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World Class Standards
Human Factors and ICT in cars
Francoise PetersenAPICA – ETSI HF & ITS
ETSI TC ITS WORKSHOP
4 - 6 February, 2009 – ETSI, Sophia Antipolis, France© ETSI 2009. All rights reserved
World Class Standards
ICT in Cars� ICT- Information and Communications Technologies
� include ITS services, in-car entertainment, mobile devices, ...� for drivers and passengers
� The objective of the current work is to ensure the best use of technically optimised ICT solutions
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To achieve this,Human Factors must be addressed
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Aim and focus
� The aim of the work� identify the key Human Factors aspects of the use o f ICT in cars� provide generic guidelines where needed
� Human Factors have to be considered to achieve opti mal technical solutions, particularly when safety is in volved
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� Deals with services/devices such as� those mounted rigidly in the vehicle, either instal led during
production or later (navigation, entertainment, gam es)� those communicating with the in-vehicle network e.g . for connecting
phones, navigation equipment� portable equipment and nomadic devices that are use d in the vehicle
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Which issues?
� Projects, standards and fora are often focussed on re stricted sets of services
� Combination of ICT services in a car may� cause stress and confusion by overloading drivers w ith information
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� cause stress and confusion by overloading drivers w ith information� distract drivers from important issues that must be addressed
immediately
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World Class Standards
Who is doing the work?
� ETSI’s Human Factors (HF) and Intelligent Transport Systems (ITS) committees� Specialist Task Force STF 353� co-financed by the EC/EFTA in response to the EC’s ICT
Standardisation Work Programme
� Specialist Task Forces
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� Specialist Task Forces � experts working together over a pre-defined period under the
technical guidance of an ETSI Technical Body and wi th the support of the ETSI Secretariat
� accelerate the standardization process in areas of s trategic importance and in response to urgent market needs
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World Class Standards
Relationships to other work
European Statement of Principles on HMI
WG HMI
FORUM
ICT in Cars
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ISOETSI
Standards
CEN
ACEA
ERTICO
CLEPA
Organisations
GST
PREVENTSAFESPOT
CVIS
COMeSafety
AIDE
COOPERS
HUMANIST
European Projects
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The “European Statement of Principles”
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World Class Standards
ETSI activity in relation to other work
� The added value of this work will be to� look at HF issues that can apply to services still being defined� draw conclusions that can be used by the automotive and service
development communities� identify how other ETSI work can be used to benefit ICT in cars,
including HF work on
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including HF work on• voice commands• language and cultural issues• personalization• generic 3G mobile
� give some scenarios that illustrate the above being applied in real-world situations
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World Class Standards
Possible Interactions
Visual• Indication in rear
view mirror • Head Up Display• Display• Instrument panel
ICT in CarsETSI – ICT in Cars
Audio• Via speakers• Speech commands• Voice identification
Tactile/Haptic• Touch screen • Switches, buttons, knobs• Steering wheel, seat or
pedal vibration
• Instrument panel
Monitoring• Driver behaviour• Sleep detection• Alcohol detection
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Multiple notifications
Wrong way driving warning Intersection collision warning
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Traffic jam aheadwarning
Point of interestnotification
Example scenarios/use cases from TC ITS WG1 10
World Class Standards
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Cognitive overloadCognitive overloadCognitive overloadCognitive overload
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PersonalizationIn order to meet individual user’s needs and prefer ences� Ongoing ETSI TC Human Factors (HF) work on
� an Architectural Framework� information and preferences
� Based on ETSI HF results, EG 202 325 published 2005� Example of preferences
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� Example of preferences� input/output� intelligent road signs in preferred language
� The car as part of a “day-in-the-life” scenario
� See: http://portal.etsi.org/STFs/STF_HomePages/STF342/ST F342.asp12
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eHealth Personalization� Ongoing ETSI work on eHealth personalization, by TC HF and EP eHealth
� useful in everyday life� emergency situations
� In emergency, it can provide� health information and preferences� contact information (e.g. doctor, relatives)
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� contact information (e.g. doctor, relatives)
� preferred language
� See: http://portal.etsi.org/STFs/STF_HomePages/STF352/ST F352.asp
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What will we deliver?
� A Technical Report that� summarizes and integrates key elements from other so urces
including:• European Statement of Principles on the Design of H uman Machine
Interaction• research in the area
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• research in the area• other ETSI work
� gives guidance related to individual services and s ervice categories� gives scenarios that can help the audience visualize the relevance of
the above
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World Class Standards
Contents of the Technical Report� Background
� Previous work on ICT in cars
� Key Human Factors aspects� Human Performance, The Driving Task, Interaction te chniques,
Personalization
� ICT Services
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� Safety related, Route related, Infotainment, Commer cial and security
� Possible solutions� Integration of multiple services
� Scenarios� Travelling to catch a train
� Discussions and further work� Annexes
� Detailed ITS service analysis, Summary of existing work15
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Draft of a service analysisB lin d Sp o tC ir cum stances wher e ser vice m ust r eactD riving in traffic
C ur r ent dr iver activityLooking ahead and in mirrors - concentrating on traffic
Stages of ser vice actiona) G eneral notific ation b) When the driver tries to move into the path of the vehic le in the blind s pot c ) When driver ignores warning
Spec if ic ser vice actionsN otif ic ations/aler ts Vehicle control Where to notify
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N otif ic ations/aler ts Vehicle control Where to notify
a, b, c) R ear view mirrors .
Ser vice notif icationsIm m ediacy Accuracy Intrusiveness (distraction)Immediate 100% accurate a) No b,c ) Yes
R equir ed user actionsAvoid colliding with vehic le in blind s pot
N otes
a) An indication that a car is in the blind s pot -
maybe a vis ible but non-intrus ive light b&c) An
intrus ive alert e.g. loud s ound, s hort
command, vibration
Optional c) Automatic avoidance
action taken
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World Class Standards
Audience for the work
� Manufacturers of vehicles and their suppliers� Manufacturers of after-market and nomadic equipment� Service providers� Mobile network operators� Road operators or administrations
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� Road operators or administrations� Insurance companies� European Research and Development projects
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The STF 353 web page
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http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp18
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Information and communication
� The latest draft of the Technical Report can be dow nloaded from http://portal.etsi.org/stfs/STF_HomePages/STF353/ST F353.asp
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Do you want to� contribute documents for us to consider?� receive news from our STF?� You are welcome to send emails to our mailing list
[email protected]� Subscribe to our mailing list at
http://list.etsi.org/stf353_consultation.html
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