I Think I Can

How Attitudes Affect Altitude and Career Goal Obtainment

I Think I Can

Objective

• Self Efficacy• Outcome Expectation• Stress Hardy

Personality• Self-Actualizers

Understanding Our

Customers

• Mastery Experiences• Social Persuasion • Myth Dismissal• Social Modeling • Person-Centered

Approach

Helping Customers

Obtain Goals

Self-Efficacy Theory

Albert Bandura

Understanding Our Customers

The belief in one’s capability to organize and execute the courses of action required to manage prospective situations

Self-Efficacy

How to become self-

sufficient

How to obtain/retain

employment

How to successfully

interview

How to job search

Understanding Our Customers

Beliefs about the outcome of performing particular tasks

Outcome

Participating in Work Activities

Cooperating with Child Support

Attending Scheduled Appointments

Going to College or Vocational

School

Expectations

Self-Efficacy & Outcome Expectations

Determine How customers Perceive goals, tasks, &

challenges

The greater the perceived barriers to the

obtainment of a goal, the less likely the

customer is to pursue the tasks to obtain that goal

Self-Efficacy & Outcome Expectations

Perceived Barrier

Commitment to Goal Pursuit

Self-Efficacy & Outcome Expectations

Determine How customers Approach goals, tasks &

challenges Customers are attracted to activities that make

them feel competent Customers like to do things that they already

know how to do Customers are attracted to activities that they

feel they can be successful at Customers like success stories, theirs and others

Weak Self-Efficacy

Quickly

lose

confidence

in personal

abilities

Weak Self-Efficacy

Avoid

Challenging

Tasks

Weak Self-Efficacy

Focus on personal failings

and negative outcomes

Weak Self-Efficacy

Believe that difficult

tasks and situations

are beyond their

capabilities

Strong Self-EfficacyThese Customers Are Able To

View challenging problems as tasks to be mastered

Develop deeper interest in the activities in which they participate

Form a stronger sense of commitment to their interests and activities

Recover quickly from setbacks and disappointments

Strong Self-EfficacySome customers possess Innate Abilities To Be StrongThese natural abilities enable them to:

Have a strong self-efficacy Reach their goals Think positive

Stress Hardy PersonalitySelf-Actualizers

Stress Hardy Personality

Susan Kobasa

Commitment Contro

l

Challenge

These 3 Personality traits possessed by some individuals allow them to be:

More Resistant to Stress

Better Protected from Stress

Stress Hardy Personality-3Cs

Stress Hardy Personality-3Cs

ControlThe amount of control that customers feel that they have over a stressor/activity, will determine how they approach or deal with that activity

Customers develop deeper interest in the activities in which they participate

Stress Hardy Personality-3Cs

CommitmentWhen individuals are committed to something, they tend to be more motivated and willing to put in more effort

Customers are more committed to their interest and activities

Stress Hardy Personality-3Cs

ChallengeStressful events are seen as challenges instead of threats and the customers are able to regain faith in themselves and try again

Customers recover quickly from setbacks and disappointments

Characteristics of Self-Actualizers

Abraham Maslow

Self-Actualizers Creative Spontaneous Realistically Oriented Identify with man kind Resist conformity to culture Autonomous and Independent Transcend environment vs cope Values and attitudes are democratic Problem Centered vs Self Centered Intimate relationships are profound and deep vs superficial Accept themselves, others and things for what/who they are

Career Goal Obtainment

How Can Workforce

HelpCustomers?

Helping Customers Obtain Goals

Workforce programs can assist customersin obtaining goals by helping them to strengthen their self-efficacy.

Increasing Self-Efficacy

Succeeding @ Tasks

Failing @ Tasks

Self-Efficacy & Outcome Expectations

Weak Self-Efficacy is Enhanced By: Sanctions Job Termination Poor Interviewing Skills Inadequate Assessments Barriers-Barriers-Barriers Inadequate Job Placements

Helping Customers Obtain Goals

Helping Customers Obtain Goals

Self-Efficacy Strengthens Through: Mastery Experiences Social Persuasion Myth Dismissal Social Modeling Person-Centered Approach

Mastery Experiences

Creating

Mastery ExperiencesWhat Are Mastery Experiences

Experiences in which the customer feels successful

Experiences in which the customer feels accomplished

Most effective way to increase self-efficacy

Mastery Experiences

Meeting Participation

Performing well at a worksite

Graduating from a program

Receiving an award or acknowledgement

Mastery Experiences

Social Persuasion

Providing

Social PersuasionWhat is Social Persuasion

Verbally encouraging customers to believe in their own capabilities

Helps customers to feel that they can succeed even if they don’t really believe that they can

Myth Dismissal Providing

Myth Dismissal What is Myth Dismissal Correcting the customer’s false

perception of task outcomesHow Do We Dismiss the Myth? Explore customer’s perceived outcome

and discuss realistic outcomes Explore customer’s perceived barriers

and discuss real barriers

Social Modeling Experiences

Creating

Social Modeling What Are Social Modeling Experiences

Experiences in which the customer has an opportunity

to see similar people successfully completing tasks and reaching goals

Commonalities must exist between the customer and the

person being modeled

Commonalities increase the chances of the customer

being able to relate to the person being modeled Another customer or program participant Similar Backgrounds Family Members Program Staff Classmates Neighbors

Social Modeling

Person-Centered Approach

Utilizing

Person-Centered ApproachWhat is a Person-Centered Approach

Case manager is able to enter into a person to person relationship with client

Case manager treats the customer with unconditional positive regard

Case manager can convey empathetic understanding to the customer

Customer feels as though he/she is accepted unconditionally

Case manager is Genuine

Person-Centered Approach

Unconditional

Positive Regard

Empathetic Understand

ing for Customer

Climate for Change

We Can Do ItWe

Have the Power to Change the Way

Our Customers Think

Useful Resources Websites Social Cognitive Career Theory www.guidance-research.org Susan Kobasa-Stress Hardiness www.stresscourse.tripod.com Albert Bandura-Self Efficacy Theory www.learningtheories.com Carl Rogers-Person-Centered Approach

http://www.ahpweb.org/rowan_bibliography/chapter6.html Self-Efficacy Theory -http://en.wikipedia.org/wiki/Self-

efficacy

Thank You!For More Resources

Please Email Nikki Brown nikki.brown@deo.myflorida.

com

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