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( 'l1TTrl mcrn: ctfr ~-1 fi:if.i«;, m, 1!ffi 1lRc!A ~) COCHIN SHIPYARD LIMITED (A Government of India Category-1 Miniratna Company, Ministry of Shipping)

cfilrncfi "Qcf i;r~mra, ~:ITT"JT / P&A DEPARTMENT

No.PERL/17(105)/97 Pt V Date: 02 March 2020

NOTICE INVITING TENDER FOR EM PAN ELM ENT OF HOSPITALS FOR TREATMENT OF CSL BENEFICIARIES

Period of Empanelment Five years extendable for a further period on mutual agreement

Date & Time of Pre-Bid Meeting 1400 hrs, 16 March 2020 Last Date & time for submission of tender 1400 hrs, 30 March 2020 Date and time of opening of Technical Bids 1430 hrs, 30 March 2020 Date and time of opening of Financial Bids. Only technically qualified bidders will be

intimated about date and time of opening of Financial Bids.

Contact Persons 1. Subramanian K K Assistant General Manager (HR} subramanian.kk@cochinshipyard.com 0484- 2501819

2. Dr. Sudhir CT Chief Medical Officer sudhir.ct@cochinshipyard.com 0484- 2501234

3. Arun V Manager & Asst. Welfare Officer arun.v@cochinshipyard.com 0484- 2501740

1. Introduction and Objective Cochin Shipyard Ltd (CSL} is a Government of India listed Company under the administrative

control of Ministry of Shipping. The Company intends to empanel hospitals in Ernakulam

District, Kerala for the treatment (inpatient & day care) of CSL beneficiaries. Total number

of beneficiaries is about 15000 Approx. To this end, CSL invites competitive bids through .•.

Open Tender from Hospitals in Ernakulam District, Kerala for providing IP/ Day care medical

treatment for the following beneficiaries:-

• CSL employees and their dependents.

• CSL Executive trainees and their dependents.

~ ~ • "IT~rmf.p_p WR, 'TI'.311.~ "ff 1653, ~ 'TI'. 311., ~ - 682 015 Registered Office • Administrative Building, P.O. Bag No. 1653, Perumanoor P.O., Kochi - 682 015 ~ / Phone : +91(484) 2361181 / 2501200 q,f<ffi / Fax : +91 (484) 2370897 / 2383902

• CSL retired employees and their dependents.

• CISF personnel in CSY unit and their dependents.

• Project Officers on contract basis and their eligible dependents.

• On Contract workmen not covered under ESI and their eligible

dependents. '

• Trainees not covered under ESI.

• METI faculty.

• METI trainee.

• Any person referred by Doctors of CSL.

2. Scope of Work

2.1. Overview:

2.1.1 To provide cashless treatment (inpatient & day care) on credit basis to the CSL

beneficiaries as mentioned above.

2.2. Eligibility Criteria.

2.2.1 The hospitals shall be classified in to FOUR different categories based on the facilities

available in the hospitals as follows. Hospital can apply for empanelment only in one

category.

2.2.1 (a) Super speciality hospitals with tertiary care facilities

• Minimum 300 beds capacity

• Super speciality departments like Cardiology, Cardio Thoracic Surgery, Urology,

'

Nephrology, Plastic Surgery, Neurology, Neuro Surgery, Oncology, Onco surgery,

Endocrinology etc. (minimum five super speciality departments mandatory).

• Facilities like Cathlab, MRI, CT Scan, Mammogram

-• NABH or equivalent Accreditation for all facilities /departments

2.2.1 (b) Multi Speciality hospitals

• Minimum 200 beds capacity.

• Departments like General Medicine, General Surgery, Obstetrics and Gynecology,

Pediatrics, Orthopedics, Ophthalmology, ENT etc (minimum five speciality

'

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departments mandatory. Super speciality departments desirable but not

mandatory).

2.2.1 (c) Speciality hospitals

• Minimum 50 beds capacity

• Departments like General Medicine, General Surgery, Obstetrics and Gynecology,

Pediatrics etc (minimum one speciality department mandatory)

2.2.1 (d) Other Speciality hospitals

• No minimum bed capacity requirement.

• Day care facilities required

• Ophthalmology, Infertility, Obstetrics and Gynecology, ENT, Dermatology, Dental

etc. (minimum one speciality department mandatory).

2.3. Obligation of CSL

2.3.1 CSL shall provide a detailed list of CSL beneficiaries and its list of empanelled hospitals.

2.3.2 CSL shall also provide entitlement of each employee for IP / day care treatment and

shall also issue health card to all CSL beneficiaries.

2.3.3 In the case of planned inpatient/ day care treatment, authorization letter shall be issued

duly signed by CMO of CSL or Medical Officer(s) authorized by the CMO prior to

commencement of treatment.

2.3.4 In the case of emergency inpatient / day care treatment, authorization letter for the

treatment shall be issued by CMO of CSL or Medical Officer(s) authorized by the CMO

based on the information received from the hospital.

2.3.5 Bills received f.rom the hospital along with the discharge summary and treatment details

shall be scrutinized by CSL for processing the payment.

2.3.6 CSL shall make payment towards IP/Day care treatment only based on the entitlement of

the employee as indicated at 2.3.2 above. Any expenses incurred beyond his

entitlement, any consequential increase in expenses for treatment and the differential

amount thereof has to be borne by the concerned employee.

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2.3.7 CMO CSL or authorized Doctors by the CMO shall refer the patients to the hospital for

treatment considering the facilities available at the hospital and the cost of treatment. · 1

Decision of CMO CSL in this regard will be final and binding.

2.4. Obligation of Hospital

2.4.1 Provide cashless inpatient/ day care treatment on credit basis to CSL beneficiaries as per

the rates agreed between CSL and hospital.

2.4.2 Diagnosis, treatment planned and estimated cost of treatment & procedures and

approximate duration of treatment shall be communicated to CMO CSL in the prescribed

format on admission.

2.4.3 In case of emergency the hospital shall provide the treatment to the patient and

intimation in this regard as per 2.4.2 above has to be communicated to CMO CSL. In such

cases, the Authorization letter shall be provided by CSL to the hospital at the earliest. The

beneficiary shall produce his/her identity card provided by CSL before admission in the

hospital in such cases. Under no circumstances, the hospital shall deny treatment nor

raise demand for advance payment.

Emergency medical treatment means services or supplies provided by the

hospital that are medically necessary to treat any illness or other condition that

is acute (onset is sudden and unexpected), considered life threatening, and one

which, if left untreated, could deteriorate resulting in serious and irreparable

harm.

2.4.4 Submit detailed bill along with discharge summary and treatment details of CSL

beneficiary to CMO, CSL after discharge of patient for processing payment.

2.4.5 The hospital shall verify the identity of patient (employee/dependent) with the

database/identity card provided by CSL and shall provide the treatment based on the

entitlement of such employee and dependants.

2.4.6 The hospital shall furnish the names and details (mobile number, E-mail address) of

at least one Medical Officer and two Nodal Officers, who can be contacted in case of

eventuality/emergency as well as for all administrative issues in respect of services and

billing.

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2.4.7 Any liability arising due to any default or negligence in providing or performance of the

medical services shall be borne exclusively by the hospital, which alone shall be

responsible for the defect and/ or deficiencies in rendering such services. CSL shall not be

held responsible for the medical negligence and further financial and legal

commitments/formalities.

2.4.8 The hospital should follow the condition mentioned at clause 2.3.6 while preparing bills to

CSL for payment. Any expenses beyond the entitlement of employee will not be borne by

CSL. In such cases, hospital shall make its own arrangement to collect the additional

amount from the concerned employee directly.

2.4.9 The charges for the treatment of all categories of procedures as a package are to be

charged according to the package rates only. The cost of items like stent, valves, pace

makers, implants, prosthesis etc which is not included in the packages if used, the hospital

shall charge only the rate prescribed by the National Pharmaceutical Pricing Authority

(NPPA) wherever applicable.

2.4.10 All investigations to assess fitness for the surgery prior to the admission of patient for

any elective procedure should be included as part of the package.

2.4.11 The procedure and package rates for any diagnostic investigations, surgical procedures

and other medical treatment for beneficiary of CSL shall remain firm and not be

increased during the tenure of the contract.

2.4.12 Empanelled hospital shall submit the monthly report to CMO CSL by io" of every month

in the format prescribed by CSL.

2.4.13 Empanelled hospitals shall submit all medical records of CSL beneficiaries in soft copy

format to CMO CSL. '

2.4.14 During the in-patient treatment of CSL beneficiaries, the empanelled hospitals shall not

ask the CSL beneficiaries to provide separately the medicine/sundries/equipment or

accessories from outside. Hospital should provide the treatment within the package

rates, as agreed which includes the cost of all items.

2.4.15 Empanelled hospital shall communicate to CSL about any changes in the list of

doctors/staff strength/ nodal officers /infrastructure etc.

2.4.16 Empanelled hospital shall submit new proposal for empanelment of any additional

facilities/procedures created during the agreement period and the same shall be

reviewed and such facility/procedures shall be included only on a mutually agreed rate.

2.4.17 Empanelled Hospital shall not use the name of CSL or its logo in any of the advertisement

or for commercial purpose of the hospital.

2.4.18 Empanelled hospitals shall refer the patient to other empanelled hospital as per 2.3.1.

3. Mode of Tendering:

The bid is under two bids system i.e. Technical Bid and Financial Bid. Bids should be

prepared in accordance with the prescribed format Annexure - I (Technical Bid), Annexure -

II (Financial Bid). Bidders are advised to submit the bids in two separate sealed envelopes

superscribing "Technical Bid for empanelment of hospitals for treatment of CSL

beneficiaries" and "Financial Bid for empanelment of hospitals for treatment of CSL

beneficiaries". Both sealed envelopes should be kept in a third sealed envelope

superscribing "Tender for empanelment of hospitals for treatment of CSL beneficiaries"

addressed to The Asst. General Manager (HR), P&A Department, Cochin Shipyard Ltd and

to be dropped in the tender box kept at Visitors' Facilitation Centre, Ravipuram Gate of

Cochin Shipyard on or before the stipulated date and time. Tenders received after the

stipulated time will be rejected summarily. Any other mode of submission of bid shall not

be considered.

4. Pre-Bid meeting

4.1 Bidder requiring any clarification on the Notice Inviting Tender (NIT) may raise the same

during the Pre-bid meeting scheduled on 16 March 2020 at 1400 Hrs at Cochin Shipyard

Limited, Kochi-15.

4.2 Two representatives of each bidder will be permitted to attend the pre-bid meeting.

Bidders are advised to study the bid document thoroughly and prepare queries if any for

the pre-bid meeting.

4.3 Technically and commercially competent senior representatives of the bidder shall attend

the pre bid meeting.

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4.4 CSL reserves the right to issue corrigendum to this tender based on any clarification/issues

raised in the pre-bid meeting if it is found necessary. Corrigendum to the tender shall be

published on CSL website.

4.5 Non-attendance in the pre-bid meeting will not be a disqualification. After the pre bid

meeting queries or doubts on any aspects of the tender from bidders will not be

entertained.

5. Technical bid

5.1 The bidder shall fulfill eligibility criteria as per Technical Bid and shall submit all documents

required as per Annexure I. All pages should contain the signature of the authorized

person of the bidder.

5.2 The bidder shall submit the list of all procedures/ investigations/ facilities available in the

hospital without indicating any rates in the format available with the hospital. A sample

format is at Annexure II. The list should be exhaustive and complete in all respects.

5.3 The technical bid should not contain any price information of treatments / procedures /

investigations etc. Disclosure of any price /rate shall be liable for disqualification/ rejection.

5.4 Technical Bid shall be evaluated by the Committee appointed by the Competent Authority

of CSL.

6. Documents to be submitted along with the Technical bid:

6 (a) Valid copy of NABH or equivalent accreditation in case of Super specialty hospitals with

tertiary care facilities.

6 (b) Affidavit that the information provided in the technical bid has been correct in case of

other categories of hospitals. Copy of application for NABH/JCI accreditation can also be

submitted as proof.

6(c) Submit the list of all procedures / investigations / facilities available in the hospital

without indicating any rates. The list should be exhaustive and complete in all respects.

6(d) State registration certificate/ registration with local self government/statutory

bodies wherever applicable.

6(e) Compliance with statutory requirements of Bio-medical Waste Management.

6(f) Fire Clearance certificate and details of Fire Safety mechanism in the hospital.

6(g) Registration under Pre-natal Diagnostic Technique (PNDT) Act 1994 if Ultrasonography

facility is available.

6(h) Atomic Energy Regulatory Board (AERB) approval for imaging facilities/Radiotherapy,

wherever applicable.

6(i) Certificate of registration for Organ Transplant facilities, wherever applicable.

6(j) Copy of PAN Card of Hospital and GST Registration Certificate.

6(k) Details of Board of Directors/Partners/Trustees/Proprietor(s) of the hospital as

applicable.

6(1) Documentary evidence for the constitution of the Hospital such as Memorandum and

Articles of Association, Partnership deed, trust deed, Registration etc. with details of the

Name, Address, Telephone Number, Fax Number, e-mail address of the firm and of the

Managing Director/ Partners/ Proprietor/Managing Trustee/Trustees.

6(m) The instruments such as power of attorney, resolution of board etc., authorizing an officer

of the Tenderer duly signed by the Authorized signatory of the Hospital and such

authorized officer of the Tenderer should sign the tender documents.

6(n) A self-attested affidavit stating that "the hospital has not been de-empanelled /blacklisted

/debarred by any State Government or Central Government Organization."

7. Financial Bid

7.1 The bidder shall submit the list of all procedures/ investigations/ facilities available in the

hospital with rates in the format available with the hospital. A sample format is at

Annexure II. This list should be exhaustive and complete in all respects.

7.2 The price should be quoted in Indian Rupees only.

7.3 Bidders must certify that the rates quoted by them are not higher than the existing rates

being charged from public.

7.4 The bidders are requested to enter the rates with due care and requests for correction

after submission of tender shall not be entertained.

8. Language of the bid.

All bids and supporting documents shall be submitted in English and should be clear, free

from jargons and ambiguous words or phrases requiring interpretation. Expressions like

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"subject to availability", "subject to acceptance", "to be provided later" etc shall not be

accepted.

9. Validity of Tenders

Tenders shall remain valid for acceptance for a period of 90 days from the date of tender

opening. The bidder shall not modify, vary, alter any information provided in the tender

or cancel the tender during the said period.

10. Conditional Offers

The bidder should submit their offer without any conditions / counter conditions

anywhere in the tender document. Conditional tenders, if any, shall be summarily

rejected.

11. Submission of Bid/Tender

Last date and time for submission of Bid/Tender is 30 March 2020 at 1400 Hrs

12. Opening of Tenders.

12.1 The Technical bid will be opened on 30 March 2020 at 1430 Hrs at Cochin Shipyard Ltd,

Kochi-15 by the committee nominated by the competent authority of CSL.

12.2 CSL may seek clarification from bidder on any aspects of the bids submitted or any

additional documents for evaluation.

13. Evaluation of Technical bids

The Committee constituted will scrutinize the documents received along with the

technical bid, facilities, accreditation etc. Decision of the committee to qualify the

bidders shall be final, conclusive and binding.

14. Evaluation of Financial bids

14.1 Financial bids of the technically qualified bidders only shall be opened.

14.2 The Committee constituted for evaluation of Financial Bid shall scrutinize the rates

quoted by technically qualified hospitals.

14.3 The Committee shall negotiate the rates with the hospital for finalization of rates for

each item.

14.4 Hospitals with adequate facilities, accreditation and those who agree for competitive

rates shall only be empanelled by CSL. CSL reserves the right to qualify / disqualify /

accept/ reject any or all bids.

15. Canvassing

Canvassing in any form is strictly prohibited and liable for rejection.

16. Validity of empanelment.

The empanelment shall be valid initially for a period of five years and can be extended

for further period on mutual agreement.

17. Execution of Document

17.1 The bidder shall be deemed to have full knowledge of all documents and the submission

of a tender by a bidder implies that he/she has read all the conditions and has made

himself aware of the scope and specifications and other factors bearing on the tender.

17.2 The successful bidder will be required to execute an agreement in the prescribed format

(to be provided later) at his expense on Non-Judicial stamp paper worth Rs.200/- for the

due and proper fulfillment of the contract within 5 working days, on receipt of

intimation regarding acceptance of his tender.

18. Disqualifications

CSL may at its sole discretion and at any time during the evaluation of proposal, disqualify

any bidder, if the bidder:

(i) Made misleading or false representations in the forms, statements and attachments

submitted in proof of the eligibility requirements;

(ii) Failure to provide clarifications if any sought;

(iii) Declared ineligible by the Government of India/State/UT Government/statutory bodies

for corrupt and fraudulent practices or is blacklisted during the previous 5 years

(iv) Failure to arrive at mutually agreeable rates through negotiation.

(v) Failure to execute an agreement as per para 17.2 within the stipulated time.

19. Process For De-Empanelment

19.1 De-empanelment process can be initiated by CSL against the empanelled hospitals on the

following grounds:

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a) Misrepresentation of facts or claims

b) Fraudulent billing

c) Wrongful beneficiary identification

d) Overcharging and administration of unnecessary procedures/investigation

e) Poor feedback and complaints from CSL beneficiaries

f) Unethical medical practices

g) Inappropriate behavior by the hospital staff

h) Punishment/ Notice/ Fine from the statutory and regulatory bodies.

i) Any other valid reasons.

19.2 After scrutiny, enquiry and investigation of the above reports/complaints, CMO CSL shall

forward his recommendation to the competent authority for de-empanelment.

20. Monitoring And Medical Audit

CSL reserves the right to inspect the empanelled hospitals at any time to ascertain their

compliance with the requirements of empanelment. CSL shall periodically review the

performance in delivery of service in the hospitals for irregularities, unjustified

investigations and prolonged stay, etc., and if found involved any wrong doings, the

concerned empanelled hospital would be removed from panel and black listed for future

empanelment.

21. General Terms & Conditions

21.1 The general terms and conditions of contract is available on CSL Website

www.cochinshipyard.com.

21.2 Any claims, disputes and or differences (including a dispute regarding the existence,

validity or termination of this contract) arising out of, or relating to this contract including

interpretation of its terms shall be resolved through joint discussion of the Authorized

Representatives of the concerned parties. However, if the disputes are not resolved by

the discussions as aforesaid within a period of 30 days, then the matter will be referred

for arbitration of a sole arbitrator to be appointed jointly by mutual consent of the Parties

in accordance with the provisions of the Arbitration and Conciliation Act 1996 and rules

made there under including any modifications, amendments and future enactments

thereto. The venue for the Arbitration will be Kochi and the decision of the arbitrator shall .• be final and binding on both parties.

21.3 Jurisdiction of Court: This contract is governed by the laws of Republic of India and shall

be subject to the exclusive jurisdiction of the courts in Ernakulam.

For Cochin Shipyard Limited,

~ ~~~I AK SU BASH

"3ll lffl ~(~cl'~)~- ~~~ .

DGM (P&A} & CWO

UNDERTAKING BY THE BIDDER Cochin Shipyard Ltd. ~ I Koc hi - 682 015

This is to certify that I/We before signing this tender have read and fully understood all the terms and conditions contained herein and undertake myself/ ourselves to abide by them (Page Nos.1 to 12 and Annexures). ,

(Name and Signature of the Authorised Person of the Bidder with seal of the firm)

Place:

Date:

Encl: As above

List of Annexures:

Annexure-1 Format of Technical Bid.

Annexure - II Format of Financial Bid.

Annexure - Ill Undertaking to the effect that the hospital has not been blacklisted.

.•

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