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UC-VOICEModernizing Communications
UC-INTEROPERABILITYUnlocking Your Full Potential
UC-MOBILEPowering Business Mobility
UC-BUSINESS PROCESSAccelerating Information Flow
Simple. Affordable. Robust UC Solution.AVST CX-S is the right choice for any small or mid-size business that needs an enterprise-
class UC solution at an incredible price point! CX-S comes standard with the best
technology AVST has to offer including; AVST Mobile for iPhone® and Android™, speech-
enabled automated attendant and personal assistant, unified messaging, single number
reach with intelligent call routing, mobile number protection and voicemail - all on the
industry’s most interoperable UC platform. Plus, CX-S is easy to deploy and maintain.
Available in two configurations: 50 users and 100 users, all of which come standard with
a “bumper to bumper” software and hardware warranty.
Put Productivity into Overdrive without Overspending CX-S advanced interoperability works with your existing and future IT infrastructure.
Just plug and play CX-S into your existing Avaya®, Alcatel-Lucent®, Cisco®, ShoreTel®,
Mitel® or Microsoft® telephony landscape. Thinking of deploying unified messaging?
CX-S delivers best-of-breed unified messaging to multiple e-mail systems both premise-
based and the public cloud. No other solution offers a higher level of interoperability.
CX-S allows SMB’s to leverage existing investments and achieve measurable business
productivity improvements.
STANDARD Features• AVST Mobile Client for iPhone
and Android• Unified Messaging• Personal Assistant (Speech and
DTMF)• Speech Name Dialler• Single Number Reach with
Intelligent Call Routing• Mobile Number Protection• Web PhoneManager• Voicemail• Automated Attendant (Speech
and DTMF)• Intelligent Gateway for
Microsoft Lync®/OCS• Message Notification• Single IP Integration • Pre-Installed Voice Prompts• Pre-Installed CX-S Software on
a 1U Dell® Server• 3 years XpressCare® Software
and Hardware Warranty
CX-S delivers a robust enterprise-class UC feature set.
OPTIONAL Features• Alternate TUI Emulations• Networking• Global User Administration• Fax• Voicemail-to-Text• UCConnect®
• ScheduleXpress• NotifyXpress®
• Mitel® MiTAI Integration
Ideal for Small and Mid-Size Organisations that Demand Enterprise-Class UC Functionality
Oak Telecom Ltd7 Albany Park, Cabot Lane, Poole, Dorset BH17 7BXPhone: 0800 9889 625 Website: www.oak.co.uk E-mail: [email protected]
© 2012 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form by any means without the written permission of AVST. Trademarks, service marks, products names, company names or logos of AVST are protected by trademark and other laws of the United States, as well as international conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used without the express permission from their owners. March 2012.
Unified Communications Solutions
NotifyXpress®
• Out-of-Box Call Notification Services• Communicates Pre-Recorded
Announcements• Customised Announcements (Dates,
Numbers, Monetary Amount, Names)• Campaign Results Reporting
UCConnect®
• UCConnect .NET Open Development Framework for Business Process Enablement
• Information Access and Delivery 24x7
Web Services• Web Services (SOAP/XML) for
Integration into Web Portals, Directories and Applications
• Message Access from a Web Portal, Availability Status, and Click-to-Call
CX-S Capacity•Supports up to 100 Users•Speech (ASR/TTS) for all 8 Ports• IP Resources for all 8 Ports
Technical SpecificationsDell Server Specifications•Processor: Intel® Core I3-2120 3.30 GHz
Dual Core•OS: Windows 2008 R2 64-bit Telecom•Memory: 4 GB•Hard Drive: (2) 250 GB SATA (RAID 1)•Power: (1) 250W•Chasis: 1U Rack
Telephony InteroperabilityYour choice of one of the following IP Integrations:
• Alcatel-Lucent OmniPCX Enterprise SIP• Avaya Communication Manager SIP• Avaya CS1000 SIP• Avaya IP Office SIP• Cisco Unified Communication Manager
SCCP• ShoreTel ShoreGear SIP• Dialogic Media Gateway SIP
Intelligent Gateway for Microsoft Lync/OCS
• Connects Microsoft Lync/OCS with PBX
E-mail Interoperability• Delivers UM to Multiple E-mail Systems
both Premise-based and Public Cloud• Flexible UM Storage Model Options
Business Application and Database Interoperability
• Delivers Automatic Information Access and Delivery which Pulls Information from Data Sources (SAP, Oracle, Microsoft SQL Server, Salesforce.com, etc.) to Present to your Customers
• Ability to Deliver Automatic Notification Based Upon Information
• Utilises Web Services to Embed Communications into Enterprise Business Applications, for example, Click-to-Call, Availability Status, and Message Access via a Web Portal
Voicemail, Call Processing and Automated Attendant
• Full Set of Voicemail, Call Processing and Automated Attendant Features Developed over three Decades
• Alternate Telephone User Interfaces (TUI) – Octel® Aria®, Octel Serenade® (VMX), Mitel® NuPoint with Centigram Interface, Avaya® INTUITY™ AUDIX®, Nortel® Meridian Mail, AVST Kinesis and Repartee®
• Interactive Voice Response (IVR)• Speech and DTMF Automated
Attendant • Message Notification• Multi-language Support – US
English, UK English, Arabic, Brazilian Portuguese, European Portuguese, Danish, Dutch, European Spanish, North American Spanish, Finnish, Canadian French, European French, German, Italian, Norwegian, Russian, Swedish, Japanese, Cantonese and Mandarin
Administration• Single Administration Interface for
Voice, Speech, Unified Messaging, and Fax
• Global User Administration• Supports Popular Single Point of
Administration Tools• Networking (AMIS, VPIM, Avaya
Message Networking Server Support)• Active Directory MMC Snap In• Message Archiving, Retention Policy,
Discovery, and Disposal (3rd party application required)
• Migration Wizards for Kinesis and Repartee® for Windows
Fax• Fax over IP• Unified Messaging with the Ability
to Electronically Receive, Send and Manage Voice, Fax and E-mail
• With CX-S Automated Attendant any Information Stored in a Fax Library is Available to your Customers 24x7
• Provides a Single Number for both Voice and Fax
AVST Mobile Client• Runs Natively on iPhone® and
Android™ Mobile Devices• Separates Personal and Business
Communications• Single Number Reach with Intelligent
Call Routing• Mobile Number Protection• Visual Call Screening of Inbound Calls• Manage Outbound Calls• View and Manage Voicemails • Settings Management
Unified Messaging• Delivers Unified Messaging (UM) to
Multiple E-mail Systems both Premise-based and Public Cloud including Microsoft® Outlook and Office 365, Lotus® Notes®, Google™ Gmail™, Novell® GroupWise® and IMAP 4 Compliant E-mail
• Integrates E-mail, Voicemail, and Fax into a Single View
• Access via Mobile Device, E-mail Client, Web Interface, Speech or DTMF Telephone
• Flexible UM Storage Model Options to Meet Security and Compliance Needs: Server-based, Client-based, Secure and Simplified UM
• Voicemail-to-Text (3rd party service)• Text-to-Speech• Localised Desktop Clients; Danish,
Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish
Personal Assistant• Presence and Availability• Find-me / Follow-me• Contact Access and Dialing• Calendar Access and Management• Call Waiting (whisper notification)• Call Recording• Continuous Connection• Acknowledge, Call Divert and Call
Transfer• Missed Call Notification
Speech • Hands-free Speech Interface for
Personal Assistant• Speech Driven Automated Attendant
UC-VOICEModernizing Communications
UC-INTEROPERABILITYUnlocking Your Full Potential
UC-MOBILEPowering Business Mobility
UC-BUSINESS PROCESSAccelerating Information Flow