iv) Final acceptance testv) Viewing stations and other capabilities of the system for each site as needed.

The contracting firm shall make the solution a complete satisfaction to project committee with necessary rectifications.

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G. General Technical Requirement

i. The technical specifications specified in this TOR are the minimum suggestive specifications.

ii. The CONTRACT FIRM, if not meeting these minimum suggestive technical specifications should comply to implement the project without fail. In case the equipment supplied exceeds/differ with the technical specifications, the same should be clearly mentioned along with justification.

iii. The CONTRACT FIRM can indicate missing components if any that may be considered necessary to implement and operate the facility to meet the required objectives of the project.

iv. The CONTRACT FIRM offer equipment’s that will best accommodate and meet the present and future requirements of Safe City.

v. The equipment supplied should tolerate Bhutan power and weather conditions. Further, all equipment’s shall comply with the applicable power and safety standards.

vi. The CONTRACT FIRM to specify required line voltage, voltage tolerance, frequency tolerance, max. Current consumption, max power consumption, maximum operating temperature, maximum operating humidity for each of the equipment used in Control Room.

vii. One set of service and operation/instruction manual is required to be supplied with each of the equipment.

viii. All the equipment should be latest and of the prevailing/current standard production of the manufacturer at the time of the proposal.

ix. The CONTRACT FIRM is required to supply the latest version of licensed software, providing all the features enumerated in this specification, at the time of award of contract. Equipment must be compatible with other Network vendor equipment. The CONTRACT FIRM is also expected to provide Software Development Kit (SDK) and Application Program Interface (API) so that the system can be integrated with the other third party or any new applications in CCC. This facility should not be charged.

x. The Command Control Centre should have minimum of 30 days of storage and viewing of high-resolution video feed of the entire city. The CCC should also include Video Management Software (VMS) and Video Wall.

xi. The CONTRACT FIRM should clearly specify and state the methodology to implement the project. The entire time schedule, with specific landmarks must also be furnished. Approach paper should contain -

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a. Solution Architecture Design

b. Implementation methodology

c. Project time schedule & dependency

d. Broad Deliverable

e. Issue, Suggestion & Risks.

f. Integration & Acceptance Test

H. SCOPE OF WORK

The project is to be executed in Phase wise in accordance to the budget.

a) Phase One:

1.1. Conduct detail joint survey

1.2. Establishing CCC monitoring room that will include all the work regarding communication/network, civil works, electricity, furniture, video wall and computer stations for managing and viewing.

1.3. Establishing a communication network between CCC room and identified locations.

1.4. Installation of cameras at the locations will include external cabinets and cameras.

1.5. The CCTV cameras installation will begin from the core city areas towards the

peripheral areas.

1.6. Training and implementation to RBP nominated Maintenance and CCC Manager should include:

The CONTRACT FIRM shall provide training to at least 15 RBP Police Personnel at no additional cost. The trainings should be provided at least three (3) times to the same personnel, as this would be a major technological transition for the Police force, which has not been exposed to such high-end technology so far. Both the parties will define the training schedule, content and modalities jointly. The operational manuals for the equipment, including the Command & Control Center, need to be provided by the CONTRACT FIRM, in English.

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a.     Training will be carried out on the system structure, capabilities and deployment method.

b. Training will be carried out on how to operate the system. c.  Training will be carried out on how to configure and operate the cameras. d. Training will be carried out on how to manage the recordings. e. Troubleshooting. f. Exercise the handling of the system in daily routine and in times of incidents. eg. Transfer of Detailed documentation that includes all operating instructions and

specification for equipment manufacturers and systems installed. h. Any other.

b) Phase Two (2017-2018 Financial Year)

Installation of additional cameras at the sites, expand video management system and recording system; implementation of Analytics at the critical locations as reflected in the joint survey report. The CCC monitoring room should be designed insuch a way that the Southern Thromdes Control room should be able to monitor from Safe City Project Solution Thimphu CCC room.

c) Phase Three (2018-2019 financial year)

Installation of additional cameras if other stakeholders pump in the budget, enhance video management system and expand recording system; integration of software and databases, installation of facial recognition/detection and providing routine training to the RBP Operators.

Signing of Annual Maintenance Contract (AMC) with the CONTRACT FIRM

I. Communication and server room

Communication and server room will serve as the core of the system. Communication infrastructure will be spread between the control room and the communication room.This infrastructure will be based on CAT6/7 Standard, and the communication room will concentrate on all the communication coming from the sites, wireless links and fiber optic communication and lines such as IP/VPN. Two racks will be installed to include the core switch that connects to all the sites. This switch will be connected to the recording servers and an additional core switch will be installed that will coordinate client server positions control desk.

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Rack No. 1:

Concentrate external communication equipment, wire line infrastructure deployment internal switch control room and heads shall be at the core, the rack should be 44U and depth of 80 cm and will include two tracks sockets, three shelves, two fans and a kit to connect the grounding.

Rack No. 2:

This will include recording equipment and operating computers. The switch control room shall be at the height of 44U and depth of 100 cm and will include two tracks sockets, three shelves, two fans and a kit to connect the grounding. Operating computers will be installed in the control room rack by 2 KVM and will be operated remotely. Computer room will be connected to the Internet in favor of control and remote maintenance. It is recommended to install a UPS to backup switches and servers. Rack power sockets will be connected directly to independent power lines in the cabinets and comply with the requirements. Computer room air conditioner will be installed including temperature sensor to run automatically.

J. BANDWIDTH

The CONTRACT FIRM shall use the bandwidth allocated by Department of Information and Telecommunication Technology (DITT) through Government Network and impose no charge.

K. EXPECTED OUTPUT/OUTCOME

1. A significant reduction of crime and increased crime detection rate in Southern Thromdes city.

2. Enhanced systematized traffic management system in place.3. A significant reduction in manpower deployment in the city.4. Enhanced capacity of the RBP as the law enforcement agency in the country.5. Improved sense of civility among the public by becoming law abiding citizens.6. Creating safe and secure society, thus achieving goal of Gross National Happiness.7. Enhance clean environment through reduction of waste disposal.

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The expected outcome or results/reports will not be limited to this TOR and shall deviate slightly depending upon the needs of the system.

L. DELIVERABLES AND TIMING

Project Phase

Deliverables Descriptions Timings

Phase I

Detail survey report

Carry out the detail survey in collaboration with RBP, city Corporation and other relevant stakeholders. The survey report should include BOQ phase wise not exceeding total amount to Nu.90 million.

March 2017

Issuance of work order

Royal Bhutan Police, Head Quarter will issue Work order to CONTRACT FIRM.

May-June 2017

Contract agreement

Thromdes and CONTRACT FIRM shall draw Contract Agreement

May-June 2017

System Requirement Study (SRS)

All key aspects of designNetworking System, set up control room, video wall, server room, install hardware and software, integration of required databases etc. Install CCTV cameras in the core hot spot areas and conduct on-job-training to RBP personnel.

3rd week July till December 2017

Phase II

System Design and enhancement

Installation of additional sites, video management system and expand video recording system; Analytics will be implemented for critical locations as reflected in the joint survey report.Consolidation of Stakeholders Databases

January 2018 to May 2018

Overhauling of the system

Incorporate all the changes indicated and further work on the improvement. This will include changes or redevelopment of the checklist and questionnaires to suit the system.Present to the Project Committee and then to the RBP Officers on the whole system for further comment or minor changes.

May 2018 to Sept 2018

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Final acceptance test (FAT)

Incorporation of all the comments.Shall be done in phase wise.

Sept 2018 to Jan 2019

Documentation and training

Develop comprehensive and detailed user guidelines for the system administrator, operators and RBP officers.

Jan 2019 to July 2019

Final reportSubmit the project completion report and handing/taking of the project.

2019

Phase III

System Enhancement

Facial Recognition and Detection, additional cameras from stake holders, installation of digital signage.

Based on budget availability.

M. DATA, SERVICES AND FACILITIES FOR EFFECTIVE PROJECT IMPLEMENTATION

1. The Royal Bhutan Police and Thromdes shall facilitate interaction and exchange of information between the firm i.e, CONTRACT FIRM and the other relevant authority and agencies if required with the due approval from the Project Committee.

2. The Royal Bhutan Police with the prior permission from the Project Committee shall provide any data, service, facilities to the firm i.e. CONTRACT FIRM for the smooth execution of the work.CONTRACT FIRM shall submit the list of approval to be sought to RBP and Thromde.

3. The structures belonging to Government owned corporate bodies such as Bhutan Power Corporation, Thromdes, Bhutan Telecom and DITT shall be used without any charges by the CONTRACT FIRM. If new structures are required to be erected, the cost shall be included in the project cost.

4. The CONTRACT FIRM shall provide minimum of two years warranty for the hardware and the software of the system after the commissioning of the Project.

N. SCHEDULE OF PAYMENT

Billings and payments shall be made in phase wise as per the project phase based on the approved budget from Thromdes. For the proper Budgeting and billing, CONTRACT FIRM shall submit detail BoQ (Bill of Quantity) based on the detail survey report and the Terms of Reference (TOR) to the Project Committee. The detail mode and method of payment will be mentioned in the Contract Agreement.

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O. ANNUAL MAINTENANCE CONTRACT (AMC)

The AMC will be signed between the CONTRACT FIRM and Thromdes. The AMC amount shall be drawn in the Contract agreement. The AMC will be based on the negotiated lump sum amount and should also include software rental charges if any. The AMC shall not be included during the warranty period and will apply after the expiry of the warranty period.

P. DUMMY CAMERAS

The dummy cameras need to be identical to the original cameras. The identity and the location of the dummy cameras should be confidential. The requirement of dummy camera shall be projected in future phase.

Q. MISCELLANEOUS TERMS

Any terms and conditions, technical specification of system, equipment and software missed out which are necessary in this terms of reference shall be discussed and negotiated as and when the problem arise and the additional ToR shall be drawn upon mutual agreement between Project Committee and CONTRACT FIRM.

R. THE CONTRACT OF WORK

The contract of work for the Safe City Project Solutions in Southern Thromdes City shall be awarded as per the Procurement Rules and Regulations through open tender. The detail contract terms will be signed in the Contract Agreement after submission of the Bill of Quantity to the Project Committee by the Contract Firm.

S. CURRENCY

Rates of Goods/Items must be mentioned only in Bhutanese Currency. Payment for the supply of equipment as specified in the agreement shall be made in Bhutanese Ngultrum only.

T. PERFORMANCE SECURITY

The CONTRACT FIRM shall deposit 10% of the BoQ as the Performance Security, in favor of Deputy Chief of Police, Administration & Finance Branch RBP, HQs.

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U. FORCE MAJEURE

Force Majeure shall mean any event or circumstances or combination of events or circumstances that materially and adversely affects, prevents or delays the Party in performance of its obligation in accordance with the terms of the Agreement, but only if and to the extent that such events and circumstances are not within the affected party's reasonable control, directly or indirectly, and effects of which could have prevented through Good Industry Practice or, in the case if construction activities through reasonable skill and care, including through the expenditure of reasonable sums of money. Any events or circumstances meeting the description of the Force Majeure, which have same effect upon the performance of the Contract Firm, shall constitute Force Majeure.

The Party shall ensure compliance of the terms of the Agreement unless affected by the Force Majeure Events. In case of Force Majeure, only time extension shall be considered and the Contracting Firm shall fulfill rest of the Contract Agreement.

i) Force Majeure Events

The Force Majeure circumstances and events shall include the following events to the extent that such events or their consequences (it being understood that if a causing event is within the reasonable control of the affected party, the direct consequences shall also be deemed to be within such party's reasonable control) satisfy the definition as stated above.

Without limitation to the generality of the foregoing, Force Majeure Event shall include following events and circumstances and their effects to the extent that they, or their effects, satisfy the above requirements:

ii) Natural events (“Natural Events”) to the extent they satisfy the foregoing requirements including:

(a) Any material effect on the natural elements, including lightning, fire, earthquake, cyclone, flood, storm, tornado, or typhoon;

(b) Explosion or chemical contamination (other than resulting from an act of war);

(c) Epidemic such as plague;

(d) Any event or circumstance of a nature analogous to any of the foregoing.

iii)Other Events (“Political Events”) to the extent that they satisfy the foregoing requirements including:

Political Events which occur inside or Outside Southern Thromdes or involve directly the Government (“Direct Political Event”), including:

(a) Act of war (whether declared or undeclared), invasion, armed conflict or act of foreign enemy, blockade, embargo, revolution, riot, insurrection, civil commotion, act of terrorism or sabotage;

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(b) Strikes,worktorules,go-slowswhichareeitherwidespread,nation-wide,and are of political nature;

(c) Any event or circumstance of a nature analogous to any of the foregoing.

iv) FORCE MAJEURE EXCLUSIONS: Force Majeure shall not include the following event(s) and/or circumstances, except to the extent that they are consequences of an event of Force Majeure:

(a) Unavailability, late delivery

(b) Delay in the performance of Contract Firm.

(c) Anything that constitutes the negligence/omission of a human being shall not constitute Force Majeure

v) PROCEDURE FOR CALLING FORCE MAJEURE

The Contract Firm shall notify in writing of the occurrence of the Force Majeure as soon as reasonably practicable, and in any event within 5 (five) days after the Contract Firm came to know or ought reasonably to have known, of its occurrence and that the Force Majeure would be likely to have a material impact on the performance of its obligations under the Agreement.

V. CONTRACT OBLIGATIONS

Once the contract is confirmed and signed, the terms and conditions contained therein shall take precedence.

W. AMENDMENT TO THE AGREEMENT

Amendments to the Agreement may be made by mutual agreement by the Project Committee and the CONTRACT FIRM. No variation in or modification in the terms of the Agreement shall be made except by written amendment signed by both the parties. All alterations and changes in the Agreement will take into account prevailing rules, regulations and laws.

X. RESOLUTION OF DISPUTES

If any dispute arises between the Contract Firm and Project Committee, hereto during the subsistence or thereafter, in connection with the validity, interpretation, implementation or alleged material breach of any provision of the Agreement or regarding a question, including the questions as to whether the termination of the Contract Agreement by one Party hereto has been legitimate, both Parties hereto shall endeavor to settle such dispute amicably. The attempt to bring about an amicable settlement is considered to have failed as soon as one of

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the Parties hereto, after reasonable attempts [which attempt shall continue for not less than 30 (thirty) days], give 15 days notice thereof to the other Party in writing.

a) In case of any dispute arising out the Contract, both parties agreed to internal Arbitration.

b) The place of the arbitration shall be in Southern Thromdes and the Arbitrators shall consist of equal members appointed by respective Agencies.

c)Any party aggrieved by this Internal Arbitration may take the dispute to the Court of Law.

Y. TAXES & DUTIES

CONTRACT FIRM shall submit BoQ without taxes and duties, CIF SouthernThromdes. If admissible, RBP shall obtain tax exemption certificate from the Ministry of Finance.

Z. WARANTY TERMS

a) All goods or materials shall be supplied strictly in accordance with the specifications, drawings, datasheets, other attachments and conditions stated in the TOR.

b)All materials supplied by the CONTRACT FIRM shall be guaranteed to be the best quality of their respective kinds and shall be free from faulty design, workmanship and materials. The CONTRACT FIRM should submit Original Equipment Manufacture Certificate of materials supplied.

c) In the event of default originating with the design, material arising at any time during the Warranty period of 24 months from the date of Final Acceptance Test [FAT], the CONTRACT FIRM shall replace as may be necessary to ensure that the material should function in accordance with the specification and to fulfill the foregoing Warranty without any delay.

d) The CONTRACT FIRM shall warrant that every work executed under the contract shall be free from all defects and faults in material, workmanship etc. for a period of 24 (Twenty four months) months from the date of Final Acceptance test.

e) In the event that the materials supplied do not meet the specifications and/or are not in accordance with the data in terms of this order, and rectification is required at site, RBP shall notify the CONTRACT FIRM giving full details of difference. The CONTRACT FIRM shall attend the site within seven (7) days of receipt of such notice to meet and agree with representatives of RBP, the action required to correct the deficiency. Should the Contract Firm fail to attend meeting at site within the time specified above, RBP shall be at liberty to rectify the work/materials and CONTRACT FIRM shall reimburse RBP all costs and expenses incurred in connection with such

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trouble or defect.

AA. PAYMENTS TERMS

i) During Phase I = 15% of the total Project cost.ii) During Phase II = 85 % - do-iii) During Phase III = shall implement as per budget availability.

BB. SERVICE TERMS

i) The entire scope of the work depends on the technical skill and experience in management of the same level or kind of infrastructure.

ii) It is mandatory for CONTRACT FIRM to deploy qualified professional to install, commission & maintain the equipment, as defined under scope of work.

iii) The CONTRACT FIRM is free to deploy or develop application to facilitate the operation. RBP shall welcome the deployment of such application in respect to improve the Quality of Services.

iv) The understanding of the comprehensive maintenance during the warranty period is as follows:

a)     In case of failure, the CONTRACT FIRM needs to replace or repair the faulty part/component device to restore the services within 30 days.

b)   The cost of the repairing or replacement of faulty part/component/device has to be entirely borne by the CONTRACT FIRM.

c)   All expenses related to part/component/device, including hiring of specialized technical expertise, in case required, has to be borne by the CONTRACT FIRM asthe part of comprehensive maintenance.

d) The CONTRACT FIRM also needs to make alternate arrangement in case of any major failure that happens in the network, due to which services may be affected for longer period.

e) After repairing or replacement of the part/component/device, the CONTRACT FIRM needs to put the same into operation.

CC. PENALTY CLAUSE

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1) Penalties for delay in implementation

a)  After the expiry of the stipulated delivery period, which includes delivery extension period if any, the CONTRACT FIRM shall be liable to pay the penalty, which shall be deducted from the payment at the rate of 0.25% of the total amount per week up to a maximum of 10%. If the CONTRACT FIRM fails to supply all the items within stipulated delivery period then the Contract Firm’s order stands cancelled for the remaining items and the PerformanceSecurity shall be forfeited by the RBP.

b) The RBP shall be liable to provide installation space and related clearances for installation of the equipment’s at designated site / sites. In case of failure then the Project time shall be extended.

2) Operational Penalties Warranty

The CONTRACT FIRM shall repair/replace all faulty material covered under the warranty within the shortest possible time thus ensuring minimum downtime as mentioned in point 1 a) (Penalties Clause), failing which applicable penalty will be imposed.

The following penalties for Operational Deficiencies shall apply:

i) The CONTRACT FIRM shall be responsible for maintaining the desired performance and availability of the system/services. CONTRACT FIRM shall ensure the prompt service support during Warrantee period. If complaint is made, the same should be attended as follows.

ii)  Within 24 hours

iii)  If the CONTRACT FIRM fails to attend the call as specified above, the following penalty will be imposed on each delayed day, which will be recovered against / from AMC.

iv) Operational penalty will be imposed as a sum equivalent to 0.25 % of the algebraic sum of the cost for the equipment’s installed at that particular site /Sites, for each day delay or part there of delay, until actual delivery of agreed / required performance of the equipment.

v) If problem is not attended within 6 working days, a sum equivalent to 1 % of the algebraic sum of the cost for the equipment installed at that particular site / sites, for each day delay or part there of delay until actual delivery of agreed / required performance of the equipment. The maximum penalty for delay shall not exceed 5% of the algebraic sum of the cost for the equipment’s installed at that particular site / Sites.

DD. PROJECT IMPLEMENTATION

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i)  The CONTRACT FIRM shall implement the project strictly as per the plan approved by the Project Committee. The CONTRACT FIRM shall install and implement the proposed system at such locations as may be selected by Project Committee within a period of 60/90 days from the date of issuing of LOI/Order and complete their provisional Acceptance Test to the satisfaction of Royal Bhutan Police within 90 days from the date of the Order. This period may be extended depending upon the fulfillment of Conditions Precedent.

ii) The RBP shall involve ICT personnel of respective Thromdes and from RBP, to monitor and inspect, installation, commissioning and acceptance of work. All Invoices, Vouchers, Bills for supplied goods and services by the Contract Firm under the scope of the work shall be verified, measured and accepted by the Project Committee for the release of the payment.

iii) The CONTRACT FIRM shall provide the necessary technical support, Standard Operating Procedure (SOP) and other information to RBP in implementing the proposed system applications.

iv) The Royal Bhutan Police shall be responsible for seeking and providing all necessary legal permissions for the installation works. However, CONTRACT FIRM should provide & manage all necessary paper work to grant said permission from respective authorities. No commercial/legal fees will be applicable, as this will be taken care by the Royal Bhutan Police and respective Thromdes.

v) In case of the material/solution supplied and installed is rejected owing to its non-conformity to the specification or due to the poor quality of workmanship, the same shall be replaced promptly.

vi)  CONTRACT FIRM shall treat all matters connected with the contract strictly confidential and shall undertake not to disclose, in any way, information, documents, technical data, experience and know how,without prior written permission from RBP.

vii)  The CONTRACT FIRM have to furnish the documentation of the work undertaken in consultation with Project Committee and 3 sets of such documentation should be provided before the issue of completion certificate.

viii) It is a turnkey project. The CONTRACT FIRM shall be fully responsible for implementing of the Project in totality and should include the items and their prices, if not included in Schedule of Requirement to complete the project on turnkey basis. Any claim whatsoever in this regard will not be entertained later.

ix) The Contract Firm shall be responsible and take required insurance for all of their representatives/manpower working on the site at their own cost. RBP will not be responsible for any loss or damage to any of the representatives/manpower of the Contract Firm during the said contract.

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EE. ACCEPTANCE TEST

Acceptance Test will be conducted in as follows:

i) Project Committee reserves the right to inspect equipment and material, prior to installation. The CONTRACT FIRM should submit the Factory Acceptance Test reports for approval of Project Committee. The cost of all such tests shall be borne by the CONTRACT FIRM. If any of the inspected goods fail to confirm to the specifications after installation, Project Committee may reject them and the CONTRACT FIRM shall have to replace the rejected goods. In case of inspection waiver, the same shall be obtained before the dispatch of goods. The Project Committee shall do the inspection of rest of material at site. Material approval should be obtained before installation.

ii) The first step will involve successful installation of phase wise sites. The provisional user acceptance test of these sites will be defined as Partial Acceptance.

iii) Final Acceptance Test (FAT): After successful installation of the System in accordance with the requirements as mentioned in Schedule of Requirement, Final Acceptance Test will be conducted. The details of FAT shall be jointly decided by the CONTRACT FIRM & Project Committee.

iv) The date on which Acceptance certificate is issued shall be deemed to be the date of successful commissioning of the Solution.

v) Any delay by the Contract Firm in the Acceptance Testing shall render the CONTRACT FIRM liable to the imposition of appropriate Penalties.

FF. SOFTWARE LICENCES

The CONTRACT FIRM shall be responsible for providing Software (System Software, Application Software, Device Drivers, IOS, etc) required, as well as their licenses, if any, to meet any requirements during the currency of the Agreement without any additional cost to RBP.

GG. INSTALLATION OF ADDITIONAL HARDWARE

During the currency of the Agreement, for any additional requirement of equipment including interface equipment, the Contract Firm will provide the specifications. The Project Committee will verify suitability of the specifications submitted by the Contract Firm and recommend for acceptance. The Contract Firm will be obligated to undertake integration, operation and maintenance for all additional equipment within the project cost.

HH. SUPPORT FROM EXTERNAL AGENCY (IF APPLICABLE)

In case, if CONTRACT FIRM wishes to have support from any external agency, it’s very necessary to inform RBP in writing prior to allowing them to work on Police infrastructure. The information should contain all respective information about the company from whom

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support has been extended, the person/group of people and the segment in which services has been taken. On completion of the task, another report should be submitted by mentioning action taken by this person/group of people from external agency, with duration. The CONTRACT FIRM shall be solely responsible for the action taken by such agency on their behalf. No Data/ Information should be sent out of the premise without obtaining prior written confirmation from the Royal Bhutan Police. Any violation of conditions of this Article would result in strict penal action, which can even be Criminal in nature.

II. Eligibility Criteria for Bidders

General QualificationsFirm OR Company blacklisted OR declared ineligible by the Royal Government of Bhutan are not eligible to bid.

Minimum Criteria/Qualifications for Bidding

Following are the minimum criteria/requirements for the bidders:

1. The annual turnover of the bidder/distributer during any one of the preceding 3 financial years ending 30 December 2016 should not be less then Nu. 12 million.

2. Bidder should provide the tender specific authorization certificate from OEM in case of OEM is not participating in the tender.

3. OEM of the offered product should have presence in Asia.4. The Bidder should submit audited Balance Sheet and Profit & Loss Accounts for the

last three financial years.5. The bidder or its OEM shall not offer obsolete equipment and software likely to reach

end of sale/availability within five years from the date of submission of the bids.6. The bidder should show proof of at least one or more participation for installation of

CCTV within the country.

JJ. Tender Evaluation Criteria

Evaluation shall be based on following criteria:a. Documentation and Technical Specification : 20%b. Presentation : 15%c. Real Time Demonstration (minimum 1 week) : 30%d. Technical capability and troubleshooting : 15%e. Financial Bid : 20%

The Tender shall be on basis of open Tender and after the completion of the project the ownership of the safe city shall be RBP and the AMC budget shall be cater by the respective Thromdes.

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KK. PROJECT COMMITTEE

The Project Committeeshall consists of following members:i. Chief of Police, Rolice ,RBP HQ (Chairman)ii. Deputy Chief of P Adm. And Finance Branch (Vice Chairman)iii. Thrompons and Executive Secretaries of three Thromdesiv. Member from MoFv. RBP Division III, V and VIIIvi. RBP Safe City Solution Project members.vii. Member from Department of Law and Order, MOHCAviii. ICT from RSTAix. ICT of three Thromdesx. Member from DITT, MOICxi. Dzongkhag/Dungkhag ICT Officers.

SECTION-III (Technical Specifications)

1. FUNCTIONAL REQUIREMENT

Connectivity Bandwidth

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i. The DITT in coordination respective Thromdes shall be responsible to provide networking solution and may assume that the data rate of minimum 8 Mbps per camera will be required and should do component sizing accordingly to connect all locations.

ii. Additionally, CONTRACT FIRMhave to ensure that all wireless connectivity is secured from eavesdropping using appropriate technologies; e.g. SSL/VPN, etc. (future provision)

Multiprotocol Label Switch (MPLS) BANDWIDTH

The CONTRACT FIRM shall provide minimum 8 Mbps – 1:1 premium MPLS bandwidth to the Royal Bhutan Police to connect entire Southern Thromdes City command control center.

The requirements will comprise the following:

a. Premium MPLS Bandwidth of 20 Mbps – 1:1 unshared/uncompressed. This is to be provided at command control center.

b. Necessary hardware software required for providing connectivity of unshared 1:1 committed MPLS Bandwidth at the above locations. c. All the equipment’s, cables, adaptors required (if any) for the last mile connectivity shall be provided by the CONTRACT FIRM. The Connection and commissioning of Last mile should be with Ethernet or fiber link or RF.

d. DITT and respective Thromde shall provide access network on Ring-Protected Fiber with Ethernet for maximumresilience and scalability.

e. DITT and respective Thromdeshall also make provision for sufficient bandwidth typically 2 to 3 times the committed band width Southern Thromdes to absorb any traffic burst above the committed band width.

f. The DITT and respective Thromdeshall establish Nth percentile method with 95 percentile to arrive at the ―average bandwidth‖ used above the committed bandwidth of 20 Mbps. Nth percentile would mean that top 5% of the usage of the network will not be included to calculate the average bandwidth. Example if for reason bandwidth utilization has reached above 20 Mbps for less than 5 % of the total time in a month i.e 36 hours then there won’t be any excess bandwidth charges.

g. CONTRACT FIRM shall supply the required hardware, software and accessories for bandwidth. Such work shall be executed as per the National and International standards, the best industry practices and Vendor’s standard practice/documentation and recommendations.

h. CONTRACT FIRM shall supply all necessary cables/items/Interface converter/routers etc. to commission and integrate the equipment supplied for bandwidth.

i. MPLS bandwidth of minimum 20Mbps should be considered for Control Center or Data center location(s) to Safe City Monitoring & Response Centre.

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j. The connectivity from Safe City Monitoring & Response Centre to other CCC has to be burst able up to 200 Mbps whenever required.

k. The DITT and respective Thromdeshould sign an end to end SLA of 99.50% quarterly uptime of bandwidth supply with MPP.

l. Dark fiber should be laid from nearest network service providers’ PoP to camera location. CONTRACT FIRMshall supply the required hardware, software and accessories for bandwidth.

S.No Item Description

1 Media Must be on fiber/Ethernet media with the SLA of 99.50% uptime

2 Media convertersIn case of fiber, the same should be converted to Ethernet media. SLA of 99.50% uptime will be applicable on all accessories in such case

3 RedundancyThe cities will be connected through 1 Gbps ring network. There should not be any single point of failure.

4

CCC to Safe City Monitoring & Response Centre accessibility

The ping or trace result for CCC to Safe City Monitoring & Response Centre & vice versa must be reachable within <10ms (Applicable only for internet bandwidth)

5 CCC to CCC other sites accessibility

The ping or trace result for any other CCC must be reachable within <10 ms

6 Proactive Monitoring

CONTRACT FIRM should ensure proactive monitoring of the bandwidth and must inform RBP within 5 minutes of any fault detected in the bandwidth. In case of any unusual observations like high or low traffic pattern bandwidth usage compared to routine bandwidth usage, packet loss, etc.; then it must be brought to the notice of concern person at customer end. During night time between 11:00PM to7:00AM, such updates and alerts should be sent via mail.

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7 ReportsWeekly reports should be submitted towards 99.50% uptime of bandwidth on the first day of each week by 15:00.

iii. The respective Thromdes shall propose on ground regarding the (overhang and electricity poles) OFC cable from location (camera and) to City control room where local data center is to be established to store, view and process CCTV data to the concerned authority.

iv. The backhaul link can also be on aerial OFC/underground OFC and the last mile connectivity may be on wireless or OFC depending on location viability, the CONTRACT FIRM shall extend its own network if already available in the said area with suitable equipment.

v. The CONTRACT FIRM along with Project Committee membersis essentially required to conduct a detail site survey with regard to the feasibility of connectivity as the system based on optional networks to be proposed, and shall submit the project plan that should include the following:

a. Site survey report, connectivity diagrams for all the sites.

b. Document giving the details of methodology using the best practices of the industry and optimized configuration for network devices to be installed and configured under this project as well as details about methodology to be used for Project Management, and Service Level Management.

vi. The respective Thromdes shall also be responsible for any statutory clearances that may be required for installation of the wireless system wherever required.

vii. The CONTRACT FIRM shall carry out preliminary Final Acceptance test for the entire solution, Provide Training, Documentation, Warranty (3 years).

viii. The CONTRACT FIRM will carry out configuration of the system by setting up parameters that will provide a fully functional system. The parameters decided should be monitored during FAT (Final Acceptance Test). The CONTRACT FIRM shall provide warranty and maintenance support of the entire system for the complete project tenure from the date of FAT.

ix. Further CONTRACT FIRM shall maintain the system and subsystems during warranty period so as to ensure zero failure / downtime of the entire system.

2. COMMAND AND CONTROL CENTER ROOM

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i. The Command and Control Central Room shall be at designated location (location & civil infrastructure i.e. shell of control room establishment will be provided by the respective Thromdes).

ii. One hundred fifty (150 approx.) or additional cameras should be displayed on LED video screen of 9 x 46 inches; CONTRACT FIRM shall be responsible for sizing the number of individual displays accordingly to make a video wall and number of video cameras in the city.

iii. The CONTRACT FIRMshall provide display walls at the Control Room. The display wall shall use multi-monitor (e.g., different monitor can display different input source) and split screen (e.g., several intersections can be displayed on one monitor) display technology to provide the flexibility to accept audio and video inputs, TV signal, recorded video, and Laptop computer

iv. The Command and Control Centre shall have a console table with seating arrangement for 2 TO 4 numbers of trained personnel to be deployed at CCTV Control Room with one supervisor.

v. The provision for Sub Command and Control Centre shall be catered for the Community Police and other stakeholders for monitoring.

vi. The console table shall also be equipped with two connector boxes providing power, audio, video, and data connectors for a laptop / computer to use the display wall for a presentation. The CONTRACT FIRM has to Integrate with Digital Maps provided by the Royal Bhutan Police/Thromdes to have complete details of the installed camera and system on the map and on click of the same, the respective camera should display live  video and other events.

vii. The Command and Control Center once fully functional should be able to provide the followings:a. Multi Stream and multi format I/Ob. Multi-user operationc. Commandingd. Real-time graphical visualizatione. Integrated simulation environment

(Should be able to integrate this features in future phase)f. Archival, Retrieval, and play backg. Extensible Markup Language (XML) configuration database.h. System customization toolsi. Modular data processingj. Network/Internet data distributionk. Built-in Graphical tools: Quick-look, Data Analysis & Event messaging.l. E-ticket messaging via e-mail and sms.

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m. Data sharing via digital signage.n. Integration with RSTA and other relevant stake holder’s database.

3. SAFE CITY MONITORING & RESPONSE CENTRE

The Royal Bhutan Police should be able to monitor on-ground activity 24x7 at respective camera locations. The Key Capabilities for Royal Bhutan Police CCTV Surveillance Project:

I. Integration: The integration with the data base of the other Ministries and the Department and also be able to integrate with existing IP based CCTV surveillance: The Royal Police has recently started taking various initiatives like DIAL 113, CCIS etc. that comprises of multiple state-of-the-art systems with data that will be integrated and processed to assist government brass to take strategic and tactical decision in respect to security of the state.

II. End to End-Incident Management: This will ensure that whatever is being seen through CCTV cameras and analytics, there are systems, processes, workflows and communication in place to handle the incident. This capability will be a significant step in taking the system towards Acting and taking control situation/event than the system just being a monitoring system, for the same deep capabilities around visualization, event co relation, business rules, web based authoring and deployment of SOP’s and workflows, Filtering, Notifications etc. are needed.

III. Solution & Platform:

a. The Command & Control solution should be implemented and complied with the industry open standards based on Commercial-of-the-shelf (COTS) products.

b. The solution or underline products should enable components to run on all major operating systems, including Microsoft Windows, Unix & Linux

c. Must have built-in fault tolerance, load balancing and high availability & must be certified by the OEM (Original Equipment Manufacturers).

d. Software (Application, Database and any other) must not be restricted by the license terms of the OEM from scaling out on unlimited number of cores and servers during future expansion.

e. System must provide a comprehensive API (Application Program Interface) or SDK (Software Development’s Kit) to allow interfacing and integration with existing systems. E.g. Dial 113, CCIS (Crime and Criminal Information System),e-RALIS and othe rrelevant stake holder’s database.

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IV. Industry Standards for the Command & Control Center: The application should adhere to latest standards of emergency management & operations standards for interoperability, data representation & exchange, aggregation, virtualization and flexibility.

V. Incident Management Requirements: The system must provide Incident Management Services to facilitate the management of response and recovery operations:

a. Should support comprehensive reporting on event status in real time manually or automatically by a CCTV.

b. Should support for sudden critical events and linkage to standard operating procedures automatically without human intervention.

c. Should support for multiple incidents with both segregated and/or overlapping management and response teams.

d. Should support Geo-spatial rendering of event and incident information.

e. Should support plotting of area of impact using GIS maps.

f. Should support incorporation of resource database for mobilizing the resources for response.

g. Should provide facility to capture critical information such as location, name, status, time of the incident and be modifiable in real time by multiple authors with role associated permissions (read, write).

h. Incidents should be captured in standard formats to facilitate incident correlation and reporting.

i. The system must identify and track status of critical infrastructure / resources and provide a status overview of facilities and systems.

j. Should provide detailed reports and summary views to multiple users based on their roles.

k. An intelligent Section in the tool must be provided for posting, updating and disseminating plans, procedures, checklists and other related information.

l. Provide User defined forms as well as Standard Incident Command forms for incident management.

VI. Integrated User Specific & Customizable Dashboard

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a. Provide integrated dashboard with an easy to navigate user interface for managing profiles, groups, message templates, communications, tracking receipts and compliance

b. Provide tools to assemble personalized dashboard views of information pertinent to incidents, emergencies & operations of command center.

c. Provide historical reports, event data & activity log. The reports can be exported to “pdf” or html formats.

d. Provide dashboard filtering capabilities that enable end-users to dynamically filter the data in their dashboard based upon criteria, such as region, dates, product, brands, etc. and capability to drill down to the details.

VII. Integrated Mobile Application for Field Response Team

a. Provide integrated Mobile Application for Android, Windows and IOS for capturing real-time information from the field response team using Mobile-Standard Operating Procedure.

b. Field Responder should be able to acknowledge the incident and provide real time updates from the incident site.

VIII. Integrated Video Surveillance for Safe City Monitoring & Response Centre

a. Video Analytics Search functionality in the Safe City Monitoring & Response Centre should be able to do Indexed based search through hundreds of hours of videos from hundreds of cameras spread across the city.

b. Safe City Monitoring & Response Centre software should provide post incident search of CCTV frames over last several days/weeks. These videos will be from various cameras installed across all the cities.

c. Should provide enhanced analytics capability to search in crowded scenes and challenging environmental conditions, such as lighting, shadows, reflections, and mist/fogs.

d. Should provide enhanced ability to detect and search objects of interests (such as cars, buses, and trucks) with multiple colors (bigger selection and better colors).

e. Should be able to leverage and integrate with existing & new CCTV cameras & video management systems, to provide an integrated video surveillance at the Safe City Monitoring & Response Centre.

f. Should be able to receive video alarms on the standard command center application user interface having severity, response level indicated in the notification.

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g. Should be able to provide the captured image, archive and live video feed from the VMS player for the alarm that is generated by the video analytics system.

IX. Device Status, Obstruction Detection and Availability Notification:

a. The Graphical User Interface of GIS map should clearly reflect all functional and non-functional cameras installed by the CONTRACT FIRM

b. Should also provide a single tabular view to list all devices along with theiravailability status in real time.

c. The system shall have the ability to allow central command to create custom situational awareness maps.

d. To be effective in the case of an incident, the CCTV infrastructure needs to be monitored and maintained for uptime. The solution shall provide a complete monitoring and maintenance system for the camera assets on ground. This ensures that cameras, which are not functional, or disconnected – are proactively repaired and brought online.

e. In addition, using video analytics, the cameras should be able to detect full or partial obscuration (for example, by placing a cloth or spider cobwebs or obstruction in front of the camera) or forced tampering (e.g. scene not changing, loopback).

f. The system shall work with automated rules that allow detection and closure of such cases.

X. Event Correlation

a. Command & Control Center should be able to correlate two or more events coming from Dial 113 or CCIS or any other Royal Bhutan Police initiative and CCTV Analytics system based on time, place, custom attributes and provide correlation notifications to the operators based on predefined business and operational rules in the configurable and customizable rule engine.

XI. Standard Operations Procedures (SOP)

a. Command & Control Center should provide for authoring and invoking un-limited number of configurable and customizable standard operating procedures through graphical, easy to use interface.

b. Standard Operating Procedures should be established, approved sets of actions considered to be the best practices for responding to a situation or carrying out an operation.

c. The users should be able to edit the SOP, including adding, editing, or deleting the activities.

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d. There should be provision for automatically logging the actions, changes, and commentary for the SOP and its activities, so that an electronic record is availablefor after-action review.

e. The SOP Tool should have capability to define the following activity types: i) Manual Activity –An activity that is done manually by the operator and provides

details in the description field.

ii) Automation Activity –An activity that initiates and tracks a particular work order and selects a predefined work order from the list.

iii) If-Then-Else Activity – A conditional activity that allows branching based on specific criteria. Either enter or select values for Then and Else.

iv) Notification Activity – An activity that displays a notification window that contains an email template for the activity operator to complete, and then send an email

notification.

v) SOP Activity – An activity that launches another standard operating procedure.

XII. Communication Requirements: The solution should adhere to the below mentioned communication requirements.

a. Provide the ability to search/locate resources based on name, department, role, geography, skill etc. for rapidly assembling a team, across department, divisions and agency boundaries, during emergency.

b. Presence awareness: Provide the ability to see, in advance, whether a person(s) or application(s) is available to collaborate, share information and/or takean action.

c. Instant messaging: Provide ability to converse virtually through the exchange of text, audio, and/or video based information in real time with one or more individuals within the emergency management community.

XIII. Events and Directives control (For future phase)

a. Events will be produced from CCTV systems and will be forwarded to the Command & Control Center. Events could be a single system occurrence or complex events that are correlated from multiple systems. Events could be adhoc, real-time, or predicted and could

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range in severity from informational to critical. At the Command and control Center, the event should be displayed on the operations dashboard and analyzed to determine proper directives.

b. Directives issued by the Command & Control Center will depend on the severity of the monitored event. Directives will be designed and modified based on standard operating procedures, as well as state legislation. A directive could be issued automatically via rules, or the operations team could create it manually.

XIV. Alert & Mass Notification Requirements (Future phase)

Provide a single web based dashboard to send notifications to target audiences using multiple communication methods including voicebased notification on PSTN/Cellular, SMS, Voice mail, E-mail and Social Media.

4. DATA CENTRE SIZING REQUIREMENTS

The Command and Control Center shall have data center equipped to manage future ready technical environment that can cater to total number of cameras as mentioned in this Safe City Solution.

5. VIDEOANALYTICS

The Royal Bhutan Police intends having video analytics in theIP cameras. The video analytics software shall be quoted for all the hot spot zones as follows:

i. Gesture recognition for crowd behavior e.g Threatening behavior with weapons.

ii. Loitering/Congestion Detection: This features is used to detect a built up of crowd in an areas like (Bus/Taxi Stand, Public places, Highway entry/exit places, Stadium etc…) This features will help to initiate timely action and prevent from an undesirable situation for  worsening and also provide for statistic for staff planning.

iii. Abandoned Object Detection: This Analytical features is used for alarm generation when an object has been left in a busy scene (such as a suitcase in an airport or Public transport area or any large gatherings), this feature is a key component in the timely management of dangerous situations. This functionality can also be used to detect illegal parking, or vehicles staying too long in certain zones, etc. It can also be used to search recordings for events such as parking violations, blocked freeways and Identify suspicious objects or stationary parked vehicles at abnormal place or abnormal period /time

iv. Hooded Camera Detection: Hooded Camera can be used to detect when a camera’s view has been obscured. Examples include the camera being covered by a bag and the lens

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being deliberately defocused or spray-painted.

v. Virtual fence/perimeter breach/ entry –exit/Virtual Trip wire in restricted zone;

vi. Wrong direction;

vii. Loitering/vandalism in parks, streets, buildings and gates

viii. License plate recognition and speedo meter including vehicle counting.

ix. Facial recognition and people counting.

6 a) FACE RECOGNITION SYSTEM (FRS)

I. The designed system should be capable of identifying or verifying a person from various kinds of photo inputs from digital image file to video source.

II. The system should offers logical algorithms and user-friendly, simple GUI (graphical user interface) making it easy to perform the facial matching.

III. It should provide functions and features that support diverse operative needs from enrolment of facial records building up the system database to perform screening for 1:1 verification and 1:N identification or investigation.

IV. System should be capable of generating face recognition alerts.

V. The system should be capable of Real time surveillance for blacklist matching and white list matching dedicated locations.

VI. It should act as Investigation Tool, which can work on recorded videos post- incident analysis.

VII. It should be capable of still search using suspect FACE in recorded videos/digital picture for any given location’s camera feeds.

VIII. Capture face images from live CCTV feed and generate alerts if a blacklist match is found.

IX. It should be flexible to integrate with VMS for analytics.

X. It should be able to match suspected criminal face from pre-recorded video feeds obtained from CCTVs deployed in various critical identified locations of in the city, or with the video feeds received from private or other public organization’s video feeds.

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XI. It should be able to Search photographs from the database matching suspect features.

XII. It should be able to Add photographs obtained from newspapers, sent by people, etc. to the criminal’s repository tagged for sex, age, scars, tattoos, etc. for future searches.

XIII. It should be able to investigate to check the identity of individuals upon receiving such requests from Police Stations and other agencies.

XIV. It should be able to Handheld mobile with apps for windows OS or android OS to capture a face on the field and get the matching result from the backend server.

XV. It should be able to generate real time report such as Audit log report, Hit List Report, Daily Statistics Report, and Distribution Report.

XVI. Recognition regardless of vantage point and facial changes (glasses, beard, helmet and age etc.)

XVII.The CONTRACT FIRM Should provide the Functional & Administration Training

XVIII. The Functional Training should cover all options and features available in the system. The second type of training is the Administrator Training for Police& IT Personnel who will support their users in their day-to-day operations besides training them on the administration of the servers in the data center, proactive maintenance measures, taking backup, etc.

b) Broadly a Face Recognition System would be a solution for matching a suspect/criminal/Missing person photograph with live CCTV video feed & database created using photograph images available with Passport, CCTNS, and Prisons, State or national AFIS or any other database available with police.

System should be able to generate alerts for successful match with live video or post video analysis.

a. Technical Specifications:-

S.No Technical Specification

1 The OEM should have been benchmarked in National Institute of Standards & Technology (NIST) organized International Benchmark Test

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for Facial Recognition in the past 3 years.

2

The FRS solution must have a Quality enhancement tool to enhance the images before enrolment based on parameter such as, Number of Faces, Color Profile, Contrast, Brightness, Color Cast, Blocky Artifacts, Sharpness, Image Size, Eye Distance, Eye Width, Width to Height Ratio, Head Rotation Horizontal, Head Rotation Vertical, Head Position Horizontal, Head Position Vertical, Head Width, Head Length, Red Eyes, Face Shadow,, Interfering Background, Grey Value Background, Color Variation Background, Glasses – Heavy Frame, Glasses – Sun Glasses, Glasses – Reflection

3 The FRS solution should be able to recognize the face in case of victim is wearing sunglasses, beard & other accessories with 50 % face exposed.

4 The system should able to generate the real-time alert

5The system should be able to recognize the face from various databases like live video feed, Police criminal database & other relevant database in real time.

6 The FRS must be customizable & should have capability to integrate with VMS & other video analytics software’s.

7. VEHICLE LICENSE PLATE RECOGNITION (VLPR)

The VLPR system shall enable monitoring of vehicle flow at the strategic locations. The system shall support real-time detection of vehicles at the deployed locations, reading its number plate, data base look up from central server and triggering of alarms/alerts based on the vehicle status and category as specified by the database. The system usage shall be privilege driven using password authentication.

S.No Description

1.

Vehicle Detection and Video Capture Module:-

The System should automatically detect a vehicle in the camera view using video detection and activate license plate recognition

a. The System shall automatically detect the license plate in the captured video feed in real-time.

b. The system shall perform OCR (optical character recognition) of the license plate

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characters (English alpha-numeric characters in standard fonts).

c.The System shall store JPEG image of vehicle and license plate and enter the license plate number into Data Base Management System (DBMS) like MySql, Postgre SQL etc. database along with date time stamp and site location details.

d.System should be able to detect and recognize the English alpha numeric License plate in standard formats of all vehicles including cars, Heavy vehicle, and two wheelers.

e. The system shall be robust to variation in License Plates in terms of font, size, contrast and color and should work with good accuracy.

f.

The Speedo meter integrated with the system and VLPR camera should be able to detect the speed of any two wheelers and four wheelers and any heavy vehicle. The Speedo meter in turns should be able to relay to the VLPR camera and then to the system for alarm triggering/notification in the control room and also for further action of sending notification to the defaulter drivers of the registered vehicle via SMS/E-mail or any communication media. (IF REQUIRED)

G The success rate should be minimum 70%.

S.No. Description

1 Vehicle Detection by Color (if available)

a. The system shall detect the color of all vehicles in the camera view during day& night time and label them as per the predefined list of configured system colors. The system will store the color information of each vehicle along with the license plate information for each transaction in the database.

b. The system shall have options to search historical records for post event analysis by the vehicle color or the vehicle color with license plate and date time combinations.

2. Alert Generation

a. The system should have option to input certain license plates according to the hot listed categories like ―Wanted, ―Suspicious, ―Stolen, etc. by authorized personnel.

b. The system should be able to generate automatic alarms to alert the control room personnel for further action, in the event of detection of any vehicle

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falling in the Hot listed categories/Abandoned vehicles.

3. Vehicle Status Alarm Module

a. On successful recognition of the number plate, system should be able generate automatic alarm to alert the control room for vehicles which have been marked as “Wanted”, “Suspicious”, “Stolen”, “Expired”. (System should have provision/expansion option to add more categories for future need).

b. The Instantaneous and automatic generation of alarms. In case of identity of vehicle in any category, which is, define by user.

c. The system should be able to generate alarm in the control room if the vehicle travels in the wrong lanes, use of mobile phone/electronics by the driver during driving, parking of vehicle in the restricted/non-parking zone, unable to read/recognize registration number plate due to variation in standard font, color, size, masking of number plate etc. and any over speeding vehicles crossing the said speeds.

4. Vehicle Log Module

a. The system shall enable easy and quick retrieval of snap MIS (Management Information System) shots, video and other data for post-incident analysis and investigations. For example a database could be searched using criteria like date, time, location and vehicle number

b. The system should be able to generate suitable MIS reports that will provide meaningful data to concerned authorities and facilitate optimum utilization of resources. These reports shall include.

I. Report of vehicle flow at each of the installed locations for Last Day, Last Week and Last Month.

II. Report of vehicles in the detected categories at each of the installed locations for Last Day, Last Week and Last Month.

III. Report of Vehicle Status change in different Vehicle Categories.

c. The system shall have Search option to tune the reports based on license plate number, date and time, site location as per the need of the authorities.

d. The system shall have option to save custom reports for subsequent use. The system shall have option to export report being viewed to common format for use outside of the VLPRS or exporting into other systems.

e. The system should provide advanced and smart searching facility of License plates from the database. There should be an option of searching number plates

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almost matching with the specific number entered (up to 1 and 2 character distance).

5. Vehicle Category Editor

a. The system should have option to input certain license plates according to category like “Wanted”, “Suspicious” “Stolen”, ―Expired” etc. by Authorized personnel.

The system should have an option to add new category by authorized personnel.

b. The system should have option to update vehicle status in specific category by authorized personnel. E.g. on retrieval of stolen vehicle, system entry should be changed from “Stolen” to “Retrieved”.

c. System should have option to specify maximum time to retain vehicle records in specific categories.

6. Central Management Module

a. The Central Management Module shall run on the VLPRS Central Server in control booth. It should be possible to view records and edit hotlists from the Central Server.

7. Minimum IP Camera Specification

a. At least 2 MP, IP Box Camera, with 1/3.2 inch CMOS sensor

b. Lens: as per requirement

c. Dual Stream support: MJPEG stream and H264 independently configurable.

d. Simultaneous Streaming of both H264 and MJPEG streams

e. At least 3 concurrent access to Camera

f. MJPEG on RTSP/HTTP and H.264 in RTSP protocol

g. Fully ONVIF Compliant

h. Accessible Edge storage with micro SD card.

i. Auto backlight compensation/Auto Iris

J True Day/Night mechanical IR Cut filter / Min. 50 m Special IR enhancer.

k. Minimum of 30 images per sec at 1080p and up to 60 frps

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l Zoom capabilities: as per requirement

M Operating temperature: -40 degree to 50 degree.

N Compatible with third party.

O Recognition capability: Should capture the number plate of vehicle/two wheelers travelling at minimum speed @ 100 kmph.

P Vandal/Weather proof.

8. Camera Housing

a. IP66 standard with sunshield vandal proof Housing

9. Systems requirement

a. Local Server at Intersection

b. Operating System

The system must run on a Commercial Off the Shelf Server (COTS). Outdoor IP 66 Quad core processor based server should be able to cover at least 4 lanes.

c. Network Bandwidth The system must be based on open platform, and should run on Linux or Windows Operating System.

10. Control Console : Each console to have

The system should work with 4 fps video per VLPR Camera.

a. Intel/AMD1.8Ghzorbetter

b. 1GBDDR2/DDR3RAM

c. StorageCapacity:min. 500GB

d. NetworkAdapter (NIC).100/1000baseT

e. OperatingSystem:Linux/Windowsf. Controller and electromagnetic loop to trigger camera.

Pre-QualificationsandSystemPerformance

I. The OEM/CONTRACT FIRM should have successfully completed at least one such LPRS based city surveillance project of at least 4-6 lanes.

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II. Thesystemshould work bothdayandnightconditionswithgoodaccuracy.

III. Thesystemshouldhaveaminimum 85%plusvehicleplatedetectionaccuracy for daytime and minimum 70% for nigh time.

IV. The system should have a reading accuracy of at least minimum 85% vehiclenumberplate for daytime and 70% for night time for 2 wheelers and above.

V. The CONTRACT FIRM needs to show a live demonstration of the same at local site where in number plate recognition on both printed and hand painted license plate are demonstrated along with the alarm features. The system should trigger an alarm and immediately respond by sending e-ticket via sms and e-mail to the defaulter. The system should auto generate the defaulter in the blacklist if the defaulter fails to pay the penalty within stipulated duration as prescribed by the RSTA and trigger an alarm when the said defaulter pass by the loop.

VI. The CONTRACT FIRM should also demonstrate the alarm trigger of any unrecognized vehicle registration number, wanted and black listed vehicle registration number.

VII. The system should be able to inform the drivers/public, the situation of traffic during the event of traffic obstruction/jam or any emergency situation from the control room through the Digital Signage installed at strategic location and accordingly the traffic flow will be diverted to other places. (future phase)

8. QUICK  RESPONSE MOBILE SURVEILLANCE VEHICLE CAMERA (future phase)

This mobile surveillance vehicle mounted cameras is required for the highway patrol police vehicle preferably (standalone system) but the data stored should be able to integrated in the control room for further analysis.

The vehicles to be equipped with following:

I. Ruggedized Surveillance Camera solution (PTZ and Fixed)

II. Required Mounting

III. Pneumatic Telescopic Mast

IV. Wireless and/or 3G Backhaul for Remote Connectivity

V. Integrated GPS and Wireless Antenna

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VI. NVR for Recording the Video & Images Coming from the Cameras

VII. Live View Monitoring Displays and in turns relay to the CCC room.

VIII. Power Backup

9. Solution Architecture

Architecture Requirements:

This section covers the architecture requirements of the system, stating the design principles and the cardinal requirements of the system.

1. Scalabilitya. Distributed architecture

The system shall be able to scale up to connect all the governments and the non-governments agencies. It shall be scalable to support distributed videos sharing across all agencies.

b. IntegrationThe system shall be able to integrate with heterogeneous sub-systems such as cameras, microphones, video content analysis engines and video management system.

c. Heterogeneous Video Content Analysis EnginesThe system shall be scalable to subsequently add in the videos analytics to support future use-cases. Provisions in the design for the video analytic have to be catered.

d. Scalable Video Storage and TransmissionThe system shall be scalable to accommodate rapid video storage growth in a cost effective manner. The system shall be able to adapt video quality/ resolution for better utilization of the transmission bandwidth, support heterogeneous devices (Video Clients) and deliver seamless end-to-end video streaming experience.

2. Open Standard and Protocol

a. Video CodecThe system shall confirm to using the open standard H.264/any compatible third party as the video codec standard.

b. Standard Transmission & Streaming ProtocolsThe system shall confirm to open standards for streaming and control protocols like Real Time Streaming Protocol (RTSP), Real-Time Transport Protocol (RTP), Real-Time Transport Control Protocol (RTCP) for video streaming and video controls.

c. InteroperabilityThe system shall confirm to (Representational State Transfer) REST Application

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Programming Interfaces (API) and Simple Object Access Protocol (SOAP) as an open standard for web service interoperability.

10. CCC&Safe City Monitoring & Response Centre High level Network Architecture.

Technical Specifications and Compliances

CONTRACT FIRM is strictly advised to refer to minimum specification as mentioned in this TOR. In case CONTRACT FIRM believes equipment/ software/ solution offered by them is of superior specification and duly complies to specification mentioned belowat competitive cost, Project Committee will evaluate the same.

11. MOTORIZED ZOOM LENS FIXED/DOME IP CSMOUNT OUTDOOR CAMERA

The image/video quality of camera should be of high standards and the hardware should be ready to operate in Southern Thromdes environment/weather conditions. As many cameras will be connected at traffic junctions,crime prone zones, waste disposal areas and any others places as per the requirements. It should be installed in such a way that they should be able to cover the areas which Royal Bhutan Police, Thromdes and other relevant stakeholders want to view.

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While selecting camera, CONTRACT FIRM has to take care of all the aspects of the project Bandwidth requirement Storage space, quality of the video, Alarm generation & video analytics to be done at VMS level.

Specifications

Image sensor & Minimum Effective Pixels (Resolution) or better

1/2.9 or better CMOS Progressive Scan & Minimum (2 MP) FULL HD (1920 x 1080) or better

Electronic Shutter 1/28000 to 2 s or better

Min illumination/ light sensitivity (Colour) or better

Minimum 0.5 lux (30 IRE, F 1.6) or better

B/W: 0.04 lux @ 30 IRE, F 1.6, 0 lux with IR Illumination.

Wide Dynamic Range Auto

Focus Automatic/Manual

Frame Rate Upto 25/30 for all resolution.

Day and Night functionality

Automatic, Color, Mono

IR illuminator Illuminator should be both Internal/External & visibility should be up to 15 meters in wide field of view and up to 40 meters in full tele view.

Video Resolution Up to (1920 x 1080) or more

Video Streams Multiple, Individually configurable streams in H.264 and Motion MJPEG, controllable frame rate and bandwidth H.264

Intelligent Video Should support all the analytical features.

Dual H.264 (Recording &Viewing)

Required

Audio Streaming Two ways required

Audio Compression Minimum G.711 or better AAC48KHz or better

Two-way audio Required

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Audio Input / Output 01 IN & 01 OUT

Upgrade Through web browser, online, firmware upgrade

Network Protocols support

TCP/IP, HTTP, DHCP, UDP, DNS, SMTP, RTP, RTSP, SNMP protocols/Should meet all functional requirement of the project

Alarm Event Events / alerts send via FTP, HTTP, email, Pre-Post alarm video buffering and should support all analytics alarm trigger.

Alarm I/O 1 potential Free 1 In & 1 Out and alarm hooter

Zoom Range Up to 18 x optical zoom and 12 x digital zoom, preset position.

Compliance ONVIF 2 or better

Password Protection Required

HTTPS encryption Required

IEEE 802.1X Required

Operational Temp °C -40°C to +50 °C

Humidity 10 to 100% RH condensing

IP rating IP66/ NEMA 4X Rated Outdoor Housing

Power PoE (Upto 15.2 Watt) OR eAC20 - 24V/ DC8V – 28V

Weather/Vandal proof Inbuilt

Housing Outdoor (IP 66) within built heater/blower and sunshield

Certifications Certified by the Manufacturing company

Local Storage To be catered after calculation by the CONTRACT FIRM

SD Card Camera should support SD card up to min.32 GB and CONTRACT FIRM shall provide a data card of 32GB with the device. In the event of failure of connectivity to the central server the camera shall record video locally on the SD card automatically. After the connectivity is restored these recordings shall be automatically merged or can be merged manually as & when required with the server recording such

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that no manual intervention is required to transfer the SD card based recordings to server.

Video Management Software (VMS)

Should be compatible with the server’s VMS

Data Streaming Event Data

Warranty 2 years or more

Language English mandatory

12. PTZ IP, 2MP, 36X OUTDOOR CAMERA (SAME SPECIFICATION CAN BE REFERRED FOR MOBILE VAN IP CAMERA) (future phase)

I) Analytics :-

a)Smart Auto PTZ Control – This features allows automatically do one step PTZ operation to capture closer video of violators/criminals as well as monitoring.

b) Object Tracking – This features allows tracking of object (Single or multiple)

c) PTZ handoff – This feature detects any violation or vandalism of any Fixedcameras and triggers PTZ camera to its view for auto tracking of object.

Specifications

Image sensor & Min. Effective Pixels (Resolution) or better

1/2.8 or better CMOS Progressive Scan & Minimum (Up to 2 MP) FULL HD or better

Electronic Shutter Speed Up to 50 Hz: 1-1/30000

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Min. illumination/ light sensitivity (Colour) or better

Minimum color 0.5 lux (30 IRE, F 1.2) or better

B/W 0.005 lux, 0 lux with IR

Wide Dynamic Range Digital WDR

Backlight Compensation Required

Focus Automatic/Semi-Automatic/Manual

Gain Control Automatic/Manual

Color, Brightness, Contrast

Functionality Required

Frame Rate Up to 30 FPS for 1920 x 1080 at H2.64 Compression or better.

Lens 4.3 - 129mm, 30x or better

Day and Night functionality

Automatic, Color, Mono

Smart IR Support

IR Distance Up to 120 meter

IR Intensity Automatic

Alarm Input Up to 7 or more

Alarm Output 2 relay output, alarm response action shall configurable.

No. of Preset Up to 256

Patrol 8 Patrols, up to 32 preset per Patrol

Preset Freezing Support

Schedule Task Preset/Patrol/Pattern/Pan scan/Tilt scan/Random scan/Frame scan/Panorama scan/Dome reboot/Self-test action, alarm out put

Audio support Required

Audio Compression Minimum G.711 or better AAC48KHz or better

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Two-way audio Required

Input / Output 01 IN & 01 OUT

Interface RJ-45 for 10/100 base-T Ethernet

Upgrade Through web browser , online, firmware upgrade

Network Protocols support

TCP/IP, HTTP, DHCP, UDP, DNS, SMTP, RTP, RTSP, SNMP protocols/Should meet all functional requirement of the project

Alarm Event Events / alerts send via FTP, HTTP, email, Pre-Post alarm video buffering.

Alarm I/O 1 potential Free 1 In & 1 Out

Compliance ONVIF 2 or better

Password Protection Required

HTTPS encryption Required

IEEE 802.1X Required

Operational temp °C -40°C to +50 °C

Humidity 90% or less

IP rating IP66/ NEMA 4X Rated Outdoor Housing

Power PoE (Up to 15.4 Watt) OR eAC24V/ DC12V, 100- 230VAC

Digital Zoom Up to 30 x or more

Pan Tilt Operation PN 360º continuous, Tilt 2º - 90º

Motion Detection/Scan Function

Required

Weather/Vandal proof Required

Privacy Masking 24 individually configurable privacy mask

Enhancement Auto smart defog on/off

Sectors/Tilting 16 independent sectors with 20- characters title/sector – 256

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steps

Certifications Certified by the manufacturing company

Local Storage To be calculated by the CONTRACT FIRM

SD Card

Camera should support SD card up to 32 GB and the bidder shall provide a data card of 32GB with the device. In the event of failure of connectivity to the central server the camera shall record video locally on the SD card automatically. After the connectivity is restored these recordings shall be automatically merged or can be merged manually as & when required with the server recording such that no manual intervention is required to transfer the SD card based recordings to server.

13. OUTDOOR UTILITY CABINET

I. IP Based, SNMP Based temperature & airflow monitoring system should be provided to monitor environment condition and failure of cooling FAN. The active components mounted inside the cabinet shall be protected from ingress of heat, dust and water. Should trigger alarm in the control room if there is abnormal change of temperature in the cabinet.

II. To prevent hot spots inside the Utility Cabinet and maintain the ambient temperature, air circulation shall be provided

III. Utility Cabinet Design

a) The Outdoor Utility Cabinet will be constructed with a front sheet steel door with 3 point Locking system to ensure the security of the cabinet. Side and Wall Panels shall be double wall constructed, with fixing bolts internal to the cabinet. The Cabinet will be fitted with a tamper alarm to alert Maintenance and Operations Personnel should unauthorized personnel access the cabinet.

b)  The Utility Cabinet shall be IP 65 rated for ingress protection.

c)  It will be provided with a front and rear panel at the bottom of the cabinet which again shall be bolted from the inside.

d)  The cabinet will be provided with a 29UH 19‖ mount rack suitable for the mounting of the associated network, power, UPS and Battery backup components for minimum of 1 hour per camera securely and safely within the cabinet.

e)  2 x 5 way/15 Amp PDU’s will be provided to support the site equipment. 2 x thermostat

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controlled 230V AC Fans and Filter units shall be fitted to the front door of the cabinet to provide ventilation to cool the equipment.

f)  Each Cabinet will be mounted on a raised height as per site requirements.

g) The cabinet should be designed to resist high voltage lightning and protect all the components inside as well as cameras.

IV. Utility Cabinet Construction Details:

a)  The Outdoor Utility Cabinet shall be fully preconfigured with IP65 Shaded Pole Fan System

b)  All-round roof projection, roof screw fastened from above with security screws shall be provided.

c)  Base/plinth including two screw-fastened gland plates for cable entry will be inherent in the overall cabinet design.

d)  Cooling Fan unit shall be inherent in the design.

e)  Painting: Electro-phreatic dip coat priming to 20 Microns and then powder coated to RAL 7035 textured Pure Polyester (PP) to 80 to 120 Microns.

f)  Regulatory Standard Compliance: IP65 to EN60529/09.2000, ISO 9001, 14001, 18001 comply with EIA 310, DIN 41494 and IEC 297 standards.

g)  More than 15 Year Life Span with 100% Duty Cycle

h)  Made for 24/7/365 Outdoor Applications

i) Should be vandal proof, weather proof.

V. Cable Routing:

a. Power connection cable shall be provided from the nearest access point provided by Power utility company to the Outdoor Utility Cabinet through Power meter enclosure.

b. The communication cable shall be provided from nearest network access point to the Outdoor Utility Cabinet.

14. UPS AND POWER BACKUP BANK

UPS REQUIREMENTS& FEATURES

UPS System design concept is based on redundancy and availability with true online system. To support the dual bus system configuration four units of UPS should be installed. Dual

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redundant UPS systems will take care of following needs – Servers, video wall, Storage, Workstations, Access Control / Fire Detection, suppression / surveillance system

The solution should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source for the data center. Earthing should be provided from the electrical room control panel to the Earthing pits.

i. Batteries : Up to 26 Nos., 12 v 42Ah: 2 banks (1 bank each for 1UPS )ii. UPS: 1 + 1 (Master and Slave configuration) having 10 KVA Ratings, 3 Phase input

and 1 Phase Out put.iii. TVSS Surge Protection 3 Phase.iv. Cable and Accessories: 16 sqmm 3 core : 200mv. 50 sqmm black and red: 100 m each

vi. MCB box having DP 32Ams, 4 Nos., 16 Ams, 4 Nos. fitted on prefab box.vii. MCB triple poles : 80 Ams 2 nos.

viii. Chemical Earthing: 1 set

The UPS Manufacturer Company must have ISO9001 certification for development, production, and services.

Signal referencing copper Earthing to be used using braided copper wire of 6 Gauge inside the CCC. The weigh depends by the number of the installed batteries accordingly with the required autonomy. The battery cabinet dimension can change depending battery set accordingly with the required autonomy.

15. UPS FOR FIELD EQUIPMENT

CONTRACT FIRM shall calculate the power consumption of the cameras and then provide required UPS for all Field equipment power backup of at least 1 Hrs.

16. NETWORK SWITCHES & BANDWIDTH

a) NETWORK SWITCH FOR CABINATE

These switches will be used for connecting cameras in the field. Minimum requirement should be manageable Industrial Grade ruggedized switch, minimum 4 POE 10/100/1000 mbps ports scalable up to 16 100/1000 ports with additional 2 uplink on 1000 Mbps from

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day 1. It should support all L2 functionalities along with SNMP & port level security.

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b)

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S.No. Specifications

1

The switch should be manageable Industrial Grade ruggedized in nature that provides minimum 4 x 10/100/1000 BASE TX PoE access ports from day one, with additional 2 x 1000 BaseX SFP Uplink ports. Should be proposed with ruggedized transceivers as per SI solution.

Switch should have non-blocking wire-speed architecture with support for both IPv4& IPv6 from day one having switching fabric of minimum 8 Gbps or more with forwarding rate of minimum 6 Mbps

Switch should support Dual Field Replaceable & upgradable Power Supplies

2

802. 1Q VLAN on all ports with support for minimum 100 active VLANs & minimum 2k

Spanning Tree Protocol as per IEEE 802.1d, Multiple Spanning-Tree Protocol as per IEEE 802.1s, Rapid Spanning-Tree Protocol as per IEEE 802.1w or equivalent technology to avoid loop & delay.

IEE 802.3 @ POE Switch include SFP SM up to 20 KM or more

Should support Jumbo frames up to 9000 bytes & Link Aggregation Control Protocol (LACP) as per IEEE 802.3ad.

Switch should support IGMP v1/v2/v3 as well as IGMP snooping.

3 Static & Inter-VLAN routing enabled from day one with future scalability to support OSPF, RIP for both IPv4& IPv6

4

Switch should support queuing as per IEEE 802.1P standard on all ports with mechanism for traffic shaping and rate-limiting features for specified Host, network, Applications etc.

5

Switch should support access control list, RADIUS and TACACS+ for access restriction and authentication. Should support port level security.

Should support loop prevention mechanism when BPDUs are received to avoid accidental topology loops.

Switch should support static ARP, Proxy ARP, IP source guard, DHCP Option 82, Dynamic ARP Inspection (DAI)

Switch should be SNMP manageable with support for SNMP Version 1, 2 and 3.

(-40ºC to +55ºC) continuous operating temperature range

(-10º to +75ºC) test under exception conditions short time

Operating relative humidity: 5% to 80% non-condensing

Switch with Protection Class - –P 20 with support for rack and wall mount options.

POE ACCESS SWITCH FOR CCC& SAFE CITY MONITORING & RESPONSE CENTRE

These switches will be required for connecting workstations to the network.

c) L3 NETWORK SWITCH FOR CCC&SAFE CITY MONITORING & RESPONSE CENTRE

Minimum requirement is to have 12 no of 1G & 12 no of 10G capable switch ports. Should support all L2, L3 functionalities along with Dynamic routing protocol, SNMP & port level security. It should be IPV6 ready from day one.

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c)

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S.No. Specifications

1

The switch should be manageable Industrial Grade ruggedized in nature that provides minimum 48 x 10/100/1000 BASE TX.

Should have minimum of 4 GB RAM with 2 GB Flash

1000BASE-T SFP-based portsSwitch should have non-blocking wire-speed architecture with support for both IPv4& IPv6 from day one having switching fabric of minimum 480 Gbps or more with forwarding rate of minimum 130 Mbps

Switch should support Dual Field Replaceable & upgradable Power Supplies

2

802. 1Q VLAN on all ports with support for minimum 100 active VLANs & minimum 2k

Spanning Tree Protocol as per IEEE 802.1d, Multiple Spanning-Tree Protocol as per IEEE 802.1s, Rapid Spanning-Tree Protocol as per IEEE 802.1w or equivalent technology to avoid loop & delay.

Should support IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 1000BASE-T ports, IEEE 802.3u 100BASE-TX specification, IEEE 802.3ab, 1000BASE-T specification, IEEE 802.3z 1000BASE-X specification, RMON I and II standards and SNMPv1, SNMPv2c, and SNMPv3

3 Static & Inter-VLAN routing enabled from day one with future scalability to support OSPF, RIP for both IPv4& IPv6

4

Switch should support queuing as per IEEE 802.1P standard on all ports with mechanism for traffic shaping and rate-limiting features for specified Host, network, Applications etc.

5

Switch should support access control list, RADIUS and TACACS+ for access restriction and authentication. Should support port level security.

Should support loop prevention mechanism when BPDUs are received to avoid accidental topology loops.

Switch should support static ARP, Proxy ARP, IP source guard, DHCP Option 82, Dynamic ARP Inspection (DAI)

Switch should be SNMP manageable with support for SNMP Version 1, 2 and 3.

(-40ºC to +55ºC) continuous operating temperature range

(-10º to +75ºC) test under exception conditions short time

Operating relative humidity: 5% to 80% non-condensing

Switch with Protection Class - –P 20 with support for rack and wall mount options.

EMC interface immunity:

FC-IP SWITCH (IF REQUIRED)

17. MOBILEVAN ROUTER(If Required)

S.No. Generic Requirements

1 General requirements

1.1 Router should be ruggedized modular in nature with IP30 or above certification.

1.2 Should support Firewall, IPS features without impacting the overall performance for router.

2 Hardware and interface requirements

2.1Routers should support LAN and WAN connectivity options including Gigabit Ethernet, Fast Ethernet, 3G and 3 Wireless. Router also should have built-in WiFi functionality.

2.2 Router should have minimum 4x10/100 FE ports & one (1) 3G interface

3 Quality of Service (QoS) requirements

3.1 Routers should support Class-based queuing

3.2 Routers should support marking, policing and shaping

4 Security features

4.1 Routers should have AAA using RADIUS or (Terminal Access Controller Access Control System)TACACS feature

4.2 Routers should support Tunnels (GRE, IPSec) from day one

4.3 Routers should support DES, 3DES, AES encryption form day one

4.4 Routers should support Network address translation (NAT) from day one

a) MULTIPROTOCOL LABEL SWITCHING(MPLS) /WAN ROUTER THROUGHPUT UP TO 10 GBPS

Note:-All the routers are optional SI has to consider the secure design & propose the solution

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b) MP LS /WAN ROUTER FOR THROUGHPUT UP TO 05 GBPS

Note:-All the routers are optional SI has to consider the secure design & propose the solution

d) MPLS /WAN ROUTER FOR THROUGHPUT UP TO 02 GBPS

Note:-All the routers are optional SI has to consider the secure design & propose the solution

18. SERVER & STORAGE MANAGEMENT SOLUTION FOR SAFE CITY COMMAND & CONTROL CENTRE

S. No Specification

1Infrastructure Management solution should be provided for a single pane of glass of all physical & virtual management of resources across compute, storage & hypervisor. It should have following features

Blade Management:

2It should provide auto-discovery, monitoring and complete visibility to manage all blade components – chassis, servers, fans, modules, memory units and disks across the data center from single console.

3 It should provide end-to-end management, dynamic provisioning, power management and orchestration of Blade systems.

4 It should also provide role-based and policy-driven management of data centre services using profiles and templates for compute.

Storage Management:

5 Solution should automatically discover and monitors physical and virtual storage from a single pane of glass.

6It should provide a dashboard to provide comprehensive, granular and correlated views into all storage components – LUNs, Volumes, and Storage Pools.

7 It should provide at least LUN & Volume Management Initiator and target management

Virtualization Management:

8 It should provide end-to-end virtualization management capabilities such as

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auto-discovery, monitoring, life-cycle management and provisioning.

9 It should be able to manage virtual environments such as VMware, HyperV&RedHat KVM.

10 VM lifecycle management (power on/off, suspend, shutdown, reset, reboot)

11 Ability to resize VM (CPU and memory)

12 Management of VM snapshots (create, delete, revert)

13 Add/delete vNICs

14 Provide graphical view of compute, network and storage resources supporting the VM

19. a SPECIFICATION FOR STORAGE SERVER

Processor

Each blade server should be configured with a minimum of two Intel E5-2600 v2 10 core up to 3.2 GHz CPU or higher available in latest series

Memory

Each blade server should be configured with minimum 64 GB of memory or higher

The server should have at least 24 DIMM slots and a maximum scalability of up to 760 GB of DDR3 memory with all CPU configurations in E5-2600 v2 series.

Hard Disk

The server should support a minimum of 12 hot plug SAS, SATA and SSD hard disk drives & be supplied with 4x12 TB 10k RPM HDD

Interface ports The server should be configured to provide for port and card level redundancy.

IO bandwidth

The server should provide a minimum of 2 x 10Gb ports for Ethernet and 2 x 8 Gb ports for FC OrThe server should provide minimum 4 x 10Gb CNA (Converged Network Adaptor) ports.

Sufficient number of ports should be provided to offer 32 numbers of virtual NIC or virtual HBAs.

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Management

It should support remote/virtual KVM capability from an external keyboard, video monitor and mouse to all blades installed in the chassis through the management controllers and should also support virtual media for dvd access.

Specifications for 2 Socket Blade server (Video Analytics, face recognition &VLPR) (if required)

Processor

Each blade server should be configured with a minimum of two Intel E5-2600 v2 10 core 3.2 GHz CPU or higher available in latest series

Memory

Each blade server should be configured with minimum 128 GB of memory

The server should have at least 24 DIMM slots and a maximum scalability of up to 760 GB of DDR3 memory with all CPU configurations in E5-2600 v2 series.

HDD

The server should support a minimum of 5 hot plug SAS, SATA and SSD hard disk drives & be supplied with 5x4 TB 10K RPM HDD

Interface ports

IO bandwidth

The server should be configured to provide for port and card level redundancy

The server should provide a minimum of 2 x 10Gb for Ethernet and 2 x 8 Gb for FC.

Or

The server should provide minimum 4 x 10Gb CNA (Converged Network Adaptor) ports.

Sufficient number of ports should be provided to offer 32 number of virtual NIC or virtual HBAs.

Management

It should support remote/virtual KVM capability from an external keyboard, video monitor and mouse to all blades installed in the chassis through the management controllers and should also support virtual media for dvd access.

20. SERVER RACKS 42/44 U

a. 42U racks shall be used in the Data Centre 58

b. Floor Standing Server Rack - –2U with Heavy Duty Steel/ Extruded Aluminum Frame for rigidity. Top cover with FHU provision. Top & Bottom cover with cable entry gland plates. Heavy Duty Top and Bottom frame of MS. Two pairs of 19" ”ounting angles with 'U‘’arking. Depth support channels– pairs. With overall weight carrying Capacity of 500Kgs.

c. The racks should conform to EIA-310 Standard for Cabinets, Racks, Panels and Associated Equipment and accommodate industry standard 19‖ rack mount equipment.

d. Front and Back doors should be perforated with atleast 70% or higher perforations.

e. All racks should be OEM racks with Adjustable mounting depth, Multi-operator component compatibility, Numbered U positions, Powder coat paint finish and Protective grounding provisions.

f. All racks should have mounting hardware 2 Packs, Blanking Panel.

g. Key board Tray with BB Slides (Rotary Type) (1 no. per Rack)

h. Stationery Shelf 627mm Network (2 sets per Rack)

i. All racks must be lockable on all sides with unique key for each rack

j. Racks should be compatible with floor-throw as well as top-throw data centre cooling systems.

k. Server Racks should have the following things in addition to the above mentioned hardware

i. PS/2 Interface adapter

ii. USB Interface adapter

l. Racks should have Rear Cable Management channels, Roof and base cable access

m. Wire managers

n. Vertical and four horizontal

o. Power distribution Unit

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i. Power Distribution Unit - vertically Mounted, 32AMPs with 25 Power Outputs (20 Power outs of IEC 320 C13 Sockets & 5 Power outs of 5/13Amp Sockets), Electronically controlled circuits for Surge & Spike protection, LED readout for the total current being drawn from the channel, 32AMPS MCB, 3KVAC isolated input to Ground & Output to Ground (1 No per Rack)

p. Door racks must have steel (solid / grill / mesh) front / rear doors and side panels. Racks should NOT have glass doors / panels.

q. Both the front and rear doors should be designed with quick release hinges allowing for quick and easy detachment without the use of tools.

r. Fan trays

i. Fan 90CFM 230V AC, 4" ”ia (4 Nos. per Rack)

ii. Fan Housing Unit 4 Fan Position (Top Mounted) (1 no. per Rack) – Monitored &Thermostat based - –he Fans should switch on based on the Temperature within the rack. The temperature setting should be factory settable. This unit should also include –humidity & temperature sensor.

s. Depth – 1000mm

t. Metal – Heavy duty Steel /Aluminum extruded profile

u. Side panel -D–tachable side panels (set of 2 per Rack)

v. Width -19”equipment mounting, extra width is recommended for managing voluminous cables.

21. INTRA-CITY NETWORK (if required)

CONTRACT FIRM shall provide end to end connectivity from all field cameras to CCC.If the last mile connectivity at Junction is wireless then radio device should have at least 150 MBPS OR higher bandwidth support depending up on the nature of connectivity and should be determined after detail joint survey.

1) The system should be able to handle Video feeds at 3-5 Mbps coming from each camera and reproduce it faithfully at CCC.The TTL should be always less than or equal to 10ms from field cameras to CCC.

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Item Description Complied (Yes/No)

Media Must be on fiber/Ethernet or wireless media with the SLA of 99.50% uptime

Media converters

In case of fiber, the same should be converted to Ethernet media. SLA of 99.50% uptime will be applicable on all accessories in such case

Redundancy The will be connected through 50 Mbps ring network with redundant network. There should not be any single point of failure.

CCC to field camera Reach ability

The ping or trace result from CCC to camera should be <10ms or =10ms

Delay, Jitter, Packet loss

There should not be any delay, jitter & packet drop in the path

Proactive Monitoring

CONTRACT FIRM should ensure proactive monitoring of the bandwidth and must inform RBP within 5 minutes of any fault detected in the bandwidth. In case of any unusual observations like high or low traffic pattern bandwidth usage compared to routine bandwidth usage, packet loss, etc.; then it must be brought to the notice of concern person at customer end. Updates/alerts should be sent via mail.

ReportsWeekly reports should be submitted towards 99.50% uptime of bandwidth on the first day of each week by 15:00.

22. RADIO (if required)

Specifications of Point to Point and Point to Multi-Point Radios

The specification covers procurement of point to point, point to multi point and CPE(Customer-premises equipment) Radio system complete with all services such as RF designing, planning, installation, commissioning, post warranty support. The offered technology should be the latest/best considering the geographical terrain requirement to ensure proper throughput & latency of the network. The Royal Bhutan Police shall obtain

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radio frequency band from Bhutan InfoComn and Media Authority (BICMA)

a)Point to Multi Point Radios

The CONTRACT FIRM shall carry out the feasibility for assessing the requirement fully on the site condition before submitting the offer. It is to be clearly understood by the CONTRACT FIRM to establish successful communication link between various locations and link budget for assured throughput of up to 10, 25 and 50 Mbps aggregated bandwidth at CPE port supporting multiple cameras at each CPE. Actual tower height required to be finalized by the bidder on proper radio site survey of various locations.

1. Frequency Range: 5.8GHz or 2.4GHz unlicensed band applicable for Bhutan.

2. The proposed network architecture shall have central base station with connectivity to various CPE Radios in point to multi point Architecture.

3. The offered radio systems should be of IEEE 802.3 network compliant and should have TEK/ AES 128/AES 256 bit encryption. Base station radio should support (Test Driven Development)TDD synchronization to eliminate mutual Interference at sites with multiple radios. Collocated Radios should support TDD inter site synchronization using GPS Based Synchronization support via Ethernet Port.

4. The Radios should have inbuilt spectrum viewer feature.

5. System standards: All the radio equipment shall be conforming to the latest safety and EMC standards & must have valid TAC (Type Approval Certificate) approval of WPC.

6. Network Management: Report generation, Performance Monitoring and Trend Reports, User Access Control Management SNMP v1& v3, Packet classification to 4 queues according to 802.1p and Diff server, same can be configured using EMS or through NMS .The network management system to be deployed at central location to manage and configure base stations and remote station unit. The functionality includes automatic and manual device discovering of all network elements such as base stations, remote stations etc and system shall keep details of all network elements.

7. Point to Multi-Point Base Stations and Point to Multi-Point CPEs should be of same Make and Manufacturer to enabling configuration and fault management with single NMS.

8. Offered Radio should be of proven track record and should have been deployed for 200 or more CPEs in one Single Project for more than one year with Govt/Public Sector Undertaking. CONTRACT FIRM to provide documentary evidence and regarding deployment and satisfactory performance.

9. Original Equipment Manufacturers (OEMs) of the products quoted should have supportcentre. The offered system should have capabilities of self-backhaul by using one of

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the high capacity CPE to act as back haul to base station eliminating additional PtoP link for back haul requirements.

10. Point to Multi Point Base Station Radios: System consisting of outdoor and indoor equipment, antenna, cables (RF/IF) with connectors, system software and all other hardware (Laptop not required) and software required for operation, monitoring & configuration of the link.

11. The maximum throughput per Base Station Sector should be 200 Mbps or more for provision of high capacities per CPE for Video applications.

12. The Base Station Sector should be capable of 60º, 90º, 120º coverage using sectorial antenna.

13. Network Interface should support GbE Port at Base station to enable carrying of more than 100 Mbps aggregate asymmetrical traffic.

14. Spectral efficiency should be 5 Bit/Hz or more

15. Point to Multi Point Radio should support 200,000 pps or more catering high capacity even at lower frame size

16. VLAN Support: It should be based on IEEE 802.1Q, 802.1P and QinQ Tagging/UnTagging Channel Bandwidth: 05/10/20/40 MHz with 5 MHz steps.

17. Distance coverage: upto 25 Kms.

18. Should support SNMPv1, v3 & Telnet.

19. Modulation Technology: OFDM – MIMO 2x2

20. Point to Multipoint System should support space diversity

21. IP Protection: IP 67 or Better.

22. Operating temperature: -40 to + 55 deg. Celsius

b) Customer Premise Equipment (CPE) Radios:

S. System consisting of outdoor and indoor equipment, antenna, cables (RF/IF) with connectors, system software and all other hardware (Laptop not required) and software required for operation, monitoring & configuration of the link.

I. The throughput per CPE should be 10Mbps with option of capacity upgrade to 25Mbps

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II. Network Interface should support IEEE 802.3.

III. VLAN Support: It should be based on IEEE 802.1Q, 802.1P and QinQ Tagging/ UnTagging

IV. Channel Bandwidth: 05/10/20/40 MHz with 5 MHz steps.

V. Radio should cover distance of 25 Kms.

VI. Should support SNMP v1, v3 & Telnet.

VII. No of CPE per base station: up to 20 CPE per base station.

VIII. Modulation Technology: OFDM – MIMO 2x2

IX. Point to Multipoint System should support polarization and space diversity

X. IP Protection: IP 67 or Better.

XI. Operating temperature: -400C to 500C

d) Point to Point Radios:

System consisting of outdoor and indoor equipment, antenna, cables (RF/IF) with connectors, System software and all other hardware (Laptop not required) and software required for operation, monitoring & Configuration of the link. It should support TDD synchronization to eliminate interference. Collocated Radios should support TDD inter site synchronization using GPS Based Synchronization support via Ethernet Port.

I. The maximum throughput supported should be upto 200Mbps Aggregated or more per Link.

II. Network Interface should support GbE Interface to enable transporting more than 100Mbps asymmetric traffic.

III. The system shall support flexible quality of services and concurrent use of and voice, video and data applications

IV. Channel Bandwidth: 05/10/20/40 MHz with 5 MHz steps.

V. Should support SNMP v1, v3 & Telnet.

VI. Distance coverage: up to 30 Kms or more.

VII. Modulation Technology: OFDM – MIMO 2x2

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VIII. Point to Point System should support space diversity

IX. Point to Point Radio should support 200,000 pps or more

X. VLAN Support: It be based on IEEE 802.1Q, 802.1P and QinQ Tagging/ Un-Tagging

XI. IP Protection: IP 67 or Better.

XII. Operating temperature: -400C to +500C

23. VIDEO MANAGEMENT SOFTWARE

Scalability: The proposed video management system shall be able to support up to 1000 CCTV Camera and licenses in the city and also to accommodate any future expansion. System shall support viewing of video from multiple locations and by multiple users.

Auto-Merge Recording: The CCTV camera shall support local storage. In the event of the camera loosing connectivity with the central servers, the camera shall automatically start recording on the local storage. Once the connectivity with the central server is restored, these local recordings shall be automatically merged with the server based recordings. Thus it will offer the operator continuous recording. The camera and the video management system shall automatically manage all this functionality.

Virtualization: The proposed Video management system shall support running of the recording, management and database servers in a virtualized environment, thus lowering the requirement of physical servers.

Redundancy: One Redundant recording server shall be provided for each 2 No’s of working recording servers. Each recording server shall be capable of handling at least200 Mbps traffic and shall provide sufficient spare capacity. These servers shall not be overloaded. The system shall support automatic failover for recording servers. The allocation of Cameras to recording servers shall be done automatically by the VMS.

Proposed system shall provide seamless integration capabilities with Automatic Number Plate recognition and facial recognition system, Emergency communication system and any other analytics as per the needs. As the requirement of camera specifies Audio Inputs and Outputs on the camera, it shall be possible to have 2 way communications from the location of the camera to the central viewing / monitoring station.

The video management system/NMS shall be able to trace the path of video traffic from camera to the servers with additional information providing probable bottlenecks, network issues and other transport problems affecting the transmission of video from camera to server.

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VMS shall support video streams up to 25 to 30 Frames per Second or more.

S.No.

Specifications

1

The system should be easy to install, learn, operate and manage:

The VMS must have rich user interface that provides one-click access, drag-drop, context menu, shortcut keys, customizable GUI etc. to enhance operational efficiently in daily tasks and maintain .The VMS shall have ability to respond fast & shall be applicable to all processes, functions, features, and screens of a video management system.

2

Simple, clear documentation including User Guides ( to use the product) and Technical Reference Manuals (quick reference on functions and procedures) shall be submitted

3

Scalability: The VMS shall have ability to connect and integrate other technologies and third party software systems (e.g. VLPR, Red Light Violation Detection, RSTA eRALIS, Facial Detection and any other as per the need) and act as a cohesive platform for entire surveillance and security system. The system should be able to bi-directionally and dynamically exchange data between various software applications in real-time as well as schedule transfer. The Software shall be scalable upto 10 times minimum. Support for unlimited cameras, servers, sites and clients. Support for storage expandability.

Well documented Software Development Kit (SDK): The SDK should include a rich, easy-to-use Application Programming Interface (API) that supports the most common programming languages. Input and output support: The VMS shall have ability to receive and accumulate inputs from external hardware/software and respond and activate outputs based on the predefined rules.

Event management: The VMS shall have ability to enforce custom settings for event detection, alarm notification, recording, input/out (I/O) control, and other features in response to events. The alarm management module shall support graphical displays with interactive icons to display the status of the cameras & other inputs.

Support for standard protocols: The VMS shall have ability to maintain independence from any one vendor & shall support open standard protocol i.e. ONVIF 5

Smooth software upgrade path for support of new devices, drivers and operating systems. System should be able to implement software upgrades without requiring all hardware components to be reconfigured. System should provide Database Server Redundancy options, Camera Server Redundancy options, and automatic

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4

fault tolerance for robust system uptime and Distributed database and video storage.

The system should be able to define critical cameras and provision to record critical cameras over others.

5

On screen help and instructions: The system should provide context-sensitive help and active assistance based on the module / screen / operations a user is trying view or perform. As the user moves around the interface, the help should automatically changes to the relevant field-level help topic.

6 User management with user groups, roles, privileges and access policies (assigned views, PTZ priority, and access to video wall etc.)

7 Integration with LDAP/AD users and policies (Lightweight Directory Access Protocol)

8 Centrally controlled user management - Users, roles, rules and privileges should be stored on the central VMS server allowing any authorized user to log into any workstation.

9

Recording Server :

The System shall not restrict the number of recording servers

Shall support dual streaming

Shall allow each stream to be viewed independently by client viewer.

Recording from connected cameras shall be stored in individual databases.

Shall support multiple storage formats

Shall support recording in all resolution at desired FPS

Shall support audio recording

10

The VMS shall have ability to push a single command or configuration to multiple users where access privileges and other parameters can be applied to multiple users or user-groups.

11 Support for Motion Exclusion Zones to enhances optimized recordings and storage.

12

The VMS shall have ability to push a single command or configuration to multiple users with a single ―Click. This can be done though a GUI where access privileges and other parameters can be applied to multiple users or user-groups. (CONTRACT FIRM should ensure the fulfilling of functional requirement)

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13 Customizable recording retention period for specific camera, group, area etc.

14 Remote Users: Should support at least 10 remote users via network/web browser/client software

15 Automatic check & update of hardware drivers & firmware free of cost

16 Support and configuration options for virtual matrix.

17 Copy or Clone option to install new device based on already configured device and template based batch administration option.

18 The VMS shall have ability to easily install, configure, modify, search and remove surveillance devices with automatic discovery of IP devices.

19 Advanced option to install other devices like otherIP cameras, encoders, microphone-speakers.

20

The VMS shall have ability to logically group devices based on installation location, device type, configuration type or any other predefined rules. Individual cameras/devices should have the capability to inherent rules from parent group/subgroup.

21 The VMS shall have ability to search and view device(s) based on standard criteria like ID, Name, Location, Group, Type etc.

22 The VMS shall have ability to enforce access privileges (View /Add /Edit/ Remove) to device(s) or group(s).

23

The VMS shall have ability to draw and configure e-map of surveillance facility, choose back-ground images, User-definable symbols (for deployed devices)and programmable functions, e.g. hyperlinks, controlling video feed, initialing alarms etc.

24 Remote firmware updates notifications and wizard driven installation.

25 Provision for primary and backup storage settings for individual camera feeds.

26 The VMS shall have ability to configure multiple streams with different quality parameters e.g. Codec (H.264, MPEG, JEPG) , resolution, frame & bit rate etc.

27 Support for full duplex audio

a)  The VMS shall have ability to create and assign pre-configured views/layouts for monitoring including features like:

b)  Custom salvos

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28

c)  Linking dynamic WebPages, images, maps a view,

d)  Sharing a view between users,

e)  Special views for widescreen monitors,

f)  Updating a view only on motion detection,

g)  Rotating live video from a pool of cameras,

h) Assigning different quality attributes on-the-fly, based on operator’s actions. E.g. different quality settings for selected and non-selected video feeds/tiles/panes.

i)  Granting or revoking permission to use the view etc.

29 Setup Virtual matrix/ video wall with customizable rules & priorities.

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Basic recording options [Full, Scheduled recoding , Motion detection recording, external/internal hardware or software events / trigger based recording]

31 Advanced recordings options [Video only, Audio only, Video plus Audio, Retention rules, Archive/back-up rules, and storage limits etc.]

32 The VMS shall have ability to configure, store and track both pre- and post-event recordings. The pre-post event time should be configurable.

33 PTZ configuration including presets, patterns, patrolling, masking, priority and permissions.

34

The VMS shall have ability to support operations from Web client, Windows Client, Linux client and Mobile devices etc. Popup display on the screen in case of any event/alarm/threshold etc.

35

Multiple monitor support: The system should allow connecting multiple monitors on single client workstation (loaded with suitable graphics card) and display different contents on each of the connected monitor.

36

All panes / tiles should indicate mode (live or recoded), source (camera name/location) and date/time and applied quality information (FPS, CODEC). The font color shall be changed automatically in sync with the video/image to have a clear text reading at any point of time.

A matrix view should support minimum 2x2, 3x3, 4x4...9x9 formats and any number of multiple screen divisions.

PTZ controls: When PTZ is deployed and enabled, system should offer a separate control panel for PTZ operations. The control panel should include list of presets,

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37 patterns, and tours, eight directional & home positions and zoom-in & zoom-out buttons. A dedicated joystick can also be used for PTZ operations.

38

PC keyboard shortcut keys: Along with menu-driven interface, a VMS should also support custom shortcut keys to helps operators quickly switch between different modules/screens, change views or panes/tiles and to carry out playback functions.

39 Snapshots: System should allow creating a still image from live or recorded feed and storing it into a workstation.

40

E-maps: The VMS shall have ability to underscore installed devices on entire facility using e-maps. It should also allow users to quickly search and jump to the right device/camera to carry out interactive functions e.g. view the actual camera video, initiate and cancel alarms, etc.

41 The VMS shall have ability to boost video quality manually (by operators) or automatically as configured on event trigger or as scheduled.

42 Instant replay facility with configurable replay-duration.

43

The VMS shall have ability to bookmark / add-to-favorites in both live and playback modes. Bookmarks should be user specific and managed (create, share with other users, search, remove, add comment) by the owner.

44 Both digital and optical zoom to enlarge portion of an image to provide superior zooming capability.

45 The VMS shall have ability to Start/Stop Recording on demand (manually)

46

Option to view surrounding cameras: The system should enable operators to select master camera feed and based on group/subgroup details, its surrounding cameras should be automatically displayed on separate panes. These panes/tiles should be dynamically generated so that operator does not need to manually pull the feeds from desired cameras.

47

Evidence export feature: The system should allow users to export audio/video evidences in open format for internal investigation or to share authentic proof to public authorities and outside agencies. Alternatively CONTRACT FIRM may provide the required player/software to run the exported video file if the VMS not support to export in AVI or other standard format. The system should offer options to enable watermarking camera name & timestamp and also encrypt or apply password protection to the exported clips.

The VMS shall have ability to quickly search and retrieve recordings: Search methods should include search by camera(s), group, date/time, alarm/event / bookmark list, smart (motion) search by creating motion index or by generating thumbnail summary of a video archive to locate specific event. The search result

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48

should provide an intuitive timeline browser that represents the overall length of the recording. It should underscore recoded event (motion based, scheduled, event based or normal) and allow users to quickly jump back and forth to a location in selected recording. Smart (motion) Search: The feature should enable users to select area of interest on any given view of camera recording, and search for motion incidents within that area

49 The VMS should have onscreen process guidance/help menu & instruction

50

The system should offer following playback controls

a. Play/Pause

b.  Lock speed

c. Forward playback (1x, 2x, 4x, 10x, 20x, 40x,...

d. Reverse playback (-1x, -2x, -4x, -10x, -20x,-40x, .....

e. Slow forward playback (frame by frame, 1/8x, 1/4x,1/3x, 1/2x, 1x)

f. Slow reverse playback

51Video Lock: The system should allow users to lock the relevant portion of video recording related to any event to avoid the deletion of the important incidence from the system before its retained/backed-up.

52 Evidence Printing: Option to create and print a small surveillance report that includes image(s) and comments about recorded incident.

53 The system should enable users to send/transfer a view to preconfigured displays.

54 The system should offer options to set Hue, Saturation, Brightness, Contrast, Sharpness etc.

55

The system should have in-built, configurable, basic motion detection analytic engine that efficiently

a.  Detects motion

b. Virtual line

c. Auto tracking

The system should have in-built event/alarm management module that allows generating, distributing, storing, tracking and reporting of incidents and events as

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56

they occur. The module should have VMS having ability to:

Define and configure events that can be triggered by motion detection analytics, video loss, audio detection, integrated third party software tools (VLPR, RLVD), active tampering, and connected external devices or by manually activating the same.

Configure automatic/programmed responses based on priority and escalation level for specific event(s).

Send email and SMS notifications to respective users.

Search and view list of triggered events based on source, priority, event type, date/time, keyword etc.

 Acknowledge events – Change status, key-in more information

Escalate event records to the next level of users or share event records with other users.

Allow manual respond to triggered events including activating external hardware and transmitting I/O commands.

 Consolidated e-reports generation with archive video, images, text and other file attachments.

57

The system should provide interactive reporting interface with standard and user-defined custom reports and filtering options to:

-Review currently logged in users and functions being performed.

-Retrieve audit trails - user activities, errors and system logs.

-View list of hardware units and selected configuration options.

-List down configured users and corresponding roles & permissions.

-View details of bookmarks, event/alarm history and exported evidences

58

The system should have Inbuilt diagnostic utility that constantly monitors several different functions of deployed hardware and software modules and attempts to correct the problem in case of deviations from the established baselines occurs.

59 The facility shall be able to extract & save the video footages / images on CD,

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DVD, USB, External Storage etc.

60

Centralized Video Monitoring Console

The centralized solution should have the capability to seamlessly integrate with all standalone VMS system/solution spread across the cities.

The solution should easily manage hundreds to thousands of cameras and connected devices for centralized or highly distributed video surveillance architectures

The solution should provide single pane to monitor live and archive video from all end points across the cities using thin client or desktops

The solution should provide configurable level of alerts to consolidate and display to user

The system should provide minimal configuration through use of regions and sites to represent video system management

The system should enables the user to view the videos from any location in the palm of hand by use of IOS/Android/Smart phones and other smart electronic devices like I-pad and Tablets etc..

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Motion Detection.

VMS must offer the option of server based motion detection and ability to control motion detection on board the IP camera or IP encoder.

In order to minimize network traffic between camera and server the VMS must have the ability to control motion detection embedded in the IP camera

All of the video motion detection settings must be configurable based on a schedule

The system must be able to detect motion in video within 200 milliseconds and not just detect motion on I-Frames.

62 Alarm Management: Video Management Software(VMS) must have Advanced Alarm Management, which must have the ability:

a To display on a workstation or an analog monitor an alarm composed of live video streams, playback video streams, or a set of still images of the alarm. A combination of these alarm display options can be configured for each alarm.

b To display an alarm pane with past alarms and associated data

c To assign alarms and procedures to specific users or user groups.

d To escalate alarms to other users after a configurable time that an alarm has not been

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acknowledged

e To allow a user to queue alarms, and view alarm history.

f To configure multiple cameras to display upon an alarm

g To display alarms in block, salvo or simple mode.

h To allow the administrator to assign a priority to each type of alarm, ranging from 1-30

i Pre-alarm & post-alarm recording in full frame

j Same alarm to be replicated as Thimphu Safe City Solution Project

63 IP Network management functions

a Video Management Software (VMS) must have the ability to manage multicast directly from the camera

b VMS must have ability to manage video connections in multicast and unicast network configuration, which enable remote monitoring in unicast (WAN or VPN) and local monitoring in multicast.

64 Database

a

Video Management Software (VMS) shall use an event and timestamp database for advanced search of audio/video archives. This database shall be a latest Microsoft SQL Enterprise server with available Service Pack.

65 Licensing of Software

a

Video Management Software (VMS) must be licensable per total number of camera connections, not by MAC address of camera.

Any software to run VMS – license should be inbuilt, except OS

66 Server Functions

a

Single Recording Server Environment

The VMS software must have ability to manage minimum 1000 cameras at full FPS and Resolution on physical servers

The VMS must be able to run on virtual servers using VMware ESXi/ESX 3.5 and 4.0 / HyperV

67 Fault-Tolerance and Redundancy (For Future Requirement)

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a

The VMS must be engineered to avoid corruption of the recorded video that introduces delay when the servers become operational after a hardware or power failure.

b The VMS system must have built-in redundancy with hot stand-by for the management server without requiring a third party custom Windows Cluster / Any OS

c The VMS must support 1:3 fail-over recording with priorities, 1 recording server can be configured as a fail-over of 3 others recording server.

Specifications for VMS Server

Processor

Server should be configured with a minimum of two Intel E5-2600 v2 10 core 3.2 GHz CPU or higher available in latest series

Memory

Server should be configured with minimum 128 GB of memory

The server should have at least 24 DIMM slots and a maximum scalability of up to 760 GB of DDR3 memory with all CPU configurations in E5-2600 v2 series.

HDD

The server should support a minimum of 5 hot plug SAS, SATA and SSD hard disk drives & be supplied with 5x4 TB 10K RPM HDD

Interface ports

IO bandwidth

The server should be configured to provide for port and card level redundancy

The server should provide a minimum of 2 x 10Gb for Ethernet and 2 x 8 Gb for FC.

Or

The server should provide minimum 4 x 10Gb CNA (Converged Network Adaptor) ports.

Sufficient number of ports should be provided to offer 32 number of virtual NIC or virtual HBAs.

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Management

It should support remote/virtual KVM capability from an external keyboard, video monitor and mouse to all blades installed in the chassis through the management controllers and should also support virtual media for dvd access.

24. DESKTOP CLIENTS.

Specifications:

S.No Particulars Specifications

1 Processor

-3rd Generation Intel® CoreTMIntel Core i7 (3.4GHz, 3MB) or equivalent of AMD processor or Higher

-Intel®Xeon®Proccessor E3-1200v2Family; 3rd generation Intel®Core™i7.

-Turbo Boost tech 2.05 and Intel Integrated HD Graphics

on selected processors, optional Intel vPro™ technology.

2 Chipset Intel H81 express/ AMD chipset or higher

3 Motherboard OEM motherboard

4 System Memory Upto 32GB 1600 MHz ECC or 16GB non- ECC DDR3 memory ; 4DIMM slots.

5 Slots 3 PCIexpress or above

6 HDD 1 TB or higher SATA III 6.0Gb/s HDD 7200 RPM

7 DVD DVD RW Drive

8 I/O Ports 2x USB 2.0 2x USB 3.0 2x PS2 2x Display port 1x VGA 2xHDMI 1x serial 1xAudio line-in/microphone

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1x Audio line-out

9 Graphics

-Support for one PCI express®x 16 Gen3 graphics card

up to 75 W(total graphics)&High end 3D

10 Audio -Integrated Audio Controller

11 Monitor 21” Or higher “TFT OEM color monitor. TCO Monitor. Same brand as Desktop

12 Keyboard 104 Keys, USB keyboard,

13 Mouse 2 button Optical scroll Mouse

14 Ethernet Port -Embedded Auto Sensing gigabit LAN with WOL & PXE

15 Operating System

-Microsoft Windows® 8 Pro(64-Bits)

- Genuine Windows® 7 Ultimate 32 –Bits

- Genuine Windows® 7 Ultimate 64 –Bits

- Genuine Windows® 7 Pro(64 & 32-Bits)

-Red Hat®EntrerpriseLinux®WS v.6.2 EM64T

-Ubuntu 11.10Linux.

16 Power -320 W or less, 80 PLUS

17 Storage

-Upto two 3.5"or four 2.5” SATA drives. Intel Smart Response Tech(SRT)8 supported with the selected hard drives.

-STAT 3.0Gb/s 7200RPM SATA .0Gb/s SSD Self encrypting drives.

25. USB JOY STICK

S.No. Particulars Specifications

1 Basic Design The joystick shall be USB with Hall Effect specifically 77

designed to provide the network video controlling with responsive and accurate pan/tilt/zoom camera positioning controls.

2 Device Support The device shall support the camera makes mentioned in the RFP

3 Software Support

Can be integrated seamlessly with any video surveillance software platform recognizing joystick inputs via Microsoft's DirectX.

4 Switches and ports

Six programmable switches and USB Port

5 Storage Temperature -40° to +50°C

6 Humidity 0 to 85%

7 Compliance RoHS Compliance

8 Power Supply required +5VD

26. i) VIDEO WALL.

The CONTRACT FIRM shalldesign the video wall at the Command and Control CENTERas perthe LED 46” x 9 monitors.

S.No Attribute Minimum Requirement

1 Chip Type 1-chip 0.95" Digital Micro Mirror Device

2 Display Technology

DLP, LED Based Redundant

Diagonal : 70"

4 Native Resolution per cube 4k

5 Brightness 250 Cd / Sqm or above

6 On Screen contrast 1500:1 or above

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7 Brightness Uniformity 90% or above

8 Viewing Angle 178 degree or better

9 Conditions for Operations -40 deg. To +50 deg C,80% Humidity

10 Graphical User Interface Yes

11 Integration to third equipment Yes

12 Aspect Ratio 16:9

13 Screen to Screen Gap Less than or equal to 0.2 mm

14 DMD 0.95 DMD

15 Input Voltage ***90-240 V,50 Hz***

16 Light Source LED-RGB- each with 6 redundancy for each of 3 LEDs

17 Mean Time between Failure 30000 Hrs. or above

Power consumption less than 150 Watts

18 LED Lifetime80000 Hrs. or above

510 BTU / h (eco.) or better

19 Heat Dissipation680 BTU / h ( Typ.) or better

920 BTU / h (max) or better

20 Pixel Clock 160 Mhz or higher

21 Input Frequency 24-64 Hz

22 Screen Burn free

23 Light Source Type LED light source with separate LED array

24 Control IP based control to be provided

25 Remote IR remote control should also be provided for 79

quick access

26 Screen Support Screen should have an Anti- Reflective Glass & Backing to prevent bulging

27 Cooling Inside Cube By Means of any advanced cooling mechanism

28 Maintenance Access Rear

29 HDR HDR-P micro-High-definition video receiver/decoder

ii. VIDEO CONTROLLER ( IF REQUIRED):-

S.No Attribute Minimum Requirement

1 Display controllerController to control Video Walls in a matrix (N*N As per requirement)outputs , video IP inputs and Universal inputs along software’s

2 ProcessorSingle Quad Core Intel® Xeon/i7 64-bit 3.0 GHz CPU or better

3 HDD Min 500 GB Hard Disk,Hard disk Capacity should be upgradable

4 RAM Capacity Minimum16 GB

5 RAID RAID 0,1,5,10 Support

6 Networking Dual-port Gigabit Ethernet Controller inbuilt

7 Accessories DVD-R,DVD+RW,, Keyboard, mouse

8 ControlsBrightness, contrast, Saturation, Hue, Filtering, Crop and Rotate

9 Universal InputsUniversal Inputs (Should be able to accept DVI/RGB/Video

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10 Output Output DVI Digital

11 Codec MJPEG, MPEG-1,MPEG-2, MPEG-4, H.264 WMV and custom formats

12 Protocol RTP,UDP/IP,RCP/IP, Unicast and Multicast,IEC-61850

13 Accessories DVD-R, DVD+RW, Keyboard Mouse

14 OS Supports 64-bit Operating Systems Windows 7

15 Power Supply (1 + 1) Redundant AC-DC high- efficiency power supply w/ PFC

16 Input Voltage AC Voltage 100 - 240V, 50-60Hz

17 System Reliability

- Operating Temperature: -40°C to +50°C

- Operating Relative Humidity: 8% to 90% (non-condensing)

- Humidity: 10 – 90% non- condensing

- Non-operating Relative Humidity: 5 to 95% (non- condensing)

18 Resolution Output Support 920x1200 per output minimum

19 Redundancy Support Controller Hard Disk Data,LAN and Power supply

20 Cables & Connectors CONTRACT FIRM should provide all the necessary cables and connectors

21 ChassisIndustrial Rack mount movable

Front Panel with Lockable door to protect Drivers

22 Console View Primary Display, Secondary Display, Full Desktop, Selected Region andselected application

23 Input Format Supports NTSC, PAL, SECAM  standards. Supports Composite Sources.

24 Scaling and  Display Display of multiple video sources in any size,

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everywhere on the wall.

25 StreamingIP Stream The controllers should be able to decode the IP CCTV Streams

26 Architecture The controller architecture should be based on distributed architecture

27 Data Sharing & Content Sharing

Should be able to show any content anywhere in any control room

28 Wireless content Sharing

Should be able to connect the laptop, any Android Smartphones ,IOS wireless to the video wall without disrupting the existing network

29 NetworkDVI/RGB Capture Support network based remote desktop view.

30 Input/Output Should have multiple USB, LAN, VGA,Serial ATA and IDE ports

27. OUTDOOR CAT 6/7 CABLE (RUGGEDISED)

S.No Minimum Specifications / Functionalities / Capabilities

UTP Outdoor Cat 6 Cable, TIA-568C.2, Outer Sheath LSZH, Category-6 (305 Mtrs./1000 feet per Box)

1 Minimum Specifications

1.1 Shall be of 4 twisted pairs of 23 AWG solid conductors

1.2 Shall support network line speeds up to 1 gigabits per second.

1.3 Shall be 4-pair Unshielded twisted pair with a cross filler/ divider/ isolator,

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meeting Category 6 tested to 250 MHz or more as per TIA- 568C.2.

1.4 Shall support 1000Base -TX and Video, Voice and have NVP of 69 - 70% or more

1.5 Inner Sheath Material – PE

1.6 Insulation – High Density Polythene

1.7 Shall provide the above performance up to 4 connections, up to 100 meters.

1.8The Category 6 Solution shall fully comply with the link segment specifications for 1000 Base-TX in addition to the ANSI/TIA and ISO/IEC Category 6 requirements.

1.9 Shall support up to 100 meter channel configuration with at least 4 connections and meet the applications like VOIP, ATM, ISDN etc.

1.10 Shall have the length printed on the outer jacket of the cable after every meter.

1.11 Shall be CMR rated Fire-Retardant as per UL 1666 or equivalent

1.12 Performance Characteristics compliance to EIA/TIA-568C.2

1.13 Temperature Range: -40 deg. to +55 deg.

1.14 Shall be RoHS Compliant

28. COMPLIANCE MATRIX

S. No Specifications

1. The CCTV System shall be Video Management based and shall provide viewing and recording of all the cameras.

2. All the equipment’s of CCTV namely outdoor HD fixed camera, Weather proof PTZ camera and Single channel encoder shall be of same make only.

3. Following authorizations shall be made available from the CCTV manufacturer:

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a) Technical compliance to the specifications, this should be vetted by Manufacturer.

b) Authorization from the manufacturer's behalf.

c) Authorization of the items quoted by the CONTRACT FIRM are in production and would be serviceable for at-least 5 years from the date of installation. No obsolete products should be quoted.

d) Compliance to the standards for the products listed.

e) Letter from Manufacturer & software developer, with or without patency, for supporting the system for at least 5 years.

f) The manufacturer shall have Service center in Bhutan .

4. Manufacturer products shall have quality system compliance with the ISO/BIS etc.

5. All the CCTV products quoted must be CE, UL, FCC, CSA, EN, and IEC certified (Certification must be attached).

6. All the equipment of external fitment should be IP-66/ NEMA-4 complied (Certification must be attached).

7. Manufacturer must provide reference list of installation for similar products/ components.

8. The warranty shall consist of repairing or replacing defective parts for a period of 3 years from the date of supply & commissioning.

9. Firmware upgrades shall be free of charge.

10. Any Software updates and upgrades shall be free of charge

11. ONVIF compliant cameras

29. COMMAND AND CONTROL CENTER (INCIDENT MANAGEMENT SYSTEM) future requirement for RSTA, CITY and Disaster Management etc..

S. No Specifications

A System Overview

1 The IMS (Incident management system) shall be a full 2 Dimensional geo-spatial 84

GIS based system for managing and controlling routing operations and incidents within the city of Southern Thromdes .

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where Security systems are getting deployed in phases. The IMS system shall maintain operational continuity and facility management, whilst addressing several key critical issues regarding security, safety and facility management, such as:

- Fusion of information from different sensors, systems, data sources like CCTV, Fire Alarm Systems.

- Interface to various sensors and systems as a future upgrade.

- Real time management during both routine operation and emergency situations.

- Ability to analyze potential threat scenarios and incidents.

- Advanced camera management.

- Pro-active decision support tool.

- Comprehensive site planning capability, in terms of security and safety.

- Utilizing advanced simulations and predictions.

- Use of advanced virtual scenario generator to train management and staff.

3The IMS shall provide both 2D and 3D interactive geo-spatial GIS display of Surat that provides situational awareness and real-time location of all sensors, personnel and alarms.

4 The IMS shall be an open architecture system allowing simple integration to external modules, sensors and systems and to allow for future scalability.

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The IMS shall seamlessly integrate with existing cameras, DVR's, access control and all other allocated devices and systems, in order to provide an on-line display of 2D / 3D geospatial situational awareness, live video streams and operational/decision support data, all in one unified IMS system located in the main Control Room, as well as in remote IMS system stations.

6 The IMS shall facilitate viewing of live and recorded images and controlling of all cameras based on authorization and user privileges

7 The IMS shall facilitate popup of video on video wall of Control Room and operator workstation upon alarm and rule based event handling.

8 The IMS shall have the ability to automatically designate and display camera(s)

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based on any point selected on the 3D GIS Map.

9 The IMS shall present the position of the Security personnel who are equipped with GPS/RFID locators, on a 3D GIS interactive map.

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The IMS shall manage all security, safety and any other incident that may occur combining the following:

- 2D and 3D maps providing a visualization of the site – both indoor and outdoor

- Ability to create and evaluate various simulation scenarios utilizing comprehensive methodologies including: blast effects, flood effects, gas propagation and crowd behaviour.

- Support real-time analysis techniques

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The IMS shall be vendor agnostic and have the ability to interface with any type of security, safety or other systems including:

- CCTV Surveillance Systems - Access Control Systems - Perimeter and Intruder Detection Systems - Fire, Smoke, Water, Chemical and Gunshot Detection Systems - Mobile Devices - Building Automation Systems including: Elevators, Lights and HVAC

Systems

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The IMS shall provide support for four distinct displays as follows:

- Multi-site General Status Display - Operational / Electronic log Display - 2D/3D geospatial situational awareness Display - Devices (CCTV cameras, analytics and other visual devices) Display

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The IMS shall support five modes of operation as follows:

- Planning Mode - Training Mode - Real-Time Mode- Debriefing Mode - Maintenance Mode

14 The IMS shall encompass the following components:86

- IMS Server - IMS Devices Server - IMS Database Server - Mouse, Keyboard and Control Stick

B System Requirements

Control rooms

i.

The Control Rooms should include the following functional elements:

- Video Surveillance that provides the ability to control and monitor the video streams and events generated.

- 2 dimensional/ 3 Dimensional geo-spatial GIS System that provides situational awareness of all the sensors in the complex, the geographical location of the alarms and the location of security personnel in the complex.

- Advanced Event Management that provides the operator/s with a decision support tool to manage all events.

- Enterprise Level situational awareness by gaining a high level of status on the remote sites.

ii. The IMS shall support Multi operated workstations per Command &Control Center.

iii. The IMS shall support different profiles per workstations and users.

iv.All IMS workstations shall provide the ability to monitor and control all site’s CCTV cameras, devices and legacy system ,retrieve recorded video and images from the NVR/DVR seamlessly, using a unified database.

v. The IMS shall support a multi site monitor and control configuration.

vi.The IMS shall integrate with access control system, receive alarms from the access control system and pop up video from the appropriate cameras related to the access control alarm

vii.The IMS shall integrate with perimeter intrusion system, receive alarms from the perimeter intrusion system and pop up video from the appropriate cameras related to the perimeter intrusion alarm

viii. Each control room may have one or More Operators simultaneously using CCTV

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cameras. Operator control on cameras shall be dependent on the policies decided by The IMS Administrator. The IMS shall provide different privileges and priorities configurations for monitoring and controlling certain cameras, devices or systems. The administrator should be able to configure the system, accordingly.

ix. The IMS system shall allow overtaking control of local or remote site system, from the central command and control station.

x.The IMS system shall fuse all the information gathered from the wide deployment of sensors and devices thus enabling the operator to be aware at all times of the events and incidents occurring under his/her responsibility.

xi

IMS System compatibly

- The IMS shall be vendor agnostic and have the ability to connect to any type of security, safety, facility management or other systems including:

- CCTV Surveillance Systems - DVR / NVR - Video analytics - Mobile Devices such as GPS, RFID, PDA - BAS (Building Automation Systems) including:

Elevators, Lights and HVAC Systems. Legacy systems. Future implemented devices/ systems.

xii 2D / 3D interactive GIS data support

xiii.

The IMS shall be able to support both 2D and 3D GIS data display. The IMS can originally start as a 2D system with a seamless upgrade path to 3D GIS data display. Such upgrade would not require any SW development other than adding the respective 3D models of the various locations.

xiv. The IMS shall be seamlessly integrated with GIS information.

xv. The IMS shall support a “Drill down” display from global information view down to the sensor level view.

xvi. The IMS shall support:

on-demand GIS layered information (ESRI standard compatible) display The IMS shall support vector data. The IMS shall support a display of multiple GIS information.

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The IMS shall support uploading new GIS layers to and from the system.

xvii. The IMS shall allow the user to show or hide selected layers on the 3D display.

xviii.The IMS shall provide an orientation option by pointing a 3D location, and receiving all location GIS attributes (attributes should take in consideration all GIS layers currently uploaded in the system).

xix.The IMS shall provide the ability to define a 3D geographical ZOI (Zone Of Interest) and receive all ZOI GIS attributes (attributes should take in consideration all GIS layers currently uploaded in the system).

xx. The IMS shall allow the user to "jump" to any required location (address, facility, favorite locations etc).

xxi. Layered Map — Ability to use several layers to view special situations. The ISM shall facilitate addition of maps and smart CCTV management.

xxii.

The IMS shall provide:

Full integration with all CCTV cameras models and brands (vendor agnostic).

Full integration with all DVR /NVR systems models and brands (vendor agnostic).

xxiii. The IMS shall display each physical camera (and other physical devices) at the exact geographical location on the 3D GIS display.

xxiv. The IMS shall calculate the cameras Line Of Sight (LOS) coverage pointing out any gaps and overlaps.

xxv.The IMS shall provide the ability to view live and recorded video based on authorization and privileges for pre-defined users as defined by the system administrator in the system.

xxvi. The IMS shall provide manual camera selection.

xxvii. The IMS shall support Rule based automatic camera(s) selection and PTZ designation upon alert.

xxviii.The IMS shall allow a user to select an area on the 3D image and the system will automatically designate all relevant fixed and PTZ camera(s) covering that exact GIS point on the map based on geographical calculations and references.

xxix. The IMS shall have manual PTZ camera control based on user priorities and

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enable the operator to run video playback instantaneously while viewing real time video of the same channel on a split screen.

xxx.

The IMS shall have the ability:

To freeze a video frame (snapshot) from any online live camera and export to a standard graphic file format.

To record video from any online camera and export to a standard video file format and display current sensors status (where supported by the sensors), and shall alert on any faulty sensors.

C Remote devices operations –Personal Device Assistance (PDA)

i.

The IMS shall provide support for remote devices, including PDAs, smart phones, laptops and support the following features:

- Receive exported Camera(s) snapshot from the IMS. - Receive exported short video-clips from the IMS. - Receive exported 3D snapshot from the IMS. - Receive text messages from the IMS.- Receive Action items from the IMS.

ii.

Rules Engine

The rules-engine shall provide the operator with the ability to define rules for initiating automatic, semi-automatic (manually approved by the user), and manual predefined responses, to various routine and emergency situations.

iii. The IMS Rules engine shall be 3D geographically based.

iv.The IMS Rules engine shall allow setup of any Boolean configuration of any sensor and input to the system to create appropriate system response to alert and routine situations.

v. The IMS Rules engine shall support ascription of single/multiple alerts, occurrences and incidents.

vi. The IMS Rules engine shall provide incidents escalation mechanism.

vii. Simulations and predictions

viii. The IMS shall support simulations and predictions based on smart algorithms display.

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ix.

The IMS use of 3D simulations would enhance the training and planning procedures, by allowing an accurate evaluation of implications and consequences of future events on the 3D fully GIS model of the site.

The IMS shall support the design and runtime stage of all simulations as a user friendly scenario generator tool.

x. The IMS scenario generator shall be capable of interfacing with common simulation software’s and vendors.

xi. The IMS shall support the use of 3D simulative predictions, based on smart algorithms in the planning, training and real time modes.

xii.The environment parameters which support the predictions accuracy would be fed in real-time to the IMS either manually or automatically (where environment sensors are available for integration).

xiii.The IMS shall have the ability to effectively predict, simulate and display human behavior in order to evaluate site evacuation, point to bottle-neck locations and estimate evacuation times.

D Operational Modes

Planning mode

i.

The IMS shall provide a Planning operating mode that provides the following features:

- The IMS shall have the ability to create and maintain emergency plans for all types of alarms, threats and locations.

- The IMS shall have the ability to plan for the deployment of devices, including cameras and sensors, to ensure total and optimal coverage of the site. This shall allow the user to plan device placement before the facility has been constructed or renovated.

- The IMS shall have the ability to create comprehensive simulations including: blast effects, gas propagation and crowd behavior.

- The IMS shall have the ability to analyze and evaluate security gaps and the quality of security.

- The IMS shall have the ability to effectively evaluate and optimize routes for building evacuation by determining bottle-neck locations and evacuation times.

- The IMS shall have the ability to create and maintain staff rosters, personnel call trees and action checklists.

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E Training mode

i.

The IMS shall provide a Training operating mode that provides the following features:

- The IMS shall have the ability to create advanced training scenarios for various types of groups.

- The IMS shall have the ability to conduct mission rehearsals during training drills.

ii. Real-time mode

F.

The IMS shall provide a Real-Time Operating mode that provides the following features:

Event management

The IMS shall have the ability to manage an unlimited number of alarms.

Events received by the system will cause the following:

1. An automatic designation of best/all camera(s) coverage for that event geographical location, on the video display.

2. The sensors that detected the alarm will be shown and highlighted on the 3-D GIS virtual display.

3. The user should be able to receive alarms and manage multiple alarms at the same time.

4. The IMS will enable prioritizing events handling according to: severity, geographic location or event classification. The priority can be changed manually.

5. The IMS should provide the ability to group several events to one incident.

6. The IMS shall provide the ability to ascribe and group several alerts to one incident.

7. The IMS should be able to handle more than one event/incident concurrently with easy switch between the events / incidents.

8. The IMS will provide the operator all the relevant information in regard to: event location in the 3-D GIS environment in order to help in reaching the best decision for the event management.

9. The IMS shall provide security and safety management personnel the ability to

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deploy security and safety teams and resources to the threat location and track them at all times utilizing GPS or RFID.

10. Once operator accepts the event, the appropriate checklist with the rule based action items to execute, would automatically pop up.

G. Routine management

i.

- Scheduling application (i.e. MS Outlook) – The user would be able to schedule tasks, activities and meetings giving each entity a 3D GIS location, time and attribute.

- Site status – The IMS shall support all infrastructure and business related status in user define graphical display (e.g. gages, graphs, other).

H. Tracking/Retracing

i.

- The IMS shall provide 3D object tracking - The ability to locate a moving object (human or vehicle), track its movement in a crowded environment and Display the suspect’s movement and trail on the 3D GIS map at Real- Time.

- The IMS shall have the ability to locate and track suspects using recorded video from the CCTV DVR/NVR and display the suspect’s movement and trail on the 3D GIS map.

- The IMS shall provide the ability to track suspects using DVR/NVR from a certain point forward or backward in various speeds.

- The IMS will support real time or recorded tracking by selecting and setting the cameras on screen based on the advancing path of the tracked object.

- The IMS shall support a display of the suspect’s presumed advancing ways and direction in case of a lost suspect event.

I. Debriefing mode

i. The IMS shall provide a Debriefing mode that provides the following features:

- The IMS shall provide the ability for security and safety management personnel to retrospectively create a time flow of all events generated by multiple, independent systems.

- The IMS shall provide the ability for security and safety management personnel to retrospectively develop an accurate picture of the behavior of

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the safety and security teams during an incident response.- The IMS is required to provide alarm and alarm log. The log shall be able

to be achieved, printed and displayed using a device filter, a device group filter and/or a time window.

- The IMS should allow a play by play sequence of all incident related occurrences and alarms, including retrieving video recordings of the relevant time, and display the location of threats along the time frame and the location of all mobile forces as it were recorded by the system.

- The IMS shall provide a detailed user activity log with user ID, date and time stamp and action performed.

- The IMS shall provide the ability to define queries to be used for reports generation. The following features are required:

1. The reports shall be compatible with Crystal reports

2. The ability to save a report in a common format (doc, pdf).

3.The ability to print the report

4.The ability to transmit the report (email).

Automatic report scheduling (generate X type report using parameters every day at a given time and automatically distribute it to a predefined mailing list).

J. Maintenance mode

i.

The IMS shall provide a Maintenance Mode that provides the following features: Suggested Verient.. VMS

- The IMS should include a flexible site configuration and management tools that enable the addition and setup in 3D of CCTV cameras, access control points, fire detection devices, personnel and all other IMS related devices and sensors.

- The IMS shall provide the ability to change, edit and configure all of the existing CCTV cameras and other installed devices properties.

- The IMS shall provide the ability to add and define an on- site personnel Database.

- The IMS shall provide Authorization and privileges mechanism.- The ISM shall utilize a permits and authorization mechanism in order to

distinguish between different users’ ranks and permission rights for maximum confidentiality and secured information.

- The administrator should be able to add, edit & delete users with rights. It

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shall be possible to view the rights of each user or the cameras which can be viewed controlled as per the permission assigned by the administrator

- The users should be on a hierarchical basis as assigned by the administrator. The higher priority person can take control of cameras, which are already being controlled by a lower priority user. There should be minimum 5 hierarchical levels of security for providing user level log in.

K. System Architecture

i.

System Components

The IMS shall require three system computers as follows:

- IMS Workstation Computer

- IMS Database Server

- IMS Devices Server

L. Operational Display

i. The Operational Display shall provide the user with all five modes of operation, including: Planning, Training, Real-Time, Debriefing and Maintenance.

The Operational Display shall allow the user to perform the following functions:

Define Threats

Print Incident Reports

Define Emergency Plans

Operate Checklists

Call Trees

Evacuations

Data Distribution

The Operational Display shall provide a Status Panel that provides the status of personnel (staff, contractors and visitors), systems (CCTV cameras, access control and fire alarm) and other building information systems (elevators, lights and exits), within the building and its surroundings.

The Operational Display shall allow the user to define new incidents, including

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the following:

Bomb – Envelope, Package, Suitcase, Small Bag, Person, Motorcycle, Car, Van, Truck or Boat.

Fire – Smoke, Purple Alert, Red Alert or Other

CBRN – Chemical, Biological, Radioactive, Nuclear – Powder, Gas, Fluid or Other.

Hostile – Man, Woman, Group, Car, Other

Medical – Sick, Injured, Dead, Stroke, Pregnancy or Other

Transportation – Accident, Traffic Jam or Other

Criminal – Pick Pocket, Theft, Robbery, Blackmail, Assault or other.

Other – any other incident type not defined above The Operational Display shall provide the following for each

Incident:

Definition – Provides threat details, including sub-type, location on the 3D map, source, type and credibility of report.

Checklist – Provides a list of immediate actions that need to be taken by the user.

Occurrences – Enables a user to manually create new occurrences, which may occur while the incident is being handled.

Announcement – Enables the user to play a pre-recorded announcement, which was prepared in the Planning Mode.

Evacuation – Displays the most suitable evacuation plan for use in this selected incident.

Properties – Displays the incident properties including name, description and links to the 3D GIS map.

Call Tree – Provides a list of key staff members that the user should contact, based on the type of incident.

The Operational Display shall allow the user to enter Routine Operations including the following:

Visitor In – Log a visitor into the system

Visitor Out – Log a visitor out of the system96

Staff In – Log staff into the system

Staff Out – Log staff out of the system

Systems Test – Run a self-test of various systems, including CCTV cameras, DVRs and NVRs.

Elevators – View or set the status of all elevator lifts in the building. The user can set the status to either Active or Out of Order.

Stairwells – View or set the status of all stairwells in the building. The user can set the status to Clear, Disturbed or Blocked.

Exits – View or set the status of all exits in the building. The user can set the status to either Active or Out of Order.

Building Capacity – Number of people on each floor of the building.

The Operational Display shall allow the user to complete the following operations:

Alert Level – Set Alert Level for the site SOP (Standard Operating Procedures) Documents –

Display and read the various SOP documents.

The Operational Display shall provide a Log Panel to enable automatic and manual logging of all daily events including both occurrences and incidents.

The Log Panel shall have the ability to create a Handover Checklist that provides a list of all currently opened occurrences.

The Operational Display shall provide support for an Outlook style calendar that automatically logs all Occurrences and Incidents as they occur.

The Operational Display shall provide the ability for the user to set meteorological data, including wind speed and wind direction. This information shall be used during gas and chemical propagation scenarios.

The Operational Display shall provide the ability for the user to communicate with other remote sites via a Chat session.

M. 2D/3D Geospatial Display

i. The 2D/3D Geospatial Display shall provide a dynamic virtual image, 2D or 3D mode, of the complete site or a selected portion of the site, both indoor and

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outdoor.

The 2D/3D Geospatial Display shall support multiple layers of maps including, terrain, buildings, water mains, gas mains, electrical mains, POI (points of interest), streets and sensors.

The 2D/3D Geospatial Display shall incorporate full 3D modeling for the site, including its surroundings. The 3D modeling shall allow personnel to navigate throughout the building various floors and surroundings, zoom in and out.

The 2D/3D Geospatial Display shall present all fused data from all sensors in real-time.

The 2D/3D Geospatial Display shall present the results of simulation analysis, performed as part of the planning or training stages, including: blast effect and crowd behavior.

The 2D/3D Geospatial Display shall provide support for setting the visibility level on the 3D GIS map.

The 2D/3D Geospatial Display shall support multiple layers, including devices, threat regions, quick ranging, camera FOV (field of view), camera LOS (center line of site) and damage.

The 2D/3D Geospatial Display shall support up to four distinct display views (single, dual, triple and quad) with each window having its own perspective, viewing mode and navigation mode.

The 2D/3D Geospatial Display shall provide support for automatically designating and displaying camera(s) based on any point selected on the 3D GIS Map.

N. Devices Display

i. The Devices Display shall display real-time video or recorded video from on-site cameras or Digital/Network Video Recorders (DVR/NVR).

ii. Redundancy and High Availability

iii.The system configuration should provide redundancy for every IMS server. In case of a server failure, the system should continue working normally without any down time.

iv. The system should support a 24x7 operation.

O. High availability

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i.The IMS shall provide High availability mechanism for fully fail-safe operations. This should be accomplished by using mechanisms such as Clustering, database replication, virtual machine or equivalent to be used to support this requirement.

30. FURNITURE

The Thromde shall cater all the necessary furniture as per the requirements of the Command and Control Center

31. FIRE DETECTION AND FIRE SUPPRESSION SYSTEM

The Royal Bhutan Police shall study and propose the budget in consultation with the Fire Service Division and submit to the Thromde for implementation.

32. PRECISION AIR CONDITIONING

The Thromde shall cater the air conditioner each in CCC, Server Room and Battery Backup room.

33. Future Phase.As per the requirement on need basis.

Terms of Reference drawn between:

Chief of PoliceChief Executive Officer

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Chairman (Contract Firm’s Name)Project Management Committee

Date:

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