http://www.rssb.co.uk/improving-industry-performance/human-factors/human-factors-case-studies/non-technical-skillsNon-technical skillsNon-technical skills(NTS are social! cognitive and personal skills that can enhance the way you or your staff carry out technical skills! tasks and procedures. "y developing these skills! people in safety-critical roles can learn how to deal with a range of different situations.There is a growing appreciation within the rail industry of the importance of NTS. They form an importantpart of competence and competence management because they can improve the management operational riskby helping to manage threats and errors when they occur. They can also help safety critical staff to be aware oftheir own performance and to how to improve. The diagram to the right shows how NTS form and integral part of competence! alongside someone#s technical and functional skills.Why are non-technical skills important?There are seven NTS that are important to the role of the $river which include Situational %wareness! &onscientiousness and &ommunications. This is the full list of Non-Technical Skills! with some background information on them.The 'SS" (uman )actors team also support the development and integration of NTS! in a number of ways. Non-technical skills support for trainers and rail companies'SS" provide NTS support to their members in a number of ways including: *roviding NTS Train The Trainer course - dates for +,-. are: /0-+ )ebruary! -10+- 2ay! +-0+3 September and +40+5 November. )ind out more about the course and upcoming dates on the NTS 6Train The Trainer6 course webpage. NTS good practice forums 0 for those trainers who have been on the NTS course NTS mini-conference 0 for anyone interested in NTS to share good practice across the rail industry and beyond to learn lessons from other industries. The ne7t mini-conference is on the 1 2ay +,-. and moredetailed will be published here closer to the time. *lease contact elicia.carva8al9rssb.co.ukto register Single company briefings 0 if you would like us to come and speak to your company about any aspect of NTS 0 building engagement or a business case! training! integration into &2S or anything else related to NTS then contact us by contacting philippa.murphy9rssb.co.uk.Development, piloting, and evaluation of the non-technical skills training course (T86!'SS"#s NTS work started with the T15/ research pro8ect entitled :Non-Technical Skills#.The aim of this research pro8ect was to design! produce and pilot a suite of course materials for training and integrating NTS within T;s and );s. The pro8ect provides industry with: % clear description of the generic skills re to access these research materials."apping NT# and creating case studies for other roles (T$%6&!?hile T15/ was focused primarily at the role of the $river! the T-,53 pro8ect has recently commenced. The scope of this pro8ect is to create additional case studies and training materials for other safety critical! operational (non-driver roles. These can then be used in hand with the e7isting NTS materials to e7pand the applicability of the NTS training and competence management beyond the role of the $river. @f you would like more information on this work then please contact philippa.murphy9rssb.co.uk.The 'SS" (uman )actors team are here to support any non-technical skills training! integration or awareness building that you are undertaking so please get in touch with philippa.murphy9rssb.co.ukif you would like any help or advice.