HQBP - Introduction kit

The Headquarters Business Park Owners & Tenants Introduction Kit

Version 1.0

Success Partners

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• Owner Adeem Al-Wataniya

• Developer Aldar Alkhasa

• Main Contractor Freyssinet Saudi Arabia

• Construction Supervisor Saudi Diyar Consultants

• Construction Management Midrar

• Property Manager Aldar Alkhasa

• Property Management Consultant SNC-L

• Facilities Management UGL

Introduction

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‣ Adeem Al-Wataniya will be represent ing the HQBP Owners Association (OA) for three years from Preliminary Handover Certificate Date (i.e. March 1st, 2015) with sole mission to protect the proper ty, ma inta in the facilities asset and sustain the e l i te image of the buildings. This of course can’t be achieved without owners cooperation and commitment to be part of such objective.

‣ A lDar A lKhasa , as a property manager appointed by Adeem, has hired SNC-Lavalin – one of the top p r o p e r t y & f a c i l i t i e s management firms to outline the proper and international standards, guidelines, Rules & Regulation and any other artefact cr i t ical to this mission.

‣ AlDar AlKhasa has also appo i n t ed UGL a s t he Facilities Manager for the HQBP. UGL Services is the the 3rd World’s largest and most successful facilities services companies.

The Headquarters Business Park (HQBP) was designed and developed as a business condominium as such the individual floor plates will be purchased by corporations or professionals. As the project has been substantially completed, the HQBP facilities will be administrated by Owners Association that will be governed by the Saudi Property Units Ownership and Divisions Regulation (Law). The Owners Association will be managed by and elected Board of Directors. To effectively deliver all Property Management services, the developers wish to engage an international-class Organisation that is capable of maintaining the HQBP asset and providing service excellence.

The goal of this management plan is to provide a clear strategic road map required for the development and implementation of a fully integrated Property/Facility Management service delivery model. Recommendations are based on industry standards, SNC-Lavalin’s experience and the specific requirements of HQBP.

This kit has two sections, the first section “SECTION I” covers the work that has been done as part of the HQBP Property & Facilities Management setup. The second section “SECTION II” covers the key information and high-level guidelines important for any HQBP occupant to be aware of and comply with.

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‣ Organisation Model ‣ Critical Success Factors for Implementation ‣ HQBP Property Manager Scope of Work ‣ Organization Chart ‣ Performance Management ‣ ERP & OPMs ‣ HQBP Portal ‣ Project and Facility Management Audit ‣ Fit-out Design Review & Work Audit ‣ Insurance ‣ Parking

Section I

Organisational Model

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Organisational Challenges

Represented by Adeem for 3 years form PHOC date

Represented by Aldar Alkhasa for 3 years form OPHOC date

Represented by UGL Services for 3 years form PHOC date

1. The Owners Association Board of Directors will be accountable to administer the HQBP on behalf of all indiv idual owners. This Board will be elected from among the various Owners and most l ikely wil l be businessmen experienced in their line of business but wi th l i t t le expert ise in managing a large Facility. To execute its responsibilities, the Board will therefore, require the assistance of a trusted professional Property Manager with a proven service delivery model.

2. The Property Management industry is an emerging industry in the Kingdom and there are few management se rv i ce p rov ide r s w i th proven skills and processes. However, this industry is well established in Europe and North America where many major corporations have d e v e l o p e d s u c c e s s f u l operating models.

Organisational Model

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Advantages of Hybrid Model

1. The vision of the developers of HQBP is to ensure that the facilities’ assets life cycle, p r e s t i g i o u s a p p e a l i s maintained, and that the Owners continue to benefit f r o m t h e p r o f e s s i o n a l management services. The Property Manager, therefore, must have full capability to deliver facility services on opening day and to continue to deliver these services in a sustainable manner.

2. HQBP pursues a hybrid of the outsourced mode l . Property Management should be prov ided by an in-Kingdom Property Manager and the del ivery of al l s e r v i c e s s h o u l d b e o u t s o u r c e d t o a n internationally recognised Integrated Facility Manger (iFM ) that will provide the expertise, team and ERP.

Represented by Adeem for 3 years form PHOC date

Represented by Aldar Alkhasa for 3 years form OPHOC date

Represented by UGL Services for 3 years form PHOC date

Critical Success Factors for Implementation

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Property Management Objectives

‣ Here is some additional ancillary services that will be provided by the property management company or its subsidiaries:

1. Concierge Services2. IT Services 3. Fitout Services 4. Re-Sale/Leasing Services5. Ins ide Un i t Fac i l i t ies

Services6. I n - u n i t P r o p e r t y &

Faci l it ies Management Services

7. Project Management

Strategic Objective: ‣ Accountable to the Board of Directors of the Owners Association. ‣ Advise the Board of Directors on all issues and strategic direction associated with the

management of the HQBP facility. ‣ Present an annual asset management plan that documents Property Management

performance accomplishments and next year’s objectives for asset and service improvements.

‣ Align iFM services, policies, procedures with the Owners Association objectives. ‣ Accountable for all financial results and the daily provision of facility services.

Management Objective:

‣ Coordinate and interfaces with all government and municipal agencies. ‣ Attend monthly Owners Association meetings and presents performance report (financial,

performance indicators, action plans for issues, other). ‣ Co-chair monthly meeting with iFM and approve monthly performance reports (e.g. financial,

service level performance, action plans for service issues). ‣ Approve budgets, expenditures, KPI results. ‣ Work with the iFM in the development of all data that will be required for preparation of

project business cases and the preparation of the annual asset management plan. ‣ Resolve issues that may arise between the Owners and the iFM.


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About UGL

UGL Services is one of the world’s largest and most successful property servies companies. The magnitude of the client portfolios that we currently manage worldwide is as follows:

‣ 400,000+ properties including public and private sectors. ‣ 1.6 Billion ft2 of space managed internationally. ‣ 56,000 personnel with UGL Services. ‣ Operating in 45 countries. ‣ Winners of the 2011 FM Project of the year at the Middle East FM Awards. ‣ Winner of the 2012 Hariris Arab Award for the best performance of a Private

Company.

UGL Services has a strong reputation in facilities and property management services in various sectors.


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About SNC - Lavalin

SNC-Lavalin Group Inc. is the largest engineering, procurement, construction, operation and maintenance firm (EPCOM) in Canada and one of the largest in the world, celebrating over 100 years of experts to deliver quality, sustainable results on projects of any size and scope.

SNC-Lavalin’s international network of over 24,000 skilled professionals are engaged in delivering 200 projects worldwide - small or large scale, remote location or complex execution - our team leads successful projects. Our annual revenue in the past fiscal year totals more than $6.3 Billion and represents a divers array of projects that include unique integrated facility management opportunities, oil and gas sector construction projects and multi-dimensional infrastructure concession investment projects. We have the expertise required to deliver any mandate.

SNC-Lavalin has been present in Saudi Arabia for over 17 years executing projects in oil and gas, power, mining and metals, infrastructure and operation and maintenance. We have establish a contracting entity, SNC-Lavalin Arabia LLC (SLA), an engineering entity SNC-Lavalin Arabia Engineering establish SNC-Lavalin Fayes Engineering (SLFE). Our future plans include strengthening our local presence through our existing entities, expanding our O&M product offering in the region and through potential investment in selective infrastructure projects.

HQBP Property Manager Scope of Work

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Aldar Alkhasa - Scope of Work

Property Management - SoW

• OA Management

‣ Condo Charter Management (Act, Constitution, Rules & Regulation). ‣ Owner Association Activities Management. ‣ Custodial of All documentations. ‣ Board Meetings, General Assembly meetings, etc.

• Asset Management

‣ Transition Supervision. ‣ Life Cycle Plan Management. ‣ Fit-out Manual Supervision. ‣ Financial Management. ‣ OA Potential Revenues Management. ‣ Ancillary services (e.g. FM, Realty Management, IT, etc.).

HQBP Property Manager Scope of Work

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Aldar Alkhasa - Scope of Work

Property Management - SoW

• Facilities Management

‣ Facilities Maintenance Services of Mechanical, Electrical, Plumbing and HVAC equipment and services.

‣ Minor Civil works. ‣ Indoor Cleaning Services. ‣ 24/7 Helpdesk. ‣ 24/7 BMS & CCTV Operators. ‣ 24/7 Security Services. ‣ Facilities Management and Administration through Computerized Management

Maintenance System (CMMS). ‣ Environmental Management and Sustainability. ‣ Management of specialist contractors. ‣ Management of Defect Liability Period issues and Warranties. ‣ Horticultural Landscaping. ‣ Reception.

HQBP Organisation Chart

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Organisational Chart

1. The Property Manager shall f o c u s o n m a n a g i n g performance results, and not micromanage the iFM in delivering the service. Roles and responsibilities of Both Parties are clearly defined.

2. KP I s ba sed s o l e l y on corrective action often contribute to a negative relationship. KPIs objectives m u s t b e c l e a r a n d supported a progressive improvement plan. KPI indicators must be defined by business rules that define the measurement and consequence of a non conformance.

3. Continuous communication and reporting between both parties will engender trust and establish a atmosphere of partnership that will solve problems as they arise.

4. The outsourcing of Facility Management has matured a n d h a s p r o ve n v e r y successful

Performance Management

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Performance Plan

1. Estab l i sh per formance measures based on HQBP’s most c r i t i ca l bus iness requirements. A failure of one of these objectives would be have a major impact on the Owners, tenants and public.

2. Identify the measures that are important to HQBP and therefore require a full v i s i b i l i t y o f the i FM ’s performance. If an indicator consistently does not meet the objective, the Property Manger may elect to move this indicator to a Tier 1 KPI.

3. FM should implement an effective Quality Assurance program to demonstrate va l ue and con t i nuous i m p r o v e m e n t o f p e r f o r m a n c e . T h i s improvement plan should be based on an Annual Audit Plan that will mobilise all managers and service providers to perform audits.

Tier 1: KPI Measures

(with Penalties)

Tier 2: Leading Indicators (No Penalties)

Tier 3: Quality Assurance Program

Aldar Alkhasa Portal for HQBP

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HQBP Management Portal

‣ OPMs will address the Facility m a n a g e m e n t ’ s ( F M ) management procedures that will be required to deliver the scope of work at HQBP.

‣ OPM’s also serve as a basis for Annual Audit program and reference point for the K P I m e a s u r e s b y t h e Property management (PM).

‣ On the other hand, Standard Operating Procedures (SOPs) document the FM ’s internal s e r v i c e m o d e l o r a n y outsourced O&M contractors.

‣ There fore , ERP sys tem provide a higher level of management control and consequently allows FM to identify and react quickly to a monitored activity.

‣ The information generated by these systems (ERP) will be accessible by the Property management.

Aldar Alkhasa Portal for HQBP

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HQBP Management Portal

‣ Portal will offer the following:

1. Te n a n t A c c o u n t s Management.

2. D o c u m e n t s a n d Archiving Management System.

3. Workflow Engine for all PM/FM Functions.

4. Accounting System.

5. M a n a g e m e n t K P I Dashboard.

6. Reports

Project and Facility Management Audit

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This Mandate is carried out by SNC-Lavalin

‣ The goals of this mandate is to provide a professional opinion on the Property and Facility M a n a g e m e n t t e a m s ’ effectiveness in carrying out their respective mission and goals

‣ There will be one Readiness Review (ORR) in order to Go-Live and annual Operation Review (OR) even operational year

‣ T h e o b j e c t i v e s o f t h e operations are to a degree provide assurance that: 1. Assets are well maintained

a n d a s p e r i n d u s t r y standards

2. Management are performing their duties in good governance

3. H e a l t h a n d S a f e t y p r o c e d u r e s a r e i n compliance

4. S e c u r i t y a n d i n c i d e n t management processes are in place to protect all assets and occupants.

5. Performance indicators are adequately measured and drive the correct behaviour.

6. M e a s u r e o c c u p a n t satisfaction with property and facility services.

Project and Facility Management Audit

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This Mandate is carried out by SNC-Lavalin

1. Refer to Fit-out Manual Please.

• Project Initiation: ‣ HQBP has pre-qualified 4 Fit-out contractors in which Owners are welcome to work with. ‣ If Owner elects to bring his own contractor, this contractor will need to be pre-qualified by

UGL. ‣ Owner must also provide liability insurance for fit-out work within his unit. Usually provided

by Fit-out Contractor. ‣ Project definition and logistics (communication matrix, insurance, hosting, etc.). ‣ Arranging for utilities provision (extra charges applies). ‣ Provide proper floors protection and place loading.

• Design: ‣ Review Designs to ensure it’s compliant with Fit-out Manual guidelines.

• Plan: ‣ Identify Key milestones with Fit-out contractor based on project plan that must be

developed and provided by Fit-out Contractor.

• Execute: ‣ Supervise the fit-out work by performing inspection tasks based on the milestones agreed

upon in the previous point. ‣ Coordinate with Fit-out Contractor about storage, equipment’s/material. ‣ mobilisation/etc.

• Closure: ‣ Issue Acceptance Certificate by DKM that all work was compliant with intended design

Insurance

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Machinery Breakdown Insurance - MBI

• What is it?

The Machinery Breakdown Insurance covers sudden and unforeseen damages arising from mechanical and electrical breakdowns and accidental external means to insured’s plant and machinery. This insurance policy is extremely useful to protect manufacturing industry against heavy expenses necessitated in repairing of the machinery under breakdown, thus ensuring business continuity.

• What is the sum insured and coverage?

The total sum insured is SR 148,320,704 covers the following: ‣ Elevators. ‣ Inclined elevator. ‣ Escalators. ‣ Power & desalination plant. ‣ Sewage treatment plant.

Insurance

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Property All Risk Insurance - PAR

• What is it?

The property all risk insurance covers the most common risks that could directly damage your property. Coverage includes but not limited to risks such as fire, theft, vandalism, damage due to wind, certain types of water damage, falling objects.

• What is the sum insured and coverage?

The total sum insured is SR 1,140,986,384 covers the following: ‣ Structure. ‣ Elevators. ‣ Inclined elevator. ‣ Building maintenance unit (BMU) ‣ Aluminum & glazing. ‣ Finishing. ‣ Smart building equipments. ‣ Special lighting equipments. ‣ Special landscaping. ‣ Mechanical, electrical, plumbing works (MEP). ‣ Piling. ‣ Power & desalination plant. ‣ Sewage treatment plant. ‣ Debris removal. ‣ Business interruption.

Parking

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Introduction

The parking strategy at the beginning of the project was based on assigned and pool parking. Owners were granted 50% assigned and the remaining 50% pool parking spots.

After many recommendations from different consultants we changed the strategy to grant only pool parking. By doing so we are enhancing the efficiency of the parking structure by 15% to 20%.

On top of changing the strategy; the parking structure is equipped with many systems that help enhance the efficiency such as:

‣ LPR (License Plate Recognition system). ‣ Counter sensors system per floor. ‣ Vacancy LED lights. ‣ State of the art monitoring system at the command center. ‣ State of the art statistics system.

Parking

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Parking Matrix

A mega 52,000 square meters parking structure that serves 1,633 parking bays distributed on 11 floors (2 basements & 9 above the ground) contributes to the following:

‣ Tenants’ pool parking. ‣ Tenants’ assigned parking. ‣ Visitors parking. ‣ VIP’s parking. ‣ Valet parking. ‣ Disabled parking.

Assigned Pool VIP Valet Total

LB 37 37

UB 41 41

GF 50 28 78

GM 163 163

1st 127 6 29 162

2nd 197 6 203

3rd 204 204

4th 200 200

5th 191 191

6th 182 182

7th 172 172

Total 402 1,174 29 28 1,633

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‣ 1 ‣ 2 ‣ 3 ‣ 4

Section II

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‣ About the Tenant Information Manual ‣ Headquarters Business Park Features ‣ Facility Services ‣ Ancillary Services ‣ Financial Requirements ‣ Common Area Operating Expenses ‣ Other Facility Services ‣ Building Documents ‣ Citations ‣ HQBP Service Forms

Section II

About the HQBP Owners Information Manual

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Welcome to HQBP

Welcome to Headquarters Business Park!

We are proud that you have chosen Headquarters Business Park as your workplace and we look forward to a long and mutually beneficial relationship.

It is our mission to make your working environment a lifestyle experience that goes beyond the traditional workplace.

We encourage you and your staff to familiarize yourselves with your new workplace: its features, facilities, operating procedures, and management team. To that end, we are pleased to provide an Owners Information Manual in which its summary presented here.

The Manual should answer many of your questions. However, should you have additional questions, please contact our Property Management Team or call the Help Desk +966 12 510-5505, email to [email protected] and an agent will assist you.

The full Manual is available on the Headquarters Park (HQBP) official portal: www.hqbp-sa.com.

We pride ourselves on meeting international standards for Property Management and encourage you to work with us in upholding our goals by sharing any concerns. Feel free to offer suggestions to improve our services and your working environment

http://www.hqbp-sa.com

Owners Responsibilities

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Responsibilities of Owners, Tenants and Occupants

‣ Complying with Owners Association Constitution, Owner Rules and Regulations, Owner Fit-Out Manual, Deed of sale for the premises.

‣ Procuring and delivering facility services (janitorial, maintenance of mechanical, electrical) and firefighting equipment within their own Premises.

‣ Ensuring that visitors, contractors, employees, clients, etc. comply with the same obligations as the Owners.

‣ In the event that an Owner leases the premises to another party, the Owner shall remain accountable for the behaviour of their Tenant and ensure compliance to the same requirements as the Owner.

Building Facilities and Amenities

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Facilities and Amenities

The following part list the building's facilities and amenities

‣ Building’s Important Phone Numbers. ‣ Help Desk. ‣ Janitorial. ‣ Elevators. ‣ Access Control. ‣ Parking. ‣ Life Safety & Emergency. ‣ Mail & Courier Services.

HQBP Staff Directory

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Important Building’s Phone Numbers

Role Phone Number

Security Supervisor +966 12 510 5504

Help Desk +966 12 510 5505

Facilities Manager +966 12 510 5511

Property Manager +966 12 510 5520

Help Desk

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24/7 to Serve you

For your convenience the Help Desk provides a single point of contact where all Owners /Tenants may request assistance, request services, and receive information regarding HQBP facilities or services.

The Help Desk agent will prepare a detailed work order and dispatch it to the proper authority for corrective action.

Help Desk agents are available 24 hours a day, 7 days a week (24/7), and all weekends and holidays.

Help Desk Agents have been trained to handle routine service requests as well as to dispatch for emergency and critical situations.

Help Desk Contact Info:

‣ Phone Number : +966 12 510 5505 ‣ Email: [email protected] ‣ Web: www.hqbp-sa.com/helpdesk

http://www.hqbp-sa.com/helpdesk

Janitorial

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Within Owner’s Premises

While Building’s FM team will be responsible for the common areas, owners are responsible, at their own expense and on an ongoing basis, for cleaning and housekeeping based on their own standards and expectations within their Premises.

It is expected that Owners or their Tenants will maintain their Premises to the overall standards as established for HQBP and that they will contribute to an outstanding building environment.

At no time should cleaning activity or poor cleaning standards in any Owner’s Premises negatively impact the surrounding environment or HQBP standards.

On request, Property Manager may arrange for the provision of this service within an Owner’s Premises on a direct contract basis at the Owner’s expense.

Owner cleaning staff shall place waster properly bagged in floor’s janitorial room which will be cleared by building’s cleaning time after hours.

Access Control

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Procedures about getting Access Control Cards

Upon induction, owenr’s office representative will be requested to give key information for employees along with company’s information and log. This information will be stored and linked to the access control cards issued to your employees. Each employee will be requested to visit the command centre/Security Control Room in order to issue a photo badge.

The access control card will be set to give access through turnstiles, elevators and of course your unit.

Please take care of the access control card, there will be a charge of SR 50 for each card.

Please ensure you wear/display your access card at all times – for your safety and the safety of other building users.

Parking

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Procedures about getting Cars License Plate Registered

Upon induction, owner’s office representative will be requested to give key information for employees who will be given parking access per allocated designation. This information will be stored and linked to the access control cards issued to your employees which in turn will act as a ‘back up’ system in the event that the LPNR (camera) system fails).

Once allowed access to the car park, please use the spaces allocated (where appropriate) and leave handicapped spaced for those in need.

If you use a visitor space, please take care of the ticket as lost tickets will result in a 24hr parking charge.

Life Safety & Emergency

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Introduction

A great deal of investment has been made into the building to ensure your safety.

As part of your induction, you will be given training on;

• The systems/equipment installed. • Your role and duties in the event of an emergency. • Evacuation procedure.

As part of this, you will be asked to nominate a fire warden, deputy fire warden and also give details of employees who have special needs such as walking or hearing impaired, pregnant etc.

Across the following slides are a precis of the actions to take in response to a series of potential emergencies


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Bomb Threats

Whilst highly unlikely, it is possible that you may receive a bomb threat. In that event, the receiver should;

Signal a person nearby.

‣ Advise the situation, ask them to alert building security

‣ Security will contact external emergency services

Take down information.

‣ Where is bomb?

‣ When will it go off?

Take the time of call.

Ask questions.


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Fire Safety & Evacuation Related

Fire does not discriminate, as such your full cooperation is required for your own safety and the safety of all other building users.

As part of your induction, you will be given training full training but if you discover a fire, in brief;

1. Remain calm. 2. Sound the fire alarm and/or alert all the occupants to evacuate. 3. Leave the building immediately via the closest/safest escape route. Never use the lift

(elevator). 4. Assemble with other staff at the evacuation assembly point as directed by the FM team. 5. Remain at the assembly point until you are advised it is safe to return to the building.


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Medical Emergency

There are a number of trained first aiders in the FM team. In the event that somebody needs ‘First aid’ please contact the Help Desk. In the event of formal medical attention, contact ambulance service directly - 997. If you see somebody get into medical difficulty; If the person is collapsing

1. Try to catch them and help them to the ground. 2. Assess the victim. 3. Try to arouse the victim by tapping on the shoulder and asking, "can you hear me?” 4. Try and think of any pre-existing conditions. 5. Stay calm and reassure the victim. 6. Give the person room to breath, and fan the victim with fresh air. 7. Give the person water and/or food once they are conscious and stable to help revive

them. 8. Don’t let the person get up too quickly.

Mail and Courier Services

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Physical Mail Handling

All owners/tenants will be allocated a PO box (located adjacent the loading bay) for service by Saudi post/Wasil

For any deliveries other than Saudi post/wasil, all deliveries will be via main reception as detailed below;

‣ Access via ceremonial entrance and report to reception. ‣ Receptionist to call upstairs. ‣ If confirmed, Tenants secretary to come down to receptionist. ‣ Secretary to take receipt of small items at desk or in exceptional circumstances, the

courier will be directed to loading bay.

Lost & Found

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HQBP FM is responsible for the security of the common areas of the building. One of their duties is to collect, log and store any items which have been found such as wallets, phones etc.

In the event that you lose any personal effects, in the first instance you should contact the security supervisor on +966 12 510 5504

In the event that you find an item, in the first instance you should contact the security supervisor who will arrange to retrieve the item.

All unclaimed items will be held for 12 months after which time they will be discarded.

Loading Dock

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The loading dock is the only point of entry into the building for large/bulky items which cannot be carried in by hand.

In the event you have items to be delivered/removed from your space, in the first instance, you should complete form #012 to request a loading dock reservation

Once agreed, the loading dock will be reserved for you between the times and date specified. UGL security team will be on hand to support your employees and logistics team

Please note; ‣ Due to physical restrictions, certain vehicles may be precluded from using the loading bay/

passage ‣ Due to high demand, deliveries/removals from the loading bay will only take place ‘upon

appointment’

Utilities

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At end of each month, a utility bill will be submitted to owner’s office representative based on meters readings automatically read through the Automated Meter Reading (AMR) built-in system.

Pest Control

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While Building’s FM team will be responsible for the common areas, owners are responsible, at their own expense and on an ongoing basis, for pest control based on their own standards and expectations within their Premises.


At no time should pest control activity or poor standards of pest control in any Owner’s Premises negatively impact the surrounding environment or HQBP standards.


Ancillary Services

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MEP Maintenance

While Building’s FM team will be responsible for the common areas, owners are responsible, at their own expense and on an ongoing basis, for MEP maintenance and other services based on their own standards and expectations within their Premises.


At no time should MEP activity or poor standards of pest maintenance in any Owner’s Premises negatively impact the surrounding environment or HQBP standards.


Ancillary Services

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Other services

We are also able to offer the following high quality services at preferential rates

‣ Security staff. ‣ Office boys. ‣ Receptionists. ‣ Car wash and detailing. ‣ Internal plants. ‣ Repairs and refurbishment. ‣ VIP & Concierge Services. ‣ And more…


List of Forms

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As mentioned in previous slides, for your safety, comfort and to minimise disruption to your business, we require some basic information about your employees and also your cooperation on certain activities such as loading bay. The various forms required are listed here and are available from the portal

S/N Form Description

8 HQBP Directory Information

6 Owner/Tenant Census Survey

12 Request for Loading Dock /Elevator Reservations.

5 Bomb Threat Preliminary Report

9 Emergency Response Team Members

10 Confirmation of Emergency Response Training

2 Common Area Inspection

4 Request for Security ID Card or Change

7 Owner/Tenant Contact List

11 Authorization for Property Removal

21 Receipt for Payment Due to lost Parking Stub

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Thank you …