U S E C A S E B R I E F

Identify and Solve Voice and Video IssuesPinpoint and resolve root cause of issues for apps like voice, video, and collaboration

The Effect of Slow Real-time Apps

Real-time applications like voice and video are cornerstones of productiv-

ity. Wholly dependent on a certain level of determinism within the network,

these applications are easily disrupted by congestion, incorrect QoS settings,

packet loss, variability of latency, and jitter. When voice and video quality are

degraded, communication is slowed or broken leading to lost productivity

and revenue. People expect modern voice, video, and collaboration to be as

reliable as a traditional “dial-tone” service.

Solution Requirements

In order to adequately solve the challenges listed above, any solution needs

to meet criteria in five key areas.

COMPLETE VISIBILITY

The solution must see all applications, over all networks, using any WAN link, and provide visibility into performance, health, and quality

ACTIONABLE DATA

Analytics and informa-tion presented by the solution must be useful and actionable while providing guidance based on machine learning

NATIVE SOLUTION

The solution must be native to eliminate complexity and require no additional hardware or software, connectors to third-party systems, agents, or new protocols or interfaces

CLOUD DELIVERED

The solution must be fully cloud-delivered to eliminate the otherwise substantial server and storage cost while also providing simple data ac-cess through export func-tions and a RESTful API

SELF-HEALING NETWORK

Actionable data gleaned from application, site, and WAN link visibility must also able to be used to drive policy enforcement decisions to automatically heal the network accord-ing to policy

Introducing CloudGenix Clarity

CloudGenix Software-Defined WAN (SD-WAN) is the industry’s most com-

plete solution for customers that want to build hybrid networks consisting of

MPLS private WANs and commodity Internet connections for cloud applica-

tion adoption, remote office high availability, application performance, and

end-to-end visibility. Powered by CloudGenix Instant-On Networks (ION)

devices deployed in locations where visibility and control are desired, Cloud-

Genix SD-WAN allows you to create policies based on business intent rather

than a series of fragmented networking features, enables dynamic path

selection using the highest performing network, and provides visibility into

performance and availability for applications and networks.

CloudGenix Clarity is a founda-

tional component of the CloudGe-

nix SD-WAN solution that provides

end-to-end visibility and analytics

for your applications and networks,

and operates independently of the

full suite of CloudGenix SD-WAN

capabilities. When the full suite of

SD-WAN capabilities are added,

CloudGenix begins using the action-

able data gleaned from Clarity to

self-heal your network in an auto-

mated manner.

Identify Problems with Real-Time Apps

CloudGenix Clarity is a core component of the overall CloudGenix SD-WAN

solution that provides end-to-end visibility and analytics of your applica-

tions and networks. Unlike packet-routing platforms, CloudGenix uniquely

identifies applications using network, transport, and application details, and

automatically dissects every flow on your network to determine performance

characteristics of the client, network, server, and application. Additionally,

CloudGenix records key performance indicators for real-time apps to al-

low you to see critical metrics—including mean opinion score (MOS) and an

overall application quality experience—to see if performance is in a degraded

state. WAN links are examined to see if congestion exists, which apps and

nodes are consuming network resources and bandwidth, and determine if

quality of service (QoS) policies need to be revisited.

CloudGenix ION

WAN Router

LAN Switch

Users & Computers

Clarity SD-WAN

MPLSInternet

CloudGenix ION

LAN Switch

Users & Computers

MPLSInternet

FIGURE 1: CLOUDGENIX CLARITY ENABLES SEAM-LESS TRANSITION TO FULL SD-WAN CAPABILITIES.

C L O U D G E N I X | U S E C A S E B R I E F | I D E N T I F Y A N D S O L V E V O I C E A N D V I D E O I S S U E S | 2

C L O U D G E N I X | U S E C A S E B R I E F | I D E N T I F Y A N D S O L V E V O I C E A N D V I D E O I S S U E S | 3

FIGURE 3: CLOUDGENIX CLARITY HELPS IDENTIFY WHICH APPLICATIONS ARE CAUSING CONGESTION ON YOUR WAN.

Optimize Network Design and Configuration

With visibility into how real-time apps are performing—and an understand-

ing of what other applications are on your network—CloudGenix Clarity gives

insight into what QoS queues and configuration is required and how band-

width should be allocated. Further, CloudGenix’s leading SD-WAN solution

can employ intelligent path selection per application, including real-time

apps, to ensure that Internet-bound traffic uses Internet links rather than

congesting private WAN links, appropriate resources are provided to busi-

ness critical applications, and the path with the best performance is utilized

for each application.

FIGURE 2: CLOUDGENIX CONTINUALLY MONITORS THE HEALTH AND PERFORMANCE OF EACH OF YOUR WAN LINKS.

© 2017 Cloudgenix inc. All rights reserved.

ABOUT CLOUDGENIXCloudGenix provides a software-defined WAN solution with AppFabric technology that enables you to build a global WAN based

on business policies for application performance, compliance, and security, across all sites and users. Unlike router-based solutions,

CloudGenix AppFabric allows you to define top-down global policies based on business intent rather than fragmented bottoms-up

configuration changes based on technical implementation. With CloudGenix, you can easily integrate heterogeneous WAN connections

for any site, take advantage of cloud and SaaS applications, improve visibility for app performance and SLAs, and dramatically simplify

network operations.

SEE FOR YOURSELF

SEE CLOUDGENIX IN ACTION FOR YOURSELF! VISIT WWW.CLOUDGENIX.COM/TRIAL TO REGISTER FOR A NO-RISK FREE TRIAL TODAY.

Customer Example

A global technology firm has deployed CloudGenix to simplify WAN opera-

tions, take advantage of multiple heterogeneous paths (MPLS, broadband) to

the remote offices, and offload Internet traffic from the private WAN. Along

with being able to reduce remote office hardware and set up an instant

private WAN over the Internet to any office, CloudGenix Clarity gave this cus-

tomer instant, granular visibility to application and WAN metrics that were

previously not available to them. This customer noticed that on occasion,

unified communications quality would become degraded—dropped calls,

choppy audio, and live video that would freeze and shift in quality to adjust

to what seemed like a lack of available bandwidth. CloudGenix Clarity helped

the team examine the network during periods of degraded communications

quality to see that, at certain periods of the day, network bandwidth was

being consumed by a cloud-based file sharing application. This led the team

to re-route this application to the public Internet links and investigate QoS

configuration on their routers, which were not correctly set up. After making

the necessary changes, voice and video operated without quality issues and

employees were no longer upset about dropped calls and poor call quality.

Without CloudGenix Clarity, this customer would not have had the insight

necessary to identify the problem, let alone solve it.

C L O U D G E N I X | U S E C A S E B R I E F | I D E N T I F Y A N D S O L V E V O I C E A N D V I D E O I S S U E S | 4

2665 North First St., #110 San Jose, CA 95134 | 1.844.800.CGNX | info@cloudgenix.com