Heather Pierce

Indianapolis,   IN   pierceheathere@gmail.com

BUSINESS MANAGEMENT, CUSTOMER SERVICE AND DATAMANAGEMENT WITHIN THE HEALTHCARE AND PHARMACEUTICAL INDUSTRY

Delivering Advanced Customer Service Excellence, Detail Oriented Managerial Training & Support

Combines Customer Service of Excellence, Data-Personnel Management, Business Process Improvement, and Inventory Control Management in Retail, Healthcare, and Pharmaceutical industry. Core competencies include:

Project Management Marketing and Promotion Customer Service and Support

Retail Point of Sales System Knowledge

Data Analytic and Management

Customer Service Relations and Subject Matter Expert

Internal Employee Training of Retail Associates

HIPPA Compliance FDA/DEA Compliance

MS Proficient VSD, Projects, Access, PPT

Core Team Foundation and Development

Consultancy

Profit and Loss Management Collection and Mitigation Innovative Thinking and Solution

Expertise

SELECTED ACHIEVEMENTS

► Certified Pharmacy Technician by the Pharmacy Technician Certification Board ca2011► Customer Support Excellence award ► Subject Matter Expert - Team Player and Retail Location’s major contributor► Medical Quality Assurance Specialist

PROFESSIONAL EXPERIENCE

Express Scripts, Inc. Whitestown, Indiana Jul 2012 – PresentPharmacy Technician

Medical prescriptions filling and quality assurance – Subject Matter Expert (SME) Express system management, client-patients record management Inventory Control and Organization of Products Day-to-day retail operation and scheduling Maintain Operational procedures and guidelines

Managing day to day operation, sales, services, and customer support for the location. Core duties include product inventory control within the facility, stocking and organize products on the shelf floor and re-stocking at the end of day. Maintain a clean, safe, and standardize working environment

Address clients’ questions, concerns and provide customer with information related to the prescriptions as well as making sure the client fully understand the instructions printed on the prescriptions and the negative side effects as this is one of the most common overlooked areas on the prescribed medicine by clients.

Follow up with clients that are in need of additional assistance as well as courtesy well-being checkup to ensure the clients are following the instruction provided and that they are not having any difficulties with the medicine prescribed.

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Indiana University Health North Hospital Nov 2011 – Jan 2012Carmel, INPharmacy Technician

QS/1 System and Data Management Customer Services and Consultancy – Subject Matter Expert Translation of Medical-Pharmaceutical terminology to assist patients Inventory and Supply Management Stock and Order Management Data analytic/analysis Day/Week/Month Reporting

Manage day to day QS/1 order, data, and system management, patient prescription fillings, customer services and supports as well as internal organizational duties including reports, analysis, training and update of standard operational procedures.

Support staff training, inventory control and ensure proper documentation and procedures are followed as defined by both the institution and government agencies such as the FDA/DEA and HIPPA Regulation to protect the client’s confidential information.

Indiana University Health Georgetown-Retail Aug 2011 – Sept 2011Indianapolis, INInternship / Externship

Trained in day-to-day operation within the pharmacy technician roles. Core duties includes prescription data entry into QS/1 system. Understanding regulatory requirements and compliances. Provide frontline customer support and services. And manage inventory control, counting, validation, and tally of inventory.

EDUCATION

DeVry University, Indianapolis, IN, Bachelors of Technical Management (BA)Expected Graduate Aug 2015GPA 3.

Sanford-Brown College, Indianapolis, IN Pharmacy Technician Certification Completed and Certified May 2011

Technical / Personal Skills:

Proficient in Microsoft Word, Excel, and Microsoft PowerPoint, Windows, Adobe Business Management, Team Oriented, Customer Relationship Management Pharmaceuticals / Healthcare and Wellness

Activities and interests:

Dancing and physical activities Enjoying music Family gatheringsSports and Outdoors activitiesTraveling, Photography