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PAGE 1
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
PAGE 2
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
TABLE OF CONTENTS
EXECUTIVE SUMMARY...............................................................................................03
SECTION I
• COMPANY SIZE ANALYSIS.............................................................................04
SECTION II
• NATURE OF BUSINESS.....................................................................................04
SECTION III
• CURRENT WORK FROM HOME ANALYSIS..................................................05
SECTION IV
• PROJECTED WFH PERCENTAGE AFTER 90 DAYS......................................07
SECTION V
• TRENDS ANALYSIS OF WFH...........................................................................09
SECTION VI
• PRODUCTIVITY ANALYSIS..............................................................................10
SECTION VII
• ISSUES BEING FACED, WITH CURRENT WFH OPERATIONS....................12
SECTION VIII
• REASONS FOR GOING SLOW ON RETURN TO OFFICE (WFO)..................14
CONCLUSION & DISCLAIMER ....................................................................................16
PAGE 3
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
EXECUTIVE SUMMARY
The COVID-19 pandemic has forced the IT/ITES industry to work from home since March
2020.
As the premier industry association in Hyderabad, HYSEA wanted to estimate, with reasonable
accuracy and with member inputs, the (Work from Home)WFH and WFO(Work from Office)
percentages and how the future is going to look like. When representing the industry in
different forums, an accurate estimate is very important. This data will be only used at an
aggregate level and individual responses will remain confidential.
The survey has received an overwhelming response with 195 IT/ITES companies responding.
These companies belong to IT services, IT Products and IT enabled Services. The size of the
companies ranges from Micro(0-100 employees), Small(100-500 employees), Medium(500-
1000) and Large(>1000 employees).
This survey analysis the data based on two key factors:
• Nature of company’s business &
• Size of the company.
Summary of Survey Findings
Across all sizes and nature of businesses, nearly 80% of companies in Hyderabad have said,
90% or more of their employees are working from home at this point in time. IT services
companies took the lead with 85% of them managing >=90% WFH while only 68% products
and ITeS companies managed this WFH percentage.
Nearly 76% of large companies, across nature of business, have more than 90% of employees
working from home. For MSMEs, nearly 80% of companies managed similar WFH%. Smaller
companies had lesser dependencies and challenges in moving work to home.
After 90 days, across the industry, the WFH% is projected to fall from current levels to about
60%. This means the business leaders are hoping to see approximately 40% of work force
returning to office, subject to conducive conditions.
Majority of the companies polled across sizes and nature of business have reported productivity
levels higher than 90%. This should make Hyderabad IT industry proud of its workforce and
leadership.
The three biggest issues being faced by the IT/ITES companies, in terms of WFH, are related
to Broadband, Power cuts and Cyber Security.
Risk perception by companies and employee reluctance are the major reasons for Companies
across the board going slow on WFO, followed closely by Transport readiness.
HYSEA, as a responsible industry body, will work closely with the Govt of Telangana and
bring to their attention the issues that are impacting WFH and Return to office and try to seek
solutions.
SECTION I
PAGE 4
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
COMPANY SIZE ANALYSIS:
The distribution of the employee headcount of the participating companies is defined Micro(0-
100 employees), Small(101-500 employees), Medium (501-1000 employees), and Large as
employees greater than 1000:
SECTION II:
NATURE OF BUSINESS
The participating companies are primarily form three groups based on the nature of the
business: IT Services companies, IT Product companies and IT enabled Services.
0-10030%
101 - 50044%
501-10007%
>100019%
TOTAL NUMBER OF EMPLOYEES
0-100 101 - 500 501-1000 >1000
IT Products24%
IT Services60%
ITeS16%
NATURE OF BUSINESS
IT Products IT Services ITeS
Employee Count No. of
Companies
0-100 (MICRO) 30%
101 – 500 (SMALL) 44%
501-1000 (MEDIUM) 7%
>1000 (LARGE) 19%
Nature of Business % of
Companies
IT Products 24%
IT Services 60%
ITeS 16%
PAGE 5
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION III. CURRENT WORK FROM HOME(WFH) ANALYSIS:
Across the Industry, nearly 80% of companies are saying that 90% or more of their workforce
is working productively from home. The respondents include all sectors of the IT Industry,
including IT Services, IT Products and IT enabled Services.
Analysis of WFH% across types of companies: 85% of IT Services companies saw more
than 90% workforce operate from home. Only 69% of ITeS companies and 68% of IT Product
companies achieved 90% WFH.
0-8019%
81-892%
90-9521%
96-10058%
CURRENT INDUSTRY WIDE WFH%
0-80 81-89 90-95 96-100
12%
3%
22%
63%
30%
2%
13%
55%
31%
0%
28%
41%
0%
10%
20%
30%
40%
50%
60%
70%
0-80 81-89 90-95 96-100
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
WFH% RANGES
Comparison of Different Types of Companies Across WFH% Ranges
IT SERVICES IT PRODUCTS ITeS
Industry Wide - Current
WFH% as on the date of this
survey
WFH% % of
Companies
0-80 19%
81-89% 2%
90-95% 21%
95-100% 58%
PAGE 6
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
Analysis of WFH% across different sizes of companies: Regardless of size, three quarters
of all micro, small, mid-sized and large companies saw a consistent 90% and above WFH
numbers.
WFH% MICRO (0-100) SMALL(100-
500)
MID-SIZED(500-
1000)
LARGE(>1000)
0-80 22% 16% 22% 22%
81-89 0% 3% 0% 2%
90-95 25% 13% 39% 27%
96-100 53% 68% 39% 49%
22%
0%
25%
53%
16%
3%
13%
68%
22%
0%
39% 39%
22%
2%
27%
49%
0%
10%
20%
30%
40%
50%
60%
70%
80%
0-80 81-89 90-95 96-100
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
WFH% RANGES
Comparison of Different Sizes of Companies Across WFH% Ranges
MICRO (0-100) SMALL(100-500) MID-SIZED(500-1000) LARGE(>1000)
PAGE 7
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION IV
PROJECTED WFH PERCENTAGE AFTER 90 DAYS: Only about 19% of IT/ITES
companies will continue to WFH with 80% workforce. Rest of the companies are intending
to increase the WFO count by 48% from the current numbers.
NATURE OF BUSINESS-WISE WFH% AFTER 90 DAYS: A quarter of IT Product
companies project 80% return to Work from Office in 90 days’ time. While 40% IT Services
companies and 30% ITeS companies plan to operate 80% from office in the same time
period.
WFH% IT
SERVICES
IT
PRODUCTS
ITeS
0-20 13% 23% 7%
21-40 23% 17% 23%
41-60 28% 26% 17%
61-80 18% 17% 30%
81-90 2% 4% 7%
91-100 17% 13% 17%
0-2015%
21-4021%
41-6025%
61-8020%
81-903%
91-10016%
INDUSTRY WIDE WFH% AFTER 90 DAYS
0-20 21-40 41-60
61-80 81-90 91-100
13%
23%28%
18%
2%
17%
23%
17%
26%
17%
4%13%
7%
23%
17%
30%
7%
17%
0%
10%
20%
30%
40%
0-20 21-40 41-60 61-80 81-90 91-100
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
WFH% RANGES
Comparison of different typess of companies across WFH% Ranges projected after 90 days
IT SERVICES IT PRODUCTS ITeS
INDUSTRY WIDE WFH% AFTER
90 DAYS
WFH% %COMPANIES
0-20 15%
21-40 22%
41-60 25%
61-80 20%
81-90 3%
91-100 16%
PAGE 8
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
COMPANY SIZE-WISE WFH% AFTER 90 DAYS:
Micro, Small and Medium sized companies project a greater percentage of WFO than Large
companies.
WFH% MICRO (0-100
EMP)
SMALL(100-
500 EMP)
MID-SIZE(500-
1000 EMP)
LARGE(>1000
EMP)
0-20 19% 17% 0% 6%
21-40 19% 28% 27% 9%
41-60 21% 29% 27% 23%
61-80 19% 10% 27% 43%
81-90 2% 4% 9% 3%
91-100 19% 13% 9% 17%
19% 19%21%
19%
2%
19%17%
28%29%
10%
4%
13%
0%
27% 27% 27%
9% 9%
6%
9%
23%
43%
3%
17%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0-20 21-40 41-60 61-80 81-90 91-100
PE
RC
EN
TA
GE
OF
CM
PA
NIE
S
WFH% RANGES
Comparison of different sizes of companies across WFH% Ranges projected after 90 days
MICRO (0-100 EMP) SMALL(100-500EMP) MID-SIZE(500-1000EMP) LARGE(>1000)
PAGE 9
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION V: TRENDS ANALYSIS OF WFH PERCENTAGES (Using weighted
average across sizes): Industry wide trends indicate an aspiration to steadily increase WFO,
subject to conducive conditions as outlined in Section X. Across the industry the average
WFH percentages decrease from the current 88% to 60% in the next 90 days, projecting a
40% WFO percentage. Baseline current date is taken as 18th June 2020.
NATURE OF BUSINESS - TRENDS ANALYSIS: Across all types of companies, a steady
decrease in work from home % is anticipated. After 90 days, businesses intend to return to
office, leaving only 55%~65% of workforce operating from home.
88%
72%66%
60%
0%
20%
40%
60%
80%
100%
Cur r ent % Ater 30 Days A ter 60 Days Ater 90 DaysWO
RK
FR
OM
HO
ME
PER
CEN
TAG
E
INDUSTRY WIDE WFH% TREND IN THE NEXT 90 DAYS
87%
74%
66%
60%
90%
70%
58%56%
88%
70% 70%
65%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Current WFH% After 30 Days After 60 days After 90 daysPE
RC
EN
TA
GE
S O
F C
OM
PA
NIE
S
BUSINES-WISE WFH% FOR NEXT 90 DAYS
IT Services IT Products ITeS
WFH% →
CURRENT
(18-06-20)
AFTER
30
DAYS
AFTER
60
DAYS
AFTER
90
DAYS
IT SERVICES 87% 74% 66% 60%
IT PRODUCTS 90% 71% 58% 56%
ITeS 88% 70% 70% 65%
PAGE 10
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION VI
PRODUCTIVITY ANALYSIS: IT/ITES Companies have seen high productivity levels even
while operating from home. Majority of companies, across categories, have reported
productivity levels of higher than 90%. Only a miniscule 4% companies have reported
productivity drop below 60%.
BUSINESS-WISE PRODUCTIVITY IMPACT: In IT services, 84% of companies saw
productivity levels of 76% or more. An average of 8% of IT Services, IT Product and ITeS
companies registered greater than 100% productivity levels.
PRODUCTIVITY% IT SERVICES IT PRODUCTS ITeS
<60% 4% 6% 0%
61-75% 11% 15% 25%
76-90% 28% 21% 25%
91-100% 47% 51% 41%
>100% 9% 6% 9%
4%
14%
26%47%
9%
ESTIMATED OVERALL PRODUCTIVITY % WITH THE CURRENT WFH%
<60% 61-75% 76-90% 91-100% >100%
4% 11%
28%
47%
9%6%
15%
21%
51%
6%0%
25% 25%
41%
9%
0%
10%
20%
30%
40%
50%
60%
<60% 61-75% 76-90% 91-100% >100%
Comparison of different types of companies across productivity % ranges with current WFH% (18-06-20)
IT SERVICES IT PRODUCTS ITeS
INDUSTRY WIDE
PRODUCTIVITY WITH
CURRENT WFH%
Productivity% %COMPANIES
<60% 4%
61-75% 14%
76-90% 26%
91-100% 47%
>100% 9%
PAGE 11
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
COMPANY SIZE-WISE PRODUCTIVITY PERCENTAGE WITH WFH%:
• Majority of companies have achieved > 90% of productivity regardless of their size
• All companies have minimally achieved 75% or above productivity
• Interestingly some companies have also reported > 100% productivity due to WFH
10%
23%
28% 28%
10%
1%
12%
27%
54%
6%
0%
8%
23%
62%
8%
3%
8%
19%
57%
14%
0%
10%
20%
30%
40%
50%
60%
70%
<60% 61-75% 76-90% 91-100% >100%
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
PRODUCTIVITY % RANGES
Comparison of different sizes of companies across productivity % ranges with current WFH% (18-6-2020)
MICRO (0-100 EMP) SMALL(100-500EMP) MID-SIZE(500-1000EMP) LARGE(>1000)
PAGE 12
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION VII
ISSUES BEING FACED, WITH CURRENT WFH OPERATIONS: The three biggest
issues being faced by the IT/ITES companies are related to Broadband, Power cuts and Cyber
Security.
BUSINESS WISE ISSUES FOR WFH: While cyber security and employee morale are
significant issues facing the Industry, the key concerns are around Broadband availability and
Power cut issues. ITeS Industry as per the survey is most impacted by the Broadband and
Power cut issues.
73%
28% 19% 18%
67%
14%0%
10%20%30%40%50%60%70%80%
PER
CEN
TAG
E O
F C
OM
PA
NIE
S
ISSUES
INDUSTRY WIDE ISSUES WITH WFH
72%
28%
22%
15%
62%
15%
64%
28%
19%
13%
62%
17%
91%
25%
9%
34%
91%
3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Broadband Cyber Security Employee morale Low Productivity Power cuts None
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
ISSUES
NATURE OF BUSINESS-WISE ISSUES WITH WFH
IT SERVICES IT PRODUCTS ITeS
INDUSTRY WIDE ISSUES
WITH WFH
ISSUES
% OF
COMPANIES
Broadband 73%
Cyber Security 28%
Employee
morale 19%
Low
Productivity 18%
Power cuts 67%
None 14%
PAGE 13
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
COMPANY SIZE-WISE ISSUES WITH WFH: Power cuts and Broadband issues
challenge the companies of all sizes. Cyber security issues pose a greater challenge to larger
companies. Low productivity is a key concern of micro sized companies.
78%
30%
25%27%
58%
8%
67%
21%
13%12%
64%
20%
69%
23%
15% 15%
77%
15%
78%
41%
27%
14%
84%
11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Broadband Cyber Security Employeemorale
LowProductivity
Power cuts None
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
ISSUES
COMPANY SIZE-WISE ISSUES FOR WFH
MICRO (0-100 EMP) SMALL(100-500EMP) MID-SIZE(500-1000EMP) LARGE(>1000)
PAGE 14
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
SECTION VIII
REASONS THAT CAN INHIBIT RETURN TO OFFICE (WFO): Risk perception and
employee reluctance are the major reasons for Companies across the board going slow on
WFO. Transport readiness is the biggest challenge on the logistics front influencing the
decision on WFO.
COMPANY SIZE-WISE REASONS FOR GOING SLOW ON WFO: Micro, Small,
Medium and Large companies have all reported Risk Perception, Employee Reluctance and
Transport readiness as key inhibitors in getting back to office.
8%
45%
78%
7%
38%
11%8%
11%
55%
81%
2%
51%
19%
9%3%
63%
94%
13%
56%
13%
0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
FacilityReadiness
EmployeeReluctance
RiskPerception
Support Staffavailability
TransportReadiness
Others None
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
ISSUES
Comparison of Different Types of Companies on Reasons that can inhibit return to work (WFO)
IT SERVICES IT PRODUCTS ITeS
PAGE 15
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
17%
38%
82%
7%
45%
10%5%3%
51%
80%
5%
49%
12%
7%0%
77%
92%
8%
69%
15%
8%8%
59%
78%
11%
24%22%
8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
FacilityReadiness
EmployeeReluctance
RiskPerception
Support Staffavailability
TransportReadiness
Others None
PE
RC
EN
TA
GE
OF
CO
MP
AN
IES
ISSUES
Comparison of Different Sizes of Companies on Reasons that can inhibit return to work (WFO)
MICRO SMALL MID LARGE
PAGE 16
WORK FROM HOME SURVEY
WWW.HYSEA.IN HYDERABAD SOFTWARE ENTERPRISES ASSOCIATION
Conclusion:
The IT/ITES Industry in Hyderabad shifted to WFH in a very short time, overcoming many
obstacles. The operations were stabilized quickly despite challenges such as lack of proper
broadband / internet connectivity and power cuts. Industry then went on to achieve more than
80% productivity overcoming several constraints. The Industry rose to the challenge posed by
COVID-19 situation and created a viable infrastructure for the 5 Lakh+ associates to Work
from Home and remained operational, serving global clients. The fact that more than 90%
employees are working from home shows the resilience of the industry.
Productivity remained high (>90%) for majority of companies across all sizes and nature of
business.
Measures to improve broadband availability, stable power and cyber security, jointly by the
government and the Industry will go a long way in improving productivity, considering
substantial WFH percentages will remain for the foreseeable future
For the industry to return to office, the main challenges are the spike in cases, increasing risk
perception and the consequential employee reluctance to come to office. Lack of public
transport is also posing a hurdle. Joint efforts by the Industry and the government are needed
to create risk free atmosphere mainly in terms of Medical facilities, making testing and
treatment easier, better quarantine facilities and safer PG accommodations.
Disclaimer
This survey is confidential and solely intended for CEOs/Center heads of HYSEA member
companies and is not meant for further distribution. This survey provides a general
understanding of the current situation the IT/ITES Industry is facing in Hyderabad, and should
not be used for making business, legal or any other decision. The percentages and ranges shown
in the survey are subject to standard statistical sample errors.
Hyderabad Software Enterprises Association 1st Floor, TSIIC IALA Building, Beside Madhapur Fire Station, Phase 2, HITEC City,
Hyderabad, Telangana 500081 Phone: +91 9030032711 Mobile: +91 92465 00952
Email: [email protected] ; https://www.hysea.in