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IBM’s Vision for ECM and Cloud
Neil ParrottIBM Offering Manager
June 2016
Banking
• Account opening
• Lending applications
• Investment reports
• Regulatory & Compliance
Government
• Benefits management
• Social services
• Permits and licenses
• Program enrollment
• Records Management
Insurance
• Claims Processing
• Underwriting
• Enrollment
• Appraisals
• Investigations
Healthcare
• Medical claims
• Patient Onboarding and discharge
• Prescription Processing
• Health record
Energy & Utilities
• Account Opening
• Permits & Planning
• Correspondence
• Applications
• Regulatory & Compliance
Cross Industry
• Collaboration
• Creation and distribution
• Accounts Payable
• Invoice processing
• Human resources
Pressure to perform
Increased regulation
Heightened security threats
Emboldened customers
Disruptive competition
Ubiquitous anytime, anywhere consumer culture
Diminishing returns and declining operating margins
Growing competition from non-traditional entrants
Rising regulatory complexity and compliance costs
Increasing security breaches and rising cyber crimes
$
Source: IBM Institute for Business Value
Banking is highly vulnerable to disruption
of millennials believe they don’t need a bank
at all
of millennials say the way they transact
money will be totally different
of banking and financial markets CXOs expect more
competition from other/new industries
“[We are in a] fight over who will be the most intimate partner of the client. The bank? Facebook? Mobile operator? Mobile phone manufacturer?”
CEO of a leading eastern European bank
“[We are in a] pricing conundrum. Core services do not make money or break even, and auxiliary or value added services are now compressing”
CEO of a leading North
American bank
Source: IBM Institute for Business Value
Infrastructure
Map / Routing Data
SMS Alerts
Email Receipts
Payments
Collaborative Content
Business Agility
Customer Centricity
Analyze and Act
Governance, Risk and Compliance
Watson Cognitive
Investigative Analytics
Predictive Analytics
Content Analytics
Social Media Analytics
Case Analytics
People
Content
& DataWorkflow
Content Solutions Case Solutions ILG Solutions Analytics Solutions
GrowCustomers
RapidApplications
CONTEXTUAL
AB C
HISTORICAL PREDICTIVE COGNITIVE
Logical Data Access Layer – Any Data (BigSQL, Fluid Query, Distributed R Compute, Grid Processing)
Cloud Data Services Data WarehousesHadoop and Open SourceIBM ECM & Box
ImproveROI
New Business ModelsInvestigations
and Fraud
$
ManageRisk
13© 2016 IBM Corporation
Capture Services
Governance Services
Data AggregationServices
Dynamic Workflow
Services
CollaborationServices
Archive Services
Dashboard Services
Mobile Access Services
Analytics Services
Foundational Services Work Management Services Cloud, Mobile and Analytics Services
Will be exposed in Bluemix
14© 2016 IBM Corporation
Content Foundation
on Cloud
Case Manager on Cloud
CMOD on Cloud
Datacap on Cloud
IBM Managed Cloud Services
Benefits
Faster time to value Leverage of OPEX v CAPEX Secure infrastructure Support for hybrid solutions Inclusion of most add-on features Simple to buy with flexible
options Monthly subscription pricing Bridge to Cloud program provides
a path from on-premise to cloud
Choose from five models based on workload
Pricing is a fixed amount per model /per month
Workload defined:
Content Foundation – concurrent users
Case Manager – users and case load a day
Datacap – pages per day
CMOD – data throughput per day
Silver
Gold
Platinum
Bronze
Copper
What is in the ECM cloud box?
Hardware
Software
SoftLayer provisioning
Software installation and configuration
Network configuration
Readiness testing
HA/DR
Data encryption and security
Replicated storage
Back-ups
Intrusion detection
24 X 7 system monitoring and support
SysAdmin
Much more than just software !
© 2016 IBM Corporation
Highly scalable infrastructure
High availability and disaster recovery
Worldwide data centers
Follow the sun support, 24x7
Flexible deployment models
Virtual private environment
Single vendor for both the cloud and
solutions
Leader in hybrid cloud*
IBM Advantages forCloud Solutions
http://www.eweek.com/cloud/forrester-synergy-research-name-ibm-cloud-leader.html*© 2016 IBM Corporation
19© 2016 IBM Corporation
“Bridge to Cloud” provides a path from on-premise to cloud
Leverage the value proposition of the cloud
Avoid dual support payments during the transition
Allows a two year transition period
© 2016 IBM Corporation
https://www.ibm.com/marketplace/cloud/
21© 2016 IBM Corporation
Hybrid Use Cases - IBM ECM integrations with Box
IBM Content Navigator
Use Content Navigator to create hybrid applications across on premise repositories
and Box
IBM Case Manager
Share case content with external users via Box and bring Box content into cases
with full audit trail
IBM Datacap
Capture and classify documents into Box; Extract data from documents in Box
IBM StoredIQ
Perform cleanup content stored in Box© 2016 IBM Corporation
Sales
Finance
Marketing
Operations
External
Field Sales Enablement
Sales Collateral Development
Contract Management
Virtual Deal Room
Digital Asset Management
Agency & Vendor Collaboration
Collaboration with Auditors
SOX Compliance
HR Self-service
Employee Onboarding
Content Navigator
Content
Foundation/File
Net
Case Manager CM OnDemand Datacap
Image Services
Non-IBM CMIS
Repositories
Content
Foundation/File
Net
Case Manager CM OnDemand DatacapOn-Premises
IT
Public or
Private Cloud
© 2016 IBM Corporation
Capture
Case
Workflow
Analytics
eDiscovery
IBMECM
Integration
Datacap Insight Edition uses advanced imaging,
rules, natural language processing and machine
learning techniques
To Recognize, classify, and extract business data
from documents not known to capture system
For example:• Loan packages • Correspondence• Contracts• PDF files with multiple documents
Enable team-driven content processes
Empower end users with rich, but simple workflow design
Under co-development by IBM | Box
Under Development
Provides eDiscovery collection and management as well as legal hold management
Initially it will support the Box, followed by other repositories
Utilizes in-place hold and other Box Governance capabilities
Will be sold by both IBM & Box
Under Development
Try and Buy; Pay for what you consume
New Ways to Develop- Composing services into solutions,on Bluemix, etc.
New Ways to Deploy- Hybrid cloud, private, or public
Mobile Solutions
Cognitive Solutions
New Ways to Understand Content
29© 2016 IBM Corporation