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Fact Sheet

HP Priority Services

HP Priority Services is a new service that will be available for HP enterprise IT customers worldwide beginning August 1. HP Priority Services offers a suite of premium, enterprise-class PC support services to optimize help desk and IT resource performance, so organizations can get back to business faster.

Features: Dedicated support account manager Priority access to support professionals, rapid response, proactive

support plan Coverage available for the entire install base of HP PCs that are

under warranty or extended warranty contracts (includes desktops, notebooks, workstations, retail point-of-sales, thin clients, tablets)

Local language support with agents available in 63 countries and in15 languages.

Robust repair and parts prioritization 24 x7 online case logging and status reporting Available to corporate, enterprise and public sector HP customers

who have a fleet of 250 or more PCs Service can be purchased for one year or three years

Priority Services, Enterprise-level Support for the Entire PC Install Base

There are two offerings in the Priority Services suite: HP Priority Access and HP Priority Management. Features and benefits are as follows:

HP Priority Access -- Enterprise IT help desk-to-help desk support that provides access to specialized IT support engineers and online case management tools. Global enterprise-specific remote support teams specifically trained to work with IT professionals provide hassle-free resolution for the entire PC install base

Support agents

– Designed to support the enterprise’s IT professionals– Bypass standard troubleshooting steps

Results in up to 30% shorter support call times

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Global Experience

Specially trained support specialists in 63 countries and 15 languages

Direct Access

– Resolve PC IT issues faster with unique PIN– Gain direct access to specially trained support engineers

Web-based Tracking

– Web-based submission and tracking solutions

HP Priority Management -- Provides Priority Access features plus assigned account support to manage all support needs including support performance management and parts prioritization. The dedicated, assigned contact helps manage all PC support needs and ensures a globally consistent, premium support experience.

– Dedicated Support Contact Located in an organization’s region and dedicated to meeting

regional needs

– Proactive Support Plan Support plan designed and tailored to meet the organization’s

business and strategic IT requirements and needs

– Problem Management Dedicated support expert who proactively manages and

addresses support needs and performance needs

– Parts Prioritization Optimize business uptime through parts order management

prioritization

– Performance Management Keep your technology up and running with regular status

communications and executive level reporting that assesses your organization’s unique product quality and service status

© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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