HUMAN BEHAVIOR

• UNDERSTANDING OWN BEHAVIOR

• UNDERSTAND OTHERS’ BEHAVIOR

• INTERACTIONS, TEAMS….

ATTITUDES

• FAIRLY LONG LASTING– BELIEFS

– FEELINGS

– BEHAVIORAL TENDENCIES

• AFFECT BEHAVIOR??

CHANGE ATTITUDES?

• LEARNING/EDUCATION

• CHANGE BEHAVIOR FIRST

• SIGNIFICANT EMOTIONAL EVENT

COGNITIVE DISSONANCE

• TWO THOUGHTS IN CONFLICT

JOB INVOLVEMENT

• ATTACHMENT, INTEREST IN JOB

• AFFECTS PERFORMANCE

ORGANIZATION COMMITMENT

• ATTACH TO ORGANIZATION, DEPT.

• AFFECTS PERFORMANCE?– DEPENDS ON ORG. GOALS/PERSONAL

GOALS– REWARD TIED TO PERFORMANCE

• REDUCE TURNOVER

JOB SATISFACTION & PERFORMANCE

• SATISFACTION = PEFORMANCE?

• SATISFACTION PERFORMANCE?

• PERFORMANCE SATISFACTION?

JOB SATISFACTION &

• TURNOVER

• ABSENTEEISM

• OTHER???– SERVICE INDUSTRY– SABOTAGE?

LOCUS OF CONTROL

• INTERNAL– INDIVIDUAL BELIEVES S/HE CONTROLS– MORE PROACTIVE

• EXTERNAL– OUTSIDE FORCES CONTROL EVENTS– MORE REACTIVE

SELF-ESTEEM

• BELIEF IN ONESELF

• ASSESSMENT OF WORTHINESS

– HIGH SELF-ESTEEM• SET HIGHER GOALS

• TAKE NON-TRADITIONAL JOB…..

SELF CONFIDENCE

• BELIEF IN ONES OWN ABILITIES– HIGH, MORE PROACTIVE– AFFECTS MOTIVATION...

EGO STRENGTH

• BELIEF IN ONE’S CONVICTIONS

• HIGH EGO STRENGTH– HIGHER LINK BETWEEN ATTITUDE &

BEHAVIOR

TOLERANCE FOR AMBIGUITY

• LOW - SEEK MORE ORDER

• HIGH - UNSTRUCTURED SITUATIONS OK

AUTHORITARIANISM

• PREFER ESTABLISHED ROLES

• PREFER ESTABLISHED ORDER

MACHIAVELLIANISM

• COMMON CONNOTATION:– SEEKS PERSONAL GAIN– ENDS JUSTIFY THE MEANS

PERSONALITY TYPE

• TYPE A– AGGRESSIVE– ACHIEVEMENT ORIENTED– PERHAPS PEFECTIONIST

• TYPE B– NOT AGGRESSIVE– LOWER NEED FOR ACHIEVEMENT

PERCEPTION

• STEREOTYPES

• BIASES

• PREJUDICES

• HALO/HORN

• PROJECTION

PERCEPTION

• SELECTIVE PERCEPTION– WHAT WE EXPECT– WHAT WE “KNOW”– FILTER COMMUNICATION

• ATTRIBUTION

• ASSUMED SIMILARITY

“MYERS-BRIGGS”

• EXTROVERT - INTROVERT

• INTUITION - SENSING

• THINKING - FEELING

• PERCEIVING - JUDGING