INTERPERSONAL COMMUNICATION SPEECH 153

CHAPTER SEVEN CONVERSATION: SHARING WITH OTHERS

WHY IS THIS CHAPTER IN THE TEXTBOOK?

YOUR CONVERSATION SKILLS ARE THE BASIS FOR ESTABLISHING YOUR INTERPERSONAL

RELATIONSHIPS-FUJISHIN (paraphrased)

WHY IS THIS CHAPTER IN THE TEXTBOOK?

YOUR ABILITY TO SKILLFULLY ENGAGE IN A CONVERSATION WILL IMPROVE QUALITY OF RELATIONSHIPS AND SOCIAL,

PROFESSIONAL, AND PERSONAL LIFE-FUJISHIN (paraphrased)

PREVIEW:

• DEFINITION OF CONVERSATION

• THE THREE TYPES OF CONVERSATIONS

• PRINCIPLES OF CONVERSATION

• COMPONENTS OF CONVERSATION

DEFINITION OF CONVERSATION

DEFINTION OF CONVERSATION

ANY FACE-TO-FACE VERBAL INTERACTION BETWEEN TWO

PEOPLE.

THE THREE TYPES OF CONVERSATIONS

THE THREE TYPES OF CONVERSATION

1. ACKNOWLEDGING CONVERSATION-”I SEE AND ACKNOWLEDGE YOU”

2. ENTERTAINING CONVERSATION-PLEASURABLE, ENJOYABLE, OR HUMOROUS

3. SHARING CONVERSATION-EXCHANGE OF FACTS, OPINIONS, AND FEELINGS

PRINCIPLES OF CONVERSATION

PRINCIPLES OF CONVERSATION

• IT IS A DIALOGUE NOT A MONOLOGUE• SHARE INTEREST IN OTHERS• QUESTIONS ARE POWERFUL• THE IMPORTANCE OF SELF MONITORING• ENLARGING IMPACT ON EACH OTHER

COMPONENTS OF CONVERSATION

COMPONENTS OF CONVERSATION

• THE WELCOME

• THE BODY

• THE GOODBYE

THE WELCOME

LOOK FOR OTHERS

GREET OTHERS CHEERFULLY

USE CONVERSATION OPENERS

EXAMPLES: LOCATION QUESTION, OCCASION QUESTION, SITUATION QUESTION

THE BODY

90 % OF THE CONVERSATION

PROBING QUESTIONS USED TO DEVELOP TOPIC

CONFIRMING RESPONSES USED TO VALIDATE PARTNER’S COMMUNICATION

BE FLEXIBLE WITH FLOW OF CONVERSATION

THE GOOD-BYE

SUMMARIZE IMPORTANT POINTS

ISSUE AN INVITATION

USE DIRECT APPROACH

SUMMARY:

• DEFINITION OF CONVERSATION

• THE THREE TYPES OF CONVERSATIONS

• PRINCIPLES OF CONVERSATION

• COMPONENTS OF CONVERSATION