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Visit Parks Associates at Booth #5550 GUIDE to RECEPTION SPONSOR May 20-23 Las Vegas May 20-23 Las Vegas HOSTED BY

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Page 1: IE - Parks Associatesevents.parksassociates.com/CONNECTIONS-2013-ProgramGuide.pdf · Emerging Markets for IP Home Management May 21 - 12:15 PM—Murano, Rooms 3205/3305 This keynote

1

Visit Parks Associates at Booth #5550

GUIDE to

RECEPTION SPONSOR

May 20-23 Las VegasMay 20-23 Las Vegas

HOSTED BY

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Table of Contents

www.parksassociates .com

And our Supporters

Pavilion Booth Numbers

5453 – Allegro Software

5449 – UpdateLogic

5549 – UniKey

5447 – Sutherland Global

5550 – Parks Associates

CONNECTIONS™ Sponsors are located in the…

Thank you to our SponsorsBR

EAK

LANYARD

master QC logo (c:100, m:60, y:0, k:0)

SILV

ERBR

ONZE

®

Your telecom PR newswire

LUNC

H

RECEPTION

Thank You 2

Welcome 3

Keynotes 4

Agenda 6-13

Sponsors 14-17

Supporters 20-21

Glance BACK Agenda COVER

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WEL

COM

Eto

Welcome to the 17th annual CONNECTIONS™: The Premier Connected Home Conference

The future of the connected home is, in large part, mobile, so we are pleased this year to be co-located with

CTIA 2013. The combination of CONNECTIONS™ and CTIA offers a unique opportunity to analyze the growing role

of mobile solutions in the connected home.

Parks Associates research finds consumers are embracing the potential and mobile capabilities

of the connected home:

• Forty-four percent of U.S. broadband households are highly interested in smart troubleshooting features for connected appliances.

• Over one-third of smartphone and tablet users use mobile devices as TV guides.

• Consumers will increase their weekly mobile video and TV viewing by 175% from 2012 to 2017.

• Global unit sales of connected CE will grow to nearly 734 million by 2017.

These factors are driving growth and fundamental change in multiple industries, and CONNECTIONS™

addresses significant developments and analyzes their impact on the connected home:

• The entrance of telcos and cablecos as providers of home controls systems

• Integration of apps into the connected home ecosystem and mobile environments

• New channel strategies and new revenue opportunities in value-added services

• Second-screen search and discovery consumer habits and the push toward personalization in video services

• Renewed consumer interest in home and energy management

• Proliferation of Internet-enabled devices, creating the Internet of Things and driving the creation of big data

CONNECTIONS™ Sponsors include:

Cisco, Sprint, Allegro, Lowe’s, Qualcomm, Sutherland Global Services, UpdateLogic, Amdocs, Arrayent, Asurion,

MphasiS, Net2TV, Qresolve, Sigma Designs, Support.com, AlertMe, Linear, and HomePlug Alliance.

We hope that you find great value in attending CONNECTIONS™, including the Connected Home Pavilion on the

CTIA 2013 exhibit floor.

Sincerely,

Tricia Parks, CEO, Parks Associates Stuart Sikes, President, Parks Associates

Visit Parks Associates at Booth #5550

HOSTED BY

www.parksassociates .com

US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113 US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113 4

Emerging Markets for IP Home Management May 21 - 12:15 PM—Murano, Rooms 3205/3305

This keynote from Parks Associates addresses the market for new IP services rolling out,

with market analysis and consumer research covering a variety of applications, including

IP home management, security, and energy management.

Realizing the Connected Life …into a new world of potential May 20 - 12:00 PM—Murano, Rooms 3203/3303

The security industry is very fragmented and underpenetrated with fewer than 20 percent

of households in the United States subscribing to home security services. Further, home

automation is still in its infancy and currently in less than one percent of U.S. households.

Until now this market has been geared toward the high-end, tech-savvy consumer with very little flexibility.

Kevin Petersen, president, AT&T Digital Life, Inc., presents the opening keynote, highlighting the unique

value propositions for home management services. The keynote covers new growth opportunities in this

emerging market and how AT&T Digital Life is addressing the need for a fully integrated personalized home

security and automation service.

KEYNOTE Speakers

Kevin PetersenPresident

AT&T Digital Life, Inc.

John PenneyEVP, Strategy, Business

Development, and Worldwide Distribution

Starz

Tricia ParksFounder and CEO

Parks Associates

Thoughts from the Dream Factory: Opportunities & Issues

Adding Value to the Device Ecosystem through Content

with High-Value Entertainment Content on Mobile Devices May 22 - 2:30 PM—Murano, Rooms 3203/3303

A discussion of the global opportunities and constraints to supplying first-run TV and movie

content to mobile devices. The talk highlights preexisting conditions and business models

that argue for and against more premiere entertainment content making its way to mobile devices sooner after

initial TV airing or theatrical release.

and Services May 21 - 1:30 PM—Murano, Rooms 3203/3303

The dream of the connected home is becoming a reality. Consumers are embracing “smart”

devices, and Internet connectivity is now an expectation. As we strive to achieve the digital

home paradigm, a challenge remains: How do we tie devices together and create a seamless user experience?

In this session, Jonathan Kim of Samsung Media Solutions Center America discusses the evolution of the

multiscreen, multi-device user experience. He shares insights on Samsung’s approach to building value

across their device ecosystem through innovative content services and discusses how a better consumer

experience drives opportunities for manufacturers and content providers alike.

Jonathan KimVP, Content & Services,

Samsung Media Solutions Center (MSCA)

Samsung

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

Cloud, Apps, and Big Data Surround the Connected Home

Opening Comments: The Impact of Mobility on the Connected Home10:30 AM—Murano, Rooms 3203/3303 Parks Associates—Stuart Sikes, President

Almost every consumer experience now has a mobile component, from video viewing to controlling home systems, and new service offerings tap into the growing consumer expectation for ubiquitous access, both fixed and wireless. The opening comments, presented by Parks Associates President Stuart Sikes, provide an overview of the event focus and the market opportunities in the digital home space.

3scale Steve WillmottCEO

12:30 PM—Murano, Rooms 3205/3305

LUNCH Sponsored by Sprint

NETWORKING BREAK Sponsored by Linear

2:30 PM —Murano Foyer

EcoFactor, Inc.Roy JohnsonCEO

Adobe Ray PunDirector of Mobile Strategy

IBMSteve TroisiBig Data Business Value Assessment Consultant, Energy & Utilities Industry

Accedo David AdamsVP Corporate Development

Earth Networks – WeatherBugDave OberholzerDirector, Energy Products & Business Development

Apsalar Michael OiknineCEO

Pandora Alison WhiteSr. Business Development Manager

The Evolution of the App Ecosystem10:45 AM—Murano, Rooms 3203/3303 MODERATOR—Parks Associates | Harry Wang, Director, Health & Mobile Product Research

Apps are the new consumer service interface and content access point. Connected device penetration, particularly smartphones, paired with consumer demand for content is the foundation for a new media development, distribution, and monetization environment—the app ecosystem. This session addresses the impact of apps on the connected home industries and how apps on connected devices are changing all the processes for content discovery, promotion, and awareness.

KEYNOTE—Realizing the Connected Life …into a new world of potential12:00 PM—Murano, Rooms 3203/3303

Leveraging Big Data for the Home into Profitable Offerings1:30 PM—Murano, Rooms 3203/3303 MODERATOR—Parks Associates | Tom Kerber, Director, Research, Home Controls & Energy

Data analytics can help home systems operate efficiently while increasing user comfort, convenience, and security. The list of beneficiaries also includes insurance companies, energy utilities, service providers, and police and fire departments. This session addresses the expanding role of data analytics in the home and the impact on partnerships, competition, and product deployments.

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AmdocsAdam TichelaarDirector of Program Management for Connected Home Solutions

MONDAY MAY 20

Kevin PetersenPresident

AT&T Digital Life, Inc.

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

3:00 PM — SPLIT SESSIONS

Monetization of Connected Devices: Apps and AdvertisingMurano, Room 3202

App developers have a range of mon-etization options. They can earn revenues through downloads, in-app purchases, in-app advertisements, or personalized recom-mendations. But the most effective revenue model and the methods most beneficial to service providers are not always clear. This session analyzes the different business models for recommendations and second-screen services, including fee-based apps, in-app purchases, and advanced advertis-ing, and which strategies consumers prefer.

adRise Thomas Ahn HicksHead of Business Development & Strategy

NAGRAPaul WoidkeSVP Strategy, Advanced Advertising

RoviJeff Siegel

SVP Worldwide Advertising

Samsung

Steve ChoHead of Service Strategy, Marketing, & E-Commerce, Samsung Media Solution Center America

YuMeVictoria SteinbergDirector, Connected Devices Advertising Strategy

MODERATOR—Parks AssociatesHeather Way, Senior Research Analyst

A Castle in the Clouds: Building Revenues via the Personal CloudMurano, Room 3302

Initially, the personal cloud revolved around remote storage of content, with on-line services providing consumers with the ability to back up, store, and retrieve digital files online. Today, a variety of products and services continue to push the boundaries of the personal cloud. This panel examines new service opportunities in the personal cloud, emerging business models and rev-enue opportunities, consumer adoption, market challenges, and the future of the personal cloud.

CiiNOW, Inc.Ron HabermanCo-Founder

Ericsson Steve BourgeoisVP Cloud Strategy

Synchronoss Biju NairEVP and Chief Corporate Strategy Officer

Western Digital Scott VouriGeneral Manager for Connected Life Products

MODERATOR—Parks AssociatesBrett Sappington, Director, Research

Healthy Living in the Digital Home: Opportunities & StrategiesMurano, Room 3301

Consumers are turning to connected devic-es and apps to support new lifestyle choic-es and healthy behaviors. This demand is creating new opportunities in health ser-vices, products, and app development. This session looks at the transformative impact of digital home technologies and mobile innovations on the healthy living industry. Speakers examine new offerings and prod-ucts and the challenges surrounding con-sumer privacy and business models.

AARP Jody HoltzmanSVP, Thought Leadership

AT&TGeeta NayyarChief Medical Information Officer, AT&T ForHealth

IDEAL LIFE INC. Jason GoldbergPresident

IndependaKian SaneiiCEO

LogicmarkKevin O’ConnorPresident

Wellness & Prevention, Inc., a J&J companyRaphaela O’Day, Ph.D.Director of Participation and Engagement Research and Insights

MODERATOR—Parks AssociatesHarry Wang, Director, Health & Mobile Product Research

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IBMSteve TroisiBig Data Business Value Assessment Consultant, Energy & Utilities Industry

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

Mobile Carriers & the Consumer M2M EvolutionMurano, Room 3301

New interest from mobile carriers and a rapidly growing ecosystem of connected devices are expanding M2M use cases. This session explores the ways in which greater mobile carrier involvement in the M2M in-dustry will drive consumer-facing use cases forward and how consumer interaction with the “Internet of Things” will force the evolution of M2M.

Airbiquity, Inc.David JumpaChief Revenue Officer

Digi InternationalMatt JenningsVice President—Digi Solutions Group

Raco Wireless John HornPresident

Sierra Wireless Larry ZibrikVice President, Market Development

VodafoneErik KlingVice President, New Business Development

Wipro TechnologiesStephen SnyderVP, Business Innovation, Media & Telecom

MODERATOR—Parks AssociatesJennifer Kent, Research Analyst

Content Delivery: Blending Mobile & VideoMurano, Room 3302

A growing consumer appetite for mobile video content and a willingness among content owners to make their program-ming available would seem to be a perfect combination for operators. However, de-spite advances in adaptive streaming and compression technologies such as HEVC, getting quality video to a changing array of mobile devices on multiple operating sys-tems is difficult and expensive. This panel offers a deep look at the problem, suggests solutions, and takes a look at new develop-ments on the horizon.

Akamai Kris AlexanderChief Strategist, Connected Devices

Azuki SystemsRob HickeyVice President of Engineering

Elemental Technologies Inc.Dustin EncelewskiDirector Product Marketing

MobiTVKerry TravillaSenior Director of Technology

Ooyala Jonathan WilnerVice President, Products

MODERATOR—Parks AssociatesBrett Sappington, Director, Research

Second-screen Evolution: New Experiences & UsageMurano, Room 3202

Every consumer experience now has a mobile component, from video viewing to social interaction, and these second-screen offerings tap into consumer expec-tations for ubiquitous access and control. This session addresses steps to improve the consumer experience, including the challenges in deploying and improving second-screen services and how content owners, TV service providers, and advertis-ers can benefit the most.

ConnecTVStacy JolnaCMO

DirecTVDavid SchlachtSr. Director for Multimedia

GetGlueSean BesserEVP, Business Development, Partnerships & Strategy

mPortalDP VenkateshCEO

Samsung Media Solutions Center AmericaChris KermoianGeneral Manager

MODERATOR—Parks AssociatesHeather Way, Senior Research Analyst

5:00 PM—Murano, Rooms 3205/3305

4:00 PM — SPLIT SESSIONS

CONNECTIONS™ NETWORKING RECEPTION Sponsored by Parks Associates Premier Program

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

Big Data and Analytics: Analyst Perspectives Complimentary to CTIA Attendees8:30 AM—Murano, Rooms 3203/3303

Join Parks Associates to discuss the most pressing issues facing the digital home industry. Topics include the influence of big data on the relationship with the consumer and its influence in home systems, advertising, and new media.

Integrating Connected Home Platforms with Connected Devices11:15 AM—Murano, Rooms 3203/3303 MODERATOR—Parks Associates | Tom Kerber, Director, Research, Home Controls & Energy

Nearly every OEM is developing a connected home strategy, impacting markets including controls, energy, security, and home management. This session examines consumer demand and willingness to pay up-front and subscription fees for equipment and services. The speaker panel also analyzes different approaches for scalable platforms and the technologies that will enable the Internet of Things.

ADT Steve ShapiroVice President Product Solutions

Arrayent, Inc.Shane DyerPresident

AlertMeDavid BercovichVP, North America

Honeywell Security Products AmericasAlan StoddardSr. Marketing Director

Sprint Kevin McGinnisVP of Product Platforms & Services

Qualcomm Inc.Steve WanSr. Director Technical Marketing & Business Development

Opening Comments: Mobile Devices and Apps Extending Usage in the Digital Home11:00 AM—Murano, Rooms 3203/3303 Parks Associates—Stuart Sikes, President

Apps and mobile devices are reshaping the landscape of the digital home. Mobile devices not only extend the entertainment platform but provide new revenue opportunities and control points. The app interface is becoming the model for interaction with home systems and premium content and will continue to influence and expand consumer use of CE devices.

Welcome Back1:15 PM—Murano, Rooms 3203/3303

KEYNOTE—Adding Value to the Device Ecosystem

12:15 PM—Murano, Rooms 3205/3305

Emerging Markets for IP Home Management LUNCHEON KEYNOTE

9:00-11 AM CTIA KEYNOTES Featuring executives from Alcatel-Lucent, Adobe, General Motors, MicroStrategy, Qualcomm Technologies, Inc., Target, Telefónica S.A., and U.S. Cellular

Building the Experience: Evolutionary Steps to Interoperability

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TUESDAY MAY 21

through Content & Services1:30 PM—Murano, Rooms 3203/3303

Tricia ParksFounder and CEO

Parks Associates

Jonathan KimVP, Content and Services,

Samsung Media Solutions Center (MSCA)

Samsung

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

Mobile Payment Strategies: Reaching the ConsumerMurano, Room 3301

The mobile payment landscape is the Wild West—multitudes of start-ups and estab-lished companies have flooded the market with devices and applications addressing each step of the payment process—but consumer adoption is elusive. What will it take to reach the consumer? This session explores the state of the mobile payment ecosystem and addresses the obstacles to meaningful consumer uptake of mobile wallet applications.

Charge Anywhere, LLC Paul SabellaChief Executive Officer

CitiTomasz J. SmilowiczGlobal Head of Mobile Solutions

DwollaJordan LampeDirector of Communications

ShopSavvyJohn BoydCo-Founder and CEO

VeriFone Erik VlugtVP Product Marketing, North America

MODERATOR—Parks Associates Jennifer Kent, Research Analyst

Interoperability Inside the Connected Home: Realizing a Seamless ExperienceMurano, Room 3202

Consumers will adopt home controls and management solutions at different times, from different manufacturers, with the ex-pectation that everything will be able to connect and communicate. Interoperability is key to the long-term value proposition of home systems. This session examines efforts to simplify device installation and challenges to interoperability as the num-ber of available solutions increases.

Allegro SoftwareLoren ShadeVP Marketing

CiscoAshu JoshiProduct Manager Connected Life Solutions

HitachiDavid FooteCTO

Qualcomm Atheros / HomePlug AlliancePurva R. RajkotiaDirector, Product Management—Standards and Regulation; Board Member

Z-Wave AllianceMark WaltersChairman

MODERATOR—Parks Associates Tom Kerber, Director, Research, Home Controls & Energy

Evolution of the Smart TVMurano, Room 3302

The rise of the smart TV has disrupted the entire video ecosystem. Depending upon your position in the market, the smart TV could be a new opportunity or an emerg-ing threat. As penetration of smart TVs in-creases worldwide, the video industry must adapt. This panel discusses the impact and future of smart TVs as a platform for digi-tal content, discovery, and apps. Speakers address several recent trends, including UltraHD/4K, partnerships among service providers and device makers, and future challenges and opportunities.

CableLabs Ed MillerSVP, Video Services and Technologies

LG ElectronicsKurt HoppeDirector of Smart TV Innovation and Alliances

Net2TV CorporationHenry ChoyCo-founder & Senior VP, Business Development

VIZIO Pete SchwartzSenior Director Product Management

MODERATOR—Parks AssociatesJohn Barrett, Director, Consumer Analytics

3:00 PM—Murano Foyer

NETWORKING BREAK Sponsored by AlertMe

2:00 PM — SPLIT SESSIONS

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

Competing for the Connected Home: What Channel Will Win?

Murano, Room 3202

Convergence around IP services and connect-ed CE means that multiple channels are now competing for the consumer’s business with-in the utility, security, and home control indus-tries. This session addresses new channels and platforms that are changing the approach to the home controls market, including new com-petition, the push for open standards, and suc-cessful strategies to drive consumer interest.

ecobeeStuart LombardPresident and CEO

Ingersoll Rand Brett WorthingtonDirector—Business Development

Linear LLC Duane PaulsonSenior VP of Product and Market Development

Lowe’sKevin MeagherVice President & General Manager, Smart Home

San Diego Gas & Electric (SDG&E)Ted M. RegulyDirector—Customer Programs and Assistance

VerizonTushar SaxenaDirector, Technology

MODERATOR—Parks AssociatesTom Kerber, Director, Research, Home Controls & Energy

Premium Video on Mobile DevicesMurano, Room 3301

Netflix has been successful in moving its video services onto mobile screens, domi-nating delivery of long-form content to tab-lets and smartphones. This session examines consumer habits in video consumption and looks at different ways pay-TV providers can reclaim space in mobile content delivery.

Alcatel-Lucent Greg OwensMarketing Director, Customer Experience Solutions

BrightcoveAlbert LaiCTO, Media and Broadcast Solutions

Ericsson Solomon IsraelHead of Customer Engagements, TV and Media Practice

iMediaShareMetodi FilipovManaging Director

ZTE Larry MaSr. Director, Digital Home Solutions

MODERATOR—Parks Associates John Barrett, Director, Consumer Analytics

Consumer Tech Support: Advanced Tools & InfrastructureMurano, Room 3302

The digital home includes a myriad of connected devices that share computing resources and information, making it dif-ficult for consumers and technicians to isolate technical issues through traditional solutions. This panel analyzes emerging backend technologies that foster greater efficiencies in diagnostics, troubleshoot-ing, and resolution as well as self-help tools and other aspects of service automation driving the tech support market.

AffinegyFrank LaBarberaVP

AsurionScott HardgreeSenior Director—Product Management —Premier Support

UpdateLogicKurt ThielenCEO

MODERATOR—Parks AssociatesPatrice Samuels, Research Analyst

4:30 PM—Murano, Room 3205/3305

CONNECTIONS™ RECEPTION Sponsored by Cisco

3:30 PM — SPLIT SESSIONS

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

The Changing Connected CE Environment—Analyst Perspectives Complimentary to CTIA Attendees8:30 AM—Murano, Rooms 3203/3303

Join Parks Associates to discuss the future of connected CE as consumers continue to adopt tablets, smartphones, and smart TVs.

12:15 PM—Murano, Rooms 3205/3305 LUNCH

Welcome: Growth of Connected Devices, Services, and Support11:00 AM—Murano, Rooms 3203/3303 Parks Associates—Tom Kerber, Director, Research, Home Controls & Energy

The growth of connected devices is resulting in new services for consumers, including home management, multiscreen video, and tech support. This short overview highlights the new opportunities in these markets.

9:00-11 AM CTIA KEYNOTES Featuring executives from Deutsche Telekom, Rovio Entertainment Ltd., SocialRadar, and Walmart

Leveraging Connected & Mobile Devices for Content & Controls

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Extending the Customer Relationship through Tech Support11:15 AM—Murano, Rooms 3203/3303 MODERATOR—Parks Associates | Patrice Samuels, Research Analyst

This session examines consumer interests and needs in tech support services. Speakers discuss how the expansion of tech support business models creates opportunities for service providers, CE manufacturers, and retailers to build long-term relationships with consumers.

Support.com James MoreheadVice President Product Management and Corporate Marketing

Sutherland Global ServicesJoe BuggySVP Customer Lifecycle Management Services

Quatrro Global Services Manoj ChandiramaniVP—Technical Solutions Group

iYogiLarry GordonPresident

The Price of Victory: The Future for Video Services1:15 PM—Murano, Rooms 3203/3303 MODERATOR—Parks Associates | Brett Sappington, Director, Research

This session highlights consumer adoption and forecasts for operator-provided multiscreen services. The panel examines the changing roles of ecosys-tem players, trends in CE and content, partnership opportunities in hardware and service, and potential winners & losers in the race for the customers.

CiscoDavid YatesDirector, Service Provider Video

TiVo Inc.Jim DenneyVP Product Marketing

MicrosoftBen HuangDirector, Marketing

Verizon Joseph LawsonDirector Content Strategy & Acquisition

ARRISTom WilliamsVP, Marketing & Business Development

WEDNESDAY MAY 22

John PenneyEVP, Strategy, Business Development,

and Worldwide Distribution

Starz

KEYNOTE—Thoughts from the Dream Factory: Opportunities and Issues with High-Value Entertainment Content on Mobile Devices2:30 PM—Murano, Rooms 3203/3303

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113

3:15 PM — SPLIT SESSIONS

aioTV Inc.Michael EarleCEO

Comcast CableAmit BaggaChief Scientist, Comcast Metadata Products and Search Services

DigitalsmithsTracy Geist SVP of Business Development

RoviPriya RajagopalanVP, Product Management

MODERATOR—Parks AssociatesBrett Sappington, Director, Research

SamsungKevin MorrowVice President for Strategic Partnerships, Samsung Media Solutions Center America (MSCA)

iControl NetworksPaul DawesEVP, Security and Telecommunications Division

NETGEARJeff WilsonDirector of Product Management

Sprint NextelWayne WardVice President—M2M Group

SwisscomAndreas MartschitschHead of Home Network, Convergent and Wireline Experience, myStrom

MODERATOR—Parks Associates

Tom Kerber, Director, Research, Home Controls & Energy

VerizonDan FlaglerManager Product Development

Search, Discovery, Recommendation: New Revenues & ExperiencesMurano, Room 3301

Search, discovery, and recommendation are important functions in mon-etizing content on entertainment devices and maximizing the space on a connected screen. So far, neither consumers nor operators have found one appealing platform. A new crop of solutions help user interfaces (UIs) provide better organization, customization, and personalization while managing multiple streams of content. This session addresses the opportunities to service providers, app developers, content owners, and advertisers in building the best user interface and challenges in integrat-ing the interface into multiple entertainment platforms.

New Opportunities for Service Providers: Home Management ServicesMurano, Room 3302

The growing ecosystem of connected products for the home opens up many options for service providers. Companies have to decide which services will generate recurring revenue and im-prove loyalty. This session examines new service options including energy management and home monitoring, hardware partner-ships, and the trends in consumer interest, including the role of mobile and portable devices.

THURSDAY , MAY 23

9:30 AM Exhibit Hall Opens Visit Parks Associates at Booth #5550

VISIT the

3:15 PM — SPLIT SESSIONS

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Future Technologies & Solutions: Investment Perspectives4:15 PM—Murano, Room 3302 MODERATOR—Parks Associates | Stuart Sikes, President

A panel of the leading venture capitalists in the connected home industries discuss the state of the market and analyze the future solutions they find the most intriguing and exciting.

Granite VenturesEric ZimitsManaging Director

Rogers Venture Partners Michael LeeGeneral Partner

Tellus Venture AssociatesStephen BlumPresident

Draper Fisher JurvetsonMohanjit JollyManaging Director

CiscoDave DaviesDirector, Product Strategy and Management

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US.com | [email protected] | @CONNECTIONS_US | #CONNUS13 | 972.490.1113 14

RECEPTION SPONSOR

LUNCH SPONSORS

SILVER SPONSORS

Cisco

Cisco is the longstanding market-leading supplier of video entertainment solutions for service provid-ers. We are totally committed to helping our service provider partners deliver transformational video services. And with more than, 7500 video professionals on staff, Cisco is unique in having the scale, resources and breadth of vision to deliver differentiated solutions to our service provider partners.

The Videoscape Unity platform integrates Cisco cloud and network capabilities with an award-winning user experience and robust content protection. Using Cisco’s ability to customize and integrate these components to clients’ specific needs, Videoscape Unity empowers service providers in all markets.

To see what Videoscape Unity can offer your subscribers and how it can accelerate your business, visit www.cisco.com/go/videoscape.

Sprint

Sprint is a leader in the Machine-to-Machine (M2M) market, recognized for developing, engineering and

deploying a wide range of innovative solutions for the automotive, insurance, retail, transportation, utility

and healthcare industries, to name a few. Sprint supports fully customized M2M solutions with network-

agnostic technologies (including CDMA, 3G, 4G, Tier 1 IP and Sprint-branded global connectivity to 180

countries); specialized engineering teams; an open, collaborative approach; and an expansive M2M partner

ecosystem. Sprint M2M tools include Command Center, allowing Web-based M2M device management,

and Sprint’s hands-on lab in Burlingame, Calif., enabling collaboration between customers and partners on

M2M concepts and products. http://sprint.com

Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in

emerging consumer technology products and services. The company’s expertise includes digital media

and platforms, entertainment and gaming, home networks, Internet and television services, digital health,

mobile applications and services, support services, consumer apps, advanced advertising, consumer elec-

tronics, energy management, and home control systems and security. www.parksassociates.com

Allegro

Allegro Software Development Corporation is the premier provider of Web and UPnP/DLNA networking technologies specifically targeted at embedded devices. Since 1996, Allegro has been a force in the evolution of device management solutions with its RomPager embedded web server toolkit. As an active contributor to UPnP/DLNA initiatives, Allegro also supplies a range of toolkits that offer portability, easy integration and full compliance with UPnP/DLNA device specifications. Allegro is a headquartered in Boston, MA. www.allegrosoft.com

Lowe’s

Lowe’s has entered the Smart Home market with a broad range of innovative new connected products and services using their Iris platform. Iris allows consumers to monitor and control their home from their computer, tablet, or smart phone. The broad range of Iris products and services are designed to appeal to the average consumer with simple and affordable bundles that make homes safer, more energy efficient and convenient to manage. www.lowes.com/iris

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Qualcomm

Qualcomm is the world leader in next-generation mobile technologies and the world’s largest manu-facturer of wireless chipsets. For more than 25 years, Qualcomm ideas and inventions have driven the evolution of digital communications, connecting people more closely to information, entertainment and each another. Today, Qualcomm technologies are powering the convergence of mobile communications and consumer electronics, making wireless devices and services more personal, affordable and accessible to people everywhere. For more information, visit Qualcomm around the Web: www.qualcomm.com

Corporate Blog: www.qualcomm.com/blog | www.twitter.com/qualcomm | www.facebook.com/Qualcomm

Sutherland Global Services

Sutherland Global Services is a multi-national technology-enabled BPO services company providing inte-grated Platform-based and Analytics enabled business-cycle support solutions. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Founded 25 years ago and headquartered in Rochester, N.Y., Sutherland now employs over 30,000 profession-als across 10 countries globally. Visit us at www.sutherlandglobal.com. See related videos of our capabilities at www.youtube.com/outsourcingminute.

UpdateLogic

UpdateLogic® is a global leader in device management solutions for all consumer electronic products. UpdateLogic’s SupportView™ remote support solution enables manufacturers, mobile operators, and service providers to remotely and securely connect to consumer products worldwide to configure, diagnose, and resolve issues. In addition to the remote support solution, UpdateLogic also provides comprehensive device management capabilities to deliver software updates, increase device security, collect valuable metrics and monitor device performance for all types of CE products including mobile phones, tablets, TVs, Blu-ray disc players, set-top boxes, and more. www.updatelogic.com

Amdocs

For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer ex-perience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries. www.amdocs.com

Arrayent

Arrayent’s cloud-based service enables consumer product companies to deliver a superior product experience, and build connected-customer relationships that together maximize customer lifetime value. Arrayent’s service connects consumer products to web and smartphone applications at low cost, with a “just works” install process. Arrayent’s Universal Gateway architecture supports customer-specific and industry standard home area network protocols, accessible through a consistent web services API. Customers have called Arrayent “the Cisco of small things.” www.arrayent.com

BRONZE SPONSORS

SILVER SPONSORS

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BRONZE SPONSORSAsurion

Asurion, the leading Technology Protection Company has been partnering with the communications and retail electronics industries for over 20 years. Serving over 100 million customers in North America, Asia and Europe, Asurion provides protection for lost, stolen and damaged mobile phones and tablets; malfunctioning computers, TVs and other electronics products and customer content. Asurion offers best in class, next day replacement and trouble free support, keeping people connected to those most important in their lives. www.asurion.com

MphasiS

MphasiS, an HP Company is a US$ 1 billion global service provider delivering technology based solutions in device engineering, cloud services, mobile apps and technical support. We are a development partner for leading companies in the Consumer Electronics industry, specializing in design and development of connected lifestyle products. We also partner with companies in Automotive, Medical & Analytical Instruments industries for their product development and sustenance requirements. pes.mphasis.com

Net2TV

Net2TV Corporation is a Smart TV media company that delivers free, cloud-based, ad-supported pro-gramming through its Portico TV service.

The company was founded in May 2012 by industry veterans from MTV/Nickelodeon, Black Arrow, NBC, DisplaySearch, Silicon Motion, TiVo and Netflix. In December 2012 Net2TV launched its Portico TV service on Philips Smart TVs in the U.S. with programming from world-renowned brands like CHOW.com, Discov-ery’s Revision3, Popular Science, The Wall Street Journal and independents like CINEQUEST. Portico TV service will be available on other connected devices beginning in June 2013. www.net2television.com

Qresolve

Qresolve is a leading white labeled B2C provider of 3rd party Premium Technical Support services to consumers across North America. The company utilizes multi-skilled global resources delivering cutting edge service for Smart Phones, Tablets, PCs, Software and other peripherals. Our solution engineers assist over 500,000 customers and excel (97.5% CSAT) at making technology work seamlessly for them.

Qresolve leverages a wide network of Partners to deliver on-demand 24/7 remote services, essentially resolving our consumers’ technical problems while empowering our Partners with annuity revenues at zero ($0) cost. www.qresolve.com

Sigma Designs

Sigma Designs is a leading fabless semiconductor provider of highly integrated system-on-chip (SoC) solutions that are used to deliver entertainment and control throughout the home. SoC solutions include media processing, wired and wireless networking, video image processing and home control along with system software to form the critical components of consumer electronic products that include internet protocol TV (IPTV) set-top boxes and gateways, Blu-ray players and media communication devices. Headquartered in Milpitas, California, Sigma Designs has offices in the United States, Canada, Europe, Hong Kong, Israel, Japan, Singapore and Taiwan and sales representatives in Brazil, China, India, Korea and Russia. www.sigmadesigns.com

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HomePlug

HomePlug® Alliance is a group of 60 companies working together to develop technology specifications and certification & logo programs for powerline networking. With HomePlug technology, the electrical wires in the home can now distribute broadband Internet, HD video, digital music and smart energy applications. Over 300 products are HomePlug certified, and over 100 million devices are in the market. HomePlug products are used worldwide by consumers and service providers to improve home networking performance while expanding coverage and Wi-Fi® mobility. HomePlug® is a trademark of HomePlug Powerline Alliance, Inc. in the U.S. and other countries. www.homeplug.org

LANYARD SPONSOR

AlertMe

AlertMe is an award winning, fast growing technology company (No.9 in the Sunday Times Tech Track 100 and named in the Red Herring Global 100 list of most promising companies), backed by world class investors.

It provides a cloud link to the home and a platform that allows consumers to control their home energy and devices over the internet or on their Smartphone from anywhere.

AlertMe’s business model is to work with tier one channel partners and it is already rolling out our ser-vices to mass market consumers in the USA, UK and Europe and the USA through Lowe’s, British Gas and Essent. www.alertme.com

Linear

For over 50 years, Linear LLC has been an innovator in the security market. Linear’s legacy includes the early application of passive infrared detection and radio frequency (RF) transmission, technologies that revolutionized the wireless security and access control industries. Today, Linear delivers class-leading wired and wireless products into a variety of markets serving the access control, security and home technology needs of its customers. Linear recently acquired 2GIG Technologies®. www.linearcorp.com

BREAK SPONSORS

Support.com

Support.com, Inc. (NASDAQ: SPRT) enables partners to unlock the potential of technology services. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service De-livery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading commu-nications providers, retailers and technology companies. www.support.com

BRONZE SPONSORS

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The combination of strong engagement and

growing demographics continues to position

the connected TV ecosystem as an important

element of an advertiser’s messaging mix.

YuMe is leading brands in understanding

how to simplify the complexities of this new

media opportunity.

YuMe.com/ctvAdvertising

of consumers intend to increase their use of smart TV60%

54%

76%of consumers are using laptops, mobile phones and tablets while watching TV

of consumersprefer free ad-supported content on connected TVs

THE AUDIENCE

of consumers expect to access ad-supported content from their connected TV

7% Acceleration

2013 PROJECTED GROWTH

42%

30%TO

35%

CONNECTED TV USE

THE GROWTH

34%

...AND THE REST

15% have replaced their TV

45% intend to replace their TV in the next year

73% of these consumers are considering a smart TV

GETTING A NEW TV

Emerging Growth Opportunities for Connected TV & Advertisers

WHY ADVERTISE ON A CONNECTED TV?

WHY ADVERTISE ON A CONNECTED TV?

YM109413 YuMe Connected TV Ad | 8.5” x 11”

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CABA is the definitive source of global information relating to the benefits of technology and integrated systems to support automation in the global home and building industry. CABA

recognizes, captures, and shares innovation and this information is a must read for those involved and interested in the application of automation in the global home and building industry. For more infor-mation visit www.CABA.org.

Conference Guru reviews thousands of conferences

to find great conferences and establishes partner-ships with the organizers that enable us to offer a limited quantity of conference passes at a great price. Conference Guru—Great Conferences. Great Deals. www.conferenceguru.com

Connected Home World is about the changing home ap-pliance technologies and how they are becoming smarter,

more connected and controllable. It is also about how we are integrating these technologies into our homes and everyday lives. Connected Home World targets the decision makers within the consumer electronics market place, through news, news anal-ysis, professional opinions and market analysis. www.connectedhomeworld.com

Digital Media Wire, Inc. launched in early 2000 with a simple yet compelling proposi-

tion to provide busy executives with a daily briefing of the most important news stories about the busi-ness of digital media. On July 20, 2000, we published the first issue of Digital Media Wire Daily—our daily email newsletter dedicated to objective coverage of news stories about the convergence of media, enter-tainment and technology. Today, we are a full scale media company that owns and produces 8 major conferences, publishes daily newsletters and direc-tories, and operates the popular www.dmwmedia.com news and community portal.

Your telecom PR newswire Display Plus is a PR-oriented newswire covering news and updates on the energy-

saving, energy management and smart grid solu-tions. It blasts e-newsletters to global readers, de-pending on industrial sectors they are engaged in. www.displayplus.net

The Entertainment Merchants Association (EMA) is the not-for-profit international trade as-sociation dedicated to advanc-

ing the interests of the $34 billion home entertainment industry. EMA-member companies operate approxi-mately 40,000 retail outlets in the U.S. and 50,000 around the world that sell and/or rent DVDs, com-puter & console video games, & digitally distributed versions of these products. www.entmerch.org

FierceIPTV gives you the inside scoop on the latest

developments in the IPTV industry. Benefit from our free, weekly email briefing on IPTV deployments, content deals, IP videos, cable TV, video on demand, and more. www.FierceIPTV.com

FierceMobileContent puts you in the middle of all the

action—the innovations and trendsetters pushing the boundaries of the mobile content industry. Stay ahead of the curve with daily doses of insider infor-mation on mobile applications, content providers, mobile advertising, mobile web, and other industry-shaping topics. www.FierceMobileContent.com

FierceOnlineVideo gives content owners, providers, and aggregators the inside

scoop on the latest B2B news in the online video in-dustry. In one email per week, FierceOnlineVideo will brief you on content delivery networks, online video advertising, video search, video on demand, and more. www.FierceOnlineVideo.com

HiddenWires is the lead-ing trade publication for the home automation and

residential systems industry in the EMEA (Europe, Middle East and Africa). It offers a products and ser-vices directory, news, articles, case studies, events and training calendars, a bookshop, and useful links to trade organizations and other resources. Visitors can also sign up to the free email newsletter. Found-ed in 2003, HiddenWires has grown to over 9000 pages, attracts 90,000 visitors every month and has 16,000 subscribers. http://hiddenwires.co.uk

HomeToys.com—A News & Infor-mation Resource for Home Tech-nology. Daily News Stories, Hot Products, Thousands of Articles

and more. Join with 100,000+ industry players and 30,000+ home tech enthusiasts who visit each month to find out how to grow their businesses & expand their knowledge. http://HomeToys.com

LONMARK International is a non-profit corporation sup-porting the testing and certi-

fication of products, people and companies sup-

porting the ISO/IEC 14908 body of standards. Its nearly 400 members manufacture, distribute, devel-op, install or use systems based on these standards. LonMark International provides peer-review based certification guidelines and testing for products, people and companies. www.lonmark.org

M2M Now—Focused on machine to machine com-munications, M2M Now is a

blog-led website supported by a quarterly print magazine, regular webinars and industry videos. The website provides a forum for industry experts to debate key issues, a resource centre for learning and up to the minute news. The inaugural issue of the magazine launched at Mobile World Congress in Barcelona—and will be available at all key M2M events worldwide through the first quarter of 2012. www.m2mnow.biz

NFC Forum—The NFC Forum is a non-profit industry association founded in 2004 by leading mo-bile communications, semicon-

ductor, & consumer electronics companies. Its mis-sion is to advance the use of NFC technology by de-veloping specifications, ensuring interoperability among devices and services, and educating the mar-ket about NFC. The Forum’s 160+ global members are developing specifications for a modular NFC de-vice architecture, & protocols for interoperable data exchange and device-independent service delivery, device discovery and capability. www.nfc-forum.org

OSP—Communications Service Providers rely on the OSP brand for concise education about

evolving network architecture solutions and tech-nology best practices. The most trusted HOW-TO educational resource for communications and en-tertainment providers, OSP features the latest up-dated and learning about how to design, engineer, troubleshoot, upgrade, provision and monitor mixed network architectures. What’s more, OSP connects advertisers with key buyers and decision makers for maximum exposure and enhanced brand awareness through print, online, and custom event offerings. www.ospmag.com

Telemedia-news.com—Con-necting consumers to the me-

dia, content and billing they want. As more consum-ers use smartphones, tablets, consoles & netbooks to interact with TV, print, advertised media content, calls to action and social media, we report on how digital content, applications and interactive services generate new revenues & valuable data assets. www.telemedia-news.com

SUPPORTERS

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SUPPORTERSU-SNAP Alliance—The mis-sion of the Utility Smart Net-

work Access Port (U-SNAP) Alliance is to create a pro-tocol independent serial interface standard that en-ables any HAN (Home Area Network) standard, pres-ent and future, to use any vendor’s Smart Meter as a gateway into the home, without adding additional hardware in the Smart Meter. The U-SNAP Alliance fosters collaboration and education among utilities, AMI suppliers, HAN venders, industry consultants, ac-ademics and regulators who seek interoperable, se-cure and cost effective solutions for extending the Smart Grid to energy aware consumer products. www.usnap.org

The UMTS Forum helps all players in the dynamic new value chain of Mobile

Broadband understand and profit from the opportu-nities of 3G/UMTS networks and their Long Term Evolution (LTE). Participating actively in the work of the ITU, the UMTS Forum contributes to the EC and CEPT and is an ETSI Observer and Market Represen-tation Partner in the Third Generation Partnership Project, contributing to their standardisation work of mobile broadband and licensing and deployment of

mobile broadband globally. The UMTS Forum deliv-ers studies on market trends, mobile broadband ser-vices & applications, key growth markets, spectrum/regulation, technology and implementation. www.umts-forum.org

VanillaPlus is EMEA’S only mag-azine dedicated to Systems for Profitable Communications in Media and Entertainment avail-

able on free subscription to qualifying readers. An independent magazine, offering expert advice on Billing, OSS, Fraud Control, Service and Revenue Management. The VanillaPlus portfolio includes a monthly e-newsletter, online and hard copy direc-tory, comprehensive online portal, webinars, vid-eos, media training and events. VanillaPlus is also supported by a 12-strong Editorial Advisory Board. www.vanillaplus.com

Wireless Industry Partnership (WIP) is an international compa-ny that builds mobile developer

communities and amplifies the developer’s voice in the ecosystem. Our WIPJam events are popular around the world as fun, interactive unconferences

that are serious about No PPT, No Panels and No Ties! Other events include: networking receptions, code fests and the Muther! of all Hackathons! Our on-line Developer Resources and Global Partner-ships, connect developers and start ups to informa-tion, resources and tools that they need to reduce cycle times, increase innovation and get to market faster. www.wipconnector.com

®

The Wireless Innovation Fo-rum (SDR Forum Version 2.0) is a non-profit mutual benefit corporation dedicated to driv-ing technology innovation in

commercial, civil, and defense communications worldwide. Members bring a broad base of experi-ence in Software Defined Radio (SDR), Cognitive Radio (CR) and Dynamic Spectrum Access (DSA) technologies in diverse markets & at all levels of the wireless value chain to address emerging wireless communications requirements. www.WirelessInnovation.org

Device Management for the “whole home”

Turn frustrated consumers into “revenue”Turn frustrated consumers into “revenue”Remote support for phones,tablets, TVs and the “whole home”

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86392_ADT_AD3-398.inddLoralei Byatt / Greg Parsons4-30-2013 1:57 PM lbyatt-mpt-09117

ClientJob #PrefixTrimBleedLiveLine ScreenProduct CodeUnitCaption

ADT3G-30340-863928.5” x 11”8.75” x 11.25”8.25” x 10.75”300 dpi000 - ADTMagazineAlways proteceted/Always

Job infoPrint ProducerAccount MgrArt DirectorCopywriterTrafficArt ProducerScaleProof #

Prepared by:Southfield, MI • 248.354.9700

Landenberger, JohnCorrigan, Kendal N/A N/AN/ALaMoreaux, JamesNone 1

ApprovalsFonts:Gotham (Bold), Helvetica Neue (55 Roman, 75 Bold), Helvetica (Medium), Proxima Nova (Light, Light Italic)

Link Name: ADT_12_567_RF_4CSWOP.tif (CMYK; 550 ppi; 81.81%), ADT_7_AlwaysTSmFL_4c_K.eps (45.5%, 36.03%), SignOff_out_4C.eps (100%)

Used Swatches: Cyan, Magenta, Yellow, Black

NonebySaved at: From: Printed AtFonts

To learn more visit www.ADT.com or call 866.275.4585.

License information available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443; PPO17232; FL EF0001121; LA F1639, F1407, F1640; MA 172C; NY 12000305615; PA 090797;

MS 15019511 ©2013 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited.

AD3-398

Always protected. Always connected. You’ve always trusted ADT to help protect your life. Now trust us to help you manage it. From your smartphone or tablet, ADT’s advanced technology connects you to your home or business from anywhere. Adjust your lighting, thermostat, arm and disarm your security system. Even unlock a door. To learn more about the future of home management and home security, visit www.ADT.com or call 866.275.4585. ADT Always There.®

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86392_ADT_AD3-398.indd 1 4/30/13 5:08 PM

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TUESDAY MAY 21 Building the Experience: Evolutionary Steps to Interoperability

SPLI

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SIONS M3202 3:30 PM Competing for the Connected Home: What Channel Will Win? ecobee | Ingersoll Rand | Linear LLC | Lowe’s | San Diego Gas & Electric (SDG&E) | Verizon

M3301 3:30 PM Premium Video on Mobile Devices Alcatel-Lucent | Brightcove | Ericsson | iMediaShare | ZTE

M3302 3:30 PM Consumer Tech Support: Advanced Tools & Infrastructure Affinegy | Asurion | UpdateLogic

M3203/3303 8:30 AM Big Data and Analytics: Analyst Perspectives Complimentary to CTIA Attendees

M3205/3305 12:15 PM LUNCHEON KEYNOTE Tricia Parks, Founder & CEO, Parks Associates Sponsored by Parks Associates

M3203/3303 11:15 AM Integrating Connected Home Platforms with Connected Devices ADT | AlertMe | Arrayent, Inc. | Honeywell | Qualcomm Inc. | Sprint

M3203/3303 1:30 PM KEYNOTE Jonathan Kim, VP, Content & Services, Samsung Media Solutions Center (MSCA), Samsung

9-11 AM CTIA KEYNOTES Featuring executives from Alcatel-Lucent, Adobe, General Motors, MicroStrategy, Qualcomm Technologies, Inc., Target, Telefónica S.A., & U.S. Cellular

M3203/3303 1:15 PM Welcome Back

SPLI

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SIONS M3301 2:00 PM Mobile Payment Strategies: Reaching the Consumer Charge Anywhere, LLC | Citi | Dwolla | ShopSavvy | VeriFone

M3202 2:00 PM Interoperability Inside the Connected Home: Realizing a Seamless Experience Allegro Software | Cisco | Hitachi | Qualcomm Atheros/HomePlug Alliance

M3302 2:00 PM Evolution of the Smart TV CableLabs | LG Electronics | NetTV | VIZIO

M3203/3303 11:00 AM Opening Comments: Mobile Devices and Apps Extending Usage in the Digital Home

NETWORKING BREAK MURANO FOYER | 3:00 PM Sponsored by AlertMe

CONNECTIONS™ RECEPTION M3205/3305 | 4:30 PM Sponsored by Cisco

Z-Wave Alliance

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M3302 3:15 PM New Opportunities for Service Providers: Home Management Services Cisco | iControl Networks | NETGEAR | Sprint Nextel | Swisscom | Verizon

M3203/3303 8:30 AM The Changing Connected CE Environment—Analyst Perspectives Complimentary to CTIA Attendees

M3203/3303 2:30 PM KEYNOTE John Penney, EVP, Strategy, Business Development, and Worldwide Distribution, Starz

M3203/3303 11:15 AM Extending the Customer Relationship through Tech Support iYogi | Quatrro Global Services | Support.com | Sutherland Global Services

M3205/3305 12:15 PM NETWORKING LUNCH

9-11 AM CTIA KEYNOTES Featuring executives from Deutsche Telekom, Rovio Entertainment Ltd., SocialRadar, and Walmart

M3203/3303 1:15 PM The Price of Victory: The Future for Video Services ARRIS | Cisco | Microsoft | TiVo Inc. | Verizon

M3203/3303 11:00 AM Welcome: Growth of Connected Devices, Services, and Support

WEDNESDAY MAY 22 Leveraging Connected & Mobile Devices for Content & Controls

M3302 4:15 PM Future Technologies & Solutions: Investment Perspectives Draper Fisher Jurvetson | Granite Ventures | Rogers Venture Partners | Tellus Venture Associates

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Cloud, Apps, and Big Data Surround the Connected HomeMONDAY MAY 20

NETWORKING BREAK MURANO FOYER | 2:30 PM Sponsored by Linear

SPLI

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SIONS M3202 3:00 PM Monetization of Connected Devices: Apps & Advertising adRise | NAGRA | Rovi | Samsung | YuMe

M3302 3:00 PM A Castle in the Clouds: Building Revenues via the Personal Cloud CiiNOW, Inc. | Ericsson | Synchronoss | Western Digital

M3301 3:00 PM Healthy Living in the Digital Home: Opportunities & Strategies AARP | AT&T | IDEAL LIFE INC. | Independa | Logicmark | Wellness & Prevention, Inc., a J&J company

M3203/3303 10:30 AM Opening Comments: The Impact of Mobility on the Connected Home

M3203/3303 10:45 AM The Evolution of the App Ecosystem 3scale | Accedo | Adobe | Apsalar | Pandora

M3203/3303 1:30 PM Leveraging Big Data for the Home into Profitable Offerings Amdocs | Earth Networks – WeatherBug | EcoFactor, Inc. | IBM

M3203/3303 12:00 PM KEYNOTE Kevin Petersen, President, AT&T Digital Life, Inc.

M3205/3305 12:30 PM LUNCH Sponsored by Sprint

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SIONS M3301 4:00 PM Mobile Carriers & the Consumer M2M Evolution Airbiquity, Inc. | Digi International | Raco Wireless | Sierra Wireless | Vodafone | Wipro Technologies

M3302 4:00 PM Content Delivery: Blending Mobile & Video Akamai | Azuki Systems | Elemental Technologies Inc. | MobiTV | Ooyala

M3202 4:00 PM Second-screen Evolution: New Experiences & Usage ConnecTV | DirecTV | GetGlue | mPortal | Samsung

CONNECTIONS™ RECEPTION M3205/3305 | 5:00 PM Sponsored by Parks Associates Premier Program

THURS. MAY 23 9:30 AM Exhibit Hall Opens Visit the