SUMMER INTERNSHIP REPORTHindustan Unilever Pureit

MARKET RESEARCH ON WATER PURIFIERPRODUCT NAME- PURE IT

SUBHEADING: HOW TO ACHIEVE 100% MANNING IN HUL

BY

SANDEEP SINGH BHATIAIMM-09-II-247

ACKNOWLEDGEMENT

I feel great pleasure for the completion of this project. At the very outset I would express my sincere thanks and deep sense of gratitude to personnel who helped me during the collection of data and gave me rare and valuable guidance for the preparation of this report.I take this opportunity to express my deep sense of gratitude and appreciation to my project guide Mr. ANKUR CHAWLA (TERRITORY SALES MANAGER ) for assistance, motivation, and being a continual source of encouragement for me.I am thankful to my project guide Mr. SURENDRE MANKASH for his timely guidance, cooperation and encouragement.I also express my gratitude towards my parents and sincere thanks to my friends, well wishers for their encouragement and kind co-operation to complete this report.

DECLARATION

I, SANDEEP SINGH BHATIA of PGDBM (2009-11) studying at IMM (INSTITUTE OF MARKETING AND MANAGEMENT), NEW DELHI, solemnly declare that the project work titled- ‘’ MARKET RESEARCH ON WATER PURIFIER” was carried out by me at HINDUSTAN UNILEVER, in partial fulfillment of the MBA program me.

This program me was undertaken as a part of academic curriculum according to the University rules and norms and by no commercial interest and motives.

SANDEEP SINGH BHATIA

TABLE OF CONTENTS

SR. NO. PARTICULARS PAGE NO.

1 Introduction To Market Research 1-2

1.1 Introduction 1

1.2 Key Players in the market 1

1.3 Scope of Market Research 2

2 Introduction To The Company 3-6

2.1 Company Profile 3

3 Brief about Pureit 7-11

4 How To Achieve 100% Manning 12

4.1 How to recruit 13

4.24.3

Sources of recruitment How to keep employees happy

14-18

5 Comparative Analysis 19

5.1 Research & Analysis 20-29

6 Sample Questionnaire 30-31

6.1 Graphs & Pie-charts 32-34

7FINDINGS OF THE PROJECT &

RECOMMENDATIONS35

8 BIBLOGRAPHY 36

1Market Research

1 Introduction:

Usually it is said that if marketing would be a train, then market research would be the locomotive. In other words, market research should ideally be the starting point of any marketing exercise. Conducting any marketing exercise - be it related to pricing, promotion or distribution of a product or service, without researching the potential market is as sensible as setting out to sells and in the Sahara Desert.

Market research provides the answers to all the questions that generally occupy the minds of marketers, at every stage of the marketing process.

Growth Trends in Market Research

India, fastest growing market research industry in the world, with growth rates at around 31 % (2006-07). China is a distant second growing at 20 %. The size of the industry if of 595 crore, but the industry is growing rapidly with a lot of business coming from overseas. The business coming from overseas from overseas involves lot of outsourcing as cost advantages are enormous. The processing of data is almost 50% cheaper in India than in developed countries. The outsourcing business amounts to almost for the 8 % industry and this figure is doubling in value every year.

Key Players in Market Research

Dun Bradstreet (D&B)Information Resource IncorporationNPD Group InformationA .C. Nielsen India Pvt. Ltd.Maritz ResearchNFO Research IncorporationICMR (Indian Council of Market Research)IMRB (Indian Market Research Bureau)

2

Scope of Market Research

Many people think that marketing research is just a consumer survey, asking consumers about certain product or services. Though consumer research is an integral part of marketing research, the latter is quite a pervasive activity, covering the various types of marketing problems that confront the marketing manager. There are various discussion confined to the market research which are as follows.

Product Research Sales Research Customer Research Pricing Research Advertising Research

3

COMPANY’S PROFILE

Date of Establishment 1933Revenue 4275.18 ( USD in Millions )Market Cap 591452.8929621 ( Rs. in Millions )

Hindustan Lever House,165/166 Backbay Reclamation, Mumbai-400020, Maharashtrawww.hll.com

Management Details Chairperson - Harish Manwani MD - Nitin ParanjpeDirectors - A Narayan, Ashok K Gupta, C K Prahalad, D S Parekh, D Sundaram, Dhaval Buch, Douglas Baillie, Gopal Vittal, Harish Manwani, Nitin Paranjpe, Pradeep Banerjee, R A Mashelkar, S Ramadorai

Business Operation Household & Personal ProductsBackground Hindustan Unilever (HUL) is the largest fast

moving consumer goods (FMCG) company, a leader in home & personal care products and foods & beverages. HUL's brands are spread across 20 distinct consumer categories, touching lives of every 2 out of 3 Indian.It has employee strength over 15000 & 1200 managers. It has created widespread network through its 2000 suppliers & associaties.There 75

Financials Total Income - Rs. 208102.045 Million ( year ending Mar 2009) Net Profit - Rs. 25007.057 Million ( year ending Mar 2009)

Company Secretary Ashok K GuptaBankers

AuditorsLovelock & Lewes

4

Hindustan Lever Ltd (HLL) is India's largest Fast Moving Consumer Goods (FMCG) Company. HLL's brands like Lifebuoy, Lux, Surf Excel, Rin,

Wheel, Fair & Lovely, Pond's, Sunsilk, Clinic, Pepsodent, Close-up, Lakme, Brooke Bond, Kissan, Knorr-Annapurna, Kwality Wall's are household names across the country and span a host of categories, such as soaps,

detergents, personal products, tea, coffee, branded staples, ice cream and culinary products. These products are manufactured over 40 factories across

India and the associated operations involve over 2,000 suppliers and associates. Hindustan Lever Limited's distribution network comprises about 4,000 redistribution stockiest, covering 6.3 million retail outlets reaching the entire urban population, and about 250 million rural consumers. HLL is also

one of India's largest exporters. It has been recognized as a Golden Super Star Trading House by the Government of India. Presently, HLL has over 16,000 employees including over 1,200 managers. Its mission is to "add

vitality to life." The Anglo-Dutch company Unilever owns a majority stake in Hindustan Lever Limited.

In the late 19th and early 20th century Unilever used to export its products to India. This process began in 1888 with the export of Sunlight soap, which

was followed by Lifebuoy in 1895 and other famous brands like Pears, Lux and Vim soon after. In 1931, Unilever set up its first Indian subsidiary,

Hindustan Vanaspati Manufacturing Company, followed by Lever Brothers India Limited (1933) and United Traders Limited (1935). The three

companies were merged in November 1956 and the new entity that came into existence after merger was called as Hindustan Lever Limited. HLL

offered 10% of its equity to the Indian public, and it was the first among the foreign subsidiaries to do so. Currently, Unilever holds 51.55% equity in the

company while the rest of the shareholding is distributed among about 380,000 individual shareholders and financial institutions. 

Brooke Bond entered Indian market in 1900 and in 1903 it launched Red Label tea in the country. In 1912, Brooke Bond & Co. India Limited was

formed. Unilever acquired Brooke Bond through an international acquisition. Similarly, Lipton's link with India date back to 1898. Unilever

acquired Lipton in 1972 and in 1977 Lipton Tea (India) Limited was incorporated. Pond's (India) had been in Indian market since 1947. It joined

the Unilever ranks through an international acquisition of Chesebrough Pond's USA in 1986. 

5

The liberalization of Indian economy in 1991 and subsequent removal of the regulatory framework allowed HLL to explore every single product and

opportunity segment, without any constraints on production capacity. The 1990s witnessed a string of crucial mergers, acquisitions and alliances. In 1992, the erstwhile Brooke Bond acquired Kothari General Foods, with

significant interests in Instant Coffee. In 1993, it acquired the Kissan business from the UB Group and the Dollops Ice-cream business from

Cadbury India. In one of the most talked about events of India's corporate history, the erstwhile Tata Oil Mills Company (TOMCO) merged with HLL,

effective from April 1, 1993. In July 1993, Brooke Bond India and Lipton India merged to form Brooke Bond Lipton India Limited (BBLIL). Brooke

Bond Lipton India Limited launched Wall's range of Frozen Desserts in 1994 and by the end of the year, HLL entered into a strategic alliance with

the Kwality Ice cream Group families. BBLIL merged with HLL, with effect from January 1, 1996. HLL has also set up a subsidiary in Nepal, Nepal

Lever Limited (NLL). The NLL factory manufactures HLL's products like Soaps, Detergents and Personal Products both for the domestic market and

exports to India. In January 2000, as part of its divestment strategy, the government decided to award 74 per cent equity in Modern Foods to HLL. In 2002, HLL acquired the government's remaining stake in Modern Foods. In February 2007, the company has been renamed to "Hindustan Unilever

Limited" to strike the optimum balance between maintaining the heritage of the Company and the future benefits and synergies of global alignment with

the corporate name of "Unilever"

.

6

Corporate Purpose

Our purpose in unilever is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to

respond creatively and competitively with branded products and services which raise the quality of life .

Our deep roots in local cultures and markets around the world are our unparalleled inheritance and the foundation for our future growth. We will bring our wealth of knowledge and international expertise to the service of

local customers – a truly multi-local multinational.

Our long term success requires a total commitment to exceptional standards of performance and productivity, to working together effectively and to a

willingness to embrace new ideas and learn continuously.

We believe that to succeed requires the highest standards of corporate behavior towards our employes, consumers and the societies and world in

which we live.

This is unliver’s road to sustainable, profitable growth for our business and long term value creation for our shareholders and employees.

7

BRIEF ABOUT PUREIT

Pureit – a water purifier designed and developed to provide “AS SAFE AS BOILED WATER.”

PERFORMANCE – Pureit removes visible dirt, kills all harmful viruses and bacteria, removes parasites and pesticide impurities giving you water that is ‘AS SAFE AS BOILED WATER.’

ADDITIONAL FEATURES

-Great sensorial – clear, odour-free water: removes organics, pesticides, suspended matter (turbidity).-Anytime, anywhere performance: works

-without electricity-without piped water

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-Convenience – No hassles of boiling, No maintenance Costs like plumbing-Cost – Rs.1/- for every 4 Liters of water.

The Technology- Chlorination of water is a known fact and is used as a worldwide phenomenon by municipal corporations for supply of potable water.

- It kills all bacteria and viruses in water.

Pureit is a water purifier made by Hindustan Unilever. It is sold in India. Pureit is claimed to meet the E.P.A. germ kill criteria but it has not been substantiated whether actual EPA Guide Protocol has been used. There are doubts whether PureIt actually meets the germ kill critria under the actual EPA Guide Protocol. Moreover, during a legal battle in Mumbai High Court in 2009, some evidence was presented that the chlorine tablet used in PureIt is not approved by EPA (under EPA Registration requirements for chemical disinfectants under United States FIFRA laws) for in-home water purifiers, and therefore, the use of 'EPA' in PureIt's marketing literature was argued to be misleading. EPA registration requires proving that the chemical poses no risks to public, animal or aquatic life in the proposed end-use format, such as an in-home water purifier like PureIt. No further information is available as the case was settled out of court

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Purification Mechanism

A Pureit consists of four stages of purification: a ‘MICRO FIBRE MESH'(MFM), a ‘COMPACT CARBON TRAP’ (CCT), a 'GERM KILL PROCESSOR'(Chlorine cartridge) and a ‘POLISHER’. The microfibre mesh is a sieve, which filters out visible dirt. The compact carbon trap removes parasites and pesticides. The germ kill processor which contains a form of chlorine, which removes bacterial and viral content. The polisher improves smell and clarity of water and removes the residual form of chlorine from the water. Hindustan Unilever collectively calls these parts the germkill battery kit or the battery

Pureit form and specifications

Pureit is a self-contained water purifier. It has dimensions (H X W X D) of 61 X 29 X 26 cm, and weighs 4.1 kg.

The Germkill battery kit purifies 1,500 litres of water at 25° C in moderately humid conditions. Its expiry date is 2 years from manufacture and comes with an end of life indicator.

The plastic parts and the Germkill battery kit are made using food safe, non-toxic, engineering-grade materials.

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History

Pureit was initially launched by Hindustan Unilever Ltd. in the southern Indian city of Chennai in 2005. The brand was rolled out across India in phases, with full national presence having been established in the first half of 2008.

Claims

Pureit claims complete protection from water-borne diseases caused by germs.

Pureit claims to be 'As Safe As Boiled Water'. This is also their tag line.

Pureit website claims it meets E.P.A. germ kill criteria, though it has not been adequately substantiated.

Institutions that have tested Pureit

Pureit has been tested by numerous institutions around the globe.

Medical institutions

SRL Ranbaxy Clinical Reference Laboratories, Mumbai, Maharashtra.

Sundaram Medical Foundation, Chennai, Tamil Nadu.

King Institute of Preventive Medicine, Chennai, Tamil Nadu.

Apollo Hospitals

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Scientific institutions

Indian Public Health Association, Kolkata.

Institute of Public Health Engineers, Kolkata.

National Institute of Cholera and Enteric Diseases, Kolkata.

Central Food Technological Research Institute, Mysore, Karnataka.

National Environmental Engineering Research Institute, Chennai, Tamil Nadu.

International institutions

London School of Hygiene and Tropical Medicine, UK.

Scottish Parasite Diagnostic Laboratory, Glasgow, UK.

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How To Achieve 100% Manning In Hindustan Unilever (Pure It)

13

What Is Recruitment? Or How Hindustan Uni Le ver Will Employee Its Sales Force?

Recruitment refers to the process of attracting, screening, and selecting qualified people for a job at an organization or firm. For some components of the recruitment process, mid- and large-size organizations often retain professional recruiters or outsource some of the process to recruitment agencies.

The recruitment industry has five main types of agencies: employment agencies, recruitment websites and job search engines, "headhunters" for executive and professional recruitment, niche agencies which specialize in a particular area of staffing and in-house recruitment. The stages in recruitment include sourcing candidates by advertising or other methods, and screening and selecting potential candidates using tests or interviews.

14

What Are The Sources From Which The Company Can Recruit Their Potential Sales Force?

Some Schemes Organised By Hindustan Unilever

For Achieving 100% Manning And Employee Satisfaction

Sambandh Programme By Pure It-

1. Earn Rs 1000/- for referring a friend2. No limit on referral number3. Both the referring depute and referred depute has to be active .

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4. All PWE are eligible for this reward

5. Rs 500 on selection of every referral

Following Are the Certain Measures As Per My Finding That Company Can Undertake To Achieve Their Objective

In light of today’s economic landscape, it’s more important than ever for companies to have happy and productive employees. When employees are loyal and engaged in the company, profits are higher. Conversely, when people feel unmotivated or undervalued, the company suffers. Additionally, studies show that engaged employees miss less work, perform better, and are more supportive of changes and willing to make them happen.

But keeping employees happy in any economy is hard work. Why? Because happiness is, primarily, an inside job. In other words, happiness comes from within a person. However, friends, family and employment can add to or detract from someone’s happiness level. So if the workplace is stressful and/or painful things are happening, such as “back-stabbing” and gossiping, employees’ production goes down.

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Happy employees are also satisfied and feel a sense of accomplishment in their work. They like themselves and what they do, and they find satisfaction from their work – a sense that what they do is important and meaningful. Such feelings reduce stress, which is a major factor of productivity.

In order to make your workplace one where happiness and productivity thrive, consider the following guidelines.

Be a “good” employer: A “good” employer is one who sets clear expectations to employees, including what is to be done, when it is to be done by, and where it goes after they complete their responsibilities. Within these expectations, you need to set clear boundaries demonstrate healthy leadership and provide sound direction. This means spelling out rules, regulations, policies, and procedures. While you can usually accomplish this by creating a comprehensive employee manual, a good employer or manager will also use the “personal touch” by talking with employees in group and one-on-one settings.  

Whatever expectations you set, make sure they are consistent with all employees. Include such things as clocking in early, break times, lunch hours, etc. For example, is it acceptable to clock in early and leave work early? Are breaks mandatory? Will an employee be “docked” if they consistently take too long for lunch? The more issues and expectations you outline, the fewer problems arise, which leads to productive workers.

Help employees to feel valued: Be encouraging to your employees and offer praise when appropriate. Thank employees for doing a good job and let them know that you value them. Should something go wrong or someone makes a mistake, don’t “punish” the person. Rather, talk to the person; teach the correct procedures, and offer encouragement and further teaching when needed. Remember that punishing people only makes things worse in that the employee may become angry and bitter and may want to sabotage their work to get back at the company. If errors continue after correction, then you may need to evaluate that person to make sure he or she is a good fit for the job.

As an employer, you have an excellent opportunity to make a difference in your employees’ lives. This may mean a smile, asking how their family is, or asking about their interests or problems. If you sense that someone is depressed, help that person get the necessary resources, as employees with depression have higher absenteeism, increased health problems, and

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decreased performance. Remember that we are all humans working together to get through life. We need to care about each other to get the best results.

Create a productive atmosphere: The physical layout of the office is important to maximizing productivity. People need enough room to work, the correct supplies/materials, and a comfortable and pleasant environment. Make sure all equipment is designed ergonomically so that it positively motivates workers by helping them with their needs to do the work.

Ecotherapy is another element of a productive environment. Some factors of ecotherapy include:

Make sure the environment has live green plants. People feel better about themselves, their jobs, and the work they perform when they feel a connection to nature around them. In fact, workers who are near plants or windows report significantly higher job, boss, and co-worker satisfaction than those without. They also report being happier. If live plants are not an option, pictures or murals of outdoor scenes have some benefit.

Give employees healthy air to breathe. Indoor air pollution is a serious problem in buildings. Change air filters regularly, and if appropriate, allow employees to keep their windows open.

Utilize real sunlight when possible. If offices or workspaces don’t have window access, install full spectrum or plant light bulbs in all fixtures, including overhead florescent lights.

Offer healthy food choices in the cafeteria or break room. Healthy food helps people think better, improves mood, and increases energy levels. Do a healthy food challenge at work to encourage people to eat better. Also, have a restaurant bring in healthy food occasionally for a catered lunch.

Allow employees to personalize their work space, within reason. We all need a place to call our own.

Make the workplace family friendly. Life balance is a major stressor for people. Therefore, allow workers to take time off for school events or to stay home with mildly ill children without using sick or vacation days. If possible, offer child care near or on premise. Research has shown the employer can subsidize the care because it saves so much

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money from decreased absenteeism. Offer 13 weeks of maternity leave and also some paternity leave, and have elder care resources and referral services and/or dependent care assistance plans in place.

Get people involved: Create a comprehensive employee manual that is clear and simply written. In it include procedures for handling every imaginable scenario, including family emergencies. Ask employees for their ideas for the manual so they feel a sense of ownership with the company.

Additionally, help employees feel involved by having regular meetings where everyone can voice their opinions and concerns. This has an added benefit in that the company can gain valuable information about products and concerns that will hurt the bottom line. Also, host special employee events where the family can be involved, such as picnics, fairs, workshops, etc. The more sense of “family” you can create, the more productive people will be.

Finally, have a designated charity where people can donate both money and time. This helps each person to see the larger picture. Research indicates that people feel better and have better lives when they volunteer. It also helps the company’s bottom line by increasing employees’ performance and demonstrating to the community that the company cares.

Keep ‘Em Happy; Keep ‘Em Working: When workers feel that they are a dynamic and essential part of the team, they are more productive and willing to go the extra mile for their customers and co-workers. Therefore, give praise openly, set goals appropriate to the work, and always take your employees’ needs seriously. By respecting and listening to your staff, you’ll be giving them the motivational push they need to stay loyal and committed to the company’s goals. And when you have a happy and productive workforce that is eager to contribute, your company can weather any economic storm

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COMPARATIVE ANALYSIS

BRAND NAME EUREKA FORBES LTD HINDUSTAN UNILEVER LTD (HUL)

IMAGE

MODEL AQUASURE PURE-IT

PRICE Rs 2990/- Rs 2000/-

MACHINE FEATURES    

Type of Water Purifier  Storage Storage

Storage Capacity (Litres) 13 ltrs 18 ltrs

METHODS OF PURIFICATION    

Purification Stages 4 4

Pre-Filter Purification Yes Yes

Silver-Impregnated Activated Carbon   Yes Yes

Candle-Filter Purification No No

Ultra-Violet Purification No No

Reverse Osmosis No No

Other Methods Active Disinfectant / Special Carbon Germkill Processor and Unique

Polisher 

MAKE AND PHYSICAL FEATURES    

Material of Body ABS Plastic  Foodgrade ABS Plastic 

Colours Available White-Blue  Royal Blue – Burgandy

POWER REQUIREMENT    

Power Required N-A N-A

Power Consumption (Overall) (Watts) N-A N-A

Power Consumption (UV Lamp) (Watts N-A N-A

DIMENSIONS    

Width (mm) 302 290

Depth (mm) 302 260

Height (mm) 540 610

Weight (Kgs) 3.2 6.1

AFTER SALES SERVICE /  

Warranty Period (Years) 1Yr Lifetime

Help line no 39883333 9223600600

Turnaround Time 24-48 hrs 24 hrs flat

Charges If out of warranty No charges

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MARKET RESEARCH QUESTIONARE

OBJECTIVE: To do a in-depth survey of water purifiers available in the market and to arm you with the information with which you can select the best water purifier device suitable for your home.

1. Do you use any kind of water purifier at home?o Yes

o No

2. If yes, which purifier do you use?o Aquaguard or Aquasure

o Pureit

o Kent water purifier

o Philips

o Whirlpool pura fresh

o others

3. Does your water purifier give as safe as boiled water?o Yes

o No

o Don’t Know

4. Does the water purifier ensure that water is not wasted while purifying?

o Yes

o No

o Don’t know

5. Does it remove pesticide impurities from drinking water?o Yes

o No

o Don’t know

6. Does your water purifier consume more electricity?o Less than 25 watts

o More than 25 watts

o Don’t know

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7. How frequently do you need to change the candle in your purifier ?o Once every year

o Twice every year

o More than mentioned

8. Does your purifier provide facility to drain out stagnant water?o Yes

o No

o Cant say

9. Does the water after purification taste good, is odorless, and looks clear?

o Yes

o No

o Don’t know

10.What technique does your water purifier uses?o Ultra violet (UV)

o Reverse Osmosis (RO)

o E-boiling

11.What price do you think is appropriate for a water purifier?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------

12.Is your water purifier backed by dependable after sales service?o Yes

o No

o Exceptional

13.Does your water purifier comes with warranty if yes how much?o One Year

o Three Year

o More than above

14.Have you recently come across any kind of marketing activities for purifiers?

o Road shows(Kiosk)

o TV Commercial

o Visual Merchandising

o Direct Marketing

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15.Where do you prefer to buy a water purifier from?o Retail Outlets

o Franchisee dealers

o Direct Marketing (Doorstep)

16.While buying any water purifier what comes to your mind first?o Price

o Health

o Both Price & Health

Name: Age : Sex:M/FAddress: Occupation:Contact No (R): (O): (Mob):

23SURVEY DONE ON SAMPLE SIZE OF 100 PEOPLE

Do you use any kind of water purifier at home?o Yes

o No

60%

40%

Number of people using water purifieryes no

24If yes, which purifier do you use?

o Aquaguard or Aquasure

o Pureit

o Kent water purifier

o Philips

o Whirlpool pura fresh

o Others

Aquaguard or Aquasure

Pureit Kent Water Purifier

Philips Whirlpool others0

5

10

15

20

25

30

35

40

45

50

Does the water purifier ensure that water is not wasted while purifying?o Yes

o No

o Don’t know

25

50%45%

5%

Yes No Don't Know

Does your water purifier consume more electricity?o Less than 25 watts

o More than 25 watts

o Don’t know

Less than 25 wattsMore than 25 wattsDon't Know

26How frequently do you need to change the candle in your purifier?

o 3 months

o 6months

o Once in a year

o More than a year

3Months 6 Months Once in Year More than year0

2

4

6

8

10

12

14

16

18

20

Pure-ItAquasure

Comment on the price of your water purifier? Affordable High Should be Revised

Affordable20%

High71%

Should be Revised9%

Price

.27Is your water purifier backed by dependable after sales service?

o Yes

o No

o Exceptional

Yes35%

No55%

Exceptional10%

After Sale Service

.

Have you recently come across any kind of marketing activities for purifiers?

o Road shows(Kiosk)

o TV Commercial

o Visual Merchandising

o Direct Marketing

28

Road Shows(Kiosk)15%

TV Commercial60%

Visual Merchandising7%

Direct Marketing18%

Marketing Activity

.

Where do you prefer to buy a water purifier from?o Retail Outlets

o Franchisee dealers

o Direct Marketing (Doorstep)

Retail Outlet25%

Franchisee dealers

30%

Direct Marketing

45%

Preffered Buying Place

.

While buying any water purifier what comes to your mind first?o Price

o Health & Safety

o Both

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Price25%

Health40%

Both Price & Health35%

Buying Preference

.

30HINDUSTAN UNI LEVER PURE IT QUESIONAIRRE

Consumer Perceptual Mapping

Name:- _________________________

Address: _________________________ _________________________

Q1. Do you own any HUL product ?

Q2. Have you heard about pureit?

Q3. Where you did heard about the product?( ) TV commercial( ) Newspaper print ads( ) In shop branding( ) Friend’s references( ) Walk in shop

Q4. Criteria considered for Purchase?( ) Price( ) Technology

( ) Aesthetics( ) Brand name

Q5. How often do you use the product?( ) Daily( ) 3 times a week( ) Once a week( ) One a month

Q6.Overall how satisfied is you with the product?( ) Very satisfied( ) Somewhat satisfied( ) Unsatisfied.

31Q7. How will you rate our product Compared to other products of (Philips, Kent, aquasure?

( ) Much better( ) Better( ) Same( ) Worst.

Q8. Will you recommend the product?

( ) Yes ( ) NO

Q9. How satisfied are you with customer service received?( ) Very Satisfied( ) Satisfied( ) Neutral( ) Dis satisfied( ) Very dissatisfied.

Q10. Would you like to be update by pureit by( ) New Product( ) Health, Hygiene & Safety Periodicals

Q11. Suggestions on

( ) Product Design( ) Technology( ) Service( ) Pricing.

SURVEY DONE ON SAMPLE SIZE OF 100 PEOPLE

Only the results necessary for the survey are tabulated

32Do you own any PURE IT (If yes, Which Product)

Yes30%

No70%

Pureit

.

Where you did heard about the product?

( ) TV commercial

( ) Newspaper print ads( ) Doctor Clinic’s( ) Friend’s references( ) Walk in shop

60%

15%10% 10%

5%

Preference

.33Q.Criteria considered for Purchase?

( ) Price( ) Technology

( ) Aesthetics( ) Brand name

40%

35%

5%

20%

What Is important?Price Technology Aesthetics Brand Name

.

How will you rate our product Compared to other products of (Philips, Kent, aquasure?

( ) Much better( ) Better( ) Same( ) Worst.

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.

Much Better15%

Better40%

Same35%

Worst(Service)10%

Rating

How satisfied are you with customer service received?( ) Very Satisfied( ) Satisfied( ) Neutral( ) Dis satisfied( ) Very dissatisfied.

Very Satisfied5%

Satisfied25%

Neutral35%

Dis Satified30%

Very Dissatisfied5%

Customer Servies

.35

FINDINGS & RECOMMENDATIONS FROM THE PROJECT

As per the survey done following were the findings and recommendations of the survey:

Price structure should be revised

Customer service is something which company should pay more attention at.

All models not available for display in retail outlets and also brouchores should be made available.

After Sales service is poor , company need to improve in that area.

Company should focus more on brand awareness.

Company outlet should be more merchandized, there should be more branding in company outlet.

Not to sell Marvella with M05 and Autofile with same sales executive.

Company’s R&D need to developed a product which even purifies the salt water and make fit for drinking.

Make Sales team more presentable add some English spoken PWE.

Make some well known face as Brand Ambasdor for pureit.

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BIBLIOGRAPHY

www.pureit.inwww.eurekaforbes.comwww.customercomplaint.inwww.golakindia.comwww.icmrindia.orgwww.compareindia.com

Book Reffered : Philip Kotler