Complete solutions for commerce & e-commerce We are not advisors, we make it happen!!

IESIntegrated E-commerce Services

About us – Who is IESIntegrated E-commerce Services is the newborn of this industry with the joint venture of two companies who put together all their businessexperience. The company is the result of a remodeled concept and vision, a futuristic approach of the industry.

We are fully engaged with your needs and out motto is:

We are not advisors, we make it happen!!

The business idea is to create value for customers and the companies through the use of creative and effective solutions. Since its inception,the company has grown rapidly and simultaneously delivered good results for clients, employees and owners.

Headquarter is located in Romania, with 40 employees that proved their experience and dedication. Our network extends to over 20 countries,and our main growth markets are the Norwegian, Sweden and Finland. We understand that each market and client has different requirementsand our philosophy is to provide a tailor made and flexible service to our clients.

Why in Romania?

• Highly skilled labor force at competitive prices – solid knowledge in foreign languages, technology, IT, etc.

• Highly educated people, flexibility, dedication;

• Cultural similarities with Western cultures.

• One of the largest markets in Central and Eastern Europe (ranking 7th in EU, with over 21 million inhabitants);

• Stability factor in the Area – NATO & EU membership;

The active countries where we are present are:

Norway – Sweden – Finland – Denmark – UK - Nederland – Belgium – Germany – France – Spain – Italy

Russia - Romania – Serbia – Hungary - Lithuania.

Services

Logistic services

Data management

CRM System

Loyalty programs

Decision support

Telemarketing

Customer services

Marketing services

Back office services

E-commerce

IT services

Telemarketing Add-on sale – to contact the customer providing an offer

before the order leaves the warehouse

Win back – to win back an subscriber

Hold back – to convince someone to remain a subscriber

Information about new offers and products

Outbound, proactive marketing in which prospective andpreexisting customers are contacted directly

Inbound, reception of incoming orders and requests forinformation. Demand is generally created by advertising,publicity, or the efforts of outside salespeople.

Customer servicesCostumer Service support is a range of customer services to assist customers in making cost effectiveand correct use of a product. It includes assistance in planning, installation, training, troubleshooting,maintenance, upgrading and disposal of a product. In this sense, an organization that values goodcustomer service may spend more money in training employees than the average organization, orproactively interview customers for feedback.

However, in the Internet era, it is a challenge to maintain and/or enhance the personal experiencewhile making use of the efficiencies of online commerce. "Online customers are literally invisible to you(and you to them), so it's easy to shortchange them emotionally. But this lack of visual and tactilepresence makes it even more crucial to create a sense of personal, human-to-human connection in theonline arena."

Answer the incoming calls from the clients

Holdback clients from unsubscribing (subscription and club sales)

Information regarding the product portfolio

Information regarding invoices and payments

Receiving the product orders from the clients

Call overflow management

Extended working hours

Marketing servicesThe promotion of economic activities offered by a business to its clients.Marketing services might include the process of selling telecommunications,health treatment, financial, hospitality, car rental, air travel, and professionalservices.

C.P.A. deals.

Advertising planning.

Good deal when buying ads.

Direct marketing - define audiences, creating layout and DM-texts thatworks, and handle the response afterwards.

Web design – online identity creation, websites, logo’s, etc.

Digital - Banner, landing pages, digital media.

Printing design – brochures, flyers, catalogue creations and printing.

Back office services Data management – all types of insert services in your own extranet or in a dedicated

database with high qualified resources who adapt fast to any exigency you will have.Passing information from printed version in the digital version (orders, requests,technical data, touristic data etc…) and also printed/digital personalized documentslike letters, invoices, newsletters and sending them(mailing and emailing).

Financial services – the basic accounting with insert payments (bank/cc) andinvoicing.

Reports and statistics – services dedicated data management with statistics andreports of all kind.

Sales reporting - provides a record of the calls or sales made by a particular individualor company during a specific period of time. They are typically distributed to membersof a sales team or company executives for comparison purposes.

Customer satisfaction is defined as "the number of customers, or percentage of totalcustomers, whose reported experience with a firm, its products, or its services (ratings)exceeds satisfaction goals. It is essential for businesses to effectively manage customersatisfaction. To be able do this, firms need reliable and representative measures ofsatisfaction

E-commerce

Content Management System – CMS’s are often used to runwebsites containing blogs, news, and shopping. Manycorporate and marketing websites use CMSs. CMSs typicallyaim to avoid the need for hand coding.

Cross Browser Compatibility - the ability of a website, webapplication to function in different web browser and devices.

Social Media – Facebook ads campaigns.

SEO - Search engine optimization is the process of affectingthe visibility of a website or a web page in a search engine's"natural" or unpaid ("organic") search results.

IT services SMS management specializes in improving operational performance and IT delivery. We do this by improving the way you use

people, processes and technologies. This means we address everything from business integration to compliance, processimprovement to change management and technology strategy to systems integration and application development.

Calls management and IVR is an automated telephony system that interacts with callers, gathers information and routes callsto the appropriate recipient. Common IVR applications include:

Bank and stock account balances and transfers

Surveys and polls

Office call routing

Call center forwarding

Simple order entry transactions

Selective information lookup (movie schedules, etc.)

IP PBX business phone system, the software allows users to connect multiple phones (e.g., extensions, ring groups, etc.),share lines among several phones and implement business PBX telephone phone features such as voicemail, caller ID, callforwarding & call recording into their system.

System integrations the process of bringing together the component subsystems into one system and ensuring that thesubsystems function together as a system.

Virtual Office provides communication and address services without providing dedicated office space.

Virtual Identity provides domain, hosting, email addresses, dedicated website.

Logistic servicesIs the process of planning, implementing, and controlling theeffective and efficient flow of goods and services from the pointof origin to the point of consumption?

Warehouse management - aims to control the movement andstorage of materials within a warehouse

Warehouse operative - picking and packing the clients’ orders

Shipping - delivering out the orders to the clients

Return management - the management of all logisticoperations related to returns of products from their originaluser to their supplier with the intention of a cost-effectiverecovery, while meeting all legal obligations.

Data management

Leads generation - Process of collecting names and contactinformation about qualified prospects which will be contactedby the salespeople for generating orders. It usually involvesdirect response advertising and telemarketing,

Lists management - Deleting duplicates, removing deceased,address verification, selection, etc...

CRM System

CRM- Defined as a business system focused on managing andtracking customer related data against business goals, strategiesand processes, a customer relationship management moduleautomates client-related data acquisition and marketing.

«Tailor made» subscriptions

Club

E-commerce

Loyalty programs

Incentives - aim to provide value for money and contribute toorganizational success.

Trips - customers can receive as a gift of a trip to varioustourist locations.

Gifts - customers can receive as a gift a product or a discountvoucher.

Club membership, gathering points to use later.

M‖M - member get member campaigns.

Decision support

Analyzing data for best decisions: brings you the supportneeded in the process of the analysis in order to take the bestdecision.

Counselling – our business developers are prepared tounderstand your necessity and to offer the right tools for theneeded process.

PartnersYour Logo Here

Integrated E-commerce ServicesCarpatilor Street, No. 60Metrom Industrial Park

Brasov - Romania

®

Daniel SzaboBusiness Development Manager

E-mail: daniel@iesolution.eu

Cell: +40 758 11 00 14

http://www.iesolution.eu