IGOM ed.3 2014

8/21/2019 IGOM ed.3 2014

http://slidepdf.com/reader/full/igom-ed3-2014 1/1483r Edition

IATA Ground Operations Manual (IGOM)Supplement to Airport Handling Manual

IGOM Effective 1 anuar!"31 #ecem$er %&1'

8/21/2019 IGOM ed.3 2014

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IATA Ground Operations Manual (IGOM)Supplement to Airport Handling Manual

IGOM Effective 1 anuar!"31 #ecem$er %&1'

8/21/2019 IGOM ed.3 2014


OTIE

DISCLAIMER. The information contained inthis publication is subject to constant reviein the li!ht of chan!in! !overnmentre"uirements and re!ula# tions. $osubscriber or other reader should act on thebasis of an% such information ithoutreferrin! to applicable las and re!ulationsand&or ithout ta'in! appropriateprofessional advice. Althou!h ev# er% e(orthas been made to ensure accurac%) theInternational Air Transport Association shallnot be held responsible for an% loss ordama!e caused b% errors) omissions)misprints or misinterpretation of thecontents hereof. *urthermore) the Interna#tional Air Transport Association e+pressl%disclaims an% and all liabilit% to an% personor entit%) hether a purchaser of thispublication or not) in respect of an%thin!done or omitted) and the conse"uences of an%thin! done or omitted) b% an% suchperson or en# tit% in reliance on thecontents of this publication.

,pinions e+pressed in advertisementsappearin! in this publication are theadvertiser-s opinions and do not necessaril%reect those of IATA. The mention of speci/c companies or products inadvertisement does not impl% that the%are endorsed or recom# mended b% IATA inpreference to others of a simi# lar naturehich are not mentioned or advertised.

0 International Air TransportAssociation. All Ri!hts Reserved. $o partof this publication ma% be reproduced)

recast) reformatted or trans# mitted inan% form b% an% means) electronic or

mechanical) includin! photocop%in!)record# in! or an% information

stora!e and retrieval s%s# tem) ithoutthe prior ritten permission from1

Senior 2ice 3resident

Airport) 3assen!er and Car!oServices International Air

Transport Association 44) Routede l-A5roport

6768 9eneva 68Airport Sit:erland

IATA Ground Operations Manual (IGOM) Material o*+ ,&,,-3'IS. ,/0-,%-,%%-1%&-%2 %&13 International Air Transport Association* All rigts reserved* Montreal"

Geneva

8/21/2019 IGOM ed.3 2014


Table of Contents

Page

Revisions ................................................................................................................................................. IGOM-v

Record of Revisions ................................................................................................................ IGOM-v

Issue and Revision Dates by IGOM Numerical Sequence .....................................................IGOM-vi

Introduction ............................................................................................................................................ IGOM-vii

1 Purose and Scoe ............................................................................................................... IGOM-vii

! "licability ............................................................................................................................ IGOM-vii

# IGOM Or$ani%ation ................................................................................................................ IGOM-vii

& Manual Revisions ................................................................................................................... IGOM-vii

' (n$lis) *an$ua$e .................................................................................................................. IGOM-vii

+ ,ordin$ onventions ............................................................................................................ IGOM-viii

Standard /ormat ................................................................................................................... IGOM-viii

0 References ............................................................................................................................ IGOM-viii

Disclaimer ............................................................................................................................... IGOM-i2

13 "c4no5led$ements ................................................................................................................. IGOM-i2

11 /eedbac4 ................................................................................................................................ IGOM-i2

1! 6ariations ................................................................................................................................ IGOM-i2

1# IGOM References .................................................................................................................... IGOM-2

Chapter 1: Passenger Handling Procedures ....................................................................................... IGOM-1

1.1 Passen$er Dearture .............................................................................................................. IGOM-1

1.! Passen$er Security ................................................................................................................. IGOM-&

1.# Passen$er "rrival7 8ransfer and 8ransit .................................................................................. IGOM-'

1.& Secial ate$ories of Passen$ers .......................................................................................... IGOM-+

1.' Passen$er Irre$ularities ......................................................................................................... IGOM-1'

Chapter 2: Baggage Handling Procedures ........................................................................................ IGOM-1+

!.1 abin 9a$$a$e ...................................................................................................................... IGOM-1+

!.! )ec4ed 9a$$a$e ................................................................................................................. IGOM-1

!.# Secial 9a$$a$e ................................................................................................................... IGOM-10

!.& 9a$$a$e :andlin$ ................................................................................................................. IGOM-!3

!.' 9a$$a$e Security .................................................................................................................. IGOM-!!

!.+ Mis)andled 9a$$a$e ............................................................................................................. IGOM-!#

Chapter 3: Cargo/Mail Handling Procedures ..................................................................................... IGOM-!'

#.1 ar$o "ccetance ................................................................................................................. IGOM-!'

#.! Information and Data 8ransmission to *oad-ontrol ............................................................IGOM-!

#.# Dama$e and Irre$ularities ..................................................................................................... IGOM-!

#.& "ccuracy of ar$o Scales ..................................................................................................... IGOM-!

#.' ar$o /or5ardin$ Stora$e and Prearation for /li$)t ..........................................................IGOM-!0

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IGOM

Page

#.+ ar$o Surface 8ransortation and 8ransfer ..........................................................................IGOM-!

#. ar$o 9rea4do5n7 Delivery7 in 8ransit and 8ransfer ............................................................IGOM-#1

Chapter : !ircra"t Handling Procedures ........................................................................................... IGOM-#&

&.1 Ram Safety in "ircraft :andlin$ .......................................................................................... IGOM-#&

&.! Potable ,ater Servicin$ ........................................................................................................ IGOM-&1

&.# 8oilet Servicin$ ...................................................................................................................... IGOM-&1

&.& Safety Durin$ /uelin$?Defuelin$ ............................................................................................ IGOM-&#

&.' "dverse ,eat)er onditions ................................................................................................. IGOM-&'

&.+ Safety ones ......................................................................................................................... IGOM-&+

&. "ircraft )oc4in$ ................................................................................................................... IGOM-'1

&.0 :and Si$nals ......................................................................................................................... IGOM-'+

&. "ircraft "rrival ........................................................................................................................ IGOM-

&.13 "ircraft Doors ......................................................................................................................... IGOM-01&.11 "ircraft *oadin$ .................................................................................................................... IGOM-0'

&.1! "ircraft Dearture .................................................................................................................. IGOM-+

&.1# "ircraft 8o5in$ ..................................................................................................................... IGOM-13'

Chapter #: $oad Control .................................................................................................................... IGOM-13

'.1 *oad ontrol Princiles ....................................................................................................... IGOM-13

'.! Re$ulatory Requirements .................................................................................................... IGOM-13

'.# *oad ontrol Process /lo5 ................................................................................................. IGOM-113

'.& *oad ontrol Requirements ................................................................................................ IGOM-111

'.' *oad Information (2c)an$e ................................................................................................ IGOM-111

'.+ *oad Plannin$ ...................................................................................................................... IGOM-11!

'. "ircraft *oadin$ ................................................................................................................... IGOM-11!

'.0 Reortin$ "ctual *oad ......................................................................................................... IGOM-11#

'. Notification to t)e atain @NO8OA ................................................................................... IGOM-11#

'.13 ,ei$)t and 9alance alculation ......................................................................................... IGOM-11&

'.11 ,ei$)t Recordin$ ................................................................................................................ IGOM-11&

'.1! Dearture ontrol System @DSA Process .......................................................................... IGOM-11&

Chapter %: !irside &upervision and &a"et' ...................................................................................... IGOM-1!

+.3 Introduction .......................................................................................................................... IGOM-1!

+.1 Suervision Scoe ............................................................................................................... IGOM-1!

+.! Ram Suervision Requirements ........................................................................................ IGOM-1!

+.# Precision 8ime Sc)edule ..................................................................................................... IGOM-1#3

+.& (vent Resonse and Reortin$ Process ............................................................................ IGOM-1#1

!nne( ! ............................................................................................................................................... IGOM-1#&

National "viation "ut)orities?Re$ulator 6ariations ..............................................................IGOM-1#&

"irort "ut)ority 6ariations .................................................................................................. IGOM-1#&

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Revisions)IGOM

Revisions

Record o" Revisions

*dition +u,-er Revision +u,-er Issue .ate *""ective .ate

1st (dition Revision No. 3 "ril !31! "ril !31!

!nd (dition Revision No. 3 "ril !31# "ril !31#

#rd (dition Revision No. 3 ;anuary !31& ;anuary !31&

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IGOM

Issue and Revision .ates -' IGOM +u,erical &euence

/or !nd

(ditionB

IGOM +u,-er 0itle Original Issue $atest Revie

Intro-! "licability - editorial c)an$es and revised te2t "r 1! "r 1#

Intro-&.! Ris4 "ssessment of )an$es - revised te2t "r 1! "r 1#Intro-'.! ommunication - ne5 sub-section "r 1#

Intro-11 /eedbac4 - c)an$ed te2t and reference to online form "r 1! "r 1#

Intro-1! 6ariations - ne5 section "r 1#

Intro-1# IGOM References - ne5 section "r 1#

Intro Issue and Revsion Dates by IGOM Numerical Sequence - ne5 table "r 1#

!.1 abin 9a$$a$e - )eadin$ c)an$e7 editorial c)an$es and revised te2t "r 1! "r 1#

!.! )ec4ed 9a$$a$e - editorial c)an$es and revised te2t "r 1! "r 1#

!.# Secial 9a$$a$e - editorial c)an$es and revised te2t "r 1! "r 1#

!.#.+ ,)eelc)airs and Mobility "ids - ali$nment 5it) DGR namin$ conventions "r 1! "r 1#

!.& 9a$$a$e :andlin$ - editorial c)an$es and revised te2t "r 1! "r 1#

!.' 9a$$a$e Security - editorial c)an$es and revised te2t "r 1! "r 1#!.+.! Mobility "ids - ali$nment 5it) DGR namin$ conventions "r 1! "r 1#

#.1 ar$o "ccetance - editorial c)an$es and revised te2t "r 1! "r 1#

#.1. ross-c)ec4 of e",9 Data - ne5 sub-section "r 1#

&.!.1 General :y$iene Precautions - editorial c)an$es and revised te2t "r 1! "r 1#

&.&.! /uel Silla$e - ne5 ste inserted "r 1#

&..1 ,)eel )oc4 Placement - editorial c)an$es and revised te2t "r 1! "r 1#

&..# Re$ional "ircraft )oc4in$ - revised rocedure "r 1! "r 1#

&.1!..1 Dearture ommunication Dialo$ue - editorial c)an$es and revised te2t "r 1! "r 1#

"nne2 " "nne2 " - 6ariations - ne5 anne2 "r 1#

/or #rd

(ditionB

IGOM +u,-er 0itle Original Issue $atest Revie

&.1.#.! Inserted - ne5 bullet oint "r 1! ;an 1&

&.1.#.+ Inserted - ne5 bullet oint "r 1! ;an 1&

&.11 Inserted - ne5 section &.11 - "ircraft *oadin$ ;an 1&

&.1! )an$ed - revious section &.11 is no5 section &.1! "r 1! ;an 1&

&.1# )an$ed - revious section &.1! is no5 section &.1# "r 1! ;an 1&

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Introduction)IGOM

Introduction

1 Purpose and &cope8)e I"8" Ground Operations Manual @IGOMA defines $round )andlin$ standards for airlines and $round service roviders toensure $round oerations activities are safely7 efficiently7 and consistently accomlis)ed. Procedures reflect t)e minimum

standards as identified by t)e aviation industry.

! !pplica-ilit'8)e IGOM is to be used by oerators and $round service roviders as a core set of $round oerations rocedures in t)e conductof $round )andlin$ functions. It also alies to staff enterin$ t)e aircraft for uroses suc) as caterin$7 cleanin$ or suervision7but secifically e2cludes aircraft maintenance7 fuellin$ or de-icin$ tas4s. ,)ile all relevant factors )ave been ta4en intoconsideration and t)ese rocedures constitute best ractice7 some additional information may be requiredB

4 "ny sulementary airline secific instructions 5)ic) are required7 esecially ertainin$ to aircraft7 GS( or t)eir roduct7s)all be resented in t)e airlineCs GOM

4 In t)e event an airline )as to deviate from t)e ublis)ed IGOM rocedure7 t)en t)is must be s)o5n in t)e airlineCs GOM.

4 If a re$ulatory aut)ority mandates rocedures ot)er t)an t)ose in IGOM7 t)en t)ese s)all be filed accordin$ t)eara$ra) 1! belo5.

# IGOM Organiation8)e IGOM is or$ani%ed as follo5sB

4 Introduction

4 )ater 1B Passen$er :andlin$ Procedures

4 )ater !B 9a$$a$e :andlin$ Procedures

4 )ater #B ar$o?Mail :andlin$ Procedures

4 )ater &B "ircraft :andlin$ Procedures

4 )ater 'B *oad ontrol

4 )ater +B "irside Suervision and Safety

& Manual Revisions

I"8" ublis)es annual editions of t)is manual to ensure t)e content remains current. 8)e edition is deicted on t)e cover a$e of t)e manual and at t)e bottom of eac) individual a$e. 8)e issue date and effective date of eac) edition is indicated in t)e recordof revisions section.

" temorary revision @8RA may be issued in order to meet ur$ent needs. " 8R is not included in t)e body of t)e IGOM7 and isaccomanied by secific instructions as to alicability.

&.1 Manual Revision &',-ols

addition of a ne5 item

c)an$e to an item

cancellation of an item

&.! Ris !ssess,ent o" Changes

"ny c)an$e to a ublis)ed IGOM rocedure 5ill be mana$ed by t)e IGOM tas4 force accordin$ to t)e $uidelines in ":M +!1. Oerational c)an$es s)all only be imlemented if t)ey increase safety or imrove efficiency7 in t)at order.

' *nglish $anguage

'.1 General

8)is manual is 5ritten in International (n$lis) in accordance 5it) I"8" olicy.

'.! Co,,unication

"ll standard communication bet5een /li$)t re5 or abin re5 and t)e $round staff s)all be in (n$lis) unless a clear andunambi$uous e2c)an$e can be conducted in a common lan$ua$e.

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IGOM

+ 4ording Conventions

+.1 General

4 Ma'/need not/not necessar'/not reuired: indicates t)at comliance is otional.

4 +ote: indicates an imortant oint about 5)ic) t)e manual user needs to be made a5are.

4

&hould/i" possi-le/henever possi-le: indicates t)at comliance is considered otional7 but desirable.4 &hall/,ust/necessar'/need/reuired: indicates t)at comliance is considered mandatory.

4 &hall not/,ust not/,a' not: indicates t)at somet)in$ is not allo5ed?ermitted7 or is forbidden.

+.! 5uotations

Euotations are used 5it)in t)is manual to desi$nate t)e follo5in$B

4 t)e e2act verbia$e to be so4en durin$ oral communication

4 t)e e2act verbia$e to be 5ritten into forms

4 t)e title of )and si$nals.

+.# Italics

Italics are used 5it)in t)is manual to desi$nate t)e follo5in$B

4 t)e titles of manuals or documents

4 forei$n 5ords t)at )ave not been assimilated into International (n$lis)

4 t)e 5riterCs em)asis on certain 5ords

4 notes.

&tandard 6or,at

.1 !ctions

If t)e order of various items resented is irrelevant7 bullet oints are usedB

4 Item

4 Item

F Sub item

F Sub itemIf t)e order in 5)ic) t)e items are resented is relevant @in ste-by-ste roceduresA7 numbers are usedB

1. Ste 1

!. Ste !

#. Ste #

.! Caution and .anger

8)ese are resented in searate bo2es as follo5sB

Caution:Reresentin$ a $eneral caution.

.anger:Reresentin$ a ersonal dan$er for t)e erson.

0 Re"erences,it)in t)e IGOM7 reference may be made to any of t)e follo5in$ manuals ublis)ed by I"8"B

4 8)e I"8" "irort :andlin$ Manual @":MA

4 8)e I"8" Dan$erous Goods Re$ulations @DGRA

4 8)e I"8" *ive "nimals Re$ulations @*"RA

4 8)e I"8" Passen$er Service onference Resolution Manual @PSRMA

4 8)e I"8" Peris)able ar$o Re$ulations @PRA

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Introduction)IGOM

4 8)e I"8" Reference Manual for "udit Pro$rams @IRMA

4 8)e I"8" Security Manual @SecMA

4 8)e I"8" 8ravel Information Manual @8IMA

4 8)e I"8" 8ravel Information Manual database @8IM"8IA

4 8)e I"8" <*D 8ec)nical Manual @<8MA

.isclai,er (very effort )as been made to reference t)e best sources ossible and t)e IGOM tas4 force is comrised of 4no5led$eablee2erts from t)e $round )andlin$ and aviation industry. :o5ever7 in a manual t)at is $lobally alicable7 it is ossible t)at t)ereare rocedures or instructions in t)e IGOM t)at do not ali$n 5it) certain local ractices7 or situations. In suc) cases7 commonsense and safety s)all revail.

13 !cnoledge,entsI"8" 5ould li4e to t)an4 t)e members of t)e IGOM 8as4 /orce for t)e vital role t)ey )ave layed in t)e develoment of IGOM7 as 5ell as ot)er individuals and $rous 5)o )ave ta4en t)e time and made t)e effort to rovide us 5it) comment and feedbac4.

11 6eed-ac

,)ile every effort )as been made to ensure t)at IGOM reflects a $lobally alicable industry best ractice7 5e 5elcome feedbac4and constructive criticism. 8)is manual 5ill under$o revie5 and udatin$ t)rou$) t)e IGOM 8as4 /orce.

8o submit any feedbac47 it is essential to rovide t)e follo5in$ details for your feedbac4 to be consideredB

4 /irst Name

4 *ast Name

4 Name of omany

4 Position?8itle

4 (-mail address

4 9usiness )ours tele)one number /eedbac4 is

to be rovided in t)e online form.

Reference must be made to t)e alicable c)ater and section numbers7 rovidin$ as muc) detail as ossible.

/eedbac4 s)all be submitted via t)e online IGOM /eedbac4 form available atB

7iata7org/igo,8"eed-ac.

12 9ariations

1271 .e"inition

" variation is t)e term used for a requirement to deviate from a rocedure t)at )as been ublis)ed in t)e IGOM due torequirements t)at )ave been mandated by t)e relevant aviation aut)orities. Suc) aut)orities can be National "viation

"ut)orities?Re$ulators and?or "irort "ut)orities. 8)e focus of any variation s)all al5ays be on imrovin$ safety.

1272 General

IGOM includes only t)ose variations 5)ic) 5ere submitted to I"8" and eac) Oerator and Ground Service Provider is advised to c)ec4 t)e alicable la5s and re$ulations 5it)in a State or at an "irort of oerations.

1!.# &u-,ission Process "ny of t)e entities listed belo5 are entitled to submit a variation to I"8"B

4 Oerator

4 Ground Service Providers

4 National "viation "ut)orities?Re$ulators

4 "irort "ut)orities

#RD (DI8ION7 ;"N<"R= !31& IGOM>i2

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IGOM

8)e submission rocess is as follo5sB

@iA 6ariations s)all be submitted via t)e online IGOM 6ariation Request form available atB

7iata7org/igo,8variation

@iiA omlete t)e mandatory fields of t)e variation request form

@iiiA 8)e follo5in$ information must be rovidedB

@aA Identify t)e IGOM rocedure usin$ c)ater and section numbers@bA Outline t)e difference@sA bet5een t)e ublis)ed rocedure and t)e re$ulation

@cA Provide t)e *a5?re$ulation reference - title7 c)ater7 rovision etc. includin$ t)e te2t of t)e relevant la5?re$ulation

@dA Provide t)e State?"irort requirement t)at is to be listed in IGOM

@eA State t)e validity eriod. Secify if t)e rocedure is temorary or ermanent. State t)e effective fromH date and7 iftemorary7 t)e effective toH date

@fA "dd any e2tra clarification or reference to re$ulations7 as required.

@ivA Submit t)e form online

@vA (ac) submission 5ill be revie5ed by IGOM 8as4 /orce durin$ t)e tas4 force meetin$s.

127 !cceptance

If t)e variation request meets all t)e above criteria it 5ill be acceted and ublis)ed in t)e IGOM "nne2 "

1!.' Reection " variation 5ill be reected ifB

4 8)e rocess is not comlied 5it) or t)e criteria above are not met

4 8)e submittin$ entity 5ill be notified and rovided 5it) a reason for t)e reection.

1!.+ 9alidit'

" variation can be ermanent or temorary.

(ac) variation must be submitted 5it) a secific validity eriod7 comrisin$ of an effective date and an e2iry date7 5)ic) 5ill beincluded in "nne2 ".

8)e follo5in$ are ossible reasons for temorary variationsB

4 Seasonal climate c)an$es

4 onstruction

"ll temorary variations 5ill be automatically mar4ed in "nne2 " as Jnot usedK in t)e ne2t IGOM (dition after t)e e2iry date isreac)ed. 8)e Jnot usedK entry 5ill remain in t)e IGOM for one year7 after 5)ic) it 5ill be automatically deleted from "nne2 ".

1!. Reneal

8)e rene5al rocess is identical to t)e submission rocess. 8)e resonsibility for rene5in$ t)e variation lies 5it) t)e submittin$entity. 8)e submittin$ entity s)all also advise I"8" if any subsequent c)an$e to t)e IGOM renders t)e variation obsolete.

1!.0 Pu-lication and 6or,at

(ac) variation 5ill be $iven a unique identifier consistin$ of a code accordin$ toB

4 National "viation "ut)orities?Re$ulators @State ISO codesA

4 "irort "ut)orities @# letter I"8" codesA

and a number. 8)e numberin$ s)all be sequential and follo5s t)e same lo$ic as used in t)e I"8" DGR. /or e2amleB J:G-31 "ll variations 5ill be ublis)ed in "nne2 " of t)e IGOM. "nne2 " 5ill also be available 5it)out restrictions onB

http://7iata7org/hatedo/ops8in"ra/Pages/ground8handling7asp(

13 IGOM Re"erences/or ease of referencin$ it is recommended to add IGOM references to airline GOMs.

IGOM>2 #RD (DI8ION7 ;"N<"R= !31&

http://www.iata.org/igom-variation

http://www.iata.org/whatwedo/ops-infra/Pages/ground-handling.aspx

http://www.iata.org/igom-variation

http://www.iata.org/whatwedo/ops-infra/Pages/ground-handling.aspx

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Passenger Handling Procedures)IGOM

Chapter 1: Passenger Handling Procedures

1.1 Passenger .eparture

1.1.1 Pre8.eparture !ctivities

1717171 Passenger Pre86light Preparation

Preare c)ec4-in for fli$)ts in accordance 5it) oeratin$ airline olicy rior to t)e oenin$ of 5eb or airort c)ec4-in7 and to verifyall necessary data )as been transferred into t)e c)ec4-in system correctly.

4 Revie5 t)e boo4in$ status.

4 /or code s)are fli$)ts 5it) an active bloc4ed sace a$reement7 c)ec4 t)e allotment to ensure t)e bloc4 of seats7 as a$reed7is $uaranteed to t)e artner.

4 Revie5 t)e curtain version @if alicableA.

4 onfirm t)e Passen$er Name *ist @PN*A and "dditions and Deletions *ist @"D*A 5ere roerly transmitted and matc) t)eboo4in$ status.

4 9loc4 seats for security officers7 cre57 5ei$)t and balance7 and if seats are unserviceable.

4 onfirm t)e seatin$ lan is set accordin$ to t)e actual aircraft tye and version.

4 Revie5 t)e fli$)t remar4s7 if alicable.

4 Record assen$er status on PNR7 if alicable.

4 Revie5 t)e boardin$ time7 dearture time7 and $ate. 9rief staff about t)e reason for any delays.

4 "ly ayload restrictions7 if any.

4 )ec4 t)e assen$er list for secial assen$ers @e.$. ,:7 <M7 etc.A and re-assi$n as er oeratin$ airline olicy andaccordin$ to t)e aircraft tye.

4 If not re-reserved7 reare seatin$ for families travelin$ 5it) infants or c)ildren7 as er oeratin$ airline olicy.

4 ,)ere free?oen seatin$ is alied7 inform t)e cre5 and assen$ers and ensure secial cate$ory assen$ers )avearoriate seats.

4 (nsure fli$)t status is oen for 5eb c)ec4-in if alicable.

4 )ec4-in is oened once t)e re-fli$)t rearation is comlete.

1.1.! Chec8In Counter Reuire,ents

Prior to oenin$ t)e c)ec4-in countersB4 Start and test equiment.

4 (nsure scales are functionin$.

4 Stoc4 boardin$ card and ba$ ta$ rinters as er oeratin$ airline requirements.

4 (nsure adequate stoc4 of any ot)er oeratin$ airline required ta$s.

4 Dislay oeratin$ airline required si$na$e7 bot) electronic and manual versions.

4 (nsure Dan$erous Goods notifications are rominently dislayed at t)e c)ec4-in area as 5ell as tic4et offices7 ba$$a$edro-off areas7 self serve c)ec4-in areas7 and transfer counters.

4 Preare c)ec4-in queues7 stanc)ions7 carets7 ba$$a$e si%ers7 odiums etc.7 as er oeratin$ airline secifications.

1.1.# Passenger Chec8In

1717371 Chec8In .eadlines

"ly c)ec4-in deadlines as er oeratin$ airline olicy7 resectin$ alicable assen$er ri$)ts and on-time dearturerequirements.

1.1.#.! Operating Carrier; Mareting Carrier and 4et $ease

"dvise t)e assen$er of t)e oeratin$ carrier no later t)an t)e time of c)ec4-in7 if different t)an t)e one noted as t)e JcarrierK ont)e tic4et.

1.1.#.# Chec8In 0'pes

)ec4-in may be rovided at c)ec4-in counters7 via self service met)ods suc) as 5eb c)ec4-in7 4ios4 or SMS7 and may beerformed usin$ a dearture control system @DSA or manually.

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IGOM)Chapter 1

1.1.#.& Manual Chec8In

,)ere no DS is available or in case of DS failure7 aly establis)ed manual c)ec4-in rocedures.

*ocal bac4-u rocedures must be establis)ed in every station and tested re$ularly7 and include rovisions for t)e collection andtransmission of "PI data as required.

1.1.#.' 0hrough Chec8In

Perform t)rou$) c)ec4-in 5)enever ossible and as er t)e interline a$reement. 8ravel documents must be c)ec4ed for allt)rou$)-c)ec4ed arts of t)e ourney.

If an airort c)an$e is involved7 t)rou$) c)ec4-in is ermitted )o5ever7 t)rou$) ba$$a$e ta$$in$ is not ermitted.

1.1.#.+ Return Chec8In

/or return c)ec4-in to be ermittedB

4 t)e return ourney must be 5it)in !& )ours after dearture

4 no c)ec4ed ba$$a$e is ermitted

4 no c)an$e of cities is involved

4 oeratin$ airline aroval is required.

1.1.#. &el"8&ervice Chec8In

Online?5eb c)ec4-in may be offered if t)e follo5in$ conditions are metB

4 8)e assen$er is )oldin$ an electronic tic4et.

4 8)e assen$er is deartin$ from an airort 5)ere t)e oeratin$ airlineCs or $round )andlerCs DS is in use.

4 8)e assen$er meets any ot)er qualifyin$ criteria set by t)e oeratin$ airline.

1.1.#.0 Mo-ile Chec8In

Mobile c)ec4-in may be offered if t)e follo5in$ conditions are metB

4 8)e assen$er )olds an electronic tic4et.

4 8)e assen$er is deartin$ from an airort 5)ere t)e oeratin$ airlineCs or $round )andlerCs DS is in use.

4 8)e assen$er meets any ot)er qualifyin$ criteria set by t)e oeratin$ airline.

1.1.#. &M& Chec8In

SMS c)ec4-in is alicable rovided t)e follo5in$ conditions are metB

4 8)e assen$er )as re$istered for SMS c)ec4-in.4 8)e assen$er )olds an electronic tic4et.

4 8)e assen$er is deartin$ from an airort 5)ere issuance of a mobile boardin$ card is alicable.

1.1.#.13 Chec8In Opening

onduct a staff briefin$ for c)ec4-in a$ents before t)e c)ec4-in counters are oened and receive and revie5 any summari%edfli$)t information.

1.1.& Baggage .rop8O""

Passen$ers 5)o )ave used a self-service c)ec4-in facility may dro t)eir c)ec4ed ba$$a$e at a ba$$a$e dro-off.

4 Revie5 t)e boardin$ ass and ull u t)e assen$er data in t)e c)ec4-in system.

4 6erify identity and travel document7 assess carry-on ba$$a$e7 and accet c)ec4ed ba$$a$e.

4 "dd ba$$a$e information and any SSRCs to t)e DS if required and aly any related fees as er oeratin$ airline olicy.

1.1.' 0ravel .ocu,ents and 9eri"ication

4 )ec4 t)e validity of t)e tic4et 5it) re$ard to t)e itinerary7 fli$)t7 date7 carrier7 reservation status7 class7 and restrictions.

4 )ec4 t)e tic4et for t)e final destination and confirm t)is 5it) t)e assen$er.

4 6erify t)e assen$erCs identity a$ainst t)e travel document resented7 includin$ revie5 of date of birt)7 e2iry status of document7 a visual comarison of t)e )oto to t)e assen$er7 and ensure t)e name on t)e travel document matc)es t)eboo4ed name.

4 6erify t)e travel document is valid and $ood for all ersons travelin$7 as not all States allo5 family members to be re$isteredin a sin$le assort.

4 Reort any document t)at s)o5s si$ns of tamerin$.

4 *ocate t)e assen$er in t)e DS and revie5 any secial remar4s.

4 )ec4 travel documents for destination and?or transit requirements.

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4 Revie5 6isa or entry conditions or limitations if required.

4 ollect "dvanced Passen$er Information @"PIA if required.

4 ,)en you identify an issue 5it) a document7 notify your suervisor 5)o 5ill contact t)e aroriate aut)ority for assistance.

1.1.'.1 !dvance Passenger In"or,ation

Many $overnments require airlines to submit advanced assen$er electronic data @"PIA at secified times for disembar4in$

assen$ers.

Information is $enerally collected at t)e time of c)ec4-in7 or rovided from data collected durin$ boo4in$7 and verified durin$resentation of t)e travel document.

"s er oeratin$ airline instructions7 collect "PI data at t)e time of c)ec4-in7 or revie5 data already rovided.

8ransmit "PI data at re-arran$ed times to reciients secified by t)e airline. "l5ays rotect assen$erCs ersonal informationand securely disose of any related aer5or4 not 4et on file.

1.1.+ Passenger !cceptance

1717%71 Reuire,ents "or Passenger !cceptance

ertain cate$ories of assen$ers may be refused travel at t)e oeratin$ airlineCs discretion. "ly t)e oeratin$ airline olicies5it) resect to accetance.

1.1.+.! &eating(ac) assen$er @e2cet infants not occuyin$ a searate seatA is assi$ned an individual seat number er fli$)t. ertain airlinesoerate a free?oen seatin$ olicy.

4 "llocate seatin$ for secial cate$ories of assen$ers in accordance 5it) oeratin$ airline olicy.

4 8)e accetance of assen$ers on t)e 5aitlist is based on boo4in$ status and oeratin$ airline directives.

1.1.+.# *(it Ro &eating

Passen$ers occuyin$ emer$ency e2it ro5 seatin$ must be able-bodied7 and t)erefore e2cludes IN/7 <MNR7 M(D"7 etc.

Occuancy of emer$ency e2it ro5s is restricted in accordance 5it) oeratin$ airline olicy and )ost state requirements.

1.1. Passenger Boarding

4 )ec4 t)at boardin$ facilities and $ate monitors are dislayin$ fli$)t information.

4 (nsure Dan$erous Goods and Pro)ibited "rticles notices are dislayed at t)e boardin$ $ate.

4 If 5al4in$ on aron7 ensure t)e route to t)e aircraft is safe and clearly mar4ed for bot) assen$ers and staff.

4 /or etbrid$e boardin$7 secure and mar4 off t)e route to t)e aircraft.

4 Obtain clearance for boardin$ from t)e fli$)t cre5 and accordin$ to local rocedures and oeratin$ airline olicy.

4 /ollo5 safety requirements for fuellin$ in ro$ress as er oeratin$ airline GOM.

4 Ma4e boardin$ announcements as er oeratin$ airline standards.

4 /ollo5 olicies for assen$ers requirin$ assistance or re-boardin$.

4 6erify eac) assen$erCs identity as er t)e requirements.

4 )ec4 t)e name on t)e assen$er identity document 5it) t)e one on t)e tic4et7 and visually matc) assen$er 5it))oto$ra).

4 onfirm eac) assen$erCs boardin$ accetance in t)e DS before allo5in$ t)em to board.

4 /or manual or non automated boardin$7 c)ec4 t)e fli$)t number and date on t)e boardin$ card.

4 "ly cabin ba$$a$e olicies of t)e oeratin$ airline7 and account for any $ate ta$$ed items.

4 Secure t)e fli$)t by matc)in$ t)e c)ec4ed-in assen$ers to t)e boarded assen$ers.4 Provide final assen$er numbers to cabin cre5.

4 Provide required fli$)t documents to cabin cre5.

4 Send required ost fli$)t messa$es uon fli$)t close out.

1.1..1 Passenger Boarding .iscrepancies

If t)ere are assen$er discreancies @minus or lusA7 t)ey must be resolved rior to closin$ t)e aircraft door.

4 Ma4e every attemt to locate missin$ assen$ers and obtain visual roof of boardin$ and documents if t)ey are located ont)e aircraft.

4 "ly oeratin$ airline rocedures and $overnment re$ulations 5it) resect to t)e removal of c)ec4ed ba$$a$e of assen$ers 5)o c)ec4-in but fail to board.

4 Notify cre5 and load controller of any last minute c)an$es to assen$er and?or ba$$a$e load.

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IGOM)Chapter 1

1.1..! Boarding in Case o" .C& Breadon

,)ere no DS is available or in case of DS failure7 aly manual boardin$ rocedures.

(nsure t)e final c)ec4ed-in count matc)es t)e boarded assen$er count rior to door closure and reare and board a finalmanifest.

1.1.0 6light .ocu,ents

Provide t)e fli$)t cre5 5it) t)e required documents accordin$ to t)e oeratin$ airline secifications.

1.1.0.1 Passenger In"or,ation $ist <PI$=

8)e Passen$er Information *ist @PI*A rovides information to t)e cabin cre5 about assen$ers on board7 @name7 seat number7secial service requirementsA.

4 Provide a PI* to t)e senior cabin cre5 member before dearture.

1.1.0.! Other 6light .ocu,ents

Ot)er required documents may includeB

4 final manifest

4 ba$ ta$ list for double destination fli$)ts

4 $eneral declarations if required

4

ot)er secial information @i.e. IN"D documents7 etc.A.

1.1. Post 6light .eparture !ctivities

1717>71 Messages

(nsure all relevant messa$es are disatc)ed to t)e aroriate addresses7 as er t)e oeratin$ airline secifications.

Messa$es may includeB

4 8eletye Passen$er Manifest @8PMA

4 Passen$er 8ransfer Messa$e @P8MA

4 Passen$er Service Messa$e @PSMA

4 Passen$er Protection Messa$e @PPMA

4 Seat Occuied Messa$e @SOMA

4 Industry Discount Messa$e @IDMA

4 "dvance Passen$er Information @"PIA

4 (lectronic 8ic4et *ist @(8*A

1.1..! 6light .ocu,ent Retention

Retain @electronically or aer filesA fli$)t documents as er oeratin$ airline rocedures and for a eriod of no less t)an t)reemont)s unless ot)er5ise secified.

172 Passenger &ecurit'

1.!.1 &ecurit' o" .ocu,ents

1727171 Boarding Passes; 0ransit Cards and Baggage 0ags

"ll materials used for assen$er and )old ba$$a$e rocessin$ @e.$. boardin$ cards7 ba$$a$e ta$s7 /IMs7 vouc)ers7 stamsAmust be rotected or be under surveillance at all times in order to revent unaut)ori%ed access and use.

1.!.1.! .isposal o" Printed .ocu,ents

Printed material suc) as boardin$ asses7 assen$er lists7 and )andlin$ forms may )ave to be rerinted and are t)erefore left be)ind as 5aste. Disose of t)ese documents accordin$ to data rotection rules7 as t)ey contain assen$er data.

1.!.1.# In"or,ation &ecurit'

Dearture control systems @c)ec4-in systemsA must be controlled to revent unaut)ori%ed access.

4 /ollo5 airort rocedures intended to revent unaut)ori%ed use and access to un-issued @blan4A boardin$ asses.

4 9efore leavin$ t)e counter7 remove boardin$ cards and ba$$a$e ta$s from t)e resective rinters or loc4 t)em.

4 9efore leavin$ t)e counter7 si$n-out7 lo$-off and loc4 t)e system.

4 Observe re$ulations concernin$ t)e usa$e of si$n-ins and ass5ords.

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1.!.1.& Restricted !reas

Secure all $ate and dearture areas by 4eein$ doors closed7 use aroriate barricades 5)en directin$ assen$ers.

4 (nsure all access doors are closed 5)en not in use.

4 Position staff as required to direct assen$ers.

4 If assen$ers )ave to 5al4 on t)e aron to aircraft7 ensure assen$ers roceed directly to t)e aircraft.

4

If transortation )as to be rovided to assen$ers to move t)em from t)e terminal buildin$ to t)e aircraft7 ma4e sure onlyaut)ori%ed ersonnel and screened assen$ers are allo5ed to board t)e ve)icle.

17272 Passenger &uita-ilit' "or 0ravel

"ssess eac) assen$er in terms of security ris4 by loo4in$ for anomalies and observin$ certain emotional c)aracteristics and?or body lan$ua$e. 9e on t)e loo4out for overall fitness to fly7 includin$ otentially conta$ious diseases7 medical conditions7into2ication7 etc.

/urt)er questionin$ may be required to assist 5it) assen$er assessment.

4 ,)en you identify a otential roblem assen$er7 notify your suervisor.

4 8)e suervisor 5ill contact t)e aroriate local aut)ority for assistance.

173 Passenger !rrival; 0rans"er and 0ransit

1.#.1 Pre8!rrivalRevie5 t)e re-arrival information from DS and?or messa$es.

4 Preare for s)ort connections if alicable.

4 "rran$e facilitation for assen$ers requirin$ assistance7 e.$. <MNR7 PRMs.

4 )ec4 requirements for any $ate delivery mobility aids.

4 In case of delay of arrival7 c)ec4 on5ard connections and ma4e ne5 reservations if required and as er oeratin$ airlineolicy.

1.#.! !rrival

4 Preare etbrid$e7 ensurin$ it is free of debris and osition as er t)e standard )ei$)t for t)e aircraft tye.

4 Secure t)e disembar4ation route for assen$ers.

4 Disembar4 assen$ers in accordance 5it) oeratin$ airline olicy.

4 Provide assistance to assen$ers requirin$ it. ommunicate any delays in rovidin$ assistance services.

1.#.# 0rans"er

1737371 Passenger Handling at Connecting !irport

If alicable7 and as er oeratin$ airline olicyB

4 )ec4 t)e inbound?outbound connections and t)e number of assen$ers affected.

4 )ec4 time-critical connections7 and inform $ate staff of on5ard transfer.

4 Preare for )andlin$ of assen$ers requirin$ assistance.

4 Meet t)e transferrin$ assen$ers uon arrival of t)e incomin$ aircraft.

4 Direct assen$ersB

F t)rou$)-c)ec4ed assen$ers to t)e aroriate dearture $ate@sA

F non-t)rou$) c)ec4ed assen$ers to t)e transfer des4 or $ate for c)ec4-in7 5)ic)ever is alicable.

1.#.& 0ransit

8ransit assen$ers may be allo5ed to disembar4 5)en sc)eduled $round time and local circumstances and facilities ermit7 inaccordance 5it) oeratin$ airline olicy.

ertain cate$ories of assen$er s)ould be escorted durin$ t)e transit time.

*ocal $overnment requirements must be alied re$ardin$ security of transit assen$ers u to and includin$ screenin$requirements.

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IGOM)Chapter 1

1.#.&.1 .ise,-aration o" 0ransit Passengers

17377171 .ise,-aration Procedure

4 Provide eac) assen$er 5it) a transit boardin$ ass or instruct assen$ers to retain t)eir ori$inal boardin$ ass.

4 Inform assen$ers about boardin$ time and $ate and available facilities.

4 8ransit assen$ers must be re-secured 5)en re-boardin$ t)e fli$)t. @i.e. travel document c)ec4ed7 boardin$ status verified7transit card collectedA

1.#.&.1.! &o,e 0ransit Passengers Re,ain on Board

"s er oeratin$ airline olicy7 t)ere may be cate$ories of assen$ers t)at stay on board if locally ermitted.

1.#.&.! Boarding 0ransit Passengers

17377271 Procedure

4 9oard transit assen$ers before local assen$ers.

4 Re-secure t)e fli$)t by c)ec4in$ travel documents and validatin$ boardin$ status by collection of t)e transit card or revie5 of t)e ori$inal boardin$ card. 6alidation may also be done usin$ t)e fli$)t manifest or DS.

1.#.&.!.! Missing 0ransit Passengers

8)e fli$)t must be re-secured before door closure. If assen$ers are missin$7 aly t)e rocedure for missin$ assen$ers.

1.#.&.# Progra,,ed !ircra"t Change *n Route

4 "dvise cabin cre5 t)at all transit assen$ers must disembar4 5it) t)eir carry on ba$$a$e.

4 Distribute transit boardin$ asses @or instruct assen$ers to retain t)eir ori$inal boardin$ assA and inform assen$ers aboutboardin$ time and $ate and available facilities.

4 Provide assen$er assistance as required.

4 In case of a c)an$e of confi$uration7 assi$n assen$ers ne5 seat numbers if alicable7 or aly free?oen seatin$.

17 &pecial Categories o" Passengers

1.&.1 Minors 0ravelling !lone

177171 ?nacco,panied Minors <?M+R=

17717171 &eating

Seat <MNRs as er oeratin$ airline olicy and do not assi$n seats in emer$ency e2it ro5s.

1.&.1.1.! Connection !cceptance Restrictions

Observe oeratin$ airline olicy if any.

1.&.1.1.# Procedures "or Handling ?nacco,panied Minors

4 omlete t)e )andlin$ advice?declaration form ensurin$ t)e resonsible adult )as si$ned aut)ori%ation and rovided roof of identity.

4 Distribute and 4ee coies as required.

4 (nsure t)e correct remar4s and SSR codes are in t)e c)ec4-in record.

4 "ly )andlin$ fee 5)ere alicable.

4 Inform t)e resonsible adult to remain at t)e airort until t)e aircraft is airborne.

4 <MNR must not be unsuervised until )anded over to t)e cabin re5.

4 "dvise?release resonsible adult once fli$)t is airborne.

1.&.1.1.& 0rans"er &tation Procedure

4 Meet7 assist <MNR and collect any travel documents from t)e cabin cre5.

4 :and over t)e <MNR to t)e cabin cre5 of t)e connectin$ fli$)t.

4 In case of interline transfer7 )and over <MNR to t)e on5ard connectin$ airline a$ent.

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1.&.1.1.' !rrival &tation Procedure

4 Meet7 assist <MNR and collect any travel documents from t)e cabin cre5.

4 omlete t)e )andlin$ advice?declaration form for airline staff resonsible.

4 ,)ere alicable7 ensure ba$$a$e of <MNR is collected.

4 :and over t)e <MNR only to t)e desi$nated adult noted on t)e )andlin$ advice after verifyin$ t)e identity of t)is erson and)avin$ received )is si$nature for receit of t)e <MNR.

1.&.! In"ants and Children

177271 In"ants

"n infant is a minor t)at )as not yet reac)ed )is?)er !nd

birt)day.

1.&.!.1.1 &eating

8)e ma2imum number of infants allo5ed er aircraft is limited by t)e number of sulemental o2y$en mas4s available on t)eaircraft.

Infants are considered c)ildren and must be assi$ned a seat 5)en7 durin$ t)e ourney7 t)ey reac) t)e a$e of !.

Restrictions may e2ist re$ardin$ t)e number of infants ermitted er adult assen$er7 or t)e minimum a$e required to beresonsible for an infant. "ly oeratin$ airline olicy.

1.&.!.1.! !ircra"t Ba-' BassinetsIf t)e aircraft is equied 5it) baby bassinets7 aly oeratin$ airline olicy for assi$nment7 resectin$ any a$e and 5ei$)tlimitations.

1.&.!.1.# Ba-' &trollers

"ly oeratin$ airline olicy re$ardin$ c)ec4ed-in or delivery at aircraft @D""A service for strollers and rovide information to t)eassen$er concernin$ t)e rocedure7 if alicable.

1.&.!.! Children

" c)ild is a minor bet5een ! and 1! years of a$e7 )avin$ reac)ed )is?)er !nd

birt)day but not )is?)er 1!t)

birt)day.

1.&.!.!.1 &eating

)ildren must occuy an individual assen$er seat and may not be seated in emer$ency e2it ro5s.

1.&.!.!.! Child Restraint .evice

"ly oeratin$ airline rocedures for t)e accetance and use of car seats and ot)er restraint devices. 6erify t)eir conformity aser t)e airline secifications.

4 Ma4e sure t)e c)ild restraint device is laced on a seat 5)ic) 5ill not )inder t)e evacuation of any assen$er.

4 Do not assi$n a seat for t)e c)ild restraint device in an emer$ency e2it ro57 or t)e ro5 for5ard or rear of an emer$ency e2itro5.

4 Resect any oeratin$ airline secific limitations7 as not all seats may be suitable.

1.&.# Groups

177371 General

" $rou is defined as a arty of at least 3 assen$ers @not includin$ infantsA7 travellin$ to$et)er.

1.&.#.! Chec8In

4 )ec4-in and accet all assen$ers individually.

4 "ssi$n seats to$et)er7 if requested7 resectin$ any secial seatin$ requirements.

4 Issue ba$$a$e ta$s individually.

F (ac) iece of ba$$a$e must bear t)e resective assen$erCs identification

F (2cetionB 9a$ ta$s for family members travellin$ to$et)er may be issued on one family name.

1.&.#.# +on &tandard Groups

4 <nusual $rous7 e2cessive 5ei$)ts7 or anyt)in$ outside t)e standard need to be communicated to load control @i.e. sortsteams 5it) )i$)er assen$er 5ei$)tsA.

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IGOM)Chapter 1

1.&.& Passengers Reuiring !ssistance

/or assen$ers 5it) disabilities and t)ose requirin$ or requestin$ assistance

4 "s4 t)e assen$er 5)at assistance t)ey require and )o5 you can )el t)em.

4 Discuss t)e most aroriate seatin$ based on t)eir individual needs and t)e aircraft secifications7 even if seats )avealready been re-assi$ned.

4 "dvise assen$ers 5)at services and assistance are available based on t)eir needs.

4 "dvise t)e assen$er of oeratin$ airline equiment suc) as on board 5)eelc)airs7 9raille or tactile mar4in$s7 accessiblelavatories.

4 Provide information to assen$ers in alternate formats uon request.

4 (nsure accurate SSR codes and any ot)er relevant information are recorded in t)e DS.

1.&.&.1 Passengers ith Reduced Mo-ilit'

1777171 Identi"'ing Passengers ith Reduced Mo-ilit'

"roriately code secific 5)eelc)air requirements based on t)e assen$ers secific needs.L,:7 ,:R7 ,:S

1.&.&.! Passengers ith 9isual or Hearing I,pair,ents

Provide assen$ers 5)o identify t)emselves as ersons )avin$ a visual or )earin$ imairment 5it) access to t)e sameinformation rovided to ot)er assen$ers.

(nsure accurate SSR codes and any ot)er relevant information are recorded in t)e DS.

1.&.' Passenger Reuiring Medical Clearance

"s er t)e oeratin$ airline olicy7 medical clearance may be required by assen$ers 5)o aear to )ave a communicabledisease or condition t)at could ose a direct t)reat to t)e )ealt) and safety of ot)ers on t)e fli$)t.

4 Persons 5)ose medical condition $ives reasonable doubt t)at t)e individual can comlete t)e fli$)t safely 5it)out requirin$e2traordinary assistance durin$ fli$)t7 e.$. ersons 5it) acute medical conditions as recent )eart attac47 stro4e7 embolism7ersons 5it) recent sur$ery.

4 Persons requestin$ medical treatment durin$ fli$)t7 e.$. needin$ e2tra o2y$en or ot)er medical treatment li4e infusions.

1.&.'.1 I!0! Medical In"or,ation 6or, <M*.I6=

8)e M(DI/ is a standard form used to assess assen$ers requirin$ assistance.

(2amles areB

4 "ttac)ment " @Information s)eet for assen$ers requirin$ secial assistanceA and

"ttac)ment 9 @Information s)eet for assen$ers requirin$ medical clearanceA. <se

t)e oeratin$ airlineCs o5n form if alicable.


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M*.I6@!ttach,ent !


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IGOM)Chapter 1

M*.I6@!ttach,ent B; Part 1

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M*.I6@!ttach,ent B; Part 2

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IGOM)Chapter 1

1.&.'.! 6reuent 0ravelers Medical Card <6R*M*C=

If a assen$er is a frequent airline traveller and )as a stable medical condition establis)ed by t)e initial medical clearance7 t)en afrequent travellerCs medical card @/R(M(A may be issued by t)e oeratin$ airline.

1.&.'.# !dvance +oti"ication

Passen$ers are as4ed to advise t)e airline of t)eir needs at t)e time of reservation.

"dvance notification is required for t)e follo5in$7 subect to airline accetance and arovalB

4 Passen$ers travelin$ on a stretc)er.

4 8)e use of o2y$en on board and t)e use of a ersonal ortable o2y$en concentrator7 ventilator or resirator onboard.

4 8)e carria$e of an incubator.

1.&.'.& &eating

M(D" assen$ers are entitled to t)e most aroriate seatin$ accordin$ to t)eir needs7 includin$ t)e sto5a$e of on boardmedical devices or equiment.

"roriate seatin$7 as er oeratin$ airline olicy and assen$er needs7 s)ould be assi$ned toB

4 assen$ers needin$ e2tra o2y$en on board

4 assen$ers travelin$ on a stretc)er

4 comletely immobile assen$ers

4

a assen$er travellin$ 5it) a service animala assen$er 5it) a fused or immobili%ed le$.

Provide adacent seatin$ as alicable forB

4 a ersonal care attendant

4 a safety assistant

a reader?interreter in case of a vision or )earin$ imairment. PRM?M(D"

and PRM?Non-M(D" may not be seated in emer$ency e2its.

1.&.'.' Reuest "or !ssistance ithout !dvanced +otice

If a assen$erCs secial needs 5ere not communicated at t)e time of boo4in$7 or a assen$er is identified as a PRM or otentialM(D" case uon dearture7 ta4e all reasonable efforts to accommodate t)e assen$er. "s4 aroriate questions and recordrequired codes in t)e DS.

1.&.+ Passengers not Reuiring Medical Clearance "s er t)e oeratin$ airlineCs olicy7 some assen$ers may not be required to rovide medical clearance. /or e2amleB

4 e2ectant mot)ers u to a date secified before e2ected delivery

4 ersons 5it) simle fractures or inuries

4 ersons 5)o are reduced in mobility due to a$e

4 SSR codes ,:R7 ,:S or ,: rovided t)e condition )as remained unc)an$ed for at least t)e ast si2 mont)s

4 ersons 5)o are visually or )earin$ imaired

4 ersons 5it) mental )ealt) issues.

1.&.+.1 Handling

)ec4 t)at additional needs )ave been communicated via t)e resective SSR codes and entered into t)e DS7 and verify ifescort requirements are fulfilled7 if alicable.

1.&.+.! Re"usal o" PRMAs and/or M*.! CasesDo not refuse t)e assen$er unless t)ere is a le$itimate reason for refusal7 as er t)e oeratin$ airlineCs olicy.

1.&.+.!.1 Right o" Re"usal

" PRM and?or M(D" cases may be refused on t)e basis of t)e oeratin$ airlineCs General onditions of arria$e @Right to

Refuse CarriageA.

1.&.+.!.! Reasons "or Re"usal

Do not refuse a assen$er unless one of t)e follo5in$ reasons is alicable7 and in accordance 5it) t)e oeratin$ airline olicyB

4 8)e erson )as suc) a de$ree of )ysical infirmity t)at t)e tri 5ould li4ely result in comlications @e.$. diversionA or deat).

4 8)e erson requires individual nursin$ or care durin$ t)e fli$)t7 if not accomanied by a suitable escort.

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4 8)e erson 5)o7 because of )is )ysical or medical condition7 ose a direct t)reat to t)e )ealt) or safety of ot)er assen$ers7 t)eir roerty7 t)e aircraft or cre5 t)at cannot be eliminated by rovidin$ additional aid or services or by ot)er means @e.$. face mas4s7 searate seatin$A.

4 8)e erson fails or refuses to submit t)emselves to t)e secific conditions of carria$e required by t)e oeratin$ airlinere$ulations.

4 Information is required about t)e assen$erCs medical condition @dia$nosisA 5)ere t)e assen$erCs o5n )ysician refuses to

disclose suc) information to t)e "ut)ori%ed Medical Service.4 8)e erson )as a conta$ious disease.

1.&.+.!.# Handling

In case of refusal of a PRM and?or M(D" case7 inform t)e assen$er and e2lain t)e reason for refusal 5it) reference to t)eGeneral onditions of arria$e.

"ly t)e oeratin$ airline olicy 5it) resect to reboo4in$ to a later date7 and?or ma4in$ all efforts to accommodate t)eassen$er on t)e ne2t ossible fli$)t7 if alicable7 or refund of t)e tic4et.

4 (nter all relevant information about t)e reason for refusal into t)e PNR or in t)e oeratin$ airline reort e.$. a2 refusedfli$)t?date d?t lac4 of safety assistant sita address?a$ent name

4 /or5ard t)e PNR or reort to t)e aroriate airline deartment. Document all details of t)e incident and submit as secifiedby t)e oeratin$ airline.

1.&. &ervice !ni,als

"s er t)e oeratin$ airlines accetance olicy7 accet assen$ers 5it) certified service animals into t)e cabin7 and rovidearoriate seatin$ 5it) room for bot) t)e assen$er and t)e animal7 includin$ additional floor sace 5)ere mandated and aser oeratin$ airline olicy.

1.&.0 &tretcher 0ransport

17771 General

If acceted by t)e oeratin$ airline7 transort on a stretc)er can be arran$ed rovided advance notification is $iven for assen$er@sA to be transorted in a lyin$-do5n osition.

4 If stretc)er transort )as been confirmed at t)e time of boo4in$7 accet t)e assen$er as er t)e oeratin$ airline olicy.

4 Status details are to be udated in t)e c)ec4-in record. 8)e

accetance of stretc)er cases is lin4ed toB

4 8)e accetance conditions of PRM?M(D" cases.

4 8)e rovisions for stretc)er installation onboard t)e aircraft.

1.&. O('gen "or Medical ?se

177>71 !cceptance

Once t)e oeratin$ airline )as accetedB

4 arran$e re-boardin$ for t)e assen$er

4 add aroriate SSR codes for assistance

4 seat t)e assen$er as er oeratin$ airline olicy allo5in$ for sto5a$e of equiment.

1.&.13 Inad,issi-le Passengers and .eportees

177171 Inad,issi-le Passengers <I+!.=

"n IN"D is an inadmissible assen$er 5)o is or 5ill be refused admission to a State by its aut)orities.

1.&.13.1.1 ?nacco,panied or !cco,panied 0ravel

In $eneral7 IN"Ds travel 5it)out bein$ accomanied.

IN"Ds need to be accomanied ifB

4 t)e IN"D )ysically resists carria$e

4 )e )as already been denied transortation by anot)er airline

4 t)ere is any si$n )e mi$)t endan$er t)e safety of t)e fli$)t or assen$ers. /or t)e

above reasons7 unaccomanied IN"Ds may also be refused at any sta$e.

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IGOM)Chapter 1

1.&.13.1.! Re"usal

If an IN"D resists transortation or $ives rise to t)e assumtion t)at )e?s)e 5ill be t)e source of annoyance to ot)er assen$ersor cre5 members7 t)en only accet )im?)er accordin$ to t)e rocedure for D(P".

Refuse t)e carria$e of deortees or inadmissible assen$ers if t)ey are li4ely toB

4 involve any ris4 to t)e safety of t)e fli$)t

4 involve any )a%ard or ris4 to )imself7 ot)er assen$ers or cre5 members

4 cause discomfort or ma4e )imself obectionable to ot)er assen$ers

4 require secial assistance from $round or in-fli$)t staff.

1.&.13.! .eportees

D(PO is used to desi$nate a deorteeB

4 t)at 5as formally ordered by t)e aut)orities to leave t)at State

4 5)o is under arrest 5)o )as to be transorted to anot)er State for le$al reasons

4 5)o )as alied for asylum and is transferred to t)e state resonsible for t)e alication

described by t)e term JDublin onventionK as reasons for transortation.

D(P">deortee accomanied

" deortee 5)o is escorted by security escorts durin$ fli$)t

D(P<>deortee unaccomanied

" deortee 5)o is not escorted by security escorts durin$ fli$)t 8)e

resonsibility for deortees lies fully 5it) t)e state@sA concerned.

Deortees 5ill be acceted for carria$e only on request of an "ut)ority and uon oeratin$ airline aroval.

1.&.13.!.1 &eating

"ssi$n inadmissible assen$ers7 deortees and t)eir escorts seats in t)e rear of t)e cabin7 but not directly adacent to e2its7 inaccordance 5it) oeratin$ airline olicy.

1.&.13.!.! 0ravel .ocu,ents

:and t)e travel documents to t)e cre5 if required by t)e local aut)orities7 local re$ulations or oeratin$ airline rocedure.

1.&.13.!.# Handling

"dvise t)e cre5 and Pilot-in-ommand of IN"D7 D(P" and D(P< carria$e.

1.&.11 ?nrul' Passengers

1771171 General Conditions o" Passenger Carriage

arriers may refuse carria$e or on5ard carria$e of any assen$er for reasons of safety in order to revent violation of anyalicable la57 re$ulations or order of any state or country to be flo5n from7 into or over.

1.&.11.! Handling ?nrul' Passengers .uring Chec8In or Boarding

Reort to t)e suervisor any unruly assen$er be)avior you observe at c)ec4-in7 in t)e loun$e7 or at t)e boardin$ $ate7 and utba$$a$e of suc) assen$ers on standby.

1.&.11.# I" Passenger is .enied Carriage

4 Offload t)e assen$er in t)e DS and offload )is ba$$a$e.

4

Document t)e case in t)e airort or airline reort7 5it) details of t)e assen$erCs condition @e.$. into2icated7 $eneral abuse7etc.A.

1.&.11.& I" Passenger is !ccepted "or 0ravel

4 Inform Pilot-in-ommand and t)e senior cabin cre5 member.

4 Document t)e case in t)e airort or airline reort 5it) details of t)e assen$erCs condition.

4 Reort t)e incident to t)e alicable deartments and t)e on5ard airort.

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1.' Passenger Irregularities

1.'.1 General Passenger Irregularit' Guidelines

17#7171 In"or,ation and Co,,unication to Passengers

In $eneral7 rovide immediate and accurate information at re$ular intervals.

4 (nsure staff are briefed for consistent delivery of information.

4 Provide assen$ers 5ritten information about t)eir ri$)ts accordin$ to alicable re$ulations7 uon requested or as required.

4 Provide information in alternate formats to assen$ers 5it) imairments.

1.'.! .ela's

17#7271 Handling Procedures

4 Passen$ers must be advised and notified of delays7 and 4et informed at re$ular intervals.

4 ,)ere alicable7 rovide delay notice or assen$er ri$)ts information and in alternate formats for assen$ers 5it)imairments.

4 9rief staff on t)e estimated time of dearture7 estimated time of arrival7 and any rovisions bein$ offered.

1.'.!.! .ela' Dnon Be"ore Chec8In

4 <date revised times in t)e DS.

4 If alicable and as er oeratin$ airline olicy7 reboo4 any connectin$ fli$)ts accordin$ to t)e airlineCs riority sequence.

4 )ec4 t)e assen$er and ba$$a$e t)rou$) on t)e reboo4ed fli$)t.

1.'.!.# .ela' Dnon Be"ore Boarding

4 Reconfirm t)e dearture $ate and time7 and udate t)e revised times in t)e DS.

4 "dvise assen$ers accordin$ly and at re$ular intervals.

4 "ly airline secific rocedures for certain cate$ories of assen$ers.

1.'.# Misconnections/Cancellations/.iversions

:andle misconnections in accordance 5it) t)e oeratin$ airlineCs General onditions of arria$e.

1.'.& Involuntar' Change o" ClassInvoluntary c)an$es of class must be )andled as er t)e oeratin$ airline olicy.

1.'.' .enied Boarding due to ?navaila-ilit' o" &eats

17#7#71 General

Passen$ers )oldin$ a confirmed reservation may be denied boardin$ due to irre$ularity reasons7 for e2amleB

4 overboo4in$ of t)e fli$)t

4 reduced aircraft seatin$ caacity due to unserviceable equiment @cabin doors7 slides7 etc.A

4 reduced 5ei$)t?seat caacity due to a ayload restriction

4 c)an$e of aircraft or version.

"ly oeratin$ airline olicy for denied boardin$.

4 If alicable7 solicit volunteers and offer comensation and?or rerotection as er t)e oeratin$ airline olicy.

4 Provide 5ritten notice as er $overnment re$ulations.

4 "ly airlineCs involuntary denied boardin$ olicy if no volunteers are solicited.

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IGOM)Chapter 2

Chapter 2: Baggage Handling Procedures

!.1 Ca-in Baggage

!.1.1 General

2717171 .e"inition

abin ba$$a$e is ba$$a$e t)at is carried and sto5ed in t)e cabin under t)e assen$ers control and custody. It is commonlyreferred to as carry-on ba$$a$e or unc)ec4ed ba$$a$e.

(ac) oerator sets t)eir standards for si%e7 5ei$)t and number of ieces ermitted as ba$$a$e.

!.1.1.! 0'pes o" Ca-in Baggage

abin ba$$a$e includesB

4 cabin ba$$a$e carried 5it)in t)e oeratorCs free carry-on ba$$a$e allo5ance

4 free carry-on items ermitted by t)e oerator in addition to t)e standard @e.$. urse7 lato7 duty free itemA

4 secial items ermitted by t)e oerator t)at may require rior arran$ement7 notification and?or seciali%ed screenin$requirements or additional c)ar$es @e.$. urns containin$ )uman remains7 ets in cabinA

4 items of dan$erous $oods ermitted in assen$er ba$$a$e t)at require rior aroval by t)e oerator7 see I"8" DGR.

!.1.! !cceptance

2717271 !cceptance Policies

abin ba$$a$e cannot be acceted if itB

4 is unsuitable for air carria$e due to its 5ei$)t7 si%e or nature

4 cannot fit under t)e seat or be sto5ed in t)e over)ead comartment

is unsuitably ac4ed

Restrictions

4 certain items7 because of t)eir 5ei$)t7 si%e or nature are only acceted 5it) t)e consent of t)e oerator

4 for security reasons7 many countries restrict t)e carria$e of liquids7 aerosols and $els in )and ba$$a$e

4 items refused by security screenin$ must be )old-c)ec4ed as er t)e oeratorCs olicy.

Caution: "ccordin$ to I"8" DGR7 certain items are ro)ibited in c)ec4ed ba$$a$e7 e.$. ci$arette li$)ters7 matc)es7 sarelit)ium batteries.

!.1.!.! Procedure at Chec8In

"ssess t)e si%e7 5ei$)t and intended number of ieces of carry-on ba$$a$e to meet t)e oeratorCs standard.

4 ,ei$) carry-on ba$s if t)ey aear to e2ceed t)e secified 5ei$)t?si%e limit @5ei$)in$ of all carry-on ba$$a$e may not besystematically required unless mandated by t)e oeratorA.

4 Refer t)e assen$er to t)e ba$$a$e $au$e7 if available.

4 "ttac)ed an Jaroved for carry-onK ta$ if alicable.

4 If t)e carry-on ba$$a$e e2ceeds t)e free allo5ance si%e and?or 5ei$)t7 it must be )old-c)ec4ed7 and c)ar$ed if alicable.

4 9e a5are of commonly carried dan$erous $oods items and as4 t)e assen$er 5)en t)ere is susicion of t)ese bein$

carried.

!.1.!.# Procedure at Boarding

)ec4 for items 5)ic) are unaccetable7 oversi%ed7 over5ei$)t or e2ceed t)e number of ieces as free carry-on ba$$a$e7 usin$t)e cabin ba$$a$e $au$e if alicable.

4 )ec4 5it) t)e assen$er t)at t)e ba$$a$e contents are in comliance 5it) t)e I"8" DGR. :ave t)e assen$er removeany items secifically ro)ibited in )old ba$$a$e.

4 "dvise t)e assen$er to remove any ersonal documents or medications.

4 ollect any ot)er cabin ba$$a$e t)at cannot be accommodated on board due to limited stora$e sace.

4 8a$ ba$ to t)e final destination.

4 "ccount for t)e ba$$a$e ta$ number@sA and 5ei$)t into t)e DS c)ec4-in record or manually.

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Baggage Handling Procedures)IGOM

4 Inform t)e assen$er of ic4 u at t)e ba$$a$e claim area or aircraft door @D""A if alicable.

4 "dvise ram staff and?or *oad ontrol of t)e $ate ba$$a$e to be loaded.

!.! Checed Baggage

!.!.1 General

2727171 .e"inition and General 0er,s

)ec4ed ba$$a$e is ba$$a$e for 5)ic) t)e carrier ta4es custody and issues a ba$$a$e c)ec4.

4 )ec4ed ba$$a$e is carried in t)e )old of t)e aircraft on 5)ic) t)e assen$er is travellin$.

4 8)e oerator may refuse to carry c)ec4ed ba$$a$e 5)ic) is inadequately ac4ed or unsuitable for air carria$e due to its5ei$)t7 si%e or nature.

4 (very iece of ba$$a$e must dislay t)e assen$erCs name.

4 In case of code s)are fli$)ts7 t)e oeratorCs rules aly.

Note: Certain items, because of their weight, size or nature, are only accepted with consent of the operator.

!.!.1.! Checed Baggage !lloance

Passen$ers are entitled to a re-determined c)ec4ed ba$$a$e allo5ance set by t)e oerator7 5)ic) can vary based on t)e fare

aid7 assen$er cate$ory7 routin$7 $rou status or class.8)ere are t5o standard c)ec4ed ba$$a$e allo5ance concetsB

4 ,ei$)t oncetB measured by t)e total 5ei$)t of c)ec4ed ba$$a$e @s)o5n as 5ei$)t amount on tic4et e.$. !3 4$ @&'lbA.

4 Piece oncetB measured by t)e number of ieces of c)ec4ed ba$$a$e @s)o5n as P on tic4etA.

!.!.! *(cess Baggage

(2cess ba$$a$e fees er 4ilo$ram or iece or secial item are $enerally alied at t)e time of c)ec4ed ba$$a$e accetance.

4 "ly e2cess ba$$a$e fees as er oeratorCs secifications.

!.!.# &tandard Baggage Chec8In

"ccet c)ec4ed ba$$a$e t)at is aroriately ac4a$ed and labeled 5it) assen$er identification.

4 (nsure dan$erous $oods si$na$e is on dislay.

4

Revie5 5ei$)t and ieces information for recordin$ in t)e DS and for alyin$ aroriate fees.4 If alicable7 as4 t)e assen$er any required security related questions.

4 "$ent s)ould be a5are of items due to t)eir nature t)at mi$)t contain dan$erous $oods. Refer to section !.'..

!.!.& Baggage 0ags

4 "ll old ta$s must be removed.

4 "ly aroriate destination ta$ and )andlin$ ta$s.

4 Place ta$s in an easily readable location7 and 5)ere t)ey 5ill not easily be torn off.

4 /ollo5 ta$ instructions7 and do not stic4 $lue directly to assen$er ba$$a$e.

4 <se limited release ta$s as er oerator olicy.

4 /ollo5 oerator rocedure 5it) resect to sulementary ta$s on ba$$a$e items7 suc) asB

F Priority ta$s>to identify Priority ba$$a$e to be offloaded first7 and se$re$ated as er carrier.

F *imited Release 8a$s>used on fra$ile or unsuitably ac4a$ed items.F /ra$ile Stic4er>requires e2tra care in )andlin$.

F :eavy 8a$>laced on items over !# 4$ @'3 lbA.

F onnection ta$s>may require se$re$ation on loadin$ and offloadin$.

!.!.' Baggage .estination

8)rou$)-label ba$$a$e to one of t)e follo5in$ oints7 5)ic)ever occurs firstB

4 8)e first stoover oint of t)e assen$er.

4 8)e oint to 5)ic) transortation )as been confirmed @O in tic4etA7 requested @RE in tic4etA or listed @S" in tic4etA.

4 8)e oint 5)ere a c)an$e of airort is involved.


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IGOM)Chapter 2

4 8)e final destination secified in t)e tic4et7 includin$B

F any tic4ets issued in conunction 5it) t)is tic4et7

F any searately issued tic4ets 5it) an interline a$reement.

4 Ma4e sure t)at t)e Minimum onnectin$ 8ime @M8A is resected.

!.# &pecial Baggage

!.#.1 Bul' and Oversied Baggage

2737171 General

9a$$a$e is bul4y?oversi%ed as defined by t)e oerator olicy and?or its 5ei$)t e2ceeds #! 4$ @3 lbsA.

!.#.1.! Ma(i,u, &ingle Ite, 4eight

No sin$le iece of c)ec4ed ba$$a$e can be acceted over #! 4$ @3 lbsA. "irlines may also restrict t)e 5ei$)t and?or totaldimensions.

If resented7 t)e assen$er mustB

4 Reac4 it into more ieces7 eac) 5ei$)in$ less t)an #! 4$ @3 lbsA7 or

4 Send it as car$o.

(2cetionB Secial equiment li4e "6I:7 ,:7 musical instruments and lar$e sorts equiment may be e2cluded from t)is rule5it) rior consent of t)e oerator.

!.#.! Ca-in &eat Baggage <CBBG=

2737271 .e"inition

abin Seat 9a$$a$e is ba$$a$e not usually suitable for loadin$ in t)e aircraft )old. Suc) ba$$a$e may includeB

4 musical instruments

4 5or4s of art

4 electronic equiment

4 dilomatic ba$$a$e

4 valuable ba$$a$e.

Oerator olicy 5ill dictate t)e accetance of 99G. If not acceted7 it can travel as )old c)ec4ed ba$$a$e rovidin$ ac4a$in$is aroriate.

!.#.!.! $oading and $ashing Ca-in &eat Baggage

If alicable7 staff aroved by t)e oerator are resonsible for securin$7 loadin$ and las)in$ of bul4y7 oversi%e7 fra$ile orvaluable ba$$a$e in t)e cabin.

!.#.# Cre Baggage

re5 ba$$a$e may be resented at c)ec4-in7 or airside and s)ould be clearly identified 5it) a cre5 label as 5ell as all fli$)tdetails.

!.#.& .eliver' at !ircra"t <.!!=

273771 !pplica-ilit'

"s er t)e oerator olicy7 aly t)e Jdelivery at aircraftK rocedure forB4 fully collasible baby strollers and us)c)airs @lar$er baby carria$es?rams must be c)ec4ed-inA.

4 5)eel c)airs and mobility aids 5)ic) are not needed durin$ t)e fli$)t and cannot be stored in t)e cabin.

4 re$ular carry-on ba$$a$e on small aircraft 5it) limited sto5a$e sace in t)e cabin.

Do not use t)e Jdelivery at aircraftK rocedure for e2ensive items @e.$. lato comuters7 lar$e video cameras7 etc.A7 valuable orimortant documents7 etc.7 as suc) items s)ould remain 5it) t)e assen$er.

!.#.&.! Procedure at Boarding Gate

(nsure D"" ieces and ,: and t)eir loadin$ osition are noted on t)e *oad Messa$e under SI>Remar4.

If alicable7 inform t)e fli$)t dec4 cre5 of t)e number of D"" ba$s.

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!.#.&.# Procedure at !rrival

<on arrivalB

4 "s er t)e *DM and?or cre5 request7 unload t)e D"" items?ba$$a$e and delivery to t)e aircraft door.

!.#.&.& &ecurit' Procedure "or !d8Hoc .ise,-aring Passengers

If a assen$er disembar4s7 c)ec4 if any D"" ba$$a$e )as been loaded for t)e assen$er.

4 ,)en in doubt7 erform a full D"" ba$$a$e identification.

!.#.' &porting *uip,ent

Generally7 sortin$ equiment 5ill be resented as searate ieces of c)ec4ed ba$$a$e.

"ccet sortin$ equiment as er oerator rocedure.

4 "ly rocedures for fees and c)ar$es7 and secial )andlin$ if required.

4 <se limited release ta$ if alicable.

4 *oad as er oerator instructions.

!.#.+ 4heelchairs and Mo-ilit' !ids

2737%71 Handling 4heel Chairs/Mo-ilit' !ids

"ly t)e Jdelivery at aircraftK rocedure 5)en ersonal collasible 5)eel c)airs?mobility aid devices are ta4en to t)e $ate. 6erify5it) and advise t)e assen$er accordin$ly. (nsure t)e 5)eel c)air?mobility aid )as a name label7 D"" ta$ and destination ta$ onit.

4 If alicable7 issue a NO8O and advise t)e ilot in command of t)e location of t)e 5)eel c)air or mobility aid device.

4 Sto5 and secure t)e 5)eel c)air?mobility aid device to revent unintentional oeration and ensure it is rotected from bein$dama$ed by t)e movement of ba$$a$e7 mail or car$o.

!.#.+.! 4heelchairs or other Batter' Operated Mo-ilit' !ids

8)ere are t5o main tyes of batteries used 5it) 5)eel c)airs or mobility aid devicesB

0'pe o" -atter' .escription

Non-sillable battery 4 Dry battery @includin$ inte$rated batteryA

4 Gel tye battery

4 ,et @sealedA battery4 *it)ium-ion battery

Sillable battery 4 ,et battery @c)ec4 oerator olicyA

!ll such -atteries ,ust -e hold8checed7

2737%73 !ccepting 4heelchairs/Mo-ilit' !ids ith +on8&pilla-le Batteries

Pre-notification may be required and accetance is subect to oerator aroval.

4 9attery terminals must be insulated to revent accidental s)ort circuits7 e.$. by bein$ enclosed 5it)in a battery container.

4 9attery must be securely attac)ed to t)e 5)eel c)air.

!.#.+.& !ccepting 4heel Chairs/Mo-ilit' !ids ith &pilla-le Batteries

<onl' i" accepted -' the operator=

Pre-notification is required and accetance is subect to oerator aroval.4 Pac4in$ rulesB

F ,)eel c)air must be loaded7 sto5ed7 secured and unloaded 5)ile maintainin$ an uri$)t osition.

F 9attery terminals must be insulated to revent accidental s)ort circuits7 e.$. by bein$ enclosed 5it)in a batterycontainer.

F 9attery must be securely attac)ed to t)e 5)eel c)air.

4 If t)e 5)eelc)air cannot remain uri$)t 5)ile bein$ loaded7 sto5ed7 secured and unloaded7 t)en aly t)e follo5in$ ac4in$rulesB

4 9attery must be carried in stron$7 ri$id ac4a$in$ as follo5sB

F 8)e outside ac4a$in$ must be lea4-ti$)t7 imervious to battery fluid and rotected a$ainst sillin$ by securin$ toallets or by securin$ t)em in car$o comartments usin$ aroriate means of suc) as restrainin$ stras7 brac4ets or )olders.


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IGOM)Chapter 2

F 8)e battery terminals must be rotected a$ainst s)ort circuits.

F 8)e battery must be secured uri$)t in t)e ac4a$in$ and be surrounded by comatible absorbent material sufficient to absorb its total liquids.

F 8)e outside ac4a$in$ must be mar4ed Jbattery>5et>5it) 5)eel c)airK.

F 8)e outside ac4a$in$ must be labeled 5it) t)e JcorrosiveK label.

4 9attery must not be loaded if not ac4a$ed aroriately.

!.#. Handling o" Pets

2737E71 General

:andlin$ of ets7 in accordance 5it) oerator olicy.

8)ere are t5o met)ods of carria$eB

4 ets carried in t)e assen$er cabin in an aroved container @subect to oerator accetance olicyA

4 ets carried in t)e car$o comartment.

!.#..! !ni,als in Hold <!9IH=

"nimals in :old are transorted as c)ec4ed ba$$a$e in t)e aircraft )old.

4 domestic animals suc) as do$s7 cats7 birds7 etc.

4

ot)er small 5arm-blooded animals7 suc) as $uinea i$s7 )amsters7 rabbits7 etc.4 "ly oerator accetance rocedures 5it) local customs requirements7 animal a$e and )ealt) requirements.

Note: Domestic animals of unusual size or wild animals, reptiles and rodents must be transported as cargo.

!.#..# !9IH Handling

4 Only ri$id containers 5it) a secure door are accetable.

4 " 5ater container must be rovided in eac) container.

4 Only one animal er container7 unless t)ey are used to co)abitin$.

4 8)e container must be lar$e enou$) to ermit t)e animal to stand in a natural osition7 turn around and lie do5n.

4 "nimals s)ould be loaded last and unloaded first.

4 Minimi%e time on t)e ram to rotect animals from 5ind7 rain7 noise and e2treme temeratures.

4 ee ot)er lu$$a$e at least 1'3mm @+ inc)esA a5ay from t)e container sides to ma2imi%e ventilation.

4 Natural redators s)ould not be ositioned ne2t to eac) ot)er.

4 Do not load animals in t)e same comartment 5it) dry ice or radioactive materials.

4 (2ercise caution 5it) containers t)at )ave 5)eels7 ensurin$ t)e container cannot roll durin$ loadin$.

4 ontainers must be securely attac)ed to t)e comartment to revent s)iftin$7 usin$ tie do5n stras.

4 8a4e t)e delanin$ animals immediately to t)e terminal for claim by t)eir o5ners.

4 Never use t)e ba$$a$e c)ute to deliver an animal. If t)e animal cannot be immediately claimed7 ta4e t)e animal to a climatecontrolled 5aitin$ room.

4 8)e fli$)t cre5 and station s)ould be informed of "6I: loadin$ to ensure sufficient )eat and airflo5 are maintained.

27 Baggage Handling

!.&.1 Baggage Roo, Preparation

8)e ba$$a$e room must reare a sufficient and re-determined number of ba$$a$e carts and containers in accordance 5it) t)ee2ected assen$er load for a fli$)t.

!.&.1.1 ?$. Preparation

4 )ec4 t)at t)e <*D is in a serviceable condition before usin$. <se t)e <*D dama$e limitation stic4er attac)ed to t)e <*D asa $uide.

4 (ac) <*D s)ould )ave a Jontainer ardK inside t)e ouc) near t)e door and a J9in$o S)eetK attac)ed to t)e outside of t)e<*D ne2t to t)e ouc) @for non automated loadin$A.

4 "ll curtains and doors on t)e <*Ds must be roerly closed and latc)ed rior to disatc)in$ t)e <*Ds to t)e ram for loadin$.

4 (very item loaded into t)e container must be recorded on t)e 9in$o S)eet or scanned for automated loadin$.

4 "s eac) ba$ is loaded into a <*D7 t)e security stic4er must be eeled off of its ba$ ta$ and laced on t)e bin$o s)eet andretained after dearture 5it) t)e fli$)t documentation.

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!.&.! Baggage 0ags

"ly sortin$ and loadin$ rocedures into containers and cards based on oerator olicy 5it) resect to c)ec4ed items ta$$edasB

4 Priority ba$$a$e

4 :eavy ba$$a$e

4 onnection ba$$a$e

4 *ate ba$$a$e

4 /ra$ile ba$$a$e

4 Sortin$ equiment

4 Mobility aids or devices

4 "nimals in )old

4 re5 ba$$a$e

4 Strollers

4 Gate Delivery Items

4 Items containin$ dan$erous $oods @i.e. Dry IceA

4 Standby ba$$a$e

4 Items 5it) limited release ta$

!.&.# Baggage Cut8O"" F ?$. $oad 9eri"ication Process

Once a fli$)t )as been closed for c)ec4-in7 t)e 9a$$a$e room lead or t)e 9a$$a$e suervisor 5illB

4 revie5 total ieces for eac) <*D

4 ass on all ba$$a$e <*D fi$ures includin$ ba$$a$e counts for eac) container number and <*D numbers so t)at t)e totalload summary can be reared

4 onduct a ba$$a$e room s5ee to ensure t)ere are no left be)ind ba$s.

If ba$$a$e is left be)ind7 reort to 9a$$a$e Services. "roriate messa$es must be sent to t)e do5n line station andarran$ements made to e2edite t)e return of t)e ba$ to t)e assen$er.

!.&.& Re,oval o" Checed Baggage

If instructed to remove )old c)ec4ed ba$$a$e7 obtain t)e name and security number and number of ieces of ba$$a$e requirin$removal. Refer to electronic records or t)e bin$o s)eets to identify t)e <*D 5)ere t)e ba$$a$e is located in order to offload.

8)e ba$$a$e is removed and must be re-screened rior to returnin$ it to assen$er services for furt)er )andlin$7 subect to localsecurity rocedures.

In certain countries7 )i$)er ba$$a$e screenin$ standards may aly and must t)erefore be follo5ed.

"l5ays communicate 5it) $ate or oerator staff 5it) resect to t)e addition or removal of any c)ec4ed ba$$a$e.

!.&.' 0rans"er Baggage

8)rou$)-label transfer ba$$a$e rovided t)e connection is sc)eduledB

4 t)e same day or

4 t)e ne2t day 5it)in !& )ours

4 No c)an$e of airort

4 Subect to local requirements

Do not t)rou$)-label ba$$a$e>even at t)e assen$erCs request>in case of obvious undercuttin$ of t)e Minimum onnectin$ 8ime@M8A.

"n interline a$reement must be in lace 5it) t)e connectin$ carrier.

!.&.'.1 &pecial Cases

Case 0hrough8la-eling Re,ar

ustoms clearance required at t)e transfer oint

=es 4 "dvise assen$er to ic4 u ba$$a$e at t)e transfer oint.

4 Refer to 8IM?8IM"8I for country rules.

8)e assen$er secifically 5ants)is ba$$a$e at a transfer oint

No 4 Inform t)e assen$er about t)e ris4 of missin$ t)e connectin$ fli$)t.

"nimals in )old =es 4 Only ermitted if t)e continuin$ carrier )as confirmed accetance.

4 ,it)in ermissible M8.

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!.&.+ &hort Connection Baggage

277%71 .e"inition

S)ort connection ba$$a$e is ba$$a$e of assen$ers )avin$ an on5ard connection out of a )ub 5it) a s)ort sc)eduledconnectin$ time.

!.&.+.! Identi"icationS)ort connection ba$$a$e is identified by a remar4 on t)e ba$$a$e ta$ and?or by a searate s)ort connection ta$ or stic4er.

!.&.+.# Handling &hort Connection Baggage

"ly t)e follo5in$ s)ort connection ba$$a$e rocedure at outstations.

4 Identify all s)ort connections out of t)e )ub airort.

4 :andle and rioriti%e as er oerator rocedure.

27# Baggage &ecurit'

!.'.1 General

Refer to t)e I"8" Security Manual and Oeratin$ airline Ground Oerations Manuals for $uidance.

!.'.! Handling o" Hold Baggage

If assen$ers and cre5 members are required to ersonally identify t)eir )old ba$$a$e before loadin$7 do not load any ba$$a$enot identified.

(nsure t)ere is no oortunity for t)e e2c)an$e of cabin ba$$a$e for )old ba$$a$e 5)ic) may contain items to be used in alanned act of unla5ful interference.

,)en screenin$ of )old ba$$a$e $ives rise to susicion re$ardin$ t)e contents7 t)e local screenin$ aut)ority 5ill roceed as erlocal re$ulations.

!.'.# Carriage o" 4eapons in Hold Baggage

"ly oerator )andlin$ and accetance rocedures.

,eaons are to be 4et secured at all times eit)er by aroved ersonnel or loc4ed a5ay in a secure location.

!.'.& &ecurit' Re,oved Ite,sItems not ermitted in )and ba$$a$e t)at are removed by security screenin$ ersonnel may only be acceted in c)ec4edba$$a$e7 as er oerator )andlin$ and accetance rocedures.

!.'.' 0rans"er and Connecting Baggage

,)en assen$ers )ave to collect t)eir )old ba$$a$e durin$ t)e transfer rocess @because of immi$ration or security olicies of aStateA7 treat )old ba$$a$e as ori$inatin$ ba$$a$e.

4 If ba$$a$e is collected landside7 submit it to screenin$ before loadin$ on t)e aircraft.

4 If t)e ba$$a$e is collected and transferred in t)e sterile area7 re-screenin$ may not be necessary.

Interline7 transfer and connectin$ ba$$a$e must follo5 t)e reconciliation rocedures as ori$inatin$ ba$$a$e7 section !.'.+.

!.'.+ Baggage Reconciliation

27#7%71 Originating Passengers4 Maintain assen$er?ba$$a$e reconciliation for all fli$)ts7 includin$B

F standby assen$ers

F off-airort and $rou c)ec4-in assen$ers

F voluntary or involuntary delanin$.

!.'.+.! On8$ine; 0rans"er Passengers

4 9a$$a$e t)at is searated from t)e assen$er must be subect to additional security controls.

!.'.+.# Interline Passengers

4 Do not load )old ba$$a$e of an interline assen$er unless t)e assen$er )as a confirmed reservation for t)e on5ard fli$)tand t)e ba$$a$e is matc)ed by t)e on5ard oeratin$ airline.

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4 In case of )i$)-ris4 airlines or )i$)-ris4 fli$)ts7 interline assen$ers may be required to identify t)e ba$$a$e before it istransorted.

!.'.+.& .ise,-aring 0ransit Passengers

4 Offload t)e cabin and )old ba$$a$e of any assen$er 5)o disembar4s earlier t)an t)e station of arrival.

!.'.+.' Manual Baggage Reconciliation at Originating &tation4 "fter accetance7 ensure c)ec4ed ba$$a$e is 4et in a secure area.

4 re5 ba$$a$e s)ould be individually identified and mar4ed as cre5.

4 Secure t)e fli$)t by matc)in$ t)e c)ec4ed-in assen$ers to t)e boarded assen$ers. onfirm total boarded assen$er count5it) cre5. onfirm by )ead count if t)is is oerator olicy.

4 If t)ere are assen$er discreancies @minus or lusA7 t)ey must be resolved rior to closin$ t)e aircraft door.

4 Ma4e every attemt to locate missin$ assen$ers and obtain visual roof of boardin$ and documents if t)ey are located ont)e aircraft.

4 "s er oerator rocedures and $overnment re$ulations7 remove t)e c)ec4ed ba$$a$e of assen$ers 5)o c)ec4-in but failto board.

4 Notify cre5 of any last minute c)an$es to assen$er and?or ba$$a$e load.

!.'.+.+ On8$ine 0rans"er Checed Baggage Reconciliation

4 *oad transfer bet5een t5o fli$)ts of t)e same Oerator @on-lineA if t)e inbound assen$er transfer messa$e contains t)eassen$er names and ba$$a$e details for control.

4 If t)e assen$er fails to transfer for any reason7 t)e assen$erCs c)ec4ed ba$$a$e must be removed.

!.'. .angerous Goods in Baggage

Passen$ers and cre5 may carry commodities in t)eir ba$$a$e 5)ic) can be considered dan$erous $oods.

Refer to t)e I"8" Dan$erous Goods Re$ulations for )andlin$ and accetance rocedures7 and for a list of acceted dan$erous$oods for assen$er use.

"$ents s)ould be a5are of commonly carried items and question assen$ers 5)en t)ere is susicion of t)eir carria$e. @e.$. camin$ equiment7 )untersA.

S)ould undeclared or mis-declared dan$erous $oods be discovered7 t)is must be reorted to t)e oerator and Suervisor7 State of "ut)ority7 and all items not be ermitted to travel.

27% Mishandled Baggage

!.+.1 &torage and Handling Mishandled/?nidenti"ied/?nclai,ed Baggage

(nter found ba$$a$e details into tracin$ system.

:old suc) ba$$a$e in a safe and secure area 5)ere access is controlled.

Ma4e sure suc) ba$$a$e is subect to additional security controls before bein$ loaded into an aircraft. 8)ese controls couldinclude a combination ofB

4 Manual searc)

4 Q-ray

4 Simulation c)amber

4 6aor or trace analysis

4 Delayed on5ard disatc) for !& )ours or more

4 JR<S:K ta$ to be used4 /ollo5 t)e security requirements of t)e for5ardin$ carrier

4 It is referable to load unaccomanied ba$$a$e in t)e "ft 9ul4 )old of t)e aircraft

4 8)e number of unaccomanied ba$s 5it) a JR<S:K ta$ must be included in t)e total load summary.

!.+.! Mo-ilit' !ids

Dama$ed7 delayed or missin$ mobility aids s)ould be )andled as riorityB

4 Provide a suitable equivalent loaned item or relacement as needed and as er oerator olicy.

4 "rran$e for t)e reair or relacement of t)e item immediately.

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!.+.# !9IH

Delay of or dama$e?inury to "6I: s)ould be )andled as riority

!.+.& $egal 0i,e $i,its "or Reporting

*oss7 delay or dama$e to ba$$a$e must be reorted immediately uon arrival7 or 5it)in days for dama$e7 !1 days for delay7subect to oerator rocedures.

4 /ollo5 standards from t)e I"8" 9a$$a$e Services Manual

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Cargo/Mail Handling Procedures)IGOM

Chapter 3: Cargo/ail Handling Procedures

#.1 Cargo !cceptance8)e rimary obective for car$o accetance )andlin$ is to ensure t)at consi$nments are ready for carria$e in comliance 5it)customer airline and I"8" re$ulations7 as 5ell as 5it) e2ort rules and re$ulations of t)e ori$inatin$ oint and imort rules and

re$ulations of t)e destination country7 if alicable.

#.1.1 Cargo !cceptance@General

In $eneral7 all items to be transorted usin$ commercial aircraft need to ass t)rou$) an accetance rocess. 8)ere are certainrocedures t)at )ave to be done no matter 5)at t)e car$o is and ot)er rocedures t)at are only for certain tyes or cate$ories of car$o.

4 Only accet car$o tyes for 5)ic) t)e facilities are suited7 t)e staff are trained and 5)ic) t)e airline carries.

4 ,)en doin$ or suervisin$ t)e function of accetin$ car$o for air transort7 al5ays erform t)e follo5in$ $eneral stesB

F Go t)rou$) t)e "ir ,aybill @",9A and 5)ere alicable ot)er relevant documents7 c)ec4in$ for accuracy andcomleteness. Do not record t)e ",9 and accet t)e car$o until all missin$ and?or incorrect information )as beenrovided and corrected.

F Insect t)e car$o for si$ns of tamerin$ and dama$e before recordin$ t)e ",9 and accetin$ t)e car$o.

F )ec4 t)at t)e s)iment descrition and number of items stated on t)e documentation matc)es t)e car$o resented at

t)e time of accetance.F If you find undeclared and?or mis-declared Dan$erous Goods in car$o7 do not accet t)e car$o. If you are not

aut)ori%ed to do so7 call t)e Suervisor to )andle t)e situation and comlete t)e incident reort.

F Insect any car$o and?or <*D delivered for transortation for dama$e. Ref. IGOM #.#B Dama$e and Discreancies.

F Insect t)e ac4a$in$ of t)e car$o to ma4e sure it is of a standard suited to t)e contents and able to rotect t)e car$ofrom any accidental dama$e t)at could be caused durin$ t)e normal )andlin$ and transortin$ of t)e car$o.

F Ma4e sure t)e ac4a$in$ is constructed toB

> avoid any c)ance of dama$e to ot)er car$o7 t)e aircraft7 t)e <*D7 t)e )andlin$ equiment

> avoid any ris4 to any eole involved in )andlin$ t)e car$o

> allo5 secial labels to remain visible

> avoid t)e use of lant?or$anic cus)ionin$?absorbin$ materials suc) as stra5 and untreated 5ood roducts as t)eymay be ro)ibited by quarantine restrictions.

F Give reasons for refusin$ to accet t)e car$o to t)e erson deliverin$ t)e car$o.

F Ma4e sure t)at all documentation is sent on7 catured correctly in a comuter system7 or )anded over to t)e correcteole7 so t)at all t)e information is available to be able to load t)e fli$)t correctly.

F 9<Ps @9uild < PalletsA must be acceted only if roerly alleti%ed7 contoured and netted.

#.1.! Cargo [email protected] Goods <.G=

Dan$erous Goods must be acceted in accordance 5it) t)e current edition of t)e Dan$erous Goods Re$ulations Manual.

#.1.# Cargo !cceptance@$ive !ni,als <!9I=

*ive "nimals must be acceted in accordance 5it) t)e current edition of t)e *ive "nimals Re$ulations Manual.

#.1.& Cargo !cceptance@Perisha-les <P*R=

Peris)able car$o must be acceted in accordance 5it) t)e current edition of t)e Peris)able ar$o Re$ulations.

#.1.' Cargo !cceptance@Other &pecial Cargo

Deendin$ on t)e nature of t)e car$o7 erform t)e alicable stes follo5in$B

#.1.'.1 Hu,an Re,ains

4 :uman RemainsB offins @:<MAB

F Only accet :uman Remains if acceted by t)e oeratin$ airline for transort.

F Ma4e sure t)at a :uman Remains "ccetance )ec4list )as been used @if required by t)e oeratin$ airlineA.

F Do not accet any :uman Remains t)at are consolidated 5it) any car$o ot)er t)an ot)er :uman Remains.

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4 :uman RemainsB rematedB

F "ccet urns or ot)er suitable containers as car$o 5it) no secial restrictions.

F Ma4e sure t)at t)e urn or ot)er container is ac4ed in a neutral outer ac4 t)at 5ill rotect t)e urn from brea4a$eand?silla$e.

#.1.'.! 9alua-le Cargo

4 6aluable @6"*A ar$oB

F Only accet valuable car$o in accordance 5it) oeratin$ airline-secific rocedures if t)e oeratin$ airline accetsvaluable car$o for transort.

F Ma4e sure t)at advance arran$ements7 suc) as seciali%ed security staff and ve)icles7 )ave been made for )andlin$t)e valuable car$o.

F Ma4e sure t)at valuable car$o is not consolidated 5it) ot)er car$o.

F Ma4e sure t)at valuable car$o )as been ac4ed and secured so t)at it cannot be tamered 5it) or removed.

F Do not communicate any arran$ements concernin$ valuable car$o to anyone e2cet ot)er staff you 4no5 are involved5it) t)e s)iment.

F 6aluable car$o must not be left unattended.

#.1.'.# Outsied and Heav' Cargo

4 Outsi%ed and :eavy @:("A ar$oB

F Only accet outsi%ed and )eavy car$o if acceted by t)e oeratin$ airline for transort.

F )ec4 if advance arran$ements )ave been made 5it) t)e oeratin$ airline.

F Ma4e sure oeratin$ airline-secific rocedures for accetance and )andlin$ of O?0&I*. !+. H*!9 C!RGO aremet.

#.1.'.& 6ragile Cargo

4 /ra$ile ar$oB

F Only accet fra$ile car$o if acceted by t)e oeratin$ airline for transort.

F Do not accet fra$ile car$o if t)e instructions $iven 5it) t)e car$o as4 for unreasonable?imractical demands orconditions.

F Ma4e sure all secial instructions are reeated clearly on t)e ac4a$in$.

#.1.+ Mail

4 MailB

F "ccet airmail usin$ t)e same accetance rocesses as detailed reviously usin$ a N#0 form in lace of an ",9.

F Ma4e sure t)e mail comlies 5it) t)e requirements of t)e Postal Services as 5ell as t)ose of t)e oeratin$ airline.

#.1. Cargo !cceptance@Co,at

4 omatB

F "ccet all airline materials for transort usin$ t)e same accetance rocesses as detailed reviously.

#.1.0 $a-eling and Identi"ication

"s art of t)e car$o accetance rocess7 it is imortant to ma4e sure t)at all t)e labelin$ and identification of t)e load is correctand in lace.

4 Ma4e sure car$o labels are comleted and attac)ed to eac) iece of every s)iment7 includin$ sin$le iece s)iments.

4 "s a minimum requirement7 car$o labels must include t)e follo5in$ informationBF "ir ,aybill number

F destination airort code

F total number of ieces in t)e consi$nment.

4 Ma4e sure t)at I"8" standard )a%ard labels and <*D ta$s @if requiredA are alied as needed to indicate t)e secific natureof t)e car$o7 as 5ell as any corresondin$ )andlin$ labels.

#.1. Cross8chec o" e!4B .ata

6erify t)at t)e e",9 is correctly comleted in accordance 5it) RP1+3 and matc)es t)e )ysical car$o.

4 "ir ,aybill Number matc)es

4 /ull s)ier and consi$nee name and address

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4 Nature and quantity of $oodsB

F Descrition does not indicate t)e resence of dan$erous $oods or is accomanied by t)e term JNot RestrictedK.

F /or ot)er dan$erous $oods descritions7 e.$. lit)ium batteries7 see #.'.

4 "dditional )andlin$ information and )andlin$ instructions can be accommodated and matc) roduct?service.

4 Ot)er c)ar$e codes7 e.$. ", or S7 inut in accordance 5it) 8"8 Rules.

3717>72 If t)e /,9 data differs from t)e car$o tendered7 a ne5 /,9 is required7 or modify t)e /,9 if instructed to do so in 5ritin$ byt)e oerator and?or frei$)t for5arder.

3717>73 "ccet t)e car$o and confirm t)e e",97 e.$. ready for carria$e in status messa$e @/S< @RSAA.

3717>7 Provide car$o receit to t)e s)ier or frei$)t for5arder7 relacin$ t)e delivery note or 5are)ouse receit.

372 In"or,ation and .ata 0rans,ission to $oad8Controlaturin$ accurate data about t)e s)iment is vital for t)e smoot) and safe oeration of air car$o transort. ,it)out t)e correctdata bein$ communicated in a timely manner to t)e correct eole7 t)e s)iment 5ill not ro$ress t)rou$) t)e air transortsystem.

37271 $oad8Control ,ust Receive the 6olloing In"or,ation:

4 <*D identification

4 <*D $ross 5ei$)t

4 <*D load information codes @e.$. Q emty <*DA

4 Secial )andlin$ and )a%ardous code @mandatoryA and comlementary information7 if required7 for e2amleB

F "6I?secies

F P(R?temerature

F O:G?len$t) direction

F RR=?8.I.

4 <*D contour @5)ere alicableA

4 9ul4 loadB ieces and 5ei$)t @5)ere alicableA

4 "irort of unload.

4 Ma4e sure all documentation required for t)e load control rocess7 as 5ell as for t)e filin$ and recordin$7 is for5arded to t)ecorrect office@sA?staff for t)eir action.

4 ar$o NO8O as er ":M #01 to be communicated.

#.# .a,age and Irregularitiesar$o can be dama$ed7 tamered7 ilfered or missin$ before7 durin$ and after transortation. It is imortant to deal 5it) t)isroblem as soon as it is noticed so t)at it can be resolved and any ossible ris4s minimi%ed.

If at any sta$e of t)e car$o )andlin$ rocess7 car$o is dama$ed7 missin$ or ilfera$e is noted7 contact t)e Mana$er?Suervisorimmediately to insect t)e car$o7 its ac4a$in$ and?or t)e <*D.

If it is confirmed t)at car$o is dama$ed7 missin$ or ilfera$e is notedB

4 Start all aroriate action7 includin$ any emer$ency action necessary in t)e case of dama$ed Dan$erous Goods.

4 "ssess and document dama$e.

4 "s alicable7 eit)er allo5 t)e s)iment to roceed for fli$)t or remove from aircraft?fli$)t.

4 Inform and request feedbac4 from all arties concerned.

4 Monitor and record all actions and communications until resolution is ac)ieved.

4 In all cases7 a ar$o Irre$ularity Reort must be comleted.

#.& !ccurac' o" Cargo &cales8)e accuracy of all car$o scales @5ei$)brid$esA used for 5ei$)t determination of load s)all be c)ec4ed in accordance 5it)

":M '#& and ":M &1.

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IGOM)Chapter 3

#.' Cargo 6orarding &torage and Preparation "or 6light "fter car$o )as been acceted for transort7 it can follo5 one of several at)s before bein$ loaded onto an aircraftB

4 Directly t)rou$) t)e car$o facility 5it)out bein$ stored.

4 Stored for a eriod of time7 5aitin$ for a fli$)t.

4 Moved from stora$e and built u on or in a <*D rior to movin$ to t)e aircraft.

4 Moved from stora$e directly to fli$)t.

#.'.1 &torage

Move t)e car$o by aroriate means to t)e stora$e area. <*Ds must be suorted and transorted on equiment suitable for t)e urose and meetin$ t)e requirements of ":M 11. Only t)ose <*Ds equied 5it) for4lift ac4ets may be moved usin$for4lifts and laced on t)e $round. Ref. ":M &!.

Put t)e car$o in t)e stora$e area as er local rocedures7 ensurin$ t)atB

4 dan$erous $oods are stored as er t)e current Dan$erous Goods Re$ulations

4 live animals are laced in a quiet7 5ell-ventilated desi$nated area7 rotected from adverse 5eat)er conditions @refer to *"RA

4 temerature sensitive items are stored at t)e correct temerature @refer to PRA

4 )uman remains in coffins are not stored ne2t to food?live animals

4 flo5ers are searate from fruits and ve$etables

4 valuable?vulnerable car$o is stored in a secured lace and in accordance 5it) oeratin$ airline requirements

4 courier?e2ress car$o s)all be stored in an easily accessible location

4 Secial attention must be aid to ooltainers.

Ma4e sure t)at once car$o )as been ut in t)e stora$e area7 its location is recorded and t)at all t)e information7 as 5ell as t)elocation of t)e car$o7 is correctly communicated for ease of retrievin$ t)e car$o 5)en required.

#.'.! Preparation "or 6light

4 Receive t)e car$o from t)e car$o accetance function and decide7 accordin$ to local rocedures7 if t)e car$o is to besecurity screened or not.

4 Receive all documentation and instructions re$ardin$ t)e car$o for t)e secific fli$)t.

4 Move t)e car$o by aroriate means eit)erB

F directly to t)e fli$)t

F to t)e secure fli$)t )oldin$ area or

F to t)e area 5)ere t)e car$o is bein$ loaded for t)e fli$)t7 5)ic)ever is alicable.4 <*Ds must be suorted and transorted on equiment suitable for t)e urose and meetin$ t)e requirements of ":M 11.

Only t)ose <*Ds equied 5it) for4lift ac4ets may be moved usin$ for4lifts and laced on t)e $round. Ref. ":M &!.

4 Ma4e sure all documentation and secial instructions necessary for load control and NO8O uroses are recorded andassed on as required.

4 ollect emty <*Ds from t)e <*D stora$e area if t)e aircraft uses <*Ds. omlete t)e <*D control documentation for receit of t)e <*D. )ec4 t)atB

F t)e <*D @includin$ any nets7 doors etc.A is fit for fli$)t before accetin$ t)e <*D>use <*D Dama$e *imits Notice as a$uide if t)is is fitted to t)e <*D. Ref. ":M &!' and <8M

F t)e <*D is correct for t)e tye of aircraft used for t)e fli$)t

F nets7 roes7 stras7 etc. are not in a osition to dra$ on t)e $round7 $et ammed in rollers7 ball-mats7 or 5)eels.

4 "s required by t)e tye of car$o7 lay any load-sreadin$ materials on t)e aircraft allet or aircraft container floor.

4 "s required by t)e tye of car$o or oeratin$ airline requirement7 lay any aroved 5aterroofin$7 absorbent and?or

insulatin$ material on t)e aircraft allet or on t)e aircraft container floor. /or J5etK car$o7 allo5 a 1 meter turn-u of t)e5aterroof material laced under eac) side of t)e car$o.

4 Retrieve t)e stored car$o from t)e stora$e location and?or directly from t)e car$o accetance area.

4 Ma4e sure t)ere is no dama$e and?or tamerin$ of any dan$erous $oods or ot)er car$oB

F Do not load any dan$erous $oods s)iment t)at is lea4in$ or dama$ed.

F Do not touc) dama$ed or lea4in$ s)iments 5it) dan$erous $oods7 or susected to contain dan$erous $oods7 until t)e)a%ard is 4no5n.

4 Relace any labels and?or <*D ta$s t)at )ave been lost7 )ave become unreadable or )ave become detac)ed after accetance. In t)e case of dan$erous $oods7 t)e relacement labelin$ and ta$$in$ must be comleted in accordance 5it)t)e information rovided on t)e S)iers Declaration for dan$erous $oods.

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4 ,)ile $at)erin$ t)e car$o in rearation for t)e fli$)t7 c)ec4 t)atB

F searation of incomatible commodities is maintained at all times

F 5)ere alicable any ma2imum quantity limitations of commodities is maintained

F adequate ventilation and air circulation is rovided for live animals and eris)ables

F any items labeled Jar$o "ircraft OnlyK are loaded only for frei$)ter aircraft fli$)ts.

4

Do not load any lea4in$ J5etK car$o.

#.'.# Building ?nit $oad .evices <?$.As= and Prepare $oose Cargo

,)en buildin$ <*DCs and rearin$ loose car$o7 ensure t)e follo5in$B

4 8)e 5ei$)t of t)e car$o is evenly distributed over t)e base surface area.

4 8)e load of dense car$o is sread over a 5ider area.

4 *ive animals are not loaded in direct contact 5it) t)e base of t)e allet.

4 ar$o is suorted and secured to revent s)iftin$7 rollin$7 tolin$7 crus)in$7 or brea4in$.

4 8)e )eaviest items are ositioned lo5est in any stac4s of car$o.

4 :eavy items are not laced in t)e Jover)an$K ortion of a container.

4 Dan$erous $oods are roerly secured.

4 If t)e ac4a$e si%e is too small to be secured by t)e car$o net ma4e alternative arran$ements to secure t)e $oods on t)efli$)t.

4 offins must al5ays be secured and loaded )ori%ontally7 referably on an aircraft allet and not ne2t to food or live animals.

4 /lo5ers are searated from fruit and ve$etables.

4 Partially filled containers )ave stras or nets to secure t)e car$o.

4 /or live animals7 use adequate ventilation and air circulation.

4 "ll doors must be closed roerly and attac)ed?latc)ed at all t)e oints.

4 8)e correct contour must be used alicable to t)e aircraft tye used for t)e fli$)t.

4 ,)ere alicable7 only an aroved 5aterroof and?or fire retardant material can be used to cover alleti%ed car$o7 and t)ecar$o net must be on t)e outside of any suc) coverin$.

4 "ircraft containers must not be 5raed on t)e outside>all 5aterroofin$ is to be done by linin$ t)e inside of t)e containerand?or 5rain$ t)e car$o itself.

4 "ll stras and nets must be serviceable>use <*D Dama$e *imitations Notice @if availableA on nets7 allets and containers to )el 5it) t)is assessment and do not Jfi2K a net or stra 5it) non-aroved materials and?or fittin$s.

4

Nets and stras must not be over-tensioned so t)at car$o is dama$ed and?or t)e <*D is t5isted.4 8)e tension of t)e nets and stras must be evenly alied around t)e ed$e of t)e <*D.

4 Ma4e sure t)at all <*Ds )ave t)e correct ta$s attac)ed?ut into t)e <*D ta$ oc4et.

4 ,ei$) and record t)e 5ei$)t of eac) <*D and loose car$o once it is reared. In t)e event of a 5ei$)t discreancy t)e <*Ds)ould be re5ei$)ed.

4 ommunicate all information necessary for eac) <*D loaded to all arties. (2amle7 *oad ontrol7 Secial Instructions for NO8O7 <*D ontrol.

4 Move t)e loaded <*Ds to t)e secure fli$)t )oldin$ area7 obeyin$ all secial instructions related to t)e car$o on t)at <*Dsuc) as temerature control7 ro2imity to ot)er commodities etc. 8)e <*Ds s)ould eit)er be transferred to )oldin$ area roller beds or remain on t)e <*D transort trolleys. ,)enever ossible7 <*Ds s)ould be stored in a s)eltered area durin$ adverse5eat)er condition.

4 Structural 5ei$)t limitation of <*Ds and "ircraft tye must be obeyed.

4 "lso refer to ":M c)ater # & for additional instructions.

37% Cargo &ur"ace 0ransportation and 0rans"er ,)en t)e car$o )as to move bet5een $round facilities and t)e aircraft7 or bet5een aircraft7 aly t)e follo5in$B

#.+.1 0ransport "ro, 6acilit' to !ircra"t

4 Receive all documentation and instructions for t)e secific fli$)t.

4 Ma4e sure t)at any ve)icles and equiment t)at you use are serviceable7 before collectin$ loose car$o and?or build u alletfrom t)e fli$)t )oldin$ area.

4 Insect all car$o to be moved to t)e fli$)t@sA. )ec4 t)atB

F 8)e car$o you intend to transort is t)e correct car$o for t)e fli$)t@sA.

F 8)e car$o is undama$ed and )as no si$ns of bein$ tamered 5it)>inform Suervisor of any abnormalities or deal 5it)as er IGOM #.#B ar$o Dama$e and Discreancies.

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F "ll <*Ds are fit for fli$)t. Ref. ":M &!' and <8M.

F No nets7 roes7 stras7 rotective materials7 etc. are in a osition to dra$ on t)e $round7 $et ammed in rollers7 ball-matsor 5)eels.

F "ll built-u car$o is safe to move and 5ill not s)ift7 roll7 or tole.

F "ll dollies comly 5it) ":M 117 are serviceable and all latc)es?loc4s?stos are en$a$ed to 4ee t)e <*D on t)edollies.

F "ll loose car$o is securely sto5ed and all )andlin$ instructions are obeyed7 for e2amle7 J8)is Side <K7 /ra$ile etc. and searation of incomatible commodities is maintained at all times.

4 Ma4e every effort to rotect car$o from adverse 5eat)er conditions by usin$ a cover and avoidin$ t)e use of oen carts.

4 omly 5it) any limitations re$ardin$ t)e ma2imum number of dollies in a Jtrain of dolliesK7 and?or t)e ma2imum load on ave)icle. Do not overload.

4 Start t)e loaded ve)icle@sA movin$ and as soon as it is safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)eloaded ve)icle@sA is?are caable of stoin$ and turnin$. Do not continue 5it) t)e tri if you are in any doubt about ability tosto and steer t)e ve)icle@sA.

4 Drive articularly smoot)ly 5)en live animals form art of t)e load.

4 Obey all alicable drivin$ rules and re$ulations in force durin$ t)e tri7 for e2amle7 seed-limits.

4 8)rou$)out t)e tri7 5)enever safe to do so7 observe t)e car$o to ensure it is still on t)e dollies and t)at no stac4s of car$o)ave collased or toled. If t)ere is somet)in$ 5ron$7 eit)er sto7 or if ossible7 ull out of t)e road5ay and sto. (it)er correct t)e roblem and continue7 or call for assistance. If t)e allet needs to be rebuilt7 only trained staff s)all erform t)e

rebuildin$.4 Slo5 do5n and carefully aroac) t)e aircraft. Sto before enterin$ t)e demarcated aircraft ar4in$ area7 ma4in$ sure t)at

all dollies are clear of t)e main road5ays and aircraft maneuverin$ areas.

4 ,ait for furt)er instructions from aircraft loadin$ staff before enterin$ t)e aircraft ar4in$ area. Do not leave loaded ve)icle@sAunattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e.

4 Ma4e sure t)at t)e correct car$o is delivered to t)e correct fli$)t.

4 Insect all car$o delivered to a fli$)t 5it) t)e aircraft loadin$ staff7 ma4in$ sure no dama$e )as occurred durin$ t)e transortrocess. If dama$e )as occurred7 deal 5it) it as er IGOM #.#B ar$o Dama$e and Discreancies.

4 :and over all documentation7 ouc)es and secial instructions for t)at fli$)t only7 to t)e aircraft loadin$ staff7 in t)e car$o)old and?or to cabin staff as er oeratin$ airline rocedures.

#.+.! 0ransport "ro, !ircra"t to 6acilit'/Other !ircra"t

4 Receive all documentation and instructions concernin$ t)e car$o to be collected7 location of aircraft etc.

4

Ma4e sure t)at any ve)icles and equiment used to collect t)e car$o is serviceable before settin$ out to collect t)e car$ofrom t)e aircraft. Dollies used to transort <*Ds must comly 5it) ":M 11.


4 Start t)e ve)icle@sA movin$ and as soon as it safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)e ve)icle@sAis?are caable of stoin$ and turnin$. Do not continue 5it) t)e tri if in any doubt about t)e ability to sto and steer t)eve)icle@sA.

4 Obey all alicable drivin$ rules and re$ulations in force durin$ t)e tri7 for e2amle7 seed limits.

4 Slo5 do5n and aroac) t)e aircraft so t)at ve)icle@sA are not ointin$ directly at t)e aircraft. Sto before enterin$ t)eaircraft ar4in$ area7 ma4in$ sure t)at all dollies are clear of t)e main road5ays and aircraft maneuverin$ areas.

4 ,ait for furt)er instructions from aircraft unloadin$ staff before enterin$ t)e aircraft ar4in$ area. Do not leave t)e unloadedve)icle@sA unattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e.

4 Proceed as directed by unloadin$ staff and follo5 instructions $iven for collectin$ t)e car$o.

4 Insect all car$o collected before movin$ it. )ec4 t)atB

F t)e correct car$o is bein$ collected

F t)e car$o is undama$ed and )as no si$ns of bein$ tamered 5it)>inform Suervisor and unloadin$ staff of anyabnormalities or )andle as er IGOM #.#B ar$o Dama$e and Discreancies

F all <*Ds are serviceable. Ref. ":M &!' and <8M

F nets7 roes7 stras7 rotective materials etc. are not in a osition to dra$ on t)e $round7 $et ammed in rollers7 ball-mats7or 5)eels

F all built-u car$o is safe to move and it 5ill not s)ift7 roll7 or tole

F all dollies are serviceable and t)at all latc)es?loc4s?stos are en$a$ed to 4ee t)e <*D on t)e dollies

F all loose car$o is securely sto5ed and all )andlin$ instructions are obeyed7 for e2amle7 J8)is Side <K7 /ra$ile etc. andt)at searation of incomatible commodities is maintained at all times.

4 Ma4e sure all documentation7 ouc)es and secial instructions are collected from unloadin$ staff.

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4 Start t)e loaded ve)icle@sA movin$ and as soon as it safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)eve)icle@sA is caable of stoin$ and turnin$. Do not continue 5it) t)e tri if you are in any doubt about ability to sto andsteer t)e ve)icle@sA.

4 8)rou$)out t)e tri7 5)enever safe to do so7 observe t)e car$o to ma4e sure t)at it is still on t)e dollies and t)at no stac4s

of car$o )ave collased or toled. If t)ere is somet)in$ 5ron$7 eit)er sto7 or if ossible ull out of t)e road5ay and sto.(it)er correct t)e roblem and continue7 or call for assistance.

#.+.# 0ransport "ro, One !ircra"t to !nother

If transortin$ car$o from one aircraft to anot)erB

4 /ollo5 t)e rocess described in t)e last five stes of IGOM #.+.1 8ransort /rom /acility to "ircraft.

#.+.& 0ransport "ro, !ircra"t to Cargo 6acilit'

If transortin$ car$o from one or more aircraft to t)e car$o facilityB

4 <on arrivin$ at t)e car$o facility7 sto before enterin$ and 5ait for furt)er instructions 5)ere alicable. Do not leave t)eloaded ve)icle@sA unattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e.

4 Insect all car$o delivered 5it) eit)er t)e aircraft loadin$ staff or t)e facility staff @deendin$ on delivery ointA7 ma4in$ sureno dama$e )as occurred durin$ t)e transort rocess. If dama$e )as occurred7 )andle as er IGOM #.#B ar$o Dama$eand Discreancies.

4 :and over all documentation7 ouc)es and secial instructions.

37E Cargo Breadon; .eliver'; in 0ransit and 0rans"er 8)e at) t)at car$o 5ill follo5 bet5een bein$ received into t)e car$o facility after fli$)t and its delivery to t)e consi$nee7 intransit7 or transfer to anot)er airline can vary. 8)e variations deend on t)e tye of car$o7 t)e customs clearance arran$ements7t)e riority?service level assi$ned and collection arran$ements made.

#..1 General

<niti%ed car$o @s)ier-built <*DsA is not normally unac4ed @bro4en do5nA in t)e facility and is usually delivered alon$ 5it) t)e<*D to t)e consi$nee. It may or may not be stored in t)e facility 5)ile 5aitin$ for collection.

Ot)er car$o loaded @builtA in <*Ds 5ill be unloaded @bro4en do5nA from t)e <*D and eit)er stored or delivered directly to t)econsi$nee.

*oose car$o may be stored or delivered directly.

#..! Breadon o" Cargo

Insect t)e car$o and <*Ds delivered7 to$et)er 5it) t)e transort staff7 and c)ec4 for dama$e?tamerin$. If t)ere is any evidenceof dama$e?tamerin$7 )andle as er IGOM #.#B ar$o Dama$e and Discreancies.

Move t)e car$o into t)e facility and roceed as follo5sB

#..!.1 I" the Cargo is $oaded in ?$.s:

4 Searate S)ier-built <*Ds from t)e <*Ds t)at must be bro4en do5n.

#..!.! 6or &hipper8Built ?$.s; *ither:

4 move t)ese <*Ds for immediate delivery to t)e delivery area only if documentation and customs ermit delivery7 or

4 move ot)er s)ier-built <*Ds to t)e aroriate stora$e area ma4in$ sure t)at all secial instructions7 searation distances

bet5een incomatible commodities7 and customs re$ulations are obeyed. Record t)e stora$e location and communicate t)isinformation so t)at t)e car$o can easily be retrieved.

#..!.# 6or all ?$.s *(cept &hipper8Built ?$.s:

4 Record t)e stora$e location and communicate t)is information so t)at t)e car$o can easily be retrieved.

#..!.& 4hen the ?$. ,ust -e Broen .on:

4 Move t)e <*Ds to t)e unloadin$ area.

4 <*Ds s)all not be located?stored directly on t)e floor.

4 (nsure sufficient ventilation before enterin$ a <*D containin$ dry ice.

4 Oen container doors?release nets and stras7 ta4in$ due care of any ossible ris4 of t)e car$o fallin$ or movin$. Do not cut roes7 nets and stras. Do not detac) nets t)at are ermanently attac)ed to an aircraft allet.

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IGOM)Chapter 3

4 <nload t)e <*D usin$ aroriate equiment so as not to dama$e eit)er t)e car$o or t)e <*D.

4 )ec4 t)e car$o unloaded from t)e <*D a$ainst t)e documentation rovided to ma4e sure all car$o t)at 5as loaded isreceived. Notify t)e oeratin$ airline of any discreancies @s)orta$es and overa$esA and comlete t)e required incidentreorts.

4 )ec4 t)at t)e car$o received is undama$ed?)as not been tamered 5it). See IGOM #.#B ar$o Dama$e andDiscreancies.

4 Move t)e car$o a5ay from t)e unloadin$ area and store in t)e aroriate stora$e location ma4in$ sure t)at all secialinstructions7 searation distances bet5een incomatible commodities7 and customs re$ulations are obeyed.


4 Disose of?recycle?send for reuse ac4a$in$ and suortin$ materials collected as a result of t)e unac4in$ rocess.

4 ollect all stras and arran$e for t)ese to be returned eit)er to t)e o5ner @as indicated by mar4in$s on t)e strasA or sent to t)e car$o for5ardin$ area for reuse.

4 Sread allet net@sA flat and neatly in t)e centre area of t)e emty aircraft allet7 ma4in$ sure t)at no art of t)e net or anyroes )an$ over t)e ed$e of t)e allet 5)ere t)ey can $et cau$)t in transort?transfer equiment.

4 (it)er close and latc) t)e aircraft container door@sA7 or secure t)e aircraft container door@sA in t)e oen osition.

4 Remove any labels7 ta$s7 etc. from t)e <*D@sA.

4 Dama$ed <*Ds s)all be identified as unserviceable and isolated from serviceable <*Ds before bein$ sent for reair

4 "rran$e for t)e emty <*Ds to beB

F returned to t)e <*D stora$e facility

F sent for cleanin$ and disinfectin$ if contaminated from revious s)iment7 or used to transort live animals7 meat?fis) or7

F sent to t)e for5ardin$ area for reuse.

4 omlete t)e documentation or udate t)e comuter system as required to record t)e transfer of t)e <*D out of t)ereceivin$ section?location.

Note: UDs must be supported and transported on e!uipment suitable for the purpose and meeting the re!uirements of "#M $%%. Only those UDs e!uipped with for&lift pac&ets may be mo'ed using for&lifts and placed on the ground. Ref "#M ()* .

#..!.' I" the Cargo is not $oaded in ?$.s

4 <nload t)e car$o from t)e dollies or ve)icle7 usin$ aroriate equiment and ta4in$ due care of any ossible ris4 of t)ecar$o fallin$ or movin$.

4 )ec4 t)e car$o unloaded a$ainst t)e documentation rovided to ma4e sure all car$o t)at 5as loaded is received. Records)orta$es and overa$es and comlete t)e required incident reorts.

4 )ec4 t)at t)e car$o received is undama$ed?)as not been tamered 5it). See #.# ar$o Dama$e and Discreancies.4 Move t)e car$o a5ay from t)e unloadin$ area and store in t)e aroriate stora$e location ma4in$ sure t)at all secial

instructions7 searation distances bet5een incomatible commodities7 and customs re$ulations are obeyed.


4 Disose of?recycle?send for reuse ac4a$in$ and suortin$ materials collected as a result of t)e unac4in$ rocess.

37E73 Cargo .eliver'

8)e delivery of car$o to t)e consi$nee is initiated by eit)er a re-arran$ement @5it) accomanyin$ documentation at t)e time of collectionA or t)e resentation of t)e correct documentation to a car$o facility staff member resonsible for deliverin$ car$o.

Revie5 t)e documentation rovided and c)ec4 t)atB

4 t)e erson collectin$ t)e car$o is aut)ori%ed to do so

4 all necessary documentation )as been comleted

4 any customs clearances )ave been comleted

4 all fees and c)ar$es )ave been aid or accounted for.

ollect7 or arran$e for t)e secific car$o to be collected7 from t)e stora$e area and?or directly from t)e car$o receivin$ area. "s far as t)e facilities allo5B

4 maintain t)e state of t)e car$o in accordance 5it) any secial instructions suc) as temerature

maintain searation distances bet5een incomatible commodities.

Insect t)e car$o 5it) t)e erson collectin$ t)e car$o7 c)ec4in$ t)atB

4 it is t)e correct car$o

4 t)ere are t)e correct number of items @iecesA

4 t)e car$o is in $ood order @conditionA and t)ere are no si$ns of ilfera$e.

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If t)e car$o is bein$ delivered as a S)ier-built unit load in a <*D7 ensure t)e follo5in$B

4 Insect t)e <*D @includin$ netsA 5it) t)e erson collectin$ t)e car$o.

4 omlete t)e documentation7 or enter in t)e comuter system7 all information required on t)e <*D 8ransfer @*<A form andrecord any dama$es to t)e <*D on t)e *< document.

4 8)e *< must be si$ned by t)e erson collectin$ t)e car$o and t)e <*D7 or t)e transfer of t)e <*D must be entered intot)e comuter system.

4 Obtain all si$natures required @roof of deliveryA7 )and over and retain t)e correct documentation as required by t)e localrocedures.

4 Move t)e car$o as er local rocedures and load onto ve)icle t)at 5ill ta4e t)e car$o from t)e facility.

4 6e)icles transortin$ <*Ds must be equied 5it) roller or ball mats to allo5 for movin$ t)e <*D on t)e roller-bed7 as 5ellas aroriate <*D securin$ devices. Ref. ":M &!.

4 <date t)e database to record t)e delivery of t)e car$o and t)e <*D if alicable.

4 Ma4e sure t)at temerature sensitive $oods 5)ic) )ave been reared for delivery are immediately collected by consi$nee.

4 If not delivered7 immediately move t)e $oods bac4 to t)e aroriate stora$e area as er Secial Instructions.

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IGOM)Chapter

Chapter !: "ircraft Handling Procedures

8)is c)ater rovides rocedures for aircraft )andlin$7 includin$ safety rocedures.

&.1 Ra,p &a"et' in !ircra"t Handling

&.1.1 Introduction

Ram safety rules and rocedures romote safe $round )andlin$. 8)erefore7 t)e minimum safety rules and rocedures defined int)is section s)all al5ays be alied and understood by all ersonnel 5or4in$ on t)e ram.

"ircraft dama$e can endan$er assen$ers7 emloyees and aircraft. Disrutions may also ne$atively imact safe airlineoerations.

(ven a sli$)t scratc) or dent on an aircraft may result in a serious accident.

4 If you see or cause any aircraft dama$e7 you M<S8 reort it. Refer to t)e oeratin$ airlineCs olicy re$ardin$ reortin$ of aircraft dama$e.

&.1.! General Ra,p &a"et'

717271 .anger !reas

8)ere is a articular ris4 of blast dama$e or inury from an aircraft en$ineCs e2)aust or inta4e. 8)e ris4 is furt)er increased if for any reason an aircraft stos and t)en alies t)e additional t)rust required to Jbrea4 a5ayK and continue t)e manoeuvre.

6e)icles and ersonnel must remain clear of aircraft dan$er areas 5)en aircraft en$ines are runnin$ and?or t)e anti collisionli$)ts are on.

4 In order to revent incidents and accidents caused by aircraft en$ines7 you must never osition yourself or equiment in t)efollo5in$ critical areas before or durin$ aircraft dearture and arrivalB

F (n$ine Inta4e "rea

F (n$ine 9last "rea

F Proeller Rotation "rea @5)ere alicableA

Note: +he length of these areas 'ary for each aircraft type based on whether the engines are at D- or R-"/"0"1 thrust.

Refer to each aircraft type specific manual for applicable distances.

.anger:

Ground ersonnel and?or loose equiment must stay clear of t)e inta4e and blast areas.

&.1.!.! *ngine Intae !rea

4 Ma4e sure t)e en$ine inta4e area is clearB

F at arrival7 until t)e en$ines )ave been s5itc)ed off and are soolin$ do5n

F at dearture or ust before us)bac4

F at all times 5)ile en$ines are runnin$.

4 It is forbidden to ass t)rou$) t)e blast area 5)ile t)e en$ines are runnin$.

Re"er to the operating airlineAs GOM "or distances applica-le to the speci"ic aircra"t t'pe involved in the operation7

&a,ple *ngine .anger !rea !3383 and !3382

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!ircra"t Handling Procedures)IGOM

I.$* PO4*R

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IGOM)Chapter

BR*!D!4! PO4*R

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&.1.!.# *uip,ent Restraint !rea F *uip,ent Restraint $ine

8)e (quiment Restraint "rea @(R"A is defined as t)e area of t)e aron bordered by a red line 4no5n as t)e (quimentRestraint *ine>or ot)er5ise indicated>in 5)ic) an aircraft is ar4ed durin$ $round oerations.

8)e (R" must be free of obstructions and /orei$n Obect Debris @/ODA before and durin$ aircraft arrival and dearture.

&.1.!.& 6O.@6oreign O-ect .e-ris

/orei$n Obect Debris @/ODA is a $eneral term 5)ic) alies to all loose obects 5)ic) are a dan$er to t)e safety and inte$rity of an aircraft and 5)ic)7 t)erefore7 must not be left in any area 5)ere t)ey 5ould constitute a )a%ard.

(very individual )as a resonsibility to ensure t)at t)e ris4 of dama$e to aircraft from /OD is minimi%ed. "ll /OD must beremoved and roerly disosed of as soon as it is discovered.

Often t)e resence of /OD is due to t)e carelessness of ersonnel 5or4in$ airside and t)eir lac4 of understandin$ of its

consequences7 or t)e movement of /OD into airside locations durin$ )i$) 5inds.

*(a,ples o" 6O.:

Plastic and aer7 ba$s?s)eets7 ra$s

MetalB nuts and bolts7 emty oil and)ydraulic fluid cans7 tools and equi-ment

Natural obectsB roc4s7 ebbles and5ood

Ot)er debrisB burst ballast ba$s7 lu$-$a$e )andles and lu$$a$e 5)eels7etc.

Caution: Results o" 6O.:6oreign o-ect de-ris ,a' -e ingested into aircra"t engines causing da,age leading to engine "ailure7 0his is especiall' critical i" it occurs in "light; particularl' during the tae8o"" phase7In addition; da,age caused -' 6O. can occur to tires; the undercarriage; control s'ste,s and other partso" the air"ra,e7 !ll such da,age could lead to in"light "ailures7


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IGOM)Chapter

6O. Checs

8)e follo5in$ c)ec4s must be conducted rior to any aircraft movement or servicin$ oerationB

4 )ec4 aron and stand areas.

4 )ec4 $round equiment sta$in$ and ar4in$ areas in ro2imity to area of oeration.

4 )ec4 $round equiment @includin$ floors of enclosed cabinsA.

4

)ec4 any $arba$e bin areas for cleanliness and ensure covers are securely fitted.4 (nsure t)at anyt)in$ carried in or on a ve)icle is secured.

4 onduct a /OD 5al4 of t)e aircraft ar4in$ stand removin$ all /OD found.

4 Pic4-u and disose all /OD in desi$nated $arba$e bins.

7173 &a"et' Instructions "or Operating Motoried 9ehicles on the Ra,p

717371 General &a"et' Instructions "or Ground &upport *uip,ent <G&*=

"ly t)ese rocedures 5)enever oeratin$ GS( on t)e ram.

Only drive or oerate GS( if you are trained and aut)ori%ed for t)at secific equiment tye.

Caution:,)en oeratin$ equiment7 c)ec4 t)e equiment contact %one for ossible aircraft dama$e and immediately reortany dama$e found.<se all safety devices fitted on GS( @e.$. bumers7 )andrails7 stabili%ers7 etc.A durin$ aircraft )andlin$ andservicin$.(nsure rotective rubber bumers "R( NO8 comressed a$ainst aircraft fusela$e.

&.1.#.! Basic Operating Reuire,ents "or G&*

4 )ec4 all GS( involved in aircraft )andlin$ at t)e start of a s)ift @at least once er dayA7 in articular t)e Jar4in$K bra4es7rubber rotective bumers7 safety systems and all ot)er ro2imity sensors.

4 Perform a ve)icle?equiment 5al4 around c)ec4 rior to its use.

4 "ly ar4in$ bra4es and lace t)e $ear selector in t)e JP"RK or JN(<8R"*K osition on all GS( 5)en it is ar4ed orositioned.

4 ,)en ositionin$ GS(7 ma4e sureB

F learance is 4et bet5een all GS( and t)e aircraft to allo5 vertical movement of t)e aircraft durin$ t)e entire $round)andlin$ rocess>reventin$ contact bet5een t)e aircraft and equiment.

4 Do not carry e2tra ersonnel durin$ GS( movement 5it)out an aroved seat>aly t)e Jno seat>no rideK rincile.

4 Do not oerate ve)icles or equiment 5)ile usin$ )and-)eld ortable electronic devices.

4 "fter ositionin$ equiment on t)e aircraft7 raise all safety rails on conveyor belts7 loaders and ot)er elevateddevices>e2cet 5)ere restricted by aircraft tye.

4 Do not leave any ve)icle unattended 5it) its en$ine runnin$.

4 If equied 5it) stabili%ers7 ensure t)ey are deloyed before oeration.

4 Do not drive GS( 5it) liftin$ devices in t)e raised osition7 e2cet for final ositionin$ of t)e GS( onto t)e aircraft.

4 Do not allo5 any GS( suc) as tractor7 allet transorted7 ba$$a$e?car$o carts and dollies to move or be ositioned undert)e aircraft fusela$e.

4 Do not move any GS(7 includin$ assen$er boardin$ brid$es7 to5ards t)e aircraft unless all of t)e follo5in$ criteria are metB

F "ircraft )as come to a comlete sto

F (n$ines )ave been s5itc)ed off and are soolin$ do5n

F "nti-collision li$)ts are s5itc)ed offF ,)eel c)oc4s are ositioned

F Ground?/li$)t re5 communication )as been establis)ed7 and clearance )as been $iven7 if alicable.

Note: +he abo'e does not apply for ground power units 2G3U4.

&.1.#.# +on8Motoried G&*

4 ,)en ar4ed7 all non-motori%ed GS( must )ave bra4es set or c)oc4s in lace 5)en not connected to motori%ed ve)icles.

4 <*Ds must be secured on dollies @or trailers?truc4sA usin$ t)e aroriate restraints.

4 Pallet and container dollies may only be to5ed 5it) t)e turntables in t)e loc4ed osition @Jstrai$)t a)eadKA7 and rotated only5)en at t)e loader latform.

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&.1.#.& Passenger Boarding *uip,ent

4 8)e oerator of t)e assen$er boardin$ brid$e must be trained and aut)ori%ed to oerate t)e boardin$ brid$e.

4 ,)en ositionin$ equiment at doors and driver?oerator vision is restricted7 use a $uide erson.

4 Ma4e sure t)e $uide erson is in a osition to accurately ud$e clearances and communicate si$nals to t)e driver?oerator.

4 Sto immediately if visual contact 5it) t)e $uide erson is lost.

F " $uide erson is not required if t)e equiment is fitted 5it) systems @e.$. sensorsA t)at enable t)e oerator to accurately ud$e clearances and roerly osition it to and from t)e aircraft.

4 Ma4e sure t)e equiment does not contact t)e 5in$ root leadin$ ed$e fairin$ t)at e2tends under certain cabin access doorsand any ot)er sensors or fairin$s.

4 Ma4e sure any slidin$ rails and canoies on t)e equiment are fully retracted durin$ ositionin$7 and fully e2tended onlyonce t)e equiment is in osition.

4 If t)e equimentCs slidin$ rails cannot be e2tended until t)e door )as been oened7 ma4e sure t)ey are e2tendedimmediately uon door oenin$.

4 If t)e boardin$ equiment is not equied 5it) an auto-level feature7 osition t)e floor of t)e boardin$ device + in?1' cmbelo5 t)e door sill. 8)is reduces t)e ossibility t)at t)e aircraft door 5ill rest on t)e boardin$ device in t)e event t)at t)eaircraft settles durin$ loadin$ and unloadin$.

4 Reort any malfunction of t)e brid$e to t)e aroriate erson?aut)ority.

F )ec4 t)at t)e brid$e is serviceable before use.

F 8)e brid$e must be fully retracted before aircraft arrival and dearture.

F 8)e safety barrier must be in lace 5)enever t)e brid$e is not at t)e aircraft.

F Ma4e sure t)e movement at) is clear before movin$ t)e brid$e.

F Only t)e brid$e oerator s)all be in t)e brid$e 5)ile it is movin$.

F Move t)e brid$e slo5ly to5ards t)e aircraft until t)e brid$e touc)es t)e aircraft>avoidin$ any aircraft sensors.

F ee sufficient clearance bet5een t)e brid$e and t)e underside of t)e cabin door or as directed by t)e cabin doormar4in$s.

F (n$a$e any safety systems and auto-leveler features if alicable. If t)e brid$e is not equied 5it) an auto-leveler7 t)ebrid$e must be attended by an oerator 5)enever it is ositioned at an aircraft.

F lose t)e cabin door before removin$ t)e brid$e.

F ,)en ositionin$ is comlete7 t)e brid$e controls must be isolated as alicable.

&.1.#.' Passenger &tairs

4

)ec4 t)at t)e assen$er stairs are serviceable before use.4 )ec4 t)at t)e 5al4in$ surfaces are safe for use.

4 Passen$er stairs must be outside t)e (R" before aircraft arrival and dearture.

4 Ma4e sure t)e movement at) is clear before movin$ t)e assen$er stairs.

4 Move t)e assen$er stairs slo5ly to5ards t)e aircraft7 avoidin$ any aircraft sensors7 until eit)er t)e rotective bumers usttouc) t)e aircraft or t)e equimentCs ro2imity sensors sto t)e movement.

4 ee sufficient clearance bet5een t)e assen$er stairs and t)e underside of t)e cabin door7 or as directed by t)e cabin doormar4in$s.

4 (n$a$e any safety systems and auto-leveler features if alicable. If t)e assen$er stairs are not equied 5it) an autoleveler7 t)e level of t)e assen$er stairs must be monitored and adusted as required.

4 Deloy stabili%ers if fitted.

4 (2tend side rails after t)e cabin door )as been oened.

4 Ma4e sure assen$er stairs are ositioned so t)at t)e cabin door can be used as an unobstructed escae route in t)e event

of an emer$ency?evacuation.4 If t)e assen$er stairs are to5ed7 disconnect t)em from t)e tractor and manually osition t)em on t)e aircraft.

4 lose t)e cabin door before removin$ t)e assen$er stairs.

4 "fter t)e cabin door )as been closed7 confirm t)ere is no staff on t)e stairs rior to retractin$ stabili%ers.

4 If t)e stairs are not ositioned on t)e aircraft7 t)ey must be ulled bac4 sufficiently to allo5 t)e deloyment of slides in caseof emer$ency.

.anger:abin doors s)all only be in oen osition if t)ere is any GS( or boardin$ device ositioned at t)e door. abindoors may never be oened 5it)out any equiment ositioned at t)e aircraft.8)ere is a ris4 of fallin$ 5)ile oeratin$ cabin doors.Slide deloyments can be fatal. If an armed door be$ins to oen7 do not attemt to )old t)e door7 as you ris4 bein$seriously inured or 4illed by doin$ so.


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IGOM)Chapter

&.1.#.+ !ircra"t $oading *uip,ent

Belt $oader

8)e follo5in$ recautions must be ta4en 5)en oeratin$ a belt loaderB

4 8)e boom of t)e belt loader must never be ositioned inside t)e car$o )old of any aircraft.

4 Position and remove a belt loader in a strai$)t line 5it) t)e car$o )old door at a 3 de$ree an$le to t)e aircraft fusela$e.

4

(nsure t)e boom is clear of t)e aircraft or ot)er obstacles before ma4in$ a turn.4 8)e rubber bumers on a conveyor belt loader must N(6(R ma4e contact 5it) t)e aircraft. 8)e minimum distance to be

maintained at all times is 1 in?!.' cm from t)e fusela$e.

4 "l5ays raise side )andrails as soon as belt loader is ositioned. Ma4e sure t)ey do not touc) t)e aircraft fusela$e.

4 Secially desi$ned belt loaders @e.$. Ram Sna4e or Po5ersto5A require t)e equiment to be ositioned inside t)e car$o)old.

4 Do not sit or stand on a conveyor belt 5)ile it is in oeration @u or do5nA.

?$. $oader

4 )ec4 t)at t)e <*D loader is serviceable before use.

4 )ec4 t)at t)e 5al4in$ and loadin$ surfaces are safe for use.

4 *o5er bot) latforms durin$ maneuverin$ of a <*D loader.

4 8)e <*D loader must be outside t)e (R" before aircraft arrival and dearture.

4 Ma4e sure t)e movement at) is clear before movin$ t)e <*D loader.

4 Never drive a <*D loader underneat) t)e 5in$ of an aircraft.

4 Move t)e <*D loader slo5ly to5ards t)e aircraft7 avoidin$ any aircraft sensors or 5in$ canoe fairin$s.

4 If visibility is limited or t)e aircraft tye requires t)e <*D loader to be in close ro2imity to t)e fusela$e or 5in$ trailin$ ed$e7t)en a $uidance mars)aller must be used.

4 <*D loaders must N(6(R ma4e contact 5it) t)e aircraft. Position t)e <*D loader no closer t)an ! in?' cm or until t)ero2imity sensors sto t)e movement @if equiedA.

4 Do NO8 oen?close aircraft car$o comartment doors 5)ile standin$ on a <*D loader. <se tec)nical stes or a belt loader5it) a raised side safety rail7 and deloy stabili%ers if equied. @Not alicable to main dec4 car$o doorsA.

4 (n$a$e any safety systems and auto-leveler features if alicable. If t)e <*D loader is not equied 5it) an auto leveler7t)e level of t)e <*D loader must be monitored and adusted as required.

4 Deloy stabili%ers if fitted and raise safety rails.

4 onstantly monitor t)e arts of t)e aircraft t)at could come into contact 5it) t)e loader @e.$. ed$e of car$o )old oenin$7aircraft car$o door7 control anel doors7 fairin$s on fusela$e and 5in$sA.

4 "dust t)e loaderCs front latform durin$ loadin$ as required 5)en t)e aircraftCs level varies as t)e load c)an$es.

&.1.#. Ground &upport *uip,ent &a"et' .riving and Paring Inside *R!

"ly t)e follo5in$ recautions 5)en drivin$ or ar4in$ Ground Suort (quiment @GS(A 5it)in t)e (R"B

4 Ma4e a minimum of one comlete sto 5it) all motori%ed ve)icles?equiment rior to enterin$ t)e (R".

F onduct a J9ra4e )ec4K or JSafety StoK by comin$ to a full and comlete sto to confirm t)e serviceability of t)ebra4e system on t)e ve)icle and to test t)e aron surface.

F 8)is action M<S8 be carried out even if t)ere is no (quiment Restraint *ine mar4ed on t)e aron.

F 8)is sto must be conducted at a distance of no less t)an ' m?1' ft from t)e aircraft.

4 Do not drive GS( faster t)an 5al4in$ seed.

4 Maneuver GS( carefully in order to revent ersonnel inury and?or aircraft dama$e.

4 ,)en reversin$ ve)icles or equiment 5it) limited rear-vie5 visibility inside t)e (quiment Restraint "rea7 ma4e sure you

areBF $uided by an a$ent usin$ standard I"8" si$nals7 and?or

F assisted by means of a rear-vie5 video or mirror.

4 "ny movin$ ve)icle t)at is not ositionin$ at t)e aircraft must stay outside t)e oerational safety buffer %one.

4 Do not drive or ar4 under t)e aircraft fusela$e and?or 5in$.

*(ceptions:

F GS( and ve)icles needed for aircraft servicin$ @e.$. aircraft refuelin$ truc47 5ater servicin$ truc47 toilet servicin$ truc4A.

F On stations or 5it) aircraft tyes 5)ere t)e aircraft?stand confi$uration ma4es it necessary to to5 dollies under t)e 5in$durin$ @offAloadin$ of t)e aft car$o )old of a 5ide body aircraft. In suc) situationsB

T 8o5 only emty dollies under t)e rearmost art of t)e ri$)t 5in$ only.

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&.! Pota-le 4ater &ervicing,ater service must not be erformed by staff t)at )as already erformed toilet servicin$ durin$ t)e same s)ift.

Only ulift 5ater if aut)ori%ed by t)e oeratin$ airline.

Relenis) t)e aircraft tan4 accordin$ to t)e oeratin$ airline instructions>any deviation must be reorted to t)e suervisor orairline reresentative.

&.!.1 General H'giene Precautions

8o erform 5ater servicin$ you mustB

4 5ear clean clot)in$

4 t)orou$)ly 5as) your )ands usin$ soa before startin$ 5ater servicin$B

F Do not fill t)e otable 5ater service unit from t)e same 5ater source as t)e toilet service unit.

F Do not ar4 t)e otable 5ater service unit and t)e toilet service unit in t)e same area.

F Do not service t)e toilet and 5ater on t)e aircraft at t)e same time. ertain aircraft tyes are e2emted from t)is rule.@/or e2cetions7 refer to airline GOMA

&.!.! Pota-le 4ater ?nits &ervicing Procedure

727271 6illing !ircra"t 4ater 0ans

4/ill t)e aircraft 5ater system only after t)e electrical o5er suly )as been restored.

4 /ill t)e aircraft 5ater system as close to t)e dearture time of t)e aircraft as ossible.

4 9efore connectin$ t)e aircraft fillin$ )ose to t)e aircraft7 flus) t)e )ose.

4 (ac) aircraft tye )as secific requirements for fillin$ and drainin$. Refer to t)e oeratin$ airlineCs GOM for secific servicin$instructions.

Note: 0hen the filling hoses are not in use, the nozzles or connectors must be protected from contamination either by the use of appropriate co'ers or by immersing them in receptacles containing chlorinated water.

&.!.!.! 4ater &ervicing .uring 6reeing Conditions

8)e follo5in$ actions must be follo5ed to revent free%in$ of t)e 5ater in t)e aircraft 5ater tan4s and lines durin$ free%in$conditionsB

4 Drain t)e aircraft 5ater tan4s if instructed by t)e oeratin$ airline as er t)e oeratin$ airline rocedures.

4 (nsure t)e fill line is fully drained before closin$ t)e ca to revent free%in$ of fluid inside.

Caution:ee aircraft car$o doors closed to revent 5ater lines from free%in$ 5)en t)e car$o comartments are not bein$loaded or offloaded.Do not attemt to remove t)e fro%en substance in t)e fill lines or connections or on t)e service anels. ontactmaintenance immediately.

&.# 0oilet &ervicing

&.#.1 Introduction

8)e comlete rocedure for servicin$ t)e aircraft toilet 5aste tan4 consists of t)e follo5in$ # stesB

4 Drainin$ of t)e 5aste tan4@sA

4 /lus)in$ of t)e 5aste tan4@sA

4 "ddin$ an amount of re-c)ar$e and?or a concentrated deodorant rec)ar$e roduct>as alicable.

Caution:8oilet fluids are corrosive.Prior to servicin$7 insect t)e toilet servicin$ anel on t)e aircraft for si$ns of lea4a$e. If any )ori%ontal blue strea4sare observed7 t)e blue strea4 must be cleaned rior to servicin$. "fter cleanin$7 loo4 a$ain for si$ns of lea4a$e.9lue ice build-u in )i$)er altitudes may influence air5ort)iness. In case of a ossible lea47 immediately inform t)eairline reresentative7 $round en$ineer7 or advise t)e fli$)t cre5.

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IGOM)Chapter

&.#.! H'giene Precautions

4 ,ear )eavy rubber $loves7 eye rotection and rotective clot)in$ a$ainst )armful 5astes 5)en erformin$ toilet servicin$.

4 Do not ar4 t)e toilet service unit in t)e same area as t)e 5ater service unit nor at t)e 5ater fillin$ oint.

Caution:Once an a$ent )as erformed toilet servicin$ on an aircraft7 t)e same a$ent C!++O0 erform 5ater servicin$

durin$ t)e same s)ift.

&.#.# 0oilet &ervicing Procedure

(ac) aircraft tye )as secific requirements for toilet servicin$ and t)e amount of rec)ar$e and?or concentrated deodorantrec)ar$e roduct. Refer to t)e oeratin$ airlineCs GOM for aircraft tye secific instructions for more details.

&.#.#.1 General

4 Prior to oenin$ a toilet service anel7 c)ec4 for stains around t)e anel.

4 ,)ile oenin$ t)e service anel7 stay clear and 5atc) for si$ns of lea4a$e.

4 Stay clear of t)e drain fittin$ ca 5)ile oenin$7 and 5atc) for si$ns of lea4a$e.

4 If required for a recirculation toilet7 stir u t)e 5aste tan4 contents 5it) an aroriate stic4.

4 Ma4e sure t)e drain )ose =-fittin$ coulin$ is connected correctly7 before a drain valve )andle is ulled.

4(mty t)e 5aste tan4@sA.

4 /lus) t)e 5aste tan4@sA t5ice and emty t)em a$ain.

4 Prec)ar$e t)e tan4@sA 5it) t)e correct quantity of 5ater and disinfectant>as alicable.

4 /ill t)e 5aste tan4@sA 5it) t)e correct amount of 5ater and concentrated deodorant rec)ar$e ac4ets or re-mi2ed fluid asalicable.

F /or aircraft equied 5it) a conventional toilet system7 fill t)e 5aste tan4@sA 5it) t)e correct amount of 5ater andrec)ar$e7 or concentrated deodorant rec)ar$e.

4 "fter servicin$ ensure t)at t)ere are no lea4s at t)e drain fittin$ ca and t)e end of t)e drain )ose =-fittin$ coulin$.

4 lose t)e no%%le ti$)tly in order to revent t)e accumulation of ice durin$ fli$)t and 5ie off residual 5ater and disinfectant.

4 )ec4 for ossible lea4a$e.

4 "fter servicin$ close and latc) t)e fittin$ cas and service anel door.

Note: nform aircraft maintenance or flight crew, if5

• 6luid lea&age is obser'ed.

• +he drain 'al'e will not open or the waste tan& cannot be drained.

• Report any spillage of waste to the super'isor.

.raining

4 Drain t)e aircraft 5aste system into t)e 5aste tan4 of a 8oilet Service <nit.

4 Observe t)e 5aste drain )ose durin$ drainin$ to confirm t)at t)e 5aste tan4 is comletely emtied. 8)e )ose 5ill alsovibrate for a fe5 seconds as t)e contents of t)e 5aste tan4 ass into t)e 5aste tan4 of a 8oilet Service <nit.

Note: Drain the waste tan&s one at a time for optimal results.

&.#.#.! &ervicing .uring 6reeing Conditions

8a4e t)e follo5in$ measures to revent free%in$ of t)e fluid in t)e aircraft toilet tan4s and lines durin$ free%in$ conditionsB

4 Drain t)e 5aste tan4s if t)e aircraft is ar4ed in t)e oen for several )ours 5it)out electrical o5er suly and t)etemerature is7 or is e2ected to be7 belo5 t)e free%in$ oint7 as er t)e oeratin$ airline rocedure.

4/ill t)e aircraft toilet system only after electrical o5er suly )as been restored7 and as close to fli$)t dearture time asossible.

4 (nsure t)e fill line is fully drained before closin$ t)e ca to revent free%in$ of fluid in t)e fill line.

Caution:Do not attemt to remove t)e fro%en substance in t)e fill lines or connections or on t)e service anels. ontactmaintenance immediately.

&.#.#.# Inoperative 0oilet &'ste,s

If defects of t)e toilet system revent re$ular servicin$B

4 "s4 qualified tec)nical staff - if available - for assistance @e.$. removal of anels7 etc.A.

F If no tec)nical staff is available7 inform t)e /li$)t re5 or an airline reresentative.

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&.& &a"et' .uring 6ueling/.e"ueling

&.&.1 6ueling &a"et' one

8)e /uelin$ Safety Uone @/SUA is defined as an area of at least # meters in any direction from t)e centre-oint of all fuel vente2its7 refuelin$ lu$s7 aircraft refuelin$ orts7 fuel )ydrants7 fuel )oses and fuelin$ ve)icles. 8)is distance may be furt)er increased as required by local airort or civil aviation re$ulations.

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IGOM)Chapter

,it)in t)e /uelin$ Safety Uone @/SUA7 all ersonnel must ensure t)at t)eyB

4 do NO8 smo4e

4 do not use "N= )and )eld ortable electronic devices7 includin$ cell )ones7 ortable music layers7 ortable $ame units oran eariece or )eadset

4 only use comany issued and aroved radios7 radio tele)ones7 a$ers7 torc)es7 lams and li$)tin$ systems. 9attery c)ar$ers must not be oerated

4 enter t)e /SU only 5)en required by your resent ob tas4 resonsibility

4 assume t)at fuelin$ is ta4in$ lace anytime a fuel ve)icle is on t)e stand durin$ aircraft servicin$ and fuel )oses connected

4 do not leave ve)icle en$ines runnin$ unnecessarily

4 osition all GS( and ve)icles so t)ey do not obstruct t)e fuelin$ ve)iclesC escae route

4 do not allo5 any assen$ers to enter t)e /SU

4 avoid t)e use of motori%ed GS( 5it)in t)e /SU

4 do not ar4 any equiment in t)e /SU

4 ensure fuel )oses are rotected and all $round equiment is 4et a minimum of 1 metre @# ftA a5ay from any fuel )ose ont)e stand t)at is connected bet5een a fuel truc4 and an aircraft.

&.&.! 6uel &pillage

8a4e t)e follo5in$ safety measures 5)enever a fuel sill occursB

4 "ctivate t)e emer$ency s)ut-off valve 5)ere installed.4 "lert t)e erson in c)ar$e of fuelin$ and?or t)e Pilot in ommand of t)e silla$e.

4 ontact t)e local fire service if not already done.

4 6erify 5it) aut)orities?suervisor 5)et)er to sto all activity around t)e aircraft.

4 "s far as ossible7 restrict all activities inside and outside t)e sill area to reduce t)e ris4 of i$nition.

4 Secure t)e area 1' metres from t)e contaminated area.

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&.&.# Re"ueling/.e"ueling ith Passengers on Board

,)en fuelin$ 5it) assen$ers onboard you mustB

4 4ee desi$nated escae e2its clear. "n escae e2it may eit)er be a brid$e into a terminal buildin$7 a cabin door or aassen$er stair truc4 ositioned on an oen cabin door.

4 ensure t)at all areas on stand belo5 desi$nated escae e2its are 4et free of any equiment and ve)icles 5)ic) 5ouldimede t)e deloyment of an escae slide.

4 not )inder escae routes of assen$ers on board by ensurin$ t)at assen$er stairs and brid$es are clear of /OD.

Refer to t)e oeratin$ airlinesC olicy re$ardin$ fuelin$ as 5ell as local airorts and re$ulatory requirements. 8)e above isalicable as a minimum standard.

7# !dverse 4eather Conditions "dverse or oor 5eat)er conditions may )ave a ne$ative imact on aircraft )andlin$ activities and $round safety.

&.'.1 4inter or &lipper' !pron Conditions

,inter 5eat)er brin$s e2tra )a%ards 5)ic) require a5areness and more care on t)e art of ersonnel 5or4in$ on t)e arons to revent accidents. 8)e follo5in$ recautions to reduce accident ris4 must be ta4enB

4 Plan additional time for all ram activities and ta4e e2tra care 5)en 5al4in$ across aron surfaces 5)ic) can be sliery.

4 8a4e e2tra care 5)en drivin$7 esecially aroac)in$ t)e aircraft. Remember t)at ve)icles require $reater distance to sto

safely.4 Oerators of otable 5ater tan4ers and toilet servicin$ ve)icles must be vi$ilant t)at t)ere is no silla$e or lea4a$e t)at can

lead to subsequent free%in$. are must be ta4en to 4ee silla$e and overflo5 to a minimum.

4 lose all entrance and car$o )old doors as soon as ossible and 4ee t)em closed to avoid reciitation or sno5 entry intot)e aircraft.

4 Reduce seeds in sliery aron conditions. "dust all activities and oerations on t)e ram to suit t)e conditions at t)etime.

&.'.! 0hunderstor,s

Refer to local airort or oeratin$ airline olicy. 8)understorm communication may be imlemented in alert )ases and t)efollo5in$ reresents a minimum standard.

.anger:

Do not 5ear a )eadset connected to t)e aircraft durin$ a t)understorm or if a 5arnin$ )as been issued.

,)en li$)tnin$ is resentB

4 do not communicate 5it) t)e fli$)t dec4 usin$ a connected communication )eadset. If necessary7 communicate usin$standard )and si$nals as s)o5n in t)is c)ater.

4 do not stay in oen areas7 under t)e aircraft loadin$ brid$e or near any ole.

4 sto all $round )andlin$ oerations.

6ueling

"ircraft fuelin$ must immediately be stoed and is ro)ibited durin$ t)understorm activity.

&.'.# High 4ind Conditions

:i$) 5inds ose a $reat ris4 of dama$e and t)e follo5in$ minimum recautions s)ould be ta4enB

4 (nsure t)e safety of t)e aircraft by installin$ additional c)oc4s and removin$ all equiment from around t)e aircraft.

4 8a4e e2treme care 5)en oenin$ or closin$ aircraft )old doors.

4 Ma4e sure ar4in$ bra4es are set on all ar4ed GS(.

4 Set ar4in$ bra4es and secure by additional means if necessary7 all non-motori%ed ram equiment. @i.e. ba$$a$e carts and<*D dolliesA.

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&.'.& High 4inds !ctivit' 0a-le

8)e follo5in$ actions must be ta4en 5)en sustained 5inds and?or $usts of 5ind e2ceedin$ !' 8S are redicted

to E2,/h <3

to # ,ph=

E2 to 111,/h <#

to E ,ph=

!-ove 111,/h

<E ,ph=

Secure ba$?frei$)t carts7 dollies7 ladders?maintenance stands and to5 bars and lacenear or a$ainst t)e buildin$.

2 2 2

4 (nsure ar4in$ bra4es are set on all $round equiment. 2 2 2

4 (nsure emty <*Ds are secured and doors?curtains are closed. 2 2 2

lear /OD and remove <*Ds from t)e stands. 2 2 2

(mty /OD containers and brin$ inside if not secure. 2 2 2

Susend use of re-conditioned air )oses and store securely. Remove mar4er cones. 2 2 2

(nsure landin$ $ear is c)oc4ed for )i$) 5ind conditions. 2 2 2

Do not elevate cabin service?caterin$ )i$)lifts and assen$er stairs not equied 5it)stabili%ers.

2 2 2

Do not elevate cabin service?caterin$ )i$)lifts and assen$er stairs equied 5it)stabili%ers.

2 2

lose car$o )old?assen$er doors. Refer to airline GOM. 2 2

lose all aircraft access anels. 2 2

Do not elevate booms on deicers. 2 2

Remove GS( from aircraft and secure in osition outside (R" clear of aircraft. 2 2

Secure boardin$ brid$e and osition to minimi%e surface e2osed to t)e direct force of t)e 5ind.

2 2

Retract and lo5er boardin$ brid$e. Position so t)at boardin$ brid$e len$t) oints a5ayfrom t)e 5ind.

2

7% &a"et' ConesSafety cones are a caution si$n for drivers to maintain required safety clearances. ones rotect arts of t)e aircraft a$ainst

collision by GS(.

&.+.1 &a"et' Cone Place,ent and Re,oval

4 Prior to arrival of t)e aircraft7 ma4e sure t)ere are sufficient serviceable safety cones to rotect t)e aircraft tye to be)andled.

4 Do not aroac) t)e aircraft to osition cones unless all of t)e follo5in$ criteria are metB

F "ircraft )as come to a comlete sto.

F (n$ines )ave been s)ut do5n and are soolin$ do5n.

F "nti-collision li$)ts are s5itc)ed off.

F "ircraft )as been c)oc4ed.

4 Place safety cones on t)e $round in accordance 5it) t)e follo5in$ dia$rams>5it)in a ma2imum of 1 meter out5ard from t)eoint of t)e aircraft bein$ rotected. ones must not be laced in )i$) 5ind conditionsB

F "dditional safety cones may be needed as er oerational requirements or local re$ulations.

4 GS( must not aroac) t)e aircraft until all safety cones )ave been laced.

4 "ll required safety cones s)all remain in lace until GS( and ve)icle activities around t)e aircraft )ave ceased rior to dearture of t)e aircraft.

4 (nsure all GS( )as been removed from t)e safety %one.

4 Remove t)e safety cones from around t)e aircraft.

4 ,)en not in use7 lace t)e safety cones in t)e desi$nated stora$e area.

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&.+.1.1 Cone Place,ent "or 4ing8Mounted 0in *ngine et !ircra"t

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IGOM)Chapter

&.+.1.! Cone Place,ent "or 6uselage8Mounted 0in *ngine Co,,uter !ircra"t

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&.+.1.# Cone Place,ent "or 4ing8,ounted 0in Propeller !ircra"t

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IGOM)Chapter

&.+.1.& Cone Place,ent "or 4ing8Mounted 6our *ngine et !ircra"t

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&. !ircra"t Chocing

&..1 4heel Choc Place,ent

4 Ma4e sure t)at adequate numbers of serviceable c)oc4s are available for t)e aircraft arrivin$ ta4in$ account of t)e ramand?or 5eat)er conditions.

4 Do not aroac) t)e aircraft to osition c)oc4s unlessB

F "ircraft )as come to a comlete sto.

4 One desi$nated member of t)e $round staff immediately laces c)oc4s for5ard and aft @if aircraft tye allo5sA of t)e nose$ear. 8)is is t)e first action to ta4e lace around t)e aircraft7 and s)all be comleted before any ot)er activity may ta4elace.

4 ,ait untilB

F (n$ines )ave been s5itc)ed off and are soollin$ do5n.

F "nti-collision li$)ts are s5itc)ed off.

4 Place c)oc4s for5ard and aft of t)e main $ear in accordance 5it) t)e alicable normal c)oc4 lacement dia$ram.

4 ,al4 to5ards t)e main $ear in a at) arallel to t)e fusela$e.

4 Remove any temorarily-laced nose $ear c)oc4s7 if alicable.

4 Give t)e )oc4s InsertedH )and si$nal to t)e fli$)t dec4 cre5.

Note:

.anger:,)en lacin$ 5)eel c)oc4sBStand 5ell clear of t)e at) of t)e tires7 as serious inury could occur if t)e aircraft be$ins to roll rior to t)e finallacement of t)e c)oc4s.

"roac)?leave t)e main landin$ $ear from t)e front or rear. 8)is minimi%es t)e ris4 of serious inury since aircrafttires are desi$ned to burst in t)e direction of t)e 5in$tis.

• 0hen inserting wheel choc&s, position one choc& in the center in front and one behind the tire2s4, parallel to the wheel a7leand only lightly touching the tire. 6or double a7le gears, the choc&s are positioned forward of the front tire and aft of the rear tire on the gear.

• f the aircraft is par&ed on a slope, place the choc&s firmly against the down side of the tire.

• -liminate space between a wheel choc& and the tire to reduce the chances that the aircraft will 89ump: a wheel choc& by getting a rolling start.

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&..! +or,al Choc Place,ent .iagra,s

0urnaround <aircra"t in service/attended=

!ircra"t ith single a(le ,ain8gear -ogie +ote: +o nose gear chocs on aircra"t ith spra'

de"lectors

!ircra"t ith dou-le a(le ,ain8gear -ogie <also applies /center -ogie=

!ircra"t ith triple a(le ,ain8gear -ogie !ircra"t ith center and -od'8gear -ogies

Indicates a temorary c)oc4 lacement in t)e normal rocedure

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&..# Regional !ircra"t Chocing

4 On arrival7 first c)oc4 nose $ear only

+or,al 0urnaround

Regional !ircra"t

4 Once t)e roellers )ave been safely secured usin$ aroriate tie-do5n stras7 c)oc4s are laced for5ard and aft of left main $ear.

4 R;>only nose $ear to be c)oc4ed @do not c)oc4 mainsA.

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IGOM)Chapter

&..& *nhanced Choc Place,ent .iagra,s

Re"er to the Operating !irlineAs GOM "or an' 9ariations in High 4ind Chocing Conditions7

Paring !ircra"t Out o" &ervice/+ight8&top/High 4inds

!ircra"t ith single a(le ,ain8gear -ogie +ote: +o nose gear chocs on aircra"t ith spra'

de"lectors

!ircra"t ith dou-le a(le ,ain8gear -ogie <also applies /center -ogie=

!ircra"t ith triple a(le ,ain8gear -ogie !ircra"t ith triple a(le center and -od'8gear -ogies

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Paring aircra"t out o" service/+ight8&top/High 4inds

Regional !ircra"t

4 Once t)e roellers )ave been safely secured usin$ aroriate tie-do5n stras7 c)oc4s are laced for5ard and aft of left main $ear.

4 R;>only nose $ear to be c)oc4ed @do not c)oc4 mainsA.

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IGOM)Chapter

&.0 Hand &ignals

Introduction

In order to standardi%e J$round staff>$round staffK communication or J$round staff>fli$)t cre5K communication7 t)e follo5in$ )andsi$nals are definedB

4 Guide Man Hand &ignals >to be used by a secific $uide man in direct liaison 5it) t)e equiment oerator to facilitatemovements of any tye of GS(.

4 Marshalling Hand &ignals >to be used by $round staff7 to assist t)e fli$)t cre5 durin$ maneuverin$ of t)e aircraft anden$ine startin$.

4 0echnical/&ervicing Hand &ignals >to be used by $round staff to communicate tec)nical?servicin$ information to fli$)tcre57 and by fli$)t cre5 to communicate tec)nical?servicin$ information to $round staff.

4 Push-ac Hand &ignals >to be used durin$ t)e tractor?to5bar connection?disconnection rocess7 and at t)e start and endof t)e us)bac4 oeration.

&.0.! Conditions "or ?sing Hand &ignals

8)e erson $ivin$ t)e )and si$nals mustB

4 <se only aroved )and si$nals.

4 9e clearly identified to avoid any ossible confusion.

4 Maintain t)e same role t)rou$)out t)e rocedure.

4 ee in constant7 visual contact 5it) t)e ot)er $round staff and fli$)t cre5 t)rou$)out t)e maneuver. If visual contact is lost7 t)e oeration must sto and not re-commence until visual contact is re-establis)ed.

&.0.# Guide Man Hand &ignals <6or G&*=

0o !ttract OperatorAs !ttention and 0ae Co,,and: 0o *nd Co,,and:

"rms )eld above )ead in vertical osition 5it) alms7 facin$ "rms crossed on c)est.for5ard.

Meanin$B I am in c)ar$e of t)is maneuver. =ou 5ill ta4e orders Meanin$B I am no lon$er $ivin$ you orders.only from me.

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6orard Move,ent <0oard ,an=:

"rms a little aside and reeatedly movin$ u5ards7 bac45ards7bec4onin$ on5ards.

Bacard Move,ent:

"rms by sides7 alms facin$ for5ard7 s5et for5ard andu5ard reeatedly.

0urn Right:

*eft arm do5n5ard7 )and e2tended7 ri$)t arm reeatedlymoved u5ard bac45ard. Seed of arm movement indicatin$rate of turn.

0urn $e"t:

Ri$)t arm do5n5ard7 )and e2tended7 left arm reeatedlymoved u5ard bac45ard. Seed of arm movement indicatin$rate of turn.


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IGOM)Chapter

$i"t:

Stretc) bot) arms to5ard load or equiment7 alm u7 )and

movement in u5ard direction.

$oer:

Stretc) bot) arms to5ard load or equiment7 alm do5n7 )and

movement in do5n5ard direction.!cco,panied Move,ent:

ome 5it) *oad or equiment. Maintain eye to eye contact5it) oerator or driver. S5in$ do5n oosite arm.

&top:

"rm reeatedly crossed above )ead @t)e seed of t)e armmovement must be related to t)e ur$ency of t)e stoA.

I,,ediate stop: :ands cross over )ead 5it) clenc)ed fists.

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Indicate .istance:

Distance s)o5n bet5een )ands must corresond e2actly 5it)e2istin$ mar$in.

OD7 !ll is Clear

or continue -' our On

or .rive !a':

*ift stretc)ed ri$)t arm7 )and closed7 t)umb raised.

Chocs InsertedJ &ta-iliers On:

"rms do5n7 )and closed facin$ in5ard7 t)umbs e2tended7move arms in5ards.

Chocs Re,ovedJ &ta-iliers O"":

"rms do5n7 )ands closed facin$ out5ard7 t)umbs e2tended7move arms out5ard.


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IGOM)Chapter

0o Interrupt Poer &ource

<*lectricit'; 6uel; !ir=:

Ri$)t arm and )and level 5it) s)oulder7 alm do5n5ard)ori%ontally s5in$in$ from e2tended arm to t)roat.

&top *ngine:

Ri$)t arm and )and level 5it) s)oulder7 alm do5n5ard7 )andon t)roat ma4in$ )ori%ontal move to t)e ri$)t7 assin$ )andacross t)roat.

0o Connect or .isconnect:

Raise left arm and )and7 5it) fin$ers e2tended )ori%ontally.

Connect: Ri$)t )and 5it) clenc)ed fist movin$ u5ard to contact left alm.

.isconnect: Ri$)t )and 5it) clenc)ed fist leavin$ left alm

do5n5ard.

Braes On/O"":

Ri$)t arm and )and raised )ori%ontally in front of body.

Release -raes: ,it) fist clenc)ed7 t)en e2tend fin$ers7 almin5ard.

*ngage -raes: ,it) e2tended fin$ers7 alm in5ard7 t)en

clenc) fist.

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&.0.& Marshalling Hand &ignals <6or !ircra"t=

4 Do not erform aircraft mars)allin$ unless it is ermitted by t)e local airort aut)ority and you )ave been trained andaut)ori%ed.

4 Give mars)allin$ )and si$nals from a osition for5ard of t)e aircraft 5)ile facin$ and 5it)in vie5 of t)e ilot.

4 <se illuminated torc) li$)ts?5ands to imrove t)e visibility of t)e )and si$nals in t)e follo5in$ situationsB

F Insufficient aron li$)tin$

F Poor visibility

F Ni$)t conditions

F ,)en required by local "irort "ut)orities or re$ulations.

Note:

Caution:8o avoid any ossible confusion by t)e /li$)t re57 do not use $uide man )and si$nals for equiment until allaircraft mars)allin$ )as been comleted.

• +he hand signals printed on the following pages are illustrated with the use of wands. +he meaning of the signals remainsthe same when bats, glo'es or illuminated torch lights are used.

• t is not possible to gi'e signals for engaging;releasing par&ing bra&es with the use of bats or illuminated torch lights.

Identi"' Gate

Raise fully e2tended arms strai$)t above )ead 5it) 5ands ointin$ u7 move )ands fore and aft to 4ee from blendin$ intobac4$round.

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Continue to 0a(i &traight !head

9end e2tended arms at elbo5s and move 5ands u and do5n from 5aist to )ead.

&lo .on

Move e2tended arms do5n5ards in a Jattin$ $estureK7 movin$ 5ands u and do5n from 5aist to 4nees.

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0urn Right <6ro, the Pilots Point o" 9ie=

,it) left arm and 5and e2tended at a 3V an$le to t)e body7 ri$)t )and ma4es t)e come a)ead si$nal. 8)e rate of si$nal motionindicates to t)e ilot t)e rate of aircraft movement desired.

0urn $e"t <6ro, the Pilots Point o" 9ie=

,it) ri$)t arm and 5and e2tended at a 3V an$le to t)e body7 left )and ma4es t)e come a)ead si$nal. 8)e rate of si$nal motionindicates to t)e ilot t)e rate of aircraft movement desired.

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IGOM)Chapter

&top/*,ergenc' &top

/ully e2tend arms and 5ands to cross above t)e )ead.

Hold Position/&tand8-'

/ully e2tend arms and 5ands do5n5ards at a &'V an$le to t)e sides. :old t)e osition until t)e aircraft is clear for t)e ne2tmaneuver.

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Proceed to +e(t Marshaller or as .irected -' 0oer/Ground Control

Point bot) arms u5ard7 move and e2tend arms out5ard to side of body and oint 5it) 5ands to direction of ne2t mars)aller orta2i area.

*nd Marshalling

Perform a standard military salute 5it) ri$)t )and and?or 5and to disatc) t)e aircraft. Maintain eye contact 5it) t)e fli$)t cre5until t)e aircraft )as be$un to ta2i.

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IGOM)Chapter

6ire

/ire>Move ri$)t )and in an e2a$$erated fi$ure of ei$)t @0A7 or a fannin$ tye motion7 from t)e s)oulder to t)e 4nee7 5)ile at t)esame time ointin$ 5it) t)e left-)and 5and to t)e area of t)e fire.

&et Braes

Raise )and ust above s)oulder )ei$)t 5it) oen alm. (nsurin$ eye contact 5it) t)e fli$)t cre57 close )and into a fist. .O +O0move until receit of t)umbs u ac4no5led$ment from t)e fli$)t cre5.

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Release Braes

Raise )and ust above s)oulder )ei$)t 5it) )and closed in a fist. (nsurin$ eye contact 5it) t)e fli$)t cre57 oen alm. .O +O0move until receit of t)umbs u ac4no5led$ment from t)e fli$)t cre5.

Chocs Inserted

,it) arms and 5ands fully e2tended above )ead7 move 5ands in5ard in a Jabbin$K motion until t)e 5ands touc).

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IGOM)Chapter

Chocs Re,oved

,it) arms and 5ands fully e2tended above )ead7 move 5ands out5ard in a Jabbin$K motion. .O +O0 remove c)oc4s untilaut)orised by t)e fli$)t cre5.

&tart *ngines

Raise ri$)t arm to )ead level 5it) 5and ointin$ u and start a circular motion 5it) )and7 at t)e same time 5it) t)e left armraised above )ead level oint to aircraft.

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*,ergenc' *ngine &hut .on

(2tend arm 5it) 5and for5ard of body at s)oulder level7 move )and and 5and to to of left s)oulder and dra5 5and to to of ri$)t s)oulder in a slicin$ motion across t)roat.

&.0.' 0echnical/&ervicing Hand &ignals@Ground &ta"" to 6light Cre

4 Only use manual si$nals 5)en verbal communication is not ossible.

4 Ma4e sure ac4no5led$ement is received from t)e fli$)t cre5 on all occasions.

Connect 0o-ar:

9rin$ arms above t)e )ead and $ras forearm 5it) oosite )and.

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IGOM)Chapter

!ir ?p <&uppl' Pressurised !ir "or *ngine &tart=:

,ave arms u do5n from t)i$) to 5aist 5it) alms u.

Connect/.isconnect Ground Poer

0o connect ground poer:

:old arms fully e2tended above )ead7 oen left )and )ori%ontally and move fin$er tis of ri$)t )and into and touc) t)e oenalm of left )and @formin$ a J8KA. "t ni$)t7 illuminated 5ands can also be used to form t)e J8K above t)e )ead.


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0o disconnect poer:

:old arms fully e2tended above )ead 5it) fin$er tis of ri$)t )and touc)in$ t)e oen )ori%ontal alm of t)e left )and@formin$ a J8KA7 t)en move ri$)t )and a5ay from t)e left. .O +O0 disconnect o5er until aut)orised by t)e fli$)t cre5. "tni$)t7 illuminated 5ands can also be used to oen t)e J8K above t)e )ead.

!""ir,ative/!ll Clear

Raise ri$)t arm to )ead level 5it) 5and ointin$ u or dislay )and 5it) t)umbs u7 left arm remains at side by 4nee.


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IGOM)Chapter

+egative

:old ri$)t arm strai$)t out at 3V from s)oulder and oint 5and do5n to $round or dislay )and 5it) t)umbs do5n7 left )andremains at side by 4nee.

Interphones

(2tend bot) arms at 3V from body and move )ands to cu bot) ears.


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.o not 0ouch Controls

Raise ri$)t )and above )ead level and close fist or )old 5and in )ori%ontal osition7 left arm remains at side by 4nee.

Open/Close &tairs 6orard/!"t

,it) ri$)t arm at side and left arm raised above )ead at a &'V an$le7 move ri$)t arm in s5eein$ motion to5ards to of left s)oulder.


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IGOM)Chapter

&.0.+ 0echnical/&ervicing Hand &ignals@6light Cre to Ground &ta""

Braes *ngaged:

Raised arm and )and7 5it) fin$ers e2tended7 )ori%ontally infront of face. :and is t)en closed to a fist.

Braes Released:

Raised arm7 5it) fist clenc)ed7 )ori%ontally in front of face. :and is t)en oened to an oen alm.

Insert 4heel Chocs:

"rms e2tended7 alms out5ards7 and )ands movin$ in5ards.

Re,ove 4heel Chocs:

:ands crossed in front of face7 alms in5ards7 and armsmovin$ out5ards.

Read' to &tart *ngine<s=:

One )and raised 5it) t)e aroriate number of fin$ersstretc)ed indicatin$ t)e number of t)e en$ine to be started.

!ll Clear:

"c4no5led$ement of all $round actions.


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&.0. Push-ac Hand &ignals@Headset Operator to 0ug .river 9ehicle

Braes O""

Raise )and ust above s)oulder )ei$)t 5it) closed fist and ensuring e'e contact ith tug driver oen alm.

Clear to Push

:old arm strai$)t out at a 3V an$le from t)e s)oulder and dislay )and 5it) t)umb u. 8)is indicates to t)e tu$ driver t)at allequiment is clear of t)e aircraft7 t)e c)oc4s )ave been removed7 t)e aircraft bra4es are off and t)e fli$)t cre5 )as $ivenclearance to commence us)bac4.


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IGOM)Chapter

+egative/Hold

:old arm strai$)t out at 3V an$le from t)e s)oulder and dislay )and 5it) t)umb do5n. 8)is indicates to t)e tu$ driver t)at t)eaircraft is not ready for us)bac4 and to )old osition.

9ehicle Braes On/&top

Raise )and ust above s)oulder )ei$)t 5it) oen alm and ensuring e'e contact ith tug driver close into a fist. "t t)e end of t)e us)bac4 also indicates to tu$ driver t)at aircraft bra4es )ave been set. 8u$ driver s)ould return t)e si$nal to t)e :eadsetoerator to confirm ve)icle bra4es set.


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&lo .on

,it) )and at a &'V an$le do5n5ard to t)e side ma4e a Jattin$K motion.

Change o" Push-ac .irection

8ouc) nose 5it) fin$er and 5it) arm at a 3V an$le to t)e s)oulder7 oint in t)e direction t)at t)e aircraft needs to be turned to.


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IGOM)Chapter

0 Push-ac Hand &ignals@4ingaler to Headset Operator/0ug .river Clear to

Move !ircra"t

Raise one fully e2tended arm 5it) 5and strai$)t above )ead and 5it) t)e ot)er arm and 5and at a &'V an$le do5n5ard to t)eside.

&top Move,ent o" !ircra"t

/ully e2tend arms and 5ands to cross above t)e )ead.


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Hold Move,ent o" !ircra"t

/ully e2tend arms and 5ands do5n5ards at a &'V an$le to t)e sides. :old t)is osition until it is clear for t)e aircraft to move.

7> !ircra"t !rrival

&..1 !ctions Prior to !rrival

4 onduct /OD c)ec4 on entire stand removin$ all debris.

4 Ma4e sure t)e stand surface condition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement.

4 Ma4e sure t)e aircraft at) and ram area is free of obects and obstacles 5)ic) t)e aircraft may stri4e or endan$er ot)ersdue to et blast effects.

4

Ma4e sure all Ground Suort (quiment @GS(A is ositioned 5ell clear of t)e aircraft at)7 outside t)e (quiment Restraint "rea @(R"A.

4 Ma4e sure aircraft doc4in$ $uidance system is oeratin$7 or mars)allin$ staff is resent.

4 Ma4e sure additional $round ersonnel @suc) as 5in$ 5al4ersA are resent @if requiredA.

.anger: "ll ersons not involved in t)e aircraft arrival oeration must stay 5ell clear of t)e arrivin$ aircraft and must notaroac) t)e aircraft untilB8)e en$ines )ave been s5itc)ed off and are soolin$ do5n.8)e anti-collision li$)ts )ave been s5itc)ed off7 and8)e main $ear 5)eel c)oc4s are ositioned.learance to aroac) t)e aircraft )as been $iven by t)e a$ent resonsible for t)e arrival oeration7 if alicable.

Prior to t)e arrival of t)e aircraft7 t)e follo5in$ equiment must be serviceable and available on t)e standB

4 )oc4s @as required by aircraft tyeA

4 Safety ones @as required by aircraft tyeA

4 Ground o5er @as requiredA

4 Preconditioned air @as requiredA

4 :eadset inter)one @if alicableA

4 Day or ni$)t 5ands @5)ic)ever is alicableA


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IGOM)Chapter

&..! &tandard !rrival Procedure

7>7271 !ircra"t !rrival at a &tand or Open Ra,p

/or a standard arrival rocedure at a stand 5it)out an automated $uide-in system or at an oen ramB

4 "s aircraft aroac)es t)e stand area7 t)e mars)aller oints to t)e $uide-in line on t)e ram to be follo5ed by t)e aircraft bystandin$ at t)e to of t)e $uide-in line and $ivin$ t)e JID(N8I/= S8"NDK si$nal.

4 ,)ile t)e aircraft ta2ies alon$ t)e $uide-in line7 t)e mars)aller $ives t)e Jontinue to 8a2i a)eadK si$nal 5it) mars)allin$5ands.

4 8)e nose 5)eel s)ould follo5 t)e lead-in line all t)e 5ay to t)e aroriate sto oint. <se t)e J8urn *eftK or J8urn Ri$)tKsi$nals to correct t)e trac4 of t)e aircraft as required.

4 "s t)e aircraft aroac)es t)e sto osition7 use t)e JSlo5 Do5nK si$nal if required. "s t)e nose 5)eel reac)es t)e stooint slo5ly cross t)e 5ands in t)e JStoK si$nal.

4 Once t)e aircraft )as come to a comlete sto and all conditions for c)oc4in$ are met7 t)e aircraft can be c)oc4ed.

4 Ground o5er and Pre-onditioned "ir are connected @if required?availableA.

4 If at any time durin$ aircraft movement you are unsure or identify an imminent dan$er7 S8OP t)e aircraftW

&..!.! !ctions !"ter !rrival

?pon aircra"t stopping:

4 Position 5)eel c)oc4s at nose landin$ $ear 5)eels.

4 Position and connect t)e Ground Po5er <nit7 if required7 before en$ine s)ut do5n.

!"ter engines have -een sitched o""; are spooling don and anti8collision lights have -een sitched o"":

4 Position 5)eel c)oc4s at t)e main landin$ $ear 5)eels and confirm to fli$)t cre5.

4 Position t)e assen$er boardin$ device@sA after confirmin$ t)ere is no dama$e on t)e cabin door area of t)e aircraft.

4 Position t)e safety cones.

4 onduct an arrival 5al4around to insect for dama$e on t)e follo5in$ arts of t)e aircraftB

F "ll car$o doors

F "ll access anels and servicin$ access oints

F "ircraft fusela$e

F "ircraft en$ine co5lin$s

F "ircraft assen$er doors.

4 Give clearance for GS( to aroac) aircraft.

4 Remove nose $ear c)oc4s @temorary lacement onlyA.

Note: f any damage is found, report it immediately to super'isor and do not approach the aircraft with any G<- inthe area where the damage has been found.

Caution:If an aircraft arrives 5it) an unserviceable anti-collision li$)t7 do not aroac) t)e aircraft until )eadsetcommunication )as been establis)ed 5it) t)e fli$)t cre5.

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&..# Ground &upport *uip,ent on !rriving !ircra"t

7>7371 Ground Poer ?nit <GP?=

4 It is ermitted to re-osition a GP< inside t)e (R" rovided t)ere is an assi$ned GP< ar4in$ osition.

4 Position t)e GP< on t)e ri$)t-)and side of t)e nose arallel to t)e aircraft center line 5it) t)e to5bar facin$ a5ay from t)eaircraft as s)o5n belo5.

4 Set ar4in$ bra4e?c)oc4 t)e GP<.

&..#.! Cooling/Heating ?nits/Pre8Conditioned !ir <PC!=

4arning:9efore sulyin$ air by e2ternal source ma4e sure t)at at least one cabin door is oen and remains oen durin$ airunit oeration as er oeratin$ airline rocedure.

4arning:Ma4e sure t)at a motori%ed $round air suly unit is not near t)e aircraft. 8)e en$ine e2)aust ie of t)e unitM?&0 oint a5ay from t)e aircraft. :eat from t)e unitCs e2)aust can cause dama$e to t)e aircraft structure.

"s art of t)e fuel conservation ro$rams of most airlines7 re-conditioned air is required at all airorts t)at rovide on-stand re-conditioned air.

Refer to t)e oeratin$ airlineCs manual for t)e secific aircraft tye for t)e location of t)e P" access anel on t)e aircraft.

0o connect PC!:

4 Oen access anel.

4 onnect $round re-conditioned air unit to aircraft.

4 Start u $round re-conditioned air unit.

4 On t)e $round re-conditioned air unit7 select t)e desired coolin$ or )eatin$ air temerature or osition t)e selector in t)earoriate osition.

0o disconnect PC!

4 S)ut do5n $round re-conditioned air unit.

4 Disconnect $round re-conditioned air unit from aircraft.

4 lose t)e access anel.

4 Retract t)e P" )ose to t)e fully sto5ed and secured osition.

71 !ircra"t .oors4 Do not oerate !+ aircraft doors unless you )ave been trained and aut)ori%ed to do so.

4 See4 assistance from maintenance ersonnel if any difficulty is e2erienced durin$ normal door oeration.

Caution:Do not oerate or leave doors oen in 5inds e2ceedin$ t)ose indicated in t)e manufacturerCs limitations.

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IGOM)Chapter

&.13.1 Ca-in !ccess .oors

717171 General

8)ere are variances bet5een airlines re$ardin$ resonsibility for oeratin$ cabin access doors. 8)e oeratin$ airline determines5)et)er $round staff or cabin cre5 are aut)ori%ed to oerate cabin access doors>all $round ersonnel M<S8 follo5 roceduresas set by t)e oeratin$ airline GOM.

.anger:abin access doors s)all only be in oen osition if t)ere is an aroriate boardin$ device ositioned at t)e door.abin access doors may not be oened 5it)out aroriate equiment ositioned at t)e door.8)ere is a ris4 of fallin$ 5)ile oeratin$ cabin doors.Slide deloyments can be fatal. If an armed door be$ins to oen7 do not attemt to )old t)e door7 as you ris4 bein$seriously inured or 4illed.

If a cabin access door is found oen 5it)out a boardin$ device ositioned at t)e door you must immediately notify a suervisor ort)e airline reresentative.

4 Do not attemt to close t)e cabin access door unless trained and qualified.

4 Guard t)e cabin access door until a qualified erson is resent to close it.

&.13.1.! Opening Ca-in !ccess .oors

8:IS S(8ION PRO6ID(S G(N(RI S"/(8= PR("<8IONS "ND DO(S NO8 ONSI8<8( 8R"INING ON OP(NING?

*OSING O/ "IRR"/8 DOORS.

/O**O, OP(R"8ING "IR*IN(CS GOM "ND 8R"INING "S R(E<IR(D.

&.13.1.!.1 Opening o" Ca-in !ccess .oors "ro, Inside -' 0rained Cre

Ground staff s)ouldB

4 noc4 t5ice on t)e door from outside to indicate t)at a boardin$ device is roerly ositioned outside a door to be oenedand t)at t)e door s5in$ area is free of obstructions.

4 Stand clear of t)e door and 5ait for t)e cabin cre5 to oen.

4 @"s alicableA "ssist cabin cre5 5it) movin$ t)e door to t)e fully oened osition and en$a$in$ t)e $ust loc4 as necessary.

&.13.1.!.! Opening o" Ca-in !ccess .oors "ro, Inside -' !uthoried and 0rained Ground &ta""

4 )ec4 t)at t)e door is disarmed.

4 )ec4 t)at all indicators s)o5 t)at it is safe to oen t)e door.

4 )ec4 visually t)at a boardin$ device is ositioned at t)e door.

4 Oen t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resectiveaircraft tye secific instructions7 and?or your trainin$.

&.13.1.!.# Opening Ca-in !ccess .oors "ro, Outside ith Cre/Ground &ta"" on Board

4 *oo4 for indications t)at t)e door is disarmed.


4 If t)ere is no indication from t)e cabin cre5 t)at t)e door is disarmed7 4noc4 t5ice on t)e door and reeat t)e revious ste.

4 If t)ere is still no indication from t)e cabin cre5 t)at t)e door is disarmed7 contact t)e Pilot-in-ommand via an oen coc4it5indo5 or t)e aircraft inter)one system.

4 If t)ere is no cabin cre5 on board and t)e red?oran$e streamer is visible across t)e interior of t)e door 5indo57 t)en do notoen t)e door. Instead7 see4 assistance from airline ersonnel.

4 If you cannot confirm t)at t)e door is disarmed7 DO NO8 OP(N 8:( DOOR.

4 Once you confirm t)at t)e door is disarmed7 oen t)e door slo5ly and carefully in accordance 5it) t)e instructions andmar4in$s labeled on t)e door7 and t)e resective aircraft tye secific instructions.

4 If inte$ral airstairs @ot)er t)an t)ose ermanently affi2ed to a boardin$ doorA are to be used7 sli$)tly oen t)e door until t)eairstairs are fully e2tended.

4 Move t)e door to t)e fully oened osition and en$a$e t)e $ust loc4.

&.13.1.!.& Opening Ca-in !ccess .oors "ro, Outside ith no Cre/Ground &ta"" on Board

4 *oo4 for indications t)at t)e door is disarmed.


4 If you cannot confirm t)at t)e door is disarmed7 DO NO8 OP(N 8:( DOOR.

4 Once you confirm t)at t)e door is disarmed7 t)en oen t)e door slo5ly and carefully in accordance 5it) t)e instructions andmar4in$s labeled on t)e door7 and t)e resective aircraft tye secific instructions.

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4 If inte$ral airstairs @ot)er t)an t)ose ermanently affi2ed to a boardin$ doorA are to be used7 t)en sli$)tly oen t)e door @aarAuntil t)e airstairs are fully e2tended.

4 Move t)e door to t)e fully oened osition and en$a$e t)e $ust loc4.

&.13.1.# *,-aration or .ise,-aration 0hrough Ca-in !ccess .oors

9efore allo5in$ assen$ers or cre5 embar4ation or disembar4ation via a cabin access door7 ensure t)at t)e boardin$ device is

roerly ositioned at t)e door7 and if stairs or inte$ral airstairs are to be used7 t)at bot) $uard rails @if alicableA are e2tended.

&.13.1.& Closing Ca-in !ccess .oors

4 Ma4e sure service doors are closed immediately after servicin$ is comleted.

4 Receive confirmation from t)e cre5 t)at t)e cabin acces door@sA may be closed for dearture.

4 9efore removin$ t)e last boardin$ device from an aircraft7 inform any $round staff onboard t)e aircraft t)at t)e last cabinaccess door is bein$ closed and t)e last boardin$ device is bein$ removed from t)e aircraft.

4 *oo4 for any ossible obstructions around t)e door area and remove t)em.

4 Ma4e sure t)e door $ust loc4 is released and assist t)e erson closin$ t)e door by movin$ it to t)e aar osition.

Caution:If t)e cabin access door cannot be closed 5it) t)e boardin$ device connected7 t)en t)e oeration must beerformed from inside t)e aircraft 5it) e2tra vi$ilance and 5it)out assistance of $round staff outside t)e aircraft.

4 Do not remove t)e boardin$ device from t)e aircraft until t)e door is fully closed and loc4ed.

4 If stairs 5ere used at a cabin access door7 t)en retract t)e stair )andrails if necessary to close t)e door. Remain at t)e toof t)e stair latform until t)e door is fully closed7 and t)en descend t)e stairs before t)ey are moved.

4 lose t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resectiveaircraft tye secific instructions.

4 9efore leavin$ t)e vicinity of t)e door7 confirm t)at t)e door is roerly seated flus) 5it) t)e surroundin$ airframe and t)at t)e e2terior door )andle is flus) 5it) t)e surface of t)e door.

4 See4 assistance from aircraft maintenance ersonnel any time a door malfunction occurs.

4 Do not retract equiment stabili%ers in advance of t)e cabin door bein$ fully closed.

4 9efore retractin$ equiment from t)e door7 c)ec4 to ensure t)e maneuverin$ area is clear of all obstructions and ersonnel.

4 If a assen$er boardin$ stairs unit is used7 t)en retract t)e assen$er stairs canoy. Move t)e equiment to its arovedar4in$ osition and en$a$e any alicable restraints @suc) as closin$ t)e door on t)e assen$er boardin$ stairs oenin$A.

4 Ma4e sure t)at t)e cabin access door and t)e surroundin$ door frame and anels s)o5 no visible si$ns of dama$e.

F If dama$e is discovered durin$ insection of t)e cabin access door or frame7 t)en immediately reort it to aircraftmaintenance ersonnel7 and if available7 t)e Pilot-in-ommand.

&.13.1.' Re8Opening Ca-in !ccess .oors

If a cabin access door is not closed roerly t)en it must be re-oened and re-closed. Ot)er situations 5)en cabin access doorsmay need to be re-oened include t)e follo5in$B

4 Subsequent delivery of caterin$ and?or sulies7 after t)e assen$er boardin$ devices )ave been removed7

OR

4 Re-connectin$ of assen$er boardin$ devices after t)e initial removal.

If t)ere is no cre5 on board t)e aircraft7 follo5 t)e alicable Opening Cabin "ccess Doors rocedures in IGOM.

4 Once t)e cabin access door )as been closed in rearation for dearture7 do not attemt to re-oen any aircraft door 5it)outt)e aut)ori%ation of t)e fli$)t cre5.

4 If you believe a door must be re-oened7 you must notify t)e fli$)t cre5 t)rou$) an oen coc4it 5indo5 or use t)e fli$)t

inter)one system.

4 If t)e cre5 requires a door to be re-oened7 t)ey 5ill notify $round staff.

4 Re$ardless of 5)ic) arty requested t)at t)e door be re-oened7 once t)e fli$)t cre5 $ives clearance for t)e door to be re-oened7 follo5 t)e actions?stes inB Opening Cabin "ccess Doors.

4 If aut)ori%ation to re-oen t)e door is not $ranted7 do not attemt to re-oen t)e door unless clearance $iven by t)e fli$)tcre5.

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IGOM)Chapter

&.13.! Cargo Hold .oors

717271 Opening Cargo Hold .oors

4 Do not oerate car$o doors unless trained and aut)ori%ed.

4 Manual oeration of an electrically or )ydraulically oerated car$o door may only be erformed by maintenance ersonnel orfli$)t cre5.

4 Do not oen t)e car$o doors until t)e aircraft en$ines )ave been s)ut do5n and t)e anti-collision li$)ts )ave been s5itc)edoff.

4 9efore ositionin$ loadin$ equiment or any ot)er $round suort equiment at car$o doors and oenin$ car$o doors7erform a visual c)ec4 for any si$ns of dama$e to t)e doors or surroundin$ areas.

F If any irre$ularities are discovered durin$ t)is visual c)ec47 reort t)em to aircraft maintenance ersonnel and7 ifavailable7 t)e Pilot-in-ommand.

4 ar$o doors must be oened usin$ tec)nical stes or belt loaders equied 5it) raised safety rails to reac) t)e car$o doors.<*D loaders must not be used. @Not alicable to main dec4 car$o doorsA.

4 Oen t)e car$o doors in accordance 5it) t)e resective aircraft tye secific instructions.

4 "llo5 adequate sace for door clearance to avoid equiment obstructin$ t)e free assa$e of t)e door.

F Most aircraft lo5er comartment car$o doors )in$e u5ards. 9e a5are t)at 5)en oenin$ or closin$ car$o doors7 t)elo5er ed$e of t)e door 5ill s5in$ do5n before $oin$ u5ard.

F /or main dec4 car$o comartment doors7 remove safety barrier once t)e main dec4 loader is in osition.

4 If t)e car$o door 5ill not oen7 do not use e2cessive force7 tools or $round suort equiment to us) or ull on t)e door to oen it. ontact aircraft maintenance ersonnel for assistance.

&.13.!.! Closing Cargo Hold .oors

4 Do not oerate car$o doors unless you )ave first been trained and aut)ori%ed.

4 Manual oeration of an electrically or )ydraulically oerated car$o door may only be erformed by maintenance ersonnel orfli$)t cre5B

F 9efore closin$ t)e car$o doors7 ensureB t)at load restraint and door rotection nets are roerly fitted

F t)at t)e car$o comartment li$)ts )ave been s5itc)ed off unless required for carria$e of "6I

F t)at t)e door area includin$ t)e door sill and frame are free of $ravel7 5ater7 ice and ot)er forei$n substances orobstructions

F t)at t)e door and door frame s)o5 no visible si$ns of dama$e

F t)at any dama$e discovered durin$ t)e insection of t)e car$o doors and surroundin$ areas?frames is immediately

reorted to aircraft maintenance ersonnel and t)e Pilot-in-ommand.4 "ll car$o doors must be closed usin$ tec)nical stes or belt loaders equied 5it) raised safety rails to reac) )e car$o

doors. <*D loaders must not be used. @Not alicable to main dec4 car$o doorsA.

4 )ec4 t)at door loc4 indicators are en$a$ed?roerly set as alicable and t)at t)e door is roerly loc4ed7 )andles aresto5ed flus) and anels are roerly closed.

4 If a car$o comartment door is not closed roerly7 it must be re-oened and re-closed.

Caution:If a car$o door must be re-oened rior to aircraft movement7 aroval from t)e fli$)t cre5 via t)e $round staff resonsible for t)e dearture must be obtained.

&.13.!.# Re8Opening o" Cargo Hold .oors

4 If a car$o comartment door is not closed roerly7 it must be re-oened and re-closed.

4 Once t)e re-dearture 5al4around )as ta4en lace7 do not attemt to re-oen any aircraft door 5it)out t)e aut)ori%ation of t)e fli$)t cre5.

4 If you believe a door must be re-oened7 you must notify t)e fli$)t cre5 t)rou$) an oen coc4it 5indo5 or use t)e fli$)tinter)one system.

4 If t)e fli$)t or cabin cre5 requires a door to be re-oened7 t)ey 5ill notify $round staff.

4 Re$ardless of 5)ic) arty requested t)at t)e door be re-oened7 if t)e fli$)t cre5 $ives clearance for t)e door to be re-oened7 follo5 t)e actions?stes inB Opening Cabin "ccess Doors.

4 If aut)ori%ation to re-oen t)e door is not $ranted7 do not attemt to re-oen t)e door unless clearance is received from t)efli$)t cre5.

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&.11 !ircra"t $oading

&.11.1 &upervision o" !ircra"t $oading

7117171 General

9efore loadin$7 t)e )old s)all be visually insected for dama$e t)at can affect t)e load caacity. " qualified individual must

suervise t)e loadin$ of t)e aircraft and rovide a si$ned confirmation to sayB

4 8)e aircraft )as been loaded as instructed>includin$ any secial load instructions

4 8)e condition of loc4s7 restraints or <*Ds )as not affected load caacity

4 8)e bul4 load and <*Ds are correctly secured and loc4s and nets are in use

4 6isible dan$erous $oods ac4a$es 5ere insected rior to loadin$

4 Secial loads7 includin$ dan$erous $oods )ave been sto5ed and secured accordin$ to re$ulations and oeratin$ airlinerocedures

4 8)e )olds are free of any forei$n obects

4 "ny deviations are noted.

&.11.1.! $oading o" General Baggage/Cargo

8)e erson resonsible for loadin$ is in c)ar$e of7 and resonsible for7 t)e safe and efficient loadin$ and offloadin$ of t)e aircraftas 5ell as t)e rotection of t)e $oods carried. :e 5ill ensure t)e aircraft is loaded as secified by t)e load a$ent7 in accordance5it) t)e oeratin$ airline rocedures.

4 8)e erson resonsible for loadin$ s)all be trained in accordance to t)e standards outlined in ":M +11.

&.11.1.# $oading o" .angerous Goods <here Carried=

8)e erson resonsible for loadin$ is resonsible for t)e loadin$ of Dan$erous Goods s)iments as described in t)e I"8" DGManual and must be qualified as er I"8" Dan$erous Goods Re$ulations trainin$ requirements.

&.11.! &a"et' Reuire,ents &peci"ic to !ircra"t $oading Operations

7117271 General

4 Get assistance 5)en movin$ )eavy articles.

4 Do not use ba$$a$e carts to $ain access to car$o comartments.

4 8)e loader brid$e )ei$)t s)all be monitored durin$ t)e loadin$ rocess and adusted as necessary to maintain a correct

ali$nment 5it) t)e car$o )old floor.

4 <se <*D *oader latform $uiderails as required to ensure ali$nment 5)en loadin$.

4 9loc4 or secure car$o 5)ic) 5ill not lie flat on conveyor belts.

4 Pus) DO NO8 P<** containers on and off dollies and loaders.

4 Protect live s)iments from inclement 5eat)er.

4 9e alert for secial?dan$erous $oods s)iments. no5 )o5 t)ey must be )andled and secured.

4 Oerators of equiment s)all ensure t)at ot)er ersonnel are not entraed by movement of load?allets?containers eit)er int)e aircraft or on t)e loadin$ equiment.

4 Gates of loaded carts s)ould be lo5ered carefully7 in case loose car$o falls out and causes inury.

4 :olds and comartments s)all only be entered or e2ited by usin$ t)e aroriate elevatin$ device and 5)ic) )as beenositioned and secured7 e.$. belt conveyor and car$o loader.

4 Do not 5al4 bet5een <*Ds or carts bein$ to5ed7 or 5)en t)ey are stationary on t)e ram.

4

,)en loadin$ )as been comleted7 move all loadin$ equiment 5ell clear of t)e aircraft.

&.11.!.! &pecial Precautions hen using Carts

4 Do not 5ed$e li$)t ac4a$es bet5een )eavier items.

4 Do not overload. (nsure curtains or restraints on carts are secured 5)ile transitin$7 @if equiedA.

4 (nsure t)e overall )ei$)t of load ermits safe l iftin$ of eac) iece of load durin$ loadin$ and offloadin$ of carts by ersonnelstandin$ on t)e $round.

4 ,)en usin$ taraulins7 ensure all stras are securely fastened to t)e ba$$a$e cart.

4 ,)en not in use t)e bra4in$ system s)all be en$a$ed on all strin$s of ba$$a$e carts.

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IGOM)Chapter

&.11.!.# &pecial Reuire,ents hen using 0ractors

4 Drive tractors and carts 5it)in seed limits accordin$ to local airort re$ulations7 and ta4e care to avoid s)ar turns7 er4sand sudden stos.

4 "roac) t)e aircraft at 5al4in$ seed.

4 *imit t)e number of carts and dollies in a train to t)e ma2imum secified by t)e local airort re$ulations.

4 Do not attemt s)ar turns close to t)e aircraft. ee at least 1m @#ftA a5ay from t)e fusela$e.

&.11.!.& &pecial Precautions hen using Belt $oaders

4 (nsure roer searation bet5een articles on t)e conveyor belt to avoid ammin$.

4 "dust t)e bac4 of t)e conveyor belt correctly to avoid droin$ $oods from t)e belt.

4 :andrails s)all be deloyed 5)en a belt loader is used to $ain access to aircraft car$o )olds )o5ever caution s)all bee2ercised 5)ere t)ere is restricted clearance 5it) t)e aircraft fusela$e or en$ines.

&.11.!.' &pecial Precautions hen using ?$. $oaders

4 DO NO8 stand bet5een loader and movin$ dollies.

4 "li$n dollies correctly to loader. <se $uide man if required.

4 <*D loaders s)ould not be used to transort <*Ds across t)e ram unless secifically desi$ned for t)is urose.

4 Do not move <*Ds until ersonnel are clear of all )a%ards.

4

,)enever ossible7 reverse in a strai$)t line at a 5al4in$ ace7 monitorin$ all sides for clearance.4 (nsure at) of loader is clear of all obstructions rior to initiatin$ turns.

4 Retract or lo5er )andrails7 latforms and oerators sections to ensure adequate clearance before ositionin$ equiment.

4 (2tend all )andrails before loadin$ or unloadin$.

4 Do not rotate a <*D on a loader elevator latform 5)ile raised or in-transit.

4 9efore removal or reositionin$ of loader7 ensure any load ositioned in t)e door5ay is secured a$ainst roll out.

Caution:,arnin$ /all :a%ardB Do not ride on t)e elevatin$ latform to $ain access to t)e loader brid$e.

&.11.!.+ $o84ing !ircra"t

4 8o revent dama$e to aircraft 5it) lo5 5in$s7 ba$$a$e tractors s)all sto aro2imately 1 meter @# ftA from t)e belt loader to

un)oo4 t)e carts. Move t)e tractor a5ay and osition t)e carts by )and.4 8a4e care 5)en ullin$ or us)in$ carts esecially 5)en ram conditions are sliery. ,)en necessary obtain assistance.

4 ,)en removin$ ba$$a$e carts7 t)e tractor s)all be ositioned ointin$ a5ay from t)e aircraft 5in$ and t)e ba$$a$e cart ulled to t)e tractor.

4 (2treme caution must be used 5)en usin$ covered ba$$a$e carts.

&.11.!. Bul $oading o" &,aller !ircra"t

4 <se belt loaders if t)e door sill )ei$)t does not allo5 items to be assed into t)e door5ay 5it)out undue liftin$ "l5aysconsider t)e use of belt loaders for )eavy items @over !# 4$sA.

4 ee a $a of at least 1m @# feetA bet5een ba$$a$e carts?dollies and t)e car$o belt 5)en to5in$7 to revent collisions 5)enaroac)in$ t)e belt loader.

4 arts or dollies must be disconnected from t)e tractor and manoeuvred by )and if t)e carts or dollies need to be closert)an 1 m @# feetA.

&.11.# General $oading Precautions

4 :old ba$$a$e must be insected for si$ns of lea4a$e before loadin$.

4 "ny item of load 5)ic) is not roerly ac4ed and any item t)at may dama$e or contaminate t)e aircraft must not be loaded.

4 ontainer curtains must be closed and loc4ed into lace rior to loadin$ t)e <*D into t)e aircraft.

4 ontainers must not be contaminated 5)en loaded @sno57 5ood7 lastic etc.A.

4 <se taraulins or covered carts durin$ inclement 5eat)er.

4 Do not lace $oods directly on t)e aron.

4 "l5ays observe t)e secific instruction labels and mar4s suc) as /R"GI*(7 8OP7 8:IS SID( <P7 etc.

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4 Reort torn @or missin$A ba$$a$e ta$s and car$o labels7 and do not load unless corrected.

4 Reort immediately any dama$e to t)e load7 5)et)er it occurs durin$ )andlin$ or is noticed on arrival.

4 Reort immediately any sills7 unusual fumes or smells7 etc.7 to a Suervisor7 /li$)t re5 or local aut)orities as required.

&.11.& &pills in Cargo Holds

4 Sills can occur in car$o )olds durin$ loadin$ and in fli$)t due toB

Imroer ac4a$in$.

Dama$e due to mis)andlin$ rior to loadin$.

Imroer loadin$ in t)e comartment.

4 Sills can be liquid7 $els7 or material in a o5dered or $ranulated form.

4 Sills can be )a%ardous corrosive7 flammable7 e2losive7 to2ic or oisonous7 etc. (ven 5ater can cause serious dama$e to electrical comonents and systems.

4 Sills can be corrosive to t)e aircraft structure. Mercury sills are articularly corrosive to t)e e2tent t)at t)e affected aircraftstructure may )ave to be comletely relaced if not cleaned u quic4ly.

It is essential t)at any sill is reorted immediately to Maintenance7 so t)at corrective action can be ta4en.

&.11.' Cargo Hold Inspection

,)en an offload is comleted7 a final c)ec4 of "** car$o )olds must be conducted to insect eac) car$o )old forB

4 Dama$e to t)e comartment4 Dama$ed or malfunctionin$ floor loc4s

4 Sills in t)e )old t)at may )ave occurred

4 9a$$a$e or car$o t)at may )ave been left onboard t)e aircraft.

4 "ny ot)er items t)at s)ould not be resent in t)e )old

" c)ec4 must be conducted in a )old even if on arrival t)e )old 5as reorted as not carryin$ any car$o?ba$$a$e @emtyA.

If any dama$e is found to t)e comartment or loc4s7 if a sill )as occurred7 or if any ot)er irre$ularity is found7 it must beimmediately reorted to a suervisor7 t)e fli$)t cre57 and?or a comany reresentative as required by oeratin$ airline.

&.11.'.1 Cargo Hold .a,age

"ny dama$e to t)e structure or linin$s of containerised or bul4 )olds may lead to secific loadin$ limitations. 8)erefore7 anydama$e must be reorted. 8)e *oad ontroller s)all be informed accordin$ly.

&.11.'.! Co,part,ent &eparator +etsomartment searator nets must be secured rior to all fli$)t deartures.

9et5een offload and onload7 comartment nets must be secured inside aircraft comartments and not left )an$in$ outside7 toavoid clis and attac)ment oints from stri4in$ fusela$e @esecially durin$ adverse 5eat)er conditionsA or inadvertently )oo4edon GS( and ulled out of t)e aircraft.

&.11.'.# Cargo .oor Barrier +ets

ar$o door barrier nets must be installed rior to fli$)t dearture to revent car$o from s)iftin$ in fli$)t and dama$in$ or bloc4in$t)e comartment door.

&.11.'.& Container/Pallet Restraint &'ste,

"ll container stos and allet loc4s required to secure containers and allets must be e2tended and loc4ed rior to any fli$)t. 8)isincludes car$o )olds t)at are emty7 unless secified by t)e oeratin$ airline.

" tactile c)ec4 must be erformed by c)ec4in$ t)e security of eac) loc4 5it) your )ands.

&.11.+ !dvance $oading Preparation

9efore loadin$ commences7 t)e load s)all be assembled and c)ec4ed a$ainst loadin$ instructions.

4 (nsure <*D lacards are roerly filled out 5it) t)e correct information @see &.11.1&.!A.

4 (nsure <*Ds and all car$o is insected and is fit to be loaded on t)e aircraft.

4 If ossible7 arran$e <*Ds on t)e ram in order of onload.


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IGOM)Chapter

&.11. !ircra"t Ground &ta-ilit'

*oadin$ or offloadin$ may cause t)e aircraft to become unstable or could cause t)e aircraft to ti. Resect aircraft $roundstability requirements durin$ loadin$ and offloadin$.

4 In $eneral7

offload aft )olds before for5ard )olds

5)en loadin$7 load for5ard )olds before aft )olds.

4 /or car$o aircraft7 a tail suort stanc)ion or nose tet)er may be required to be fitted durin$ loadin$ and offloadin$.

&.11.0 O""loading Procedure

711771 &caling Process

If t)e /li$)t re5 e2eriences a )andlin$ irre$ularity on ta4e-off7 t)e /li$)t re5 may request aircraft scalin$ @5ei$)in$ of allba$$a$e and car$o on boardA at t)e arrival station. "ircraft must not be offloaded 5)en a scalin$ )as been requested until t)erocess )as been initiated. ontact t)e airline reresentative for details.

&.11.0.! Identi"'ing &hip,ents Reuiring &peci"ic Handling

omly 5it) any secial )andlin$ requirements. "ll s)iments requirin$ secific )andlin$ 5ill be identified on t)e *DM?PM.

4 Ma4e sure t)at ac4a$es 5it) directional )andlin$ labels are 4et in t)e correct orientation @t)is 5ay u7 etcA.

4 8a4e care 5it) fra$ile items.

&.11.0.# &a"et' Precautions "or O""load

4 8a4e care 5)en )andlin$ )eavy items. <se roer liftin$ tec)niques and as4 for assistance if required.

4 8a4e care 5)en lacin$ items on belt loaders. Ma4e sure t)ey are stable and 5ill not fall off.

4 )ec4 <*Ds durin$ offload for dama$e7 lea4a$e and load stability.

4 )ec4 for incorrectly loaded <*Ds @loc4s not raised7 loc4s or side rails overridden7 etcA.

4 8a4e care if load )as s)ifted durin$ fli$)t.

4 ontainers can ti durin$ movement because t)e base is smaller t)an t)e to7 causin$ a )i$) center of $ravity.

&.11. $oading Procedure

9efore loadin$ commences7 verify t)e aircraft re$istration 5it) t)e re$istration on t)e loadin$ instruction reort.

4 (nsure onload )as been c)ec4ed a$ainst *IR. ,ei$)ts and <*D numbers must be cross c)ec4ed.

4 (nsure secial equiment @tie do5n stras7 etc.A is available7 as required.4 (nsure *IR is received and understood by loadin$ cre5.

9efore loadin$ commences7 carry out insection of car$o comartments and restraint system. Reort any defects to suervisor7 t)e fli$)t cre57 and?or a comany reresentative as required by oeratin$ airline.

/or car$o s)iments7 ensure t)e nets or tie do5n stras are ti$)t and t)e load is secure.

Insect <*Ds for serviceability. Do not load dama$ed <*Ds.

Items 5it) directional )andlin$ labels s)ould be loaded so t)at t)e labels 5ill be visible durin$ offload.

,)en loadin$ allets or containers ma4e sure t)at t)e ed$es are eit)er $uided by t)e side rails or fit under t)estos?loc4s?$uides and t)at t)e )ei$)t of t)e allet allo5s for sufficient clearance in t)e door oenin$.

)ec4 t)at t)e assa$e of t)e <*Ds into t)eir osition is not obstructed by stos?loc4s?$uides.

(nsure searator nets7 fire barriers7 door nets7 allet loc4s and container stos are installed and loc4ed as required as t)e)old is loaded.

ee count of bul4 loaded ba$$a$e by comartment and destination.

Document all c)an$es to t)e load and si$n t)e *oad Instruction Reort.

arry out load verification rior to finalisin$ t)e 5ei$)t and balance.

&.11.13 $ive !ni,als

8ransortation must be in accordance 5it) t)e I"8" *ive "nimals Re$ulation @*"RA. "lso c)ec4 airline manuals7 corresondin$sections7 for aircraft secific re$ulations7 5)ic) may aly.

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&.11.11 4et Cargo

71171171 $oading

8)e *oadin$ Suervisor must c)ec4 ifB

4 8)e 5et car$o is roerly ac4ed and free of lea4a$e.

4 8)e aircraft floor is roerly rotected from ris4 of silla$e.

&.11.1! 0ie8.on

*oose load is usually restrained by searation nets bet5een sections or door rotection nets. Nevert)eless7 certain tye of loadsmust al5ays be tied-do5n.

8)e follo5in$ is an e2amle of items 5)ic) must al5ays be tied-do5nB

4 "ll )i$) density ac4a$es @s)ar an$les7 steel e2trusions7 metallic trun4s7 etc.A.

4 "ll )i$) density ac4a$es @s)ar an$les7 steel e2trusions7 metallic trun4s7 etc.A.

4 Po5er driven 5)eelc)airs @bul4 comartmentA.

4 "6I.

4 :uman remains @:<MA.

Refer to oeratin$ airline olicy for furt)er requirements.

&.11.1!.1 General Rules8)e follo5in$ must be considered 5)en alyin$ tie-do5n of car$o.

4 8)e total tie-do5n must ensure restraint in at least t)e follo5in$ directionsB

<5ard7

/or5ard and "ft

Side5ard

<5ardB

/or5ard and "ftB


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IGOM)Chapter

Rear5ardB

Side5ardB

omleted 8ie-do5n


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&.11.1!.! 0ie .on 6ittings

" sin$le tie-do5n fittin$ may receive u to # stras?roes in t)ree different restraint directions @one u and t5o oosite )ori%ontaldirectionsA. /orces $enerated by t)e load can never act in more t)an one direction at t)e same time7 and t)us t)e fittin$ 5ill never be ulled by more t)an one stra?roe at t)e same time. 8)erefore a fittin$ may never receive more t)an one stra?roe in t)esame direction.

&.11.1!.# 0ie8.on *uip,ent

8rac4 and "nc)or Plate

1-stud and !-stud /ittin$s


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IGOM)Chapter

Outboard Side *oc4 and Side Guide

8ie-do5n Roe


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&.11.1!.& *(a,ple o" 0ie8.on Provisions in Bul Co,part,ent

Caution:8ie-do5n on any ot)er art of t)e aircraft structure7 or on ot)er restraints t)an t)ose above7 even if equied 5it)rin$s or tie-do5n oints7 is forbidden.


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IGOM)Chapter

&.11.1# $oad &preading

,)en t)e 5ei$)t of item@sA to be loaded e2ceeds t)e ma2imum floor load er square metre or t)e ma2imum floor load er runnin$ metre of a comartment7 t)e 5ei$)t )as to be sread to revent dama$e to t)e comartment floor. 8)is alies to :("s7but may also aly to smaller items 5ei$)in$ less t)an 1'3 4$.

Caution:

Overloadin$ can cause dama$e to aircraft frames and ribs and consequently can )ave serious imlications for t)esafety of t)e aircraft.

8)e 5ei$)t can be sread by ma4in$ use of sreadin$ 5ood7 in 5)ic) caseB

4 8)e surface to suort t)e 5ei$)t 5ill be enlar$ed.

4 8)e len$t) 5ill be enlar$ed.

8)e *oad "$ent or ar$o 5ill advise t)e sreadin$ requirements for eac) item. 8)e information 5ill be notified on t)e *IR.

&.11.1& ?nit $oad .evices <?$.s=

7117171 General

<*Ds can be divided into t)ree $rousB

4 ontainers

4 Pallets

4 Pallet Nets

(ac) <*D must meet minimum tec)nical secifications to ensure safe restraint of t)e load. 8)ese secifications are ublis)ed int)e I!0! ?$. 0echnical Manual7


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&.11.1&.! Identi"ication/$a-elling o" ?$.s

IdentificationB (ac) <*D )as an I"8" identification code allo5in$ roer <*D control.

8)e first t)ree identify t)e tye of <*D. 8)e ne2t four or five identify t)e inventory number and t)e last t5o identify t)e airline orool t)at o5ns t)e container. /or e2amleB

8=P( O/ ON8"IN(R IN6(N8OR= N<M9(R "IR*IN(?POO*

"( 1!#&' 1"

"ll <*Ds must be identified 5it) container?allet ta$s 5)en loaded.

8)e re-rinted letters @in bo2esA indicate t)e secific alication of t)e ta$.

4 (ac) ta$ must be fully comleted.

4 One ta$ must be laced in t)e ta$ )older of a container.

4 " cross-c)ec4 must be erformed durin$ t)e loadin$ of t)e <*Ds. 8)e follo5in$ identification numbers must al5ays bec)ec4ed to ensure t)ey corresond 5it) eac) ot)erB

<*D number s)o5n on t)e *IR

<*D number s)o5n on t)e <*D identification ta$

<*D identification number rinted or stamed on t)e <*D

"ll unit load devices s)ould be mar4ed 5it) t)e 5arnin$ K.!+G*R; .O +O0 4!$D B*04**+ ?$.& OR 0R!I$*R&L . " 5arnin$ si$n may be used. " su$$ested 5arnin$ si$n is s)o5n belo5.

&.11.1&.# ?nit $oad .evice <?$.= Inspections

<nserviceable <*Ds couldB

4 ause inury to emloyees.

4 Dama$e t)e aircraft structure.

4 Imact On 8ime Performance.

4 Dama$e <*D contents @9a$$a$e and ar$oA.

4 "ffect ,ei$)t and 9alance load requirements.


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IGOM)Chapter

&.1! !ircra"t .eparture

&.1!.1 Introduction

" dearture is normally conducted 5it) a dialo$ue bet5een fli$)t cre5 and $round staff in c)ar$e of t)e dearture via aninter)one. 8)is rocedure ensures t)e )i$)est level of safety durin$ deartures based on a recise e2c)an$e of information.8)e $round a$ent in c)ar$e of t)e dearture oeration remains in continuous contact 5it) t)e fli$)t cre5 and is resonsible for

t)e $round maneuver.Note: The term “headset” also applies where an interphone system is used.

71272 4heel Choc Re,oval

4 :eadset OeratorB

F 6ia t)e inter)one7 request c)oc4 removal aroval from t)e fli$)t cre57 and confirm t)e aircraft ar4in$ bra4es are set.

4 If )and si$nals are usedB

F dislay t)e Set 9ra4esH )and si$nal

F receive confirmation from t)e fli$)t cre5 5)en t)ey dislay t)e 9ra4esH )and si$nal in resonse

F dislay t)e )oc4s RemovedH )and si$nal

F receive a$reement of t)e fli$)t cre5 5)en t)ey dislay t)e )oc4s RemovedH )and si$nal in resonse.

4 if t)e fli$)t cre5 does not ac4no5led$e )and si$nals by reeatin$ t)em7 do not remove t)e c)oc4s.

4 :eadset OeratorB onfirm t)e follo5in$BF t)e aircraft ar4in$ bra4es )ave been set7 e.$. 9ra4es Set

F all GS( )as been disconnected from t)e aircraft

F t)e assen$er boardin$ stairs )ave been retracted from t)e aircraft7 if alicable

F t)e to5 tractor and to5 bar @or to5barless tractorA are fully secured to t)e nose $ear and ar4in$ bra4es are set on t)etractor7 if alicable.

4 :eadset OeratorB

F Give clearance to $round staff to remove c)oc4s.

4 Remove main $ear 5)eel c)oc4s 5)en directed by t)e :eadset Oerator. Do not remove 5)eel c)oc4s until suc) clearanceis $iven.

4 If a c)oc4 is stuc47 t)enB

F remove it by tain$ it 5it) a sare c)oc47

OR

F "dvise t)e :eadset Oerator 5)o 5ill arran$e to )ave t)e aircraft eased off t)e c)oc4 usin$ t)e aircraft $roundmovement equiment7 after t)e aircraft bra4es )ave been released.

4 Once t)e c)oc4s )ave been removed7 stand in clear vie5 of t)e :eadset Oerator and $ive t)e )oc4s RemovedH )andsi$nal.

4 :eadset OeratorB

F Relay )oc4s RemovedH )and si$nal to t)e fli$)t cre57 and ensure t)e fli$)t cre5 reeats t)e )oc4s RemovedH )andsi$nal as an ac4no5led$ement.

F Do not leave 5)eel c)oc4s on t)e ram. ,)en not in use7 sto5 t)em in t)eir desi$nated sto5a$e lace.

Note:

• =ose gear wheel choc&s may be remo'ed without notification pro'ided the main gear wheel choc&s are stil l positioned.

• Once high wind or icy conditions ha'e passed, any additional choc&s that were added to the aircraft may be remo'ed so that choc& placement re'erts to that for normal conditions.

&.1!.# !ction Prior to .eparture

Prior to dearture of t)e aircraft7 ma4e sure t)atB

4 t)e ram area is clear of all /OD and any loose articles

4 t)e aron surface condition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement

4 t)e ram area is free of obects?obstacles 5)ic) may be imacted by t)e aircraft or may endan$er ot)ers due to et blasteffects

4 all ersons not involved in t)e aircraft dearture oeration must remain clear of t)e deartin$ aircraft7 be)ind t)e (R"

4 additional $round staff suc) as ,in$ ,al4ers are resent @if alicable?requiredA

4 verbal communication 5it) fli$)t cre5 is establis)ed by means of an inter)one systemB

F Deartures usin$ mars)allin$ )and si$nals 5it)out any )eadset communication are only conducted in e2cetionalcases.


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&.1!.& Pre8.eparture 0a-le

General

Prior to aircraft movement7 t)e resonsible $round staff must ascertain t)at t)e follo5in$ requirements are metB

*e$endB 00 >to5bar tractor 0B$ >to5barless tractor PP? >o5ered us) unit

!C0IO+

!PP$IC!B$* 0O

P?&HB!CD 0O4I+G 0!I O?0

00 0B$ PP? 00 0B$

8)e required Pre-Dearture Servicin$ )ec4s are comlete. Q Q Q Q Q Q

/ire rotection devices are available and correctly ositioned @as erlocal rulesA.

Q Q Q Q Q Q

ommunication 5it) fli$)t cre5 is establis)ed via t)e inter)onesystem.

Q Q Q Q Q Q

8)e at) and area t)at t)e aircraft is movin$ to5ards is clear of obects @/ODA ensurin$ safe aircraft movement.

Q Q Q Q Q Q

8)e stand surface condition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement.

Q Q Q Q Q Q

8)e GS( is outside t)e (R"7 and *oadin$ brid$e is fully retracted

@if alicableA.

Q Q Q Q Q Q

If an "ir Start <nit is required7 c)ec4 t)e equiment is ready andsuitable for t)e oeration.

Q Q Q Q

,in$ ,al4ers are resent @if alicableA. Q Q Q Q Q

8)e air inta4e and blast areas of t)e aircraft en$ines are clear of ersons and obstacles7 suc) as $round suort equiment.

Q Q Q Q

8)e byass in is installed correctly @if alicableA. Q Q Q Q

Nose $ear steerin$ torque lin4s are disconnected. @if alicableA Q Q Q Q

"ll ersons involved in t)e aircraft movement stay 5ell clear of t)edan$er areas around t)e tractor7 landin$ $ear and aircraft en$ines.

Q Q Q Q Q

" qualified bra4e oerator is in t)e coc4it. Q Q

,)eel c)oc4s are not removed from M*G until /li$)t Dec4 )as

confirmed t)at "ircraft ar4in$ bra4e is set7 t)e tractor is fully securedto N*G and t)e ar4in$ bra4e of t)e tractor is set.

Q Q Q Q

,)eel c)oc4s are not removed from t)e N*G until t)e o5ered us)unit @PP<A is fully secured to t)e M*G and its ar4in$ bra4e is set.

Q

8)e tractor and s)earin combination @if alicableA are suitable for t)e oeration7 considerin$ t)e aircraft tye and 5ei$)t7 t)e 5eat)er and surface conditions.

Q Q

8)e comletion of t)ese requirements is indicated to t)e /li$)t Dec4by means of t)e announcement JGRO<ND R("D= /OR P<S:9"K via inter)one.

Q Q Q Q Q

Prior to connectin$ t)e tractor to t)e aircraft7 t)e tractor may bear4ed in front of t)e aircraft or outside of t)e (R"7 but never be)indt)e 5in$s.

Q Q Q

&.1!.' Pre8.eparture Chec

7127#71 Pre8.eparture 4al !round Chec

8)e re-dearture 5al4 around c)ec4 includes7 but is not limited to7 ensurin$ t)e follo5in$B

4 8)e aron is clear of all /OD items t)at may cause aircraft dama$e or ose a ris4.

4 Po5er cables and assen$er boardin$ devices are detac)ed.

4 8)e stand area is clear of obstructions. (quiment and ve)icles are ositioned clear of t)e aircraft at).

4 "dequate clearance e2ists bet5een t)e aircraft and facilities or fi2ed obstacles alon$ t)e aircraft movement at).

4 "ll aircraft servicin$ anels and?or )atc)es are closed and latc)ed @e2cet - e2ternal o5er and )eadset anelsA.


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IGOM)Chapter

4 abin?car$o doors

F )andles are flus) 5it) t)e fusela$e

F t)ere is no visible dama$e on t)e aircraft7 articularly around cabin and car$o doors.

4 "ny abnormalities on t)e aircraft observed @e.$. obvious dama$e7 fluid lea4a$eA are immediately brou$)t to t)e attention of t)e ilot in command and maintenance.

4 *andin$ $ear safety ins are removed.

4 8)ere are no obvious si$ns of unmar4ed dents or ot)er s4in anel dama$e.

Caution:If any of t)e above conditions or actions are not met or corrected7 inform your suervisor7 maintenance and t)eilot in command.8)is notification is imerative in t)e event t)atB=ou notice si$ns of unmar4ed aircraft dama$e or abnormal flo5 of liquid under t)e aircraft.=ou observe any fault7 failure7 malfunction or defect and believe it may affect t)e safety of t)e intended fli$)t.

7127% Co,,unication Reuire,ents

7127%71 Co,,unication .uring *ngine &tart

oordinate t)e en$ine startin$ sequence 5it) t)e fli$)t cre5 by conductin$ a re-dearture briefin$ and refer to t)e oeratin$

airlineCs GOM for secific en$ine start rocedures.4 Durin$ t)e en$ine start communicate 5it) t)e fli$)t cre5 only if you observe circumstances t)at require immediate

notification and action by t)e fli$)t cre5.

4 In case of startin$ u 5it) an "S<7 suly t)e ressure at t)e request of t)e fli$)t cre57 immediately before t)e start u of t)e en$ine.

Note: 6or ground staff facing the aircraft nose, the aircraft engines are identified, from right to left. 2-ngine number % being thefirst engine from the right4.

&.1!.+.! Co,,unication .uring *ngine 6ire

*ngine 6ire

8)e /li$)t re5 normally detects an en$ine or "P< fire and 5ill ta4e action usin$ t)e en$ine fire e2tin$uis)in$ system. :o5ever7alert t)e fli$)t cre5 immediately via t)e inter)one )eadset if flames are noticed from t)e en$ine or en$ine ylon.

In t)e event t)at an inter)one is not available7 t)e aroriate J/ireK )and si$nal must be used. @Refer to t)e Mars)allin$ :andSi$nals section in t)is c)aterA

0ailpipe/*(haust 6ire

If you notice flames from t)e en$ine tailie durin$ en$ine startin$7 alert t)e fli$)t cre5 immediately7 as suc) a fire mi$)t not bedetectable via temerature sensors and?or fire 5arnin$ systems in t)e aircraft.

Caution:Do not fi$)t en$ine fires 5it) fire e2tin$uis)ers on t)e $round 5)en t)e fli$)t cre5 is in t)e fli$)t dec4. 8)e fli$)tcre5 5ill ta4e all necessary action.

&.1!. .eparture Co,,unication

Dearture communication outlined in t)is section is a basic standard for bot) us)bac4 and oen ram @ta2i outA deartures.

ertain airlines may )ave secific requirements in t)eir dearture communications 5)ic) may vary. If available7 refer to t)eoeratin$ airlineCs GOM ot)er5ise t)is communication standard s)all aly.

<se t)e secific dialo$ue in t)e follo5in$ c)art durin$ t)e various )ases of t)e dearture rocedure.

In case of an oen ram dearture7 t)e follo5in$ )ases in t)e subsequent table 5ill not be madeB

4 JPus)bac4K

4 JPus)bac4 omletedK

8)is secific dialo$ue does not forbid t)e e2c)an$e of additional imortant information bet5een fli$)t cre5 and $round staff usin$non-standard )raseolo$y @e.$. request for aut)ori%ation to disconnect $round suort units etc.A.

Note:

• f the pushbac& must be stopped, the following call will be made5 STOP PUSH BAC .

• 0here applicable, use 8pull out: instead of 8pushbac&:.

• 6or towbarless pushbac& operations, only engage the towbarless tractor and lift the aircraft once the passenger boardingde'ice is away from the aircraft and the flight crew has re!uested for the lifting mechanism to be engaged.


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&.1!..1 .eparture Co,,unication .ialogue

8)e follo5in$ dialo$ue is a samle communication to be used for a deartureB

.ialogue -eteen Ground &ta"" and 6light Cre

Phase Ground &ta"" 6light Cre

Preparation

Call: ON/IRM P"RING 9R"(S "R( S(8.

Repl': 9=P"SS PIN INS8"**(D *("R(D 8O PR(SS<RIU( @I/ "PP*I"9*(A

Repl': P"RING 9R"(S S(8.Call: ON/IRM 9=P"SS PIN INS8"**(D.

@e2cet main $ear us)bac4A

Repl': ROG(R 9=P"SS PIN INS8"**(D7PR(SS<RIUING @I/ "PP*I"9*(A

!"terco,pletion o" the pre8departureservicingchecs

Call: PR(-D(P"R8<R( :(S OMP*(8(D7 GRO<ND R("D= @8O,9"R*(SSA

*("R 8O S8"R8 (NGIN(@SA @/OR OP(NR"MP D(P"R8<R( ON*=A

Repl': ROG(R.

S8"ND9= or

=O< M"= *I/8 8:( "IRR"/8.

@8O,9"R*(SSA or

S8"R8ING (NGIN(@SA...

Push-acNand engine start

Call: R(*("S( P"RING 9R"(S or*I/8ING OMP*(8(D7 R(*("S(P"RING 9R"(S @8O,9"R*(SSA

Call: OMM(NING P<S:9" "ND *("R8O S8"R8 (NGIN(@SA...

Request us)bac4 and en$ine start clearance from $round control.

"fter clearance receivedB

Call: R("D= /OR P<S:9"

,)en bra4es are releasedB

Repl': P"RING 9R"(S R(*("S(D

Repl': S8"R8ING (NGIN(@SA...

Push-acco,pleted

Call: P<S:9" OMP*(8(D7 S(8 P"RING 9R"(S.

8ractor is disconnected and ositioned in vie5of t)e fli$)t dec4.

,)en ar4in$ bra4es are setB

Repl': P"RING 9R"(S S(8

Call: =O< M"= DISONN(8.

Clearance to 0a(i

Repl': DISONN(8ING7 :O*D POSI8ION "ND,"I8 /OR 6IS<"* SIGN"* ON =O<R*(/8?RIG:8.

Disconnect )eadset and $ive t)e "ll learH )andsi$nal. @"ll learH si$nal includes s)o5in$ t)e steerin$byass inA

Repl': :O*DING POSI8ION "ND S8"NDING 9= /OR 6IS<"* SIGN"* 8O M= *(/8?RIG:8.

"c4no5led$es J"ll learK si$nal.

@8a2i clearance may only be requested after t)e "lllearH si$nal is receivedA


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IGOM)Chapter

&.1!..! Ite,s to -e Co,,unicated -eteen Ground &ta"" and 6light Cre

Phase 0as Ground &ta"" !ction

.eparture Preparation GP? re,oval ,)en instructed by fli$)t cre57 remove GP<.

0o-ar/0o-arless 0ractorconnection

1. Get confirmation t)at t)e aircraftCs ar4in$ bra4e is set.

!. Get confirmation t)at t)e nose 5)eel steerin$ is deressuri%ed>if alicable.

#. "dvise fli$)t cre5 t)at t)e loc4out in is inserted>if alicable.

&. ,it) ermission from t)e fli$)t cre57 connect t)e to5bar?tractor.

'. ,it) ermission from fli$)t cre57 raise t)e nose @to5barlessonlyA.

Choc re,oval 1. Get confirmation from fli$)t cre5 t)at aircraft ar4in$ bra4es areset.

!. Remove c)oc4s 5it) ermission from fli$)t cre5.

Pre8departure chec "dvise t)e fli$)t cre5 t)at t)e re-dearture c)ec4 )as beencomleted or if somet)in$ is not as e2ected.

*ngine &tart &tarting engines ,)en requested by t)e fli$)t cre57 advise 5)en t)e en$ines may be

started.

!&? ,)en requested by t)e fli$)t cre57 si$nal to t)e "S< oerator to suly t)e required ressure.

Push-acNand engine start

Braes Get confirmation t)at aircraftCs ar4in$ bra4es )ave been released.

Move,ent o" the aircra"t<push-ac/pull out=

Get ermission from fli$)t cre57 t)en commence t)e us)bac4.

.irection o" push/nose If alicable7 as4 in 5)ic) direction t)e aircraft )as to us)ed?in5)ic) direction t)e nose s)ould oint after us)bac4.

*ngine start ,)en requested by t)e fli$)t cre57 advise 5)en t)e en$ines may bestarted.

Push-ac co,pleted F*ngine start co,pleted

0o-ar/0o-arless 0ractordisconnect

1. Get confirmation t)at t)e aircraftCs ar4in$ bra4e is set.

!. Get ermission from fli$)t cre5 to lo5er t)e nose and?or

disconnect t)e to5bar.#. Remove t)e steerin$ byass in>5)ere alicable.

&. Get ermission from t)e fli$)t cre5 to remove any remainin$c)oc4s.

Headset re,oval 1. Get ermission from fli$)t cre5 to disconnect t)e )eadset.

!. "dvise fli$)t cre5 to )old osition and 5ait for visual si$nal at left?ri$)t of t)e aircraft.

.eparture K!ll ClearL signal 1. Dislay t)e steerin$ byass in>5)ere alicable.

!. Give t)e J"ll learK si$nal 5)en t)e at) of t)e aircraft is clearof all obstacles.

#. Get ac4no5led$ement of J"ll learK si$nal.

&.1!..# .eparture Co,,unication ithout Interphone "n aircraft dearture must al5ays be conducted usin$ inter)one communications.

In t)e event t)at t)e inter)one becomes unserviceable or under e2treme circumstances 5)ere t)e inter)one is not available7you must use conventional )and si$nals @see IGOM &.0.& and &.0.'A for t)e dearture @not alicable to main $ear us)bac4 unitdearturesA.

Prior to dearture a briefin$ must be )eld bet5een t)e atain and t)e $round a$ent resonsible for t)e dearture7 includin$B

4 Revie5 of dearture secifics7 e.$. direction of movement7 final ositionin$7 and ta2i out direction

4 8)e )and si$nals to be used7 includin$ emer$ency si$nals.

Caution:Read bac4 all $iven instructions or ac4no5led$e t)em in a manner clearly indicatin$ t)at t)ey )ave beenunderstood and 5ill be comlied 5it).

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7127 Preparation "or Push-ac

@8)is section is also alicable to ull-out usin$ alicable equimentA

712771 Connecting the Push-ac 9ehicle

8)e us)bac4 ve)icle is connected as follo5sB

4 "ircraft main $ear c)oc4s installed7 nose $ear c)oc4s removed>if alicable

4 "roac) nose $ear arallel to fusela$e

4 <se a mars)aller to assist in t)e final aroac) to nose $earB

F 8ractor 8o5barB

> onnect to5bar to nose $ear first.

> Raise to5bar so t)at its )ead is at same )ei$)t as t)e tractor connection.

> "roac) slo5ly until connection ali$ns and secure connection.

> Select JNeutralK or JPar4K and set ar4in$ bra4e.

F 8o5barless tractorB

> On final aroac) to aircraft7 t)e tractor must be roerly ali$ned.

> Position 8o5barless tractor to standby for liftin$ and 5ait for clearance from fli$)t dec4 to lift.

> Select JNeutralK or JPar4K and set ar4in$ bra4e.

Caution:Do not remove t)e main landin$ $ear c)oc4s untilBall GS(>5it) t)e e2cetion of t)e boardin$ assen$er stairs@sA7 GP<7 P"7 and "S< is removed from t)e aircraft7 t)e us)bac4 ve)icle is connected to t)e aircraft and t)e ar4in$ bra4es of bot) t)e us)bac4 ve)icle and t)eaircraft are set.

&.1!. !ircra"t Push-ac

@8)is section is also alicable to ull-out usin$ alicable equimentA

&.1!..1 Push-ac Reuire,ents

"ll staff 5al4in$ on ram must remain clear ofB

4 aircraft nose $ear t)rou$)out t)e us)bac4 oeration

4 t)e tractorCs at)

4 en$ine dan$er areas.

&.1!..! Push-ac F Pull 6orard

If an aircraft is to be ulled for5ard after us)bac4 and en$ines started7 secial recautions must be ta4en to reduce t)e ris4 of t)e aircraftCs en$ine t)rust causin$ dama$e to t)e nose $ear and to5bar 5)en stoin$ t)e aircraft at comletion of maneuver.

Caution:,)en usin$ a to5barless tractorBDo not lift t)e aircraft 5)en loadin$ equiment and?or a assen$er boardin$ device is still connected to t)e aircraft.

&.1!..# Ground Cre in Charge o" Push-ac

Ground Cre Responsi-ilit'

8)e resonsible $round cre5 is defined as t)e erson erformin$ t)e communications 5it) t)e fli$)t cre5.

" resonsible $round cre5 must be in c)ar$e of eac) aircraft us)bac4. 8)is function can be erformed by different a$ents indifferent roles and ositions. Refer to t)e oeratin$ airlineCs GOM for t)e secific assi$nment of t)is duty.

Resonsible $round cre5 for t)e dearture 5illB

4 be in c)ar$e of t)e entire us)bac47 once clearance to be$in us)bac4 )as been $iven by t)e fli$)t cre5

4 ensure t)at t)e to5bar?s)earin?to5barless tractor is suitable for t)e secific aircraft tye

4 conduct briefin$s 5it) all ersons involved in t)e aircraft movement to revie5 and confirm )o5 t)e aircraft 5ill bemaneuvered

4 be in continuous communication 5it) fli$)t cre5 by inter)one

4 )ave ultimate resonsibility to revie5 us)bac4 rocedures based on conditions )e?s)e observes and must inform t)e fli$)tcre5B

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IGOM)Chapter

4 if ram conditions are belo5 standard for a normal us)bac4 @e.$. )a%ards7 obstacles7 sliery or icyA t)enB

F :e?s)e 5ill inform t)e fli$)t cre5 t)at en$ine start clearances 5ill not be $iven until eit)erB

T t)e aircraft is movin$ over an area of t)e ram 5)ere t)e conditions are considered to be safe for an en$ine start

OR

T t)e us)bac4 )as been comleted7 t)e aircraft )as come to a comlete sto and t)e ar4in$ bra4e )as been set

4

ensure t)at t)e nose $ear steerin$ byass in is installed rior to to5bar connection to aircraft4 connect t)e inter)one and conduct a communication c)ec4 toB

F verify t)e communication system is functional

F udate fli$)t cre5 on ro$ress of t)e ram oeration

F request ermission disconnect $round o5er after verbal aroval is received from fli$)t cre5.

4 conduct a Pre-Dearture 5al4around

4 si$nal J"ll learK to us)bac4 tractor driver and 5in$5al4ers @if alicableA once advised by fli$)t cre5 t)at t)e aircraftbra4es )ave been released and clearance for us)bac4 $iven by "8

4 be ositioned as required by oeratin$ airlineCs GOM7 eit)er inside tractor or 5al4in$ on aron adacent to nose $ear

4 monitor t)e inter)one durin$ t)e us)bac4 and communicate 5it) t)e fli$)t cre5 as required

4 advise t)e fli$)t cre5 if for any reason it is not safe to start an en$ine and sto t)e en$ine start @t)e fli$)t cre5 may adviseas eac) en$ine is bein$ startedA

4 advise t)e fli$)t cre5 to set aircraft bra4es at end of us)bac4. Once confirmation from t)e fli$)t cre5 )as been received7

$ive t)e bra4es set si$nal to t)e tractor driver and 5in$5al4ers @if alicableA. "ly any additional safety measures asrequired.

4 Give visual si$nal to t)e tractor driver and 5in$5al4ers @if alicableA t)at it is clear to disconnect to5bar after fli$)t cre5advises t)at en$ines 5ere started normally and t)e ram is clear to disconnect t)e to5bar.

4 Disconnect t)e )eadset and close t)e access anel on t)e aircraft once t)e clearance )as been $iven by fli$)t cre5 and t)eto5bar )as been disconnected.

4 Remove t)e nose $ear steerin$ byass in @if alicableA and ensure t)e s5in$ lever is returned to t)e roer osition.

4 "fter )eadset7 to5bar and steerin$ byass in are removed7 close and latc) all access anels and t)en move to desi$natedosition to conduct final dearture mars)allin$.

4 S)o5 t)e steerin$ byass in to t)e fli$)t cre5 and $ive t)e J"ll lear to 8a2iK

si$nal.

4 Give t)e J"ll lear to 8a2iK si$nal once eye contact )as been made 5it) t)e fli$)t cre5 and t)ey are e2ectin$ t)e si$nal.

F In lo5-li$)t conditions t)e fli$)t cre5 5ill turn on t)e interior li$)ts of t)e fli$)t dec4.

4 Remain in osition until an ac4no5led$ement from t)e fli$)t cre5 is received and t)e aircraft be$ins to ta2i.

Caution:8)e fli$)t cre5 @or bra4e oeratorA must be notified immediatelyBin t)e event any connection bet5een t)e tractor and t)e aircraft is lost durin$ aircraft movementto sto t)e aircraft movement usin$ $entle bra4e alication if t)e aircraft is about to overta4e t)e tractor 5)ileto5in$.

.anger:If t)e nose 5)eels are not in t)e centered osition7 t)ey can turn quic4ly to t)eir centered osition 5)en t)e byassin is removed. Personnel inury could result.

.anger:Do not disconnect t)e inter)one communication cable until after t)e to5bar @or to5barless tractorA )as beendisconnected from t)e nose $ear.

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&.1!..& 4ingaler

,in$5al4ers or ot)er assist ersonnel durin$ a us)bac4 are not a universal requirement.

8)e oeratin$ airlineCs GOM establis)es requirements. 8)e resence of suc) ersonnel may also be controlled or restricted bycivil aviation aut)orities or local airort aut)orities.

If 5in$5al4ers are not bein$ utili%ed in t)e oeration for any of t)e above reasons7 all references in t)is section of IGOM s)all bei$nored.

,in$5al4er or ot)er assist ersonnel mustB

4 be under t)e direction of t)e resonsible $round cre5 at all times

4 use ! mars)allin$ 5ands7 eit)er day-5ands or illuminated 5ands for lo5 visibility oerations

4 be ositioned for dearture as follo5sB

F "ro2imately 1 metre outboard of t)e 5in$ti

F In line 5it) t)e rearmost main $ear 5)eel.

4 ensure t)e aircraft movement at) is clear of any obstructions7 ot)er aircraft7 ve)icles etc

4 rovide JSafe to ProceedK clearance si$nals at all times to t)e tractor driver by usin$ a distinct JPendulumK motion of t)earm

4 continue to monitor t)e aircraft at) until t)e aircraft is stoed at t)e dearture oint

4 osition t)emselves in clear visibility of t)e fli$)t cre5 on t)e terminal side7 at a safe distance a5ay from t)e aircraft @eit)erat t)e 11 oCcloc4 or 1 oCcloc4 ositionA.

4 $ive t)e K!IRCR!60 HO$.L si$nal to t)e fli$)t cre5 5)en t)e visual KBraes &etLsi$nal )as been received from t)e X1 Man. @crossed 5ands may be over )ead or infront of c)estA.

4 remain in osition until t)e resonsible $round cre5 5al4s over to ta4e over t)e mars)allin$ clearance of t)e aircraft

4 return to terminal once mars)allin$ duty )as been transferred.

&.1!..' 0ractor .river

8)e us)bac4 tractor driver 5illB

4 ali$n t)e tractor or tractor and to5bar combination 5it) t)e center line of t)e aircraft before t)e aircraft movement

4 comletely raise t)e to5bar 5)eels before t)e start of t)e aircraft movement @if usedA

4 standby for clearance to us) communication from fli$)t cre5 or resonsible $round cre5

4 select aroriate $ear on tractor and slo5ly be$in movement

4 rior to t)e aircraft movement7 ma4e sure t)at t)e ar4in$ bra4es are released and t)e anti-collision li$)ts are s5itc)ed on@deendin$ on t)e local airort re$ulationsA

4 start t)e us)bac4 oeration on a strai$)t line

4 4ee t)e maneuverin$ seed to a minimum7 and aly t)e ve)icle bra4es $ently

4 scan t)e aron durin$ us)bac47 monitor clearances and 5in$5al4ers @if alicableA to ensure t)at aircraft is movin$ clear of all obstructions. 9e reared to sto

4 ensure durin$ us)bac4 t)e steerin$ turn limits are not e2ceeded and advise fli$)t cre5 if any are e2ceeded. Dama$e to nose $ear 5ill occur. Refer to t)e oeratin$ airlineCs GOM for t)e secific limits and )o5 t)ey are mar4ed on t)e aircraft

4 If resonsible $round cre5 on inter)one is 5al4in$ on ram7 maintain visual contact and ensure a safe distance ismaintained from t)e nose $ear durin$ entire us)bac4

F If t)e resonsible $round cre5 is too close to t)e nose $ear7 t)e us)bac4 must be stoed and a revie5 of t)erequired safety clearance conducted.

4 set bra4es on t)e tractor once us)bac4 is comleted

4 Maintain t)e bra4es on t)e us)bac4 until t)e release si$nal is received from t)e fli$)t cre5 or resonsible $round cre5 oninter)one

4 5ait for fli$)t cre5 or resonsible $round cre5 on inter)one to $ive t)e J"ircraft 9ra4es SetK si$nal

4 release t)e tractor bra4es and ut t)e $ear selector in JNeutralK after aircraft bra4es )ave been set7 to release any ressureon t)e to5bar

4 osition t)e tractor in t)e aircraftCs at) and be visible to t)e fli$)t cre5 @if ossibleA after t)e to5bar )as been disconnectedfrom t)e tractor

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IGOM)Chapter

4 remain in osition visible to t)e fli$)t cre5 until t)e )eadset oerator )as disconnected and is in vie5 of t)e fli$)t cre5

4 drive tractor bac4 to terminal or aroriate ar4in$ osition.

Caution:If t)e nose 5)eels are not in t)e centered osition7 t)ey can turn quic4ly to t)eir centered osition 5)en t)e byassin is removed. Personnel inury could result.

71271 Open Ra,p .eparture

4 omlete all re-dearture c)ec4s.

4 Refer to dearture communication section and follo5 required )ases of dialo$ue.

4 (nsure all staff and equiment is clear of t)e aircraft be)ind t)e (R".

4 Position for mars)allin$ in an area be)ind t)e (R" 5)ile bein$ in clear vie5 of t)e fli$)t cre5 on eit)er side of t)e aircraft@deendin$ on facilityA.

&.1!.11 Maneuvering .uring !dverse 4eather Conditions

Durin$ adverse 5eat)er conditions @fo$7 rain7 etc.A visibility and traction 5ill be affected.

8)e 8ractor Driver must reduce and adat ve)icle seed as required by t)e resent conditions.

&.1!.11.1 Ic' Conditions

,)en maneuverin$ t)e aircraft on sliery aron surfaces7 e2treme caution is required to avoid losin$ control of t)e tractor due tos4iddin$. Many elements can contribute to t)e )a%ards involved suc) as stron$ 5inds7 sliery road surfaces7 avement sloesetc.

Observe t)e follo5in$ minimum recautionsB

4 "void sudden turns7 deceleration or acceleration.

4 (2cet 5)en usin$ an "ir Start <nit7 do not start aircraft en$ines unlessB

F t)e condition of t)e avement is suc) t)at reasonable traction is ensured

F t)e aircraft ar4in$ bra4es are set and t)e aircraft is disconnected from to5 tractor?to5barless to5 tractor.

712712 +ose Gear &teering

(ac) aircraft tye )as secific requirements for t)e byass of t)e nose $ear steerin$ mec)anism. Refer to t)e oeratin$ airlineCsGOM for nose $ear steerin$ byass in details.

.anger:8)e byass in must beBlabeled 5it) t)e secific aircraft tye@sA for 5)ic) it can be usedidentified 5it) a JRemove 9efore /li$)tK streamerc)ec4ed re$ularly for roer tec)nical condition7 or as er manufacturer instructions.

71271271 +ose Gear Protection and &teering !ngles

In order to rotect t)e nose $ear from dama$e7 visual turnin$ limit mar4in$s indicate t)e aircraftCs ma2imum nose $ear steerin$an$les. Refer to t)e oeratin$ airlineCs GOM for details.

.anger:In t)e event of e2ceedin$ t)e ma2imum nose $ear steerin$ an$le7 inform t)e maintenance deartment and fli$)tcre57 if alicable7 and request a tec)nical insection. 8)e aircraft must return to t)e ar4in$ stand in order to c)ec4 5)et)er t)e $ear is dama$ed.,)en usin$ a to5barless to5 tractor equied 5it) eit)er an over steer 5arnin$ or over steer rotection device7verify t)e visual turnin$ limit mar4in$s at all times to revent e2ceedin$ t)e ma2imum nose $ear steerin$ an$le.,)en usin$ a to5barless tractor on an aircraft7 t)e Jover steerin$K or Jover torqueK system of t)e tractor must beoerative.

&.1!.1# !nti8Collision $ights

On a standard dearture7 once all aircraft doors are closed7 t)e fli$)t cre5 requests us)bac4 clearance from "8. Onceclearance is obtained t)e fli$)t cre5 5ill s5itc) on t)e aircraftCs anti-collision li$)ts.

Caution: "nti-collision li$)ts t)at are s5itc)ed on are a visual indication to $round staff of imminent en$ine start-u oraircraft movement. 6e)icle traffic must sto until t)e aircraft )as dearted from t)e area.

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&.1!.1& *ngine Cross Bleed &tart

(n$ine start usin$ cross bleed can only be erformed once t)e us)bac4 )as been comleted7 t)e aircraft bra4es )ave beenen$a$ed7 and t)e area around t)e aircraft is clear.

Caution:,it) en$ine@sA above idle t)rust7 blast and suction effects are $reater.

&.1!.1' Re8*sta-lishing Co,,unication !"ter .eparture

8)is rocedure is to be used in case t)e $round staff or fli$)t cre5 5is)es to re-establis) inter)one communication after it )asbeen disconnected.

&.1!.1'.1 Initiated "ro, the Cocpit

8)e fli$)t cre5 sets t)e ar4in$ bra4e and re-establis)es communication 5it) $round staff via comany c)annel or "8. If visualcommunication 5it) resonsible $round a$ent is still establis)ed t)en visual si$nals may be used.

&.1!.1'.! Initiated "ro, the Ground

If $round staff needs to re-establis) communication 5it) t)e aircraft after disatc)7 do NO8 aroac) t)e aircraft. If communication cannot be establis)ed usin$ )and si$nals7 ma4e contact via comany c)annel or t)rou$) "8.

,)en rearin$ to re-establis) communication 5it) aircraft7 ta4e t)e follo5in$ recautionsB4 Ma4e sure you )ave been seen by t)e fli$)t cre5 and t)e intention to aroac) t)e aircraft to re-establis) inter)one

communication is understood.

4 "roac) t)e aircraft from t)e direction 5)ere visual contact 5it) t)e fli$)t cre5 is maintained as lon$ as ossible.

4 Only t)e erson establis)in$ t)e inter)one communication s)all aroac) t)e aircraft.

4 Stay outside t)e aircraftCs en$ine dan$er area 5)en aroac)in$ t)e aircraft.

4 If ossible7 osition us)bac4 tractor in front of aircraft in clear vie5 of fli$)t cre5 to act as a safety barrier and reventremature movement of t)e aircraft.

Caution:/or safety reasons7 t)e inter)one communication system cannot be used 5)en t)ere is t)understorm activity overt)e airort as t)ere is a ris4 of electrical disc)ar$es bet5een t)e aircraft and t)e inter)one system. <nder t)eseconditions communication )eadsets cannot be 5orn.

71271% Interphone Co,,unication 6ailure

"ircraft us)bac4 requires a communication inter)one. In t)e event t)e inter)one becomes unserviceable or communicationsis lost7 t)e follo5in$ rocedure must be follo5edB

4 In case of a sin$le erson oeration and if no ot)er means of communication are available7 sto t)e movement @deendin$on local situations and re$ulationsA and immediately request assistance to continue t)e movement.

4 In case of multile erson oeration t)en communication 5it) t)e fli$)t cre5 5ill be establis)ed usin$ )and si$nals asdescribed in t)is c)ater. 8)e tractor driver must be able to receive t)e visual si$nals as relayed from t)e fli$)t cre5. Once)and si$nal communication )as been establis)ed t)e us)bac4 can resume.

4 Notify "8 @if radio availableA and continue t)e movement in co-oeration 5it) "87 deendin$ on local re$ulations.

71271%71 Interphone 6ailure .uring 0oing

If durin$ t)e to5 t)e inter)one fails7 t)e to5 must immediately be stoed and an alternate means of communication establis)edbefore continuin$. If t)is is not ossible7 assistance must be requested.

713 !ircra"t 0oing

&.1#.1 !ircra"t 0oing Reuire,ents

8)e follo5in$ requirements must be met to erform an aircraft to5B

4 (nsure )ydraulic system ressure for aircraft bra4in$ and?or t)e bra4e accumulator is 5it)in required ressure ran$e. Referto t)e oeratin$ airlineCs GOM for eac) aircraft tye for more detail.

4 (nsure any required electrical systems for to5in$ are ener$i%ed.

4 (nsure all $ear safety ins?sleeves are installed7 and after to57 ensure all ins are removed and sto5ed. Refer to eac)airlineCs GOM for rocedures re$ardin$ $ear loc4 in resonsibilities and requirements.

4 Ma4e sure a qualified bra4e oerator is in t)e coc4it.

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IGOM)Chapter

4 (stablis) communication 5it) t)e bra4e oerator by means of t)e inter)one system.

4 Ma4e sure 5)eel c)oc4s are ositioned at t)e end of t)e maneuver7 rior to disconnectin$ t)e to5barless to5 tractor orto5bar.

Caution:Inform t)e bra4e oerator?fli$)t cre5 and?or contact t)e maintenance deartment for tec)nical insection if youB

observe any tye of e2cessive fluid lea4a$enotice any si$ns of unmar4ed aircraft dama$eobserve any fault7 failure7 malfunction or defect 5)ic) you believe may affect t)e safe oeration of t)e aircraft for t)e intended fli$)t.

71372 0oing Maneuvering

8)e to5in$ maneuverin$ rocedure is similar for all aircraft tyes. 8)e follo5in$ minimum safety recautions and roceduresmust be follo5ed rior to and durin$ aircraft to5in$ oerationsB

4 "li$n t)e tractor or tractor and to5bar combination 5it) t)e center line of t)e aircraft before t)e aircraft movement.

4 omletely raise t)e to5bar 5)eels before t)e start of t)e aircraft movement @if usedA.

4 Prior to t)e aircraft movement7 ma4e sure t)at t)e ar4in$ bra4es are released and t)e anti-collision li$)ts are s5itc)ed on@deendin$ on local airort re$ulationsA.

4 ,ait for t)e aut)ori%ation of t)e fli$)t cre5 or bra4e oerator before movin$ t)e aircraft.

4

Start t)e us)bac4 oeration on a strai$)t line.4 ee t)e maneuverin$ seed to a minimum7 and aly t)e ve)icle bra4es $ently.

4 Do not e2ceed t)e to5in$ seed limit as re$ulated by t)e to5in$ equiment7 aircraft and?or airort.

4 <se relevant aron lines as $uidance durin$ maneuverin$ to ensure safe obstacle clearance.

4 ee a minimum safety distance bet5een ve)icles sufficient in 5)ic) to sto.

4 Sto '3 m?'' yd before a ta2i5ay intersection7 if a sto is required.

4 "void s)ar turns7 5)ic) results in e2cessive tire scrubbin$.

4 Ma4e all stos smoot)ly.

4 ,)en arrivin$ at t)e allocated osition7 move t)e aircraft in a strai$)t line for a fe5 meters to ensure t)at t)e nose 5)eelsare in t)e strai$)t a)ead osition. 8)is relieves any torsional stress alied to landin$ $ear comonents and tires.

4 "ly t)e tractor ar4in$ bra4e after a comlete sto.

Note: <ome of these precautions may not be applicable to towbarless 'ehicles.

&.1#.!.1 0oing Preparation

8)e follo5in$ c)ec4list is to be used in rearation for an aircraft to5.

!ction

Per"or,ed -'

BraeOperator

0ractor .river

"ly t)e coc4it c)ec4list for to5in$. Refer to t)e oeratin$ airlineCs GOM for details.

onnect and test t)e inter)one lin4.

Insert t)e byass in.

Give ermission to connect t)e to5bar and tractor or to5barless tractor after alyin$ t)e aircraft ar4in$bra4e.

onnect t)e to5bar first to t)e aircraft7 t)en to t)e tractor.

9efore connectin$ t)e to5barless tractor7 ensure t)e aircraft main landin$ $ears are symmetricallyc)oc4ed.

onnect t)e tractor or to5barless tractor and set t)e ar4in$ bra4e.

Once all GS( )as been cleared a5ay from t)e aircraft7 remove or c)ec4 removal of aircraft c)oc4s.

S5itc) on t)e e2ternal and anti-collision li$)ts of t)e aircraft.

ontact t)e ontrol 8o5er for clearance to start movin$ t)e aircraft @deendin$ on local re$ulationsA.

"fter receivin$ t)e clearance7 release t)e aircraft ar4in$ bra4e.

Give clearance to t)e 8ractor Driver to start movin$ t)e aircraft.

Request confirmation from t)e 9ra4e Oerator t)at t)e aircraft ar4in$ bra4e )as been released.

onduct to5.

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&.1#.!.! 0oing Co,pletion

8)e follo5in$ c)ec4list is to be used at t)e end of an aircraft to5.

!ction

Per"or,ed -'

BraeOperator

0ractor .river

Set tractor ar4in$ bra4e.

Request 9ra4e Oerator to set t)e aircraft ar4in$ bra4e.

Inform t)e ontrol 8o5er t)at to5in$ is comleted and t)e frequency 5ill be left @deendin$ on localre$ulationsA.

Set t)e aircraft ar4in$ bra4e and c)ec4 t)e ressure. Inform t)e 8ractor DriverB P"RING 9R"( S(87 PR(SS<R( :((D.

)oc4 t)e aircraft main landin$ $ear.

S5itc) off t)e e2ternal and anti-collision li$)ts of t)e aircraft.

Inform 9ra4e OeratorB "IRR"/8 :O(D.

Request ermission from 9ra4e Oerator to disconnect t)e to5bar or to5barless tractor.

Give ermission to disconnect t)e to5bar or to5barless tractor.

Disconnect t)e to5bar or to5barless tractor and remove t)e byass in. )oc4 t)e aircraft.

InformB 8O,9"R?8R"8OR DISONN(8(D.

Release t)e aircraft ar4in$ bra4e and informB P"RING 9R"( O//.

)ec4 and informB "IRR"/8 S8"9I*IU(D.

"fter ermission from t)e 9ra4e Oerator7 s)ut do5n and disconnect t)e tractor GP<.

Install and connect a GP<.

Remove and sto5 $ear safety ins in t)e dedicated location.

&.1#.# Incidents .uring 0oing

Brae Operator 0ractor .river

>#6 Communication 6ailure

4 Sto aircraft?tractor set immediately.

4 "ly tractor ar4in$ bra4e.

4 "dvise 8o5in$ Re$ulation and 5ait for assistance@/ollo5 me before comletin$ t)e to5in$A.

+ractor 6ailure

4 Inform "8.

4 "ly ar4in$ bra4e.

4 *isten to 6:/ and 5ait for assistance.

4 Sto aircraft?tractor set.

4 Inform "8 @to5barless to5in$ 5it) one man oerationA.


4 )oc4 t)e aircraft.

4 *isten to 6:/ @to5barless to5in$ 5it) one man oerationA.

Coupling rea& Off 4 9ra4e t)e assembly by stein$ on bot) bra4e edals

ro$ressively.

4 "s soon as t)e aircraft is at a standstill7 aly t)e ar4in$bra4e before releasin$ t)e edal.

4 Do not aly tractor bra4es.

4 /ollo5 t)e aircraft at) attentively and sto t)e tractor accordin$ to t)e aircraft osition.


+ractor 6ire

4 Inform "8.

4 "ly ar4in$ bra4e.

4 Inform t)e 9ra4e Oerator.


4 Move tractor a5ay as raidly as ossible.

4 /i$)t t)e fire7 usin$ t)e fire e2tin$uis)er.


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IGOM)Chapter

Brae Operator 0ractor .river

"ircraft 6ire

4 Inform "8.

4 "ly t)e ar4in$ bra4e.

4 /i$)t fire 5it) t)e on board fire e2tin$uis)er.

4 (vacuate t)e aircraft usin$ on-board means7 if required.


4 Move tractor a5ay as raidly as ossible.


"ccident with Other "ircraft or >ehicle

4 ontact t)e ontrol 8o5er statin$ osition and nature of trouble.

4 *isten to 6:/ and 5ait for assistance.



4 "dvise to5in$ re$ulation.

4 Do not unload or disconnect t)e aircraft.

4 )oc4 t)e main landin$ $ear.

8)e 8ractor Driver and 9ra4e Oerator must continuously 4ee eac) ot)er informed.

&.1#.& 0oing $i,its

4 /uel and ot)er loads can affect an aircraftCs balance. 8o avoid Jtail tiin$K durin$ to5in$7 ensure t)at t)e actual centre of $ravity of t)e aircraft is for5ard of t)e critical centre of $ravity. If you are unable to determine t)is7 t)en you must request

assistance from a qualified 5ei$)t and balance a$ent of t)e oeratin$ airline.4 Refer to t)e oeratin$ carriers GOM for resective aircraft tye secific instructions for furt)er details.

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$oad Control)IGOM

Chapter #: $oad Control

'.1 $oad Control Principles8)e safety of a fli$)t requires accurate lannin$7 recordin$ and reortin$ of all actual load boarded on an aircraft. Documentedcommunication is required to ensure correct 5ei$)t balance calculations are conducted rior to an aircraftCs dearture.

'.! Regulator' Reuire,entsOerational load control records must be retained in accordance 5it) all alicable re$ulatory and oeratin$ airline requirementsto includeB

4 8rainin$ and qualification records for ersonnel t)at erform load control functions

4 *oad control documentation for eac) fli$)t in accordance 5it) requirements of t)e oeratin$ airline 8)e

*oad ontrol rocess must )ave an audit trail for eac) dearture.

4 ,ei$)t and balance records must be retained for a eriod in accordance 5it) alicable re$ulations and?or requirements of t)e oeratin$ airline7 but no less t)an a eriod of t)ree mont)s.

4 8)e oeratin$ airline 5ill identify secific loadin$ ositions 5it)in eac) aircraft tye for t)e urose of lannin$ andositionin$ t)e load in t)e aircraft.

4 8)e oeratin$ airline 5ill secify requirements for resentin$ load information in load documents7 reorts and messa$es.

4 /orms used in t)e *oad ontrol rocess must be in comliance 5it) t)e oeratin$ airlineCs Oerations manual.4 "ll scales @5ei$)brid$esA used for 5ei$)t determination of load and clearance measurin$ systems must be calibrated and?or

c)ec4ed at intervals determined by t)e oeratin$ carrier or state.

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IGOM)Chapter #

'.# $oad Control Process 6lo

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$oad Control)IGOM

'.#.1 $oad Control Process 6lo $egend: <!ctions in 0riangles !-ove are .e"ined Belo=

0RI!+G$* !C0IO+

1. ar$o to aircraft.

!. Mail to aircraft.

#. Mail 5ei$)t?destination?cate$ory?DG?Secial *oad information to *oad ontrol Office.&. ar$o 5ei$)t?destination?cate$ory?DG?Secial *oad information to *oad ontrol Office.

'. U/,?"ircraft re$istration?Route to /li$)t Plannin$ System.

+. /li$)t lan includin$ 8a4e-off?8ri-/uel?Ma2imum Gross ,ei$)ts to /li$)t Disatc)?*oad ontrol Office.

. 8ransfer assen$er number?cate$ory?destination?class?status to *oad ontrol Office.

0. 8ransfer ba$$a$e 5ei$)t?number?cate$ory?destination?class and any secial information to *oad ontrol Office.

. *ocal ba$$a$e 5ei$)t?number?cate$ory?destination?class and any secial information to *oad ontrol Office.

13. *ocal Passen$ers number?cate$ory?destination?class?status to *oad ontrol Office.

11. 9a$$a$e 5ei$)t?number?cate$ory?destination?class and any secial information to *oad ontrol Office.

1!. 9a$$a$e to aircraft.

1#. Passen$ers to aircraft.

1&. ross-c)ec4 documents and *IR information to *oad ontrol Office for final loads)eet.1'. /inal *oads)eet?*M?NO8O?/uellin$ Order?/li$)t Plan to /li$)t Dec4 @oc4itA.

Note: "ctions and items not in chronological order.

#7 $oad Control Reuire,ents*oadin$ instructions 5ill be $enerated byB

4 8)e alicable oeratorCs aroved 5ei$)t balance system

4 " trained load control a$ent includin$ at a centrali%ed load lannin$ facility.

8)e load control a$ent must collect all alicable 5ei$)t balance and commodity data includin$B

4 Passen$er *oad Information and distribution

4 :old ba$$a$e and if alicable individual or cumulative 5ei$)ts

4

Gate delivery items7 includin$ individual or cumulative 5ei$)ts4 Ot)er non-normal items t)at must be considered in t)e load control rocess

4 Dan$erous $oods and ot)er secial load information

4 ar$o and mail

4 9allast

4 (mty <*D and?or allet stac4s

4 "ircraft tec)nical 4it in )old.

8)e resonsibility for comletion of t)e final load s)eet must be by one of t)e follo5in$B

4 " trained load control a$ent at t)e station or at a centrali%ed *oad ontrol office

4 8)e oeratin$ /li$)t re5.

(nsure t)e final information rovided to t)e fli$)t cre5 on t)e final load s)eet is in a$reement 5it) t)e actual load on t)e aircraft.

'.' $oad In"or,ation *(change9efore dearture7 a verbal e2c)an$e of load information or data t)at could affect aircraft final 5ei$)t and balance calculationsmust beB

4 Manually or electronically documented

4 onfirmed rior to fli$)t dearture.

(nsure t)at for any discreancies associated 5it) t)e accuracy of t)e final 5ei$)t and balance fi$ures for a fli$)tB

4 Information is rovided to t)e fli$)t cre5 and t)e oeratin$ airline 5it)out delay.

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IGOM)Chapter #

'.+ $oad Planning8)e follo5in$ considerations are used in t)e lannin$ rocessB

4 8ye of aircraft reared for service

4 /uel load and distribution

4 "ircraft equiment7 caterin$7 (I7 cre5 etc.

4 Planned deadload4 (2ected assen$er load and distribution

4 "ircraft manufacturerCs defined7 and comany imosed7 limitations

4 Secific requirements of oeratin$ airline

4 Secial load includin$ Dan$erous Goods Re$ulations etc.

'.+.1 O""8$oad Planning

" *IR?OIR @manual or electronicA is issued rior to aircraft arrival for incomin$?transit fli$)ts. Refer to uline PM and?or *DM7and include t)e follo5in$B

4 9a$$a$e details @in )andlin$ sequence and riorities required by t)e oeratin$ airlineA

4 abin *oad

4 ontainers and allets

4 ar$o7 mail and (I

4 Mobility aids for $ate delivery

4 Summary of DG?S*

4 "ny relevant lain lan$ua$e te2t?instruction if required

4 /li$)t details7 5)ic) may include date7 re$istration7 issue number7 etc.

4 "ny ot)er requirements of t)e oeratin$ airline.

'.+.! On8$oad Planning

" si$ned *IR @manual or electronicA is issued for eac) fli$)t and includes t)e follo5in$B

4 *oad lanner or controller and contact details

4 :old content instructions

4 Planned ba$$a$e

4 Planned car$o7 mail and (I

4 Mobility aids

4 Priority ba$$a$e

4 D"" ba$$a$e if alicable

4 re5 ba$$a$e @for lacement and not 5ei$)t recordin$A

4 8ransfer or connection ba$$a$e

4 Summary of Dan$erous Goods?Secial *oads

4 /li$)t details7 5)ic) may include date7 re$istration7 issue number7 etc.

4 "ny ot)er requirements of t)e oeratin$ airline.

'.+.# Baggage ?$. Reuire,ent

alculate t)e ba$$a$e <*Ds required usin$ t)e avera$e number of ba$s and commodities for t)e route?aircraft tye. <seavera$e ba$s er boo4ed assen$er and avera$e number of ba$s er <*D.

Obtain ar$o 5ei$)t7 volume and contents. ,)ere ossible7 lan so as not to obstruct assen$er ba$$a$e offload at arrivalstation.

9loc4 any unusable <*D ositions based on any oeratin$ airline requirements @e.$. e2tra fuel tan4s7 caterin$ equiment or fly-a5ay 4its etc.A.

'. !ircra"t $oading9efore loadin$7 t)e )old s)all be visually insected for dama$e t)at can affect t)e load caacity.

" qualified individual must suervise t)e loadin$ of t)e aircraft and rovide a si$ned confirmation to sayB

4 8)e aircraft )as been loaded as instructed>includin$ any secial load instructions

4 8)e condition of loc4s7 restraints or <*Ds )as not affected load caacity

4 8)e bul4 load and <*Ds are correctly secured and loc4s and nets are in use

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$oad Control)IGOM

4 6isible dan$erous $oods ac4a$es 5ere insected rior to loadin$

4 Secial loads7 includin$ dan$erous $oods )ave been sto5ed and secured accordin$ to re$ulations and oeratin$ airlinerocedures

4 8)e )olds are free of any forei$n obects

4 "ny deviations are noted.

'.0 Reporting !ctual $oad

'.0.1 Containeried !ircra"t

"ll commodities must be reorted?recorded er destination on t)e *oad Instruction reort @*IRA includin$B

4 t)e total number of ba$s @if utili%ed by oeratin$ carrierA and commodities in eac) <*D and bul4 )old @e.$. local7 connection7riorityA

4 t)e osition of eac) <*D and its identification number

4 car$o $ross 5ei$)t @in $sA

4 DG?S* information

4 cre5 ba$ count

4 any ot)er seciali%ed information required by t)e oeratin$ airline.

'.0.! Bul $oaded !ircra"t

"ll commodities must be reorted?recorded er destination on t)e *oadin$ Instruction reort @*IRA includin$B

4 t)e total numbers of ba$s and commodities in eac) comartment @e.$. local7 connection7 riorityA

4 car$o net 5ei$)t @in $sA

4 DG?S* information

4 cre5 ba$ count

4 any ot)er seciali%ed information required by t)e oeratin$ airline.

'.0.# $ast Minute Changes

If any *ast Minute )an$es @*MA occurs after t)e comletion of t)e final load s)eet7 t)is must be brou$)t to t)e attention of t)efli$)t cre5 and t)e *M must be entered on t)e final load s)eet.

*M includesB

4 c)an$es to t)e ba$$a$e counts and?or 5ei$)ts

4 c)an$es to t)e car$o7 fuel7 mail and (I 5ei$)ts

4 assen$ers t)at are added or offloaded from t)e fli$)t

4 movement of any deadload.

8)e ma2imum allo5ed c)an$e in t)e number of assen$ers or )old load accetable as a *M is secified in t)e oeratin$airlineCs Oerations Manual. If t)is number is e2ceeded7 a ne5 final load s)eet must be reared.

If t)e fli$)t cre5 )as already been rovided 5it) a final load s)eet7 t)e *M can be transmitted via )eadset or 6:/. 8)e fli$)tcre5 adds *M on t)e ori$inal final load s)eet coy and *oad ontrol "$ent adds *M on )is coy.

If ""RS is available7 t)e adusted final load s)eet or *M sli may be $enerated and transmitted to t)e cre5 usin$ ""RS.

'. +oti"ication to the Captain <+O0OC=8)e fli$)t cre5 must be rovided 5it) a notification concernin$ dan$erous $oods and any ot)er secial load as required by t)e

oeratin$ airline @i.e. P(R7 "6I7 :(G7 :<MA onboard t)e aircraft in t)e form of a NO8O @Notification to atainA.4 Suc) notification must include dan$erous $oods or ot)er secial load items t)at )ave been loaded on t)e aircraft at a

revious dearture oint and t)at are to be carried on a subsequent fli$)t.

4 8ransit or oinin$ NO8O is resented to t)e atain.

4 /or c)an$es or reositionin$ of transit dan$erous $oods or ot)er secial loads7 a ne5 NO8O is issued.

4 " searate NO8O s)all be reared for eac) station enroute.

4 8)e NO8O must indicate t)e location on t)e aircraft 5)ere t)e Dan$erous Good or secial item 5as loaded.

4 8)e NO8O must contain t)e name and be si$ned by t)e individual 5)o reared t)e NO8O7 t)e loadin$ suervisor andt)e atain.

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4 8)e si$ned NO8O verifiesB

F t)e ac4a$e 5as not lea4in$ 5)en insected

F 5as in accetable condition rior to loadin$

F 5as secured inside t)e <*D or on aircraft comartment floor 5)en loaded.

4 8)e si$ned NO8O must be retained in t)e fli$)t file.

'.13 4eight and Balance Calculation,)en alicable7 a 5ei$)t and balance re-calculation s)all be roduced.

alculations of t)e aircraft 5ei$)t and balance must be conducted in accordance 5it) t)e requirements of t)e oeratin$ airline to ensureB

4 t)e 5ei$)t calculation does not e2ceed t)e structural l imits of t)e aircraft tye @as determined by t)e Manufacturer?OeratorA

4 an accurate balance calculation t)at results in a centre of $ravity 5it)in fore and aft balance limits for t)e aircraft tye7 asdetermined by t)e Manufacturer?Oerator.

,ei$)t and balance calculations mustB

4 be based on current aircraft 5ei$)t and balance data @as determined by oeratin$ airlineA

4 consider limitations imosed by t)e oeratin$ airline

4 ta4e into account t)e e2ected load

4

determine if t)e metric system or imerial units are used in 5ei$)t and balance calculations.8)e load control rocess must utili%e assen$er and ba$$a$e 5ei$)ts for 5ei$)t and balance calculations t)at are in accordance5it) requirements of t)e oeratin$ airline7 includin$B

4 ersons travelin$ in cre5 seats

4 accurate 5ei$)t of t)e load includin$ bul47 <*DCs7 transfer load.

"ll 5ei$)t and balance calculations for eac) assen$er fli$)t must account for t)e individual or cumulative 5ei$)ts ofB

4 )old ba$$a$e

4 $ate delivery items

4 non-normal load items.

If directed by t)e oeratin$ airline7 use ballast 5)en necessary to brin$ t)e aircraft centre of $ravity 5it)in oerational limits.

'.11 4eight Recording

'.11.1 Bulload

If standard ba$$a$e 5ei$)ts are not used7 calculate t)e actual 5ei$)t of bul4 ba$$a$e usin$ t)e available data. /ollo5 oeratin$airline olicy for standard loadin$ $uidelines.

'.11.! ?nit $oad .evices <?$.=

<*Ds loaded 5it) ba$$a$e need not be 5ei$)ed 5)en standard ba$$a$e 5ei$)ts are used. If not7 determine t)e 5ei$)t of <*Dsby t)e use of a 5ei$)brid$e7 or tally of t)e individual 5ei$)ts of eac) iece loaded.

If t)e validity of t)e indicated 5ei$)ts is in doubt7 due to aearance or ot)er circumstances7 t)e <*D must be 5ei$)ed rior to accetance. /or 5ei$)t and balance uroses7 t)e recorded 5ei$)t of t)e transfer <*D 5ill be used.

'.1! .eparture Control &'ste, <.C&= Process

'.1!.1 !irline !pproved .C& "or $oad Control

If a DS system is used in t)e *oad ontrol Process7 t)e aircraft data for t)e oeratin$ airline must be current and include allinformation as outlined in ":M '+'. 8)e DS system used s)all be aroved by t)e oeratin$ airline.

'.1!.! .ata "or 4eight F Balance

"t c)ec4-in closure7 t)e *oad ontrol "$ent records or receives7 as er t)e oeratin$ airline requirementsB

4 t)e total number of assen$ers c)ec4ed-in

4 t)e total number of males7 females7 c)ildren and infants or number of adults7 c)ildren and infants @deendin$ on t)e system usedA

4 t)e total 5ei$)t of ba$$a$e

4 t)e brea4do5n of seatin$ distribution of assen$ers 5it)in eac) trim %one.

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$oad Control)IGOM

'.1!.# Reports and Messages

Produce and transmit messa$es in standard format7 as required by t)e oeratin$ airline7 for e2amleB

4 PM>ontainer?Pallet Distribution Messa$e

4 *DM>*oad Distribution Messa$e

4 <M><nit *oad Device ontrol Messa$e

Messa$es must be sent by t)e ori$inatin$ station to addresses secified by t)e oeratin$ airline.

!PP*+.I !

$.M

A;<=<&7<.>?A;C.;@&477.4&4&6<

#LIS.@&&.8.T6=6.6&648.4&7=.3A>&&@.3AD&

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&7&66.3AD&&=.S,C&&4.A2I&4.DI3&@&7

.A2I&4.DI3&@

#CCS.&7&.T<84.6&778.7&@64.@&B7.3A>&7

&.3AD&&6.EA&6&7@

#CR.8&8&[email protected]&7=7.4&88.@&47.3A>&8

&8.3AD&&=.*R9&7&7=

SI CA3T C,3ELA$D&FI$9TA$G*EL <B@4 CE$TERTA$G *EL 7@=

CPM

H> S3LGGGL

.92AG3C>

4674@ C3M

GL7=&4.3;*M.674@8=<BA;

#66L&7@&; #66R&4=&C

#67L&8=&;T #67R&=@8&;

#64L&8@&; #64R&<@8&;&M

#763&7@8=&C

#773&477=&C

#743&>#463&$

#473&>

#443&>

#@6L&> #@6R&B8&C

#@7L&@48&; #@7R&478&;

#863&M

#843&C

#DL&@8=<&C #DR&4@74&C

#EL&4@7@&C #ER&<8@4&C

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IGOM)Chapter #

?$. M*&&!GI+G

M*&&!GI+G 8 ?CM I+ 8 !RRI9!$ 6$IGH0

Sample

messa!e CM

674&77*E;.;;;;

;.>>> I$

.AGE.AGE.AGE.AGE.AGE

.

AGE.AGE.3A9.363

SI AGE78B<< DM9

J AIRLI$E C,DE

;;;;; J AIRCRA*T

RE9ISTRATI,$ >>> J

ARRI2AL STATI,$

J LD ,F$ER C,DE

&a,ple ,essage i" no containers or pallets are o""loaded

CM

674&77*E;.;;;;;

.>>> I$

.$

J AIRLI$E C,DE

;;;;; J AIRCRA*T

RE9ISTRATI,$ >>> J

ARRI2AL STATI,$

J LD ,F$ER C,DE

M*&&!GI+G 8 ?CM O?0 8 .*P!R0I+G 6$IGH0

Sample

messa!e CM674&77*E;.;;;;;

.>>> ,T

.AGER<&?2R&;.AGEL>&?2R&;.AGER<&?2R&;.AGER<&?2R&;

.AGER<&?2R&C.3A9R<&?2R&C.RG$6476BTS&?2R&CATM

J AIRLI$E C,DE

;;;;; J AIRCRA*T

RE9ISTRATI,$ >>> J

DE3ARTRE STATI,$

J LD ,F$ER C,DE

&a,ple ,essage i" no containers or pallets are onloaded

CM

674&77*E;.;;;;;.>

>> ,T

.$

J AIRLI$E C,DE

;;;;; J AIRCRA*T

RE9ISTRATI,$ >>> J

DE3ARTRE STATI,$

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$oad Control)IGOM

$O!.I+G I+&0R?C0IO+ R*POR0&

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IGOM)Chapter #

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$oad Control)IGOM

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IGOM)Chapter #

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$oad Control)IGOM

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IGOM)Chapter #

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$oad Control)IGOM

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IGOM)Chapter #

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$oad Control)IGOM

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IGOM)Chapter #

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$oad Control)IGOM

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IGOM)Chapter #

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!irside &upervision and &a"et')IGOM

Chapter %: "irside &upervision and &afet'

%7 Introduction "ll station oerational activities7 includin$7 if alicable7 t)ose outsourced to an e2ternal t)ird-arty $round service rovider s)allbe conducted under t)e direct oversi$)t of suervision ersonnel.

%771 Operational Reuire,ents

4 Suervision ersonnel must be trained and qualified to erform t)e assi$ned functions.

4 "ssi$ned individuals 5ill rovide oversi$)t of ersonnel conductin$7 airside oerations.

4 "n assi$ned individual 5ill oversee t)e aircraft turnaround durin$ ram?aron activities ensurin$ t)e aircraft is )andled andserviced accordin$ to t)e OeratorCs secific GOM7 t)ese duties may be combined 5it) anot)er function?role.

4 If alicable c)ec4lists are rovided7 t)ey s)all be comleted as required by t)e individual assi$ned to rovide oversi$)t.

4 Individuals assi$ned to oversee $round )andlin$ oerations must )ave oversi$)t on airside oerations7 $round safety and alloerations relatin$ to comfort and sc)edule.

+.1 &upervision &copeOversi$)t for an aircraft arrival?dearture s)all include7 but is not limited to t)e follo5in$ activitiesB

4 "ircraft loadin$ unloadin$4 "ircraft servicin$ @e.$. otable 5ater7 lavatory7 cleanin$7 caterin$A

4 "ircraft fuellin$

4 "ircraft movement @arrival7 dearture to5in$A

4 Passen$er embar4ation?disembar4ation

4 (2cess cabin ba$$a$e )andlin$

4 "ll ersonnel and GS( involved in t)e oeration to ensure comliance 5it) safety rocedures.

+.! Ra,p &upervision Reuire,ents8)e table belo5 defines samle elements t)at require suervision by individuals assi$ned to oversee $round )andlin$ oerations.8)is table is to be utili%ed in conunction 5it) )ater & of t)e IGOM.

!C0IO+ R*M!RD&

1. Pre-fli$)t brief conducted re$ardin$ fli$)t requirement@sA and services as needed

!. Pre-arrival c)ec4 ar4in$ osition free of /orei$n Obect Dama$e @/ODA7 obstaclesand?or silla$e

#. Sufficient ersonnel 5it) PP( and necessary $round suort equiment availableand ready

&. "ll GS( and ersonnel ositioned outside t)e aircraft clearance line

'. (nsure mano5er correctly ositioned for arrival

+. (nsure $uidance system is activated and mars)aller@sA correctly ositioned asalicable

. Personnel clear of t)e aircraft7 until anti-collision li$)ts )ave been s5itc)ed off

0. (nsure aircraft c)oc4ed and coned aroriately

. (nsure an arrival e2ternal c)ec4 rior to aroac) of any $round suortequiment

13. (nsure equiment roerly ositioned and oerated @e.$. Guide railsA

11. (nsure car$o )olds are offloaded and commodities correctly )andled as required

1!. (nsure all car$o )olds fully offloaded and insected for dama$e

1#. Passen$er 9rid$e and?or Stes set to correct )ei$)t and all safety devices areinstalled before oenin$ cabin access doors

1&. "ircraft cabin access door oeration by aut)ori%ed and qualified erson

1'. Durin$ assen$er @disA-embar4ation7 assen$er movement rotected and $uidedin 5al45ays bet5een t)e aircraft and bus or terminal

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IGOM)Chapter %

!C0IO+ R*M!RD&

1+. Passen$er 5al45ays clean of obstacles and free of undesired contaminatedsubstances

1. /uel truc4 roerly ositioned and escae route not obstructed

10. (nsure /<(* S"/(8= UON(S resected

1. (nsure safety recautions for Re-fuellin$ 5it) assen$ers ad)ered to if alicable!3. (nsure on-load started and *oad Master in ossession of *oadin$ Instruction

!1. (nsure condition of load insected rior to loadin$

!!. (nsure ba$$a$e and car$o loaded and )andled in accordance 5it) t)e 5ritten*oadin$ Instruction

!#. (nsure DG correctly )andled7 se$re$ated7 secured and sto5ed

!&. (nsure )olds are c)ec4ed to verify load and loc4?nets confi$uration

!'. (nsure *oad information is e2c)an$ed 5it) all deviations noted

!+. (nsure final load information rovided to /li$)t cre5 as required

!. (nsure GS( removal rocedures follo5ed

!0. (nsure final ram insection and aircraft 5al4-around c)ec4 erformed

!. (nsure re-dearture rearations are conducted

#3. )oc4s and cones removal rocedures follo5ed

#1. (nsure dearture sequence conducted as required

#!. (nsure ost dearture activities conducted as required 5it) aroriate documentretention

+.# Precision 0i,e &chedule " samle recision time sc)edule is a $ra)ical dislay of all $round )andlin$ activities and duties to be conducted for an aircraftturnaround.

Refer to t)e oeratin$ airline Oerations Manual for secific requirements er aircraft tye.

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+.& *vent Response and Reporting Process

+.&.1 Introduction

It is t)e resonsibility of suervision to ensure t)at all safety related events are immediately reorted to t)e oeratin$ airline7 t)efli$)t cre5 and alicable aut)orities as er local requirements and oeratin$ airlineCs olicy.

"ll records of suc) accidents and incidents must be retained as required by local and oeratin$ airline requirements.

+.&.! Response

Individuals assi$ned to suervision s)all coordinate an initial resonse for all accidents and?or incidents7 includin$ dan$erous$oods incidents.

Immediate action to be ta4en 5)en an incident occursB

4 Do not ut yourself or any ot)ers at furt)er ris4.

4 Deal 5it) any ersonal inuries and request aroriate assistance.

4 Secure t)e scene to revent movement of GS( and ersonnel if ossible.

4 8a4e suitable )oto$ra)ic evidence of t)e incident.

Individuals assi$ned to suervision s)all )ave 4no5led$e of t)eir resonsibilities 5it)in t)e local safety lan and emer$encyresonse lan for resondin$ to accidents and?or incidents or ot)er emer$encies t)at may occur durin$ aircraft $round )andlin$oerations in accordance 5it) local alicable re$ulations and requirements of t)e oeratin$ airline.

+.&.# Reporta-le Ground Incidents

Reortable incidents ,a' include but are not limited toB

4 "n act of a$$ression @e.$. 9OM9 8:R("8 or :I;"INGA.

4 Inury to an emloyee7 or emloyee of a contracted comany conductin$ services for t)e $round service rovider.

4 Security rocedures are breac)ed.

4 Dama$e to t)e aircraft.

4 <ndeclared Dan$erous Goods are discovered.

4 (mer$ency equiment is non-oerational or not resent.

4 <nattended ba$$a$e is located 5it)in t)e secure airside erimeter.

4 " terminal buildin$ is evacuated.

4 8)ere is a otential )a%ard 5)ic) may cause inury to a assen$er or $round ersonnel.

4

<nsafe ractices are noted.4 "irside ram safety measures are not bein$ follo5ed by ve)icular traffic.

4 " fli$)t is disatc)ed unsecure and does not meet alicable ba$$a$e security re$ulations.

4 " sto5a5ay is discovered.

4 "ny event 5)ere safety standards may )ave been comromised.

4 "n environmental incident @e.$. fuel sill etc.A.

4 "ny ot)er incident considered reortable by re$ulations and?or t)e oeratin$ airline.

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IGOM)Chapter %

+.&.& !ccident Report Co,pletion

,)en an accident?incident occurs7 once equiment and ersonnel are secure7 an "ccident Reort must be comleted as er t)eoeratin$ airline olicy.

&a,ple !ccident/Incident Report

Ground .a,age Report

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#RD (DI8ION7 ;"N<"R= !31& IGOM>1##

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IGOM

"nne( "

"nne2 " lists t)e aroved current IGOM variations received in accordance 5it) t)e rocess and criteria outlined in t)eIN8ROD<8ION7 Section 1!.

+ational !viation !uthorities/Regulator 9ariations

&tate Code<I&O=

9ariation +u,-er

IGOMRe"erence

9ariation

9alidit' &tatus

6ro, <date=0o <date orper,anent=

<in use/not used=

!irport !uthorit' 9ariations

!irport Code<I!0!=

9ariation +u,-er

IGOMRe"erence

9ariation

9alidit' &tatus

6ro, <date=

0o <date or

per,anent=

<in use/not

used=

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