Human resource plan of Soghat

7/27/2019 Human resource plan of Soghat

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2/20

Job

zone

LevelOccupation Educat

ionExperience Job

training1 Security guard,

Sweeper, DriverPrimary Little or no previous work-

related skill, knowledge, or

experience is needed for

these occupations

Few days of

training is

required2 Supervisor, Sales

attendant,

cashier

Matric

or

equivalent to

that

Some previous work-related

skill, knowledge, or

experience is usually needed

Few weeks

of on the

job trainingis required

3 Accountant,operation

ManagerFour-

year

bachelo

r's

degree

isrequire

d

Previous work-related skill,

knowledge, or experience is

required for these

occupations


3/20

Main Tasks:

Representing Sughats management in purchase negotiations with Soghats suppliers

Direct and coordinate Sughats financial and budget activities to fund operations

Review financial statements, sales and activity reports, and other performance data to measureproductivity and goal achievement and to determine areas needing performance improvement

Determine staffing requirements, and interview, hire and train new employees

Plan and direct activities such as marketing and promotions

Knowledge & Skills:

Administration and management, Customer and personalized service, Personnel and human resources,Sales and marketing, Financial reporting

Tools & Tecnolgy:

Calculators & Accessories, Computers, Accounting software, Microsoft office

Job Title: General and Operations

Manager

Job Type:

Job Zone: Three Report To: Owner


4/20

Main Tasks:

Report to management regarding the finances of Sughats

Develop and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs

Analyze Sughats operations, costs, revenues, financial obligations, to project future revenues and expense

Advise Sughats in areas such as employee compensation plan, cost cutting and auditing

Knowledge & Skills:

Auditing, Accounting, Mathematics, law and Government Taxes

Tools & Technology:

Computer, Calculator, Accounting software, Tax preparation software, Financial analysis software, Microsoft Office

office excel

Job Title: Accountant Job Type:

Job Zone: Two Report To:


5/20

Main Tasks

Provide customer service by greeting and assisting customers ofSoghats

Responsible to run daily operations

Responding to customer queries and complaints

Ensure and maintain quality of sweets

Ensuring on time arrival of sweets from different cities and keeping record when arrived

Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts

Examine sweets to ensure that it is correctly priced and displayed

Maintaining ambience of sweet shop

Knowledge and skills

Customer and Personal Service, Coordination, Monitoring, Service Orientation

Tolls & Tecnology:

Security cameras

Job Title: Supervisor Job Type: Part time

Job Zone: Two Report To: Operations manager


6/20

Main Tasks:

Assisting customers to find the desserts they are looking for

Answering queries from customers

Providing free sample of desserts to new customer for sake of developing taste

Weighing and packing sweets

Giving advice and guidance on desserts selection to customers

Describe and explain the origin of desserts to customers

Stocking shelves with desserts

Knowledge & Skills:

Customer and personal service, Sales and marketing, Persuasion, Coordination

Tools & Technology:

Weighing machine, Transparent gloves

Job Title: Sales Attendant Job Type:



7/20

Main Tasks:

Verify customer purchases quickly and accurately

Identifying prices of sweets

Scanning the price of sweets

Receiving payments and keeping record

Balancing the cash at the end of the day

Knowledge & Skills:

Mathematics, Microsoft office word and excel,

Tools& Tecnology:

Bar code reader equipment, Calculators, Computer, Accounting software

Job Title: Cashier Job Type:



8/20

Main Tasks:

Gather and empty trash

Clean store floor by sweeping

Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floor andfixtures

Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications

Clean windows and mirrors using soapy water or other cleaners

Tools & Tecnology:

Air compressors, Floor buffers, and Vacuum cleaners

Job Title: Cleaner Job Type:

Job Zone: ONE Report To: Sweeper


9/20

MainTasks Guarding against theft and maintain security of premises

Creating a safe and comfortable working environment for employees and visitors

Call police or fire departments in cases of emergency

Answer alarms and investigate disturbances

Knowledge Skills:

Knowledge regarding how to operate relevant equipment, Problem Sensitivity, Far Vision,Near Vision,

Tolls & Technology:

Handguns,

Job Title: Security Guards Job Type:

Job Zone: One Report To:


10/20

Main Tasks:

Arrange to pick up particular delivery on a regular schedule

o Follow relevant safety regulations and state laws governingvehicle operation

Test vehicle equipment such as lights, brakes, horns, or wind

shield wipers, to ensure proper operation

Knowledge & Skills

Driving, Laws regarding traffic, heavy lifting

Tools & Technology

Pick up

Job Title: driver Job Type: Part time

Job Zone: one Report To:


11/20

Recruitment: General

Self Recruitment policies due to high costs of otheroptions.

Advertisement Media: Print & Internet Job Sites.

Part-time employment as a contingency strategy.


12/20

Recruitment: Process

Job Analysis & Job Postings.

Review & Short List Applicant CVs.

Conduct Test/Interview(s).

Select Applicant(s).

Hire Employee(s).


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Training

Identify Training Need & Type.

Design Training Course.

Develop Training Program.

Implement Training.

Evaluate Results of Training.


14/20

Employees Compensation plan

Objectives of employees compensation plan

Direct Financial payments

Non financial benefits


15/20


Objectives of compensation plan:

Fitting reward processes to the expectations of employees

The development of competitive pay Structures

Aligning organizational core competencies and individual competence

Achieving the right balance between rewards for individual andorganizational performance


16/20


Direct financial payments:Salaries & wages

How do we decide how much to pay?

Salaries survey:

point method:

Identify the compensable factors for each jobAssign points to them


17/20

Occupation Compensable factorsOperational

managerEnsuring excellence in operation, handling in store issues,

supervising operation related to product deliveryAccountant Budgetary foresight,supervisor Overseeing conduct of sales attendants

Listening to complaints

Liaison between attendants and Operations managerSales

attendantCommunication skills, Customer service skills, Product

identificationCashier Skilled in Word and Excel ,Accuracy and attention to detail,

Processing exact and efficient sale and return transactions,

Operating cash register and maintaining cash drawerSecurity guard Attentiveness, watchfulness and vigilanceDriver Carefull driving, on time delivery,


18/20

Give them a pair of movie tickets

Start a bakery shopwith Wall of Fame and add themto it

Employee discounts on purchase of sweets

Give away sweets on Eid days

Distribution of specific percentage of profit amongemployees.

Non financial benefits


19/20

Performance Appraisal

Training & Development.

Compensation Changes.

Skills & Competencies Development.

Complaints & Grievances.

Delegating Responsibilities.


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Performance Appraisal (Cont..)

Past Oriented Methods

Rating Scales

BARS

Cost Accounting Method

Future Oriented Methods

MBOs

360 Feedback

Documents

Human resource plan of Soghat