I.quarantine.doh.gov.ph/wp-content/uploads/2019/12/BOQ-Citizen-Cha… · Fecalysis Php200.00 Urinalysis Php200.00 RPR Php300.00 Certificate for Board of Investment Php1,000.00 Lost

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I. Mandate: BOQ’s Strategic direction and priorities are anchored on its legal mandates that provide its

purpose and mission, its aspirations for itself and its institutional core values.

II. Vision: A world-class organization on local and international health travel surveillance to prevent the

global spread of diseases.

III. Mission: BOQ prevents the spread of public health emergency of international concerns (PHEIC) with

minimum interference to international travel trade.

IV. Service Pledge: We, the officials and employees of the Bureau of Quarantine, pledge and commit to deliver

quality public services as promised in this charter.

Service with integrity

Be prompt and timely

Display procedures, fees and charges

Provide adequate and accurate information

Be consistent in applying rules

Provide feedback mechanism

Be polite and courteous

Demonstrate sensitivity and appropriate behavior and professionalism

Wear proper uniform and Identification

Be available during office hours

Respond to complaints

Provide a comfortable waiting area

Treat everyone equally

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LIST OF SERVICES

Central/Head Office Page Number

Medical Services Division 6-8 Surveillance Division 9-12

Inspection Division 13-33

Provincial Office Page Number

Laoag 34

Bataan 35

Clark 36-41

Lucena 42-43

Batangas 44-51

Palawan 52-57

Cebu 58-70

Bacolod 71-79

Kalibo 80-82

Iloilo 83-97

Cag. De Oro 98-112

Davao 113-128

General Santos 129-134

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BUREAU OF QUARANTINE

CENTRAL OFFICE AND PROVINCIAL STATIONS

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# Medical and Physical Examination Section

Screening of infectious diseases including emerging and re-emerging diseases and lifestyle-

related diseases among food handlers for employment purposes and foreigners for immigration

purposes through the conduct of medical and physical examination

Office or Division: Medical Services Division- Medical and Physical examination Section

Classification: Highly Technical Application

Type of Transaction:

Who may avail: 1. Food handlers (food establishments at points of entry; inflight catering services) 2. Aliens/foreigners for immigration purposes

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Personal appearance 2. I.D. Picture (formal attire; white background) For food handlers: 1x1 ID picture - 2 pcs For aliens: 2x2 ID picture - 3 pcs 3. For food handlers: Company I.D. For aliens: Original Passport 4. Duly accomplished BOQ

Medical and Physical examination forms 5. Required Examinations: All laboratory examinations and x-ray results should have been done within the last 6 months to be considered valid, unless required otherwise.

Tests can be repeated if there are findings.

Bureau of Quarantine Imaging center/ Photography studio of applicant's choice

Bureau of Quarantine

For food handlers: Physical Examination Chest x-ray Routine Urinalysis Fecalysis for Ova and Parasites and stool culture Blood test -RPR For Aliens: Physical Examination Chest x-ray (for clients 11 years old and above) Routine Urinalysis (for I year old and above) Fecalysis for Ova and Parasites (for 1 year old and above) Blood test -RPR Additional laboratory tests and vaccination requirements for selected nationalities:

Bureau of Quarantine Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result)

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Please see attached document. Tests and vaccination requirements may change based on current WHO guidelines

1. Malarial Smear 2. Polio vaccination Certificate 3. Yellow Fever International Certificate of

Vaccination

Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Bureau of Quarantine or other DOH accredited clinics/hospitals (original copy and duplicate of result) Philippines - Bureau of Quarantine

Other countries - WHO accredited sites (original copy and duplicate)

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

Requirement Information and Registration

Inform clients of the needed requirements Register client's name in Section's Client Tracking Record Give queue number to client

5mins Admin Officer

Document review Check for completion of appropriate forms, validity of tests if already done, and authentication of duplicate copies of necessary laboratory and medical requirements

5mins Quarantine Nurse

Payment at Cashier Receive payment and issue receipt

For food handlers: Documentation Fee Php300.00 If tests are to be done at BOQ: Chest x-ray Php200.00 Fecalysis Php100.00 Urinalysis Php100.00 RPR Php200.00 For aliens: Documentation Fee Php500.00 If tests are to be done at BOQ:

5mins Cashier Officer

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Chest x-ray Php400.00 Fecalysis Php200.00 Urinalysis Php200.00 RPR Php300.00 Certificate for Board of Investment Php1,000.00 Lost Document/Re-Stamping Php300.00

Vital signs measurements and pre-evaluation of medical documents ***for those who will do the tests at BOQ, additional steps will be added. Please refer to the steps submitted by the Laboratory Section General Medical History and Physical Examination, and Laboratory Evaluation Issuance of Medical Clearance

Examination on general appearance and vital measurements Review completeness of documents Pre-evaluation of laboratory results Conduct medical history and physical examination Evaluate laboratory and x-ray results. Refer to appropriate physician if necessary Summarize defect/ diagnosis, and recommendations Completion of medical record Issue medical clearance and/or BOQ stamp on the passport for physically and mentally fit aliens Issue Class "A" or "B" Certificate for aliens with minor to dangerous disease Issue Health Card for food handlers

None None None

5mins 5mins 5mins

Quarantine Nurse Quarantine Medical officer Quarantine Medical officer Administrative Officer

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# Service Name : Issuance of Human Remains

The Bureau of Quarantine is a regulatory agency mandated to ensure maximum security against

introduction or spread of diseases from one port to another within and other country. Under Section 52.2

of the Implementing rules and regulation of Quarantine Act of 2004, R.A. 9271 "Human remains for

transport to foreign or domestic ports shall secure Quarantine permit before shipment".

Office or Division: Surveillance Division

Classification: Simple Transaction

Type of Transaction: G2C, G2B and G2G

Who may avail: Next of kin or any representative


a.) Human Body 1. Death Certificate or true copy thereof

reviewed and signed by the City Health Officer

2. Embalming Certificate 3. Transfer permit

Local civil registrars/ City Health Office Funeral City Health Office

b.) Human Ashes 1. Death Certificate or true copy thereof

reviewed and signed by the City Health Officer

2. Cremation Certificate 3. Transfer permit

Local civil registrars/ City Health Office

Funeral

City Health Office

c.) Human Bones 1. Death Certificate or true copy thereof

reviewed and signed by the City Health Officer 2. Transfer Permit 3. Exhumation Permit

Local civil registrars/City Health Office City Health Office

City Health Office

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1.) Submit original and photocopy of each requirements to the BoQ personnel .

Review and evaluate Documents presented. Check for completeness and validity of supporting document/requirements

3 mins BOQ Personnel

2.) Fill up order of payment.

Provide order of payment with BoQ personnel signature.

1mins BOQ Personnel

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3.) Proceed at the cashier for the payment of the permit. (OR).

Process payment and issue official receipt

For Local transport: 200php For International transport: 500Php

5 mins

Cashier

4.) Present official receipt to the BoQ personnel.

Encodes and prints the receiving copy of the permit for initial review BoQ personnel

3 mins

BOQ Personnel

5.) Review all information encoded. Officer (QMO) on duty for BoQ personnel

Make necessary corrections if needed. If none, print the Permit and proceed to the Director's Office / Quarantine Medical

5 mins

BOQ Personnel

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# Service Name: Clearance for Transportation of Biological Specimen

Transporting Biological specimens may pose risk to public health, therefore all biological specimens

regardless of purpose must secure Quarantine Clearance before transportation (domestic

transportation, exportation and importation)

Office or Division: INTERNATIONAL HEALTH SURVEILLANCE DIVISION COMPLEX TRANSACTION

Classification: *This requires the technical personnel to comprehensively evaluate the documents submitted by the client.

Type of Transaction: G2C, G2B, G2G

Who may avail: All entities involved in shipment of biological specimen or their


A. Clinical Research/Study:

B. Other purpose except clinical research/study

Export or Import?

1.Request letter to the Bureau Director

Export/Import

2. FDA approval of the study

x Export

3. Accomplished Application Form (ANNEX A or C)

x

Export

4. Document stating that the shipper, handler or courier are IATA trained and abided to its rules regulations regarding handling and packaging

Export/Impor

t

5. Airway bill Import shipper/courier/ applicant

Import

6. Other supporting documents (as deemed necessary)

Export/Impor

t

shipper/applicant

FDA

BoQ (http://quarantine.doh.gov.ph)

shipper/courier/applicant shipper/courier/ applicant

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE

1. Submits the required documents BoQ

Receives & Reviews the validity and completeness of the documents and the information in it

10-20 minutes Surveillance Personnel

2. Fills out the Order of Payment BoQ

Issues Order of Payment 2 minutes Surveillance Personnel

http://quarantine.doh.gov.ph/

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3. Pays the fee at Cashier Section

Receives payment & Issues Official Receipt P500.00 5 minutes BoQ Cashier Personnel

4. Gives the official receipt to the BoQ Surveillance Personnel

Receives the official receipt and identifies the date of releasing

2 minutes BoQ Surveillance Personnel

5. Wait for further instructions by BoQ Surveillance Personnel

Processes the BoQ clearance 30-60 minutes BoQ Surveillance Personnel

6. Checks the draft of BoQ clearance, Signs the receiving copies and the receiving logbook. Also fills out the information at the receiving logbook.

Logs the description of biological specimen shipments at the receiving logbook for biological specimen and releases the BoQ clearance

30-60 minutes BoQ Surveillance Personnel

TOTAL: P500.00 1 hour to 2hours and 30 minutes

*Note: Above procedures is temporary until the final policy/guidelines are released.

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# Service Name : Application for Ship Inspection for Ship Sanitation Certificate (SSC) issuance

Administrative arrangements necessary for ship inspection must be established before an

inspection would take place.

Office or Division: Inspection Service Division, Sanitation and Food Safety Section Classification: Simple Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


Inspection Request Form Sanitation and Food Safety Section, BOQ Main Office, Ground Floor

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to Gender logbook b. Fill out Inspection Request Form

Provides Request for Inspection Form

none 2 minutes HEPO Assistant

Checks Inspection Request Form if completely and properly filled out

none 1 minutes HEPO

Provides schedule of availability of vessel for inspection

Schedules inspection of vessel and availability of personnel and equipment

none 2 minutes Section Chief

TOTAL: 5 minutes

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# Service Name : Inspection of Foreign and Domestic Ship

Inspections are designed to confirm that ships are operating in accordance with appropriate

practices for assessment and control of health risks on board. An inspection provides a snapshot

of a ship's operations and the manner in which its systems are implemented and maintained.

Office or Division: Inspection Service Division, Sanitation and Food Safety Section Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


a) Inspection Request Form b) Tools and equipment

Sanitation and Food Safety Section, BOQ Main Office, Ground Floor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Courtesy call to Master of Vessel upon arrival b. Discuss inspection process

5 minutes Inspection Team

Prepares documentary requirements

Checks documents 30 minutes QMO/Team Leader

Vessel officer accompanies inspectors

Inspects different areas of the vessel

30-60 minutes depending on the number of areas of the vessel

Inspection Team

Collects water samples (if needed)

3 minutes HEPO Assistant

Prepares and prints Evidence Report Form

10 minutes QMO/HEPO

Discusses findings of inspection

2 minutes QMO/HEPO

Provides copy of ship documents required

1 minute Vessel Officer

Signs and ship stamps Evidence Report Form, checklist and other ship documents

Ensures all required documents are provided and signed/ship stamped

1 minute Inspection Team

Submits food collection to Laboratory (if any) upon arrival


TOTAL:

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# Service Name : Issuance of Ship Sanitation Certificate (SSC)

Issued according to the evidence of the adequacy of sanitary measures detected during the inspection,

it may be Ship Sanitation Control Exemption Certificate or Ship Sanitation Control Certificate.

Office or Division: Inspection Service Division, Sanitation and Food safety Section Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


1. Checklist (Documents Review) 2. Evidence report form 3. Ship Documents 4. Official Receipt of Payment



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to Gender logbook b. Presents Evidence Report Form and Documentary Requirements

Checks requirements

1 minute HEPO

Prepares and provides Ship Sanitation Service Request form to ship agent

1 minute HEPO

Pays at the Cashier *As per net tonnage presented in the Ship Sanitation Service Request Form

1 minute Cashier staff

Presents official receipt

Prepares Ship Sanitation Certificate (SSC)

6 minutes HEPO

Signs on receiving logbook

a. Issues Certificate b. Logs certificate issuance

1 minute HEPO

TOTAL: 10 minutes

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*Ship Sanitation Certificates Fees for Registered Vessel

LOCAL FOREIGN

Ship Sanitation Control Certificate 1,500.00 2,000.00

Ship Sanitation Extension Certificate 1,000.00 1,500.00

Ship Sanitation Exemption Certificate

Vessel 1000 tons or less 1,500.00 3,000.00

Vessel 1001 tons to 2000 tons 2,000.00 3,500.00




Vessel 5001 tons and above 5,000.00 6,000.00

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# Service Name : Clearance for Outgoing Vessel (Proposed)

Submission of Vessel Outgoing Clearance

Office or Division: Inspection Services Division, NCR Seaport Station


Type of Transaction: G2B

Who may avail: All Foreign-bound Outgoing Vessels


Fully Accomplished Departure Crew List Pledge for Public Health

Anchorage/Berthing Position of the Vessel


PROCESSING TIME

PERSON RESPONSIBLE

a. Presents completeness of Crew/Passengers as stated in Departure Crew List b. Acknowledges none exposure of crew to any public health incident at port

a. Greets client b. Receives documents c. Reviews documents and examines crew d. Stamps and signs fully accomplished Outgoing Clearance of Vessel

none 20 minutes

Quarantine Medical Officer

TOTAL: 20 minutes

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# Service Name: Acceptance of Notice of Arrival (Radio Free Pratique)

Submission of BOQ requirements from vessels arriving from international ports

Office or Division: Inspection Services Division, NCR Seaport Station Classification: Simple Transaction Type of Transaction: G2B Who may avail: All Incoming Foreign-borne Vessels


Notice of Arrival Health Status Declaration of incoming vessel Crew list Voyage memo

Outside Philippine Territorial Area but within 48 hours prior to arrival


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1) Signs logbook 2)Submits all documents

a. Greets client b. Receives documents c. Reviews documents and examines all details

none 5 minutes Quarantine Medical Officer / Personnel

TOTAL: 5 minutes

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# Service Name : Issuance of Free Pratique

Issued to a vessel which has complied with the quarantine rules and regulations as provided in the IRR

of Quarantine Act of 2004.

Office or Division: Inspection Services Division, NCR Seaport Station Classification: Simple Transaction Type of Transaction: G2B Who may avail: All Incoming Foreign-borne Vessels


Maritime Declaration of Health Anchorage/Vessel


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Greets vessel officials and introduces himself

none 1 minute Quarantine Medical Officer

Ask for necessary documents


Submits documents and swears correctness of submitted documents

none 2minutes Captain

Verify and ascertain contents of Maritime Declaration of Health

none 5 minutes Quarantine Medical Officer

Issues Free Pratique


TOTAL: 10 minutes

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# Service Name Clearance for Death on Board on Conveyances

Clearing of death on board cases

Office or Division: Inspection Services Division, NCR Seaport Station Classification: Simple Transaction Type of Transaction: G2B Who may avail: Authorized Airline Representative


Notification from air traffic control (ATC)/Operation Center/Airline Ground Staff Supervisor/Vessel Agent

Report of incident/ medical report from airline pilot/Vessel Captain

Seaport - BOQ Main Office Airport - BOQ NAIA Office


PROCESSING TIME

PERSON RESPONSIBLE

Notification from air traffic control (ATC)/Operation Center/Airline Ground Staff Supervisor/Vessel Agent

Verifies notification (age, sex, seat #, possible cause of death, with or without medical doctor on board


ATC/ Operation Center/ Airline Ground Staff Supervisor/Vessel Agent

Advise: No Embarkation/ Disembarkation upon arrival; Infection control on board for infectious cases


Prepares equipment/forms and PPEs

none 2 minutes Quarantine Nurse

Proceeds to bay/berth assignment of aircraft/vessel

none 5 minutes Quarantine Medical Officer/Quarantine Nurse

Greets Airline/Vessel personnel; asks for available medical

none 2 minutes Quarantine Medical Officer/Representative

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report; proceeds to location of patient

Examines/evaluates/ gathers medical history


Releases death on board clearance form to airline purser; allows disembarkation if cause of death not due to a contagious diseases; pilot/purser receives and acknowledges the Quarantine Clearance


TOTAL: 24 minutes

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# Service Name: Clearance for Outgoing Aircraft

Submission of Aircraft General Declaration of Health

Service Information




Who may avail: Any authorized airline ground staff


Fully Accomplished Aircraft General Declaration of Health

Bureau of Quarantine Office - NAIA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs on the entry logbook b.Logs down to gender logbook 5 minutes Quarantine Personnel

a. Greets client b. Receives documents c. Reviews documents d. Stamps and signs fully accomplished aircraft general declaration of health

none

TOTAL: 5 minutes

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# Service Name : Quarantine Medical Clearance

Clearance for Outgoing Passenger Suspected of Having Infectious Diseases

Office or Division: Inspection Services Division, NCR Seaport Station Classification: Simple Transaction Type of Transaction: G2C Who may avail: Any authorized airline ground staff


Boarding pass or ticket or booking Bureau of Quarantine Office - NAIA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Passenger should be accompanied with the airline ground crew concerned

a. Greets passenger/airline ground crew b. Receives boarding pass, etc. c. Encodes general data of the patient

none 2 minutes Quarantine personnel

Examines and evaluates passenger


a. Gives impression of the case and accomplish Quarantine Medical Clearance Form b. Issue Quarantine Medical Clearance


TOTAL: 5 minutes

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# Service Name: Clearance for Incoming Human Remains

Issuance of clearance for incoming human remains

Office or Division: Inspection Services Division, NCR Seaport Station Classification: Simple Transaction Type of Transaction: G2C Who may avail: Bereaved party/Authorized Airline Representative/Funeral

Representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Original death certificate plus one (1) photocopy 2. Embalming or Cremation certificate plus one (1)photocopy 3. Quarantine exit clearance/transport/transfer certificate from country of origin plus one (1)photocopy 4. Consular certificate from the country of origin All documents should be stated or translated to English. If no original documents were presented, airway bill and one (1) photocopy will be required



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Present all original and photocopy of documents; logs down to logbook

a. Greets client b. Receives documents c. Checks authenticity of presented documents

none

1 minute Quarantine Personnel

Encodes details none 3 minutes Quarantine Personnel

Stamps original death certificate

none 3 minutes Quarantine Personnel

Pay corresponding fees Issues receipt International: Php 500.00 OFW: Php 200.00

2 minutes Quarantine Personnel

Returns original documents and filing of photocopy of documents

none 1 minute Quarantine Personnel

TOTAL:

International: Php 500.00 OFW: Php 200.00

10 minutes

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# Service Name: Clearance for Outgoing Human Remains

Issuance of quarantine permit for outgoing human remains



Type of Transaction: G2C

Who may avail: Bereaved party/Authorized Airline Representative/Funeral Representative


1. Original death certificate plus one (1) photocopy 2. Embalming or Cremation certificate plus one (1) photocopy For human remains not subjected to embalming procedures, certificate indicating cadaver contained in double cadaver bag placed in crate



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Present all original and photocopy of documents; logs down to logbook

a. Greets client b. Receives documents c. Checks authenticity of presented documents


Encodes details none 3 minutes Quarantine Personnel

Stamps original death certificate

none 3 minutes Quarantine Personnel

Pay corresponding fees Issues receipt International:Php 500.00 OFW: Php 200.00


Returns original documents and filing of photocopy of documents


TOTAL:

International:Php 500.00 OFW: Php 200.00

10 minutes

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# Service Name: Application for Sanitary Permit

As a partial requirement for the issuance of Sanitary Permit for food service establishments in

airport and seaport

Office or Division: Inspection Service Division, Sanitation and Food Safety Section

Classification: Simple


Who may avail: Proprietor/Authorized Representative of Food Service Establishment in Airport and Seaport


1. Application Letter addressed to the Bureau Director



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to gender logbook b. Gives application letter

a. Receives letter b. Gives list of requirements for the issuance of Sanitary Permit

None 1 minute HEPO Assistant

TOTAL: 1 minute

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# Service Name:

Issued upon satisfactorily completing the General Sanitary Requirements for Food Safety

Establishments within the premises of ports and airports.

Office or Division: Inspection Service Division, Sanitation and Food Safety Section Classification: Complex Type of Transaction: G2B Who may avail: Proprietor/Authorized Representative of Food Service Establishment

in Airport and Seaport CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Official List of Employees 2. Valid BOQ Health Card of all food handlers 3. At least Satisfactory Rating of the latest sanitary inspection 4. Payment of P300.00



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to gender logbook b. Presents requirements

a. Checks requirements b. Provides order of payment form

2 minutes HEPO

Pays at the Cashier

Receives payment and issues Official Receipt

P 300.00 1 minute Cashier Staff

Presents Official

Presents Official Receipt Prepares permit (in 2 copies)

2 minutes HEPO

Receives original copy of Sanitary Permit and signs on the duplicate copy

Issues Sanitary Permit

1 minute HEPO

TOTAL: P 300.00 6 minutes

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# Service Name: Inspection of Food Service Establishment

Implementing Rules & Regulations of R.A.9271 of 2004, Section 55 - Monitoring and Evaluation "The

Bureau shall conduct a methodical examination and review of food safety and sanitary procedures

being practiced, including documentation of system operations, in accordance with the guidelines

issued by the Bureau. A detailed report of findings including the Bureau's recommendations for

deficiencies noted during the monitoring and evaluation shall be made."


Classification: Complex


Who may avail: Food business operator/owner or Supervisor/authorized representative of FSE in airport and seaport


a) Health card of all food handlers b) Sanitary Permit issued by BOQ c) Tools and Equipment



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Courtesy call to Supervisor/Officer-In- Charge of FSE

None

1 minute Inspection Team consists of HEPO and HEPO Assistant


Checks documents None 2 minutes Inspection Team

Accompanies Auditors for the inspection of the different areas of the establishment

Inspects different areas of the establishment

None 10 – 30 mins depending on the category of the establishment (Kiosk – 10 mins Snack Bar – 20 mins Coffee Shop – 20 mins Restaurant – 30 minutes Lounge – 20-30 mins)

Inspection Team

Collects food and water samples for laboratory assessment

None 10 minutes Inspection Team

Prepares inspection report using the Food Safety Audit checklist

None 10 minutes HEPO

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Acknowledges inspection report

Discusses findings of inspection conducted

None 5 minutes HEPO

Submits food and water collection to Laboratory upon arrival

None 2 minutes HEPO Assistant

TOTAL:

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# Service Name: Issuance of Food Safety Certificate

Issued certificate for food handlers and stewards who satisfactorily attended the Basic Hygiene and

Sanitation Seminar




Who may avail: Proprietor/Authorized Representative of Food Service Establishment in airport and seaport





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO

Pays at the Cashier Receives payment and

issues Official Receipt

P 300.00 1 minutes Cashier Staff

Presents Official Receipt

Prepares permit (in 2

copies)

2 minutes HEPO



1 minutes HEPO


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Implementing Rules & Regulations of R.A.9271 of 2004, Section 55 - Monitoring and Evaluation

"The Bureau shall conduct a methodical examination and review of food safety and sanitary procedures




Office or Division: Inspection Service Division, Sanitation and Food Safety Section Classification: Complex Type of Transaction: G2B Who may avail: Proprietor/Authorized Representative of Food Service Establishment in of

FSE in airport and seaport CHECKLIST OF REQUIREMENTS WHERE TO SECURE




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Courtesy call to Supervisor/Officer-In-Charge of FSE

None 1 minute Inspection Team consists of HEPO and HEPO Assistant





None 10 – 30 min. depending on the category of the establishment (Kiosk – 10 mins Snack Bar –20mins Coffee Shop – 20 mins Restaurant –30 minutes Lounge – 20-30 mins)

Inspection Team







None 5 minutes HEPO



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Sanitation Seminar




Who may avail: Food handlers and Stewards working in airport, seaport, inter-island vessels and in-flight catering firms


1. Endorsement letter from Company 2. Payment of 300.00 3. Valid ID



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Presents Government ID or Company ID card.

a. Verifies name of client from the list of participants b. Issues name tag

1 minute/pax HEPO Assistant

Pays at the Cashier Receives payment and issues Official Receipt

P 300.00 Designated personnel assigned

Proceeds to Seminar Area

Conducts seminar 4 hours HEPO

Prepares Food Safety Certificate

Simultaneous with the conduct of seminar

HEPO


Issues Food Safety Certificate (Certificate of Attendance)


TOTAL: P 300.00 Approx 5 hours

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# Service Name: Issuance of Health Certificate to Food Handler and Steward

All food handlers and stewards working in airport, seaport, inter-island vessels and in-flight catering

firms are required to comply with the health certificate requirement of the BOQ as mandated in RA 1972

and RA 10611 . This certificate is also a requirement in the issuance of Sanitary Permit for food service

establishment, GMP-HACCP certificate for in-flight catering firm and Ship Sanitation Certificate (SSC)

for interisland vessels,



Type of Transaction: G2B G2C

Who may avail: Food handlers and stewards working in airport, seaport, inter-island vessels and in-flight catering firms


1. Valid (3 years) Food Safety Training Certificate from BOQ, Food SHAP 2. Valid (6 months) medical results 3. Payment of P300.00



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to gender logbook b. Submits requirements

a. Validates requirements submitted by client b. Issues order of payment c. Scans requirements

2 minutes HEPO

Pays at the Cashier P 300.00 1 minute Cashier staff

Submits official receipt Prepares Health Card

1 minute HEPO/HEPO Assistant


Issues Health Card 1 minute HEPO Assistant


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# Service Name: Biological Specimen Permit

All biological specimens regardless of purpose (diagnostic, research, etc.) must secure a

Quarantine Permit before transportation. This includes domestic transportation, exportation and

importation.

Office or Division: Laoag Quarantine Station


Type of Transaction: G2C/G2B/G2G

Who may avail: ● General Public ● Business Entity ● Government Agency, Government Employee or Official


1. Request Letter addressed to the Bureau of Director (If acquiring from BOQ Provincial Stations, attention to the BOQ Station Chief) and with the following contents: a. Type of specimen & net quantity per package. b. Name & address of facility where specimen is collected. c. Name & address of facility where specimen is to be transported. If multiple facilities/locations, declare up to its final destination. d. Purpose to which the specimen will be used. e. Declaration that the specimen is infectious or noninfectious. 2. FDA Approval of the study (for clinical research). 3. Accomplished Application Form. 4. License/document stating that the shipper, courier, or individual who handled and packed the biological specimens are trained and abided to the rules and regulation of IATA and IHR of WHO. 5. Airway bill (for importation).

● BOQ Office/ BOQ Provincial Stations ● FDA Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all requirements to the receiving officer.

1. All the submitted documents will be reviewed for validity and completeness. 2. After validation of documents, processing of Bilogical Specimen Permit 3. Issuance of Bilological Specimen Permit.

Fee: ₱500.00

10-30 minutes Receiving Officer on duty

TOTAL: ₱500.00

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# Service Name: Issuance of Free Pratique

Office or Division: BUREAU OF QUARANTINE - BATAAN STATION

Classification: SIMPLE TRANSACTION

Type of Transaction: G2B - for services whose client is a business entity

Who may avail: All Incoming Foreign-borne Vessels


Maritime Declaration of Health Issued on board after inspection of vessels


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Application at the BOQ Limay office and scheduling of maritime vessels for inspection and getting a complete list of requirements for the maritime vessels to be inspected.

1. Boarding of maritime vessels for inspection and checking of all requirements for all arriving maritime vessels such as Crew list, Previous SSCEC and other documents required.

1. No fees required

1. 10-15 minutes

QMO and Nurses

36


As a partial requirement for the issuance of Sanitary Permit for food service establishments in airport

and seaport

Office or Division: BUREAU OF QUARANTINE - CLARK STATION





1. Application Letter addressed to the Station Chief

BOQ - CLARK STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute Nurse, HEPO

TOTAL: 1 minute

37



Bureau shall conduct a methodical examination and review of food safety and sanitary procedures










BOQ - CLARK STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


None 1 minute Nurse, HEPO


Checks documents None 2 minutes Nurse, HEPO



None 10 - 30 minutes depending on the category of the establishment

Nurse, HEPO


None 10 minutes Nurse, HEPO








TOTAL:

38


Issued certificate for food handlers




Who may avail: Food handlers and Stewards working in airport, seaport, inter-island vessels and in-flight catering firms



BOQ - CLARK STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



1 minute/pax Nurse, HEPO


P 300.00 Designated personnel assigned


Conducts seminar 4 hours Nurse, HEPO



Nurse, HEPO



1 minute/pax Nurse, HEPO


39

# Service Name: Issuance of Health Certificate to Food

All food handlers and stewards working in airport, seaport, inter-island vessels and in-flight catering firms

are required to comply with the health certificate requirement of the BOQ as mandated in RA 1972 and

RA 10611. This certificate is also a requirement in the issuance of Sanitary Permit for food service





Type of Transaction: G2C, G2B



1. Valid (3 years) Food Safety Training Certificate from BOQ, FoodSHAP 2. Valid (6 months) medical results 3. Payment of P300.00

BOQ - CLARK STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes Nurse, HEPO

Pays at the Cashier P 300.00 1 minutes Designated Collecting Officer




Issues Health Card 1 minutes Nurse, HEPO


40

# Service Name: Issuance of Sanitary Permit

Issued upon satisfactorily completing the General Sanitary Requirements for Food Safety Establishments

within the premises of ports and airports.






1. Official List of Employees 2. Valid BOQ Health Card of all food handlers 3. At least Satisfactory Rating of the latest sanitary inspection

BOQ - CLARK STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





P 300.00 1 minutes Designated Collecting Officer

Submits official receipt Prepares permit (in 2 copies)






41

# Service Name: Issuance of Clearance for Human Remains


Classification: SIMPLE


Who may avail: Authorized Ship Agent/Representative


(INTERNATIONAL) 1. Death Certificate with proper translation 2. Embalming Certificate or Cremation Certificate 3. Certification that the remains has been properly placed in hermetically sealed container, casket or urn. 4. Citification that there is no existence of infectious disease subject to the IHR, emerging or re-emerging disease, or PHEIC from the health authority of the Country of Origin 5. Certification from Consul from Country (DOMESTIC) 1. Death Certificate with proper translation 2. Embalming Certificate or Cremation Certificate 3. Certification that the remains has been properly placed in hermetically sealed container, casket or urn. 4. Transfer Permit 5. Valid ID of Consignee

Quarantine Desk


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Presentation of documents

Checking of Requirements submitted

OFW - P200.00 NON-OFW P500.00

15 minutes Quarantine Medical Officer

Release of Certificate of Clearance of Human Remains

Provide a hard copy of Quarantine Permit for Human Remains

5 minutes Quarantine Medical Officer

TOTAL: P200.00/ P500.00

20 minutes

42

# Service Name: Issuance of Health Certificate to Steward

All stewards working in seaport, inter-island vessels are required to comply with the health certificate requirement

of the BOQ as mandated in RA 1972 and RA 10611 . This certificate is also a requirement in the issuance of Ship

Sanitation Certificate (SSC) for inter-island vessels,

Office or Division: BOQ - Lucena Satellite Office



Who may avail: Stewards working in seaports and inter-island vessels


1. Valid (3 years) Food Safety Training Certificate from BOQ, Food SHAP 2. Valid (6 months) medical results 3. Payment of P300.00

BOQ - Lucena Satelite Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


a. Validates requirements submitted by client b. Issues order of payment c. Scans requirement


Pay for Health Card Prepares Official Receipt and Health Card



Issues Health Card 1 minutes Quarantine Personnel

TOTAL: 19 minutes

43

# Service Name: Issuance of Human Remains Permit

Certificate required for the transport of human remains via inter-island vessel.

Office or Division: BOQ Lucena Satellite Office


Type of Transaction: G2B, G2G



1.Death Certificate 2. Permit to Travel 3. Embalming Certificate Payment

Inspection Service Division, Lucena Satelite Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

a. Logs down to Gender logbook b. Prepares necessary documents

Checks documents. none 2 minutes Quarantine Personnel

Pays for the Human Remains Permit

Issues Official Receipt and Human Remains Permit

P 200.00 5 minutes Quarantine Personnel

TOTAL: 7 minutes

44

# Service Name: Human Remains to be transported to other Provinces

Office or Division: BUREAU OF QUARANTINE (Batangas Station)



Who may avail: Clients with human remains to be transported to other provinces through vessels


A. Photocopy of Death Certificate B. Photocopy Embalmer's Certificate C. Photocopy of Transfer Permit

A. released from the hospital B. released from the Funeral Parlor C. released from the City Health office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

STEP 1: Logs information to Gender Logbook

Greet clients politely NONE 1 min Information Desk officer

STEP 2: Submit all photocopies requirements

The employee will put the photocopies of requirements to their record folder

NONE 2 min Human Remains officer-in-charge

STEP 3: Wait until the information of the deceased in the record book is listed correctly

All the correct information of the deceased must be filled-up in the in the human remains record book for record purposes


STEP 4: Payment for human remains in the cashier section

Releasing of official receipt for human remains

Php200.00 for Domestic Php500.00 for international

1 min Cashier

STEP 5: Wait for the releasing of human remains cert.

Next will be the releasing of the Quarantine Cert. for human remains


Total : 6 mins

45

# Service Name: Issuance of Ship Sanitation Certificate (SSC)



Office or Division: BOQ - BATANGAS STATION Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO





6 minutes HEPO



1 minute HEPO

TOTAL: 10 minutes


46

LOCAL FOREIGN










47



Sanitation Seminar

Office or Division: BOQ - BATANGAS STATION



Who may avail: Food handlers and Stewards working in seaport and inter-island vessels



Sanitation and Food Safety Section, BOQ Batangas Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





P 300.00 4 hours Designated personnel assigned


Conducts seminar simultaneous with the conduct of seminar

HEPO/Nurse





HEPO/Nurse

TOTAL: P 300.00 Appox 5 hrs

48





establishment, GMP-HACCP certificate for in-flight catering firm and Ship Sanitation Certificate (SSC) for

interisland vessels,




Who may avail: Food handlers and stewards working in seaport and inter-island vessels





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO/Nurse

Pays at the Cashier P 300.00 1 minutes Cashier staff


1 minutes HEPO/HEPO Assistant


Issues Health Card 1minutes HEPO Assistant

TOTAL: P 300.00 5mins

49


Implementing Rules & Regulations of R.A.9271 of 2004, Section 55 - Monitoring and Evaluation "The Bureau shall

conduct a methodical examination and review of food safety and sanitary procedures being practiced, including

documentation of system operations, in accordance with the guidelines issued by the Bureau. A detailed report of

findings including the Bureau's recommendations for deficiencies noted during the monitoring and evaluation shall

be made."




Who may avail: Food business operator/owner or Supervisor/authorized representative of FSE in seaport





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


None 1 minute HEPO/NURSE/Assist ants


Checks documents None 2 minutes HEPO/NURSE

Accompanies Auditors for the inspection of different areas of the establishment


None 10 - 30 minutes depending on the category of the establishment (Kiosk – 10 mins Snack Bar – 20 mins Coffee Shop – 20 mins Restaurant – 30 minutes Lounge – 20-30 mins)

HEPO/NURSE/Assist ants


None 10 minutes HEPO/NURSE/Assistants


None 10 minutes HEPO/NURSE/Assistants



None 5 minutes HEPO/NURSE



TOTAL:

50

# Service Name: Application for Ship Inspection for Ship Sanitation Certificate (SSC) issuance

Administrative arrangements necessary for ship inspection must be established before an inspection

would take place






Inspection Request Form Sanitation and Food Safety Section, BOQ Batangas Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 2 minutes Nurse/Asst


None 1 minutes Nurse/Asst



None 2 minutes Station Chief

TOTAL: 5 minutes

51

# Service Name: Inspection of Foreign and Domestic Ship

Inspections are designed to confirm that ships are operating in accordance with appropriate practices for

assessment and control of health risks on board. An inspection provides a snapshot of a ship's operations

and the manner in which its systems are implemented and maintained.









FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team




10 minutes QMO/HEPO


2 minutes QMO/HEPO


1 minutes Vessel Officer






TOTAL:

52

# Service Name: Quarantine Clearance of Aircraft Arriving from Foreign Airports

Quarantine Inspection of Aircraft Arriving from Foreign Airports

Office or Division: BoQ Palawan Station


Type of Transaction: G2C,G2G

Who may avail: public clientele


1. Notice of Arrival Aircraft Representative/Agent

2. Provide General Declaration of Health and Crew/Passenger Manifest

Aircraft Representative/Agent


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For health security measure, all crew and passenger must undergo thermal scanning.

Thermal scanning of all crew and passengers

20-25 minutes Quarantine Medical Officer, Quarantine Medical Assistant, Administrative Assistant, Nurses

2. Submission of General Declaration of Health and Crew/Passenger Manifest

Review of documents and issuance of Quarantine Clearance

Quarantine Medical Officer, Quarantine Medical Assistant, Administrative Assistant, Nurses

TOTAL:

53

# Service Name: Quarantine Clearance of Vessels Arriving From Foreign Ports

Quarantine Inspection of Vessels Arriving from Foreign Ports




Who may avail: Public clientele


1. Notice of Arrival Vessel's Representative/Agent

2. Provide Maritime Declaration of Health, Crew List, Voyage Memo, Ships Particular and Other Pertinent Documents

Vessel's Representative/Agent


PROCESSING TIME

PERSON RESPONSIBLE

1. Arrange boarding formalities for Quarantine Inspection

Coordinate with the vessel's representative/agent.

1 day Vessel's Representative/Agent, Quarantine Medical Officer

2. Submission of Maritime Declaration of Health, Crew List, Voyage Memo, Ships Particular and Other Pertinent Documents necessary for inspection.

Review of documents and issuance of Quarantine Clearance of Free Pratique.

20-25 minutes Quarantine Medical Officer, Quarantine Medical Assistant

TOTAL:

54

# Service Name: Quarantine Permit/Certification for Transport of Biological Specimen

Issuance of Quarantine Permit/Certification for Transport of Biological Specimen






1. Request Letter address to BoQ Palawan Station Chief containing the name and address of the facility sender and recipient of the specimen, kinds of specimen, quantity and purpose of the specimen.

Sender Facility (private clinic/hospital, public clinic/hospital

2.if for research, provide approval letter from FDA

FDA

3. if for import, provide Airway bill IATA Certified courier


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the documents to BoQ Office for the issuance of Quarantine Permit

Review of documents and issuance of Quarantine Permit.

P500.00 10 minutes Quarantine Medical Officer, Administrative Assistant, Nurses

2. if for clinical research, provide an approval letter from FDA

Review of documents and issuance of Quarantine Permit


3. if for importation, provide airway bill.

Review of documents and issuance of Quarantine Permit


TOTAL:

55

# Service Name: Quarantine Permit for Transport of Human Remains

Issuance of Quarantine Permit for Transport of Human Remains

Office or Division: BoQ Palawan Station Classification: Simple Type of Transaction: G2C,G2G Who may avail: public clientele


a. if ashes, secure the ff; 1.1 Certified true copy of Death Certificate 1.2 Embalmers Certificate 1.3 Permit to Cremate 1.4 Certificate of Cremation 1.5 Certificate to Travel RHU/City Health Office 1.6 Certificate that remains has been properly placed in hermetically sealed 1.7 Certificate that there's no infectious disease subject to IHR, emerging or reemerging disease, or PHEIC b. if body, secure the ff; 2.1 Certified true copy of Death Certificate City/ Municipal Registrar’s Office 2.2 Embalmers Certificate Funeral Homes 2.3 Notarized Bomb Certificate law firms 2.4 Certificate to Travel RHU/City Health Office 2.5 Certificate that remains has been properly placed in hermetically sealed Funeral Homes 2.6 Ceritificate that there's no infectious disease subject to IHR, emerging or re- Local Health Authority c. if excavated bones, secure the ff; 3.1 Certified true copy of Death Certificate City/ Municipal Registrar’s Office 3.2 Permit to excavate from City or Municipality Office stating the purpose(Prisoners on War, for research or for travel) City/ Municipal Registrars Office 3.3 Certificate to Travel RHU/City Health Office 3.4 Certificate that remains has been properly placed in hermetically sealed Funeral Homes 3.5 Certificate that there's no infectious disease subject to IHR, emerging or re- Local Health Authority d. if exhumed bones, secure the ff;

City/ Municipal Registrar’s Office Funeral Homes City/ Municipal Legal Office Puerto Princesa Funeral Homes RHU/City Health Office Funeral Homes Local Health Authority City/ Municipal Registrar’s Office Funeral Homes law firms City/ Municipal Legal Office Puerto Princesa Funeral Homes RHU/City Health Office Local Health Authority City/ Municipal Registrar’s Office City/ Municipal Registrar’s Office Funeral Homes City/ Municipal Legal Office Puerto Princesa Funeral Homes RHU/City Health Office

56

4.1 Certified true copy of Death Certificate City/ Municipal Registrar’s Office 4.2 Permit to exhumed from City or Municipality Office RHU/City Health Office 4.3 Certificate to Travel RHU/City Health Office 4.4 Certificate that remains has been proprely placed in hermetically sealed Funeral Homes 4.5 Ceritificate that there's no infectious disease subject to IHR, emerging or re- Local Health Authority

City/ Municipal Registrar’s Office RHU/City Health Office RHU/City Health Office Funeral Homes City/ Municipal Legal Office Local Health Authority


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the documents to BoQ Office for the issuance of Quarantine Permit.

Review of documents.

Quarantine Medical Officer, Administrative Assistant, Nurses

Issuance of Quarantine Permit (Local or Domestic Destination)

P 200.00 10 minutes Quarantine Medical Officer, Administrative Assistant, Nurses

Issuance of Quarantine Permit (International or Foreign Destination)

P 500.00 10 minutes Quarantine Medical Officer, Administrative Assistant, Nurses

TOTAL

57

# Service Name: Vaccination for Hajj Pilgrims

Vaccination for Hajj Pilgrims and Issuance of International Certificate of Vaccination






1. Request letter to BoQ Manila for Hajj Vaccination

BoQ Manila

2. List of Names scheduled for Vaccines National Commission on Muslim Filipinos

3. Hajj Vaccination and Waiver Form BoQ Manila


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the request letter with number of possible patient schedule to vaccine, the schedule date for vaccination.

Coordinate with BoQ Manila.

1 day National Commission for Muslim Filipinos Palawan

2. Provide the list of names for Hajj Vaccination.

Submit to BoQ Manila.

National Commission for Muslim Filipinos Palawan

3. Filled out Hajj Vaccination Questionnaire and Waiver Form

Conduct Vaccination for Hajj Pilgrims and Issuance of International Certificate of Vaccination.

National Commission for Muslim Filipinos Palawan/Quarantine Medical Officer, Administrative Assistant, Nurses

TOTAL:

58

# Service Name: Medical and physical examination to aliens/immigrants, stewards, and food

handlers

- Provides medical and physical examination, evaluates aliens/immigrants for immigration purposes,

stewards and food handlers in order to identify infectious diseases and prevent their entry and spread in

the country.

Office or Division: DOH - Bureau of Quarantine Cebu Station - P.E. Section


Type of Transaction: G2C - Government to transacting public

Who may avail: Aliens/immigrants, stewards, food handlers, catering service employees


Medical and Physical Examination of Aliens/foreigners for immigration purposes.\ - Chest Xray (11 years old and above) -RPR - test for syphylis (15 years old and above) - Fecalysis for ova and parasites (1 year old and above) - Routine Urinalysis (1 year and above) Additional Requirements for Different Countries - Malarial Smear - Polio Vaccination Certificate - Yellow Fever Vaccination Certificate - 3 Pieces 2x2 ID Picture with white background - Original Passport - Original photocopies of laboratory results and within 6 months validity - BOQ P.E. Form

Bureau of Quarantine / DOH Accredited Clinic or Hospitals - RPR – Fecalysis - Routine Urinalysis DOH Accredited Clinic or Hospitals - Chest X-ray - Malarial Smear


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.) Interview and inform aliens /immigrants abouth the requirements for the immigration purposes. 2.) Check, review,and submit requirements. Original and photocopies of laboratory examination results should be within six months. Vital signs checked. 3.) Payment and issuance of receipts at the cashier. 4.) Medical and Physical Exa- mination by the Quarantine

With Positive RPR: - Confirmatory Test (TPA, TPHA) If Positive TPA Test: - Refer to Infectious Disease Internal Medicine Specialist for treatment & further laboratory test. Cases of Tuberculosis: - Refer to Pulmonary Specialist for treatment and further laboratory test. If Positive for Malaria Screening

Urinalysis - P200 Fecalysis - P200 RPR - P300 Physical Exam - P500 SIRV, SRRV P1,500 (Certification for BOI Documentation P500)

15 minutes 15 minutes 5 minutes 10 minutes

- Nursing Staff Nursing Staff Cashier Quarantine Medical Officer

59

Medical Officer on duty. 5.) Issuance of Medical Clea- rance and BOQ stamp for aliens/immigrants who are mentally and physically fit.

Test: - Confirmatory Test ( Malaria Smear), If positive: - Refer to Internal Medi- cine Physician Abnormal medical finding with referral to specialist for treatment & further laboratory test with the appropriate referral forms.

10 minutes

Nursing Staff

TOTAL: 1 Hour

60

# Service Name: Vaccination and immunization to international travelers, stewards, and food

handlers

Ensure and protect travelers, stewards, and food handlers by giving them vaccine against diseases such as yellow

fever, cholera, typhoid fever, meningococcal disease, and influenza recommended by the IHR of the World Health

Organization

Office or Division: OH - Bureau of Quarantine Cebu Station - Clinic Section


Type of Transaction: G2C - Government to transacting public

Who may avail: Travelers, Stewards, and Food handlers


- International Certificate of Vaccination


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Yellow Fever Vaccination 1.) Yellow fever vaccination questionnaire distributed to clients and filling out of forms the necessary and pertinent information. 2.) Proceed screening of clients for allergy and medical evaluation by the Quarantine Medical Officer on duty. 3.) Payment and Issuance of receipts at the cashier. 4.) Administers the vaccine by administering nurse. 5.) Issuance of International Certificate of Vaccination. Typhoid/Cholera/Oral Polio/ MMR Vaccinations 1.) Fill out vaccination questionnaire forms. 2.) Screening by Quarantine Medical Officer 3.) Payment for validation fee.

Clients who are hypersensitive to the vaccine like yellow fever requires skin testing. Travelers with medical contraindications, issuance of Exemption Certificates.

- Yellow Fever

( Multiple Dose) - P1,500 – Yellow Fever ( Single Dose ) - P2,000 – Validation Fee (MMR, Oral Polio, Cholera, Typhoid) - P300 – (Waiver) Exemption Certificates - P300

10 minutes – 20 minutes – 10 minutes – 10 minutes – 10 minutes - 5 minutes - 10 minutes 5 minutes

Nursing Staff • Screening Nurse – Quarantine Medical Officer Cashier Administering Nurse Nursing staff Nursing staff Nursing Staff

61

4.) Administers the vaccine by the administering nurse. 5.) Issuance of International Certificate of Vaccination.

5 minutes – 10 minutes

Cashier – Administering Nurse - Nursing Staff

62

# Service Name: Transport of Human remains

Documentary Requirements if you want to transport of Human Remains by Domestic / International

travels to ensure safety of the public and protection of all travelers against emerging reemerging

Diseases

Office or Division: Bureau of Quarantine Cebu Station /Surveillance


Type of Transaction: Government to Citizen / Government to Government

Who may avail: Next of kin or any representatives who wants to transport Human Remains through Domestic Vessel or by Aircraft


Transfer Permit City Health Department

Death Certificate Local Civil Registrar


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out application form /logbook

None None 2 mins Admin Staff

2. Prepares for the documentary requirements

Checking of the requirements if complete

None 5 mins Encoders

3. Pays to the Cashier Issuance of Official Receipt

Domestic = 200.00 International = 500.00

5 mins Cashier

4.Shows official receipt Encoding / Stamping

None 5 mins Encoders / QMO

Releasing of Human Remains Permit

1 mins QMO

TOTAL:

Domestic = 200.00 International = 500.00

20 mins

63

# Service Name: Transport of Biological Specimen

To ensure the safety of the public and to protect travelers from the emerging and reemerging diseases,

the transport of Biological specimen should be properly processed and documented

Office or Division: Bureau of Quarantine Cebu Station /Surveillance


Type of Transaction: Government to Citizen or Government to Government

Who may avail: Anyone who wants to transport Biological Specimen


Request Letter With specific details of the specimen

Sending Agency / Company


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out application form /logbook

None None 2 mins Admin Staff

2. Prepares for the documentary requirement

Checking of the requirements if complete

None 5 mins Encoders

3. Pays to the Cashier Issuance of Official Receipt

500.00 5 mins Cashier

4.Shows official receipt Encoding / Stamping

None 5 mins Encoders / QMO

Releasing of Biological Specimen

1 mins QMO

TOTAL: 500 20mins


As a partial requirement for the issuance of Sanitary Permit for food service establishments in airport and

seaport


Classification: Simple Type of Transaction: G2B Who may avail: Proprietor/Authorized Representative of Food Service Establishment

in Airport and Seaport CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Health Education Section, BOQ Cebu, Second Floor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute HEPO Aide

64



Bureau shall conduct a methodical examination and review of food safety and sanitary procedures being

practiced, including documentation of system operations, in accordance with the guidelines issued by the

Bureau. A detailed report of findings including the Bureau's recommendations for deficiencies noted

during the monitoring and evaluation shall be made."






a) Health card of all food handlers b) Previous Sanitary Permit issued by BOQ c) Tools and Equipment



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


None 1 minute Inspection Team consists of HEPO and HEPO Assistant / Lab Aide





None 10 - 30minutes depending on the category of the establishment (Kiosk – 10 mins Snack Bar – 20 mins Coffee Shop – 20 mins Restaurant – 30 minutes Lounge – 20-30 mins)

Inspection Team







None 5 minutes HEPO


None 2 minutes HEPO Aide/ Lab Aide

TOTAL:

65




Office or Division: Cebu City Inspection Service Division, Sanitation and Food Safety Section


Type of Transaction: D2B






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO


P 300.00 1 minutes Cashier Staff


Prepares permit (in 2 copies)

2 minutes HEPO



1 minutes HEPO


66

# Service Name: Food handlers and stewards working

Office or Division: Health Education Section, BOQ Cebu, Second Floor





1.Valid (6 months) medical results 2. Payment of P300.00

BOQ Laboratory or Any Accredited Laboratory or Medical Facilities


PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO / HEPO AIDE

Pays at the Cashier Issue Official receipt P 300.00 2 minutes Cashier staff

Submits official receipt Attends Seminar 2 hours HEPO

Received Certificate Issue Certificate HEPO Aide

TOTAL:

67




RA 10611 . This certificate is also a requirement in the issuance of Sanitary Permit for food service


interisland vessels,

Office or Division: BOQ Cebu Inspection Service Division, Sanitation and Food Safety Section





1. Attendance to Basic Hygiene and Sanitation BOQ 2. Payment of P300.00 / Physical Examination



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO

Pays at the Cashier P 300.00 1 minutes Cashier staff

Submits official receipt Prepares Medical Examination Record

1 minutes HEPO/HEPO Assistant / Nurse

Physical Examination Conducts Physical Examination

10 minutes QMO


Issues Health Card 1 minutes HEPO Assistant

TOTAL: P 300.00 15minutes

68


Issued according to the evidence of the adequacy of sanitary measures detected during the inspection, it

may be Ship Sanitation Control Exemption Certificate or Ship Sanitation Control Certificate.

Office or Division: BOQ Cebu Inspection Service Division, Sanitation and Food Safety Section








FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO



Presents official receipt Prepares Ship Sanitation Certificate (SSC)

6 minute HEPO



1 minute HEPO

TOTAL: 10minutes

69

LOCAL FOREIGN










70


Administrative arrangements necessary for ship inspection must be established before an inspection

would take place.

Office or Division: BOQ Cebu Inspection Service Division, Health Education Section





Inspection Request Form Health Education Section, BOQ Cebu, Second Floor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



none 2 minutes HEPO /HEPO Aide


none 1 minutes HEPO




TOTAL: 5mins

71

# Service Name: Shipment of Biological Specimen

Domestic/Foreign Shipment of Biological Specimen for Clinical/Diagnostic Study

Office or Division: Bureau of Quarantine-Bacolod

Classification: COMPLEX

Type of Transaction:

Who may avail: All Shippers, Couriers, or Individuals Who Handled And Packed The Biological Specimens


a. ) Request Letter addressed to the BOQ Station Chief and with the following contents: 1. Type of specimen and net quantity per package 2. Name and address of facility where specimen is collected 3. Name and address of facility where specimen is to be transported. If multiple facilities/locations, declare up to its final destination. 4. Purpose to which the specimen will be used Declaration that the specimen is infectious or noninfectious 5. Date of shipment b.)FDA approval of the study (for clinical research) c.) Accomplished application of forms d.) License/document stating that the shipper, courier, or individual who handled and packed the biological specimens are trained and abided to the rules and regulations of IATA and IHR of WHO e.)Airway bill (for Import)

Couriers, Shippers, Laboratory Clinics and Hospitals BOQ Shippers, Couriers, or individuals who handled and packed the biological specimen Couriers, Shippers


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit original and photocopy of each requirements to the BOQ Surveillance Personnel.

1.Review and evaluate and make clarifications, if necessary check the completeness and validity of supporting documents/requirement s

15 min QMO Special

2. Pay to the Cashier . 2. Process payment and issue Official Receipt.

500Php 5 minutes Special Collecting Officer

72

3. Review all information encoded

3. Make necessary corrections if needed. If none, print the Quarantine Clearance with Signature of the Section Chief.

3 minutes Admin. Ass't. III/HEPO Assistant

4.Received the Quarantine Clearance

4. Release of the Quarantine Clearance

1 minute Admin. Ass't. III/HEPO Assistant

TOTAL: 20mins

73

# Service Name: Shipment of Human Remains

Domestic/Foreign Shipment of Human Remains

Office or Division: Bureau of Quarantine-Bacolod Classification: COMPLEX Type of Transaction: G2B Who may avail: All Shippers, Couriers, or Individuals Who Handled And Packed The

Biological Specimens CHECKLIST OF REQUIREMENTS WHERE TO SECURE

a. ) Request Letter addressed to the BOQ Station Chief and with the following contents: 1. Type of specimen and net quantity per package 2. Name and address of facility where specimen is collected 3. Name and address of facility where specimen is to be transported. If multiple facilities/locations, declare up to its final destination. 4. Purpose to which the specimen will be used Declaration that the specimen is infectious or noninfectious 5. Date of shipment b.)FDA approval of the study (for clinical research) c.) Accomplished application of forms d.) License/document stating that the shipper, courier, or individual who handled and packed the biological specimens are trained and abided to the rules and regulations of IATA and IHR of WHO e.)Airway bill (for Import)

Couriers, Shippers, Laboratory Clinics and Hospitals BOQ Shippers, Couriers, or individuals who handled and packed the biological specimen Couriers, Shippers


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit original and photocopy of each requirements to the BOQ Surveillance Personnel.

1.Review and evaluate and make clarifications, if necessary check the completeness and validity of supporting documents/requirement s.

15 min QMO Special

2. Pay to the Cashier 2. Process payment and issue Official Receipt.

500Php 5 minutes Collecting Officer

74

3. Review all information encoded

3. Make necessary corrections if needed. If none, print the Quarantine Clearance with Signature of the Section Chief.

3 minutes Admin. Ass't. III/HEPO Assistant

4.Received the Quarantine Clearance

4. Release of the Quarantine Clearance

1 minute Admin. Ass't. III/HEPO Assistant

TOTAL: 500.00 24mins

75

# Service Name: Domestic/Foreign Shipment of Human Remains

Office or Division: Bureau of Quarantine-Bacolod



Who may avail: Next of Kin or Representative


a. Human Body Death Certificate or true copy thereof reviewed and signed by the City Health Officer Embalming Certificate stating that the human remains have been properly embalmed and place in a hermitically sealed (airtight and waterproof) casket. Transfer Permit b. Human Ashes Death certificate or true copy thereof reviewed and signed by the City Health Officer Cremation Certificate stating that the human remains have been properly cremated and ashes shall be placed in a hermitically sealed urn or a similar container. Transfer permit c. Human Bones Death Certificate or true copy thereof reviewed and signed by the City Health Officer Exhumation Permit

City/Rural Health Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit original and photocopy of each requirements to the BoQ Surveillance Personnel.

1. Review and evaluate and make clarifications, if necessary check the completeness and validity of supporting documents/ Requirements.

5 minutes HEPO Assistants/ Inspectors

2. Pay to the cashier 2. Process payment and issue Official Receipt (OR).

Local 200Php Abroad: 5 00Php


3. Review all information encoded.


4. Received the Certificate.


TOTAL : 16mins

76



Sanitation Seminar

Office or Division: Bureau of Quarantine-Bacolod Classification: Simple Type of Transaction: G2B Who may avail: All Stewards and Food handlers In Seaports/Airports



BOQ-Bacolod Satellite Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Verifies name of client from the list of participants

1 minute/pax HEPO Designate


P 300.00 Special Collecting Officer


Conducts seminar 4 hours HEPO Designate



HEPO Designate





77

# Service Name: Issuance of Health Certificate to Food Handler





inter-island vessels,

Office or Division: BUREAU OF QUARANTINE -BACOLOD



Who may avail: ALL STEWARDS AND FOODHANDLERS IN SEAPORTS/AIRPORTS



BOQ-Bacolod Satellite Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO Designate

Pays at the Cashier P 300.00 1 minutes Special Collecting Officer


1 minutes HEPO Designate


Issues Health Card 1 minutes HEPO Designate

TOTAL: 300.00 5 minutes

78

# Service Name: SURVEILLANCE SERVICES- Maritime Declaration of Health

Office or Division: BUREAU OF QUARANTINE -BACOLOD Classification: Simple Type of Transaction: G2C, G2B Who may avail: ALL INCOMING FOREIGN VESSELS IN PHILIPPINE SEAPORTS


1. Advice from Shipping Companies for Boarding Formalities 2. For Inspection: - Maritime Health Declaration - Crew list - Voyage Memo/ Ports of Call - Ship's Particular - Ship's Sanitation Control -Exemption Certificate

- Agents of Foreign Vessel -Foreign Vessels


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Advice to BOQ Office

1. Receive Advice 2. Sign In at vessel's Logbook - Courtesy call to the Captain of the Vessel and Check the required documents upon boarding the vessel. - Physical Examination of the Crews - Vessel Occular Inspection - Issuance of Free Pratique & Outgoing Clearance

1 minute 20 minutes 20 minutes 10 minutes

Quarantine Medical Officer (QMO)

TOTAL: 51 minutes

79

# Service Name: MEDICAL EXAMINATION OF ALIENS/IMMIGRANTS

Office or Division: BUREAU OF QUARANTINE -BACOLOD Classification: Simple Type of Transaction: G2C, G2B Who may avail: *Aliens And Immigrants Applying for Immigration or Residency in the

Philippines *Foreign Students *Foreign Missionaries *Pre- Arranged Employees *Foreign Investors *Returning Residents/Balikbayans


1. Chest X-ray 2. Fecalysis 3. Urinalysis 4. VDRL/RPR 5. Original Passport 6. I.D. Picture - 2x2(3pcs.) 7. Photocopy of all laboratory and X-ray results Note: Other examinations maybe required Please bring your Vaccination Record (Yellow Fever and

Other Laboratories or Hospitals ( no Laboratory in Satellite Office)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present all necessary documents/requirements

1. Check medical and lab. Results

5 minutes QMO

2. Ready for Physical Exam

2. Conduct Physical Exam for Aliens

5 minutes QMO

3. Fill out Form for Medical Examination for Foreigners with I.D. picture paste on it.

3. Check necessary details

5 minutes Alien/Assistants

4. Submit passport for validation of QMO

4. Stamp at passport the BOQ seal for signing of QMO

1 minute QMO/Assistants

5. Pay to the Cashier 5. Receive payment.

500Php 2 minutes Special Collecting Officer

TOTAL: 500.00 18minutes

80

# Service Name: Issuance of Quarantine permit for transportation of biological specimen

This is the issuance of Quarantine permit to transport of biological specimen for diagnostic or research

purposes locally or internationally after they have met the standard requirements set by IATA and IHR of

WHO.

Office or Division: BOQ Kalibo Station

Classification: Simple Transactions

Type of Transaction: G2C /G2B

Who may avail: Simple Transactions BOQ Kalibo Station Laboratory Diagnostic Centers, Hospitals, Drug Testing Centers, Patient, and Authorized representative of patient


1. Request letter addressed to the BOQ Station Chief

From the Client

2. FDA Approval of the study ( for clinical research

FDA

3. Accomplished application forms From the Client

4. License/document stating that the shipper, courier, or individual who handled and packed the biological specimens are trained and abided to the rules and regulations of IATA and IHR of WHO

From the Client

5. Airway bill (for Import) Couriers


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Request for Quarantine permit to transport biological specimen

Issuance of Quarantine permit to transport biological specimen

500 pesos 10 minutes Admin Aide, Nurses, QMO


81

# Service Name: Issuance of Quarantine permit to travel of human remains

Quarantine permit to travel of human remains is being issued both locally and internationally if the

deceased person is deemed not to be an infectious public health threat and is contained in a hermetically

sealed casket.

Office or Division: BOQ Kalibo Station Classification: Simple Transactions Type of Transaction: G2C Who may avail: Relative of the deceased person or authorized representative of the funeral

parlor


1. Death certificate Local Civil Registrar's Office

2.Embalming certificate Funeral Service


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Request for Quarantine permit to travel human remains

Issuance of Quarantine permit

- local – 200 pesos international

- 500 pesos

10 minutes Admin Aide, Nurses, QMO

# Service Name: Quarantine Health Surveillance

All arriving international passengers at the airport and port are screened by the use of the thermal scanner

to detect the presence of fever and then examined for possible signs and presence of infectious diseases

Office or Division: BOQ - Kalibo Station


Type of Transaction: G2C/G2B/G2G

Who may avail: Airline/Navigation companies, Government Agencies, All arriving passengers entering Philippine territory


1. Health Declaration Checklist if entering Philippine territory on a vessel arriving at Philippine ports.

Bureau of Quarantine Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

All arriving passengers passes thru the thermal scanners and submits themselves for physical and laboratory examinations if being suspected of infectious diseases.

Screens and examines all arriving passengers from international points of origin

None Depends on the number of arriving passengers.

QMO, Nurses

82

# Service Name: Integrated Vector Control Management

It is the optimal use of resources for vector control and methods used to eradicate mosquito and insects

which transmits disease pathogens.

Office or Division: BOQ - Kalibo Station Classification: Simple Transaction Type of Transaction: G2C Who may avail: Public, community around the airport


1. Record book for schedule of residual spraying and misting activities at the airport. 2. Misting machine 3. Hudson insecticide sprayer 4. Delta cup chemicals (Insecticide) 5. Personal protective equipment’s (PPE's) 6. Service vehicle

BOQ station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

N/A The vector control team conducts residual spraying around the airport premises and misting inside the airport complex and makes assessment and report about vector control eradication and management.

None 3 hours Laboratory Technicians

83

# Service Name: ALIEN MEDICAL EXAMINATION

Medical examination of foreigners

Office or Division: Bureau of Quarantine-Iloilo

Classification:


Who may avail: All Foreign Visitors


1. Chest X-ray 2. Fecalysis 3. Urinalysis 4. VDRL/RPR 5. Original Passport 6. I.D. Picture - 2x2(3pcs.) 7. Photocopy of all laboratory and X-ray results Note: Other examinations maybe required Please bring your Vaccination Record (Yellow Fever and Smear Test)

BOQ Office,


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of requirements to screening personnel

QMO Check all laboratory results and referrals if necessary

500.00 15 minutes QMO, NURSE, MED.TECH

2. Proceed to Medical Officer for interview and physical examination

Medical Officer conducts interview physical examination, and stamping of passport

3. Proceed to cashier for payment

CASHIER

4. Received duly accomplished documents and signed passport

Collect payment

84

# Service Name: Vibrio cholera examination of foodstuff for export


Classification:


Who may avail: All Exporters of food Products


1. At least 250 grams of food sample for examination

BOQ Office

2. Complete data of products for export to be examined


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit sample to be examined Submission schedule: Mon & Tue

Check and examine the sample

1,200.00 72 hrs MED.TECH.

2. Cashier Releasing of result after 72 hours

3. Receive duly accomplished clearance for foodstuff

Recording of the results

85

# Service Name: IMMUNIZATION

To immunize clients like seafarers, OFW and travelers coming in and out of the country

Office or Division: Bureau of Quarantine-Iloilo Classification: Type of Transaction: G2C Who may avail: All Seafarers, Travelers & OFW


1. No Other vaccination for at least 7 days prior to Yellow Fever and other vaccination schedule

BOQ Office

. 2. Duly accomplished vaccination questionnaire


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out vaccination questionnaire

Screen and immunize the client Collect payment &Issue Official Receipt Releasing of International Cert. of Vaccination

10 minutes QMO, NURSE, MEDTECH

2. Submit to screening nurse

3. Proceed to vaccinator.

4. Cashier YellowFever-1,500/pax Multi dose 2,000 single shot Typhoid Fever-1,300 Cholera-2,800 (2 doses)

5. Receive duly accomplished ICV

86

# Service Name: LABORATORY

Vibrio cholera examination of foodstuff for export


Classification:




1. At least 250 grams of food sample for examination.

BOQ Office

2. Complete data of products for export to be examined.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit sample to be examined Submission schedule: Mon & Tue


1,200.00 72 hrs MED.TECH

2. Cashier Collect payment &Issue Official Receipt


Releasing of result after 72 hours

87

# Service Name: ALIEN MADICAL EXAMINATION



Classification:





BOQ Office Ilo-ilo


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE







Collect payment Cashier


88

# Service Name: HUMAN REMAINS CERTIFICATE

Issuance of Quarantine permit to transport human remains


Classification:


Who may avail: Folks/Families of the Deceased


1.Original and photocopy of Death Certificate BOQ Office

2.Cremation cert. for cremated bodies

3. Exhumation cert. For bones


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Present the required documents

Check and collect the necessary docs

500.00-International 200.00-Domestic Less 20% for Senior Citizen, PWD

2mins Nurse,Qmo,Medtech

2.Proceed to cashier for payment

Encode to QSIHSS 5mins ADMIN. AIDE, CASHIER

3. Receive duly accomplished permit to transport human remains

Issuance of quarantine permit

89

# Service Name: BIO-SPECIMEN

Issuance of Quarantine permit to transport Bio specimen


Classification:

Type of Transaction: G2C, G2G

Who may avail: Govt. Agencies, Govt. & Private Hospital, Private Laboratories, Clinics and Individuals


1. Request letter BOQ Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2mins NURSE,QMO,MEDTEC


Issue official Receipt

500.00-Research Studies 500.00-diagnostic test

5mins ADMIN. AIDE,CASHIER


Encoding and Issuance of quarantine permit

90




and the manner in which its systems are implemented and maintained

Office or Division: BOQ - ILOILO STATION






BOQ - ILOILO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


5 minutes I Inspection Team






Inspection Team


10 minutes QMO/HEPO


5 minutes QMO/HEPO






91










BOQ - ILOILO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO


1 minute Designated Collecting


6 minutes HEPO



1 minute HEPO

92

LOCAL FOREIGN










93



firms are required to comply with the health certificate requirement of the BOQ as mandated in RA

1972 and RA 10611. This certificate is also a requirement in the issuance of Sanitary Permit for food

service establishment, GMP-HACCP certificate for in-flight catering firm and Ship Sanitation Certificate

(SSC) for interisland vessels







BOQ - ILOILO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO

Pays at the Cashier Prepares Health Card

P 300.00 1 minute Collecting Officer

Submits official receipt Issues Health Card 1 minute HEPO/HEPO Assistant


1 minute HEPO Assistant


94







Office or Division: BOQ Ilo-ilo Inspection Service Division, Sanitation and Food Safety Section






Health Education Section, Ilo-ilo City


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team







None 5 minutes HEPO



TOTAL:

95




Office or Division: BOQ - ILOILO STATION Classification: Simple Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


Inspection Request Form BOQ - ILOILO STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





none 1 minutes HEPO




TOTAL: 5 minutes

96



airport and seaport







BOQ -ILOILO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




TOTAL: 1 minute

97










BOQ - ILOILO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO


P 300.00 1 minutes Collecting Officer



2 minutes HEPO



1 minutes HEPO

98

# Service Name: ALIEN MEDICAL EXAMINATION


Office or Division: Bureau of Quarantine - CDO Station

Classification:





BOQ CDO Office,


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE







CASHIER


Collect payment

99

# Service Name: Vibrio cholera examination of foodstuff for export


Classification:




1. At least 250 grams of food sample for examination

BOQ Office

2. Complete data of products for export to be examined


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit sample to be examined Submission schedule: Mon & Tue


1,200.00 72 hrs MED.TECH.

2. Cashier Releasing of result after 72 hours


Recording of the results

100

# Service Name: IMMUNIZATION

To immunize clients like seafarers, OFW and travelers coming in and out of the country

Office or Division: Bureau of Quarantine - CDO Station Classification: Type of Transaction: G2C Who may avail: All Seafarers, Travelers & OFW


1. No Other vaccination for at least 7 days prior to Yellow Fever and other vaccination schedule

Bureau of Quarantine - CDO Station

. 2. Duly accomplished vaccination questionnaire


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out vaccination questionnaire

Screen and immunize the client Collect payment &Issue Official Receipt Releasing of International Cert. of Vaccination

10 minutes QMO, NURSE, MEDTECH

2. Submit to screening nurse

3. Proceed to vaccinator.

4. Cashier YellowFever-1,500/pax Multi dose 2,000 single shot Typhoid Fever-1,300 Cholera-2,800 (2 doses)

5. Receive duly accomplished ICV

101

# Service Name: LABORATORY

Vibrio cholera examination of foodstuff for export


Classification:




1. At least 250 grams of food sample for examination.


2. Complete data of products for export to be examined.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit sample to be examined Submission schedule: Mon & Tue


1,200.00 72 hrs MED.TECH

2. Cashier Collect payment &Issue Official Receipt


Releasing of result after 72 hours

102

# Service Name: ALIEN MADICAL EXAMINATION



Classification:







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE







Collect payment Cashier


103

# Service Name: HUMAN REMAINS CERTIFICATE

Issuance of Quarantine permit to transport human remains

Office or Division: Bureau of Quarantine-CDO

Classification:


Who may avail: Folks/Families of the Deceased


1.Original and photocopy of Death Certificate BOQ CDO Office

2.Cremation cert. for cremated bodies

3. Exhumation cert. For bones


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



500.00-International 200.00-Domestic Less 20% for Senior Citizen, PWD

2mins Nurse,Qmo,Medtech


Encode to QSIHSS 5mins ADMIN. AIDE, CASHIER


Issuance of quarantine permit

104

# Service Name: BIO-SPECIMEN

Issuance of Quarantine permit to transport Bio specimen

Office or Division: Bureau of Quarantine-CDO Station

Classification:

Type of Transaction: G2C, G2G

Who may avail: Govt. Agencies, Govt. & Private Hospital, Private Laboratories, Clinics and Individuals


1. Request letter BOQ Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2mins NURSE,QMO,MEDTEC


Issue official Receipt

500.00-Research Studies 500.00-diagnostic test

5mins ADMIN. AIDE,CASHIER


Encoding and Issuance of quarantine permit

105




and the manner in which its systems are implemented and maintained









FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


5 minutes I Inspection Team






Inspection Team


10 minutes QMO/HEPO


5 minutes QMO/HEPO






106












FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO


1 minute Designated Collecting


6 minutes HEPO



1 minute HEPO

107

LOCAL FOREIGN










108



firms are required to comply with the health certificate requirement of the BOQ as mandated in RA

1972 and RA 10611. This certificate is also a requirement in the issuance of Sanitary Permit for food

service establishment, GMP-HACCP certificate for in-flight catering firm and Ship Sanitation Certificate

(SSC) for interisland vessels









FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO

Pays at the Cashier Prepares Health Card

P 300.00 1 minute Collecting Officer

Submits official receipt Issues Health Card 1 minute HEPO/HEPO Assistant


1 minute HEPO Assistant


109















FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team







None 5 minutes HEPO



TOTAL:

110




Office or Division: Bureau of Quarantine - CDO Station Classification: Simple Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


Inspection Request Form Bureau of Quarantine - CDO Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





none 1 minutes HEPO




TOTAL: 5 minutes

111



airport and seaport









FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




TOTAL: 1 minute

112












FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minutes HEPO


P 300.00 1 minutes Collecting Officer



2 minutes HEPO



1 minutes HEPO

113

# Service Name: Water Analysis for Vessels or Personal Use

For those selected vessels who wants to conduct routine water analysis.

Office or Division: BUREAU OF QUARANTINE-DAVAO STATION



Who may avail: VESSELS AND PERSONAL


The Laboratory Will Provide And Explain To The Client The Proper Collection, Handling And Storage Of Water For Water Analysis

LABORATORY


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Ask the laboratory personnel for the container for water analysis

less than 1 hour

Medical Technologist

2. The laboratory personnel will explain the proper collection, handling and storage of water sample for analysis

less than 1 hour


3. Collect water sample less than 1 hour

Client

4. Pay to the cashier 1000/sample HEPO

5. Submit samples to the laboratory personnel

Client

6. Wait for the results 3 days Medical Technologist

114

# Service Name: Test for Vibrio Cholerae for Export Products

For exporter whose consignees requires Quarantine Certificate.




Who may avail: Exporter


Request for Vibrio Cholerae for export permits depend on the country of destination and consignee requirement.

From the foodstuff of country destination


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure request form from the laboratory section.

less than 1 hour

Quarantine Personnel

2. Present the request form to the cashier for payment

1,200.00/sample

less than 1 hour

HEPO

3. Proceed to the laboratory and submit the foodstuff sample

less than 1 hour


4. Wait for the result 3 days Medical Technologist

5. Apply for the foodstuff clearance online. Print the clearance and submit to the laboratory for signature

less than 1 hour

Quarantine Medical Officer and laboratory personnel

TOTAL: 1,200.00 3 days

115

# Service Name: Laboratory Examination for Visa Applicants

All visa applicants must secure a laboratory test results to be used in the issuance of Medical certificates.

Office or Division: BUREAU OF QUARANTINE-DAVAO STATION Classification: SIMPLE TRANSACTION Type of Transaction: G2C Who may avail: VISA APPLICANTS


LABORATORY REQUEST FOR SEROLOGY AND CLINICAL MICROSCOPY (RPR, URINE AND STOOL EXAMINATION

FROM THE QUARANTINE CLINIC


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure request form from the clinic section.

less than 1 hour

Nurse


RPR = 300.00 Urinalysis= 200 Fecalysis=200

less than 1 hour

HEPO

3. Proceed to the laboratory for blood extraction

less than 1 hour


4. Collect samples for Urine and Stool


Client

6. Wait for the results less than 1 hour

Client

TOTAL: 700.00 1-2 hours

116

# Service Name: Laboratory Examination for Steward

All stewards must secure a laboratory test results to be used in the issuance of Medical certificates.




Who may avail: STEWARDS


LABORATORY REQUEST FOR SEROLOGY AND CLINICAL MICROSCOPY (RPR, URINE AND STOOL EXAMINATION

FROM THE HEALTH EDUCATION AND PROMOTION OFFICER


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure request form from the HEPO section.

less than 1 hour

HEPO


RPR = 200.00 Urinalysis= 100 Fecalysis=100

less than 1 hour

HEPO

3. Proceed to the laboratory for blood extraction

less than 1 hour


4. Collect samples for Urine and Stool

Client


Client

6. Wait for the results less than 1 hour


TOTAL: 400.00 1-2 hours

117

# Service Name: Issuance of Medical Certificates for foreigners/aliens for Immigration Purposes

Section 4 (a) of R.A. No. 9271 mandates the Bureau to conduct medical examination of aliens/foreigners

seeking residency in the country as a pre-requisite to the issuance of their corresponding Visa by the

Bureau of Immigration.




Who may avail: Foreigners/Aliens


1. Assessment form (BOQ PE form 1: Medical Exam for foreign applicants (CY 2014)

BOQ CLINIC

2. Urinalysis BOQ LABORATORY

3. Fecalysis NY CLINIC/HOSPITAL (for X-ray & Malarial smear only)

4. Chest X-ray

5. Malarial Smear

6. 3 pcs. 2x2 ID Pictures


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Fill-up the forms (3 forms should be handwritten by the client) and pay to the cashier

1. Process the forms &needed requirements

Maximum 3 days

Quarantine Medical Officers

Collect urine & stool samples & submit to the laboratory

2. Physical Exam by the Quarantine Medical Officer

Physical Exam & Documents = ₱ 500.00 Serological Test (RPR) = ₱ 300.00 Fecalysis = ₱ 200.00 Urinalysis = ₱ 200.00

HEPO

Wait for the medical technologist for blood extraction

3. Once requirements are complete & results are normal, passport is stamped & signed by the QMO.


Come back/wait for the laboratory results

Clinic Nurses:

TOTAL: ₱1,200.00

118

# Service Name: Vaccination for International Travel

Administration of Vaccines and Issuance of International Certificate of Vaccination (ICV)




Who may avail: LOCAL & FOREIGN TRAVELLERS


1. Assessment Form Clinic Counter

2. Valid I.D. Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Fill-up assessment form Facilitate the administration of vaccines and issuance of International Certificate of Vaccination (ICV)

Yellow Fever: Multiple dose = ₱1,500 Single dose = ₱2,000

Within 20-30minutes


Pay vaccination fee at the cashier

HEPO

Nurse/QMO administers the vaccine (Yellow Fever, Polio, Cholera, Typhoid Fever)

Polio = ₱300 Cholera = ₱2,800 for two (2) doses Typhoid = ₱1,300 Validation = ₱300

Clinic Nurses

Recording of client's name and corresponding lot # of vaccine administered & official receipt

Issuance of International Certificate of Vaccination

Medical Waiver = ₱300

TOTAL:

119

# Service Name: Issuance of Quarantine Permit on Transportation of Biological Specimens

All biological specimens regardless of purpose (diagnostic, research, etc.) must secure a Quarantine

Clearance before transportation.


Classification: COMPLEX TRANSACTION

Type of Transaction: G2G, G2C

Who may avail: CLINICS/HOSPITALS (PRIVATE & GOVERNMENT)


1. Request letter addressed to the BOQ Station Chief with the following contents: a. Type of specimen & net quantity per package b. Name and address of facility where specimen is collected c. Name and address of facility where specimen is to be transported d. Purpose to which the specimen will be used e. Declaration that the specimen is infectious or non-infectious g. Date of shipment 2. FDA approval of the study (for clinical research) 3. Accomplished application forms

The Quarantine clearance shall be acquired from the BOQ office where the biological specimen will be originating.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the required Quarantine Medical Officers documents to the BOQ Clinic. In securing BOQ permit for the first time, conduct demonstration of packaging to the QMO or Medical Technologist

Issue Quarantine CLEARANCE

₱ 500.00 for all quarantine clearance for each box or package

10 to 15 mins. Quarantine Medical Officers HEPO Clinic Nurses

2. Pay to the Cashier Authorized rep

3. Wait for the permit signed by the assigned QMO

CLIENT

TOTAL : 500.00

120

# Service Name: Transport of Human Remains Certification

All Human Remains arriving & exiting in all Philippine Ports/Ports shall be accompanied by documents

(Certificate of Transport of Human Remains)

Office or Division: BOQ DAVAO STATION



Who may avail: Persons who wish to transport Human Remains (embalmed, exhumed, cremated)


1. Death Certificate 1. Local Civil Registrar

2. Travel Permit (Transfer Permit) 2. City Health Office

3. Exhumation Permit, Cremation Permit, Excavation as the case maybe

3. Institution who will do the exhumed, cremate or excavation


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Check Death Certificate, Transfer Permit

Check the documents and facilitate the issuance of certificate of shipment of Human Remains


Payment of Permit to transport

Inter-island shipment of Human Remains Permit: Local: ₱200 International

₱500

Within 10 minutes

HEPO I

Recording of the client's name and other needed information and official receipt

Clinic Nurses

TOTAL:

121



firms are required to comply with the health certificate requirement of the BOQ as mandated in RA 1972

and RA 10611. This certificate is also a requirement in the issuance of Sanitary Permit for food service



Office or Division: BOQ - DAVAO STATION






Sanitation and Food Safety Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



2 minute Designated personnel

Pays at the Cashier P 300.00 1 minute Cashier staff


1 minute Designated personnel


Issues Health Card 1 minute Designated personnel


122

# Service Name: Issuance of Stewards Certificate

Issuance of Health Certificates for Food Handlers

Office or Division: BOQ - DAVAO STATION



Who may avail: Food Handlers onboard Interisland Vessels


1. Assessment Form 2. Urinalysis 3. Fecalysis 4. VDRL/RPR 5. Chest X-ray 6. 3 pcs.1x1 ID picture

Clinic Counter BOQ Laboratory ANY CLINIC/HOSPITAL (for Chest x-ray only)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Pay the required fees at the cashier

1. Receive the Payment

Physical Examination and Documents Fee ₱300

Medical Officers

Fill-up the form 2. Check the diagnostic results for any abnormalities

Serological Fee = 200 Routine Fecalysis = ₱100 Routine Urinalysis = ₱100 Seminar Fee = ₱300

Attend the seminar on hygiene and sanitation at the Health Education Room

3. Check the applicant’s vital signs and facilitate other concerns.

3 hours (Including seminar)

HEPO

Submit all the requirements

4. Physical examination done by the Quarantine Medical Officer

Physical Examination by the QMO


Wait for the issuance of the certificate (Yellow Card)

5. Issue the certificate (Yellow card)

Clinic Nurses

TOTAL: ₱1,000

123







Office or Division: Bureau of Quarantine - DAVAO Station






Bureau of Quarantine - DAVAO Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team







None 5 minutes HEPO



TOTAL:

124



Sanitation Seminar

Office or Division: Bureau of Quarantine- DAVAO STATION Classification: Simple Type of Transaction: G2B Who may avail: All Stewards and Food handlers In Seaports/Airports



BOQ-DAVAO Satellite Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Verifies name of client from the list of participants



P 300.00 Special Collecting Officer


Conducts seminar 4 hours HEPO Designate



HEPO Designate





125




Office or Division: Bureau of Quarantine - Davao Station Classification: Simple Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


Inspection Request Form Bureau of Quarantine - Davao Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





none 1 minutes HEPO




TOTAL: 5 minutes

126





Office or Division: DAVAO STATION, Sanitation and Food Safety Section Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative



BOQ-Davao Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team




10 minutes QMO/HEPO


2 minutes QMO/HEPO








TOTAL:

127




Office or Division: DAVAO STATION, Sanitation and Food safety Section Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative



Sanitation and Food Safety Section, DAVAO STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO





6 minutes HEPO



1 minute HEPO

TOTAL: 10 minutes

128


LOCAL FOREIGN










129

# Service Name: Issuance of Foodstuff Certificate

Office or Division: B.O.Q - GENSAN STATION


Type of Transaction: FOODSTUFF CERTIFICATE (FSC)

Who may avail: EXPORTERS


LABORATORY TEST NEGATIVE (-) FOR V. CHOLERA

D.O.H - ACCREDITED LABORATORY


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Fill-up form and submit laboratory result negative (-) for v. Cholera

Received documents and double check

P 300 (three hundred pesos)

15 MINUTES NURSE II

# Service Name: Issuance of ICV



Type of Transaction: ISSUANCE OF INTERNATIONAL CERTIFICATE OF VACCINATION (ICV)

Who may avail: SEAFARERS/ FISHERMEN/PERSONNEL GOING ABROAD


Fill-up assessment form and other data needed for vaccination

B.O.Q CLINIC COUNTER


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit filled-up assessment form and other data needed

Receive the documents and double check once complied and no contraindication , then administer the said vaccine

P 300 (THREE HUNDRED PESOS)

15 MINUTES NURSE II/ QUARANTINE MEDICAL OFFICER

TOTAL: 300.00

130

# Service Name: ISSUANCE OF MEDICAL CLEARANCE CERTIFICATE



Type of Transaction: ISSUANCE OF MEDICAL CLEARANCE CERTIFICATE

Who may avail: FOREIGNERS


Fill-up assessment form and other data needed for vaccination

B.O.Q CLINIC COUNTER

1. URINALYSIS 2. STOOL CULTURE 3. VDRL/RPR 4. CHEST X-RAY 5. 2X2 PICTURES

D.O.H - ACCREDITED LABORATORY


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Fill-up forms and submit all laboratory examinations mentioned with normal results

Receive the documents and double check if indeed all results are within normal limits

P 500 (FIVE HUNDRED PESOS)

30 MINUTES QUARANTINE MEDICAL OFFICER (Q.M.O)

# Service Name: ISSUANCE OF QUARANTINE PERMIT FOR SHIPMENT OF HUMAN REMAINS

(HR)



Type of Transaction: ISSUANCE OF QUARANTINE PERMIT FOR SHIPMENT OF HUMAN REMAINS (HR)

Who may avail: RELATIVE/S OF THE DECEASED


1. Death certificate (original and photocopy) 2. Embalming/Cremation Certificate (Original And Photocopy)

1. Hospital where patient died 2. Funeral Parlor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit death certificate and embalming or cremation certificate (original and photocopy)

Signing and stamping of original death certificate and double check other documents (funeral parlor) if authenticate

P 500 (abroad) p300 (inter-island)

20 MINUTES QUARANTINE MEDICAL OFFICER

131




Office or Division: Bureau of Quarantine – GENSAN Station Classification: Simple Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative


Inspection Request Form Bureau of Quarantine – GEN SAN Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





none 1 minutes HEPO




TOTAL:

5 minutes

132




Office or Division: GENSAN STATION, Sanitation and Food safety Section Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative



Sanitation and Food Safety Section, GENSAN STATION


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Checks requirements

1 minute HEPO


1 minute HEPO





6 minutes HEPO



1 minute HEPO

TOTAL: 10 minutes

133


LOCAL FOREIGN










134





Office or Division: BOQ GEN SAN Station Inspection Service Division, Sanitation and Food Safety Section

Classification: Complex Type of Transaction: G2B, G2G Who may avail: Authorized Ship Agent/Representative



Sanitation and Food Safety Section, Gen San Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








Inspection Team




10 minutes QMO/HEPO


2 minutes QMO/HEPO








135

Contact Information of CCB, PCC, ARTA

0908-881-6565, 3(2)-8736-8645

Office Address Contact Information Cebu

Gen. Maxillom Ave. Ext., Cebu City (032) 232-2072 ; (032) 233-4283 ;

(032) 3408121

Davao Ramon Magsaysay Ave. Cor. Chaves sts. 8000 Davao City

(082) 300-2378

Iloilo Emmanuel Bldg., Ortiz St. Iloilo City

(033) 337-3904 ; 09216008339

Zamboanga 2nd flr. Radja Bldg. Gov. Camins Avenue, Zamboanga City

(062) 991-5019

Cag. De Oro RM # 216 Waterside Living Complex J. Pacana St. Lico-An, CDO

9173307689

San Fernando, La Union #02 Francisco I. Ortega Highway Brgy. Tanqui San Fernando, La Union City

(072) 205-0075

Laoag Port of Laoag- 49 Andres Castro st., Laoag City 2900

(077) 771-3714 ; 09303301969

Subic #20-14th St. West Tapinac Olongapo City 2200

(047) 222-5276 ; 09083718275

Tabaco Maritime Building, Pier Site, Tabaco City

(052) 742-2851 ; 09175584382

Batangas #1350 N.R. Bonifacio St., Sta. Clara Ilaya, Batangas City 4200

(043) 702-3298

Bataan Unit5 2nd flr Peñafrancia Bldg. Kitang Uno, Limay Bataan

(047) 244-8079

General Santos Calumpang Highway, Calumpang General Santos City

(083) 301-7823 ; 09295660368

Clark Clark International Airport Terminal Bldg. Clark Freeport Zone, Pampanga Angeles City

(047) 252-7117 ; (047) 5997021 ; 09257092927

Palawan Reyes Clinic, Malvar St. Puerto Princesa City Palawan/ PGS Bldg. Rizal Avenue Ext,. Puerto Princesa City

(048) 433-4001; (048)4334162

Bacolod BREDCO Port 2 Reclamation Area Brgy. 10 Bacolod City

(043) 434-3093 ; 09989884284

Kalibo Unit 1 and 2 Lucius Inn, Airport Road Brgy. Pook Kalibo Akalan

(036) 500-8301 ; (036) 272-1163 ; (036) 272-1196

Tacloban Port of Tacloban Leyte, Tacloban City 6500

09152948485

136

PROCEDURE FOR COMPLAINTS. RECOMMENDATIONS, INQUIRIES, AND

SUGGESTIONS:

STEP ACTIVITY RESPONSIBLE OFFICER/EMPLOYEE

1 Member of the public submits the complaint, recommendation, inquiry, or suggestion in person, by phone call, by e-mail, or by mail at the following: (02) 5318-7500 loc. 100 [email protected]

The Bureau Director, Deputy Director, or the concerned Division Chief

2 Acknowledges receipt of Report Receiving Staff member

3 Notifies concerned person thru their contact details on action taken

Officer in Step 1