Change In The Organization

Jared Stradtman

Phase 5 IP

CTU Online

HRM445-1104B-02

Prof. Caroline S. Westerhof, Ph.D.

December 19, 2011

A Changed OrganizationOut With the Old In With the New

The Change Model

The End Results

Types of Change

Transformational

Incremental

Planned

• Plan: study current situation• Do: implement plan on trial basis• Study: determine if trial is working

correctly• Act: standardize improvements

The Deming Cycle

Kotter’s – 8 Steps to Successful Change

Develop a clear shared vision

Communicate the vision

Empower people toact on the vision

Create Shortterm wins

Consolidate & build on the gains

Institutionalizethe change

Create a guiding coalition

Establish a sense of urgency

Kurt Lewin Change Model

Unfreeze

Change

Freeze

Time

Three Techniques for Collecting Data

1. Interviews

2. Observation

3. Questionnaires

Diagnostic Skills

Goal Setting

Recommended Feedback Methods

• 360 Degree Feedback

• Constructive Criticism

Organization Resistance

&

Addressing that ResistanceInvolvement

Com

mitm

ent

Early

success

Recognition

Motivation

Conclusion

References

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training.com/changing-workplace-culture.html

McNamara, C. M. P. (2000). Organizational culture. Retrieved from http://managementhelp.org/organizations/culture.htm

Mullins, L. J. (1999). Management and organisational behaviour (5th ed.). London: Financial Times/Prentice Hall.

Tharp, B. M. (2009, April). Diagnosing organizational culture. Retrieved from http://www.haworth.com/en-us/Knowledge/Workplace-

Library/Documents/Diagnosing-Org-Culture_6.pdf

Tucker, J. (2007). Organizational Change: A Systemic Approach. Retrieved from http://jantucker.suite101.com/organizational-change-a28592

Universityparadise.com (2009, December 08). Management skills. Retrieved from http://www.universityparadise.com/management-skills/

Watson, G. (1969). Resistance to change. In W. G. Bennis, K. D. Benne & R. Chin (Eds.), The planning of change (2nd ed.). New York: Holt,

Rinehart & Winston.

ZainBooks. (2011). Collecting and analyzing diagnostic information. Retrieved from

http://www.zainbooks.com/books/management/organization-development_20_collecting-and-analyzing- diagnostic-information.html