Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
®
IBM Software Group | Tivoli software
© 2005 IBM Corporation
IBM Tivoli ITSM 전략
김재홍
Tivoli 사업부
한국 IBM
IBM Software Group | Tivoli software
1 © 2005 IBM Corporation
목 차
II
IIII
IIIIII
Tivoli ITSM 전략Tivoli ITSM Tivoli ITSM 전략전략
Tivoli & On Demand Business
Tivoli ITSM 전략
Tivoli Vision
IBM Software Group | Tivoli software
2 © 2005 IBM Corporation
목 차
II
IIII
IIIIII
Tivoli ITSM 전략Tivoli ITSM Tivoli ITSM 전략전략
Tivoli & On Demand Business
Tivoli ITSM 전략
Tivoli Vision
IBM Software Group | Tivoli software
3 © 2005 IBM Corporation
On Demand Business
“비즈니스프로세스가기업내부뿐만아니라주요고객, 공급업체및파트너사들과유기적으로통합되어있는기업으로서, 고객의다양한요구, 시장에서의기회와위협, 혹은외부환경변화에유연하고신속하게대응함으로써불확실한경영환경에능동적으로
대처해가며경쟁력을지속적으로확보및유지할수있는역량을구비한기업을말한다.”- Sam Palmisano. Oct 2002 -
…… multiple companies, seamless processmultiple companies, seamless process
IBM Software Group | Tivoli software
4 © 2005 IBM Corporation
On Demand Operating Environment
On Demand Operating Environment
Business Flexibility
IT Simplification
Horizontal Process
Business flexibility through integration of people, processes and information within
and beyond the enterprise
Integration
Infrastructure Management
IT simplification through automation and virtualization, enables access to
and creates a consolidated, logical view of resources across a network
공급업체
기업내부
협력업체
Open standards are table stakes for an on demand operating environment
IBM Software Group | Tivoli software
5 © 2005 IBM Corporation
ODOE 핵심 “자동화”
On Demand AutomationManage and optimize operational processes and IT services based on business policies by automatically sensing and responding to changes
Demonstrate and Measure IT Value to the Business
Improve Service Levels (QoS)
Increase Business Flexibility toSupport Change & InnovationReduce Cost and
Increase Productivity
Source: e-business on demand attributes and capabilities study, IBM 2003
IBM Software Group | Tivoli software
6 © 2005 IBM Corporation
IBM 자동화 솔루션 “Tivoli”
Automation
Reduce Costs, Improve Service, Increase Business Flexibility
• Empower business growth through highly reliable infrastructure• Decrease TCO through effective administration and optimized operation• Fulfill Service Level Agreements through alignment with business
Security • Address universal customer problems with managing user accounts• Automate processes for granting/revoking access to resources • Ensure compliance with corporate and legislative security policies
Storage• Ensure application availability and optimize system utilization• Improve personnel productivity• Increase flexibility and decrease complexity through virtualization
IBM Software Group | Tivoli software
7 © 2005 IBM Corporation
목 차
II
IIII
IIIIII
Tivoli ITSM 전략Tivoli ITSM Tivoli ITSM 전략전략
Tivoli & On Demand Business
Tivoli ITSM 전략
Tivoli Vision
IBM Software Group | Tivoli software
8 © 2005 IBM Corporation
IT 관리 시스템 Trend
Technology Focus Business Focus
Resource Management
• Manage IT as Technology• Maintain resource specific information• Optimize resource availability
IT Service Management
• Manage IT as a Business• Automate and Integrate Processes• Optimize IT Services Proactively• Integrate and Share Information (CMDB)
Trad
ition
alO
n D
eman
d
IT Management Focus
Bus
ines
s En
viro
nmen
t
Systems and Information Management
• Manage IT as Cost Center• Centralize processes and Information• Optimize system performance• Automate tasks within system domains• Derive actionable insight from enterprise information
IBM Software Group | Tivoli software
9 © 2005 IBM Corporation
시스템 운영관리의 베스트 프랙티스로서 ITIL (IT Infrastructure Library)로의 관심이 증대
• 영국정부기관이작성한 IT서비스관리기법• BS15000의관리프로세스에준거• IT서비스관리의표준
테
크
놀
러
지
비
즈
니
스
서비스지원(Service Support)일일운영관리
서비스전달(Service Delivery)
• 서비스데스크• Incident관리• 문제관리• 구성관리• 변경관리• 릴리즈관리• 서비스수준관리
• IT서비스재무관리• Capacity관리• IT서비스지속성관리• 가용성관리
ICT(주)기반관리
(ICT Infrastructure Management)
비즈니스의전망
(The Business Perspective)
보안관리(Security Management)• IT보안의기초• ITIL과보안관리• 보안관리의 Measurement• 보안관리도입의가이드라인어플리케이션관리(Applications Management)
• 비즈니스가치의관리• 비즈니스와 Delivery 전략의통합• 어플리케이션관리의라이프사이클
• 체제정비• 방법론과테크닉관리
• Approach• Vision• 현상파악
서비스관리의실시계획
(Planning to implement Service Management)
• 적정상태설정• 실행계획• Milestone• 변혁의지속
서비스관리 (Service Management)
-이벤트관리-End-to-end 인프라관리-워크로드스케쥴링-Housekeeping과보수-스토리지관리&백업 & 리커버리- ICT운영의보안
• 테크니컬지원• 오퍼레이션의설계・계획・배치• 고객에대해서
• 사용자와공급자시나리오
• 비즈니스변혁• 사용자와공급자의인터페이스
• 공급자에대해서• 변혁의프레임워크 중장기적인운영관리
• 자사의효과적인 IT서비스관리에유효
• 서비스프로바이더의서비스수준의평가기준으로유효
(주)ICT : Information and Communications Technology
IBM Software Group | Tivoli software
10 © 2005 IBM Corporation
ITIL에 관한 IBM의 공약
IBM과 Tivoli는 ITIL프레임워크와 ITIL 베스트프랙티스를중시할것을약속합니다.IBM은 ITIL개발에관련하여오랜역사를가지고있고, 동시에 ITIL을 IT서비스관리에관한중요한구조적접근이라고인정하고있습니다.
ITIL은, 국제적으로인정받은 IT관리의베스트프랙티스입니다. ITIL의지식은서비스관리의규모와 IT오퍼레이션의베스트프렉티스를연계한일련의문서로설명되어잇습니다.
IBM는장기간 ITIL문서의개발과확장에관련하여왔고, ITIL을현행수준에성숙시키는데중요한역할을해왔습니다. 더불어IBM은현재 ITIL내용을관리하는조직인 itSMF의글로벌멤버로되어있습니다.
IBM의 ITIL지지는 Tivoli솔루션에반영되어있습니다. Tivoli는 ITIL서비스관리프로세스를지원하는수많은오퍼링을제공하고있습니다.
★ Tivoli Web Access for Information Management ITIL의 Incident관리, 문제관리, 변경관리
★ Tivoli Data Warehouse for root cause analysis ITIL의문제관리
★ Tivoli Inventory ITIL구성관리
★ Tivoli Configuration Manager ITIL릴리즈관리
★ Tivoli Service Level Advisor ITIL서비스수준관리
★ Tivoli Monitoring and Tivoli Event Console ITIL가용성관리
★ Tivoli Intelligent ThinkDynamic Orchestrator ITIL Capacity 관리
★ Tivoli Storage Manager ITIL IT서비스지속성관리
IBM Software Group | Tivoli software
11 © 2005 IBM Corporation
ITIL과 Tivoli 소프트웨어의 맵핑
Automation/구성,변경관리Automation최적화
Storage/스토리지가상화
Automation/구성,변경관리Automation최적화
Storage/스토리지가상화보안관리
Automation/모니터링Automation/이벤트관리
Automation/서비스수준관리
Automation/모니터링Automation/서비스수준관리
Automation/최적화Storage/스토리지자원관리
Automation/구성,변경관리Automation/최적화
Storage/스토리지자원관리
Automation/모니터링Automation/서비스수준관리
Storage/백업관리
IT인프라스트럭처관리
Automation/모니터링, 이벤트관리, 자동원격운영, Storage/백업관리
어플리케이션관리
Automation/모니터링, 이벤트관리, Storage/백업관리
Automation/구성,변경관리Automation/최적화
서비스데스크제품과연계
Incident 관리 서비스데스크
문제관리
변경관리
리소스관리
구성관리
서비스수준
관리
가용성관리
Capacity 관리
IT서비스지속성
IT서비스재무
Automation/서비스수준관리Automation/최적화
Automation/모니터링Automation/이벤트관리Storage/스토리지가상화
Automation/모니터링Automation/이벤트관리
Security/인증,접근제어Security/디렉토리관리
Service DeliveryService Support
IBM Software Group | Tivoli software
12 © 2005 IBM Corporation
IT Vision: Managing the Business of IT
Technology
Process
PeopleInformationIT Service
Management
Application Experts
Databaseexperts
and tools
Securityexperts and
tools
Networkexperts and
tools
Availability Management
Security Management
Change Management
Service Level Management
Mainframe experts
Information Lifecycle Mgmt.
ProcessesInformation
People
IT 서비스로부터보다증가된 value를창출할수있는통합
비용을최소화할수있는프로세스및Work Flow의자동화
의사결정프레임웍을위한 Governance명확하게분류된 role에의한조직
관리자동화를가능하게하는기술을위한정보
표준화, 중앙집중화된정보창(뷰)
Technology무중단서비스제공을위한인프라스트럭쳐관리기술및솔루션(제품)
IBM Software Group | Tivoli software
13 © 2005 IBM Corporation
변경 관리 Scenario
Accept and classify change requests
Assessing the impact of a change
Approving a change
Coordinate and implement a change
Closing the change request
Traditional challenges
IBM Software Group | Tivoli software
14 © 2005 IBM Corporation
변경 관리 : Implementing a Process
① Manual Processes
ManualClassification
ManualAssessment
ManualCoordination
ManualInstalls
ManualVerification
ManualAssessment
Manual Tasks
ManualClassification
ManualAssessment
ManualCoordination
ManualInstalls
ManualVerification
ManualAssessment
ManualTasks
ManualAssessment
ManualClassification
ManuaAssessment
ManualCoordination
Manualinstalls
ManualVerification
AssessChange
Approveand
ScheduleChange
CoordinateChange
Implementation
Distributeand Install
Non-ReleaseChange
Acceptand Classify
Change
Reviewand Close Change
Change Management
ManualProcess
Labor Cost Time
IBM Software Group | Tivoli software
15 © 2005 IBM Corporation
② Task Automation
변경 관리 : Implementing a Process
AssessChange
Approveand
ScheduleChange
CoordinateChange
Implementation
Distributeand Install
Non-ReleaseChange
Acceptand Classify
Change
Reviewand Close Change
Change Management
Manual Process
ManualClassification
ManualAssessment
ManualCoordination
ManualInstalls
ManualVerification
ManualAssessment
Manual Tasks
ManualClassification
ManualAssessment
ManualCoordination
ManualInstalls
ManualVerification
ManualAssessment
Core Tivoli Products
Schedulingand
SecurityProducts
Monitoringand
AvailabilityProducts
BSMProducts
SecurityProducts
Provisioningand Security
Products
MonitoringBSM and
AvailabilityProducts
Labor Cost Time
IBM Software Group | Tivoli software
16 © 2005 IBM Corporation
③ Process Level Automation and Integration
변경 관리: Implementing a Process
AssessChange
Approveand
ScheduleChange
CoordinateChange
Implementation
Distributeand Install
Non-ReleaseChange
Acceptand Classify
Change
Reviewand Close Change
Change Management
IBM Tivoli Change and Configuration Management Database (CCMDB)
Automated Workflow
Standardize and Share
data
Schedulingand
SecurityProducts
Monitoringand
AvailabilityProducts
BSMProducts
SecurityProducts
Provisioningand Security
Products
MonitoringBSM and
AvailabilityProducts
Core Tivoli Products
Labor Cost Time
IBM Software Group | Tivoli software
17 © 2005 IBM Corporation
Tivoli ITSM 전략 및 신제품
IBM IT Service Management
Technology Products
IBM Tivoli Change andConfiguration Management
Database
IBM Tivoli ProcessManagers
Best Practices and Implementation Services
Process Oriented
Solutions to address
Customer priorities, pains, &
requirements
Integrate and Automate processes (across domains)
Standardize and share information
Automate tasks (within a domain)
IBM Software Group | Tivoli software
18 © 2005 IBM Corporation
IBM Tivoli Unified Process Available Now
Different Entry points:• Products• Process• Roles
Assess Input/Output for each process step
Process References Model for IT – Detailed workflow and activities for each process step
IBM Tivoli Unified Process
Technology Products
IBM Tivoli Change and Configuration
Management Database
IT Process Managers
Best Practices and Implementation Services
IBM Software Group | Tivoli software
19 © 2005 IBM Corporation
A Complete View IT Infrastructure Performance
전사 Infrastructure 관리를위한하나의 Portal 단일 View 제공
OMEGAMON XE for zSeriesITM Distributed Monitoring ITCAM
Tivoli Enterprise PortalEverything at your Fingertips
IBM Software Group | Tivoli software
20 © 2005 IBM Corporation
http://www-8.ibm.com/software/tivoli/kr/itsm/index.html
IBM Software Group | Tivoli software
21 © 2005 IBM Corporation
목 차
II
IIII
IIIIII
Tivoli ITSM 전략Tivoli ITSM Tivoli ITSM 전략전략
Tivoli & On Demand Business
Tivoli ITSM 전략
Tivoli Vision
IBM Software Group | Tivoli software
22 © 2005 IBM Corporation
On Demand Automaton 선두주자 “Tivoli”
96 of Top 100 Financial Institutions
Travel & Transportation
96% of Government Agencies
All Top 10 US Telco Companies
9 of 10 Healthcare Companies
Entertainment
Retail & Distribution – 8 of 10 Top Retailers
7 of top 10 Petroleum Companies
IBM Software Group | Tivoli software
23 © 2005 IBM Corporation
IBM Automation 청사진
이기종지원
국제표준지원
단계별구축지원
단계별구축에따른가치제공
IBM “Knowhow”제공(Best Practices)
Business Service Management
Infrastructure Orchestration
Availability OptimizationSecurity Provisioning
Virtualization
Integration
IBM Software Group | Tivoli software
24 © 2005 IBM Corporation
오늘 행사 내용
시간 제목 발표자
0930-1000 사전등록 확인
IBM 김재홍 실장
IBM 이준석 과장
IBM 이화용 과장
IBM 김민섭 차장
ITE SW 김영훈 이사
IBM 엄규식 차장
EnkiSoft 정경현 대표
ITEC 이관근 강사
펜타시스템 박래성 과장
1000-1010 인사말
1010-1040 IBM Tivoli ITSM 전략
1040-1120 IBM ITSM 구축 방법론
1120-1150 ITCAM(Composite Application Management) 솔루션 소개
1150-1300 점심
1300-1330 차세대 가용성 관리 솔루션
1330-1410 Software Asset Management 구축 전략 소개
1410-1430 휴식
1430-1510 ILM 환경 구축을 위한 스토리지 가상화 솔루션
1510-1550 그룹웨어와 포털 시스템을 위한 IBM Tivoli SSO 솔루션
1550-1610 휴식
1610-1650 Tivoli에 의한 SAP 운용관리 시스템 구축 사례
1650-1720 Tivoli를 통한 최적화되고 자동화된 통합관리시스템의 구축
Tivoli ITSM Tivoli ITSM 전략전략