HPE ProLiant DL580 Gen10 Server Maintenance and Service Guide · HPE ProLiant DL580 Gen10 Server Maintenance and Service Guide Part Number: 878777-401 Published: December 2019 Edition:

HPE ProLiant DL580 Gen10 Server Maintenanceand Service Guide

Part Number: 878777-401Published: December 2019Edition: 10

Abstract

This document is for the person who installs, administers, and troubleshoots servers and storage systems.Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, and trained inrecognizing hazards in products with hazardous energy levels.

© Copyright 2017–2019 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterpriseproducts and services are set forth in the express warranty statements accompanying such products and services. Nothingherein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technicalor editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and TechnicalData for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has nocontrol over and is not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Intel®, Itanium®, Optane®, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in theU.S. and other countries.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United Statesand/or other countries.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.

UNIX® is a registered trademark of The Open Group.

Contents

Illustrated parts catalog.........................................................................................................7Mechanical components.........................................................................................................................................................................................................7

Air baffle spare parts..............................................................................................................................................................................................7Fan cage spare parts...............................................................................................................................................................................................8Fan spare parts.......................................................................................................................................................................................................... 8PCIe riser cage spare parts..................................................................................................................................................................................84U bezel ear spare parts.......................................................................................................................................................................................8Mezzanine bracket spare parts.........................................................................................................................................................................8Miscellaneous blank spare parts......................................................................................................................................................................9Cable management arm spare part................................................................................................................................................................9

System components..................................................................................................................................................................................................................9DIMM spare parts..................................................................................................................................................................................................10HPE 16GB NVDIMM spare part....................................................................................................................................................................11HPE Persistent Memory module spare parts........................................................................................................................................11Processor spare parts..........................................................................................................................................................................................11Heatsink spare parts............................................................................................................................................................................................14Power supply spare parts.................................................................................................................................................................................14PCIe riser board spare parts............................................................................................................................................................................14FlexibleLOM adapter spare parts.................................................................................................................................................................15System board spare parts.................................................................................................................................................................................15System battery spare part................................................................................................................................................................................15Expansion board option spare parts..........................................................................................................................................................15

Server options...........................................................................................................................................................................................................................18Drive spare parts....................................................................................................................................................................................................18Drive cage spare parts........................................................................................................................................................................................25Chassis Intrusion Detection Switch spare part.....................................................................................................................................26Accelerator and GPU spare parts.................................................................................................................................................................2612G SAS expander board spare part.........................................................................................................................................................27HPE Smart Storage Battery spare part.....................................................................................................................................................27Power module/System Insight Display spare parts...........................................................................................................................27CPU Mezzanine UPI performance kit spare part.................................................................................................................................27Universal media bay spare part.....................................................................................................................................................................27Processor mezzanine tray spare part........................................................................................................................................................284-port NVMe mezzanine card spare part................................................................................................................................................28HPE Trusted Platform Module 2.0 spare part..................................................................................................................................... 28microSD spare parts.............................................................................................................................................................................................28Cable spare parts...................................................................................................................................................................................................28

Customer self repair.............................................................................................................30

Removal and replacement procedures..............................................................................39Safety considerations............................................................................................................................................................................................................39

Preventing electrostatic discharge..............................................................................................................................................................39Symbols on equipment.......................................................................................................................................................................................39Server warnings and cautions........................................................................................................................................................................40

Preparation procedures.......................................................................................................................................................................................................41

3

Power down the server.......................................................................................................................................................................................41Extending the server from the rack............................................................................................................................................................41Removing the server from the rack.............................................................................................................................................................42Accessing the Systems Insight Display.....................................................................................................................................................42Releasing the cable management arm .....................................................................................................................................................43Removing the access panel..............................................................................................................................................................................43Removing the bezel..............................................................................................................................................................................................45Removing the CPU Mezzanine UPI performance kit.........................................................................................................................45

Removing and replacing a drive blank........................................................................................................................................................................46Removing and replacing a hot-plug SAS or SATA drive..................................................................................................................................47Removing and replacing an NVMe drive...................................................................................................................................................................47Removing and replacing a Systems Insight Display...........................................................................................................................................49Removing a primary PCIe riser cage............................................................................................................................................................................50Removing a butterfly PCIe riser cage..........................................................................................................................................................................51Removing the air baffle........................................................................................................................................................................................................51Removing and replacing the fan cage.........................................................................................................................................................................53Removing and replacing the fan cage holders.......................................................................................................................................................53Removing and replacing the hot-plug fan................................................................................................................................................................54Removing and replacing the processor mezzanine tray..................................................................................................................................55Removing and replacing a DIMM...................................................................................................................................................................................56

DIMM-processor compatibility.......................................................................................................................................................................57Removing and replacing an HPE Persistent Memory module......................................................................................................................57

HPE Persistent Memory module-processor compatibility.............................................................................................................59Configuring the server for HPE Persistent Memory.........................................................................................................................59HPE Persistent Memory module relocation guidelines...................................................................................................................59HPE Persistent Memory module sanitization........................................................................................................................................60

Removing and replacing an eight-bay SFF HDD/SSD drive cage.............................................................................................................. 61Removing and replacing an eight-bay NVMe SSD drive cage......................................................................................................................62Removing and replacing a six-bay SFF HDD/two-bay NVMe SSD (Premium) cage.......................................................................63Removing and replacing a universal media bay....................................................................................................................................................65Removing and replacing a two-bay SFF (Premium) drive cage...................................................................................................................66Removing and replacing a 4-port NVMe mezzanine card.............................................................................................................................. 68Removing and replacing a riser board from the primary PCIe riser cage..............................................................................................69Removing and replacing a riser board from the butterfly PCIe riser cage............................................................................................70Removing and replacing an expansion board........................................................................................................................................................71Removing and replacing a 12G SAS Expander Card..........................................................................................................................................72Removing and replacing a 940QSFP 56 x16 adapter and auxiliary card..............................................................................................73Removing and replacing a GPU card...........................................................................................................................................................................78Removing and replacing a controller...........................................................................................................................................................................80Removing and replacing a CPU Mezzanine UPI performance kit board.................................................................................................81Removing and replacing a power supply..................................................................................................................................................................83Removing and replacing the power supply backplane......................................................................................................................................84Removing and replacing the FlexibleLOM................................................................................................................................................................85HPE Smart Storage Battery.............................................................................................................................................................................................. 86

Removing and replacing an HPE Smart Storage Battery...............................................................................................................86Removing and replacing the secondary riser cage blank................................................................................................................................87Removing and replacing a tertiary riser cage blank...........................................................................................................................................88Removing and replacing an intrusion detection switch....................................................................................................................................89Replacing the system battery..........................................................................................................................................................................................90Removing and replacing a system board..................................................................................................................................................................91

Re-entering the server serial number and product ID.....................................................................................................................97Setting the server power supply requirements....................................................................................................................................97

HPE Trusted Platform Module 2.0 Gen10 Option..............................................................................................................................................98

4

Troubleshooting....................................................................................................................99Troubleshooting resources................................................................................................................................................................................................99

Diagnostic tools...................................................................................................................100Product QuickSpecs............................................................................................................................................................................................................100UEFI System Utilities..........................................................................................................................................................................................................100

Selecting the boot mode ...............................................................................................................................................................................100Secure Boot............................................................................................................................................................................................................101Launching the Embedded UEFI Shell ....................................................................................................................................................101

Intelligent Provisioning.....................................................................................................................................................................................................102Intelligent Provisioning operation.............................................................................................................................................................102

HPE Insight Remote Support........................................................................................................................................................................................103USB support............................................................................................................................................................................................................................103

External USB functionality............................................................................................................................................................................104HPE Smart Storage Administrator.............................................................................................................................................................................104HPE MR Storage Administrator...................................................................................................................................................................................104HPE InfoSight for servers ...............................................................................................................................................................................................105StorCLI........................................................................................................................................................................................................................................105

Component identification................................................................................................. 106Front panel components..................................................................................................................................................................................................106

Universal media bay components.............................................................................................................................................................109Drive bay numbering........................................................................................................................................................................................109

Front panel LEDs and buttons.....................................................................................................................................................................................111UID button functionality.................................................................................................................................................................................113Front panel LED power fault codes..........................................................................................................................................................113Systems Insight Display LEDs.....................................................................................................................................................................114Systems Insight Display combined LED descriptions...................................................................................................................115

Drives.......................................................................................................................................................................................................................................... 116Hot-plug drive LED definitions...................................................................................................................................................................117NVMe SSD LED definitions...........................................................................................................................................................................117SAS/SATA drive components and LEDs...............................................................................................................................................119Drive guidelines...................................................................................................................................................................................................120

Rear panel components....................................................................................................................................................................................................120Rear panel LEDs....................................................................................................................................................................................................................122Power supply LEDs ............................................................................................................................................................................................................122Fan bay numbering.............................................................................................................................................................................................................123System board components.............................................................................................................................................................................................124

System maintenance switch descriptions.............................................................................................................................................125Processor, heatsink, and socket components....................................................................................................................................126DIMM slot locations...........................................................................................................................................................................................126DIMM label identification...............................................................................................................................................................................127HPE Persistent Memory module label identification.....................................................................................................................129

Drive cage backplane identification..........................................................................................................................................................................130Riser board components..................................................................................................................................................................................................132HPE 12G SAS Expander Card port numbering.................................................................................................................................................. 134HPE Smart Array P824i-p MR Gen10 Controller..............................................................................................................................................134HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs...............................................................................................................135

Cabling..................................................................................................................................136

5

Storage Cabling Guidelines............................................................................................................................................................................................136Cable matrix............................................................................................................................................................................................................................ 136

NVMe drive cable matrix................................................................................................................................................................................138Universal media bay cabling..........................................................................................................................................................................................146Front panel USB port cabling........................................................................................................................................................................................147Power switch module/Systems Insight Display module cabling...............................................................................................................147SFF HDD drive cage cabling..........................................................................................................................................................................................147NVMe SSD drive cage cabling......................................................................................................................................................................................148

Eight-bay NVMe SSD drive cage cabling..............................................................................................................................................149Six-bay SFF HDD/Two-bay NVMe SSD (Premium) drive cage cabling..............................................................................153

Two-bay SFF (Premium) drive cage......................................................................................................................................................................... 15512G SAS expander cabling.............................................................................................................................................................................................156HPE Smart Array MR Gen10 controller cabling.................................................................................................................................................157HPE Smart Storage Battery cabling..........................................................................................................................................................................159

Specifications...................................................................................................................... 161Environmental specifications........................................................................................................................................................................................161

System Inlet Temperature, Extended Ambient Operating Support.....................................................................................162Mechanical specifications................................................................................................................................................................................................162Power supply specifications...........................................................................................................................................................................................162

HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply................................................................................163HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply..................................................................................164HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply.............................................................................165

Websites...............................................................................................................................166

Support and other resources............................................................................................167Accessing Hewlett Packard Enterprise Support................................................................................................................................................167Accessing updates...............................................................................................................................................................................................................167Remote support.....................................................................................................................................................................................................................168Warranty information.........................................................................................................................................................................................................168Regulatory information.....................................................................................................................................................................................................168Documentation feedback.................................................................................................................................................................................................169

6

Illustrated parts catalog

Mechanical componentsHewlett Packard Enterprise continually improves and changes product parts. For complete and current supported partsinformation, see the Hewlett Packard Enterprise (http://www.hpe.com/info/partssurfer).

Item Description

1 Air baffle spare parts

2 Fan cage spare parts

3, 4 PCIe riser cage spare parts

5 4U bezel ear spare parts

— Fan spare parts1

— Mezzanine bracket spare parts1

— Miscellaneous blank spare parts1

— Cable management arm spare part1

1 Not shown

For more information, see Removal and replacement procedures.

Air baffle spare partsCustomer self repair: mandatory

Illustrated parts catalog 7

http://www.hpe.com/info/partssurfer

Description Spare part number

Air baffle (one- or two-processor configurations) 881694-001

Air baffle (four-processor configuration) 881690-001

Fan cage spare partsCustomer self repair: mandatory


Fan cage with louvers 881686-001

Fan cage bracket kit, right and left 881689-001

Fan spare partsCustomer self repair: mandatory


Fan assembly (two fans) 881467-001

PCIe riser cage spare partsCustomer self repair: mandatory


Primary PCIe riser cage 881691-001

Butterfly PCIe riser cage 881695-001

Riser cage blanks 881693-001

4U bezel ear spare partsCustomer self repair: mandatory


Left bezel ear assembly 881687-001

Right bezel ear assembly 881688-001

Mezzanine bracket spare partsCustomer self repair: mandatory


Mezzanine front and rear bracket kit 878408-001

Rear mezzanine bracket 881692-001

8 Illustrated parts catalog

Miscellaneous blank spare partsCustomer self repair: mandatory


HDD bay blank kit 777301-001

SFF HDD bay blank 670033-001

SFF hard drive blank 675607-001

2SFF bay blank 875069-001

SFF hard drive blank G8 667276-001

Optical drive blank 684958-001

Power supply blank 775423-001

Processor dust cover/blank 878418-001

HPE Smart Storage Battery latch and retainer kit 878417-001

Fan blanks, HPE Smart Storage Battery latch, retainers 875066-001

Miscellaneous hardware kit 809955-001

Cable management arm spare partCustomer self repair: mandatory


4U Rail Kit with Cable Management Arm P09241-001

System componentsHewlett Packard Enterprise continually improves and changes product parts. For complete and current supported partsinformation, see the Hewlett Packard Enterprise (http://www.hpe.com/info/partssurfer).



ItemDescription

1 • DIMM spare parts

• HPE 16GB NVDIMM spare part

• HPE Persistent Memory module spare parts

2 Processor spare parts

3 Heatsink spare parts

4 Power supply spare parts

5 PCIe riser board spare parts

6 FlexibleLOM adapter spare parts

7 System board spare parts

— System battery spare part1

— Expansion board option spare parts1

1 Not shown


DIMM spare partsCustomer self repair: mandatory

2666 MT/s DIMMs


DIMM, 8GB PC4-2666V-R, 1Gx8 850879-001

DIMM, 8GB PC4-2666V-R, 512Mx8 878490-001

DIMM, 16GB PC4-2666V-R, 2Rx4 850880-001

DIMM, 16GB PC4-2666V-R, 2Rx8 868846-001

DIMM, 32GB PC4-2666V-R, 2Gx4 850881-001

DIMM, 64GB PC4-2666V-L, 2Gx4 850882-001

DIMM, 128GB PC4-2666V-L, 2Gx4 850883-001

2933 MT/s DIMMs


DIMM, 8GB PC4-2933Y-R, 1Gx8 P06186-001

DIMM, 16GB PC4-2933Y-R, 2Gx4 P06187-001

DIMM, 16GB PC4-2933Y-R, 1Gx8 P06188-001

DIMM, 32GB PC4-2933Y-R, 2Gx4 P06189-001

Table Continued



DIMM, 64GB PC4-2933Y-L, 2Gx4 P06190-001

DIMM, 64GB PC4-2933Y-R, 4Gx4 P06192-001

DIMM, 128GB PC4-2933Y-L, 2Gx4 P06191-001

DIMM, 128GB PC4-2933Y-L, 4Gx4 P16001-001

DIMM, 128GB PC4-2933Y-L, 4Gx4 P19402-001

HPE 16GB NVDIMM spare partCustomer self repair: mandatory


NVDIMM 16GB 1Rx4 NN4-2666V-R 874540-001

HPE Persistent Memory module spare partsCustomer self repair: Mandatory


HPE Persistent Memory module, 128 GB 844071-001



Processor spare parts

First generation Intel Xeon Scalable Processor spare parts

Customer self repair: no

51XX processors


2.4 GHz Intel Xeon-G 5115 processor 878082-001




61XX processors





Table Continued





3.2 GHz Intel Xeon-G 6134M processor 878083-001














81XX processors


2.0 GHz Intel Xeon-P 8153 processor 875728-001





2.3 GHz Intel Xeon-P 8165 processor P00868-001



2.1 GHz Intel Xeon-P 8170M processor 878087-001





Second-generation Intel Xeon Scalable Processor spare parts

Customer self repair: no


52XX processors


2.5 GHz Intel Xeon-G 5215 processor P11610-001

2.6 GHz Intel Xeon-G 5215L processor P11631-001

2.6 GHz Intel Xeon-G 5215M processor P11626-001



2.3 GHz Intel Xeon-G 5218B processor P12532-001

2.3 GHz Intel Xeon-G 5218N processor P12021-001


2.7 GHz Intel Xeon-G 5220S processor P11627-001


62XX processors


1.8 GHz Intel Xeon-G 6222V processor P12019-001











2.6/2.8/3.1 GHz Intel Xeon-G 6240Y processor P11637-001








1.9 GHz Intel Xeon-G 6262V processor P12020-001


82XX processors





2.4 GHz Intel Xeon-P 8260L processor P11633-001

2.4 GHz Intel Xeon-P 8260M processor P11628-001

2.3 GHz Intel Xeon-P 8260Y processor P11638-001









Heatsink spare partsCustomer self repair: no


Standard heatsink 872452-001

1U high-performance heatsink P13347-001

Power supply spare partsCustomer self repair: mandatory


HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply 866728-001

HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply 866730-001

HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply 863373-001

Power supply backplane 881685-001

PCIe riser board spare partsCustomer self repair: optional



2-Slot tertiary PCIe riser 881683-001

4-Slot x8 Slimline riser 875087-001

6-Slot PCIe riser 881684-001

7-Slot PCIe riser 881682-001

NVMe riser 881698-001

FlexibleLOM adapter spare partsCustomer self repair: mandatory


HPE Ethernet 1Gb 4P 331FLR Adapter 789897-001

HPE Ethernet 10Gb 2P 535FLR-T Adapter 854177-001

HPE Ethernet 10/25Gb 2P 640FLR-SFP28 Adapter 840139-001

System board spare partsCustomer self repair: optional


System board P11741-001

System battery spare partCustomer self repair: mandatory


System battery 319603-001

Expansion board option spare partsCustomer self repair: mandatory

Smart Array SAS controllers


HPE Smart Array E208i-p SR Gen10 Controller 836266-001

HPE Smart Array E208e-p SR Gen10 Controller 836267-001

HPE Smart Array P408e-p SR Gen10 Controller 836270-001

HPE Smart Array P408i-p SR Gen10 Controller 836269-001

HPE Smart Array P824i-p MR Gen10 Controller 871043-001


Fibre channel controllers


HPE SN1600Q 32Gb 1P FC HBA 868140-001

HPE SN1600Q 32Gb 2P FC HBA 868141-001

HPE SN1600E 32Gb 1P FC HBA 869999-001

HPE SN1600E 32Gb 2P FC HBA 870000-001

HPE CN1100R 2P CNA 706801-001

HPE StoreFabric CN1100R-T 10Gb CNA 827605-001

HPE StoreFabric CN1200E 10Gb CNA 767078-001

HPE StoreFabric CN1200E-T 10Gb CNA 827607-001

HPE SN1200E 16Gb 1p FC HBA 870001-001

HPE SN1200E 16Gb 2p FC HBA 870002-001

HPE StoreFabric CN1200R 10GBASE-T CNA 872527-001

HPE StoreFabric CN1300R 10/25Gb CNA 872526-001

HPE SN1100Q 16Gb 1P FC HBA 863010-001

HPE SN1100Q 16Gb 2P FC HBA 853011-001

HPE SN1200E 16Gb 1P FC HBA 870001-001

HPE SN1200E 16Gb 2P FC HBA 870002-001

Network controllers


HPE Ethernet 10/25Gb 2p 631FLR-SFP28 adapter 840133-001

HPE FlexFabric 10Gb 4P 536FLR-T adapter 768082-001

HPE Ethernet 10Gb 2P 530SFP+ adapter 656244-001

HPE FlexFabric 10Gb 2P 534FLR-SFP+ adapter 701531-001

HPE Ethernet 10/25Gb 2p 631SFP28 adapter 840130-001

HPE Ethernet 10Gb 2p 535T adapter 815669-001

HPE Ethernet 10Gb 2p 535FLR-T adapter 854177-001

HPE Ethernet 1Gb 4P 331FLR adapter 789897-001

HPE FlexFabric 10Gb 2P 533FLR-T adapter 701534-001

HPE Ethernet 10Gb 2-port 562SFP+ adapter 790316-001


HPE Ethernet 10Gb 2-port 562FLR-SFP+ adapter 790317-001

HPE Ethernet 10Gb 2p 562FLR-T adapter 840138-001

HPE Ethernet 1Gb 4-port 366FLR adapter 669280-001

Table Continued



HPE Ethernet 1Gb 4-port 366T adapter 816551-001

HPE Ethernet 10/25Gb 2P 640FLR-SFP28 adapter 840139-001

HPE Ethernet 10/25Gb 2P 640SFP28 adapter 840140-001

HPE Ethernet 1Gb 4-port 331T adapter 649871-001

HPE Ethernet 10/25Gb 2p 621SFP28 adapter 869570-001

HPE Ethernet 10Gb 2p 522FLR-T CNA 869571-001

HPE Ethernet 4x25Gb 1p 620QSFP28 adapter 840134-001

HPE Ethernet 10/25Gb 2p 622FLR-SFP28 CNA 869572-001


HPE Ethernet 100Gb 1p 842QSFP28 adapter 877697-001

HPE Ethernet 10Gb 2P 530T adapter 657128-001



HPE Ethernet 10Gb 2P 524SFP+ Adapter P11585-001

HPE Ethernet 10Gb 2P 548SFP+ Adapter P12531-001

InfiniBand adapters


HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP adapter 764737-001

HPE IB FDR/EN 40Gb 2P 544+QSFP adapter 764736-001

HPE IB EDR 100Gb 1p 841QSFP28 adapter 878578-001

HPE IB EDR/EN 100Gb 2p 841QSFP28 adapter 878579-001

HPE IB FDR/EN 40/50Gb 547FLR 2QSFP adapter 879667-001

HPE IB EDR/EN 100Gb 1P 840QSFP28 adapter 828107-001

HPE IB EDR/EN 100Gb 2P 840QSFP28 adapter 828108-001

HPE 100Gb 1p OP101 QSFP28 x16 OPA adapter 841703-001

HPE 100Gb 1p OP101 QSFP28 x8 OPA adapter 841702-001

HPE InfiniBand HDR/Ethernet 200Gb 1-port 940 QSFP 56x16 Adapter

P08354-001

HPE InfiniBand HDR PCIe G3 Auxiliary card with 350 mmcable kit

P10331-001

HPE InfiniBand HDR100/Ethernet 1-port 940 QSFP 56 x16Adapter

P08356-001

HPE InfiniBand HDR100/Ethernet 100Gb 2-port 940 QSFP56 x16 Adapter

P08355-001


Server optionsHewlett Packard Enterprise continually improves and changes product parts. For complete and current supported partsinformation, see the Hewlett Packard Enterprise (http://www.hpe.com/info/partssurfer).

ItemDescription

1 Drive spare parts

2 Drive cage spare parts

3 Processor mezzanine tray spare part

4 Chassis Intrusion Detection Switch spare part

5 Accelerator and GPU spare parts

6 12G SAS expander board spare part

7 HPE Smart Storage Battery spare part

8 Power module/System Insight Display spare parts

— CPU Mezzanine UPI performance kit spare part1

— Universal media bay spare part1

— 4-port NVMe mezzanine card spare part1

— HPE Trusted Platform Module 2.0 spare part1

— microSD spare parts1

— Cable spare parts1

1 Not shown


Drive spare parts



Hot-plug drive spare parts

Customer self repair: mandatory


300 GB SAS 10K SFF SC DS HDD 872735-001



600 GB SAS 15K SFF SC 512e DS HDD 870797-001


900 GB SAS 15K SFF SC 512e DS HDD 870798-001


1 TB SAS 7.2K SFF SC 512e DS HDD 765872-001

1 TB SAS 7.2K SFF SC DS HDD 832984-001

1.2 TB SAS 10K SFF SC DS HDD 872737-001

1.8 TB SAS 10K SFF SC 512e DS HDD 872738-001

2 TB SAS 7.2K SFF SC 512e DS HDD 765873-001

2.4 TB SAS 12G 10K SFF SC 512e DS HDD 881507-001

Solid-state drive M.2 spare parts



120 GB SATA RI HH Dual M.2 Kit 835802-001

120 GB SATA RI HH M.2 Kit 797907-001

120 GB 6G SATA RI M.2 2280 SSD 781565-001

150 GB SATA RI M.2 2280 DS SSD 875835-001

150 GB SATA RI M.2 SFF SCM DS SSD 882402-001

240 GB SATA MU M.2 2280 DS SSD 875850-001

340 GB SATA RI Dual M.2 Kit 835802-001

340 GB SATA RI M.2 2280 SSD 781566-001

480 GB SATA MU M.2 2280 DS SSD 875851-001

480 GB SATA RI M.2 2280 DS SSD 875836-001

480 GB SATA RI M.2 2280 DS SSD 875855-001

480 GB SATA RI M.2 SFF SCM DS SSD 882403-001

960 GB SATA MU M.2 2280 DS SSD 875852-001

960 GB SATA RI M.2 2280 DS SSD 875856-001

1.92 TB SATA MU M.2 2280 DS SSD 875853-001

Table Continued



1.92 TB SATA RI M.2 2280 DS SSD 875854-001

M.2 ML/DL SATA riser assembly 882359-001

Solid-state drive SATA spare parts



120 GB SATA MU SFF SC SSD 817096-001

150 GB SATA 6G RI SFF SC DS SSD 869575-001

200 GB SATA WI SFF SC SSD 805385-001



240 GB SATA MU SFF SC DS SSD 882219-001



240 GB SATA RI SFF SC DS SSD 878844-001


240 GB SATA RI SFF SC DS SSD P05319-001


240 GB SATA RI SFF SC MV SSD P18481-001

400 GB SATA 6G WI SFF SC DS SSD 872512-001


480 GB SATA 6G MU SFF SC DS SSD 872518-001





480 GB SATA MU SFF SC DS SSD P07923-B21


480 GB SATA MU SFF SC DS SSD P09907-001



480 GB SATA MU SFF SC MV SSD P18477-001



Table Continued






800 GB SATA 6G WI SFF SC DS SSD 872514-001


960 GB SATA 6G MU SFF SC DS SSD 872520-001










960 GB SATA MU SFF SC MV SSD P18478-001






1.2 TB SATA WI SFF SC SSD 805391-001

1.6 TB SATA 6G RI SFF SC DS SSD 869581-001

1.6 TB SATA 6G WI SFF SC DS SSD 872516-001

1.92 TB SATA 6G MU SFF SC DS SSD 872522-001


1.92 TB SATA MU SFF SC DS SSD 879019-001

1.92 TB SATA MU SFF SC DS SSD 875867-001

1.92 TB SATA MU SFF SC DS SSD P08694-001

1.92 TB SATA MU SFF SC SSD 817116-001




Table Continued



1.92 TB SATA MU SFF SC MV SSD P18479-001

1.92 TB SATA RI SFF SC DS SSD 878852-001


1.92 TB SATA RI SFF SC DS SSD P05322-001


1.92 TB SATA RI SFF SC MV SSD P18484-001






3.84 TB SATA MU SFF SC MV SSD P18480-001






Solid-state drive SAS spare parts



400 GB SAS 12G MU SFF SC DS SSD 872505-001


400 GB SAS 12G WI SFF SC DS SSD 873563-001

480 GB SAS RI SFF SC DS SSD 875681-001

400 GB SAS MU SFF SC DS SSD P06576-001


400 GB SAS WI SFF SC DS SSD P06600-001




800 GB SAS 12G WI SFF SC DS SSD 873564-001



Table Continued



800 GB SAS MU SFF SC SSD P20838-001



960 GB SAS 12G RI SFF SC DS SSD 872432-001

960 GB SAS MU SFF SC VS DS SSD P10604-001

960 GB SAS RI SFF SC DS SSD 875682-001

960 GB SAS RI SFF SC DS SSD P08608-001

960 GB SAS RI SFF SC DS SSD P06596-001

960 GB SAS RI SFF SC SSD P20833-001

960 GB SAS RI SFF SC VS DS SSD P10637-001

1.6 TB SAS 12G MU SFF SC DS SSD 872509-001


1.6 TB SAS MU SFF SC SSD P20839-001

1.6 TB SAS 12G WI SFF SC DS SSD 873565-001

1.6 TB SAS WI SFF SC DS SSD P09949-001

1.92 TB SAS 12G RI SFF SC DS SSD 872433-001

1.92 TB SAS MU SFF SC VS DS SSD P10607-001

1.92 TB SAS RI SFF SC DS SSD 875684-001

1.92 TB SAS RI SFF SC DS SSD P08609-001


1.92 TB SAS RI SFF SC SSD P20834-001

1.92 TB SAS RI SFF SC VS DS SSD P10638-001



3.2 TB SAS MU SFF SC DS SSD P06582-001



3.2 TB SAS WI SFF SC DS SSD P06605-001


3.84 TB SAS MU SFF SC VS DS SSD P10610-001

3.84 TB SAS RI SFF SC DS SSD 875686-001



Table Continued
















Solid-state NVMe spare parts



375 GB NVMe x4 WI SFF SCN DS SSD P02559-001

400 GB NVMe x4 MU SFF SCN DS SSD 875874-001

400 GB NVMe x4 MU SFF SCN SSD 765063-001

400 GB NVMe x4 RI SFF SCN SSD 765067-001

400 GB NVMe x4 WI SFF SC SSD 765059-001

480 GB NVMe x4 RI SFF SCN DS SSD 875871-001

750 GB NVMe x4 WI SFF SCN DS SSD P06979-001

800 GB NVMe x4 MU SFF SCN DS SSD 875875-001

800 GB NVMe x4 MU SFF SCN SSD 765064-001

800 GB NVMe x4 WI SFF SCN SSD 765060-001

800 GB NVMe x4 MU SFF SCN DS SSD P10648-001

800 GB NVMe x4 MU SFF SCN DS SSD P13826-001

960 GB NVMe x4 RI SFF SCN DS SSD P10645-001



1.2 TB NVMe x4 RI SFF SCN SSD 765068-001

1.6 TB NVMe x4 MU SFF SCN DS SSD 875876-001

Table Continued



1.6 TB NVMe x4 MU SFF SCN DS SSD P10649-001


1.6 TB NVMe x4 MU SFF SCN SSD 765065-001


1.6 TB NVMe x4 WI SFF SCN SSD 765061-001

1.92 TB NVMe x4 RI SFF SCN DS SSD 875873-001

1.92 TB NVMe x4 RI SFF SCN DS SSD P10646-001




2 TB NVMe x4 MU SFF SCN SSD 765066-001

2 TB NVMe x4 RI SFF SCN DS SSD P13838-001

2 TB NVMe x4 WI SFF SCN SSD 765062-001

3.2 TB NVMe x4 MU SFF SCN DS SSD 880246-001









4 TB NVMe x4 RI SFF SCN DS SSD 880243-001

4 TB NVMe x4 RI SFF SCN DS SSD P13839-001









Drive cage spare partsCustomer self repair: optional



Eight-bay SFF HDD drive cage assembly 780971-001

Eight-bay SFF HDD drive backplane, 12 Gbs 777279-001

Two-bay SFF NVMe SSD/Six-bay SFF HDD drive (premium)backplane

874933-001

Two-bay SFF (premium) backplane 875064-001

Eight-bay SFF NVMe drive backplane 872971-001

Chassis Intrusion Detection Switch spare partCustomer self repair: mandatory


Chassis Intrusion Detection Switch 878412-001

Accelerator and GPU spare partsCustomer self repair: optional

GPUs


HPE NVIDIA Quadro P6000 GPU Module 871968-001

HPE NVIDIA Tesla P40 24GB Module 872323-001

HPE NVIDIA Tesla V100 PCIe 16GB Module 876908-001

HPE NVIDIA Tesla P100 PCIe 16GB Module 868585-001

HPE NVIDIA Tesla V100 PCIe 32GB Module P05913-001

HPE NVIDIA Quadro RTX 6000 GPU P11377-001

HPE NVIDIA Quadro RTX 8000 GPU P11743-001

PCIe accelerators


HPE 750GB PCIe x4 WI HH DS Card P03580-001

HPE 800GB PCIe x4 WI HH Card 804566-001

HPE 800GB PCIe x4 MU HH Card 804568-001

HPE 1.6TB PCIe x4 WI HH Card 804567-001

HPE 1.6TB PCIe x4 MU HH Card 804569-001

HPE 1.6TB PCIe x8 MU HH DS Card 879772-001

Table Continued



HPE 2.0TB PCIe x4 MU HH Card 804570-001


HPE 4TB PCIe x4 RI HH DS Card 880418-001


HPE 8TB PCIe x4 RI HH DS Card 880419-001

HPE 1.6TB NVMe x8 MU HH DS Card P10670-001



12G SAS expander board spare partCustomer self repair: optional


12G SAS expander board 876907-001

HPE Smart Storage Battery spare partCustomer self repair: mandatory


HPE Smart Storage Battery 878643-001

Power module/System Insight Display spare partsCustomer self repair: mandatory


Power module with Systems Insight Display 878734-001

Power module without Systems Insight Display 878733-001

CPU Mezzanine UPI performance kit spare partCustomer self repair: optional


CPU Mezzanine UPI performance kit board 877952-001

Universal media bay spare partCustomer self repair: mandatory



Universal media bay assembly 877958-001

Processor mezzanine tray spare partCustomer self repair: optional


Processor mezzanine tray P11742-001

4-port NVMe mezzanine card spare partCustomer self repair: optional


4-port NVMe mezzanine card 877951-001

HPE Trusted Platform Module 2.0 spare partCustomer self repair: no


HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001

microSD spare partsCustomer self repair: mandatory


HPE 32GB microSD Flash Memory card 704502-001

HPE 8GB microSD Flash Memory card 738576-001

HPE 8GB microSD Flash USB drive 743503-001

HPE 8GB dual microSD Flash USB drive 870891-001

HPE 32GB microSD RAID 1 USB boot drive P23103-001

Cable spare partsCustomer self repair: mandatory


2SFF cable kit 877963-001

Mini SAS cable kit (SAS Expander) 877981-001

USB 3.0 Ext. 600 mm+SAS power backplane cable kit 881699-001

Table Continued



Mini SAS/SATA 1041 mm+900 mm cable kit 881700-001

Mini SAS 970 mm+820 mm cable kit 881701-001

Mini SAS/SATA 1x4-1x4 cable 881702-001

NVMe Cable Kit 877983-001

NVMe Cable Kit 881703-001

28 AWG, 3 Pin, PCI to Controller power cable (short) 878645-001

Mini SAS-to-Mini SAS HD, 12G cable kit P03215-001

GPU Cable Kit1 875097-001

JMP CRD C13/C14 India 2.0M BLK cable P10794-001

1 One cable kit supports up to three GPU cards.


Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time andallow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett PackardEnterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplishedby the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are twocategories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace theseparts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges,depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customerwarranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identifiedas "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call theHewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprisespecifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett PackardEnterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defectivepart back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective partmust be returned with the associated documentation in the provided shipping material. Failure to return the defective partmay result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett PackardEnterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the NorthAmerican program, go to the Hewlett Packard Enterprise CSR website.

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts onlywarranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replacethese parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par leclient) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période dediagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut êtreeffectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de piècesCSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett PackardEnterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pourpermettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise deremplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

30 Customer self repair

http://www.hpe.com/support/selfrepair

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-mêmela réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soiteffectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Sivotre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci voussera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vousaide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il estnécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5)jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la piècedéfectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'unepièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société decourses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pourplus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise.

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces derechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett PackardEnterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HewlettPackard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR,Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza HewlettPackard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spediràdirettamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione adHewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati perquesto scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenerespese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettarela garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Taliparti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativoseguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In casodi necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise.Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire deicomponent. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad HewlettPackard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettosodeve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione delcomponente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione daparte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore dautilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per ilprogramma in Nord America fare riferimento al sito Web.

Customer self repair 31



Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini digaranzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Seil cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodoperaper il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren undhöhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein HewlettPackard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werdenkann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorienunterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieserTeile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Serviceberechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repairausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten,können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruchdes Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustriertenTeilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmteStandorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfebenötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefonhelfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sieentnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, dasdefekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, inder Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in derVerpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kannHewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HewlettPackard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von IhremServicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard EnterpriseWebsite unter.

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieserviceausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard EnterpriseErsatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile vonHewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizarsustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores osocios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un




componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Loscomponentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterpriseque realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano deobra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñadospara que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice susustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente alproducto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por elusuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor deservicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en elcatálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguientedía laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un costeadicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibiráayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett PackardEnterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos enlos que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempoespecificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda ladocumentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett PackardEnterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett PackardEnterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte quese utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngaseen contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web deHewlett Packard Enterprise CSR.

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes derepuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario(CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo delos gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur toteen minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelenworden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard EnterpriseService Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HewlettPackard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn tweecategorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt dezeonderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatiedoor de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoorextra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.




OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verbandmet de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Dezeonderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag.Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien delocatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuningvan een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeelof het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan HewlettPackard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf(5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatieworden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HewlettPackard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HewlettPackard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett PackardEnterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HewlettPackard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens debepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen terbeschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoektdeze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo aminimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período dediagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparopode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duascategorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substituaessas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelocliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxaadicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim decumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peçasestão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde ascondições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Seprecisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico oajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peçacom defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peçacom defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprisedentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com adocumentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderácobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas detransporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contatocom o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise.




Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termosdo serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhumataxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essaspeças, serão cobradas as despesas de transporte e mão-de-obra do serviço.





Removal and replacement procedures

Safety considerationsBefore performing service procedures, review all the safety information.

Preventing electrostatic dischargeTo prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.This type of damage may reduce the life expectancy of the device.

Procedure

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Symbols on equipmentThe following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer allservicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Referall maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or fieldserviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephoneor telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, thepotential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Removal and replacement procedures 39

51.71 kg

114.00 lb

This symbol indicates that the component exceeds the recommended weight for one individual tohandle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe localoccupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiplesources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to disconnect powerfrom the system completely.

Server warnings and cautionsBefore installing a server, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of electric shock, personal injury, and damage to the equipment:

• Do not attempt to service any parts of the equipment other than those specified in the following procedure. Anyother activities may require that you shut down the server and remove the power cord.

• Installation and maintenance of this product must be performed by individuals who are knowledgeable about theprocedures, precautions, and hazards associated with the product.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system componentsto cool before touching them.

WARNING: To reduce the risk of fire or burns after removing the energy pack:

• Do not disassemble, crush, or puncture the energy pack.

• Do not short external contacts.

• Do not dispose of the energy pack in fire or water.

After power is disconnected, battery voltage might still be present for 1s to 160s.

AVERTISSEMENT: Pour réduire les risques d'incendie ou de brûlures après le retrait du module batterie :

• N'essayez pas de démonter, d'écraser ou de percer le module batterie.

• Ne court-circuitez pas ses contacts externes.

• Ne jetez pas le module batterie dans le feu ou dans l'eau.

Après avoir déconnecté l'alimentation, une tension peut subsister dans la batterie durant 1 à 160 secondes.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server inthis manner results in improper airflow and improper cooling that can lead to thermal damage.

40 Removal and replacement procedures

Preparation procedures

Power down the serverBefore powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data andprograms.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an applicationstops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber.

Extending the server from the rack

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilizedbefore extending anything from the rack.

Procedure

Pull down the quick release levers on each side of the server, and then extend the server from the rack.


Removing the server from the rack

Procedure

1. Power down the server.

2. Extend the server from the rack (Extending the server from the rack).

3. Disconnect the cabling and remove the server from the rack.

For more information, see the documentation that ships with the rack mounting option.

4. Place the server on a sturdy, level surface.

Accessing the Systems Insight Display

Procedure

1. Press and release the panel.

2. Pull out the display to fully extend it, and then rotate the display to view the LEDs.


Releasing the cable management armRelease the cable management arm and then swing the arm away from the rack.

Removing the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system componentsto cool before touching them.

CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginningany installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server inthis manner results in improper airflow and improper cooling that can lead to thermal damage.


Procedure


2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

• Extend the server from the rack (Extending the server from the rack).

• Remove the server from the rack (Removing the server from the rack).

4. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.

5. Open the locking latch.

The access panel slides back, releasing it from the chassis.

6. Lift and remove the access panel.

Turn the access panel over to locate the server label. This label provides convenient access to component identification andLED status indicators.


Removing the bezel

Removing the CPU Mezzanine UPI performance kit

Procedure






• Extending the server from the rack.

• Removing the server from the rack.

4. Removing the access panel.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the serverin this manner results in improper airflow and improper cooling that can lead to thermal damage.

5. Remove the primary PCIe riser cage (Removing a primary PCIe riser cage).

6. Remove the CPU Mezzanine UPI performance kit.


To replace the component, reverse the removal procedure.

Removing and replacing a drive blank

Procedure

1. Press the drive release button.

2. Remove the drive.

CAUTION: To prevent improper cooling and thermal damage, do not operate the compute module unless all baysare populated with either a component or a blank.



Removing and replacing a hot-plug SAS or SATA drive

Procedure

1. Determine the status of the drive from the drive LED definitions (Hot-plug drive LED definitions).

2. Back up all data on the drive.

3. Remove the drive.

To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle.

Removing and replacing an NVMe drive

Procedure

1. Determine the status of the drive from the drive LED definitions (NVMe SSD LED definitions).

2. Back up all server data.

3. Remove the drive:

a. Push the Power button.

The Do Not Remove button will illuminate and flash. Do not press the button while it is illuminated.

b. When the flashing stops and the icon on the button is no longer illuminated or flashing, press the Do Not Removebutton to release the release lever.

c. Pull the release lever to disengage the drive from the backplane, and slide the drive out of the drive bay.


4. Prepare the replacement drive.

5. Install the drive.

6. Observe the LED status of the drive.


Removing and replacing a Systems Insight Display

Procedure








4. Remove the access panel (Removing the access panel).


5. Remove the fan cage (Removing and replacing the fan cage)


7. If installed, remove the butterfly riser cage (Removing a butterfly PCIe riser cage).

8. Remove the air baffle (Removing the air baffle).

9. Remove the processor mezzanine tray (Removing and replacing the processor mezzanine tray).

10. Disconnect the cables from the system board depending on server configuration.

11. Remove the Systems Insight Display.



Removing a primary PCIe riser cage

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC powercords before removing or installing the PCIe riser cage.

CAUTION: To avoid damaging the connectors, always install the air baffle into the server before installing the risercages.

Procedure










5. Disconnect all cables connected to the components installed in the riser cage.

6. Remove the primary riser cage.



Removing a butterfly PCIe riser cage


Procedure










5. Remove the butterfly PCIe riser cage.


Removing the air baffle

CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, orblanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.



Procedure










5. Remove the primary PCIe cage (Removing a primary PCIe riser cage).


7. Remove the air baffle.



Removing and replacing the fan cage

Procedure










5. Remove the fan cage.


Removing and replacing the fan cage holders

Procedure











5. Remove the fan cage (Removing and replacing the fan cage).

6. Remove the fan cage holders.


Removing and replacing the hot-plug fan

Procedure

1. Extend the server from the rack (Extending the server from the rack).



3. Remove the fan.



Removing and replacing the processor mezzanine tray

Procedure













8. Remove the processor mezzanine tray.



Removing and replacing a DIMM

CAUTION: Failure to properly handle DIMMs can damage the DIMM components and the system board connector. Formore information, see the DIMM handling guidelines in the troubleshooting guide for your product on the HewlettPackard Enterprise website:

• HPE ProLiant Gen10 (https://www.hpe.com/info/gen10-troubleshooting)

• HPE Synergy (https://www.hpe.com/info/synergy-troubleshooting)

For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard Enterprise website(http://www.hpe.com/docs/memory-population-rules).

To identify the DIMMs installed in the server, see DIMM slot locations.

Procedure










https://www.hpe.com/info/gen10-troubleshooting

https://www.hpe.com/info/synergy-troubleshooting

http://www.hpe.com/docs/memory-population-rules





8. If installed, remove the processor mezzanine tray (Removing and replacing the processor mezzanine tray).

9. Remove the DIMM.


DIMM-processor compatibilityThe installed processor determines the type of DIMM that is supported in the server:

• First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs.

• Second-generation Intel Xeon Scalable processors support DDR4-2933 DIMMs.

Mixing DIMM types is not supported. Install only the supported DDR4-2666 or DDR4-2933 DIMMs in the server.

Removing and replacing an HPE Persistent Memory moduleFor specific population and configuration information, see the memory population guidelines on the Hewlett PackardEnterprise website (http://www.hpe.com/docs/memory-population-rules).

To identify the HPE Persistent Memory modules installed in the server, see HPE Persistent Memory module labelidentification.

Procedure

1. Observe the following alerts:



CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded beforebeginning this procedure.

CAUTION: Failure to properly handle HPE Persistent Memory modules can damage the component and thesystem board connector.








5. Place the server on a flat, level work surface.







11. Remove the HPE Persistent Memory module.

12. Install the new HPE Persistent Memory module, and review the persistent memory configuration of the server.


For more information, see Configuring the server for HPE Persistent Memory.

13. If you are relocating the HPE Persistent Memory module to or from another server, see the HPE Persistent Memorymodule relocation guidelines.

HPE Persistent Memory module-processor compatibilityHPE Persistent Memory modules are supported only in servers with second-generation Intel Xeon Scalable processorsinstalled.

Configuring the server for HPE Persistent MemoryAfter installing HPE Persistent Memory modules, configure the server for HPE Persistent Memory.

IMPORTANT: Always follow recommendations from your software application provider for high-availability bestpractices to ensure maximum uptime and data protection.

A number of configuration tools are available, including:

• UEFI System Utilities—Access System Utilities through the Remote Console to configure the server by pressing the F9 keyduring POST.

• iLO RESTful API—Use the iLO RESTful API through tools such as the RESTful Interface Tool (ilorest) or other third-partytools.

• HPE Persistent Memory Management Utility—The HPE Persistent Memory Management Utility is a desktop applicationused to configure the server for HPE Persistent Memory, as well as evaluate and monitor the server memory configurationlayout.

For more information, see the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/persistentmemory-docs).

HPE Persistent Memory module relocation guidelinesObserve the relocation guidelines when doing the following:

• When relocating HPE Persistent Memory modules to another DIMM slot on the server.

• When relocating HPE Persistent Memory modules to another server.

• When reinstalling HPE Persistent Memory modules after replacing the server system board.

IMPORTANT: When data must be preserved, Hewlett Packard Enterprise strongly recommends that you perform amanual backup of all user data on the HPE Persistent Memory modules before changing the goal configuration orperforming relocation procedures.

Requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the datamust be preserved

• The destination server hardware must match the original server hardware configuration.

• All System Utilities settings in the destination server must match the original System Utilities settings in the original server.

• If HPE Persistent Memory modules are used with Persistent Memory Interleaving set to Enabled in the original server, dothe following:


https://www.hpe.com/info/persistentmemory-docs


◦ Install the HPE Persistent Memory modules in the same DIMM slots in the destination server.

◦ Install the entire interleaved set (all the DIMMs and HPE Persistent Memory modules on the processor) on thedestination server.

If any of the requirements cannot be met during relocation, do the following:

◦ Manually back up the persistent memory data before relocating HPE Persistent Memory modules to another server.

◦ Relocate the HPE Persistent Memory modules to another server.

◦ Sanitize all HPE Persistent Memory modules on the new server before using them.

Requirements for relocating encrypted HPE Persistent Memory modules or a set of HPE Persistent Memory moduleswhen the data must be preserved

• If HPE Persistent Memory modules are encrypted with local key management, either manually retrieve the HPE PersistentMemory module passwords from the server (user-generated passwords only) or export a password file to a USB key.

Hewlett Packard Enterprise recommends exporting the password file to a USB key.

• Follow the requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules whenthe data must be preserved.

• Do one of the following:

◦ If HPE Persistent Memory modules are encrypted with local key management, either manually enter the HPE PersistentMemory module passwords in the System Utilities or import the password file from the USB key.

◦ If HPE Persistent Memory modules are encrypted with remote key management, enroll the HPE iLO in the keymanagement server to provide access to the data on the HPE Persistent Memory modules.


Requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the datadoes not have to be preserved

• Move the HPE Persistent Memory modules to the new location and sanitize all HPE Persistent Memory modules afterinstalling them to the new location.

• Observe the DIMM and HPE Persistent Memory module population guidelines.

• Observe the process for removing an HPE Persistent Memory module.

• Observe the process for installing an HPE Persistent Memory module.

• Review and configure the system settings for HPE Persistent Memory.


HPE Persistent Memory module sanitizationMedia sanitization is defined by NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) as "a general termreferring to the actions taken to render data written on media unrecoverable by both ordinary and extraordinary means."

The specification defines the following levels:






• Clear: Overwrite user-addressable storage space using standard write commands; might not sanitize data in areas notcurrently user-addressable (such as bad blocks and over-provisioned areas).

• Purge: Overwrite or erase all storage space that might have been used to store data using dedicated device sanitizecommands, such that data retrieval is "infeasible using state-of-the-art laboratory techniques."

• Destroy: Ensure that data retrieval is "infeasible using state-of-the-art laboratory techniques" and render the media unableto store data (such as disintegrate, pulverize, melt, incinerate, or shred).

HPE Persistent Memory supports the purge level using a cryptographic erase technique and an overwrite technique.

HPE ProLiant and HPE Synergy Gen10 server products support sanitizing HPE Persistent Memory modules during POST. Usethe HPE RESTful Interface Tool or UEFI System Utilities to schedule sanitization on the next boot.

For more information, see the following sections in the HPE Persistent Memory User Guide on the Hewlett Packard Enterprisewebsite (https://www.hpe.com/info/persistentmemory-docs):

• Sanitization policies

• Sanitization guidelines

NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) is available for download from the NIST website (https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf).

Removing and replacing an eight-bay SFF HDD/SSD drive cage

Procedure










5. Remove all drives (Removing and replacing a hot-plug SAS or SATA drive).




9. If installed, do one of the following:



https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf

• Remove the processor mezzanine tray (Removing and replacing the processor mezzanine tray).

• Remove the CPU Mezzanine UPI performance kit (Removing and replacing a CPU Mezzanine UPI performance kitboard).


11. To remove or reroute cables, remove the fan cage holders (Removing and replacing the fan cage holders).

12. Disconnect the cables from the drive cage backplane.

13. Remove the drive cage.


Removing and replacing an eight-bay NVMe SSD drive cage

Procedure




















12. Remove the hard drives (Removing and replacing an NVMe drive).



Removing and replacing a six-bay SFF HDD/two-bay NVMe SSD(Premium) cage

Procedure




















12. Do the following.

• Remove the NVMe hard drives (Removing and replacing an NVMe drive).

• Remove the SAS/SATA hard drives (Removing and replacing a hot-plug SAS or SATA drive).




Removing and replacing a universal media bay

Procedure


















10. To remove or reroute the cables, remove the fan cage holders (Removing and replacing the fan cage holders).

11. Disconnect the cables from the universal media bay and the optional two-bay SFF drive cage backplane, if installed.

12. Remove the universal media bay.


Removing and replacing a two-bay SFF (Premium) drive cage

Procedure



















11. Disconnect the cables from the universal media bay.

12. Remove the universal media bay (Removing and replacing a universal media bay).


• Remove the NVMe drives from the 2SFF drive bay (Removing and replacing an NVMe drive).

• Remove the SAS/SATA drives from the 2SFF drive bay (Removing and replacing a hot-plug SAS or SATA drive).




Removing and replacing a 4-port NVMe mezzanine card

Procedure













8. Remove the processor mezzanine tray (Removing and replacing the processor mezzanine tray).


10. To disconnect the cables, remove the fan cage holders (Removing and replacing the fan cage holders).

11. Disconnect the cables from the mezzanine card.

12. Remove the mezzanine card.



Removing and replacing a riser board from the primary PCIe riser cage

Procedure











6. Remove the riser board.



Removing and replacing a riser board from the butterfly PCIe riser cage

Procedure










5. Remove the butterfly PCIe riser cage (Removing a butterfly PCIe riser cage).

6. Remove the riser board.

The tertiary riser board is shown.



Removing and replacing an expansion board

Procedure












• Remove the primary PCIe cage (Removing a primary PCIe riser cage).

• Remove the butterfly PCIe cage (Removing a butterfly PCIe riser cage).

7. Remove the expansion board.

The primary cage is shown.



Removing and replacing a 12G SAS Expander CardTo ensure that cables are connected correctly, observe the labels on the cable and component connectors.

Be sure that you have the latest firmware for the controllers and the expander card. To download the latest firmware, see theHewlett Packard Enterprise website (http://www.hpe.com/support/hpesc).

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from theserver by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portionsof the power supply and some internal circuitry remain active until AC power is removed.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have eitheran expansion slot cover or an expansion board installed.

Procedure










5. Disconnect any cables connected to the expander card.




7. Remove the expander card.


http://www.hpe.com/support/hpesc


Removing and replacing a 940QSFP 56 x16 adapter and auxiliary card

Procedure











6. Depending on your configuration, do one or both of the following:



7. Remove the auxiliary card (Removing and replacing an expansion board).

8. Disconnect the cables to the auxiliary card:


a. Open the retention clip and slide it away from the connectors.

b. Gently pull up the top corner of the cable latch door.

c. Disconnect the card cables.

9. Remove the adapter (Removing and replacing an expansion board).

10. Disconnect the cables to the adapter.

To replace the component:

1. Thread the adapter end of the auxiliary card cables through one of the retention clips provided with the installation kit.

2. Open the cable latch door, connect the auxiliary card cables to the adapter ports so that the golden side of the cableconnector is on the top, and then close the cable latch door.

The white and black cables from the auxiliary card connect to the expansion board ports labeled WHITE CABLE andBLACK CABLE, respectively.

The cable latch door must be open when connecting the cables.

CAUTION: The connector pins are fragile and easily damaged. To avoid damaging the connector pins, do not useexcessive force when connecting the cables.


3. Install the retention clip.

4. Thread the auxiliary cables through the second retention clip.

5. Connect the auxiliary cables to the auxiliary card.

6. Confirm that the orientation of the cables is correct.


7. Install the adapter and auxiliary cards into supported expansion slots.

Use the following table to determine the supported slot locations:

Processors Adapter slot Auxiliary card slot

2 6 13

42 9

4 11

Two-processor configuration


Four-processor configuration


8. Install the riser cages.

9. Install the access panel.

10. Connect each power cord to the server.

11. Connect each power cord to the power source.

12. Power up the server.

Removing and replacing a GPU card

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from theserver by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portionsof the power supply and some internal circuitry remain active until AC power is removed.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have eitheran expansion slot cover or an expansion board installed.

Procedure














7. Remove the GPU card.


8. Remove the extender bracket from the GPU card. Retain the extender bracket for installation on the replacement GPUcard.


CAUTION: Before installing the riser cage into the server, be sure that the power cables are routed and securedbetween the GPU card and the riser cage. Improper routing can result in damage to the cables and connectors.


Removing and replacing a controller

Procedure

1. Back up all server data.














8. Disconnect the controller backup power cable from the controller backup power connector on the riser board (Riser boardcomponents).


9. Remove the controller.

The primary cage is shown. Your controller might appear different.


Removing and replacing a CPU Mezzanine UPI performance kit board

Procedure












6. Remove the CPU Mezzanine UPI performance kit.

7. Remove the air baffle.

8. Remove the handle.


9. Remove the bracket to access the board, and then remove the board.


Removing and replacing a power supply

CAUTION: All power supplies installed in the server must have the same output power capacity. Verify that all powersupplies have the same part number and label color. The system becomes unstable and may shut down when it detectsmismatched power supplies.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all device bays arepopulated with either a component or a blank.


Procedure

1. To access the rear panel, release the cable management arm ( Releasing the cable management arm ).

2. Disconnect the power cable connected to the power supply.

3. Remove the power supply.


Removing and replacing the power supply backplane

Procedure










5. Remove the power supplies (Removing and replacing a power supply).

6. Remove the power supply backplane.



Removing and replacing the FlexibleLOM

Procedure











6. Remove the FlexibleLOM adapter.



HPE Smart Storage BatteryThe HPE Smart Storage Battery supports the following devices:

• HPE Smart Array SR controllers

• HPE Smart Array MR controllers

A single 96W battery can support up to 24 devices.

After the battery is installed, it might take up to two hours to charge. Controller features requiring backup power are not re-enabled until the battery is capable of supporting the backup power.

This server supports the 96W HPE Smart Storage Battery with the 145mm cable.

Removing and replacing an HPE Smart Storage Battery

NOTE: System ROM and firmware messages might display "energy pack" in place of "Smart Storage Battery." Energy packrefers to both HPE Smart Storage batteries and HPE Smart Storage Hybrid capacitors.

Procedure












6. If installed, remove the butterfly riser cage (Removing a butterfly PCIe riser cage




10. Disconnect the HPE Smart Storage Battery cable from the system board.

11. Remove the HPE Smart Storage Battery.


Removing and replacing the secondary riser cage blank

Procedure











5. Remove the secondary riser cage blank.


Removing and replacing a tertiary riser cage blank

Procedure











5. Remove the tertiary riser cage blank.


Removing and replacing an intrusion detection switch

Procedure










5. Remove the intrusion detection switch.



Replacing the system batteryThe system battery provides power to the internal clock. If the server no longer automatically displays the correct date andtime, you might need to replace the system battery.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline batterypack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

• Replace only with the spare designated for this product.

Procedure












6. Locate the battery (System board components).

7. Remove the battery.


8. Properly dispose of the old battery.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized serviceprovider.

Removing and replacing a system board

Prerequisites

If HPE Persistent Memory modules are installed in the server and are encrypted with local key management, do one of thefollowing:

• Manually retrieve the HPE Persistent Memory module passwords from the server (user-generated passwords only)

• Export a password file to a USB key.

Hewlett Packard Enterprise recommends exporting the password file to a USB key.


Procedure

Removing the system board














6. If installed, remove the butterfly PCIe riser cage (Removing a butterfly PCIe riser cage).






10. Remove the DIMMs installed on the system board (Removing and replacing a DIMM).

Be sure to note the DIMM slot locations in which each DIMM is installed. These components must be installed in the samelocations on the new system board.

11. Remove the HPE Persistent Memory modules installed on the system board (Removing and replacing an HPEPersistent Memory module).

Be sure to note the DIMM slot locations in which each HPE Persistent Memory module is installed. These componentsmust be installed in the same locations on the new system board.

12. Remove the processor heatsink module:

a. Allow the heatsink to cool.

b. Loosen the heatsink nuts in the order specified by the label on the heatsink (4 - 3 - 2 - 1).


c. Lift the processor heatsink module up and away from the system board.

d. Turn the module over and place it on a work surface with the processor facing up.

e. Install the dust cover.

13. Remove the Smart Storage batteries (Removing and replacing an HPE Smart Storage Battery).

14. Remove the power supplies (Removing and replacing a power supply).

15. Remove the power supply backplane (Removing and replacing the power supply backplane).

16. Remove the FlexLOM (Removing and replacing the FlexibleLOM).

17. Disconnect all cables connected to the system board.

18. Remove the system board.

Replacing the system board

19. Install the spare system board.


20. Install the processor heatsink assembly:

a. Locate the Pin 1 indicator on the processor carrier and the socket.

b. Align the processor heatsink assembly with the heatsink alignment pins and gently lower it down until it sits evenlyon the socket.

The heatsink alignment pins are keyed. The processor heatsink assembly will only install one way.

Your heatsink may look different than the one shown.


CAUTION: Be sure to tighten each heatsink nut fully in the order indicated. Otherwise, boot failure orintermittent shutdowns might occur.

c. Using a T-30 Torx screwdriver, fully tighten each heatsink nuts in the order indicated on the heatsink label (1 -2 -3-4) until it no longer turns.

21. Install all components removed from the failed system board.

Be sure to install the DIMMs and HPE Persistent Memory modules in the same DIMM slots as the failed system board.

22. Install the access panel.

23. Install the power supplies.

24. Connect the power cord to the power supply.

CAUTION: Connect the power cords using only the following supported configurations. Using an unsupportedpower supply or cabling configuration can result in an unexpected loss of system power.

• Two power supply configuration—For redundancy, connect power supplies 1 and 2 to separate AC power circuits.


• Four power supply configuration—For redundancy, connect power supplies 1 and 2 to power circuit A, and thenconnect power supplies 3 and 4 to power circuit B.

25. Power up the server.

26. Ensure all firmware, including option cards and embedded devices, is updated to the same versions to ensure that thelatest drivers are being used.

27. Re-enter any Secure Boot Keys that were previously added in the Secure Boot configuration.

28. Re-enter the server serial number and the product ID (Re-entering the server serial number and product ID).

29. Set the server power supply requirements (Setting the server power supply requirements).

30. Review the persistent memory configuration of the server.

For more information, see Configuring the server for HPE Persistent Memory.



• If HPE Persistent Memory modules are encrypted with local key management, either manually enter the HPEPersistent Memory module passwords in the System Utilities or import the password file from the USB key.

• If HPE Persistent Memory modules are encrypted with remote key management, enroll the server iLO in the keymanagement server to provide access to the data on the HPE Persistent Memory modules.


Re-entering the server serial number and product IDAfter you replace the system board, the server serial number and the product ID must be configured:

Procedure

1. Access System Utilities. During POST, press F9.

2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration (RBSU) > AdvancedOptions > Advanced Service Options.

3. Select the Serial Number field and press Enter.

The following alert appears:

The serial number is modified by qualified service personnel and must matchthe serial number located on the chassis.

4. Click OK.

5. Type the serial number and press Enter.

6. Select the Product ID field and press Enter.

The following alert appears:

Product ID is modified only by qualified personnel. This value must match theproduct ID located on the chassis.

7. Type the product ID and press Enter.

8. Press F10 to save the configuration.

The procedure is complete.

Setting the server power supply requirementsThe server supports four power supply redundancy modes in UEFI System Utilities. To determine if your current serverhardware configuration can support a specific redundancy setting, use the HPE Power Advisor on the Hewlett PackardEnterprise website (http://www.hpe.com/info/poweradvisor/online).

• 1 + 1 Redundancy—In a two-power supply configuration, the server will continue to operate if one power supply fails. Thismode is not applicable in a four-power supply configuration.

• 2 + 2 Redundancy—In a four-power supply configuration, the server will continue to operate if two power supplies fail or ifone AC feed loses power.




http://www.hpe.com/info/poweradvisor/online

• 3 + 1 Redundancy—In a four-power supply configuration, the server will continue to operate if a single power supply fails.The server will initiate operating system shutdown if two power supplies fail. No AC power redundancy is possible.

• 4 + 0 Redundancy—In a four-power supply configuration, there is no power supply redundancy. The server consumesmore power than what redundancy can supply, and will initiate operating system shutdown if one or more power suppliesfail.

By default, the server is configured for 2 + 2 power redundancy.

To verify that the server is cabled properly for AC power redundancy, see Removing and replacing a system board.

Procedure

1. Use the HPE Power Advisor (http://www.hpe.com/info/poweradvisor/online) to determine the power draw of thesystem and verify that the server will continue to operate redundantly in the default configuration.

To change the redundancy setting in the UEFI System Utilities, proceed with the following steps.

2. To access the UEFI System Utilities, press F9 during POST.

3. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > AdvancedOptions.

4. Select the appropriate redundancy configuration from the Power Supply Requirements menu, and then press Enter.

5. Press F10 to Save or F12 to Save and Exit.

HPE Trusted Platform Module 2.0 Gen10 OptionThe HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part.

CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPMincluding keys will be erased.

If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a Hewlett PackardEnterprise authorized service provider for a replacement system board and TPM board.


http://www.hpe.com/info/poweradvisor/online

Troubleshooting

Troubleshooting resourcesTroubleshooting resources are available for HPE Gen10 server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems andcomprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and informationto assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy providesIML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (https://www.hpe.com/info/gen10-troubleshooting).

Troubleshooting 99



Diagnostic tools

Product QuickSpecsFor more information about product features, specifications, options, configurations, and compatibility, see the productQuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs).

UEFI System UtilitiesThe UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configurationactivities, including:

• Configuring system devices and installed options.

• Enabling and disabling system features.

• Displaying system information.

• Selecting the primary boot controller or partition.

• Configuring memory options.

• Launching other preboot environments.

HPE servers with UEFI can provide:

• Support for boot partitions larger than 2.2 TB. Such configurations could previously only be used for boot drives whenusing RAID solutions.

• Secure Boot that enables the system firmware, option card firmware, operating systems, and software collaborate toenhance platform security.

• UEFI Graphical User Interface (GUI)

• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.

• Boot support for option cards that only support a UEFI option ROM.

Selecting the boot modeThis server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot options require that youselect a specific boot mode. By default, the boot mode is set to UEFI Mode. The system must boot in UEFI Mode to use certainoptions, including:

• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from URL

• Fibre Channel/FCoE Scan Policy

NOTE: The boot mode you use must match the operating system installation. If not, changing the boot mode can impact theability of the server to boot to the installed operating system.

Prerequisite

When booting to UEFI Mode, leave UEFI Optimized Boot enabled.

100 Diagnostic tools

https://www.hpe.com/info/qs

Procedure

1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > BootOptions > Boot Mode.

2. Select a setting.

• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.

• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibilitymode.

3. Save your setting.

4. Reboot the server.

Secure BootSecure Boot is a server security feature that is implemented in the BIOS and does not require special hardware. Secure Bootensures that each component launched during the boot process is digitally signed and that the signature is validated against aset of trusted certificates embedded in the UEFI BIOS. Secure Boot validates the software identity of the following componentsin the boot process:

• UEFI drivers loaded from PCIe cards

• UEFI drivers loaded from mass storage devices

• Preboot UEFI Shell applications

• OS UEFI boot loaders

When Secure Boot is enabled:

• Firmware components and operating systems with boot loaders must have an appropriate digital signature to executeduring the boot process.

• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot.For more information about supported operating systems, see https://www.hpe.com/servers/ossupport.

You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates, either from amanagement console directly attached to the server, or by remotely connecting to the server using the iLO Remote Console.

You can configure Secure Boot:

• Using the System Utilities options described in the following sections.

• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprisewebsite (http://www.hpe.com/info/redfish).

• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

Launching the Embedded UEFI ShellUse the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a preboot command-line environment for scripting and running UEFI applications, including UEFI boot loaders. The Shell also provides CLI-basedcommands you can use to obtain system information, and to configure and update the system BIOS.

Diagnostic tools 101

https://www.hpe.com/servers/ossupport

http://www.hpe.com/info/redfish

Prerequisites

Embedded UEFI Shell is set to Enabled.

Procedure

1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.

The Embedded UEFI Shell screen appears.

2. Press any key to acknowledge that you are physically present.

This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot certificates usingthird-party UEFI tools, are not restricted.

3. If an administrator password is set, enter it at the prompt and press Enter.

The Shell> prompt appears.

4. Enter the commands required to complete your task.

5. Enter the exit command to exit the Shell.

Intelligent ProvisioningIntelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy compute modules.Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers.

Intelligent Provisioning 3.30 and later includes HPE Rapid Setup Software. When you launch F10 mode from the POST screen,you are prompted to select whether you want to enter the Intelligent Provisioning or HPE Rapid Setup Software mode.

NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot toF10.

Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise-branded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server supportsoftware from the Service Pack for ProLiant (SPP). SPP is a comprehensive systems software and firmware solution forProLiant servers, server blades, their enclosures, and HPE Synergy compute modules. These components are preloaded with abasic set of firmware and OS components that are installed along with Intelligent Provisioning.

IMPORTANT: HPE ProLiant DX/XL servers do not support operating system installation with Intelligent Provisioning,but they do support the maintenance features. For more information, see "Performing Maintenance" in the IntelligentProvisioning user guide and online help.

After the server is running, you can update the firmware to install additional components. You can also update anycomponents that have been outdated since the server was manufactured.

To access Intelligent Provisioning:

• Press F10 from the POST screen and enter either Intelligent Provisioning or HPE Rapid Setup Software.

• From the iLO web interface using Always On. Always On allows you to access Intelligent Provisioning without rebootingyour server.

Intelligent Provisioning operationIntelligent Provisioning includes the following components:


• Critical boot drivers

• Active Health System (AHS)

• Erase Utility

• Deployment Settings

IMPORTANT:

• Although your server is preloaded with firmware and drivers, Hewlett Packard Enterprise recommends updating thefirmware upon initial setup. Also, downloading and updating the latest version of Intelligent Provisioning ensures thelatest supported features are available.

• For ProLiant servers, firmware is updated using the Intelligent Provisioning Firmware Update utility.

• Do not update firmware if the version you are currently running is required for compatibility.

NOTE: Intelligent Provisioning does not function within multihomed configurations. A multihomed host is one that isconnected to two or more networks or has two or more IP addresses.

Intelligent Provisioning provides installation help for the following operating systems:

• Microsoft Windows Server

• Red Hat Enterprise Linux

• SUSE Linux Enterprise Server

• VMware ESXi/vSphere Custom Image

• ClearOS

Not all versions of an OS are supported. For information about specific versions of a supported operating system, see the OSSupport Matrix on the Hewlett Packard Enterprise website (https://www.hpe.com/info/ossupport).

HPE Insight Remote SupportHewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanceddelivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractualsupport agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availabilityby providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett PackardEnterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent toyour authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett PackardEnterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

USB supportHewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device that is connected to theserver.


https://www.hpe.com/info/ossupport

http://www.hpe.com/info/insightremotesupport/docs

External USB functionalityHewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration,configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.

HPE Smart Storage AdministratorHPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPESSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advancedtasks are available in only one format.

The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage AdministratorDiagnostics Utility CLI.

During the initial provisioning of the server or compute module, an array is required to be configured before the operatingsystem can be installed. You can configure the array using SSA.

HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone bootable ISO image) andonline:

• Accessing HPE SSA in the offline environment

IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest version of HPE SSAthrough Service Pack for ProLiant before performing configuration procedures.

Using one of multiple methods, you can run HPE SSA before launching the host operating system. In offline mode, userscan configure or maintain detected and supported devices, such as optional Smart Array controllers and integrated SmartArray controllers. Some HPE SSA features are only available in the offline environment, such as setting the boot controllerand boot volume.

• Accessing HPE SSA in the online environment

This method requires an administrator to download the HPE SSA executables and install them. You can run HPE SSAonline after launching the host operating system.

For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website.

HPE MR Storage AdministratorHPE MR Storage Administrator is a web-based application that enables you to monitor, maintain, troubleshoot, and configurethe HPE Smart Array MR controller. MR Storage Administrator helps you to view, create, and manage storage configurations.

• Monitoring and Configuring: MR Storage Administrator enables you to monitor the controllers and configure the driveson the controller. It displays the status of the controller cards, logical drives, and drives on the controller. The device statusicons notify you if there are drive failures and other events that require your immediate attention. Email notifications aboutthe status of the server are sent based on your alert settings. The system errors and events are recorded and displayed inan event log file. You can also import or clear foreign configurations.

• Maintaining: Using MR Storage Administrator, you can perform system maintenance tasks, such as updating the controllerfirmware.

• Troubleshooting: MR Storage Administrator displays information related to drive failures, device failures, and other issues.It also provides recommendations and displays contextual links, helping you to locate the drives/devices that have issuesand troubleshoot them. You can also download a report of the devices and their configurations, properties, and settingsand send it to Hewlett Packard Enterprise Support for further troubleshooting.


https://www.hpe.com/info/smartstorage-docs

Obtain MR Storage Administrator installation files through the Service Pack for ProLiant, or SPP, which you can download from https://www.hpe.com/servers/spp/download. Be sure to use the latest SPP version for the server.

For more information about the MR Storage Administrator, see MR Storage Administrator User Guide on the Hewlett PackardEnterprise website https://www.hpe.com/info/P824i-pdocs.

HPE InfoSight for serversThe HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through agraphical interface.

HPE InfoSight for servers:

• Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring ofActive Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems

• Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from thebehaviors of the install base to provide recommendations to resolve problems and improve performance

For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/infosight-servers-docs.

StorCLIThe Storage Command Line Interface (StorCLI) tool is the command line management software designed for the HPE SmartArray MR controller. StorCLI is a command line interface that is designed to be easy to use, consistent, and easy to script.

Obtain StorCLI through the Service Pack for ProLiant, or SPP, which you can download from https://www.hpe.com/servers/spp/download. Be sure to use the latest SPP version for the server.

For more information about StorCLI, see StorCLI User Guide on the Hewlett Packard Enterprise website https://www.hpe.com/info/P824i-pdocs.


https://www.hpe.com/servers/spp/download

https://www.hpe.com/info/P824i-pdocs

https://www.hpe.com/info/infosight-servers-docs

https://www.hpe.com/info/infosight-servers-docs





Component identification

Front panel components

Server with power module

Item Description

1 Box 1 — Supported options:

• Eight-bay SFF HDD/SSD drive cage

• Six-bay SFF HDD/Two-bay NVMe SSD (Premium) drive cage

• Eight-bay SFF NVMe SSD drive cage (with only four NVMe drivesinstalled)



• Eight-bay SFF NVMe SSD drive cage






4 Front USB 3.0 port

Table Continued

106 Component identification

Item Description

5 Serial number and iLO information pull tab

6 iLO Service Port (169.254.1.2)

7 Front USB 3.0 port

8 Box 6 — Supported option:

Eight-bay SFF HDD/SSD drive cage




• Universal media bay components


Server with optional Systems Insight Display Module

Component identification 107

Item Description




• Eight-bay SFF NVMe SSD drive cage (with only four NVMe drivesinstalled)









4 Front USB 3.0 ports (2)

5 Serial number and iLO information pull tab

6 Systems Insight Display Module






• Universal media bay components



Universal media bay components

Item Description

1 USB 2.0 port

2 Video display port

3 Optical disk drive (optional)

4 Drives (optional)1

1 Requires the two-bay SFF (Premium) drive cage

Drive bay numbering



Eight-bay SFF NVMe drive cage

Six-bay SFF HDD/Two-bay NVMe SSD (Premium) drive cage


Two-bay SFF (Premium) drive cage

Front panel LEDs and buttons

Power switch module


Systems Insight Display module (optional)

Item Description Status

1 Power On/Standby button andsystem power LED1

Solid green = System on

Flashing green (1 Hz/cycle per sec) = Performing power onsequence

Solid amber = System in standby

Off = No power present2

2 Health LED1 Solid green = Normal

Flashing green (1 Hz/cycle per sec) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 Hz/cycle per sec) = System critical3

Table Continued



3 NIC status LED1 Solid green = Link to network

Flashing green (1 Hz/cycle per sec) = Network active

Off = No network activity

4 UID button/LED1 Solid blue = Activated

Flashing blue:

• 1 Hz/cycle per sec = Remote management or firmwareupgrade in progress

• 4 Hz/cycle per sec = iLO manual reboot sequence initiated

• 8 Hz/cycle per sec = iLO manual reboot sequence inprogress

• 1 fast flash and then off for 3 seconds = iLO Service Portstatus is Complete

• 4 medium flashes and then off for 1 second = iLO ServicePort status is Busy

• 8 fast flashes and then off for 1 second = iLO Service Portstatus is Error

Off = Deactivated

1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.

2 Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred,or the power button cable is disconnected.

3 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.

UID button functionalityThe UID button can be used to display the Server Health Summary when the server will not power on. For more information,see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.

Front panel LED power fault codesThe following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used byall servers.

Subsystem LED behavior

System board 1 flash

Processor 2 flashes

Memory 3 flashes

Riser board PCIe slots 4 flashes

FlexibleLOM 5 flashes

Removable HPE Smart Array SR Gen10 controller 6 flashes

Table Continued


http://www.hpe.com/support/ilo-docs

Subsystem LED behavior

System board PCIe slots 7 flashes

Power backplane or storage backplane 8 flashes

Power supply 9 flashes

Systems Insight Display LEDsThe Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panelinstalled.

Description Status

Processor LEDsOff = Normal

Amber = Failed processor

DIMM LEDsOff = Normal

Amber = Failed DIMM or configuration issue

Fan LEDsOff = Normal

Amber = Failed fan or missing fan

NIC LEDsOff = No link to network

Solid green = Network link

Flashing green = Network link with activity

If power is off, the front panel LED is not active. For status,see Rear panel LEDs.

Table Continued


Description Status

Power supply LEDsOff = Normal

Solid amber = Power subsystem degraded, power supplyfailure, or input power lost.

PCI riser LEDOff = Normal

Amber = Incorrectly installed PCI riser cage

Over temp LEDOff = Normal

Amber = High system temperature detected

Proc DIMM Group LEDOff = Normal

Amber = Failed DIMM or configuration issue

Power cap LEDOff = System is in standby, or no cap is set.

Solid green = Power cap applied

When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. For moreinformation on the combination of these LEDs, see Systems Insight Display combined LED descriptions.

Systems Insight Display combined LED descriptionsThe combined illumination of the following LEDs indicates a system condition:

• Systems Insight Display LEDs

• System power LED

• Health LED

Systems Insight Display LEDand color

Health LED System powerLED

Status

Processor (amber) Red Amber One or more of the following conditionsmight exist:

• Processor in socket X has failed.

• Processor X is not installed in thesocket.

• Processor X is unsupported.

• ROM detects a failed processor duringPOST.

Processor (amber) Amber Green Processor in socket X is in a pre-failurecondition.

Table Continued


Systems Insight Display LEDand color

Health LED System powerLED

Status

DIMM (amber) Red Green One or more DIMMs have failed.

DIMM (amber) Amber Green DIMM in slot X is in a pre-failure condition.

Over temp (amber) Amber Green The Health Driver has detected acautionary temperature level.

Over temp (amber) Red Amber The server has detected a hardware criticaltemperature level.

PCI riser (amber) Red Green The PCI riser cage is not seated properly.

Fan (amber) Amber Green One fan has failed or has been removed.

Fan (amber) Red Green Two or more fans have failed or beenremoved.

Power supply (amber) Red Amber One or more of the following conditionsmight exist:

• Only one power supply is installed andthat power supply is in standby.

• Power supply fault.

• System board fault.

Power supply (amber) Amber Green One or more of the following conditionsmight exist:

• Redundant power supply is installed andonly one power supply is functional.

• AC power cord is not plugged intoredundant power supply.

• Redundant power supply fault.

• Power supply mismatch at POST orpower supply mismatch through hot-plug addition.

Power cap (off) — Amber Standby.

Power cap (green) — Flashing green Waiting for power.

Power cap (green) — Green Power is available.

Power cap (flashing amber) — Amber Power is not available.

IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank ofDIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known workingDIMM.

Drives


Hot-plug drive LED definitions

Item LED Status Definition

1 Locate Solid blue The drive is being identified by a host application.

Flashing blue The drive carrier firmware is being updated or requiresan update.

2 Activity ring Rotating green Drive activity.

Off No drive activity.

3 Do not remove Solid white Do not remove the drive. Removing the drive causesone or more of the logical drives to fail.

Off Removing the drive does not cause a logical drive tofail.

4 Drive status Solid green The drive is a member of one or more logical drives.

Flashing green The drive is doing one of the following:

• Rebuilding

• Performing a RAID migration

• Performing a strip size migration

• Performing a capacity expansion

• Performing a logical drive extension

• Erasing

• Spare part activation

Flashing amber/green

The drive is a member of one or more logical drivesand predicts the drive will fail.

Flashing amber The drive is not configured and predicts the drive willfail.

Solid amber The drive has failed.

Off The drive is not configured by a RAID controller or aspare drive.

NVMe SSD LED definitionsThe NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and busto complete and cease the signal/traffic flow.


CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do notremove LED flashes to indicate that the device is still in use. Removing the NVMe SSD before the device has completedand ceased signal/traffic flow can cause loss of data.


1 Locate Solid blue The drive is being identified by a host application.

Flashing blue The drive carrier firmware is being updated or requires an update.

2 Activityring

Rotating green Drive activity

Off No drive activity

3 Drivestatus

Solid green The drive is a member of one or more logical drives.

Flashing green The drive is doing one of the following:

• Rebuilding

• Performing a RAID migration

• Performing a stripe size migration

• Performing a capacity expansion

• Performing a logical drive extension

• Erasing

Flashing amber/green

The drive is a member of one or more logical drives and predicts the drive will fail.

Flashing amber The drive is not configured and predicts the drive will fail.

Solid amber The drive has failed.

Off The drive is not configured by a RAID controller.

4 Do notremove

Solid white Do not remove the drive. The drive must be ejected from the PCIe bus prior toremoval.

Flashing white The drive ejection request is pending.

Off The drive has been ejected.

5 Power Solid green Do not remove the drive. The drive must be ejected from the PCIe bus prior toremoval.

Table Continued



Flashing green The drive ejection request is pending.

Off The drive has been ejected.

SAS/SATA drive components and LEDs


1 Locate • Solid blue = The drive is being identified by a hostapplication.

• Flashing blue = The drive carrier firmware is being updatedor requires an update.

2 Activity ring LED • Rotating green = Drive activity.

• Off = No drive activity.

3 Do not remove LED • Solid white = Do not remove the drive. Removing the drivecauses one or more of the logical drives to fail.

• Off = Removing the drive does not cause a logical drive tofail.

4 Drive status LED • Solid green = The drive is a member of one or more logicaldrives.

• Flashing green = The drive is rebuilding or performing aRAID migration, strip size migration, capacity expansion, orlogical drive extension, or is erasing.

• Flashing amber/green = The drive is a member of one ormore logical drives and predicts the drive will fail.

• Flashing amber = The drive is not configured and predictsthe drive will fail.

• Solid amber = The drive has failed.

• Off = The drive is not configured by a RAID controller.


Drive guidelines

CAUTION: Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The DoNot Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD before the device hascompleted and ceased signal/traffic flow can cause loss of data.

Depending on the configuration, this server supports SAS, SATA, and NVMe drives.

Observe the following general guidelines:

• For drive numbering, see Drive bay numbering.

• The NVMe SSD is a PCIe bus device. Do not remove a device attached to a PCIe bus without allowing it to first completeand cease the signal/traffic flow.

• The system automatically sets all device numbers.

• If only one hard drive is used, install it in the bay with the lowest device number.

• Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped into the samedrive array.

Rear panel components

Rear panel (standard)

Item Description

1 Primary PCIe riser slots 1-7

2 Power supplies (4)

3 Serial port

4 iLO Management Port

5 Video port

Table Continued


Item Description

6 Rear USB 2.0 ports (2)


8 UID LED

9 FlexibleLOM (optional)

Rear panel with optional butterfly riser cage

Item Description

1 Primary PCIe riser slots 1-7

2 Butterfly PCIe riser slots 8-16 (optional)

3 Power supplies (4)

4 Serial port

5 iLO Management Port

6 Video port



9 UID LED

10 FlexibleLOM (optional)


Rear panel LEDs


1 Activity LED Off = No network activity

Solid green = Link to network

Flashing green = Network activity

2 Link LED Off = No network link

Green = Network link

3 UID LED Solid blue = Activated

Flashing blue:

• 1 Hz/cycle per sec = Remote management or firmware upgrade in progress

• 4 Hz/cycle per sec = iLO manual reboot sequence initiated

• 8 Hz/cycle per sec = iLO manual reboot sequence in progress

• 1 fast flash and then off for 3 seconds = iLO Service Port status is Complete

• 4 medium flashes and then off for 1 second = iLO Service Port status is Busy

• 8 fast flashes and then off for 1 second = iLO Service Port status is Error

Off = Deactivated

Power supply LEDsThe power supply LED is located on each power supply.


LED Status Description

Off System is off or power supply has failed.

Solid Green Normal

Fan bay numberingThe server requires 12 fans, with two fans per bay.


System board components

Item Description

1 FlexibleLOM connector

2 Primary PCIe riser connector (processor 1 required)

3 x4 SATA port 1

4 x4 SATA port 2

5 Upper processor mezzanine connector — Power (2)

6 Upper processor mezzanine connector — Signals (2)

7 USB 3.0 (2)

8 x1 SATA port

X System maintenance switch

9 Front USB 3.0 connector and iLO Service Port

10 x1 SATA port / Optical Drive port

11 Fan connectors (12)

12 Front power switch connector

13 Drive backplane power connectors (3)

14 Energy pack connector 1 (system board and controllers)1

15 Optional 2SFF HDD x1 SATA board sideband connector

Table Continued


Item Description

16 Energy pack connector 2 (processor mezzanine board)2

17 Universal media bay USB/Display port connector

18 Intrusion detection switch connector

19 Power supply connectors (PS3, PS4)

20 Power supply connectors (PS1, PS2)

21 Secondary PCIe riser connector (processor 2 required)

22 System battery

23 Tertiary PCIe riser connector (processor 2 required)

24 TPM connector

25 microSD connector

1 The energy pack connected to this connector provides backup power to the DIMM slots and controllers installed on the system board.2 The energy pack connected to this connector provides backup power to the DIMM slots on the processor mezzanine tray.

NOTE: This server supports only the HPE Smart Storage Battery.

System maintenance switch descriptions

Position Default Function

S11 OffOff = iLO security is enabled.

On = iLO security is disabled.

S2 Off Reserved

S3 Off Reserved

S4 Off Reserved

S51 OffOff = Power-on password is enabled.

On = Power-on password is disabled.

S61, 2, 3 OffOff = No function

On = Restore default manufacturing settings

S7 Off Reserved

S8 — Reserved

S9 — Reserved

S10 — Reserved

S11 — Reserved

S12 — Reserved

1 To access the redundant ROM, set S1, S5, and S6 to On.


2 When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to theirmanufacturing defaults.

3 When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot berestored. For more information, see Secure Boot.

Processor, heatsink, and socket components

Item Description

1 Heatsink nuts

2 Processor carrier

3 Pin 1 indicator1

4 Heatsink latch

5 Alignment post

1 Symbol also on the processor and frame.

DIMM slot locationsDIMM slots are numbered sequentially (1 through 12) for each processor on the system and mezzanine boards.

For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard Enterprise website(http://www.hpe.com/docs/memory-population-rules).



System board DIMM slots

Processor mezzanine board DIMM slots

DIMM label identificationTo determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use thelabel to locate specific information about the DIMM.


Item Description Example

1 Capacity8 GB

16 GB

32 GB

64 GB

128 GB

2 Rank1R = Single rank

2R = Dual rank

4R = Quad rank

8R = Octal rank

3 Data width on DRAMx4 = 4-bit

x8 = 8-bit

x16 = 16-bit

4 Memory generationPC4 = DDR4

5 Maximum memory speed2133 MT/s

2400 MT/s

2666 MT/s

2933 MT/s

Table Continued



6 CAS latencyP = CAS 15-15-15

T = CAS 17-17-17

U = CAS 20-18-18

V = CAS 19-19-19 (for RDIMM, LRDIMM)

V = CAS 22-19-19 (for 3DS TSV LRDIMM)

Y = CAS 21-21-21 (for RDIMM, LRDIMM)

Y = CAS 24-21-21 (for 3DS TSV LRDIMM)

7 DIMM typeR = RDIMM (registered)

L = LRDIMM (load reduced)

E = Unbuffered ECC (UDIMM)

For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/DDR4SmartMemoryQS).

HPE Persistent Memory module label identification


1 Unique ID number 8089-A2-1802-1234567

2 Model number NMA1XBD512G2S

3 Capacity128 GB

256 GB

512 GB

4 QR code Includes part number and serial number


https://www.hpe.com/support/DDR4SmartMemoryQS

https://www.hpe.com/support/DDR4SmartMemoryQS

For more information about product features, specifications, options, configurations, and compatibility, see the productQuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/persistentmemoryQS).

Drive cage backplane identification

Eight-bay SFF HDD/SSD drive cage backplane

Eight-bay SFF NVMe SSD drive cage backplane


https://www.hpe.com/support/persistentmemoryQS

Two-bay NVMe/Six-bay SFF HDD (Premium) drive cage backplane

Two-bay SFF (Premium) drive cage backplane


Riser board components

4 port Slimline riser

Item Description

1–4 x8 Slimline NVMe connectors

6 slot riser board

Item Description

1 GPU power connectors (2)

2 Controller backup power connectors (6)

3 x16 connectors (2)

Table Continued


Item Description

4 x8 connectors (4)

5 NVMe slimline connector J4

6 NVMe slimline connector J3

7 slot riser board

Item Description

1 GPU power connectors (2)

2 Controller backup power connectors (7)

3 x8 connectors (4)

4 x16 connectors (3)

Tertiary riser board


Item Description

1 x8 connectors (2)

2 Controller backup power connectors

HPE 12G SAS Expander Card port numbering

HPE Smart Array P824i-p MR Gen10 Controller

Components


Item Description

1 Internal SAS port 1i




5 Controller backup power cable connector



HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs

Link LED status1 Description

Off A link has not been established.

Solid amber Active physical link exists

Blinking amber 4 Hz blinking amber indicates a problem with the physicallink.

Solid green A valid logical (data activity) link exists with no active traffic.

Blinking green A valid logical link exists with active traffic.

1 2-port adapter LEDs are shown. The 1-port adapters have only a single LED.


Cabling

Storage Cabling GuidelinesWhen installing cables, observe the following:

• All ports are labeled:

◦ System board ports

◦ Controller ports

◦ 12G SAS Expander ports

• Most data cables have labels near each connector with destination port information.

• Some data cables are pre-bent. Do not unbend or manipulate the cables.

• Before connecting a cable to a port, lay the cable in place to verify the length of the cable.

• When routing cables from the front to the rear of the server, use the cable channels on either side of the chassis.

• A maximum of four cables can be routed to the riser cages.

Cable matrixUse the following tables to find cabling information and part numbers.

SAS/SATA kits

Option kit Cable part number* From To Power cable partnumber

2SFF SAS/SATA drive cage869952-0011 Drive backplane System board 870479-0012

8SFF SAS/SATA drive cage870480-0013 Drive backplane

(drive boxes 1, 3,4, and 6)

Primary risercage

Tertiary risercage

870479-0012

8SFF SAS/SATA drive cage870483-0013 Drive backplane

(drive boxes 1–6)

Primary risercage

Tertiary risercage

870479-0012

8SFF SAS/SATA drive cage (mini SAS)870492-0014 Drive backplane

(drive boxes 1, 3,4, and 6)

Primary risercage

Tertiary risercage

870479-0012

Table Continued

136 Cabling

Option kit Cable part number* From To Power cable partnumber

8SFF SAS/SATA drive cage (mini SAS)870489-0014 Drive backplane

(drive boxes 1–6)

Primary risercage

Tertiary risercage

870479-0012

12G SAS Expander870499-0015 2SFF SAS port

12G SASExpander

—

HPE Smart Array p824i-p MR Gen 10controller

— Controller Riser 830824-B216

P00511-0017 Drive backplane(drive box 4)

Primary risercage, controllerports 5 and 6

—



—



—


Tertiary risercage, controllerports 1 and 2

—



—



—

* To order spare cables, use the following kits and spare part numbers.

1 2SFF cable kit (877963-001)

2 USB 3.0 Ext. 600mm+SASPWR BP cable kit (881699-001)

3 M.SAS/SATA 1041mm+900mm cable kit (881700-001)

4 M.SAS 970mm+820mm cable kit (881701-001)

5 M.SAS/SATA 1x4-1x4 cable kit (881702-001)

6 28 AWG, 3 Pin, PCI to Controller power cable, short (878645-001)

7 MiniSAS to MiniSAS HD,12G cable kit (P03215-001)

Data kits

Option kit Cable part number* From To

Front USB/display port(universal media bay)

Included withcomponent

Component System board

Front USB 3.0 port 870476-0011 Component System board

Table Continued

Cabling 137


Optical disk drive 869949-0012 Component System board

Systems Insight Display Included withcomponent

Component System board


1 USB 3.0 Ext. 600mm+SASPWR BP cable kit (881699-001)

2 Optical drive cable (784623-001)

GPU kits


HPE GPU 8p Keyed GPU CableKit

869820-0011 GPU Riser

HPE GPU 8p Cable Kit 869821-0011 GPU Riser


1 GPU cables kit (875097-001)

NVMe drive cable matrixUse the following tables to find supported NVMe drive configurations, cabling information, and part numbers.

NVMe drives are supported in servers with the following riser configurations:

• 6 slot primary

• 6 slot primary + 8 slot butterfly *

• 6 slot primary + 9 slot butterfly **

• 7 slot primary + 8 slot butterfly

• 4 port slimline primary + 8 slot butterfly + 4 port mezzanine card

• 4 port slimline primary + 9 slot butterfly + 4 port mezzanine card

* The 8 slot butterfly riser contains a 6 slot riser in the secondary PCIe slot, and a 2 slot riser in the tertiary PCIe slot.

** The 9 slot butterfly riser contains a 7 slot riser in the secondary PCIe slot, and a 2 slot riser in the tertiary PCIe slot.

Server riser configuration: 6 slot riser installed in the primary riser cage

# of NVMedrivessupported

Processorquantity

Cable part number * From To Power cable partnumber *

2 1 869957-0011 Drive box 2, 8SFF (6+2)Premium drive cage

Primary 6 slot riser 870479-0013

2 1 869957-0011 Drive box 4, 2SFF Premiumdrive cage


Table Continued

138 Cabling


Processorquantity

Cable part number * From To Power cable partnumber *









Drive box 3, 8SFF (6+2)Premium drive cage

Primary 6 slot riser



Drive box 4, 2SFF Premiumdrive cage


4 ** 3 870508-0012 Drive box 2, 8-NVMe drivecage













• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)

• 3 USB 3.0 Ext. 600mm+SASPWR BP cable kit (881699-001)

** Partial configuration, see (6-drive or fewer) configuration.

Cabling 139

Server riser configuration:

• Primary riser cage—6 slot riser installed

• Butterfly riser cage—6 slot and 2 slot risers installed


Processorquantity

Cable part number From To Power cablepart number




Butterfly 6 slot riser


Butterfly 6 slot riser 870479-0013















6 ** 3 870508-0012 Drive box 2, 8-NVMe drivecage



870479-0013





Table Continued

140 Cabling


Processorquantity




8 4 870508-0012 Drive box 2, 8-NVMe drivecage



870479-0013










• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)


** Partial configuration, see (6-drive or fewer) configuration.





Processorquantity








Table Continued

Cabling 141


Processorquantity

















• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)






Processorquantity








Table Continued

142 Cabling


Processorquantity

















• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)



• Primary riser cage—4 port slimline riser installed


• 4 port NVMe mezzanine card installed


Processorquantity



4 port mezzanine card 870479-0013

Drive box 3, 8-NVMe drivecage

Primary 4 port riser

Table Continued

Cabling 143


Processorquantity






869957-0011 Drive box 4, 2SFF Premiumdrive cage





4 port mezzanine card









869957-0011 Drive box 3, 8-NVMe drivecage












Table Continued

144 Cabling


Processorquantity




20 ** 4 870508-0012 Drive box 1, 8SFF (6+2)Premium drive cage









• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)


** Partial configuration, see 20-drive configuration.


• Primary riser cage—4 port slimline riser installed


• 4 port NVMe mezzanine card installed


Processorquantity











Cabling 145

• 1 NVMe cable kit (877983-001)

• 2 NVMe cable kit (881703-001)


Universal media bay cabling

With optional optical disk drive

With optional 2SFF drive cage

146 Cabling

Front panel USB port cabling

Power switch module/Systems Insight Display module cabling

SFF HDD drive cage cabling

CAUTION: To avoid damage to the cables and server components, always route cables flat against the server walls, andseparate the cables as they enter the primary riser cage. Bundled cables can be pinched or damaged when installing thefan cage or primary riser cage.

The following images define supported cable routing pathways between the eight-bay SFF HDD drive cage backplane and theriser cages. For more information, see the Cable matrix.

Cabling 147

Drive cages to primary PCIe riser

Drive cages to tertiary riser slot

NVMe SSD drive cage cabling


The following images define supported cable routing for supported NVMe drive cage configurations:

• NVMe drive cable matrix

• Eight-bay NVMe SSD drive cage cabling

148 Cabling

• Six-bay SFF HDD/Two-bay NVMe SSD (Premium) drive cage cabling

• Two-bay SFF (Premium) drive cage

Eight-bay NVMe SSD drive cage cabling


The following images define supported cable routing pathways between the Eight-bay NVMe SSD drive cage backplane andthe riser cages. For more information on the supported configurations, see the NVMe drive cable matrix.

Drive box 1 to 4 port mezzanine card

Drive box 1 to butterfly riser cage

Cabling 149

Drive box 2 to primary riser cage (4-drive configuration)

Drive box 2 to primary and butterfly riser cages (6-drives or fewer configuration)

150 Cabling

Drive box 2 to primary and butterfly riser cages (8-drive configuration)

Drive box 2 to 4 port mezzanine card

Cabling 151

Drive box 3 to primary 4 port riser

Drive box 2 to 4 port mezzanine card, Drive box 3 to primary 4 port riser (16-drive configuration)

152 Cabling

20-drive configuration

16-drive configuration, plus the following:

• Drive box 1 (six-bay HDD/two-bay NVMe Premium drive cage), connected to the 6 slot riser installed in the butterfly risercage.

• Drive box 4 (universal media bay with two-bay SFF Premium drive cage), connected to the 6 slot riser installed in thebutterfly riser cage.

Or:

Drive box 1 (eight-bay NVMe SSD drive cage, with four NVMe drives installed), connected to the 6 slot riser installed in thebutterfly riser cage.

Six-bay SFF HDD/Two-bay NVMe SSD (Premium) drive cage cabling


The following images define supported cable routing pathways between the Six-bay SFF HDD/Two-bay NVMe SSD (Premium)drive cage backplane and the riser cages. For more information on the supported configurations, see the NVMe drive cablematrix.

Cabling 153

Drive box 1

• NVMe drives cabled to the secondary riser cage

• SAS/SATA drives cabled to the primary riser cage

Drive box 2 or 5

• NVMe drives cabled to the primary riser cage


154 Cabling

Drive box 3 or 6

• NVMe drives cabled to the primary riser cage


Two-bay SFF (Premium) drive cage


The following images define supported cable routing pathways between the two-bay SFF (premium) drive cage backplane andthe riser cages. For more information on the supported configurations, see one of the following:

• Cable matrix

• NVMe drive cable matrix

Cabling 155

From drive box 4, to the primary riser cage

From drive box 4, to the butterfly riser cage

12G SAS expander cabling


156 Cabling


Cables from the lower drive box backplanes (boxes 4–6) are routed to the SAS expander card installed in the primary risercage.


• Cables from the lower drive box backplanes are routed as shown in the 24-drive configuration.

• Cables from the upper drive box backplanes (boxes 1–3) are routed to the SAS expander card installed in the butterflyriser cage.

HPE Smart Array MR Gen10 controller cabling


Cabling 157

Controller backup power cable

Using the shorter of the two cables provided, connect the controller backup power cable to the controller backup powerconnector on the riser board.


Cables from the lower drive box backplanes (boxes 4–6) are routed to the controller installed in the primary riser cage.

158 Cabling


• Cables from the lower drive box backplanes are routed as shown in the 24-drive configuration.

• Cables from the upper drive box backplanes (boxes 1–3) are routed to the controller installed in the butterfly riser cage.

HPE Smart Storage Battery cabling

Cable Description

Processor mezzanine tray energy pack cable1 Blue

System board energy pack cable2 Orange

1 This energy pack provides backup power to the NVDIMMs on processors 3 and 4.2 This energy pack provides backup power to the NVDIMMs (processors 1 and 2) and the controllers installed on the system board.

Cabling 159

NOTE: This server supports only the HPE Smart Storage Battery.

160 Cabling

Specifications

Environmental specificationsSpecification Value

System Inlet Temperature, Standard Operating Support 1 —

Operating 10°C to 35°C (50°F to 95°F)

Non-operating -30°C to 60°C (-22°F to 140°F)

Relative humidity (non-condensing) —

OperatingMinimum to be the higher (more moisture) of -12°C (10.4°F)dew point or 8% relative humidity

Maximum to be 24°C (75.2°F) dew point or 90% relativehumidity

Non-operating 5 to 95% relative humidity (Rh), 38.7°C (101.7°F) maximumwet bulb temperature, non-condensing.

Altitude —

Operating 3050 m (10,000 ft)

This value may be limited by the type and number of optionsinstalled. Maximum allowable altitude change rate is 457m/min (1500 ft/min).

Non-operating 9144 m (30,000 ft)

Maximum allowable altitude change rate is 457 m/min (1500ft/min).

1 All temperature ratings shown are for sea level. An altitude derating of 1.0°C per 305.0 m (1.8°F per 1000 ft) to 3050 m (10,000 ft) isapplicable. No direct sunlight allowed. Maximum rate of change is 20°C per hour (36°F per hour). The upper limit and rate of change mightbe limited by the type and number of options installed. System performance during standard operating support may be reduced if operatingwith a fan fault or above 30°C (86°F).

The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website.

Specifications 161

http://www.hpe.com/servers/ASHRAE

System Inlet Temperature, Extended Ambient Operating Support

Specification Value

System Inlet Temperature, Extended Ambient OperatingSupport

—

— For approved hardware configurations, the supported systeminlet range is extended to be 5°C to 10°C (41°F to 50°F) and35°C to 40°C (95°F to 104°F)

All temperature ratings shown are for sea level with analtitude derating of 1.0 °C per every 175 m (1.8°F per every574 ft) above 900 m (2953 ft) to a maximum of 3050 m(10,000 ft). 1

— For approved hardware configurations, the supported systeminlet range is extended to be 40°C to 45°C (104°F to 113°F)

All temperature ratings shown are for sea level with analtitude derating of 1.0 °C per every 125 m (1.8°F per every410 ft) above 900 m (2953 ft) to a maximum of 3050 m(10,000 ft). 1

1 System performance may be reduced if operating in the extended ambient operating range or with a fan fault.

The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website.

Mechanical specificationsSpecification Value

Height 17.48 cm (6.88 in)

Depth 75.18 cm (29.60 in)

Width 44.55 cm (17.54 in)

Weight (maximum) 51.71 kg (114 lbs)

Weight (minimum) 28.12 kg (62 lbs)

Power supply specificationsDepending on installed options, the server is configured with one of the following power supplies:

• HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply

• HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply

• HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply

For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/proliant/powersupply).

162 Specifications

http://www.hpe.com/servers/ASHRAE

http://www.hpe.com/info/proliant/powersupply

http://www.hpe.com/info/proliant/powersupply

HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply

Specification Value

Input requirements —

Rated input voltage100 VAC to 127 VAC

200 VAC to 240 VAC

240 VDC for China only

Rated input frequency50 Hz to 60 Hz

Not applicable to 240 VDC

Rated input current9.1 A at 100 VAC

4.4 A at 200 VAC

3.6 A at 240 VDC for China only

Maximum rated input power899 W at 100 VAC

867 W at 200 VAC

864 W at 240 VDC for China only

BTUs per hour3067 at 100 VAC

2958 at 200 VAC

2949 at 240 VAC for China only

Power supply output —

Rated steady-state power800 W at 100 VAC to 127 VAC input

800 W at 100 VAC to 240 VAC input

800 W at 240 VDC input for China only

Maximum peak power800 W at 100 VAC to 127 VAC input

800 W at 100 VAC to 240 VAC input

800 W at 240 VDC input for China only

Specifications 163

HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply

Specification Value

Input requirements —

Rated input voltage-40 VDC to -72 VDC

-48 VDC nominal input

Rated input current22.1 A at -40 VDC input

18.2 A at -48 VDC input, nominal input

12.0 A at -72 VDC input

Rated input power (W)874 W at -40 VDC input

865 W at -48 VDC input, nominal input

854 W at -72 VDC input

Rated input power (BTUs per hour)2983 at -40 VDC input

2951 at -48 VDC input, nominal input

2912 at -72 VDC input

Power supply output —

Rated steady-state power (W) 800 W at -40 VDC to -72 VDC

Maximum peak power (W) 800 W at -40 VDC to -72 VDC

Maximum peak power800 W at -40 VDC to -72 VDC input

WARNING: To reduce the risk of electric shock or energy hazards:

• This equipment must be installed by trained service personnel.

• Connect the equipment to a reliably grounded secondary circuit source. A secondary circuit has no direct connectionto a primary circuit and derives its power from a transformer, converter, or equivalent isolation device.

• The branch circuit overcurrent protection must be rated 27 A.

164 Specifications

CAUTION: This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to theearthing conductor at the equipment.

If this connection is made, all of the following must be met:

• This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bondingjumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor isconnected.

• This equipment must be located in the same immediate area (such as adjacent cabinets) as any other equipmentthat has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor, andalso the point of earthing of the DC system. The DC system must be earthed elsewhere.

• The DC supply source is to be located within the same premises as the equipment.

• Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and thepoint of connection of the earthing electrode conductor.

HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply

Specification Value

Input requirements

Rated input voltage200 VAC to 240 VAC

240 VDC for China only

Rated input frequency 50 Hz to 60 Hz

Rated input current8.7 A at 200 VAC

7.2 A at 240 VAC

Maximum rated input power1734 W at 200 VAC

1725 W at 240 VAC

BTUs per hour5918 at 200 VAC

5884 at 240 VAC

Power supply output

Rated steady-state power1600 W at 200 VAC to 240 VAC input

1600 W at 240 VDC input

Maximum peak power2200 W for 1 ms (turbo mode) at 200 VAC to 240 VAC input

Specifications 165

WebsitesGeneral websites

Hewlett Packard Enterprise Information Library

https://www.hpe.com/info/EIL

Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix

https://www.hpe.com/storage/spock

Storage white papers and analyst reports

https://www.hpe.com/storage/whitepapers

For additional websites, see Support and other resources.

166 Websites

https://www.hpe.com/info/EIL

https://www.hpe.com/storage/spock

https://www.hpe.com/storage/whitepapers

Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

https://www.hpe.com/info/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:

https://www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product interface. Review yourproduct documentation to identify the recommended software update method.

• To download product updates:

Hewlett Packard Enterprise Support Center


Hewlett Packard Enterprise Support Center: Software downloads

https://www.hpe.com/support/downloads

Software Depot

https://www.hpe.com/support/softwaredepot

• To subscribe to eNewsletters and alerts:

https://www.hpe.com/support/e-updates

• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the HewlettPackard Enterprise Support Center More Information on Access to Support Materials page:

https://www.hpe.com/support/AccessToSupportMaterials

Support and other resources 167

https://www.hpe.com/info/assistance



https://www.hpe.com/support/downloads

https://www.hpe.com/support/softwaredepot

https://www.hpe.com/support/e-updates

https://www.hpe.com/support/AccessToSupportMaterials

IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett PackardEnterprise Support Center. You must have an HPE Passport set up with relevant entitlements.

Remote supportRemote support is available with supported devices as part of your warranty or contractual support agreement. It providesintelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise,which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise stronglyrecommends that you register your device for remote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected

https://www.hpe.com/services/getconnected

HPE Proactive Care services

https://www.hpe.com/services/proactivecare

HPE Datacenter Care services

https://www.hpe.com/services/datacentercare

HPE Proactive Care service: Supported products list

https://www.hpe.com/services/proactivecaresupportedproducts

HPE Proactive Care advanced service: Supported products list

https://www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer information

Proactive Care central

https://www.hpe.com/services/proactivecarecentral

Proactive Care service activation

https://www.hpe.com/services/proactivecarecentralgetstarted

Warranty informationTo view the warranty information for your product, see the links provided below:

HPE ProLiant and IA-32 Servers and Options

https://www.hpe.com/support/ProLiantServers-Warranties

HPE Enterprise and Cloudline Servers

https://www.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Products

https://www.hpe.com/support/Storage-Warranties

HPE Networking Products

https://www.hpe.com/support/Networking-Warranties

Regulatory informationTo view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power,Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:

https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

168 Support and other resources

https://www.hpe.com/services/getconnected

https://www.hpe.com/services/proactivecare

https://www.hpe.com/services/datacentercare

https://www.hpe.com/services/proactivecaresupportedproducts

https://www.hpe.com/services/proactivecareadvancedsupportedproducts

https://www.hpe.com/services/proactivecarecentral

https://www.hpe.com/services/proactivecarecentralgetstarted

https://www.hpe.com/support/ProLiantServers-Warranties

https://www.hpe.com/support/EnterpriseServers-Warranties

https://www.hpe.com/support/Storage-Warranties

https://www.hpe.com/support/Networking-Warranties

https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in ourproducts as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the EuropeanParliament and the Council). A chemical information report for this product can be found at:

https://www.hpe.com/info/reach

For Hewlett Packard Enterprise product environmental and safety information and compliance data, including RoHS andREACH, see:

https://www.hpe.com/info/ecodata

For Hewlett Packard Enterprise environmental information, including company programs, product recycling, and energyefficiency, see:

https://www.hpe.com/info/environment

Documentation feedbackHewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve thedocumentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Whensubmitting your feedback, include the document title, part number, edition, and publication date located on the front cover ofthe document. For online help content, include the product name, product version, help edition, and publication date located onthe legal notices page.

Support and other resources 169

https://www.hpe.com/info/reach

https://www.hpe.com/info/ecodata

https://www.hpe.com/info/environment

mailto:[email protected]

Documents

HPE ProLiant DL580 Gen10 Server Maintenance and Service Guide · HPE ProLiant DL580 Gen10 Server Maintenance and Service Guide Part Number: 878777-401 Published: December 2019 Edition: