I “so” want to know about - Texpo - A Treasury ...€¦ · I “so” want to know about ... When sharing the presentation with customers, ... to map to MT messages for cross-border

I “so” want to know about

ISO 20022

Please feel free to select the slides you need – depending

on objective and audience. Notes have been added to notes

pages. If you have questions, suggestions or need further

information, contact us at our internal e-mail address

[email protected]

When sharing the presentation with customers,

thanks for sending PDF – not PPT

(to avoid notes become public)

mailto:[email protected]

© G Treasury SS, LLC 2008 -2017

Agenda

Introduction: ISO 20022 Refresher

Who is using ISO 20022

ISO 20022 Harmonisation

Version and Release Management process

Global Market Practices

SWIFT for ISO 20022

Q&A


3

Why ISO 20022?

Proprietary MT ISO 7775 ISO 15022 ISO 20022

Payments

Treasury & Trade

1973

Securities only

1984

Securities only

1999 20042000

• Paper-based

• Proprietary syntax

• Point-to-point

• One size fits all

• SWIFT only

• Reference standard

• Electronic

• Open, neutral syntax

• End-to-end transaction

• Market practice

• SWIFT + other organisations

FIN MT:

Computer-processable

versions of telexes


4

What is ISO 20022?single standardisation approach (methodology, process, repository)

to be used by all financial standards initiatives

• Defines business meaning of financial concepts, e.g., ‘Credit Transfer’

Business / Conceptual

• Defines e.g. credit transfer messages, to execute the business process

Logical

• Defines physical syntax, e.g. XML

Physical

• Business models

• Data dictionary

• Catalogue of messages

Recipe to create financial standards Body of content

www.iso20022.org


5

ISO 20022 message

catalogue

www.iso20022.org

MyStandards

+ SWIFT

User Handbook

Maintenance process –

built on strict business

justifications and review

process - leading to new

‘versions’ of the

messages

‘PAIN’ = Payment initiation = used in Corporate-to-bank

‘PACS’ = Interbank clearing and settlement = used in HVP and LVP MI

‘SESE’ = Securities settlement = used in Securities MI

‘SEMT’ = Securities management = used in Securities MI

18 Business Areas - EXAMPLE

More than 20

submitting

organisations,

besides SWIFT

More than 320

messages, covering

payments, securities,

trade services, FX,

cards


6

Standards are created globally and used locally: market

practice and variants

ISO 20022 messages

Global market practice

Local market practice

Bank-specific practice

‘PACS’-pacs.008.001.04

FI to FI Customer Credit

Transfer

HVP-guidelines

T2 implementation

guidelines

Bank’s T2 implementation

with customers/bank’s

internal specification


7

Standards are created globally and used locally: market

practice and variants

How to create, share and test

market practice?

• Removing optional elements

• Make optional elements

mandatory

• Limit options

• Restricting data types

• Reducing code lists

Based on community needs

MyStandardsReadiness

Portal


8

A summary : The power of ISO 20022

Open, neutral

methodology to

develop standards

Everyone can

participate

Ease of

integration

The standard

is being used!Re-usable message

components, electronic

message formats (XML

Schema’s), character set

Syntax-

independent

modelFuture-proof

Allows for

interoperability

End-to-end

business-centric

approach

Scenario-based

standards

facilitating

market practice

Rich, structured

dataData dictionary

approach allowing

referencing by

other standards

Greater

automation


Agenda






SWIFT for ISO 20022

Q&A


10

Who is using ISO 20022?

ISO 20022

A free IOS tablet app, (also as PDF and

high-level slide presentation)

that provides an overview of initiatives

adopting ISO 20022

• Information provided by

initiative* owners

• Covers all regions &

business segments

• Easy to use, contribute to

and maintain

Facilitating adoption

and fostering dialogue

* Initiatives who plan to adopt the official ISO 20022 messages

registered on www.ISO20022.org

> 65initiatives

Brought to you by the ISO 20022

Registration Authority


11

ISO 20022 is being used MIs around the globe lead the way

ENTER

Globalization/alignment

with other major initiatives

Modernization/upgrade

of [end-to-end] services

Renewal of

legacy systems

Compliance with

regulation/harmonization

Interoperability for

MI-members with multiple

MI-connections

Reputation


12

IPFA

SEPA,EU

BR

DK

US – retail

division of

FRB

CPA, CA

IPFA

AU

Zengin, JP

IN

BOJNet, JP

Live

NZ

SG

CO

PE PG

CL

UK

SADC

ZA

BN

Fed & TCH, US

Snapshot Dec 2016

FI

SA

EC

BY

CIPS, CN

CNAPS2, CN

BD

MY

JO

TH

XKCH

VNKH

ASEAN

ISO 20022 Adoption – Payments MI & initiatives (some examples)

From discussion to implementation

T2, EU


Zoom in: SEPA and TARGET2 / EURO1

Migration to ISO is either complete or soon to come

• Integration of Euro area payment schemes

• Development of new pan-European schemes

began in earnest in 2001 after Regulation

2560/2001

• ISO 20002 selected as a politically neutral

• Migration was forced through regulation

• Still some integration barriers to overcome

• SEPA

• Moving from MT to MX messages with big bang

• Before: Synchronized migration, using like-for-

like messages// Migration postponed HVP +

• Cost savings through standards harmonization

(SEPA, T2, T2S, EURO1)

• TARGET2(ECB) / EURO1

Source: Lipis Advisors

Europe

13


Zoom in : China has settled on ISO 20022

Lack of legacy and language issues have made ISO an obvious choice Asia PacificDomestic payments

• China is using ISO 20022 for its major payment systems – CNAPS2 (HV&LV) live in 2013

• Drivers are unique to China

Renewal of legacy systems

To be in line with international standards and practices to improve STP and RMB internationalisation (for domestic

transactions, “CMT” (the CNAPS phase I standards developed based on MT messages) was used but had difficulty

to map to MT messages for cross-border transactions and hampers STP)

ISO 20022 provides more flexibility to fulfill local market regulations and practices, at the same time supports

Chinese character (local regulation requires strict match of account name and account no. for settlement which

requires Chinese character in messages)

Export driven economy needs to deal with western alphabets and Chinese

• Little use of ability to carry extended remittance data

Domestic system limit data to 60 characters

• There is also high demand to adopt ISO for corporate to bank communications

Source: Lipis Advisors14


Source: Lipis Advisors

AmericasHigh value payments in USA headed to ISO

Low value payments are likely to follow

Fedwire / CHIPS – High-value payments

• NACHA has an XML-ACH Remittance Opt-in program that

allows participants to transmit ISO 20022 payment

remittance information for B2B transactions via the ACH

network.

RTP – Real-time retail payments• TCH’s RTP solution is fully ISO 20022 based and enters

into pilot phase Q1 2017

• Drivers for adoption Global momentum

Global competition

Cost savings and processing efficiency

Consistent and rich data

Interoperability

Agility to meet evolving needs

New, innovative products

ACH – Low value bulk payments

• The Federal Reserve and The Clearing House have agreed to

migrate from their legacy format to ISO 20022

• Timeline

2015/

2016 2017 2018 2019 2020 TBD

Detailedplanning

Finalizeplanning &announcespecs

Develop& test

Customertesting

Beginrollout

Rolloutcomplete &sunset legacy

15

NB: The Clearing House -> Real Time Payment in ISO20022

(EU: Instant Payment/UK Faster Payment) Pilot Q1 2017


16

Status overview – Payments MI – some examplesInitiative Status (Planned) live date

EU-SEPA (33 countries) Live 2008- 2014

Singapore - FAST Live 2014

IPFA Live 2010

IN - RTGS Live 2013

SADC (LVP) Live 2016

DK – Intraday and Real-time Live 2013

JP - New-BOJNet Live 2015

Brunei LVP Live 2014

ASEAN Under discussion To be determined

TH – ITMX e-payments - LVP Under discussion To be determined

CH Planned (phased) (2015-2018)

AU-LVP Planned (2017)

CA-all payment systems Planned (2020)

CN (HV and LV) Live 2013

RTGS Bangladesh Live 2015

Kosovo Live 2016

T2 Planned To be determined

UK Planned To be determined

USA (Fed and TCH) Planned (2020) Snapshot Jan 2017


17

EBA Instant

Payment

Denmark -

Nets

AU- NPP

SG -

FAST

Netherlands

Hungary TCH, US

Snapshot Jan 2017

Sweden -

Bankgirot

Poland –

Elixir Express

Honk

Kong

ISO 20022 Adoption – Real Time Payments initiatives

From discussion to implementation (some examples)

SEPA – SCT

Inst

Finland

France and

Belgium

TIPS - ECB

Spain

Payments

Canada


18

Status overview – RTP initiatives– some examplesInitiative Status (Planned) live date

SEPA SCT Inst (33 countries) Planned (2017)

Singapore - FAST Live 2014

DK – Intraday and Real-time Live 2013

AU- NPP Planned (2017)

CA-all payment systems Planned (2020)

Spain Planned (2017)

TCH Planned (2020)

Finland Planned (2017)

Sweden (Bangkirot) Live 2012

TIPS - ECB Investigation (2018)

EBA Instant Payment Planned (2017)

Honk Kong Planned (2018)

Poland Live 2012

France Planned (2017)

Belgium Planned (2017)

The Netherlands Planned (2019)

Snapshot Jan 2017


19

Over

100 members

(corporates and banks)

defining

common global

implementation

guidelines

ZA

RU

CN

AU

CA

HK

BE

AT

DE

FI

FR

IE

JP

KRLU

MX

NL

DK

SEPA

PT

IT

SG

SK

SE

CH

UK

US

ES

SWIFT

for

Corporates –

Cash

management

Based on

CGI

guidelinesSnapshot Jun 2016

ISO 20022 adoption in the corporate-to-bank space (some examples)

BM

BR

CO

HU

KW

LB

LI

MY

MQ

MU

MC

NZ

NO

OM

PA

PH

QA

SA

AE


20

DTCC, US

JASDEC, JP

[Post-trade]

Galgo, BR

T2S, EU

CSD, LI

20

EVK, EE

CSD, LT

ASX

[Corp.Act]

CLS

Treasury MISecurities MI

SGX

[Corp.Act]

JASDEC &

TSE, JP

[Corp.Act]

CN

NSD, RU

VP Sec

DK

HK

Snapshot July 2016

SADC

LCH.Clearnet,

UK

Euroclear,

ESES

NBB-SSS,

BE

IR

TR

VP Norway

Euroclear FI

VP Lux

MY

OeKB,

AU

KDPW

CCP, PL

BN

KSEI

[Post-trade]

IDX

[Corp.Act]

SGX

[Post-trade]

ISO 20022 Adoption – Securities MI & Treasury MI (some examples)

From discussion to implementation


21

Status overview – Securities & Treasury MIInitiative Status Planned live date

FR-Euroclear / Funds Live Live

Clearstream/Funds Live Live

US- DTCC/Corporate Actions Live Live

BR-Galgo Live Live

AU- ASX-Corporate Actions CA - Live Live

ID – IDX – Corporate Actions

ID – KSEI – Post-Trade

IDX – Live

KSEI - Planned

IDX - 2015

KSEI - 2017

JP- JASDEC – Post-Trade Services Live 2014

CLS Live 2015

T2S Planned 2014-2017

SG - SGX Corporate Actions

SGX – Post-Trade

Corporate Actions - Live

Post-Trade – Live

CA - 2014

Post-Trade - Jul 2016

HK – HKMA CMU – Corporate Actions Live Aug 2016

Euroclear ESES Live Nov 2016

Euroclear FI Live 2015

DK - VP Securities CA – Live

S&R – phased

CA – 2015

S&R – 2016

Domestic settlement - 2018

BE - NBB-SSS Live Jan 2015

KDPW Live 2013

Snapshot Jan 2017


2222Snapshot July 2016

SMMD &

MMSR

MiFID II /

MiFIR

SFTR

CTCCR, RU

ISO 20022 Adoption – Non MI, Regulator initiatives

EMIR


23

Status overview – Regulatory Reporting

Initiative Status Planned live date

MiFID II / MiFIR Planned Jan 2018

MMSR & SMMD Live Apr 2016

Securities Financing Transaction Regulation (SFTR) Planned Jul 2018

EMIR Live Aug 2016

Cross-border Transactions Currency Control

Reporting (CTCCR) in Russia

Live 2016

Snapshot July 2016


2424

Snapshot Jul 2016* Indirect SWIFT adoption via service providers: BBHi, Calastone, Euroclear

AD

AD

AT

AU

BB

NL

BH

BI

BM

CA

CH CN

CP

CZ

DE

DK

EE

ES

FI

FR

GB

GR

HK

HU

ID

IE

ILIT

BELU

RU

KR

LC

LIMC

JE

GG

MTMX

NO

PH

PL

PT ROJP

SB

SE

SG

SI

SK

SM

SN

ST

TW

US

ISO 20022 Adoption – SWIFT for Funds

This map shows countries where one or more players are sending/receiving

ISO 20022-based Funds transactions.

This includes major MI Funds hubs such as Clearstream, Euroclear, Benefit Trust

Company Funds Messaging, Hong Kong (HKMA), Korea (KSD), Taiwan (TDCC)* etc.

ZA


25

BR

AU

BE

AR

CA

CL

CN

FR

GR

HK

IN

ID

IT

JP

KR

LB

MY

SO

MU

NL

NG

OM PK

PHQA

SG

SI

ZA

ES

LK

SE

CH

TW

TH

TRDE

GB

US

UAE

VN

This map shows countries where one or more

banks are sending/receiving ISO 20022-based

BPO/TSU transactions. Snapshot Mar 2016

PE

AT

BG

FIDK

MA

KE

GH

KW

SAJO

ISO 20022 for Trade - SWIFT BPO/TSU


26

FR

CA

Snapshot Jul 2017

ISO 20022 for Cards

nexo A.I.S.B.L

DE

PT

ES


Agenda






SWIFT for ISO 20022

Q&A


Towards a harmonised use of ISO 20022

Call made by global and regional Financial Institutions …

Less variation,

more global

market practice on ISO

20022

Provide a predictable

environment for

MI communities (versions,

release mgmt..)

Best practice sharing for community

adoption & implementation

1 2

3


The ISO 20022 Harmonisation Framework – Principles

… the answer of the MI Summit

Share information on ISO 20022 messages, versions and

market practice used with other Market Infrastructures

Market Practice

Publish your standards information

in a consistent format on MyStandards[messages/versions used, release timeline, market practice]

Version & release management

Define and document further market-or service-specific

usage guidelines(using global MP as basis)

Adherence

Information

sharing

Publication

Market practice

Adopt latest message version for any new project

Synchronize standards

upgrades with industry

MT release cycle

Remain up-to-date with ISO 20022 standards release

Adhere (where possible)

to global ISO 20022

market practice


The ISO 20022 Harmonisation Framework – Endorsement and Support

• ACH Colombia

• Bank of Canada

• Central Bank of Kosovo

• Hong Kong Interbank Clearing

• National Bank of Ukraine

• Payments Canada

• SADC **

• ASX

• Barbados Stock Exchange & Barbados

Central Securities Depository

• Clearstream

• Euroclear

• Hong Kong Exchanges and Clearing

• Jamaica Exchange/CSD

• KDPW

• LCH

• National Bank of Belgium

• NSD

• OeKB CSD

• SGX

• VP Lux

• VP Securities Denmark

• VPS Norway

• Ukrainian National Securities and Stock

Market Commission

• CLS

Payments markets Securities markets FX marketsMarket Practice

Release

management

MyStandards

** SADC Banking Association is representing the following countries:

Angola, Botswana, Democratic Republic of Congo, Lesotho, Madagascar,

Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa,

Swaziland, United Republic of Tanzania, Zambia, Zimbabwe

Nov 2016

• SMPG

• PMPG

Supporting

24

11 Supporting MIs*

EndorsingEndorsingEndorsing

Supporting

• DTCC

• Jasdec

Supporting• APCA

• Banca d’Italia

• Bank of England

• Deutsche Bundesbank

• EBA

• ECB

• Reserve Bank of South Africa

• The Clearing House

• US Federal Reserve

Supporting

Endorsing MIs

* MIs that are part of the MI Summit,

except PMPG and SMPG


Agenda






SWIFT for ISO 20022

Q&A


Positioning version and release cycle alignment in the

Harmonisation CharterThe pure ISO 20022 standard leaves too much

flexibility, preventing consistency and cost

efficiencies

Versions: several versions of a same message can

be used forever, at discretion of FMI for its

community

Release cycle: each FMI can decide independently

when to adopt new message versions

A call for alignment …

32

Categorise MCRApply annual release

cycle

Upgrade with every

new message

version

1 2 3

ISO 20022 Best Practice


No impact Unclassified impactMandatory impact

Used by selected

community?

No change Technical changeBusiness change

Version increase No Yes Yes

Back-office update No Yes No

No

Yes

Best practice 1: Categorising Change Requests

E.g. Add mandatory fieldE.g, Reduce length of optional field

or Add optional field

33

SWIFT analyses impact

of MCRs on ISO 20022

base messages

FMI analyses impact

on its community

1 32


34

Best practice 2: Upgrade with every new message version….

• Applies to steady state situation only, so not during migration

… to allow Financial Institutions to use 1 version across FMIs

FMI to upgrade to every new message version …

• If and When it arrives

• Independent of the reason for the new message version (technical/business)


Best practice 3: Apply annual release cycle

Illustration of

Release cycle for

SR 2016


Conclusion

36

ISO 20022 Best Practice recommendations

…. approach requested by FIs, approved by FMIs

Alignment

with FIN/MT

release

Minimise

annual

implementation

cost

Bundling of

ISO 20022

CRs

Effective as of Standards Release 2018


Agenda






SWIFT for ISO 20022

Q&A


• Investment Funds

- Defined by the Securities

Market Practice Group

(SMPG)

- Published on www.smpg.info

and MyStandards

• Settlement and related

services used by TARGET2

Securities (T2S)

- Published on MyStandards

• Collateral management for

communications between CCP

and CMs


• Settlement and reconciliation

Creation of ‘generic’ settlement

templates (for use outside T2S

markets)

=> 90% done - Work will be finalised by

Q1 2017

• Corporate actions

Work will start end of 2016/early 2017 (CA

Notification as a start)

• Proxy Voting

• Cash management

• Post-trade

ISO 20022 market practice for securities and payments

• High Value Payments

- Sponsored by the Payments

Market Practice Group

(PMPG)

- ‘Like-for-Like’ approach


• Real Time Payments

- Ongoing work by ISO 20022 Real Time Payments Group (RTPG) – 70

stakeholders from 17 countries

- Covers payments initiation, Clearing & settlement and investigation handling

- Published on the ISO Website

• High Value Payments ‘Plus’

- Sponsored by the PMPG

- Beyond like-for-like

- Phase I ongoing and work to be published on MyStandard (By Q1, 2017)

• Low Value PaymentsNo demand to-date

Status: Nov 2016

Available Ongoing Future

Secu

riti

es

Paym

en

ts

http://www.smpg.info/


Context of HVPS+

> Ensure interoperability and

that ISO 20022-based RTGS

implemented consistently

Why?

> ‘Like-for-like’ backward

compatibility with existing

(MT) standard

How &

Who?

> Sponsored by

Payments

Market

Practice

Group (PMPG)

> 7 formal usage guidelines

> Translation rules to/from MT

> Communication flows

MyStandards

> Published on

MyStandards

> Documentation

(PDF, XLS)

> Processable formats

(XSD)

HVPS available today!

> Build on existing HVPS and

deliver additional guidelines to

support global interoperability

HVPS+ planned for Q1 2017

> Taking into account benefits

of ISO 20022

HV

PS

HV

PS

+

> Kick-started as of ISO 20022

harmonisation initiative

> New wave of HVP MI

initiatives

What?

> Phase 1 – First set of 7

implementation guidelines

> Taskforce group

consisting of

MIs and FIs

> 3 different

membership

categories


Generic ISO 20022 payments

clearing and settlement messages

Global ISO 20022HVPS+ market

practice/implementation guidelines

Local ISO 20022 HVPS+

market practice /implementation

guidelines

ISO 20022 HVPSimplementation

guidelines [like-for-like]

Generic ISO 20022 message set:

- eg pacs.008.001.06 FI to FI Customer

Credit Transfer

Scope of HVPS+ workshop: creation of

global implementation guidelines for

generic message set that reflect current

and evolving requirements of HVPS

space

Local communities can use the HVPS+

guidelines as a basis to further define

their local guidelines (taking into account

specific local requirements)

HVPS ‘like-for-like’ guidelines: existing

set of guidelines that guarantee

interoperability with FIN MT in cross-

border space

HVPS+ positioned in the standards sphere


HVPS+ - Scope of delivery and timeline

Ensure a common roll-out and implementation of ISO 20022 for HVPS communities

who wish to move beyond the existing pure ‘like-for-like’ HVPS guidelines

Phase 1 Revisit existing HVPS Market Practice & Implementation Guidelines (pacs.008, pacs.009) &

new requirements:

> camt.056 - refund request

> camt.029 - answer to camt.056

> pacs.002 - status

> pacs.004 - return

Planned end date: Q1 2017

Phase 2 Additional messages such as for Liquidity Management and Reporting, as well as the

Business Application Header

Date to be determined in Dec 2016


‘Taskforce’ consisting of MIs with ISO 20022 adoption plans (moving prom proprietary or FIN MT)

and MI member banks (> PMPG member banks, also involved in GPI)

HVPS+ contributors

Banks

First Rand Bank Ltd – South Africa

Société Générale - France

Standard Bank – South Africa

PMPG Member representing The Netherlands

PMPG member representing the UK

PMPG Member representing the US

Market infrastructures

APCA - Australia

Banca di Italia - Italy

Bank of England

EBA Clearing - France

European Central Bank

Deutsche Bundesbank - Germany

Federal Reserve Bank of New-York - US

Hong Kong Interbank Clearing Limited

Payments Canada

South African Reserve Bank

The Clearing House - US


New membership as of September 2016: Term Of Reference

1. Core

members 2. Advisers 3. Observers

Fixed group of

ISO 20022 MI Summit

members with ISO 20022

migration plans & PMPG

sponsored Banks

> Participation at HVPS+

meetings

> Advise on discussed

content

> Voting right

MIs that have already

adopted ISO 20022 and

accept to share their

experience

> Participation at HVPS+

meetings

> Advise on discussed

content

> No right to vote or to

influence

Parties (MIs, Banks, Vendors,

Standardisers, Market Practice

Setters) who want to be kept

informed

> Consultation of HVPS+

specifications

> Opportunity to provide

feedback to core members

for discussion by core group

Membership requests: [email protected]

> >


Agenda






SWIFT for ISO 20022

Q&A


45

SWIFT: your one-stop-shop for ISO 20022

ISO 20022 Standards

Platform/infrastructure

Migration enablers

Services

Products


46

SWIFT standards and ISO 20022

Complete

portfolio of

ISO 20022

standards

SWIFT is the

golden source of

ISO 20022

knowledgeRegistration authority

Contributor to content

In-depth knowledge of models,

data dictionary and messages

SWIFT has

unparalleled

expertise in

ISO 20022 adoption SWIFT has tools and

services for standards

& market practice

managementContributes to market practice groups

Supports communities with adoption

Insights into global adoption

All relevant business

domains

MyStandards & Readiness Portal


47


How to manage market practices?

Collaboration and

best practice

sharing in market

practice groups

Services to

help communities

assess, analyse,

map, create and

maintain practices

MyStandardsTools (MyStandards & Readiness

Portal) to create, compare, publish,

share, harmonize, implement and

test market practices

SWIFT has unique

market practice

expertise and tools to

mitigate risk


48


Expertise from the source

Get access to experienced

standards experts who:

• have developed

the ISO 20022 standards

• Are up-to-date on global

and local market practice

• Know the tools and

methodology inside out

• More than 100

standards projects for

more than 70 clients.

• Involved in all major

ISO 20022 initiatives

around the world

Reduce time & cost

for ISO 20022 standards

adoption, specification

and implementation

- Strategy and impact assessment -

- Standards analysis

- Message and market practice design


49

SWIFT : your one-stop shop to support your ISO 20022 project

MessagingFileAct

InterAct

SWIFTNetCopy

IntegrationAMH

IPLA

Converter

InterfacesAccess

Lite2

Solution

Management / CUGs

User administered

SWIFT administered

Message version management

Access management

ServicesISO 20022 consulting

and training services

B A S I C S

S

t

a

n

d

a

r

d

s

Tools and content

• MyStandards

• MyStandards Base Library

• On-boarding portal

• MI test portal (T2S)

Packaged contentRe-usable, customisable

mapping logic, e.g. for Funds

V A L U E A D D S

S

T

A

N

D

A

R

D

S

ISO

20022


50

Questions?

Documents

I “so” want to know about - Texpo - A Treasury ...€¦ · I “so” want to know about ... When sharing the presentation with customers, ... to map to MT messages for cross-border