Ian Francis29 Weston Close

DunchurchRugby

WarwickshireCV22 6QD

Mobile: 07733 123013 Email: ianfrancis67@sky.com

P R O F I L E

A capable, results orientated Operations Manager who is experienced in leading a high performance workforce. Committed to managing operations flawlessly whilst consistently delivering the desired results of the customer.Cross functional team builder, communicator and interpersonal skills .Excellent two way customer relationship in both verbally and written communication where loyalty and trust has developed well over the years. Critically evaluates and minimises operational costs in context of customer requirement. A strong, strategic planner, problem solver and persuasive leader, who enjoys a challenge and leading a team to success..

AR E A S O F E X P E R T I S E

IOSH Managing Safely

Warehouse Management

People Management

Project Management - DMAIC

Operating Procedures

Reporting Techniques

Accident Investigations

Start-up Operations

Budget Management Quality Assurance

Risk Assessments Motivational skills

P R O F E S S I O N A L E X P E R I E N C E

OPERATIONS MANAGER OCT 2010 - PRESENT DHL Supply Chain – Mothercare ContractWorking for the Mothercare contract, to lead and manage a team to ensure tasks and targets are surpassed in line with H&S practices on a daily basis. Responsible for 3 Shift Managers, 12 First Line Managers and up to 250 staff at peak times (FTE’s and agency staff), whilst operating to strict KPIs with a demanding, on site customer and in a rapidly changing environment.

Achievements and demonstrated abilities:Management leadership,KPI & Budget management on a £12million value shared, open book contract.Effective leadership,Grievance and disciplinary procedure,Project Management – DMAICPerformance Management

SHIFT MANAGER OCT 2008- OCT 2010 DHL Supply Chain – Early Learning Centre ContractWorking on the ELC contract, to lead and manage a team of 3 First Line Managers. Duties included, ensuring targets were exceeded and KPI’s were achieved on a daily basis. Responsible for all departments within the warehouse from Goods receipt through to Despatch. Responsible daily for up to 60 staff (FTE’s and agency staff), whilst operating to very tight KPI’s. Deputised for the Operations Manager role for 6 months.

Achievements and demonstrated abilities:Management leadership,KPI management,Effective leadership & team building,

Sickness, Absence and Holiday monitoring,Grievance and disciplinary procedure,Deputise for the Operations Manager.

SHIFT MANAGER MARCH 2002 - OCT 2008 DHL Supply Chain – Tesco ContractWorking for the Tesco contract, to lead and manage a team of 6 First Line Managers. Duties included, ensuring shift targets were exceeded and KPI’s were achieved on a daily basis. Responsible for all departments from Goods receipt through to despatch and liaising with the Transport department.. Responsible daily for up to 100 staff (FTE’s and agency staff), whilst operating to very tight KPI’s. I was also Shift Manager of the Transport department within the contract ensuring DOT kpi’s were met, and compliance adhered to. Tesco’s changed the product range from clothing to grocery from 2005 until it finished the contract in 2008, where I played an instrumental part in supporting staff to find alternative work within DHL or redundancy, taking the site to closure. Achievements and demonstrated abilities:

Management leadership,KPI management,Running the Transport department & obtaining CPC certificatesFirst Choice leadership,Recruitment of Managers & colleagues,Change Management & re- deployment.

FIRST LINE MANAGER JUNE 1999 – MARCH 2002DHL Supply Chain – C&A ContractWorking as an FLM for the C&A contract. This role included department planning, decision making and leading a team to ensure all KPI’s were achieved. Management reporting, staff reviews, training and development, liaising with all other departments within the depot ensured customer expectations were exceeded. The team consisted of 50+ personnel. By Standing in for Shift Manager on a regular basis being responsible for the overall shift, enabled me to be in a good position to take on the role when the opportunity arose.

Achievements and demonstrated abilities:Basic leadership,H&S awareness,Deputised for the Shift Manager

Q U A L I F I C A T I O N S &T R A I N I N G

IOSHTransport CPC – National & InternationalDMAIC CAPA

DHL:Management, Leadership and Team BuildingManaging and Motivating StaffPresentation SkillsFirst ChoiceH&S 4P’s Process Manager

Disciplinary & Grievance Performance Management

EducationGood secondary education including O’ level passes in, Maths, English, Chemistry, Geography, History and English Literature.

HO B B I E S A N D I N T E R E S T S

Having quality time to spend with my family. I enjoy football, most court sports and the opportunity to cycle in weekend sportive.

R E F E R E N C E S