innfromthecoldkelowna.orginnfromthecoldkelowna.org/wp-content/uploads/2013/10/… · Web viewTara continued to lead the agency while Jordan managed our Inn Home Support program

Inn from the Cold - Kelowna P.O. Box # 21130

Orchard Park Postal OutletKelowna, BC V1Y 9N8 Canada

www.innfromthecoldkelowna.org

Annual Report 2014/2015 1

Table of Contents

President’s Message 2

Board of Directors 3

Guiding Principles 6

Fund Development Report 7

Personnel Report 8

Communications Report 10

Operations Report 11

Contributors 31


President’s Message

We have had such a busy year....

Our Chandler House project opened and has been providing a home for up to 8 guests for many months now. Although we have had some minor challenges and have made some adjustments in the way we do things, it has proved to be a resounding success. Thanks to Tara and all the staff and volunteers who put in so many, many hours of time to make it happen.

During the winter months our shelter was very full and operated very smoothly. Our shelter is such an important part of our community and we provide an essential service to those most in need during the cold winter months. Thanks to our staff, our community partners and, in particular, our volunteers who put in countless numbers of hours to make our Inn a true Home for those who don't have one.

Tara, who has been our leader for the past 5 years, decided to take a well-earned break from IFTC and we wish her well in her future endeavours. She has done so much for our organisation in such a short time. She is going to continue to work with us in a voluntary capacity which is very much appreciated. Jan is our new ED and for those of you who haven't met her yet you will be pleased to find such a capable and kind lady who has the true values of IFTC very close to her heart. You will find that the culture and ethos of IFTC does not change at all under Jan's watch.

Our outreach and in-home support programs continue to develop and prosper despite our limited resources due to the dedication of our staff and volunteers. The Kodiak's soccer program goes from strength to strength, a highlight of which was to send a player and coach to the Homeless World Cup!

We are shortly going to refresh and review our current strategic plan which is due to expire, and our board, staff, volunteers and community partners will all be involved in this process. If you would like to get involved, please feel free to contact me.

Our organisation has achieved so much in the past 12 months and it is all down to the dedication of our staff, volunteers, community partners and local businesses. Thank you all for your continued support.

Sincerely,

Mark Dixon


Board of Directors

President: Mark Dixon

Mark is a professional Chemical Engineer and is the managing director of ESD Simulation Training, an international training company. Mark grew up in the UK and worked most of his life in Scotland before moving to Kelowna six years ago. Mark is a member of the Rotary Club of Kelowna Ogopogo and sits on the board of directors of Community Futures in Kelowna on a voluntary basis. Mark has been a volunteer with Inn from the Cold for the past five years.

Vice President: Ron Philippot

Ron and Yvette Philippot relocated to Kelowna in 2010 from Winnipeg, Manitoba along with their 2 adult children and son in law. Both Ron and Yvette are active in the local church and volunteer at Inn from the Cold. Ron has been a life insurance advisor for 30 years first with a large national company, then owner of a brokerage agency and now in personal production.

Treasurer: Gilles Chaput

Gilles Chaput joined the IFTC team in the summer of 2014 as a director and was subsequently appointed Treasurer in March 2015. Gilles moved from Mississauga, ON to Kelowna, BC in 2009 after completing two terms as CEO of BDO Canada LLP. He is a CPA / FCA and has over 40 years of experience in public practice in the accounting sector, mostly in Winnipeg and rural Manitoba. Gilles has served on many Boards and Audit Committees of Charitable and Not-for-Profit organizations and continues to do so in his retirement years.

Secretary: Erica Hudson

Erica Hudson is the Employment Solutions Coordinator at Job Options BC with the YMCA of Okanagan here in Kelowna. She assists clients with creating return to work action plans and facilitating workshops in a training program for clients seeking employment. Erica is also in touch with employers and businesses in the community with the intention of building relationships and community connections. She was raised in the Okanagan and has a background in business. Her passion and current work goals are in relation to helping at-risk clients within the community. Erica has been a volunteer with Inn from the Cold for the past couple years and is a volunteer Advocate with the Inn Home Support Program.

Director of Fund Development: Allison Ramchuk

Allison is a passionate and ambitious professional, whose love for community both as a professional and volunteer. Her dedication to philanthropy and ability to meaningfully engage all levels of key stakeholders has enabled her to excel in her career as a Development Officer with Okanagan College. Allison believes that opportunities naturally arise when people come together for a common purpose. She is known by her friends and colleagues for her lively personality, engaging spirit and extreme commitment to advancing the community though philanthropy.


Director of Communications: Breanna Pickett

Breanna supports the Inn from the Cold’s communication initiatives by providing communications strategy and advice and by coordinating communications project management. Her full-time work is with Interior Health’s Communications & Public Affairs department. Breanna enjoys the outdoors, travel, playing sports, and spending time with family.

Director: Kyleen Myrah

Dr. Kyleen Myrah is a Professor of Business at the Okanagan School of Business at Okanagan College, teaching in the areas of social entrepreneurship, marketing and management. She is also President of KyCo Management, a professional speaking and corporate training company. Kyleen has been involved with Inn from the Cold since last year when she joined the board, focusing specifically on developing social enterprise initiatives to help diversify the funding sources for the organization. Passionate about her community, Kyleen is thrilled to be part of an organization that is taking a leadership role in finding long term solutions for the issues of homelessness.

Director: Michelle Hourie

Michelle Hourie has over 25 years of banking and bank management experience. She joined Valley First in 2010 as Manager, Mortgage Broker Centre. In 2013 she was promoted to Manager Personal Banking of the Orchard Plaza Branch. In this role she leads a team of Personal Banking Officers who assist members with all of their banking, borrowing, and investing needs. Michelle is involved with the Community Food Bank and is a Director on the board of Inn from the Cold.


Guiding Principles

Values

We value

• a welcoming environment where those we serve are people first,

• compassion for our all by delivering services that are inclusive, non-judgmental and encouraging

• an atmosphere of mutual respect which incorporates the confidentiality, personal privacy and dignity of all members of our community

Purposes of the Inn from the Cold-Kelowna

As stated in the Constitution, drawn up when Inn from the Cold-Kelowna became a society in September, 2007, the purposes are

to provide emergency overnight shelter to adult people living on the street;

to offer an environment of respect, compassion and caring;

to build community relationships with individuals, agencies or groups to advocate for the needs of our guests.


Vision

A community that honors the inherent dignity of all, where individuals, especially the most vulnerable, are safe, respected and included.

Mission

Inn from the Cold-Kelowna's mission is to respond to the needs of people who are experiencing, or are at risk of homelessness, in a welcoming, compassionate and mutually respectful manner.

Fund Development ReportIn the 2014/15 fiscal year we are pleased to report that we have garnered $76,000 worth of grant funds. Individual donors remained the funding backbone of IFTC, generating a significant portion of our revenue, specifically over the holiday season.

New this year, we have received financial support via our social enterprise partnership with the Okanagan College Enactus group of business students. The new product line “Innspire” was created and the brand kicked off with the labelling and distribution of local, all natural, soap products. In the coming year the students will be working to secure retail locations for the product as well as employment opportunities in packaging for Chandler Street Housing residents.

Our annual fundraisers, The Push to End Homelessness and the monthly Dining Out to End Homelessness Dinner Series were not only financially successful, but also entertaining and educational. As in years gone by community members have continued to be extremely generous with their donations. We are grateful for their amazing financial support and their willingness to give so abundantly.

IFTC has maintained our partnership with Community Living BC and continues to be grateful for this supportive working relationship. Our relationship was expanded this year to include the donation of an Outreach Van in addition to the commitment to providing $300 monthly towards insurance, gasoline and repair expenses.

In order to secure funding for the renovations required to open our new Chandler Street Housing Program multiple grant and private donor opportunities were pursued. An Indegogo campaign, as well as targeted media releases and social media promotions were leveraged to garner the significant in-kind and financial contributions needed to obtain occupancy. Significant contributions from BC Housing and Gorman Brothers Lumber were key in project completion.

This year was a banner year for third party fundraisers. Businesses, churches, groups of friends, students and other not-for-profits chose to support IFTC in their fundraising endeavours. Events such as; the Tacky Sweater Party put on by the students from the Center for Arts and Technology, the Christmas Carol Concert at St Michael and All Angels, Food for Gifts Food Drive, The Open for Change Love Inn, the Reid and Associates Bacon Chase, Lake Okanagan Insurance Society’s golf fundraiser, Disney Staff parties, the UBCO Rejoice Cultural Show and entry fees from the World Community Film Festival combined to make a significant contribution both financially and from an awareness raising perspective for IFTC.

Our shelter sublease to Coral Beach Farms continued for the 4th and final year. The business decided to build their own facility due to their high demand for employee housing. IFTC staff will look to obtain other subleasing opportunities for the winter shelter space and are grateful for the partnership we had with Coral Beach over the past years.

As we have grown significantly, the time had come to purchase a simple donor database to keep track of both in-kind and monetary contributions to IFTC. This database now allows us to generate reports on annual giving in various categories (i.e. event sponsors etc.) as well helping us build on our existing supporters in future fund development campaigns. This database contributes to the sustainability of the organization by taking the knowledge of individual employees and centralizing it.

Finally, a training session hosted by the Okanagan Regional Library on a national grant database was attended by an IFTC staff member. This session provided some good ideas for grant writing, fundraising, and donor retention.

Respectfully, Tara Tschritter – Agency Coordinator


Personnel ReportOur winter shelter staff are hired seasonally, in October of every year. We have been incredibly fortunate to have a strong base of returning staff members each year. This year we had 5 returning and 3 new staff members that made up our regular shelter and casual support team. From a management perspective, this group of individuals was remarkable to work with. They all took a very hard, front line job and made it look easy. Their compassion, respect for, and dedication to our shelter guests aligned perfectly with our IFTC values.

Agency Coordination, Outreach and Inn Home Support staffing remained consistent in the 2014-2015 fiscal year. Tara continued to lead the agency while Jordan managed our Inn Home Support program and Wayne provided our Outreach Services. This year, IFTC, with the assistance of volunteer Practicum Placement Coordinator, Su Knorr, supervised two Masters of social work practicum placements. Jackie assisted Wayne in providing Outreach Services. In collaboration with Wayne she completed an Outreach Policy manual. Leandra worked closely with Tara to get the volunteer database current, assist with fundraiser planning and with the implementation and population of a new donor database. Both students spent time doing various shifts in the shelter. Both enjoyed spending time with our clients, guests, staff and volunteers and were welcome additions to the team.

Our 2014 summer student was made possible by a grant provided through the Federal Government Canada Summer Jobs program. The staff member hired for this program has exceeded job performance expectations. At the beginning of the contract (May 2014) she assisted with the planning and execution of our Push to End Homelessness Fundraiser. Once that was complete she assisted with multiple aspects of our move to Chandler Street. She was a friendly, welcoming face at our front desk. Due to the exemplary performance of this student, the decision was made to continue to employ her on an ongoing, part-time basis to assist with fundraisers as well as Chandler Housing staffing coverage. Her organizational skills, commitment to the agency, integrity and work ethic continue to be exemplary.

The addition of our Chandler Street Housing Program brought the most staffing changes over the past year. Initially, a Fund Development and Project Manager was hired oversee the acquisition and renovation of our newly leased property at 1829 Chandler Street. Due to a variety of factors, the contract for this position was terminated at the end of July 2014. The termination was amicable. The Director of Housing Programs was hired in June 2014. Lynda was brought on prior to the opening of the Housing Program to assist with the creation of policies and procedures as well as the design and décor of the home. She recruited our main house volunteer, Denise, who continues to be our food delivery volunteer. Unfortunately, at the end of December, Lynda became ill at which time we hired her replacement, Kim to manage the housing program. Kim continues in this role as Lynda was forced to resign due to her health issues.

Our Live in Caregiver, Geoff, moved in and commenced employment to coincide with housing start-up date in late September 2014. The part time and casual shift coverage for the housing were hired from within the existing shelter staff pool.

By the end of the 2014-2015 fiscal year IFTC had a year round staffing team consisting of 6 positions and 1 casual staff member. We also have a very special and dedicated volunteer, Val, who spends 9 hours per week managing our Free Store.

Respectfully Submitted: Tara Tschritter - Agency Coordinator


IFTC year round team photo. Spring 2015

Left to right Val – free store volunteer, Tara – Coordinator, Jordan – Inn Home Support, Vanessa Housing & Admin, Leandra – Practicum Student, Kim – Housing, Geoff – Housing, Wayne - Outreach


Communications ReportWe have had a most active year in the growth and expansion of the Inn from the Cold Society, with many of our milestones and events well communicated by various media.

The 3rd Annual Arthur Cottie “PUSH to end homelessness” event was a great success. We received major media coverage from Castanet, Kelowna Now as well as the Kelowna Daily Courier, and all the participants were also asked to ‘push’ the PUSH through Facebook and twitter resulting in huge community awareness. All in all we raised $20,000 and great fun was had by all.

Reid & Associates very generously organized and held the “Great Canadian Bacon Chase” with Inn from the Cold being the recipients of all funds raised. Not only was this a successful fundraising event it was a lot of fun and increased the awareness of this organization through the business community.

Our street soccer team, coached by Tom Maxwell received media coverage when Tom and a team player, James, went to the Homeless World Cup in Chile. James, a member of the Kelowna Kodiaks, made the Canadian team and proudly represented our Country, our city and our team. The story was picked up by multiple media outlets including radio, on-line news and CHBC.

We garnered publicity in the Fall of 2014, when Inn from the Cold launched its social enterprise venture with the help of the Enactus group from Okanagan College. This elite group of business students worked on a business plan to sell our bars of soap under the name of Innspire. The students worked hard to launch the product in time for Christmas shopping, and we took part in a number of Christmas Fairs.

We received an abundance of media coverage due to the Chandler Street Housing acquisition and subsequent renovations. Global News produced a video feature and there was also a huge press release regarding the $60,000 from BC Housing to help cover the work on Chandler House. We were also fortunate to be the recipient of the Indegogo on-line crowd funding which raised $15,000. The grand opening of Chandler House on September 23 also gave us media coverage and increased awareness.

Our fundraising events “Dining Out to end homelessness” were sponsored by Castanet, which enabled us to raise awareness and attract new people.

Inn from the Cold also received a variety of media coverage for the Lillegard Arts and Music Festival where we were the charitable benefactor.

Respectfully submitted,Jan Schulz


ADVOCACY FROM A SHELTER GUEST

My name is John Hodgin and I have been a guest of the Inn from the Cold Kelowna Shelter since the first day of opening and I’ve stayed there a couple of years now. I am 69 years old, and probably the oldest one in there!

I am writing because the shelter is closing 5 weeks early and this is a hardship for me. For one thing, I depend on the showers and the sleeping accommodations, and the one meal a night that is made by volunteers. Because we are closing early this year, I will have to stay in my van and it’s a little chilly for me, at my age.

Inn from the Cold Kelowna is important to me because it is quiet in the shelter, and I feel very comfortable there. It is clean, and when you get in you have your own space to be and to feel safe in. Staff at the shelter, at the office, and the volunteers are easy for me to communicate with, and I have built great rapport with them.

Our community needs Inn from the Cold because without it, there would be a lot of people in all the wrong places. This place accommodates and cares for people who have very challenging habits and behaviours—they have very special needs, and they are always let in at Inn from the Cold. They deserve somewhere to be too.

It is an exceptional place, and I haven’t seen a place like it in my life time.

If you can help us with some funding, there are 35 men and woman who would really appreciate it.

Please answer that you have at least read my letter as this is a big concern for me, you can write back to me or call me.

Sincerely,

Operations Report

Programs

Inn from the Cold-Kelowna operated five programs in the 2014-2015 fiscal year – an emergency winter shelter program, a homelessness prevention program called Inn-Home Support, Case Management and Outreach Services, the Kelowna Kodiaks Homeless Street Soccer Team and our brand new, Chandler Street Housing Program that opened in October 2015.

The Shelter Program

We are a minimal barrier shelter that serves the most vulnerable homeless members of our community. At intake, women and men are welcomed and a vulnerability assessment to determine bed allocation is completed. Intake is completed upon referral (self or agency) and beds are assigned for the night. The following are prioritized for service:

• Referrals from community partners• Couples and adult family members• Persons with pets• Persons who do not access other shelters• Transgendered individuals• Persons who work past curfew times (sex trade and traditional employment)• Persons who are unable to access other shelters for reasons such as capacity issues, bans, time limits, red

zone court orders, personal conflicts, religious beliefs, safety issues, storage availability for carts and bikes 31 beds are available nightly and 4 are reserved for late night emergency referrals from hospital, RCMP, community agencies or self-referrals.

We received referrals from a variety of sources over the past year: community outreach workers, Kelowna General Hospital, Outreach Urban Health, Kelowna RCMP, the Kelowna Gospel Mission, NOW Canada, PIERS Support Services, HOPE Outreach, Living Positive Resource Center, the Ministry of Social Development, The John Howard Society, Freedom’s Door, Canadian Mental Health and The Ki-Low-Na Friendship Centre.


Inn from the Cold is a home. It’s the people, the managers, the volunteers, and fellow guests that make it different.

Gary W. Shelter Guest 2015

.

Shelter Capacity/Numbers of Guests

The allowable number of guests was 35 adults per night. The average number of guests per night was 32.4. The occupancy rate for the season was 92.57%, quite an increase from 88.29% the previous winter.

Number of Guests: #Total Guests: 277

Total Nights: 136

Total Stays: 4408

Occupancy Rate 92.57%

Season

Inn from the Cold-Kelowna’s shelter operated for 4.5 months, from November 15, 2014 to April 1, 2015.

Staffing

All staff had related education and/or experience. All were trained specifically for determined shifts and given an overview of the duties of other shifts. We were very fortunate that five of our eight shelter workers were retuning. Staff who had yet to complete First Aid training, Food Safe training, working with Vulnerable Populations and Non-Violent Crisis Intervention training were provided with this training. Staff also attended training on Harm Reduction offered by one of our community Partners, Living Positive Resource Center. Various staff members attended multiple training opportunities through Shelternet B.C. over the course of the year,

Comparative shelter results

Outcomes for Guests

Shelter Season

2013-2014 2014-2015 % Change

Overnight Stays Provided Men 4085 3676 -10.01%

Women 532 726 +36.47%

Transgendered 50 6 -88.0%

Total 4667 4408 -6.0%

Unique Individuals Men 183 209 +14.2%

Women 52 66 +26.9%

Transgendered 2 2 0%

Total 237 277 +16.88%

Average stay per guest 30.91 nights 22.7 nights -26.56%


Aboriginal Guests Total stays 1241 1343 +8.22%

Conclusion: The occupancy rate of the IFTC shelter jumped 4.28% over the previous year, leading us to surmise that guests appreciate the service we offer and feel comfortable in the IFTC facilities. We saw a large increase in the number of women served this winter season. We hypothesize that despite there being more services available to women in the community, there are few vacancies at other facilities.

Age Statistics:

Age Total Stays %

18-24 143 3.3%

25-34 1045 23.7%

35-54 1028 23.3%

55+ 2192 49.7%

Total 4408 100%

Volunteers

It is usual at Inn from the Cold - Kelowna, for all services provided are a direct result of our volunteer support, and 2014-2015 was no different. We continue to be in awe of, and most grateful for, the support of the generous people in our community.

Total shifts served 816

Number of shift volunteers (morning, food, reception, overnight) 133

Number of Service Clubs/Groups of Volunteers (minimum of 10 volunteers per group)

6 groups x 10 individuals = approx. 60

*Number of specialized volunteers (see examples below) 21

TOTAL SHELTER VOLUNTEERS 214

Average number of shifts per volunteer 4.5

Maximum number of shifts filled by a single volunteer: 30

Maximum numbers of hours volunteered by a single volunteer: 192

* Special tasks: In addition to general shelter duties, extra work parties and shifts were undertaken by “super” volunteers on a weekly basis: bread pick-up, shopping for cleaning and paper supplies, grocery shopping, sock laundry, recycling, donation sorting, kitchen management, presentations, volunteer liaising, fundraising, communications, board duties, Salvation Army food volunteers, administration, free store and other tasks.


Dollar Value of Volunteer Contribution

Volunteer Type Total Hours Cost per Hour ($)Financial Contribution ($)

Cleaning and renovations 550 18.5 $10,175

Fundraisers 250 18.5 $4,625

Board 1200 30 $36,000

Reception 816 18.5 $15,096

Food 544 18.5 $10,064

Overnight 1224 18.5 $22,644

Morning 816 18.5 $15,096

Inn Home Support Advocates 1625 18.5 $30,062.50

Total Volunteer Hours

5825+

1200

18.5

30

$143,762.50

Volunteer Food Donations136 dinners - max. 35

people$80/meal $10,880

Total Volunteer In-Kind Financial Contribution

$154642.50

Recruiting Volunteers and Training

A campaign for attracting and recruiting new volunteers included internet advertising through Castanet, our own website, a standing webpage with Kelowna Community Resources (KCR), advertising at our own events and presentations to various community groups and organizations. In the fall we had a booth at the Kelowna Volunteer Fair at Parkinson Recreation Center. Volunteers come to us through the college, university, church, work or leisure connections in the community. We offered a variety of sought after training opportunities and this attracted many new volunteers, particularly from the college and university sectors.

The training provided to volunteers by Inn from the Cold – Kelowna is an important component of the services we provide. By providing individuals with education in conflict resolution, trauma informed care, harm reduction and homelessness we are decreasing stigma around the issues of mental health, addiction, and homelessness. Two of our long term volunteers who are retired teachers provide “Care and Make it Fair” workshops to elementary school, high school and youth groups increasing the awareness amongst our youth about the issues facing persons experiencing homelessness in Kelowna.

• 60 volunteers attended shelter orientation sessions.

• 10 volunteers attended a two day Non-Violent Crisis Intervention training certification program

• 27 volunteers attended Meet the People: Working with Vulnerable Populations Training


• 28 volunteers attend Harm Reduction training provided by our partners at Living Positive Resource Center

• 48 students were provided with the “Care and Make it Fair” training.

End of Season Guest and Volunteer Feedback

WHAT DID YOU LOVE ABOUT IFTC?

GUESTS: VOLUNTEERS:

Staff and volunteers are excellent Delicious dinners

Good food “being there” when it counts

You’re a true friend The love of community and the opportunity to serve

Everyone helps us The staff and sense of community

Once you get a bed you know you have a secure place Great people

Sometimes they save socks for me because I have really big feet

The staff rocks

The building

It saves lives

Helps people find work and a place.

People who want to better themselves have help

The cozy feeling

Staff/volunteers, meals, lunches for work, laundry

WHAT BUGS YOU ABOUT IFTC?

GUESTS: VOLUNTEERS:

The movie choices at night No Suggestions recorded

People who are “drunk or mentally very difficult” shouldn’t be allowed

No big dogs, small dogs are okay.

Entitlement

Homeless people stealing from each other


When people are violent or unkind towards each other and staff

WHAT BUGS YOU ABOUT IFTC? (cont.)

Being out in the cold for 12 hours with no food

People don’t clean up after themselves or their pets

People not respecting the inn and taking it for granted

Change happens slowly

Bad people that come for a short period and leave a mess

Not open long enough during the day

WHAT DO YOU HOPE AND WISH FOR THE FUTURE OF ITFC?

GUESTS: VOLUNTEERS:

Outside “lounge” for the waiting times before intake (with heat or a wind break)

More hours and options for shelter guests and volunteers to connect (lunches, longer season)

More hair dressers volunteering their time Buddy program (orientating new volunteers)

More funding so it could be open all year or earlier/later in the day

More clothing (backpacks)

More housing Funding

To be open a few more hours during the day

Case Management and Outreach Program

Case management/Outreach services are available year round to individuals who were experiencing homelessness or were at risk of becoming homeless. Essentially, case work often begins with a pre-arranged meeting or chance encounter between the outreach worker and the clients in the community, in which the clients identify changes that they would like to see in their lives, express an immediate need or are in crisis. The first step starts with building a relationship based on trust, mutual respect and non-judgment. Being in a dual role the workers are able to build relationships faster as it allows flexibility to often meet immediate needs rather than set traditional office appointments that the clients may not be able to attend. Often clients’ needs are based on emotional or moral support, needing some time to talk through situations with an impartial third party, or have the opportunity to vent without being judged or criticized. The client sets short or long term goals and the Case/Outreach worker assists in breaking down their goals into manageable steps, and then provides support in navigating the complex service/agency systems in order to meet those goals. Case management utilizes Motivational Interviewing


techniques to help individuals progress with solution focused plans. This year case management saw 477 appointments with over 132 different individuals including seasonal guests. Of these individuals, 38 were assisted with permanent housing, 20 transitional/supportive, 4 subsidized, and 4 found alternative/ creative housing (motor home, camper van). 21 individuals received outpatient detox services, and 4 went on to inpatient addictions treatment for six weeks or more. OCM services helped 16 persons receive income assistance and assisted 4 persons with the PWD (Persons with disability) income status

The following six key areas of support were provided by the outreach worker to clients over the course of a year:

1. Housing: The Case/Outreach worker was able to provide assistance in accessing transitional housing as well as finding appropriate market housing. For transitional housing, the outreach worker provided referrals to appropriate housing programs, provided transportation and accompanied clients to view potential options. Clients were provided education and access to computer and online listings of market housing. In the pursuit of market rentals, the outreach worker provided support and education regarding how to speak with landlords (ie. questions to ask potential landlords, or how to discuss welfare appropriately, etc), transportation, and access to funds for damage deposits or rental supplements. Additionally, once housed, casework continued to support individuals to maintain their housing by providing assistance with getting connected with the food bank, provide vocational training in regard to cleaning, cooking etc. And being a point of contact for any issues that arise. Outreach assisted 62 individuals to find housing this past year with 41 retaining their housing to date. Memorable success story; Outreach was called to the shelter by staff as a guest was presenting as ill, he initially refused to go with paramedics when called by shelter staff but when Outreach arrived and determined that this individual was presenting with overdose symptoms and was in need of medical attention the ambulance was again called. Due to the relationship with this guest he accepted the help. He was stabilized with noloxone in hospital and then sent to local outpatient detox centre. From there outreach received acceptance on his housing application and with the help of a Mental Health & Substance Use, long term treatment was set up prior to moving into housing. This former guest continues to move forward working on his personal wellness and keeps in touch with IFTC on a regular basis.

2. Medical Resources: The outreach worker was able to assist with emergency and non- emergency medical, dental or optical resources, make appointments, and assist with transportation if a barrier would prevent a particular client from accessing this resource. Additional support was provided when follow up is required by a physician, ie. blood tests, x-rays, eye glasses or dental work. 87 people were confirmed to attend and receive some sort of medical services.

3. Mental Health: The outreach worker was able to provide referrals to mental health services, however the majority of the work done with clients is motivational interviewing and solution-focused discussion to combat the stigmatization of mental illness and to refocus on the ‘bigger picture’ of wellness. In reaction to high levels of apprehension and anxiety, the outreach worker accompanied many clients to their appointments until a trusting relationship was established with the mental health agency/staff.

4. Addictions Treatment: If a client struggles with substance addiction but was not treatment ready, the outreach worker discussed harm reduction practices to reduce the amount of harm experienced by the client in relation to their substance use, as well as used motivational interviewing techniques to encourage change while retaining autonomy. Once a client was ready and committed to accessing treatment, the outreach worker connected the individual with A&D counselors, support groups, detox,


and treatment centers and then provided personalized assistance that included helping them remain in detox for the duration by offering emotional support, visiting while in detox, providing personal hygiene items, assisting with picking up and cashing monthly cheque, clothing and at times tobacco. Total number of individuals who accessed addictions services 24.

5. Ministry of Social Development: The outreach worker provided assistance in applying for income assistance, nutritional supplement allowance, public transportation program, Intent to rent forms, helping with identification such as B.C. I.D. and Birth certificates. The outreach worker also provided transportation, accompaniment to interviews, and acted as a liaison between clients and the ministry.

6. Intensive Case Management: Outreach worked closely with other community resources to design and personalize case plans for certain individuals with severe and persistent barriers, and those needing consistent regular contact with caseworkers to assist them in meeting their goals. Currently there are five ICM clients associated with IFTC’s caseworker.

Street Outreach

Street outreach continued this year and focused on the heavily entrenched, and those who had limited access to resources. Taking a more Intensive Case Management approach to the street level produced many positive results. Several clients moved from the streets to transitional or market housing where they continued to receive help with maintaining their housing, employment training and ongoing health and wellness. In addition to this, outreach services continued to work closely with Outreach Urban Health, Mental Health & Substance Use, Kelowna Gospel Mission, Ki-low-na Friendship Society, Now Canada, Metro Community Church and Westbank First Nations by actively participating in case planning and management. Outreach participated in 66 outings including assisting Westbank First Nations this year with 3 individuals living outside. Outreach services provided water, jackets, toques, gloves, socks, protein drinks and bars, harm reduction supplies and resource material to over 316 individuals.

Free Store

The Free store is run by volunteers and overseen by a longtime volunteer Valerie. She led the organization of the free store, assisted 366 individuals find items, resupplied the shelter with personal hygiene items as well as assisted in reporting requirements to track progress and growth. In addition Val has built relationships and made arrangements to ensure all essential items are available throughout the year. Visitor numbers did not increase this year due to being closed for June, July and August 2014.

The Free Store continues to be open from Monday through to Wednesday from 9am until noon; however no one is turned away when staff is present and someone is in need of something warm and dry. The Free Store often serves as a ‘first contact’ for a lot of our marginally housed community members who cannot afford some material goods, as well as a service to our existing clientele. It coincides with the Outreach Worker’s office hours, which allows volunteers to introduce individuals to the outreach worker should any needs arise in conversation. It is staffed by volunteers and supplemented by our guests/former guests who are looking for volunteer opportunities. Volunteers are responsible for the sorting, record keeping, and for interacting with those who access it.


Demographics are collected and reported to the Outreach Worker to help us build a profile of whom we are serving, ‘high need’ trends, and accessibility.


Community Reputation

In efforts to increase our presence and reputation in the service agency community, the outreach worker has been actively building relationships with outside agencies. The outreach worker was an active member of Partners in Community Collaboration, Partners in a Healthy Downtown. Although the focus of the meetings ranged from light case consultations and community collaboration, IFTC showed that we have the ability to act as a contact for many of those in the community that could not, or did not want to be found, lending to our credibility among both those we provide services and to partnering agencies. Networking and establishing positive professional relationships is important in streamlining services offered to our guests, and also eliminates the duplication of services between several agencies. Outreach continues to provide services offered out of Metro Community Church two hours a week as most of our guests frequent Metro to utilize their day services, have follow-up meetings or see new people.

Through the outreach and case management program Inn from the Cold—Kelowna has been able to continue to build relationships with the population we serve and assist them in their transition off the streets as well as act as a contact between other resources and clients that have barriers that prevent them from keeping regular contact.

Student Supervision

Inn from the Cold has supported various post secondary students over the past few years; however, new to the Outreach program for the 2015 year has been the addition of an MSW (Masters of Social Work) practicum student. Although this student does work and assist with other IFTC programs, her focus is primarily the IFTC Outreach program. The student works directly with the Outreach/Case worker for 20 hours per week from January to July 2015. The Outreach/Case worker acts as the Agency Supervisor to the MSW Student, providing direct supervision in collaboration with the MSW Field Instructor. The Outreach/Case worker provides direction and supervision in the areas of crisis intervention, street outreach, harm reduction, housing, data management, identifies and connects with other service providers in the area, and provides practical step-by-step instructions on the daily tasks of an Outreach/Case worker.


This chart indicates confirmed outcomes based on monthly statistics throughout the year.

Income- individuals assisted with Income assistance, CPP, employment, PWD

Housing- Individuals assisted with transitional, supportive or Market housing

Housing retention- individuals who have retained their housing for this reporting period

EPP- Eviction Prevention Program, funded program to assist individuals maintain housing (damage deposit, utilities, groceries, maintenance ect.)

Medical- percentage of individuals who sought medical services.

MH- Mental Health, percentage of individuals who sought Mental Health services.

A&D – percentage of individuals who attended counseling, in patient treatment or detox treatment.

The Inn Home Support Program

Program OverviewThe Inn Home Support (IHS) Program was created in 2008 to provide emotional and social support to individuals who are deemed ‘at risk’ of experiencing homelessness. This includes individuals who have recently transitioned out of homelessness, as well as those who chronically struggle to maintain their housing. This homelessness prevention program supplements the clinical work of case workers and counselors by providing one-on-one volunteer support for a minimum of a year. This program has experienced a 96% success rate of keeping people


housed. These successes are attributed to our program’s unique 4-way partnership between the IHS Coordinator, the IHS volunteer, the participant, and the participant’s support worker.

How It Works

1. ReferralsThe first step of our program is receiving a participant referral. Our program participants are referred by their professional support workers, usually case workers or counselors, who identify that their client is struggling to maintain their housing. Our current participants have been referred by 12 different professional workers from 8 different partnering agencies.

Referral SourcesCommunity Living BC

Outreach Urban Health

Interior Health

Canadian Mental Health Association

Living Positive Resource Centre

Inn from the Cold – Kelowna

Piers Ki-low-na Friendship Society

4 3 4 10 1 3 1 1

“Ability to maintain housing” is more than simply the ability to pay rent. Once the basic necessity of shelter is acquired, other needs emerge, such as food security or life skills development (cooking, cleaning, and paying utility bills). The stabilization of individuals also lays the foundation for addressing personal root causes of the experience of homelessness, such as trauma, mental health or substance abuse—so access to other community resources becomes possible and effective for participants once housed. In addition, a sense of belonging is paramount in an individual’s ability to feel ‘at home’. This includes the ability to connect with their community, to develop friendships, and to give back. It is through this sense of belonging and increased self-worth that we begin to see lasting and impactful changes in our participants.

Due to heavy and intensive caseloads, professional workers often don’t have the time to spend debriefing daily life events, providing transportation or accompaniment to recreation activities, or mentoring their clients in the development of life skills. It is in these areas that the IHS volunteers are able to provide the additional support and round out the participant’s ‘care team’.

2. Volunteer Recruitment & Training The Inn Home Support Coordinator works to recruit, screen and train volunteers ongoing throughout the year, with the goal of always having a small ‘pool’ of potential matches for referred participants. Recruitment is done primarily through presentations, participation in community fairs, and through word of mouth. Volunteer recruitment is the biggest challenge for this program, as it requires a large time commitment, as well as specific skills and characteristics in order to be a good fit for this specialized volunteer role.

Once IHS volunteers have been accepted into the program, they are trained either one-on-one or in a small group by the Inn Home


“We are continually amazed at IFTC’s ability to create a dynamic, caring, and professional volunteer team to serve our clients in this program. The IHS Program is a welcome addition to support services offered to those experiencing or at-risk of homelessness, and ultimately contributes to housing maintenance for these individuals”

Piers

“I have learned so much and have developed good skills, such as understanding, patience, and how to set good boundaries. I feel like my purpose is to help other people and I want to be of help.

Through this program, I make a difference in their lives, just as they have made a difference in my life”

Support Coordinator. Training includes overview of program, typical challenges of the participants, boundaries, confidentiality, and training on the reporting system. On-going debriefing, problem solving, and training is done informally between Coordinator and volunteer as the relationship requires it, either by phone, email, or meetings. Volunteers are also brought together a couple times a year as a group to connect, share experiences and receiving specific training. This past year training was available through ShelterNetBC on ‘Workplace Boundaries’. IHS Volunteers also have access to other Inn from the Cold – Kelowna training opportunities such as Non-Violent Crisis Intervention Training, Working with Vulnerable Populations, and Harm Reduction Training.

Once IHS volunteers have completed training, they are matched up with a referred participant and the partnership begins.

3. Partnerships

Once the IHS Volunteer have been introduced to their participant they begin by meeting once a week. Once the relationship is established and both the volunteer and participant are comfortable with one another, the partnership decides on the frequency and duration of their meetings. Some partnerships find it most beneficial to meet weekly, while others decide to meet twice a month, or monthly.


“Meeting with her has helped me stabilize by giving me something to look forward to, which has really helped me with my depression” Current Participant

The IHS Program uses volunteers to supplement the work of professional case workers; while volunteers do not do any case management or crisis intervention, they are often instrumental in assisting participants in meeting the goals set with their workers. Volunteers are able to assist with many activities related to the physical and mental health of their participants, developing life skills, and helping with community integration.

Activity Examples

Food Security: grocery shopping together or accessing the Food Bank.Physical Health: accompaniment to doctor’s appointments, lab tests, helping to understand medical information.Housing Intervention: notifying of pending eviction, assistance in moving between houses, liaising with landlords.Transportation: driving participant to appointments or resources, taking bus with participant.Connecting to Community Resources: helping set up appointments, accompaniment. Mental Health: accompaniment, providing professional workers with behavioral observation (with consent).Identification: assisting participants replace identification.Family Connection: encouraging and supporting reconnection with familyLife skills development: communication skills, hygiene, computer skills, help with paperwork, how to pay bills. Recreation: attending social gatherings, crocheting groups, aquafit classes, and seeing films. Volunteering: volunteering together at other charities or community groups

Throughout their participation in the program, volunteers log their meetings with participants on an online confidential log that is accessed by the Coordinator and the participant’s case worker. The online log allows the volunteer to report on progress, any developing issues, and voice their concerns. The log is also a platform for the support workers to identify any emerging trends or situations that, if left unattended, could escalate into a crisis that results in eviction.

“I provide a non-judgemental relationship and help out my participant wherever they need it. I have taken my participant to appointments, to movies, or we have a meal together. I provide a friendship that has no expectations, except to show I care and offer a listening ear.” Current Volunteer

Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals, especially the most vulnerable, are safe, respected and included.

This acts as an ‘early warning system’ for clinicians who can monitor and intervene when necessary, preventing the participant from slipping back into homelessness. In three partnerships this year, the IHS Volunteers were able to intervene in their participant’s loss of housing by notifying the support worker before the situation resulted in eviction. In addition to helping directly intervening in the event of an escalating situation, case workers have the opportunity assist the participant in setting goals, and then are able to utilize the IHS Volunteers to help them achieve these goals.

Partnerships

It is important to note that many IHS Partnerships exceed the ‘one year’ minimum commitment. The impact of such consistency cannot be understated; especially when considering the high turnover and burn out rates of the professional workers—for many IHS Participants, their IHS Volunteer has been by their side through many changes and has eased the stress and anxiety of being passed from worker to work.

Above and beyond the practical support provided by IHS, the most important work done is through the provision of longer term, compassionate, and non-judgmental companionship. For most IHS Participants, their IHS Volunteer is the

only non-paid person in their life who they know cares for them, the only ‘friend’ who doesn’t try to exploit them, and the only person their know will come back week after week.

While Participants enter the program somewhat hesitantly, over time we begin to see them start to open up and trust each other. As the partnership continues to develop, the real work of helping people re-discover their value begins. What we strive for is to build connection, to increase self-esteem, and create a sense of belonging. Through this program, IHS Volunteers help participants see that they are capable, worthy, valuable, and that our community is better with them in it. This shift in thinking is the foundation for real change, and for many, that change begins when they meet their Inn Home Support Volunteer.


Total Partnerships

27

Active Partnerships

24

Closed Partnership

3

Average Length

3 years 8 months


Kelowna Kodiaks

2014/2015 Was another fantastic year for the Kodiaks!

The start of the Last year for the Kodiaks was a trip to North Vancouver for the Annual Street Soccer Canada Western National championships. By this stage the Kodiaks had grown to a large enough group of regular players to be able to send two teams to a tournament for the first time in our 5 year history! For 3 days, the teams battled hard against 10 other teams from all across BC, Calgary and even Seattle. One team had pulled a tougher group and only came away with a couple of wins. However the 2nd Kodiaks team manage to come together well to be able make through to the final of the tournament. The final was an extraordinarily close game against Covenent house in Vancouver, which ended up going in to overtime, and eventually into a penalty shootout. In the end the Kodiaks lost the roll of the dice, and finished up in 2nd place. The team were absolutely thrilled with the result!

In July the Kodiaks were invited back to the Kelowna Women's Soccer Association Co-ed Tourney in Lake Country for the 2nd year in a row. With some help from the local community, we fielded a team of 18 men and women. In our first tourney, we weren't able to get a win from 4 games. This year was a very different result. The Kodiaks came away with a record of 1 win, 1 draw, 2 losses; a significant improvement on the year before!

2014/15 also saw the start of a fantastic relationship with Urban Rec Okanagan, who invited us into their co-ed recreation soccer league in the summer and in the winter. This relationship has continued on and allowed the Kodiaks to have regular league participation in league play and has allowed us to build closer relationships with the local community.

In September, we were absolutely thrilled to learn that James T was selected to team Canada for the Homeless World Cup. In early October, James and Tom jetted off to Santiago for a week of football and a life changing experience. While Team Canada only came away with a single win, James came away with a whole new group of friends across the globe, and an understanding of what other people in a similar situation go through on a daily basis across the world.

Finally, In April of 2015, the Kodiaks were recognized at the City of Kelowna Civic Awards when Tom was awarded the Bob Giordano Memorial award for volunteer coach of the year. This award is special for the Kodiaks and Inn from the Cold as an acknowledgment and validation of our unique approach to tackling homelessness.



Chandler Street Housing Program

Principles Values

1. Access to housing with no ‘housing readiness ‘ requirements

2. Consumer choice and self-determination

3. Recovery orientation (in a more holistic sense rather than simply ‘sobriety’)

4. Individualized and resident-driven support

5. Social & community integration

1. Respecting the dignity of individuals and their right to safety and care

2. Participants are experts of their reality

3. Wellness looks different for everyone

4. Every step in the right direction is valid, important, and celebrated on the journey towards wellness

Goals

1. Development of life skills (cooking, cleaning, conflict resolution, budgeting, communication)

2. Connection to volunteer mentors and community support

3. Connection specialized professional support through on-site visits from partnering agencies

4. Opportunity for involvement in recreational, creative, cultural, and spiritual pursuits

5. Participation in a Residents Committee for property maintenance and to provide recommendations on house operation

“The Chandler House” program is a shared accommodation model that provides 8 men who have experienced chronic homelessness in our community a home. Chandler House offers the potential for long-term housing to individuals with lower incomes with 24/7 staff support. It is modelled around the Housing First Approach—which promotes the idea that providing housing is the first step to transitioning out of homelessness, not the last.

The formation of Chandler House came about through many years of a client feedback, community analysis, and strategic planning. Inn from the Cold - Kelowna conceptualized a style of supported affordable housing that was lacking in the community for a uniquely recognized population. Client feedback and community analysis were integral to the development of this model of housing. Feedback and analysis showed that a number of individuals experiencing chronic and episodic homelessness, who were utilizing many of the services at IFTC, identified a desire to live in shared accommodation and ultimately obtain housing they could call their own. Committed staff engaged in research and identified that a Housing First approach aligned best with the goals of the clients and the organization. It would provide this distinct population an opportunity to move forward in their lives. IFTC reinforced their commitment to creating a housing first program through the identification of the goal in the agency’s strategic plan, to work towards addressing the largely identified gap of affordable housing in the community of Kelowna. At the end of September 2014, the first of 8 residents moved in to Chandler House. The men, aged 35-70 relocated from street to the home, with no requirements for readiness prior to being housed. The opportunity to provide this type of housing to the community was the fulfillment of a vision, through years of hard work, planning, and communication.



Community Connections:Referrals for Chandler House come from a variety of community partners. So far, 14 agencies have made referrals to Chandler House on behalf of their clients.

As expected, the majority of referrals come from agencies that work directly with those experiencing homelessness: PIERS, the Kelowna Gospel Mission, Interior Health Mental Health & Substance Use, and Outreach Urban Health provide the majority of external applications to Chandler House. 14% of the referrals received since opening, have come from within Inn from the Cold’s Outreach Program that works directly with those accessing Inn from the Cold’s Shelter and those living on the street.

Applicants accepted for Chandler House, come from a variety of referral sources. With only 8 beds, we are proud to have received clients from a broad range of referring agents. The charts show the breakdown of the referring agents of the clients accepted to date.



In creating a design for Chandler House, staff determined that having healthy food available was one of the top priorities. Through an ongoing relationship with the Kelowna Community Food Bank the agency is able to provide groceries for the house. On a weekly basis, one of our dedicated volunteers goes to the Foodbank and collects the much needed food and supplies for the week. The Society of St. Vincent De Paul assists the house with groceries and other much-needed supplies by providing Inn from the Cold with grocery cards each month. This helps to supplement the ongoing expenses of operations and ensures that the men have everything they need to meet their basic needs.

Volunteers:

Chandler house has 4 regular volunteers that assist with the residents and contribute on average 25 hours of volunteer time each month to help provide food, counselling, physical fitness, and personal grooming.

Successes at Chandler House:

Since program inception, we have seen a number of successes. 11 men left street to housing. Of that, 8 men have remained housed. One of the biggest accomplishments in the house is how the men have learned to get along with each other, take care of each other, and take care of their home with little input required. Over time, we have seen the men develop healthier conflict resolution, socialization, communication, and develop their daily living activities like cleaning, and cooking, and time management.

8 of the men have reconnected with their families. A few of the men have accomplished educational and employment goals of getting tickets for things like Forklift Operation, Occupational First Aid, Fall Protection, Aerial Lift Tickets, H2S and WHMIS. Three of the men have completed some much needed health treatments. Two of the men have recceived glasses, and one of the men has been able to access vital dental work. Two men are actively attending counselling. All of the men have accessed recreational activities in the community of one kind or another. The amount of accomplishments of the men in such a short time, here at Chandler house speaks to the continuing success of the program, the exceptional participants, and the quality of the staff and volunteers who support them.

A breakdown of the main supports Chandler House Staff provide are as follows, as recorded through interactions between staff and residents.



Lessons Learned:

While there have been a great number of successes at Chandler House, 3 residents did not remain. What we learned in that process, is that as an agency in running a shared accommodation situation, screening for history of violence is critical part of the process. As a result, the screening process has changed to include criminal record checks for recent history of violence. We also learned that some residents, while they may really want in to Chandler House, do not do well living in “group” environments for a variety of reasons including inability to handle emotions and other people, aggression, and even minimal guidelines for safe living. It is important to consider and explore with the residents their ability & interest in living in a group environment, separate from a lack of housing options available. As a result, Chandler House has increased its screening process when examining referrals: Looking for people who are physically able to handle stairs, have some basic ability to perform certain tasks, are accepting of others, and who can take direction from staff. Our screening process, now also checks to ensure that the individual does not have a propensity to violent behavior. Time and experience have shown us that being accepting of others and willing to accept redirection are also important to be able to amicably reside in a place like Chandler House. Another important lesson since opening, is that the men who reside here, much like anyone else, need to feel appreciated and valued for their work. As a result Chandler House works to acknowledge extraordinary acts of contribution that the men take on, for example going out of the way to clean the office windows, etc. These acts can be encouraged with incentives, positive reinforcement, and positive feedback.



Specialized professional support from partnering agencies:

Chandler House continues to work with referring agencies to ensure that their clients’ needs are met after they move in to the home. Ongoing communication with agencies like PIERS, Interior Health Authority, Outreach Urban Health, Canadian Mental Health Association, Work BC and Ministry of Social Development help to ensure the men get the supports they need to continue to be successful while residing at Chandler House.

Looking Forward:

In the next year, we will continue to work with the residents of Chandler House and to build relationships with community.

As we look to the future, Inn from the Cold hopes to expand the residential facilities beyond just Chandler House, to include individual apartments available. Until then, we continue to provide the best services possible.

Service Enhancements/Research & Planning

Business Capstone Research Project –Supervised by two volunteer Clinical Councilors, Okanagan College business student, Kelly Stone, interviewed 21 shelter guests (approx. 10% of shelter users) and created a strengths based profile of persons experiencing homelessness. This profile can be used to help the public view persons experiencing homelessness in a different way. It can also be used for research into future IFTC programs and social enterprises.

Business and Non-Profit Partnering & Client Support Collaborations

• Salvation Army – provided meals to our guests two evenings per week for the shelter season.• Coral Beach Farms - offset our rental costs for the summer months by subleasing our shelter space.• PICC Community Partners – front line workers from the sector working together to ensure the best service is

provided to those in need.• Interior Health, Community Health Care Center in the Capri Mall provided wound care for our guests up until

10:00 pm as needed throughout the season.• Metro Community – client moving & storage, downtown office space for outreach• Freedom’s Door – client moving, cleaning and event volunteers• Kelowna General Hospital provided all linen services over the winter months.• St Vincent de Paul provided all fresh fruit and dairy to our shelter guests.• United Way – Day of Caring projects• The Canadian Mental Health Association, Outreach Urban Health, the Salvation Army, KGH social workers, Gospel

Mission, Ki-Lo-Na Friendship center, RCMP, Brain Injury Society, Living Positive Resource Center, Kelowna and District Society for Community Living, PIERS - collaboration for guests’ benefit, participation in Inn-Home Support.

• Partners in Community Collaboration (PICC) & Partners in a Healthy Downtown (PHD) • Okanagan College Faculty and Students – Enactus team for creating Innspire and the many student projects.• UBCO students – volunteering, practicums and clothing drives• Kelowna Community Resources – volunteer fair and volunteer center• Shelter net BC – membership allows access to training for our staff



Contributors

Senior and Local Government Support

• BC Gaming • Community Living BC

• BC Housing • Interior Health Authority - linen service through KGH

• City of Kelowna • Service Canada, Homelessness Partnering Strategy

Local Community Support and Participation

Major Funders

Avalon Event Rentals Loving Energy Yoga and Healing

Bricor Mechanical Ltd Ockenden, Pat and Edward

Cathedral Church St. Michael's and All Angels Okanagan Mission Lions Club

Central Okanagan Foundation Our Lady of Lourdes Roman Catholic Parish

Club Penguin Priebe Family Foundation

Colin & Lois Pritchard Foundation Province of BC - Gaming

Constable Neil Bruce Middle School Reid & Associates

Creative Roots Group Limited Rotary Club (Ogopogo) of Kelowna

Drs MacLeod and Imrie Inc Rotary Club of Kelowna Sunrise

Enactus Okanagan College Sanders, George

First United Church St Vincent DePaul

Giftfunds Canada Stage Right Events Inc

Gorman Bros. Lumber Ltd. Stewart Richard or Rosemary

Grubisich, Ken Telus

Harmon Acura The 1988 Foundation

Home Depot Canada Foundation Turri, Lucy and Don

Kelowna Aquajets Swim Club UBC Students' Union Okanagan

Kelowna Rebekah Lodge #36 United Way of Central & South Okanagan Similkameen

Kornell, Marilyn Vilcu, Alan

Lake Okanagan Insurance Members Society World Film Festival - Kelowna**please note: IFTC receives many essential and valued financial contributions from various individuals and groups in the community. In order to keep this report concise, only those contributions over $1000 have been noted.



Dining Out to End Homelessness Fundraiser Dinners

• Rose’s Waterfront Pub • Minstrel Café & Bar

• Olympia Greek Taverna

• Dakotas Sports Bar and Grill

• Yamas Greek Restaurant

In-Kind & Monetary Donations– Chandler Street Renovation Project

United Way Pro Electric Ltd Value Village

Lana Marie Caitlin Central Okanagan Foundation

Olivia Benjamin Moore Cooper & McGregor Campbell

Crack Electric Linsey Creative Lauriey

Sunrise Rotary Laura & Leslie Plummer Gorman

M&M Window Cleaning ESD Simulation The Home Deopt

Don S. Ricoh Counselling Okanagan (Kim Stayner)

-Sleep Country Open For Change Valerie

ACE Plumbing and Heating Heather Karabalas Betty & Donna

Home Hardware Valley First Secure-Rite Mobile Storage

Geoff -Sandy Pacific West Systems Supply Ltc

Loving Energy Yoga S & K Ready Mix D & K Grubisich

Rezza Nixon Woodcraft Indo Okanagan Times

Kelsie B. Artisan House (Richard Kemp) Moe Blumes

Lake Okanagan Insurance Society First Impressions Flooring (John Maxwell)

Stage Right Etc.

In-Kind Donations – General

• The Salvation Army – twice-weekly food donation • Cobs Bakery, Kelowna - end of day bread for winter shelter season



• KGH Laundry Department – linen service • Open for Change – backpacks, cash and toiletries

• Delta Grand – blankets, clothes, toiletries • Society of St. Vincent De Paul, St. Charles Garnier parish --Fresh fruit and dairy

• Secure- Rite Storage – storage locker • Jim Belshaw – Soles for Souls winter boots and shoes• Your City Sports 135 pairs of new socks • Kerry Remple and Arnica Rowen – consulting time• Olson’s Pest Control, Ltd. • United Way – Days of Caring• Brad White – kitchen floor • St Joseph’s Elementary and Immaculata Middle School

–toiletries and meals• Gisela Buchanan - bookkeeping • Ricoh - Photocopier• Enterprise Glass – shelter mirrors • Megan D’Amore - haircuts• Dr. Mary Wall and BC Cancer Agency - donations • Cottage Quilting – Handmade quilts• Orchard Park Mall Staff – Silent Auction • Mar Jok Elementary – Christmas Gifts• UBCO Student Services – winter clothing • Tim Veitch – Acuity Scale TRaining• Barbara Walker - Mugs • AECOM – Toiletries, hot chocolate etc• Bosely’s Pet Store – pet food • Creekside Brownies – Christmas gift bags• Phoenix Fitness – Christmas breakfast • Impark Kelowna – clothing drive• Capri Community Health care - AED • Foods for gifts – non-perishable food items• Sunshine Rotary - meals • Connor Synishin – special food treats• Ogopogo Rotary – meals and Coffee and Donuts at

fundraising event• Wendy McAlpine – Photography & Artistic Direction

• Patricia Gunning – Christmas items • Watson Road Elementary – sock drive• Marolyn Armstrong – blankets and clothing • Center For Inquiry - clothing• Ranger Girl Guides - meals • Okanagan Mission Secondary Interact Club - meals

Special Contributors:

• All staff for giving more to doing their job than we could even imagine. We have been very fortunate to have a strong Board of Directors at the helm of IFTC again this year. Seasoned directors, Mark, Erica, Ron, Kyleen, Breanna, Allie, Michelle, Gilles have lead us through a year of growth and change.

• A HUGE thank-you to our “Super Volunteers” that provide ongoing operations support. Without our shelter supply shoppers, Carrie & Don; our volunteer bookkeepers Diane and Carol; our volunteer food runner who picked up meals from the Salvation Army and delivered them to the shelter every week, Michael; our bread pickup and delivery man, Don; our free store manager Val; our handy fix-it men Dave & Chad and our do everything and anything needed crew, Mark, Olivia, Peggy, Rene & Heather – without whom we would simply not exist!

• Thank-you to all who were not afraid to get down and dirty to keep our shelter a warm, clean and welcoming environment for our guests. We had five major cleaning and work days with a total of 49 volunteers helping out. This was in addition to the months of renovations to Chandler Street where we relied on countless volunteers to get it all done! All contributions are so valued, but a very special shout out has to go to: Denise, Dave, Chad, Geoff, Heather, Peggy, Don and Olivia – what hard workers you are, Thank-you!

Inn from the Cold - Kelowna P.O. Box # 21130



Orchard Park Postal OutletKelowna, BC V1Y 9N8 Canadawww.innfromthecoldkelowna.org


Documents

innfromthecoldkelowna.orginnfromthecoldkelowna.org/wp-content/uploads/2013/10/… · Web viewTara continued to lead the agency while Jordan managed our Inn Home Support program