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I. Key Features
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What is eServices 2.0?
Security insight and efficiency platform that provides real-time visibility on your
security systems – intrusion, access, video, fire – on a single online interface.
v
• Single Sign-on for All Security Data: real-time visibility on
all your security systems
• Identify Trends & Perform Predictive Analytics: with
feature-rich personalized dashboard
• Business Intelligence on the Go: Full Functionality on Any
Device
• Save Time with Self-service: Manage passcards, action
plans, schedules and more online
• Built on Customer Feedback: Request new features with a
direct link to development team
• Intuitive, User-Interface: Easy navigation, auto form
complete functionality and more
• Reporting How You Want It: Create custom filters and
report on the data points that matter to you
Why does it matter to Customers?
Streamline Data for Actionable Decisions
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eServices 2.0 turns Insight into Intelligence by giving
you the power to streamline and digest all your
security data on a single, personalized dashboard for
actionable decisions.
Visualize data your way – Completely customizable,
you define the report, filter criteria, grouping, time
span, and visualization type.
eServices 2.0: Feature-Rich Personalized Dashboard
eServices 2.0 We Hear You, & STANLEY Responds
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Direct Access to STANLEY
The Issue & Feature Request
functionality in eServices 2.0 gives
you a direct link to the product
development team.
Total Transparency
When you utilize the Issue & Feature Request tool,
you can:
• See the status of your request
• See when the team starts development
• See when the feature will be completed
• View a full history and tracking of logged requests
• Share comments with the development team for
even more transparency
1 2
eServices 2.0 is built on over a decade of customer feedback, and we are
always looking to hear what you need to make your security operation more
productive.
eServices 2.0: Save Time With Self-Service Features
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1
Identify trends,
control user
access, create
real-time
notification alerts
and get reports
how you want
them.
2
View & manage
system activity,
drill down and
identify issues,
and manage
passcards,
action plans, call
lists, open/close
schedules, etc.,
all online.
3
Stay informed
with installation
and service
projects across all
your locations,
schedule service
requests online,
and track your
service
technician’s ETA.
4
Control costs and
manage all
invoices, contracts,
and associated
documentation
online.
GET THE BIG PICTURE WITH ALL THE DETAILS
Account
Management Monitoring Installation &
Service Billing
eServices 2.0: Reporting How You Want It
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Group, sort, and filter your locations based on custom tags you
create; such as facility types, regions, or other criteria of your choice
– so you can see the data that matters to you
Save time and perform predictive analytics based on your real-time
reporting data
View data your way, with customizable visualization options that let
you define the report, filter criteria, grouping, time span, and chart
type
II. Navigation
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eServices 2.0 - Login & Landing Page
Initial login and
password prompt
Landing page after login
STANLEY Security’s eServices 2.0, has been enhanced with a new look and feel, providing a more user-friendly navigational
experience and more robust reporting functionality.
New look & feel – with
ease of use navigation
enhancements
Stay informed with the
latest on eServices and
STANLEY
Valid email address is
required for each unique
user to get access and
password.
eServices 2.0 – Product Issues & Feature Requests
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Click Link to provide eServices Feedback
Type a detailed description of what
was done and what happened.
Select issue type – bug, feature, navigation, usability or support
Enter - Menu section & Issue
New self-service issue
logging feature for a
direct link to the
product development
team
Select Priority Level – Critical, Major, Medium, Minor
Able to view history &
status of requests for
even more
transparency
eServices 2.0 – Contact STANLEY business functions
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Connect with
functional areas
within the STANLEY
team to address your
issues.
eServices 2.0 – My Account Menu
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• Details User name, phone, time zone, language and company information
• Change Password User level password management for real-time business requirements
• Manage Subscriptions Report subscriptions on demand via email daily, weekly or monthly
• Setup eInform Notifications Email notifications to keep you informed real-time about projects, installs and
service appointments
• Customize Executive Dashboard Puts you in control of your eServices experience with customizable dashboards to
help manage business operations
• Sign Out Exit the eServices application
My Account provides general
user experience
administration and access to
additional Hosted and
Managed Services
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Hosted Services Offers quick easy access to other Hosted Services offerings like eAttendance and eVideoCloud – future release will enable single sign
on capability.
Stanley Managed Services Offers quick easy access to other STANLEY Managed Services offerings like eAccessManager and eVideoManager Reports –
customers with eAccessManager or eVideoManager will have access to these report options.
eServices 2.0 – My Account – Hosted Services & STANLEY
Managed Services My Account also provides
access to Hosted Services
like – eAttendance,
eVideoCloud as well as
STANLEY Managed Services
like eVideoManager and
eAccessManager
eServices 2.0 – Executive Dashboard
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eServices 2.0 has new, feature-rich customizable dashboards with the ability to access the full breadth of STANLEY’s
eServices from via the web on any mobile device.
Dashboard metrics to
provide quick easy
insight into your
business
New customizable
dashboard widgets to
design to your key
metrics
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eServices 2.0 – User Management & Permissions
Self-service user &
permission
administration down
to the report level
Setup User contact
details and Multi-
language support for
regional needs.
Configure User level
functional access – to
the 5 key touch points
Individual User Level Setup and Management of Functional Access
eServices 2.0 – User Management & Permissions
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Create Groups and select
specific functions and reports
to allow access for their
business role.
Reset User Passwords,
Enable or Disable Account
Status, Login for Admin to
Impersonate a User to setup
and functionality
Define Tag Access, Location
Access and Functional Role
for each User the Admin
manages
Full Admin level User Management to configure Roles, Access, Account Status and
Reset Passwords on demand.
Edit Group access
permissions and
members
eServices 2.0 – Account Management - Locations - Menu & Reports
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Location Report - Creates a report of existing locations with Stanley CSS monitoring and/or services provided to the customer.
Accounts with
multiple locations to
provide a complete
listing
eServices 2.0 – Account Management - Locations – Manage Tags -
Menu & Reports
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What are Tags? •Tagging lets you define your own detail
about the sites to report against. This could
be the traditional district/region hierarchy,
but also could be used to identify facility
types i.e. warehouse, storefront, or other
criteria of your choice that you would like to
report against.
•Replaces Location ID, Group 1; and Group
2 text fields in legacy version of eServices
Manage Location Tags – Associate predefined tags to specific locations or groups of locations for more responsive filtering and
searches.
Manage Tags – Create unique tags for your site locations to help with grouping and allow for quick easy call-up based on key
words.
Add and modify
Location based Tag
references
Select and associate
specific tags to
locations.
eServices 2.0 – Account Management - Documents - Menu & Reports
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Performance Scorecard - The Performance Scorecard measures Stanley CSS’s performance in the five key customer touch-points: Account
Management, Installation, Service, Monitoring, and Billing on your account. The report is generated quarterly and updated so you may access it online.
Requirements Document - This co-authored custom document contains clear and specific guidelines for all five of the Stanley CSS key customer
touchpoints: Account Management, Installation, Service, Monitoring, and Billing. The Requirements Document is used throughout our partnership to make
sure your security needs are met.
National Account Customers Only
National Account customers only –
Provides a Scorecard summary of
the account for the year .
Requirements doc outlines
guidelines for 5 key touch points.
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eServices offers the User various reporting options:
Excel Advanced Export – Immediate export of selected report data from eServices 2.0 to Excel data format.
Online Report – Initiate report criteria from eServices and display within eServices Report Viewer.
Report PDF Export – Initiate report data criteria from eServices and export to PDF data format.
Background Excel Report- Initiate report criteria from eServices and export to Excel data format in the background to be sent to users email address.
eServices 2.0 – Report Viewing Options
Multiple report
options for eServices
report viewing or
export formats.
eServices 2.0 – Monitoring – Tests - Menu & Reports
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Alarm Test Report Options – Allows specification of zones which will not be included on Alarm Test Reports.
Alarm Test Report - Creates a report that will show all test activity for your system.
Alarm Test Summary Report – Creates a report that will show all summary of all test activity for your system.
Test Queue Report - Display & print a list of accounts that are currently in test or run away. Run away is a panel in trouble.
Fire Test Report - Creates a report that displays fire test information for your account.
Offers various Alarm
and Fire Test report
formats.
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eServices 2.0 – Monitoring – Activity - Menu & Reports
All Activity Report – Creates a report that will show all alarm activity on your accounts.
Unscheduled Activity Report – Creates a report that allows viewing of unscheduled activity on all or one of your locations.
Weekly Summary Report – Creates a weekly report summary of all alarm activity on your accounts.
Incident Summary – Creates a summary count of the incidents which have occurred for this Customer ID.
Incident Report – Creates a report that allows viewing of incidents that have occurred on all or one of your locations or systems.
Not Armed Summary – This report shows a summary of all systems that were not armed during a prescribed timeframe.
Not Armed Report – This report shows any systems that were not armed during a prescribed timeframe.
Open/Close Report – Creates a report for viewing of open and close activity (disarming & arming alarm system) on one or all site locations.
Status Report – Creates a report that displays current status.
Fire Inspection History Report – Creates a report that will show the fire inspection history of your accounts.
Reports that show
activity and details
around various
Intrusion events and
Fire Inspection reports
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eServices 2.0 – Monitoring – Activity - Menu & Reports
New select Tag
feature to call up pre-
defined groups of
location
New expanded
reporting date range
by customer account
level access
Quick easy selection
of report criteria to
return specific data
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eServices 2.0 – Monitoring – Tests - Menu & Reports
New auto-fill feature
for location based
information. Will
match account name,
address, city or zip
code.
Alarm Test Report Options– Allows specification of zones which will not be included on Alarm
Test Reports.
Alarm Test Report – Creates a report that will show all test activity for your system.
Alarm Test Summary Report – Creates a report that will show all summary of all test activity for
your system.
Test Queue Report – Creates a report that will generate a list of your accounts which are
currently in test.
Fire Test Report – this report shows the last date and next scheduled date of Fire inspection.
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eServices 2.0 – Monitoring Maintenance - Menu & Reports
Edit Access / Call List – Allows you to edit Call List of who will be called when an Action Plan is used to respond to a signal from a site location.
Action Plan Report – Creates a report that shows the details of Action Plans.
Invalid Phone Number Format Report – Creates a report that displays invalid phone number formats (i.e. not enough digits) for your account.
Open / Close Schedules – Creates a report of the Open/Close Schedules which are entered for a given Customer ID.
Panel Help Report - Creates a report that displays information about the panel for this account.
Zone Report – Creates a report that displays zone information for an account.
Alarm Permits Report – Creates a report of any permits attached to each account.
Provides access rights to
admin and configure
reports as well as to run
reports around security
maintenance functions.
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eServices 2.0 – Monitor Menu – Maintenance – Edit Access Call List
Add/Remove/Edit
Access Call List
Call Order
The order to contact the individuals in response to an alarm or incident is
designated from Level 1-4 in sequence.
Functional Capabilities
Level 1-4 are the Passcard roles and Level 1 has the Admin level of
functionality, while Level 4 can only Arm and Disarm their system..
Identify a
Location to
Edit Access
Call List
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eServices 2.0 – Monitoring – Passcards - Menu & Reports
Passcard Search – Creates a report for you to view all passcards which match the given name entered.
Passcard Access Report – Creates a report so you can view accounts that a passcard is valid for.
Passcard Usage Report – Creates a report that will display the passcard holders activity.
Print Passcards – Allows printing of select passcards.
Creates reports
around Passcard
Access and Usage
Also provides ability
to Print Passcards.
eServices 2.0 – Install & Service - Menu and Reports
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Create Service Request - Creates a service request for given Customer ID.
Installation Report - Creates a report that allows viewing of pending installations, completed installations, or both.
Preventative Maintenance Report – Creates a report that displays preventative maintenance for your account.
Service Repair Report - Creates a report that allows viewing of pending service repairs, completed service repairs or both.
Service Request List – Creates a report that allows viewing of pending service repairs, completed service repairs or both.
Service Request Report – Creates a report that provides detailed information on a particular service request.
Access to Create
Service Requests as
well as reports
associated with
Services and
Maintenance done by
STANLEY.
eServices 2.0 – Billing Menu & Report Options
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Billing Report - Creates a report that allows viewing of unpaid invoices, paid invoices or both.
Spend Report - Creates a report that allows viewing of Spend Amounts for installation and recurring Stanley CSS services contracts.
Ability to pay invoices
online from eServices
Customer access to
review paid/unpaid
invoices and specific
details associated
with location spend.