HR Newsletter

April 2017

BHARAT SANCHAR NIGAM LIMITED For Feedback

(A Govt of India Enterprise ) E-Mail Id: hrnewsletter@bsnl.co.in

From the Desk of Director (HR)

Dear Colleagues,

Greetings!

Financial Year 2016-17 has ended and it is time

to reflect on our success and failures. It is time

for introspection and performance evaluation. It

is time to adopt the new, retain the useful and let

go the dead. Nowadays when I come to office in

the morning, I see trees shedding old and dry

leaves. Nature also has its own way of shedding

the waste periodically.

We are operating in a very dynamic and

competitive environment where business

scenario changes very fast and so it becomes

even more necessary to invent more productive

methods and reinvent ourselves. It is easier

said than done. It requires a lot of effort to

change old methods and reinvent ourselves.

Performance evaluation is very effective HR tool

in that context. It gives us a feedback about our

methods, qualities and attributes. It tells us

where we are performing well and where we

are lagging behind. Performance evaluation is

a tool not only to assess our achievements but

also to help us to learn, improve and evolve.

As per changing business needs performance

evaluation has also evolved with time. Initially

in fifties performance appraisals were centred

on the personality traits of employee. They did

little about performance measurement. Then in

sixties, performance appraisal evolved into a

tool for measuring objectives and goals. Self-

appraisal started and emphasis on personality

traits was reduced. Still it remained a subjective

and opinion based appraisal system. In nineties,

focus shifted to employee motivation and

engagement. A new matrix for appraisal that

included communication, team work, conflict

reduction, ability to handle unforeseen

situations and self-awareness came into

practice. You may find many of these

parameters in our appraisal system.

In BSNL also, performance evaluation has

evolved and has become more scientific,

quantifiable, objective and a tool to align

individual goals with company’s goals.

As HR head, I strongly feel that vision of top

management should percolate to each and

every employee of the company. We strive to

systematically achieve this. At the beginning of

each financial year, we prepare GPMS (Group

Performance Management System) for each

vertical and circle that enumerate the business

objectives and goals of Company.

On the basis of GPMS, the verticals and circles

prepare IPMS for every employee. So every

employee comes to know at the outset, his key

responsibility areas (KRAs) and key

performance indicators (KPIs). Now, he can

align his priorities with priorities of company

that have been communicated in the form of

GPMS. Moreover all the targets in IPMS are kept

Specific, Measurable, Achievable/Attainable,

Realistic and Time-bound (SMART)

People are our most important resources and

assets. But for me they are even beyond that. I

believe that people can be valuable. They

innovate, develop and deliver products and

services and create wealth. They will feel even

more motivated to excel if their performance is

evaluated objectively and if their efforts and

achievements are recognized.

Hence, I wish that performance evaluation

should be objective and not based upon

individual biases, stereotypes, beliefs and

assumptions. I also feel that performance

evaluation can be more objective if IPMS is

linked with individual APARs. I will elaborate

about this some other time.

Feedback and suggestions in order to further

improvise this newsletter are always welcome

and can be emailed on hrnewsletter@bsnl.co.in

CMD BSNL Shri

Anupam

Shrivastava,

giving prizes to

winners in

Hamara Bsnl

contest.

Important Events:

CMD BSNL distributed prizes to the winners of

#hamarabsnl contest in BSNL CO on 21st February 2017.

CMD BSNL Shri Anupam Shrivastava, launched

BSNL SBI Mobicash in West Zone at Mumbai.

Launch of BSNL SBI Mobicash in West Zone at Mumbai by CMD

BSNL with CGM MH

Launching of FMS by DIR(CFA) at South Zone review

meeting in Hyderabad AP Circle on 03.02.2017

Launching of Centralised web self care port at Hyderabad AP

Circle on 03.02.2017

Visit of CGMT Assam in Dibrugarh SSA and various melas

Generation Network (NGN) in Gujarat.

Inauguration of Second phase of Next Generation Network by

CMD BSNL in Gujarat on 06.02.2017

Launch of RPL (Recognition of Prior Learning by Mrs. Sujata

Ray Dir(HR) with other dignitaries of DOT

स्मार्ट सिर्ीज़ को स्मार्ट िंचार िेवाएं प्रदान करेगा बीएिएनएल, ब्रॉडबैंड,

वाई फाई जैिी अन्य िुववधाओ ंपर खचगेा 6 हज़ार करोड़

Launch of LFMT service at Hyderabad by CMD BSNL and the

first Customer of LFMT service is congratulated by BSNL

.

Launching of International WIFI Services by DIR(HR & Fin) at

Hyderabad on 23.02.2017

# BSNL Telangana Circle launched the #LFMT (limited Fixed

Mobile Telephony) service at Khammam on 25.02.2017

# BSNL’s Mahila Marketing Team conducted a connection Mela

on the Occasion of # MahaShivratri at Shivam Temple

Hydrabad

इंदौर में बीएसएनएल का रोड शो देश सेवा के संदेश के साथ बेहतर दरूसंचार सेवाएं देने का ककया वादा ग्राहक की संतुष्टि का प्रमखु उदे्दश्य

CMD BSNL Shri Anupam Shrivastava, with Head

Nokia India at the signing MoU with Nokia for 5G

technology in Barcelona at Mobile World

Congress

BSNL has signed an MoU with Nokia for 5G

technology. This will help us bring NextGen network

communication & enable IoT applications

Best Fixed line Operator by voice & Data annual awards'17 conferred by

CM Delhi

8th Dainik Bhaskar

India Pride Awards

NGN Exchange for

Kalaphar, Kamrup

Assam are

inaugurated by

Honble MOSC (I/C)

and Railways Shri

Manoj Sinha at

Guwahati.

Approximately 120

GSM BTSs covering

both rural & urban

areas of Hyderabad

were dedicated to the

nation

Inauguration of

biggest solar system

of 60 kW capacity at

Bhopal by CMD BSNL

CMD BSNL

Conducted a

successful drive test,

with no call drops,

through the 36kms

Marine Drive in Puri

with CGM Odisha and

Data download speed

was also noticed

touching more than

10MBPS

Receiving the Live

Hindustan Editors

Choice award at

PSU Awards17 from

Hon. MoS(I/C) Sh.

Manoj Sinha, Sh.

Nitin Gadkari & Sh

Piyush Goyal

Hon’ble एम ् ओ एि (आई/िी) श्री मनोज सिन्हा द्वारा भारतरत्न भीमराव अम्बेडकर दरूिंचार प्रसिक्षण िंस्थान, जबलपुर के 200KW िौर ऊजाट िंयन्र का सिलान्याि ककया गया।

Review Meeting with

Officers at Jabalpur

by Hon’ble MoS(I/C),

CMD BSNL and

DIR(HR) BSNL

VISION

MISSION:

Suggestions are invited on hrnewsletter@bsnl.co.in

a) Be the leading telecom service provider in India with global presence.

b) Create a customer focused organization with excellence in customer care,

sales and marketing.

c) Leverage technology to provide affordable and innovative telecom.

Services/products across customer segments.

a) Be the leading telecom service provider in India with global presence.

Generating value for all stakeholders - employees, shareholders, vendors &

business associates

Maximizing return on existing assets with sustained focus on profitability

Becoming the most trusted, preferred and admired telecom brand

To explore International markets for Global presence

b) Creating a customer focused organization with excellence in sales ,

marketing& customer care, .

Developing a marketing and sales culture that is responsive to customer

needs.

Excellence in customer service-”friendly, reliable, time bound, convenient

and courteous service”

c) Leveraging technology to provide affordable and innovative products/

services across customer segments

Offering differentiated products/services tailored to different service

segments

Providing reliable telecom services that are value for money

d) Providing a conducive work environment with strong focus on

performance

Attracting talent and keeping them motivated

Enhancing employees skills and utilizing them effectively

Encouraging and rewarding individual and team/group performance

e) Establishing efficient business processes enabled by IT

Changing policies and processes to enable transparent, quick and efficient

decision making

Building effective IT systems and tools