IBM: Building An Innovation Company for the 21st Century

© 2008 IBM Corporation

IBMGLOBAL BUSINESS SERVICES

Charleston Defense Contractors AssociationOctober 22, 2009

© 2008 IBM Corporation2

IBM’s Transformation: An Ongoing Journey

From regaining customer and shareholder confidence during the “ burning platform” days of the early ’90s to building a new model for growth in the 21st century, IBM has more than a decade of deep experience in business transformation

1984 1992 2004 2005 2006


IBM Corporation has Six Major Components:

IBM 101 – OrientationWe do more than make computers….

Our Vision: To be the world’s leading business partner, trusted to unlock economic advantages by delivering innovative business and technology solutions

IBM Global Services provides over 50% of IBM’s annual revenue ($58.9B in 2008)

1. Global Business Services

2. Global Technology Services

3. Software

4. Hardware

5. Global Financing

6. Research


IBM Global Business Services (GBS) is a partner of unmatched breadth and depth

The world’s largest consulting organization

60,000 consultants and professional staff world wide – including a dedicated staff for Federal and DoD work.

23.3% of Public Sector Revenue ($1,105M) in 2008 went to small business concerns (includes SDB, WOSB & HBCUMI)

Partnerships with leading-edge Independent Software Vendors

Organized into 7 functional areas spanning a broad set of services

Industry Sectors Service Lines

Strategy & Change

Supply Chain Management

Human Capital Management

Customer Relationship Management

Financial Management

Application Services

Business Analytics & Optimization

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Strategy & Change Solutions

Organization Change

Strategy

Building the change architecture and organizing the

people enablers

Technology Strategy

Determining strategic possibilities and

realities of technology

Business Strategy

Determining where and how to invest

resources and leadership attention

Operations Strategy

Designing and implementing

successful operating models


Supply Chain Management Solutions

Modeling/SimulationSupply

Chain Strateg

y

Enterprise Applications

Supply Chain

Planning

Product Lifecycle

ManagementProcurement

World-ClassAnalytics to gain clear insight into

problems/ solutions

ImplementationStrategies to deliver

results

Fact-Findingand Analysis

Design andImplementation


Human Capital Management Solutions

Learning & Development

Better HR

More From People

On Demand Workplace

People StrategyHR Service Delivery & Process

HR Management Systems

HR Business Transformation Outsourcing

Corporate Learning Strategy and Organization

Business Applications and Process Training

Performance Leadership

Portal Strategy

Business Case Development

Knowledge management


Customer Relationship Management Solutions

CRM Vision & Strategy

Constituent Centric Business Transformation Analysis and Roadmap

Business Intelligence

Unique Organizational Insights Through Data Collection, Management and Analysis

Case Management

Breakthrough thinking to exponentially improve largest, most complex folio workflows

Contact Center

Integrated Contact Center Solutions

Field Services

Comprehensive closed-loop solutions for event driven and dispatched activities

eService

Sailor/Soldier centric solutions for transacting over the web:


Financial Management Solutions

Performance Management & Analytics

Finance Enterprise Applications

Finance Operations Improvement

FM combines the full suite of strategy, process, and technology offerings in one service

Business Risk Management

Vision and Blueprint

Finance Diagnostics

Finance Strategy


Application Innovation Solutions (AIS)

Application Development Solutions

• Custom software development

• Legacy system migration & App Maintenance Services (via AMS partnership)

Enterprise Architecture & Technology

• Enterprise Architecture development

• SOA/WS Initiative

Technology Services & Operational Support

• Enterprise IT Management

• Infrastructure consolidation and Support

• High Performance Computing

Security & Privacy – Wireless Solutions

• Security architecture and infrastructure

• IBM Secure Wireless Infrastructure System (SWIS)

• Wireless end-to-end Broadband Solutions

Integration Services

• Application integration services using middleware technologies such as WebSphere, MQ, and Web Services

• Enterprise data architecture data quality and enterprise reporting services


BA&O services and product capabilities

• Identify and prioritize opportunities for improvement

• Change business processes and operations to exploit analytics

• Implement management systems to maintain control and achieve goals

• Report outcomes of business processes and programs

• Automate management dashboards and scorecards

• Create planning, Budgeting, & Forecasting tools

• Apply advanced statistical and regression analysis upon historical data for predictive decision-making

• Integrate optimization algorithms and technology into operations

• Ensure robust and trusted data is available when needed and is easy to consume

• Provide a consolidated and efficient information platform to support optimization initiatives

• Manage document & records, including archives

• Manage structured and unstructured content

• Manage digital assets & rights

• Provide efficiency and transparency to complicated workflows

BAO Strategy

Business Intelligence & Performance Management

Advanced Analytics and Optimization

Enterprise Information

Management

Enterprise Content

Management

Service Areas

Role


We want to team with you and are looking for local teammates with….

Experienced and available staff

Knowledge of clients

Good financial standing

Past performance relevant to the pursuit

Appropriate certifications

Well defined capabilities


What we have learned from teaming with smaller businesses….

We increase a team’s reachback dramatically

– Access to solutions and clients from public sector engagements globally

– Access to IBM R&D,

– Access to intellectual capital and resources from commercial practices

We often add excellent past performance examples to the bid

We offer excellent skills, methodologies and certifications

– It’s not uncommon for IBM to fill the PM slot on bids with small businesses

We may make it hard to hit an average cost target (let’s admit it…)

– Strategies

• Participate in a limited set of labor categories

• Declare IBM a commercial item

• We are working on regional pricing models


Questions?

Chris LyonsNavy Account ManagerGlobal Business Services

[email protected](703) 653-7469

Robert G. ThompsonCharleston Area RepGlobal Business Services

[email protected](843) 200-6700


Additional Detail


Strategy & Change Solutions

Business Strategy

Determining where and how to invest

resources and leadership attention

Operations Strategy

Designing and implementing successful

operating models

Organization

Change Strategy

Building the change architecture and

organizing the people enablers

Technology Strategy

Determining strategic possibilities and realities

of technology

Change Management Stakeholder Mgmt. Communications

Strategy Value (Benefits)

Realization IT Organization Design Transition Mgmt. Workforce Transformation

Lean Six Sigma Rapid Process

Change (BPR) Shared Services design BTO and Sourcing

Strategy Transformation

Program Governance WBI Modeler

Business Enterprise Architecture

Component Based Bus. Modeling (CBM)

IT Portfolio Mgmt. IT Sourcing Strategy IT Transformation IT Capability Assess.

Strategic and Program

Planning Performance Mgmt. &

Balanced Scorecard Capital Planning and

Investment Strategy Strategic Leadership

Program (SLP)


Supply Chain Management Solutions

Modeling/SimulationSupply

Chain Strateg

y

Enterprise Applications

Supply Chain

Planning

Product Lifecycle

ManagementProcurement

IBM’s world renowned modeling approach to optimize performance

Business Objectives, Performance Goals,

Process Analysis and Transformation, Metrics

Forecasting, advanced planning, scheduling and

distribution

ERP selection, implementation and integration

Inventory, maintenance management, Telematics,

autonomics and EAM Solution applications

World-ClassAnalytics to gain clear insight into

problems/ solutions

ImplementationStrategies to deliver

results

Fact-Findingand Analysis

Design andImplementationProcurement Assessment,

Strategic Sourcing, Procurement Application Implementation, Supplier

enablement


Human Capital Management Solutions


Better HR

More From People

On Demand Workplace

People Strategy Intellectual Capital Mgmt. Talent Management Workforce Analysis &

DesignHR Service Delivery & Process HR Delivery model assessment HR Delivery model design and implementation HR Process improvement

HR Management Systems HR System Strategy & Architecture HR System Improvement HR System Optimization

HR Business Transformation Outsourcing


Corporate Learning Strategy and Organization

Business Applications and Process Training

Business Skills Training eLearning Technologies eContent Learning Managed Services

Portal Strategy Business Case Development Roles, Processes and Governance

Planning, Design & Implementation Architectural Selection Knowledge Management

Performance Leadership

Performance Measurement & Management

Workforce Planning Culture Transformation

On Demand Workplace


Customer Relationship Management SolutionsCRM Vision & Strategy

Constituent Centric Business Transformation Analysis and Roadmap:

• CRM Strategy• Business Case / ROI• Strategic Program Development• CRM Process Reengineering• Diagnostics & Assessments• Change Management

Business Intelligence

Unique Organizational Insights Through Data Collection, Management and Analysis:

• Analytics• Survey Research• Data Warehousing• Program Evaluation• WebFountain

Case Management

Breakthrough thinking to exponentially improve largest, most complex folio workflows:

• Single View of Constituent Information• Common Front-end• Replacement of Core Processing Applications• Cross Agency Data Sharing (enterprise)• Integrated / Collaborative Service Delivery• End to End Case Processing

Contact Center

Integrated Contact Center Solutions:• Call Center/Help Desk• Multi-Channel Integration • CTI & IVR• eMail Response

Field Services

Comprehensive closed-loop solutions for event driven and dispatched activities:

• Distance Support• Field Dispatch• Maintenance Depot, Parts Management• Field Service Effectiveness & Measurement

eService

Sailor/Soldier centric solutions for transacting over the web:

• Self Service• Enterprise Information/Content Management• Portals


Financial Management Solutions

Performance Management &

Analytics

Finance Enterprise

Applications

Finance Operations

Improvement

• Enterprise Performance Management & Reporting

• Data Warehouse and Datamart design andimplementation

• Activity Based Costing and Management

• Planning / Forecasting/ Budgeting

• Analytic Apps / ERP (includes Hyperion, AGS and SAS)

• SAP / Oracle / AMS / PeopleSoft financials architecture, design, selection, implementation and integration

FM combines the full suite of strategy, process, and technology offerings in one service

Business Risk Management

• Finance Process Optimization

• Shared Services

• F&A Outsourcing

• Benchmarking

• Business Risk Assessment & Mitigation

• Internal Controls (SOX)

Vision and Blueprint

Finance Diagnostics

Finance Strategy


Application Innovation Solutions (AIS)

Application Development

Solutions

Integration Services

Technology Services & Operational

Support

Security Privacy & Wireless Solutions

Enterprise Architecture &

Technology

• Custom software development• J2EE / open source development• COTS product integration• Configuration management• Rational life-cycle support• Test strategy, planning, execution• CMM/CMMI• Legacy system migration & App

Maintenance Services (via AMS partnership)

• Enterprise Architecture development

• SOA/WS Initiative• Technical Solution

Architecture• Performance Engineering

• Web content management, enterprise content management and portal solutions services

• Data Management / Business Analytics• Data warehousing, data mining, data

integration, data conversion, data modeling, data and database administration

• Enterprise data architecture data quality and enterprise reporting services

• Enterprise IT Management• Infrastructure consolidation and Support• Operating System Support, including

Linux .• High Performance Computing• Systems Engineering• Web Hosting / SDC Interface • Business Operations Mgt• Project Mgt Office Consulting• EVM Support• Federal ITS Solution Competencies

•On Demand Infrastructure•Business Resilience•Operational•Technology

Security & Privacy• Security architecture and infrastructure• Application Control Assessment• Technology implementation• Information Assurance• Security Operations Center• In-Line BaggageWireless• IBM Secure Wireless Infrastructure System

(SWIS)• Wireless end-to-end Broadband Solutions• Enhanced Hospital Communication Solution• Enhanced Campus Communication Solution• Secured Trade Lanes• RFID Emerging Technology• Collection Instrument for Cost & Performance

Management (CPM)• Machine Language Translation• Ent Info & Data Stewardship Arch(EIDSA)

• Application integration services using middleware technologies such as WebSphere, MQ, and Web Services

• Portals / Content Management

Documents

IBM: Building An Innovation Company for the 21st Century