ICDL GCC FOUNDATION - · PDF fileLast updated Dec 2011 ICDL GCC Operations Manual 3 INTRODUCTION The primary goal of the Internation Computer Driving Licence (ICDL) programme is to

Last updated Dec 2011 ICDL GCC Operations Manual

ICDL GCC FOUNDATION

APPROVED TEST CENTER

OPERATIONS MANUAL


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CHAPTER 1 GENERAL GUIDELINES ................................................................................. 4

CHAPTER 2 TEST ADMINISTRATION .............................................................................. 5

A. TESTING REGULATIONS ------------------------------------------------------------------------ 5

A.1 SCHEDULING TEST SESSIONS --------------------------------------------------------- 5

A.2 REGULATIONS BEFORE AND DURING THE TEST ------------------------------------- 5

A.3 REGULATIONS AFTER THE TEST ------------------------------------------------------ 7

B. TESTING CONDITIONS -------------------------------------------------------------------------- 8

B.1 TEST ENVIRONMENT ----------------------------------------------------------------- 8

B.2 SECURITY AND BACKUP--------------------------------------------------------------- 8

C. CANDIDATE APPEALS--------------------------------------------------------------------------- 8

E. RECORD KEEPING AS AN AUDIT REQUIREMENT ---------------------------------------------- 9

F. FILLING OUT THE PHYSICAL SKILLS CARD ---------------------------------------------------10

CHAPTER 3 AUDIT AND QUALITY ASSURANCE SYSTEM ............................................ 13

CHAPTER 4 USE OF LOGOS ............................................................................................. 14

CHAPTER 5 ICDL WEBSITES ........................................................................................... 14

CHAPTER 6 FREQUENTLY ASKED QUESTIONS ............................................................ 14

A. CANDIDATES SWITCHING BETWEEN CENTRES FOR TESTS ----------------------------------14

B. TIME BETWEEN TESTS ------------------------------------------------------------------------14

C. ACCREDITING A NEW OR ADDITIONAL TESTING LAB ---------------------------------------14

D. SUBMITTING SKILLS CARDS – REQUIRED DOCUMENTATION-------------------------------15

E. TESTER LEAVING AN APPROVED CENTRE----------------------------------------------------15

F. TEST LANGUAGE -------------------------------------------------------------------------------15

G. REPLACEMENT SKILLS CARDS OR CERTIFICATES--------------------------------------------15

H. CANDIDATE WITH TWO (2) SKILLS CARDS -------------------------------------------------16

CHAPTER 7 TERMINATION ............................................................................................ 16

CHAPTER 8 RETURN/REFUND POLICY ......................................................................... 17

CHAPTER 9 ICDL STAFF APPLICATION......................................................................... 19

CHAPTER 10 ICDL TEST APPEALS ................................................................................. 22

CHAPTER 11 ICDL EQUAL OPPORTUNITIES STATEMENT ......................................... 24


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INTRODUCTION

The primary goal of the Internation Computer Driving Licence (ICDL) programme is to promote

digital literacy among the global population based on unified, high standards of competence and

integrity. As the governing body of the ICDL programme in the Gulf region, ICDL GCC

Foundation does not develop content or provide training and testing to candidates. Instead, we

rely on reputable organizations and vendors to provide such solutions and services under strict

globally unified standards and quality assurance measures.

A key feature of our quality assurance requirements is the ICDL accreditation process of training and testing centres. The centre accreditation process enables prospective centres to

demonstrate their ability to deliver quality training and support of candidates preparing for the ICDL certification.

Subsequent to centre approval but prior to beginning the delivery of training and testing, all

staff members involved with the ICDL programme from the prospective centre must attend a workshop to be oriented with the QA standards, procedure and process to administer the

programme within the centre and the installation of the testing software. The entire process of

accreditation is kept strictly confidential by the ICDL GCC Foundation.

The ICDL Approved Test Centre Operations Manual has been designed by ICDL GCC Foundation, the licensee for the ICDL programme in the Gulf States, including the Kingdom of Bahrain, Iraq,

Kuwait, Qatar, the Sultanate of Oman, the Kingdom of Saudi Arabia, and the United Arab Emirates.

The role of the ICDL GCC Foundation is to work closely with GCC government officials on the adoption of ICDL, unify the quality standards of the programme and to build on the successes

and best practices of ICDL implementation among the Gulf member states. The mandate of the

ICDL GCC Foundation is also to work closely with Approved Centres and to support the ICDL

programme in the Arab Gulf region.

The following sections of this Manual will provide the fundamental guidelines that must be met

by the Approved ICDL Centres in order to preserve their accreditation status, and ensure

renewal of their license after the expiration of their contracts.

This manual addresses all ICDL Centres which have been accredited by ICDL GCC Foundation

and signed the ICDL Approved Testing/Training Centre Agreements.


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CHAPTER 1 GENERAL GUIDELINES

This section will outline the basic guidelines for operating the ICDL by Test Centres, which have

already been stipulated in the signed contracts and mutually agreed upon with ICDL GCC

Foundation.

• The official ICDL certificate awarded must be accepted by other Centres/countries in the region

• A valid ICDL Skills Card (Physical or Electronic) issued by an Approved Test Centre

must be accepted by all other Approved Test Centres

• All Approved Test Centres must apply the ICDL certification standards to ensure that

equivalent international standards are met across all countries in the region

• All Approved Test Centres must adhere to the authorized ICDL Syllabus published

by the ECDL Foundation and the localized version produced by ICDL GCC

Foundation (available on http://www.icdlgcc.org)

• All Approved Test Centres must adhere to the rules and regulations governing the use of ECDL/ICDL logos and brand name; as well as the logo and name of ICDL GCC

Foundation

• Display in a visible location within the centres, the following: the 'ICDL Approved

Test Centre Plaque', 'Approved Tester certificate', 'Candidates' Bill of Rights Poster', ‘Test Session Rules & Regulations Poster’, and the 'Appeals Process & Equal

Opportunities Poster'

• All Approved Test Centres must conform to the Quality Assurance System including but not limited to; meeting the facility requirements for ICDL testing, having the

qualified staff to run the tests, and conforming to the stipulations of the contracts

signed with ICDL GCC Foundation.

• All Approved Test Centres must comply with the request for changes/updates in hardware and software as and when deemed necessary by ICDL GCC Foundation.

• All Test Centres must have procedures in place to guarantee the continuity of the

appropriate standards that were met for accreditation. Special attention should be

made to the quality of the staff, facilities, record keeping, security, and the quality of

testing.

• All Test Centres must not allow the use of illegal copied material and must protect the intellectual property of ECDL / ICDL GCC Foundation

• All Test Centres must comply with the Candidates Bill of Rights including the

observance of ICDL's appeals process

• All Test Centres must provide equal opportunity to all Candidates including the

provision of handicap access to training/testing premises

• All Test Centres must comply with all the terms and conditions outlined in the ICDL

Accreditation Contracts

• The continued renewal of the centres accreditation status depends on the strict

adherence to consistent quality of the ICDL programme, the ICDL Quality Assurance

System, and all rules and regulations stipulated in the contracts signed with the ICDL

GCC Foundation. In case of violation of these rules ICDL GCC Foundation reserves

the right to terminate the agreement with the Approved ICDL Centre and withdraw

its accreditation status. This revocation of the agreement is governed by the

termination clause set in the Approved Centre contract.

• ICDL adopts and advocates eco-efficiency and encourages its centres to voluntarily

adopt similar policies to recycle and save on energy


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CHAPTER 2 TEST ADMINISTRATION

This section deals with the requirements for conducting ICDL testing at Approved Test Centres.

The section covers these requirements in terms of quality of testing, testers, facilities,

equipment, environment, and record keeping.

A. Testing Regulations

A.1 Scheduling Test Sessions

Scheduling of test sessions must be reported to ICDL GCC Foundation in advance. Each

Approved Test Centre must follow the regulations of test session scheduling:

1. Government / Education / Private Centres

• All tests at Approved Test Centres are subject to ICDL Quality Assurance Officer monitoring

• Specific days of the week and times are provided to centres based on their region,

which should have been provided at the ICDL Workshop

• All test sessions must be requested at least 10 days in advance using the following

link: http://litmuslink.com/atsonlinegcc/public/admin.aspx

• Cancellation of test sessions is permitted with 10 days advance notice of the

scheduled test date.

• Cancellation of any test session submitted less than 10 days prior to the scheduled test date will be subject to one e-Coupon test session deduction.

• Cancellation for any test session will not incur deduction of an e-Coupon in the event of force majeure defined as a natural event / disaster including earthquakes, floods,

fire, plague, Acts of God and other natural disasters, or a political or special event including terrorism, riots, civil disturbances, war, change of law, nuclear or chemical

contamination.

• A specific number of test sessions are allowed per centre per week. This information

is available on the scheduling website. Requests for additional sessions should be directed to [email protected]

• Test sessions must start at the scheduled time.

• Tests may not begin until the ICDL GCC Foundation Quality Assurance (QA) Officer has reached the test centre

• During a scheduled test session the centre may conduct tests only in a single lab.

Different labs must be scheduled separately

• If an ICDL QA Officer is unable to attend a scheduled test session, ICDL GCC

Foundation reserves the right to cancel the scheduled session without deduction of

an e-Coupon

• Government or Education Approved Test Centres may be granted the right to book a test session in less than 10 days to accommodate their restricted schedules.

Although any cancellation under this condition will be subject to one e-Coupon deduction. Therefore, ensure that any test scheduled with less than 10 days prior

notice is definite.

A.2 Regulations Before and During the Test

• ICDL Skills Cards (Physical or Electronic) are purchased from ICDL GCC Foundation by the Approved Test Centres to be sold to candidates. Candidates are required to purchase


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a Skills Card from the Approved Test Centres before taking the first test. The

Candidate’s Skills Card is his/her passport to eventually receive the ICDL Certificate.

For those with Physical Skills Cards, it must be made clear to all candidates how

important the Physical Skills Card is and that there is a replacement fee in case of loss or

damage.

• The candidate should fill in his/her personal details on the Physical Skills Card using

BLOCK letters and BLUE or BLACK ink. (see Filling out a Skills Card)

• The centre is responsible to complete all required candidate information on the online

registration form as accurately and as pertinently as possible to avoid any delays in the processing of Certificates. This information allows us to support your efforts in the

delivery of the program and better serve candidates and their employers with

activity/progress reports. It is the policy of ICDL that any information shared by the

centre will be kept in the strictest confidence and will be used solely for the purpose of

statistical analysis and generating reports that will be shared privately on-demand with the providing centre and the concerned client.

• A candidate holding an e-Skills Card can request for a Physical Skills Card at no cost

should they wish to complete the remaining modules in an ICDL Centre outside the GCC and Iraq. . Such requests should be sent to [email protected]

• Candidates taking any of the ICDL tests must have their identity card validated and

presented every time prior to taking a test. The candidate information as well as their

photo should match the details taken at the time of registration. The photo ID can be a civil ID card, passport, driving license, or any other recognized form of official

identification that includes a photo.

• The tester must validate the identification card of all candidates entering an ICDL test

session

• Testers are responsible for making sure that candidates have a valid Skills Cards prior to

taking any test. If the name or Skills Card number are altered or defaced in any way, the

Physical Skills Card becomes invalid and the holder must obtain a new valid physical

Skills Card to continue any remaining tests.

• The Skills Card is valid for 3 years from the date the first test is passed.

• There should be a minimum of one tester for every 15 candidates present in a testing

lab.

• It is important to inform and direct candidates to read the “Test Session Rules &

Regulations’ poster prior to the start of each test session.

• The following are the Test Session Rules & Regulations:

� Tardiness is strictly prohibited.

� The candidate must present his/her ID card at every test session

� The candidate must have a VALID Skills Card at every test session.

� No handbags, books, notes, or manuals are allowed to be taken to the test station

� No assistance is allowed to candidates during the test session except for

technical related matters.

� Test candidates are not allowed to talk to each other or the tester during the test

session

� No electronic devices or mobile phones are allowed inside the test room.

Candidates carrying any devices must leave them outside.

� The candidates are not authorized to speak to the ICDL tester(s) for clarification on test questions

� No tester may leave the testing room unattended during the test session


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� In case of any infringement of the rules & regulations, the candidate test must be

terminated immediately.

• ICDL testing at the Centres must be carried out by an ICDL certified tester(s) at all times.

Certified testers are ICDL certified in all relevant modules AND have received approval

from ICDL GCC Foundation. All Approved Test Centres are encouraged to certify

additional testers to avoid testing interruptions. An application for additional testers

may be obtained from ICDL GCC Foundation. You can direct your requests to

[email protected]

• It is the tester’s responsibility to authenticate the Candidate and ensure that the

candidate performs the test on his/her own without third party influence.

• A tester who trained, or was involved in the training of a candidate must NOT supervise that candidate’s tests.

• The testing must be carried out using a testing mechanism approved by the ICDL GCC

Foundation.

� The Automated Testing Systems (ATS) produced by Litmus Learning Ltd and

EnlightKS are currently the only ATS test vehicles approved by ICDL GCC

Foundation for the GCC region and Iraq. Litmus Learning is based on the ICDL

Core Syllabus V5.0 (Released on 1/12/2009), available in Arabic and English;

and EnlightKS is based on the ICDL Advanced Syllabus 2.0 (Released

1/07/2011)

• The ICDL tester(s) should make sure that all computers (hardware and software) at the lab are in order, up to date, and properly functioning. All software utilized for testing

should be genuine and licensed. Test Centres must keep records of the license for audit purposes.

• All tests should be successfully completed within three years from the date the first test

is passed to obtain ICDL certification.

• Individual modules may be taken from any Approved Test Centre. Not all tests have to

be taken in the same Centre.

• Candidates are free to take the tests/modules in any order.

• The duration of each ICDL Core test is 45 minutes. In case of any infringement, the test

must be terminated.

• Test Centres are required to make available to all candidates information regarding

rights of appeals and equal opportunities.

A.3 Regulations after the test

• No part of the ICDL test material may be taken away from the test room/lab after the

test.

• The test material and documentation must be securely handled after the tests (see

security section for further information).

• When the candidate passes any of the module tests, the Test Centre must ensure that the

Physical Skills Card is filled out completely, the e-Skills Card will be filled automatically

by the Testing System once the information details of the candidate are entered on the

online system. (See the document entitled How to Fill out a Physical Skills Card)

• If a candidate fails a test, he/she may repeat testing on the same module after a

minimum waiting period of 24 hours. Failing is only recorded in the Skills Card database

and not on the Skills Card (Physical or Electronic); a report can be attached to the Skills

Card if requested.

• A candidate cannot attempt a second test for a particular ICDL module in the same day.

The candidate should schedule another time to repeat the module (See FAQs).


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• After a candidate passes all the necessary modules, the Test Centre must submit the

Skills Card to ICDL GCC for issuance of the candidate’s ICDL Certification. Electronic

Skills Cards are submitted online, while Physical Skills Cards must be delivered to ICDL GCC offices.

• The Test Centres are required to keep updated and accurate records of all candidates

along with the test results. (see record keeping and audit requirements section for

further details).

• The ICDL Testers and Test Centre managers must ensure that no exception is taken to

all the above rules and regulations.

B. Testing Conditions

There are certain standards that should be maintained at the Test Centre concerning conditions of testing, especially when it comes to the test environment, security, and backup of testing. The

requirements for such standards are outlined below.

B.1 Test Environment

• Tests must be conducted in a quiet, air conditioned, comfortable, and adequately spaced

testing room/lab; preferably a closed (not locked) room with health & safety regulations

observed.

• The Test Centre must adhere to the spacing and partitioning requirements between

testing stations.

• The Test Centre must adhere to the e-Coupon policy that is one e-coupon per test

session per testing lab.

• The Test Centre must provide appropriate hardware, software, and printer; which must

be checked to ensure that it is working properly before the test begins.

• Equipment at the test room should be electrically safe to use.

• Test Centres should take into consideration equal access to testing by special needs candidates.

• The QA Officer is authorized to end a test session if he/she determines that the testing

environment is not adequate pursuant to the requirements set out in this document.

B.2 Security and Backup

• Test Centres are required to keep all tests and records of candidates in a secure locked

facility not accessible to unauthorized personnel. Tests and test files should be handled

with utmost secrecy and care.

• Electronically stored information should always be secured and protected from viruses.

• All Test Centres must have back-up procedures in place that are used to protect the test

results of all candidates.

• Test Centres are responsible to administer testing in a professional standard with

utmost security. Testing conditions must be taken with seriousness and followed

consistently.

C. Candidate Appeals

• The Approved Test Centre shall establish and adhere to an appeals procedure relating to

the Approved Tests and shall advise all candidates of that procedure when they

purchase an ICDL Skills Card, be it physical or electronic. Moreover, such appeals

procedure should be displayed and posted clearly in visible locations in the Test Centre.


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• Candidates who are unsatisfied with any aspect of the assessment and award process

should first discuss their problem with their ICDL Test Centre Representative or Test

Centre Manager within a maximum of seven (7) days of the date on which the problem occurred.

• If this does not provide satisfaction, they may invoke the Centre’s appeals procedure by

submitting their appeal in writing to the Test Centre Manager, to be received in two (2)

weeks from the date the problem occurred. The letter should set out all the relevant

circumstances and should state clearly the grounds for appeals, which are limited to the

following:

- Conduct of the test session was unsatisfactory;

- Test environment was not appropriate – too much noise or distraction;

- Testing software or computer did not operate properly;

- Improper conduct on the part of test personnel or other candidates;

- Marking of the test was presumed incorrect

• Accordingly, the Test Centre Manager should nominate three centre ICDL

representatives to form a committee to hear evidence from all parties involved. The

candidate has the right to attend and/or be represented by an outside party during this

process.

• The committee may decide that either the candidate’s work should be remarked or that

a fail mark should stand and a retest be taken. The committee’s decision will be given in

writing to the Centre Manager and the candidate. The committee may also make

recommendations to the Centre Manger concerning the conduct of testing.

• The Approved Test Centre shall keep a written record of the findings of each

investigation, the procedure followed, and the outcome of the appeal.

• If the candidate is not satisfied with the outcome of the appeal relating to the marking or

invigilation of approved tests, he/she may appeal to the ICDL GCC Foundation. This may

be done either via the Centre Manager or directly to ICDL GCC Foundation in writing. Send email to [email protected] , Attention: ICDL Quality Assurance Manager.

• An ICDL GCC Foundation representative will investigate the circumstances of the appeal

and make a report to the QA Manager. In very exceptional cases, the QA Manager may request a meeting with the Centre Manager and the candidate to investigate the

circumstances of the appeal.

• ICDL GCC Foundation’s decision will be given in writing to the Test Centre Manager and

the candidate; and is considered final.

• At no time throughout the appeals procedure is the candidate allowed to view his/her

test papers or files, nor to be informed of his/her specific score on the test in question.

E. Record Keeping as an Audit Requirement

• The Test Centre must keep full records of individuals who take the tests and their

results for up to five (5) years from the date of completion of all required modules. A

candidate file will include:

� A copy of the completed Skills Card. For e-Skills Card keeping a print- out is

highly recommended.

� ATS Reports

� Summary report each time a test is taken

� Full report after completion of all required tests

� A copy of the candidate ICDL Certificate

� Original registration form used by the centre


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� Copy of passport or any official photo ID

This information will be required by ICDL GCC Foundation for verification that

completed Skills Cards are valid.

• The Test Centre is required to keep a record of all test sessions. This information, called

a Session Report, should include the following:

� The Test Supervision Report for that session

� All communications regarding that session

� A summary report of the results for all candidates in that session

• Centres using Physical Skills Cards should maintain restricted storage facilities.

• Personal data relating to candidates should be maintained and updated.

• The output of tests should be maintained for all candidates so that external verification

and auditing can be carried out.

• For Test Centres using the ATS LAN system, ICDL GCC Foundation has developed a Skills

Card database for record keeping purposes. (see Section F).

• The Test Centres using the ATS LAN system are required to report monthly to ICDL GCC

Foundation all information pertaining to ICDL testing for the previous month, including:

� Names, gender and age of all current candidates

� Names of authorized testers

� Number of issued Skills Cards

� Number of completed Skills Cards

� Current cost for candidates for a Skills Card

� Current cost for candidates per test and for all seven tests

No further Skills Cards will be issued by ICDL GCC Foundation if the Test Centre using

the ATS LAN system fails to submit these reports in a timely manner.

F. Filling out the Physical Skills Card

Filling out The Physical Skills Card properly is very important. It allows accurate records and

statistics to be kept by all organizations, and ensures the candidate’s name appears correctly on

the Certificate. Physical Skills Cards should be filled out in BLOCK letters, and in BLUE or

BLACK ink.

General Instructions:

� If the candidate loses or damages their Physical Skills Card so that it is unusable, a replacement Physical Skills Card will have to be obtained at the current rate in the

ICDL GCC Foundation price list. The candidate should contact the centre to purchase a replacement card.

� A candidate may not have more than one Skills Card number assigned.

� Please print all information neatly and clearly.

� All information on the Physical Skills Card must match the information on the

candidate's document ID. Any variation will cause delays and the Skills Card to be

returned to the Centre for correction.

� Any blank fields should contain "n/a".


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�

HOW TO FILL OUT THE PHYSICAL SKILLS CARD ��

General Information ��

The Physical Skills card can be filled out in English

or in Arabic ��

�� .

The photograph must be provided to the centre

prior to the candidate sitting for their first test !�� "�� #� ��$��%�&�'�� (��)�� *!+& ,!+�-� � ./

0�1� ��23��.

Section I – Candidate Profile – this information

is used for statistical information only �� !�"�� # $%& !�"�

'�( )�*�+, ��-�� Nationality –list the nationality of the candidate ��456�–,!+�-� ��458 �� 8�� .

Date of Birth – list the day, month and year of birth (Numeric style only)

9:�-� ;��&<:�= ;�� 54�� >?�� ,�� 8�� 9 ,!+�-�)A+$ ,��1� AB(

ID No. – The number on whatever form of identification the candidate is using. The

candidate must present an official photo ID before

taking any of ICDL test.

D�� E F��–,!+�#� G'��& !5�4= H� D�� . ,!+�-� � ��>IJ��)2�� 2� H3 ,!+�� !5� ��K

Gender – indicate the gender of the candidate L56�– �� 8�� L58,!+�-�.

Employment Status – choose the most appropriate

category for the candidate. ��'�I�� M�–,!+�#� �= := �N�1� �O'�� 2� 8�� .

Section II – Candidate Details – this

information is essential and must be printed

and typed into the database accurately to

prevent mistakes on the ICDL Certificate.

./�� – ��1��"�� !�"�� – ��223 ��-�� $%& ��-�� 4!� 5 6"7# 83 69 � �� :1� �; <& =�

4>�? ��!@, !A� ��B�� 6AC"� ��" ��!�� BE��FG� 62H� 4>��"

Name –the name as the candidate wishes it to

appear on the ICDL Certificate DP3�– �>�� .%�� Q�� +�� ,!+�-� DP� �� 8��

(9�>R �"!�� )2��TU� .P�M� (9��+� ��."

Mailing Address – the candidates mailing address.

Include PO Box, City, Postal Code and Country H!�V�� W��5��–G� �= X�5#Y�= ,!+�#� H!�V�� W��5�� :

��!�� H!�V�� =�� 5�!-� � !�V�� [�!5\.

E-mail – the candidates email address ]�� !�V�� :,!+�#� ]�� !�V�� W��5�.

Telephone – the candidates contact telephone number

F&�K�–��!�� =� X�5#Y�= ,!+�#� F&�E D�� .

Signature –the candidate should sign the Skills

Card prior to sitting for their first test ^��–��>-� �� ^�� W� ,!+�-� �= .�� 8�� 0�1� ��23� ��!� "�$ .

Section III – Test Details – this section lists all

of the details related to the candidates’ tests. It

is essential that this information is complete

and accurate.

I�/�� – �-"BJ� ��@�# – �� %& K=L"M !�"�� -"BJ ��1��"�� -�� . �%� ��223 ��-�� $%&

��> � �1="7� 8�7# 83 69.


12

Name of Test Centre – fill the ICDL test centre name

��23� ��= DP�–��23� ��= DP� �� 8��

Name of Tester – fill the tester’s name who

supervises the test ��23� _�?= DP�–��23� _�?= DP� �� 8�� .

Signature of Tester – tester who supervised the

test must sign ��23� _�?= ^��&– ` ^�� 23� _�?= �= 8��

� �a� bcE.

Stamp – stamp in this field with the ink stamp

provided from ICDL GCC D�a�– �4Pd= �= ,!+-� ��-� D�e � �a� bcE D�2 8��

ICDL GCC Syllabus Ver. – fill the relevant syllabus version

number that the ATS is built on. f>5-� ��!\J D��–c�� f>5-� ��!\J D�� 8�� H

��23� f=� V� �g�5-� ��?�� h&!#��.

Software Version – fill the software version used

in the tests EXCLUDING Module 1 f=� V�� !\J D��– ,!i�4-� f=� V�� !\J D�� 8�� 23� f=� �� `– ��2:� ��45�� j��= k% "+M� �cE

0�1�.

Test Date – fill the date of the test ��23� ;��&–��23� ;��& �� 8��

Test Used – fill the test company name that

created the ATS. ,!i�4-� ��23�– f=� V� �g�5-� ��?�� DP� �� 8��

��23�

Language – Check the language selected for

testing. ��–��23� �� P�5-� � �a� !�!l 8�� .


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CHAPTER 3 AUDIT AND QUALITY ASSURANCE SYSTEM

• Audits of Test Centres are part of the Quality Assurance System of the ICDL Programme

at ICDL GCC Foundation and it is mandatory.

• Audits can be performed at any time but at least one audit will be done before the Test

Centre contract is renewed.

• The primary objective of an audit is to confirm that the Test Centre is operating

according to the ICDL standard procedures, set by the ECDL Foundation, enacted by

ICDL GCC Foundation, and according to the procedures agreed upon in the contract

• It is envisaged that an audit will usually be done with prior notice. However, there will

be exceptional circumstances that may require the use of unannounced audits, by either

ICDL GCC Foundation or by the ECDL Foundation

• Test Centres will be required to complete a full report at least two (2) weeks prior to the scheduled audit date. The report is divided into two parts:

a) Test Centre Activity report:

� Refer to the Test Centre Contract for requirements

i. Check the hardware and software facilities

ii. Check the local administration and ICDL documentation

b) Test Centre Procedures report:

� Refer to the general conditions stated in the Application Form for

requirements

i. Check the software in use

ii. Check the marking of the tests

iii. Check the registration of candidates and record keeping system

• Audits are normally done by a Quality Assurance Officer assigned by ICDL GCC Foundation to review the Test Centre operation, discuss the content of the Centre report

with the Test Centre manager, and report back on the visit.

• At every audit, an official report must be produced by the QA Officer. The report

contains:

� Name of the Test Centre and date of visit

� Name of the auditor(s) and name of the Test Centre Manager and Testers/Representative (s)

� Criteria and results of the visit

� Any changes in the operating conditions since the date of the Test Centre Contract

� Remarks

� Signature of the auditors and the representative(s) of the Test Centre

• This official report will be submitted to the Test Centre by ICDL GCC Foundation,

although the Test Centre will be substantially aware of its contents through the

auditor/quality assurance officer, during the visit. If the overall rating of the audit is less than acceptable, the Test Centre accreditation and testing operations will be suspended

until all issues are brought up to the ECDL / ICDL standards. The 2nd audit visit will be

chargeable.


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CHAPTER 4 USE OF LOGOS

• Logos are defined as the registered name, logo or brand identifier of ECDL Foundation

and ICDL GCC Foundation, as outlined in the Trademark Agreement.

• The use of logos is governed by the Approved Test Centre or Training Centre Contract

signed between the Approved Centre and ICDL GCC Foundation upon accreditation. All

guidelines in the contract must be followed.

• No unauthorized use of any logo is permitted. Breech of this agreement could result in

the cancellation of the Centre’s accreditation and/or legal recourse.

• All logos are registered trademarks and their use must have the registration mark ®.

• All documentation and promotion material must use the same lettering and format, thus

creating a uniform image.

• The current ICDL approved Logo looks like this;

• If you do not have the logo shown above please contact [email protected] requesting the

current logo graphics. This logo must be used in all ICDL relevant marketing materials

including website, signs, flyers, brochures, business cards, promotional items, etc.

CHAPTER 5 ICDL WEBSITES

• ICDL GCC Foundation - http://www.icdlgcc.org

• ICDL Saudi Arabia – http://www.icdlsaudi.org

• ECDL Foundation – http://www.ecdl.org

CHAPTER 6 FREQUENTLY ASKED QUESTIONS

A. Candidates switching between Centres for Tests

An ICDL Candidate may complete the ICDL Tests at any Approved ICDL Testing Centre.

To accomplish this, the candidate first purchases a Skills Card (physical or electronic) from any Approved Centre (issuing Centre). Then the candidate presents the Skills Card to their selected

Approved Testing Centre (testing Centre) at which they wish to complete their test(s). The

selected Centre must send an email to [email protected] requesting to transfer the Candidate's

file from the issuing centre's database to the new testing centre’s database.

A candidate holding an e-Skills Card can request for a Physical Skills Card at no cost should they

wish to complete the remaining modules in an ICDL Centre outside the GCC and Iraq.

B. Time between Tests

A candidate may not retake a test for a failed module in the same day under any circumstance.

The candidate must wait a minimum of 24 hours in-between attempts.

In the event a test ends due to technical difficulties, the test should be treated as a failed test,

and the above procedures should be observed.

C. Accrediting a New or Additional Testing Lab

A Test Centres may accredit additional testing labs. This applies to facilities/rooms/labs within

the existing Centre's physical location. If an existing Centre chooses to move the testing lab from

one room to another within their physical location, they are required to inform ICDL GCC

Foundation at least two weeks in advance and to schedule an accreditation visit for the new


15

location. Testing may not begin in the new location until after an approval letter has been

issued.

Facilities/rooms/labs outside of the Centre's physical location require special permission to

receive accreditation.

Please contact ICDL GCC Foundation for pricing and to schedule an accreditation visit for any

new location.

D. Submitting Skills Cards – Required Documentation

Skills Cards should be reviewed and compared to the Candidate Database to ensure

completeness and accuracy prior to submission.

Physical Skills Cards should be delivered to ICDL GCC Foundation with a copy of the ATS report

for each candidate, and;

• A cover letter from the Test Centre Manager specifying the quantity and Skills Card

numbers enclosed.

E-Skills Card will be sent to the ICDL GCC through the website:

http://litmuslink.com/atsonlinegcc/public/admin.aspx (Details were explained during the

workshop provided by the QA Officers. (For urgent workshop requests please email us at

[email protected])

Processing certificates can normally take 4 to 6 weeks. Any Skills Cards that require correction

may be made available for the centre to collect, amend, and return to ICDL GCC Foundation for a

second review. E-Skills Cards can be corrected and exchanged electronically.

E. Tester Leaving an Approved Centre

A tester who leaves an approved centre must be reported to ICDL GCC Foundation immediately

in order for that tester to be removed from the centre’s database and ICDL records. Failure to

report such departures may result in a centre’s suspension.

A Tester who does not supervise an ICDL Test Session within three (3) months must attend a

new workshop to refresh his / her testing requirements knowledge.

F. Test Language

A candidate may complete their ICDL tests in any language offered in the GCC Region. Currently, Approved Testing Centres in the GCC Region offer ICDL Tests in English and Arabic. The

language of the test must be noted on the candidate’s Skills Card.

G. Replacement Skills Cards or Certificates

If a physical Skills Card or Certificate requires replacement, the testing centre must contact ICDL GCC Foundation on behalf of the candidate to request the replacement. A replacement fee

applies.

• Skills Card

o If the Physical Skills Card is lost or damaged and unusable the testing centre must submit a letter requesting replacement with the required fee.

o Candidates enrolled via the e-Skills Card system can request a physical Skills

Card at no charge from ICDL GCC in the event they are relocating to another

country.


16

• Certificates

o A Certificate requiring a name change due to an error from ICDL GCC Foundation will be replaced at no charge by submitting the original Certificate to ICDL GCC

Foundation with a request letter.

o A Certificate requiring correction due to an error or request by the candidate, or

one that is lost, can be replaced by returning the original certificate (if available)

to the ICDL GCC Foundation office with a request letter and the appropriate

payment.

H. Candidate with Two (2) Skills Cards

A testing centre should make every effort to ensure that candidates are assigned only one Skills

Card number. However, if a candidate is inadvertently assigned two different numbers the

testing centre should ensure that both Skills Cards and all testing software reports are

submitted to ICDL GCC Foundation once the candidate has successfully completed all tests.

These documents will be reviewed prior to the issuance of the ICDL certificate for the candidate.

CHAPTER 7 TERMINATION

ICDL GCC Foundation or the Approved Test Centre may terminate the Approved Centre Contract. The termination is governed by the termination clause stated in the Test Centre

contract. Some of the possible causes are listed below:

• A breach of any part of the agreement by the Test Centre

• Notice by the Test Centre that it does not wish to continue

• Non-renewal of contract after the contract period has expired

• Failure to pay fees due to ICDL GCC Foundation

• Non-conformance to quality or security procedures

• Complaints which are verified and not rectified after audits

If the contract is terminated, authorization is withdrawn by ICDL GCC Foundation and the Test Centre must:

• Uninstall all test software with ICDL GCC Foundation’s supervision

• Hand over records of all Skills Cards sold or issued

• Maintain the confidentiality of the ICDL programme and all candidate information

• Pay any outstanding amounts due to the ICDL GCC Foundation

• Return all unused Physical Skills Cards. Electronic Skills Cards will automatically be

returned electronically.


17

CHAPTER 8 RETURN/REFUND POLICY

ICDL GCC Foundation does not develop or own the ICDL training and testing material being

provided and used by the Accredited Centres for the relevant training and testing services

extended to ICDL Candidates. Instead, ICDL GCC Foundation relies on third party vendors to

provide such solutions under strict globally unified standards and quality assurance measures

set by the ECDL Foundation. Hence, return/refund policies for training and testing material

developed by third party vendors may vary and are subject to approval by their respective third

party vendor. Regardless, return/refund policies are at the sole discretion of ICDL GCC

Foundation and the following general terms and conditions shall apply:

� Return/refund policy may be changed by ICDL GCC Foundation and its third party vendors

from time to time without having to provide advance notice to the accredited centre.

� Return of test items, if approved by ICDL GCC Foundation and its third party vendor, shall

always be at the sole discretion of the Licensor and shall only be considered if the approved

Training & Test Centre completes its binding measures within 10 days of the termination

notice provided by the Licensor.

� Return of items, if approved by ICDL GCC Foundation and its third party vendor, can only

apply to those items purchased during the current accreditation year. Items purchased during previous accreditation years are not eligible for refund.

� Return of items, if approved by ICDL GCC Foundation and its third party vendor, can only

apply to those items purchased directly from ICDL GCC Foundation. Items purchased or

transferred from another accredited centre are not eligible for refund.

� Return of items, if approved by ICDL GCC Foundation and its third party vendor, shall be

assessed at 32.5% restocking fee of the price at the time of the purchase.

� Refund for returned items, if approved by ICDL GCC Foundation and its third party vendor,

shall be paid to the accredited centre bank account via wire transfer within 120 days from the date of the claim was first made by the accredited centre.

� Return claims shall only be considered if the accredited centre account is clear from any

outstanding amounts owed to ICDL GCC Foundation. Eligibility for refund shall not be used by the accredited centre to offset any previous outstanding amounts owed to ICDL GCC

Foundation.

� Return/refund claim must be made by the accredited centre in writing and addressed to

ICDL GCC Foundation/Operation Department.

� Refund shall not be applicable to courseware material and/or services rendered by ICDL GCC Foundation, including accreditation fees, service charges, software license fees,

shipping charges, banking fees and any other charges incurred during the accreditation term.

� Returns of discontinued items or obsolete software versions are not eligible for refund

regardless of when items were purchased by the Accredited Centre.

� Returns for items purchased during a promotion, or supported by a special fund are not

eligible for refund regardless of when the items were purchased by the Accredited Centre.


18

� Returns of items that appear partially used, damaged or not in re-sellable condition are not

eligible for refund regardless of when the items were purchased by the Accredited Centre

Please refer to ICDL GCC Foundation for the latest version of this Return Policy.


19

CHAPTER 9 ICDL STAFF APPLICATION

Every prospective centre must have two staff members that have already completed their ICDL certification and at least one staff member certified or nominated to enroll in the ICDL Certified

Training Professional (CTP) programme. The objective behind the latter is to underpin the ICDL programme’s best practices and core values of excellence and integrity.

All Staff involved in the ICDL programme must have an application on file with ICDL GCC

Foundation. The application below must be completed and sent to ICDL GCC Foundation via fax

or email with the appropriate supporting documentation to register a new tester, trainer or

coordinator. A centre may have more than one tester or trainer, but should only have one

training coordinator and one testing coordinator, and all communications with ICDL GCC

Foundation should be solely through one designated ICDL Coordinator.

Upon receipt of the application ICDL GCC Foundation will inform the centre of the next workshop that the applicants for tester and coordinator will be required to attend prior to being

added to the centre database, or being permitted to attend test sessions. Workshops held at ICDL GCC offices will be free of charge whereas workshops held at the centre incur a nominal

fee.


20

IIICCCDDDLLL SSStttaaaffffff AAAppppppllliiicccaaatttiiiooonnn �� ص �� ا�� ص �� ا�� IIICCCDDDLLL ��ص �� ا�� An application form must be completed for:

• each Trainer teaching ICDL

• each nominated Tester

• each nominated Training Centre or Test Centre

Coordinator

:ل0/ .-, +!)+*%() '&%$# "! ICDLآ/ .9رب +=>م ب:9ر+7 ب5ا.3 •• @*A&' B:+رC%:D5ف اF. /آ • B:GG+ رCGG%:DHا IGG9ر+ أو .5آGG:ال IGG5آ. (GGL MNGG*. /GGآ

@*AA&'

Below is a list of questions that must be answered by each

nominated applicant. Questions should be answered as

fully as possible. The answers provided will assist ICDL

GCC Foundation management to determine if the applicant meets ICDL accreditation standards. Please

include any other relevant information considered

important.

(G:ال #!$GسPCئ-# بCR (!+ C-AL' CًG-!T 9مG=:-ال /G%R ,G. CGU:بCVم إIG!ن أ 9GRر ال-C_:NGع إذ #ALاب\ن@ +*%() أن '0>ن اCVYبCت آC.!# وو

.fسNGGG# الeGGGD5# ال9ولGGGA# ل=CGGGAدة هbcGGG اCVYبCGGGت سA&:GGG, إدارة الGGA%-0>'5 ل-7GG!l ال:&CGGون ال9GG. 9GG+9j' kGG!T (GGlA!mى اسChA:GGء

5A+C&-ال:9ر+ ل I5آ.ICDL ة<V5-أ+# . ال #LCoإ pلcآ kV5+ ..&!>.Cت .U-# ذات ص!#

ONLY TYPED/PRINTED APPLICATIONS WILL BE

ACCEPTED �� أو ا�� ا��ی%+ *��ل ا�)�� ا��)��ع ��&%$#ام ا�

-.�.

ICDL Trainer 3.9رب ب5ا.ICDL

ICDL Training Centre

Coordinator

MN*.ICDL '9ر+ ب5ا.3

ICDL Tester راتC%:D5 ف اF.ICDL

Application for:

(check all that

apply)

ICDL Testing Centre

Coordinator MN*.راتC%:Dب5ا.3 اICDL

sGGo (: � ا�%.00#ی+��00 #GG.tT)� ( /GGآ (GGL

MGGGG%_*+ sGGGG5ب. @GGGGA!T )اCA:DHر

Personal data 1 ( � :ا��4ت ا��2$

First name ولPا BسHا

Father’s name بPا Bاس

Grandfather’s name 9lال Bاس

Family name #!ئC&ال Bاس

Date of birth دtA-ال w+رC'

e-Mail address (ل5:0ونHان ال%5+9 ا<*T

Phone no x'CUال BRر

Address ال&*>ان ال%5+9ي

Name of the Centre Iال-5آ Bاس

Employment status (hAz<ال so<ال

Full time /.Cدوام آ

Part time (ئIV دوام

2. Educational details (2� :ا��7ه5ت ا��4%�

Schools/Colleges attended تCA!0ال-9ارس وال

Education level achieved يcال (-A!&:ى ال<:N-ن!:@ال

Qualifications obtained CUA!T |!eت ال:) حtهf-ال

3. IT Training & Certification 3 ( �ا�%#ری� وا�%>ه; �: ��9ل �.�

ا��4ت

List any IT training and/or

certification or other computer شCUدات أو D%5ات ذات ص!# #+اذآ5 أ

'=*A# ال-&!>.Cت وCl. (Lل ال:9ر+


21

related experience

Trainers Only: CTP (ICDL

Certified Training

Professional) certification?

شCUGGGGGGدة (CTPهGGGGGG-j' /GGGGGG/ شCUGGGGGGدة (L �em' 3.C9ر+ ب5ن'ICDL(

Previous experience as IT

tester (if any, specify number

of years)

-5FGGGGGف هGGGGG/ ل5GGGGG%D p+9GGGGGة سCGGGGGب=# آ أذآ5G ذلpG (اC%:Dرات '=*A# ال-&!>.CGت

) و9Vإن

4. Does the applicant hold an ICDL

certificate? ICDLه; ی�B; ا��%.#م ش@�دة ) 4

Skills Card Number (A copy of the

applicant’s ECDL/ICDL Certificate must

accompany the application.)

+Gl إرCGLق (اذآ5 رBR ب_RC# ال-CGUرات

#GGAوروبPا #eGGD5دة الCUGGش ,GGT #mNGGن (GGا�ل GGسCjدة الCGGA=ل\ #GGAال9ول #eGGD5ال

)ل=CAدة الCjس ا�ل) .s ال_! If the applicant does not hold an ICDL certificate,

indicate which modules have been completed by

attaching a copy of the applicant’s Skills Card, if any.

(all applicants must hold an ICDL certificate, or must

pass any remaining ICDL modules before being

designated as an Authorized Trainer, Tester, or

Coordinator)

، اذآ5 أ+ICDL ,. Cًإن لB +0, ال-:=9م حCصk!T tً شCUدة ال9راسA# الCmص# بCلeD5# ال9ولA# ل=CAدة الA%-0>'5 ال-=5رات

@m+رC' k:ح CU'I:Vأن +0>ن>ا (ال:) ا ,A.9=:-ال sA-V k!T أو +C:lزوا ال&9د ال-:%=) ., ICDLحCص!k!T ,A شCUدة

&BU*AA آ-9ربA, أو ICDL' /%R ال9راسA# الCmص# بـ ال-=5رات,U-ال p!' #اولI-ب BU5ح لe. ,A=N*. أو ,AeحCL.

I have read and understood the Centre Approval Procedures

and agree to conform to the conditions and expectations. All

answers to all questions on this application are complete and

true.

9 ا"!&| واس:>T%| ا5VYاءات ال-:&!=# بC-:TCد ال-5آI ل= ،btT5وط وال%*>د ال>اردة أFلC9 بA=:ال k!T MLوإنوأوا

#!-:0. B+9=:س$!# ال>اردة ب_! الPا k!T تCبCVYا sA-V#jAjوص

Signature of Applicant

��*C ا��%.#م ��)��

Date

Dا�%�ری

Signature of Managing

Executive

��*C ا��#ی� ا�%��ي

Date

Dا�%�ری

Stamp of Incorporation �F&7ا�� +%�


22

CHAPTER 10 ICDL TEST APPEALS

Posted at Approved Testing Centre:

<<organization name>>

<<location>>

ی%+ �� ه�ا ا��ن �: ا��آG ا��#�%4 �%�5��رات

>>�F&7ا&+ ا��<< >>C*ا��<<

ICDL TEST APPEALS PROCESS

ICDLاTH:5اض k!T اC%:Dرات إ5Vاءات

If an ICDL Certification candidate is not

satisfied with the procedures taken to present

or process an ICDL test at an Approved Test Centre the candidate should follow these steps:

ال�mF ال-:=9م لC%:Dtر T, ا5VYاءات إذا لB +5ضال-:%&# ل:=B+9 أو .&Cلl# اC%:Dر الeD5# ال9ولA# ل=CAدة الCjس ا�ل) ل9ى .5آI اC%:Dر .&:-k!&L ،9 ال-:=9م

#AلC:ات ال<_mال s%:+ ر أنC%:Dtل:

Step 1

1الm_>ة

The candidate should discuss the concern with

the Test Centre Representative or the Test

Centre Coordinator within 1 week of the date

the problem first occurred.

Iل-5آ /�-. s. ع<o<-ال �RC*+ ر أنC%:Dtال-:=9م ل k!TاC%:DHرات أو .MN*. s .5آI اC%:DHرات وذلtD pل

#!0F-ح9وث ال w+رC' ,. أس%>ع.

Step 2 (If step 1 does not resolve the concern)

)1إذا لj+ B/ الtmف L) الm_>ة (2الm_>ة

Within 1 week of step 1 being completed, the

candidate should submit a written appeal to the Test Centre Coordinator at the email listed

on the ICDL GCC Foundation website.

The written appeal should set out all the

circumstances and should state clearly the grounds for appeal, which are limited to the

following:

، k!T ال-:=9م أن +:=9م tD1ل أس%>ع ., ان:CUء الm_>ة pرات وذلC%:DHا I5آ. MN*. k5اض .0:>ب إل:Tب_! ا

ان ال->V>د sR<. k!T ب�رسCل ب5+9 إل5:0ون) إلk ال&*> #Nسf.ICDL(lA!mون الC&:7 ال!l. ل9ول .

اTH:5اض ال-0:>ب +l أن +&5ض sA-V ال�5وف

ال-:&!=# بCل-0F!#، و+l أن +&5ض ب0F/ وا�o اPسCس :ال-%*) A!T@ اTH:5اض، والcي +l أن Cl:+ Hوز ا�')

• Conduct of the test was

unsatisfactory;

• Test environment was not

appropriate – too much noise or

distraction;

• Testing software or computer did

not operate properly;

• Improper conduct on the part of

test personnel or other candidates;

• #Ao5. 5A� |نCر آC%:DHأن إدارة ا.

• 5A� |نCر آC%:DHا CUAL 9=T (:ال #$A%أن ال . أو إلCUء .�V<tً>د lo#آ.*Cس%#،

أن ب5نC.3 اCj:.HنCت ا�لA#، أو CUVز • /0F0, +&-/ ب+ B9م لm:N-س ا�ل) الCjال

BA!س.

• /%R ,. سC*. 5A� 5فe' ح9وث �mFولالfN-ر، أو أح9 الC%:DHا ,T ,A.9=:-ال.

Step 3 (If Step 2 does not resolve the concern)

)j+ 2/ الtmف L) الm_>ة إذا لB (3الm_>ة

If the Centre’s appeals procedure still does not

provide satisfaction, then the candidate has the

right to appeal to the ICDL GCC Foundation.

This may be done via the Test Centre

Coordinator or to the ICDL GCC Foundation QA

Manager or Appeals Panel via email at

[email protected].

A response will be provided to the candidate

إذا لB +5ض ال-:=9م T, إ5Vاءات اTH:5اض ال-:%&# ل9ى @ أن +&:5ض ل9ى .0: الeD5# ال-5آL ،I&*9هMj+ C ل

(lA!mون الC&:7 ال!l. س ا�ل) ل9ولCjدة الCA=ل #Aال9ول.

+-0, أن ':B هbc ال&-!MN*. M+5" ,T #A .5آI اC%:DHر أو .%Cش5ة إلk .9+5 ب5نC.3 الeD5# ال9ولA# ل=CAدة الCjس ا�ل)، أو إلk لl*# اTH:5اض T%5 ال9+5%

.org.icdlgcc@infoاYل5:0ون)


23

after a thorough investigation is completed.

MA=j' ,. ءCU:نH5اض ال-:=9م ب&9 ا:Tا k!T ال5د B:Aس

#!0F-!ل /.Cش. Resolution

الjـ/

The decision of the ICDL GCC Foundation QA

Manager or the Appeals Panel is final and all

parties must abide by that decision.

+ #Aال9ول #eD53 ال.C9+5 ب5ن. bcm:+ يc0>ن ال=5ار ال #*lأو ل (lA!mون الC&:7 ال!l-س ا�ل) لCjدة الCA=ل .اTH:5اض نCUئCًA وsA-V k!T اP"5اف أن '!:Iم ب@

At no time during the appeals procedure may

the candidate view their test or test files, nor

will they be informed of their score on the specific test in question.

،@'Ch!. أو bرC%:D5اض أن +&5ض ا:THل-=9م ا Mj+ H @�tإب B:+ ,ل C-5اض، آ:TH5اءات اV5 إAل سtD pوذل .ب&t.# اC%:DHر .>o>ع ال0F>ى tDل A!-T# اTH:5اض

No fee is to be charged for an Appeal. B:+ ,5اضل:THا k!T ر<Vأي أ (oC='. ~ end ~ -#+CU*ال-


24

CHAPTER 11 ICDL EQUAL OPPORTUNITIES STATEMENT

Posted at Approved Training and/or

Testing Centre:

<<organization name>>

<<location>>

أو /ی%+ �� ه�ا ا��ن �: ا��آG ا��4%�# �%#ری� و�&�Bدة ا��.� � ا��:ا�%��ر ا��2� ا�#و�

>>�F&7ا&+ ا��<< >>C*ا��<<

EQUAL OPPORTUNITIES STATEMENT

�ص ا��%�Fوی��ن ��

The Approved ICDL Training and/or Testing

Centre is free from physical barriers which

might restrict access to the physically disabled or challenged.

أو اC%:Dر الeD5# ال9ولA# ل=CAدة /ال-5آI ال-&:-9 ل:9ر+ و T>ائM +-0, أن '9j أو '-*s #الCjس ا�ل) CDٍل ., أ+

I9+# ., ال>ص>ل ل!-5آNlت الCRCTYذوي ا.


Centre is free from overt or covert discriminatory practices with regards to

gender or age.

أو اC%:Dر الeD5# /ل7A ل9ى ال-5آI ال-&:-9 ل:9ر+ وال9ولA# ل=CAدة الCjس ا�ل) أي إ5Vاء T!*) أو س5ي

.ل!:-IAA ب*Cء k!T الl*7 أو ال&-5


Centre’s candidate application acceptance

process is not based on the candidate’s gender,

marital status, racial group or disability.

أو /R #A!-T%>ل "! ال-:=9م ل9ى ال-5آI ال-&:-9 ل:9ر+ و #A*%. 5A� (س ا�لCjدة الCA=ل #Aال9ول #eD5ر الC%:Dا

(R5&ص/ الPأو ا ،#ATC-:VHل:@ اC7 ال-:=9م، أو ح*V k!T#RCTYأو ا.

All staff at the Approved ICDL Training and/or Testing Centre handling administrative

support, conducting training, performing technical support, overseeing or marking tests

is aware of the principles of eliminating gender, race or disability discrimination in the

workplace.

أو اC%:Dر /sA-V ال&A!.C, ل9ى ال-5آI ال-&:-9 ل:9ر+ و BT9ال ,T ,AولfN-س ا�ل) الCjدة الCA=ل #Aال9ول #eD5ال

#%Rو.5ا ،(*hال BT9ال:9ر+ ، وال B+9='داري، وYا IAA-:د الC&%:م ب-%9أ اسC' (Tو k!T CUjAje'ت وCنCj:.Hا

(L #RCTY7، ال&5ق أو ا*lال Nال&-/ح sR<. .

Copies of this document must be made available

upon request by the Approved Training and/or

Testing Centre

5AL<' l+ !_9 ال*T #=Aال>ث bcه ,. wNن I5آ. /%R ,. أو اC%:DHر ال-&:-9/ال:9ر+ و

~ end ~ -#+CU*ال-

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