Embed Size (px)
Citation preview
Human Resources Department: HR Operating
Models
HR SHARED SERVICES
What is a Shared Service Model?
Organisations utilise a shared service model as an efficient way of organising activities within their HR department.
HR shared services allow these activities to be available to a number of people who would provide routine administration of HR functions to the customer; functions such as Payroll advice.
This shared services model based on the work of Dave Ulrich led to organisational benefits which included; reduction of cost and increased quality of services provided to customers.
University of Portsmouth Shared Service
Business Partners Carol Carter Dominique Shore Sue Davies
Centres of Expertise Occupational Health Pay and Reward Pensions Equality and Diversity Recruitment and Selection Strategy and Planning Health and Safety Management and Staff
Development
Service Centre Manager: Paula Biggs No of staff: 11
Total number of staff employed/supported: Over 2500! One of the city’s largest employers
“
”
“The key to shared services is treating what was once a corporate service like a whole new business. This is
achieved by duplicating the environment of an independent service business, including customers,
counting costs, and letting in the competition. Just as market competition improves a firm, so it will
improve your in-house business”(QUOTE FROM JBS)
Other larger organisations also make use of this Shared Service Model…they include:
University of Nottingham
What does the department look like?
http://www.nottingham.ac.uk/hr/documents/hr-service-structure.pdf
HR Partners support their respective schools/colleges with:• strategic HR-related matters• change management• non-routine, complex casework (e.g. disciplinary, grievances, capability, dignity at work,
attendance management)
Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of science.
BUSINESS PARTNERING:
Specialist Services
Strategic Projects HR Systems and MI Talent and Resourcing Policy and Development Pay and Reward Planning Adviser Equality and Diversity Professional development which is subdivided into: Continual Professional Development;
Leadership and Management development; Learning and Teaching; Equality and Diversity; Welcome and Introduction; Apprenticeships
Safety office – Health and Safety Legislations
Service Centre (Employment Services)
Employment Services are the first point of contact for general HR enquires including: Recruitment, HR policy and processes and HR administration.
Number of staff they support? 2,376 ( Student/Staff Ratio 13/14)
Head of Employment Services: Name: Jamie Tennant
Contact: [email protected]
University of Aberdeen
What does the department look like?
http://www.abdn.ac.uk/staffnet/documents/UNTITLED.pdf
BUSINESS PARTNERING:
HR Business Partners support managers on strategic HR-related matters and organisational objectives such as:
a. performance management b. organisational design and development
c. change management d. strategic resourcing
Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of science.
Specialist Services
Strategic Projects HR Policy Pay and Reward Organisational Development Equality and Diversity Staff Development Health and Safety
Service Centre (Employment Services)
Known as employment services are the first point of contact for any general HR enquires, which ranges from: recruitment, terms and conditions, annual leave to assistance with casework such as attendance management at work
Number of Staff they Support? 1,032 ( Student/Staff Ratio 13/14)
Head of Employment Services:Name: Lynda Johnston
Contact: [email protected]
Heriot-Watt University
What does the department look like?
They focus on the relationship between Human Resources Department and customers. They deal with:
• Strategic planning issues• Change management
• Restructuring • Any other issues that affect more than one person
There are 3 HR Partners in the organisation: Schools; Professional Services; International, Management and Projects
BUSINESS PARTNERING:
The specialist teams support the operational issues; they also manage the development of HR policies, procedures and guidance.
Occupational Health
Resourcing
Staff Development
Specialist Services
Service Centre (HR Services)
They are the first point of contact for any general HR enquires, they help to ensure consistency of their approach and improve the quality of the services they provide
Number of Staff they Support? 645( Student/Staff Ratio 13/14)
Head of HR Services:Name: Helen Hymers
Contact: [email protected]
BUSINESS PARTNERING:
HR Partners support the university with any strategic planning etc.
There are 3 BP in the organisation: Academic Affairs; Education; Research and Enterprise
The specialist teams support the operational issues; they also manage the development of HR policies, procedures and guidance. These are the three main specialist services: all have managers, who have HR administrators and Advisors.
Staff Development
Occupational Health
Recruitment and Contracts
Specialist Services
Service Centre (HR Services)
They are the first point of contact for any general HR enquire: Employee Services and HR Information Systems
Number of Staff they Support? 2,500 (Facts and Reputation)
Head of HR Services:Name: Alison North
Contact: [email protected]
They work closely to the senior leaders to develop effective ways to fulfil the aims of the organisation such as strategic planning.
There are 14 BP employed in this organisation dealing with issues relevant to faculties and departments; who are supported by 6 HR Advisors.
BUSINESS PARTNERING:
Policy and Rewards Equality and Diversity Occupational Health Health and Safety People Development Change Team Trent HR support Team Recruitment Team
Specialist Services
They deal with general HR enquires but more specifically issues regarding Payroll and HR administration; Recruitment and Temporary/Casual staff claims
Number of Staff they support? 4,420 (Annual Review 13) Head of Employee Services:
Name: Rob TinleyContact: [email protected]
Service Centre (Employee Services)
The University of York
They support the academic coordinators and head of departments with complex caseworks; restructuring of departments; medium-term planning; strategic people management and other people management issues.
There are 4 BP in the organisation supporting the academic staffs and their department
BUSINESS PARTNERING:
Chair and Senior management Recruitment
Occupational Health
Pensions
Rewards
Staff Development
Researcher Development
Leadership and Management Development
Specialist Services
HR Services are the first point of contact for general HR queries which varies from recruitment to HR policies and Procedures.
Number of staff they support? 3,790 (key Facts 13/14)
Head of HR services: Name: Rob Hargrave
Contact: [email protected]
Service Centre (HR Services)
They provide professional advice to academic staff ranging from the Deans to HR Solutions which include resource planning; senior recruitment and organisational change that are inline with the university’s people strategy.
There are 5 BP employed who are assisted by 2 staffs and other HR advisors.
BUSINESS PARTNERING:
Payroll
Organisational and Educational Development
Safety, Health and Well being
Recruitment and Contracts
Specialist Services
Service Delivery Team are responsible for queries on all aspects of recruitment and contracts from managers to individuals. They are responsible for advertising to issuing the contracts
Number of staff they support? 2,357 (Annual Review 2014)
Head of HR services: Name: David Owen
Contact: [email protected]
Service Centre (Service Delivery)
Also known as The Advisory Team offer support and in-depth guidance in all HR issues. They work with Senior Managers and Directorates to develop strategic plans; devise expert HR advice on day-today HR related matters ranging from recruitment to rewards.
There are 7 BP employed supported by 5 HR officers who provide operational support to faculties and departments; interpret and implement policies and processes.
BUSINESS PARTNERING:
Organisational Development
Equality and Diversity
Occupational Health
Health and Safety
Projects and Policies
Administration Team
Leadership Team
Specialist Services
Service Centre (HR Services)
HR Services Team provide administration support through the lifecycle of employment. They are also responsible for advertising and recruiting staff within the university.
Number of staff they support? 1,051 ( Student/Staff Ratio 13/14)
Head of HR services: Name: Fiona Parkinson
Contact: [email protected]
Other universities that also use shared services include: (enough information was not provided)
University of Greenwich
University of Southampton
University of St Andrews
University of Stirling
University of Leicester
University of Essex
Queen Margaret University Edinburgh
Glyndwr University Wales
University of Bradford
University of Reading
Universities and their Service Centre Manager’s contact details:
University Name of Centre Manager Contact detailsNottingham Employment
ServicesJamie Tenant [email protected]
Aberdeen Employment Services
Lynda Johnston [email protected]: +44 (0)1224 273860
Heriot-Watt HR Services Helen Hymers [email protected] HR Services Alison North [email protected] Employee Services Rob Tinley [email protected]
Tel: +44 (0)1392 722060 York HR Services Rob Hargrave [email protected]
Tel:+ 44 (0)1904 32 4849Lancaster Service Delivery David Owen [email protected]
Tel: +44 (0)1524 5-10644De Montfort HR Services Fiona Parkinson [email protected]
Tel: +44 (0)116 207 8080
References http://www.thecompleteuniversityguide.co.uk/league-tables/rankings http://www.port.ac.uk/departments/services/humanresources/ http://www.nottingham.ac.uk/hr/index.aspx http://www.abdn.ac.uk/staffnet/working-here/about-hr-994.php http://www1.hw.ac.uk/hr/ http://www2.hull.ac.uk/administration/jobs/contact-the-hr-team.aspx http://www.exeter.ac.uk/staff/employment/abouthr/ http://www.york.ac.uk/admin/hr/ http://www.lancaster.ac.uk/hr/ http://
www.dmu.ac.uk/dmu-staff/people-and-organisational-development/people-management-handbook/contacts/human-resources.aspx
