HP LaserJet Enterprise M604, M605, M606 · 2021. 7. 19. · Error codes.....\ \376\3775\240\240How to search for printer documentation.....................\ WISE - How to access and

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Control Panel Message Document (CPMD)

HP LaserJet Enterprise M604, M605, M606


HP LaserJet Enterprise M604, M605, M606 - Control Panel Message Document (CPMD)

SUMMARY

This document provides error-code troubleshooting information

Legal informationCopyright and License

© Copyright 2021 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 5/2021

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

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macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

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Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Document last updated .............................................................................................................................................................................12 About this document..................................................................................................................................................................................33 Control-panel message types ..................................................................................................................................................................54 Error-code and control-panel-message troubleshooting overview...................................................................................................7

Error codes ..............................................................................................................................................................................................75 How to search for printer documentation ........................................................................................................................................... 11

WISE - How to access and use .......................................................................................................................................................... 11Accessing WISE ........................................................................................................................................................................... 11Using WISE to search for error codes...................................................................................................................................... 14Using WISE to access repair and replace videos for FRUs.................................................................................................... 16

6 Printer service information..................................................................................................................................................................... 217 Numerical control panel messages ...................................................................................................................................................... 23

10.XX.YZ Error Messages................................................................................................................................................................... 2310.wx.yz error messages.......................................................................................................................................................... 2310.00.00 e-Label Memory Error ............................................................................................................................................. 2410.00.10 e-Label Missing Memory Error ............................................................................................................................... 2510.00.15 Install <supply> ........................................................................................................................................................ 2510.00.33 Used Supply In Use .................................................................................................................................................. 2610.00.34 Used supply in use ................................................................................................................................................... 2610.00.35 Incompatible supply in use ..................................................................................................................................... 2610.00.40 Genuine HP supplies installed ................................................................................................................................ 2610.00.41 Unsupported Supply in Use .................................................................................................................................... 2710.00.60 Black cartridge low ................................................................................................................................................... 2710.00.69 Black cartridge very low .......................................................................................................................................... 2710.00.70 Printing past very low .............................................................................................................................................. 2710.00.91 Cartridge motor stall ............................................................................................................................................... 2810.23.15 Install <supply> ........................................................................................................................................................ 2810.23.35 Incompatible <supply> ............................................................................................................................................ 2810.23.50 ..................................................................................................................................................................................... 2910.23.51 ..................................................................................................................................................................................... 2910.23.52 ..................................................................................................................................................................................... 2910.23.60 ..................................................................................................................................................................................... 2910.23.70 printing past very low .............................................................................................................................................. 2910.26.15 ..................................................................................................................................................................................... 3010.26.50 ..................................................................................................................................................................................... 3010.26.60 ..................................................................................................................................................................................... 30

11.XX.YZ Error Messages................................................................................................................................................................... 3111.00.01 or 11.00.02 Internal clock error ............................................................................................................................. 31

13.XX.YZ Error Messages................................................................................................................................................................... 3113.00.00 ..................................................................................................................................................................................... 3113.00.EE ...................................................................................................................................................................................... 3113.A2.D2 ..................................................................................................................................................................................... 32

iii

13.A2.Dx ..................................................................................................................................................................................... 3713.A2.FF ...................................................................................................................................................................................... 4013.A3.FF; 13.A4.FF; 13.A5.FF; 13.A6.FF ................................................................................................................................ 4313.Ax.Dz Paper Jam .................................................................................................................................................................. 4613.B2.Az Jam in top cover ........................................................................................................................................................ 5013.B2.D1 Jam in top cover ....................................................................................................................................................... 5213.B2.Dz Jam in top cover ....................................................................................................................................................... 5513.B2.DE Jam in top cover ....................................................................................................................................................... 5713.B2.DF Jam in top cover ....................................................................................................................................................... 5813.B2.E2 Jam in top cover ....................................................................................................................................................... 5913.B2.FF Jam in top cover ........................................................................................................................................................ 6013.B9.Az Fuser jam ................................................................................................................................................................... 6013.B9.Bz Fuser jam ................................................................................................................................................................... 6313.B9.Cz ...................................................................................................................................................................................... 6413.B9.Dz ..................................................................................................................................................................................... 6513.B9.FF ...................................................................................................................................................................................... 6913.D3.Bz ..................................................................................................................................................................................... 7013.D3.Dz ..................................................................................................................................................................................... 7113.E5.FF ...................................................................................................................................................................................... 7313.EA.FF ...................................................................................................................................................................................... 7313.EE.FF ...................................................................................................................................................................................... 7413.FF.EE ...................................................................................................................................................................................... 7413.FF.FF ...................................................................................................................................................................................... 74

20.XX.YZ Error Messages................................................................................................................................................................... 7520.* errors ................................................................................................................................................................................... 7521.* errors ................................................................................................................................................................................... 75

32.XX.YZ and 33.XX.YZ Error Messages.......................................................................................................................................... 7632.08.A1, 32.08.A2, 32.08.A3 ................................................................................................................................................. 7632.1C.XX ..................................................................................................................................................................................... 7633.01.xx ...................................................................................................................................................................................... 8133.02.01 Used board/disk installed ........................................................................................................................................ 8133.03.yz ...................................................................................................................................................................................... 8233.03.05 EFI Boot error............................................................................................................................................................. 8233.03.06 EFI BIOS ...................................................................................................................................................................... 8333.04.01 Missing TPM ............................................................................................................................................................... 8433.04.02 Missing TPM ............................................................................................................................................................... 8533.04.03 Unknown TPM............................................................................................................................................................ 8533.04.04 or 33.04.05 Unknown TPM ..................................................................................................................................... 8533.05.0z SureStart errors ........................................................................................................................................................ 8633.05.1x Whitelisting errors .................................................................................................................................................... 8733.05.2x Intrusion detection errors ....................................................................................................................................... 8833.05.5z Intrusion detection errors ....................................................................................................................................... 88

40.XX.YZ Error Messages................................................................................................................................................................... 8940.00.01 USB I/O buffer overflow To continue, touch “OK” ................................................................................................ 8940.00.02 Embedded I/O buffer overflow To continue, touch “OK” .................................................................................... 9040.00.03 EIO <x> buffer overflow To continue, touch “OK” ................................................................................................ 9040.00.04 EIO <x> bad transmission To continue, touch “OK” ............................................................................................ 9040.00.05 Embedded I/O bad transmission To continue, touch “OK” ................................................................................ 9040.08.0x USB storage accessory removed ........................................................................................................................... 9040.0x.05 USB storage accessory removed ........................................................................................................................... 91

41.XX.YZ Error Messages................................................................................................................................................................... 9141.01.YZ ...................................................................................................................................................................................... 9141.02.00 Error ........................................................................................................................................................................... 9241.03.YZ Unexpected size in tray <X> ................................................................................................................................... 9341.03.02 with slow printing ..................................................................................................................................................... 94

iv

41.03.FZ Unknown Misprint Error ........................................................................................................................................... 9641.04.YZ Printer Error ............................................................................................................................................................... 9641.05.YZ Unexpected type in tray <X> .................................................................................................................................. 9841.wx.yz Error To continue, touch “OK” ...............................................................................................................................100

42.XX.YZ Error Messages.................................................................................................................................................................10142.XX.YZ ...................................................................................................................................................................................10142.B0.01 or 42.B0.02 ..............................................................................................................................................................101

47.XX.XX Error Messages.................................................................................................................................................................10347.00.xx ....................................................................................................................................................................................10347.01.xx ....................................................................................................................................................................................10347.02.xx ....................................................................................................................................................................................10347.03.xx ....................................................................................................................................................................................10447.04.xx ....................................................................................................................................................................................10447.05.00 ...................................................................................................................................................................................10547.06.xx ....................................................................................................................................................................................105

48.XX.YY Error Messages.................................................................................................................................................................10648.XX.YY ...................................................................................................................................................................................106

49.XX.YY Error Messages.................................................................................................................................................................10649.XX.YY Error To continue turn off then on .......................................................................................................................106

50.WX.YZ Error Messages................................................................................................................................................................10750.10.YZ Fuser Error ...............................................................................................................................................................10750.11.YZ Fuser Error ...............................................................................................................................................................10850.12.YZ Fuser Error ...............................................................................................................................................................10950.2X.YZ Fuser Error ...............................................................................................................................................................11050.3X.YZ Fuser Error ...............................................................................................................................................................11150.4X.YZ Fuser Error ...............................................................................................................................................................11250.6X.YZ Fuser Error ...............................................................................................................................................................11350.7X.YZ Fuser Error ...............................................................................................................................................................11450.9X.YZ Fuser Error ...............................................................................................................................................................115

51.XX.YZ, 52.XX.YZ Error Messages...............................................................................................................................................11751.00.yz ....................................................................................................................................................................................11752.wx.00 ...................................................................................................................................................................................118

54.XX.YZ Error Messages.................................................................................................................................................................11954.00.03 error ..........................................................................................................................................................................11954.06.21 error ..........................................................................................................................................................................119

55.XX.YZ, 56.XX.YZ Error Messages...............................................................................................................................................12055.00.yz To continue turn off then on .................................................................................................................................12055.0x.yy to.continue.off.on ....................................................................................................................................................12056.00.yz to continue off on ....................................................................................................................................................121

57.XX.YZ Error Messages.................................................................................................................................................................12157.00.01 ...................................................................................................................................................................................12157.00.02 ...................................................................................................................................................................................12257.00.03 ...................................................................................................................................................................................12357.00.04 ...................................................................................................................................................................................12457.00.05 ...................................................................................................................................................................................124

58.XX.YZ Error Messages.................................................................................................................................................................12558.00.03 Error .........................................................................................................................................................................12558.00.04 Error .........................................................................................................................................................................12558.00.05 Error .........................................................................................................................................................................12658.01.04 Error .........................................................................................................................................................................12658.02.04 Error .........................................................................................................................................................................127

59.XX.YZ Error Messages.................................................................................................................................................................12859.0X.YZ Error — To.continue.off.on ...................................................................................................................................12859.A2.02 ...................................................................................................................................................................................12859.A2.0z Error ..........................................................................................................................................................................129

v

60.00.0Y, 62.00.00 Error Messages...............................................................................................................................................12960.00.02 Tray 2 lifting error ..................................................................................................................................................12960.00.0z Tray z lifting error ...................................................................................................................................................13062.00.00 To continue turn off the on. ..................................................................................................................................130

65.XX.YZ Error Messages.................................................................................................................................................................13165.X0.A1 Output accessory disconnected ...........................................................................................................................131

66.WX.YZ Error Messages................................................................................................................................................................13166.W0.YZ.device.failure ..........................................................................................................................................................131

70.XX.YY Error Messages.................................................................................................................................................................13370.00.00 Error To continue turn off then on .......................................................................................................................133

80.XX.YY, 82.XX.YY Error Messages ...............................................................................................................................................13480.0x.yz Embedded Jetdirect Error ......................................................................................................................................13482.73.46, 82.73.47 .................................................................................................................................................................135

98.0X.0Y Error Messages.................................................................................................................................................................13698.00.01 or 98.01.00 Corrupt data in firmware volume ..................................................................................................13698.00.02 Corrupt data in the solutions volume .................................................................................................................13698.00.03 Corrupt data in the configuration volume ..........................................................................................................13798.00.04 Corrupt data in the job data volume ...................................................................................................................13798.01.YY Partition manager error ........................................................................................................................................13898.02.YY Partition manager error ........................................................................................................................................13898.03.YY Partition manager error ........................................................................................................................................138

99.XX.YY Error Messages.................................................................................................................................................................13999.00.01 Upgrade not performed file is corrupt ................................................................................................................13999.00.02 Upgrade not performed timeout during receive ...............................................................................................13999.00.03 Upgrade not performed error writing to disk ....................................................................................................13999.00.04 Upgrade not performed timeout during receive ...............................................................................................14099.00.05 Upgrade not performed timeout during receive ...............................................................................................14099.00.06 Upgrade not performed error reading upgrade ................................................................................................14099.00.07 Upgrade not performed error reading upgrade ................................................................................................14199.00.08 Upgrade not performed error reading upgrade ................................................................................................14199.00.09 Upgrade canceled by user ....................................................................................................................................14299.00.10 Upgrade canceled by user ....................................................................................................................................14299.00.11 Upgrade canceled by user ....................................................................................................................................14299.00.12 Upgrade not performed the file is invalid ...........................................................................................................14299.00.13 Upgrade not performed the file is invalid ...........................................................................................................14299.00.14 Upgrade not performed the file is invalid ...........................................................................................................14399.00.2x ....................................................................................................................................................................................14399.01.xx ....................................................................................................................................................................................14499.02.01 ...................................................................................................................................................................................14499.02.09 ...................................................................................................................................................................................14499.09.yz Errors ........................................................................................................................................................................14499.09.60 Unsupported disk ...................................................................................................................................................14599.09.61 Unsupported disk ...................................................................................................................................................14599.09.62 Unknown disk .........................................................................................................................................................14699.09.63 Incorrect disk ...........................................................................................................................................................14699.09.64 Disk Nonfunctional .................................................................................................................................................14799.09.65 Disk data error ........................................................................................................................................................14799.09.66 No boot device. .......................................................................................................................................................14899.09.67 Disk is not bootable please download firmware ...............................................................................................14899.39.64 eMMC Nonfunctional .............................................................................................................................................14999.39.67 eMMC Not Bootable ...............................................................................................................................................14999.XX.YY ...................................................................................................................................................................................149

8 Alphabetical control panel messages.................................................................................................................................................151Alphabetical messages ....................................................................................................................................................................151

Accept bad signature ..............................................................................................................................................................151

vi

Bad optional tray connection ................................................................................................................................................151<binname> full Remove all paper from bin ........................................................................................................................151Canceling ...................................................................................................................................................................................151Canceling...<jobname> ...........................................................................................................................................................152Cartridge Low ...........................................................................................................................................................................152Cartridge memory abnormal .................................................................................................................................................152Cartridge out ............................................................................................................................................................................152Checking engine .......................................................................................................................................................................152Checking paper path ...............................................................................................................................................................153Chosen personality not available To continue touch “OK” ................................................................................................153Cleaning ....................................................................................................................................................................................153Cleaning do not grab paper ....................................................................................................................................................153Clearing event log ....................................................................................................................................................................153Clearing paper path .................................................................................................................................................................153Close stapler/stacker multi bin mailbox door ......................................................................................................................154Close top cover .........................................................................................................................................................................154Cooling device ..........................................................................................................................................................................154Creating cleaning page... ........................................................................................................................................................154Data received To print last page press “OK” ........................................................................................................................154Event log is empty ...................................................................................................................................................................154Expected drive missing ...........................................................................................................................................................155External device initializing ......................................................................................................................................................155Face Down Tray Full ................................................................................................................................................................155FIM Load Error Send full FIM on <X> port ............................................................................................................................155Fuser Kit low .............................................................................................................................................................................155Fuser Kit very low To continue, touch “OK” .........................................................................................................................156Genuine HP cartridge installed ..............................................................................................................................................156Genuine HP supply installed ..................................................................................................................................................156HP Secure hard drive disabled ...............................................................................................................................................156Incompatible <supply> ...........................................................................................................................................................157Incompatible supplies .............................................................................................................................................................157Initializing... ...............................................................................................................................................................................157Install Black Cartridge .............................................................................................................................................................157Install Fuser ..............................................................................................................................................................................158Install supplies .........................................................................................................................................................................158Internal disk device failure To clear touch “OK” ..................................................................................................................158Internal disk file operation failed ...........................................................................................................................................158Internal disk file system is full ...............................................................................................................................................159Internal disk is write protected ..............................................................................................................................................159Internal disk not found ...........................................................................................................................................................159Internal disk not functional ....................................................................................................................................................159Internal disk not initialized .....................................................................................................................................................159Internal disk spinning up ........................................................................................................................................................160Job not stapled due to mixed sizes ......................................................................................................................................160Load Tray <X>: [Type], [Size] ................................................................................................................................................160Load Tray <X>: [Type], [Size] To use another tray, press “OK” ........................................................................................160Loading program <XX> Do not power off ...........................................................................................................................161Manually feed: <Type><Size> ...............................................................................................................................................161Manually feed output stack Then touch "OK" to print second side .................................................................................161Moving solenoid .......................................................................................................................................................................161No job to cancel .......................................................................................................................................................................161No USB drive or files found .....................................................................................................................................................162NON HP Supply Installed ........................................................................................................................................................162Output Bin Full .........................................................................................................................................................................163Paused… ...................................................................................................................................................................................163

vii

Performing Paper Path Test ..................................................................................................................................................163Please Wait... ............................................................................................................................................................................163Printing engine test... ..............................................................................................................................................................163Printing stopped... ...................................................................................................................................................................164Printing Configuration... ..........................................................................................................................................................164Printing Event Log... ................................................................................................................................................................164Printing File Directory... ..........................................................................................................................................................164Printing Font List... ..................................................................................................................................................................164Printing Help Page... ................................................................................................................................................................164Printing Menu Map... ...............................................................................................................................................................164Printing Registration Page .....................................................................................................................................................165Printing Supplies Status Page... ............................................................................................................................................165Printing Usage Page... .............................................................................................................................................................165Processing... .............................................................................................................................................................................165Processing... copy <x> of <y> ................................................................................................................................................165Processing duplex job Do not grab paper until job completes .........................................................................................165Processing job from tray <x>... Do not grab paper until job completes .........................................................................166Ready .........................................................................................................................................................................................166RAM disk device failure To clear press “OK” .........................................................................................................................166RAM disk file operation failed To clear press “OK” ..............................................................................................................166RAM disk file system is full To clear press “OK” ..................................................................................................................166RAM disk is write protected To clear press “OK” .................................................................................................................166RAM disk not initialized ...........................................................................................................................................................166Ready <IP Address> ................................................................................................................................................................167Receiving Upgrade ...................................................................................................................................................................167Remove one print cartridge ...................................................................................................................................................167Remove USB accessory ..........................................................................................................................................................167Replace <supply> ....................................................................................................................................................................167Replace supplies ......................................................................................................................................................................168Resend external accessory firmware ...................................................................................................................................168Resend Upgrade ......................................................................................................................................................................169Restore Factory Settings ........................................................................................................................................................169ROM disk device failed To clear press “OK” ..........................................................................................................................169ROM disk file operation failed To clear press “OK” ..............................................................................................................169ROM disk file system is full To clear press “OK” ..................................................................................................................169ROM disk is write protected To clear press “OK” .................................................................................................................169ROM disk not initialized To clear press “OK” ........................................................................................................................169Rotating Motor .........................................................................................................................................................................170Size Mismatch ..........................................................................................................................................................................170Size mismatch in Tray <x> .....................................................................................................................................................170Staple Cartridge low ................................................................................................................................................................170Staple Cartridge very low .......................................................................................................................................................170Stapler/Stacker staple jam .....................................................................................................................................................171Sleep mode on .........................................................................................................................................................................171Supplies low .............................................................................................................................................................................171Supply low ................................................................................................................................................................................171Supply memory warning ........................................................................................................................................................172Supply very low OR Supplies very low .................................................................................................................................172The unit has corrupt data .......................................................................................................................................................172Tray <X> empty: [Type], [Size] ..............................................................................................................................................173Tray <X> lifting ........................................................................................................................................................................174Tray <X> open ..........................................................................................................................................................................174Tray <X> overfilled ..................................................................................................................................................................175Type mismatch Tray <x> ........................................................................................................................................................175Unsupported drive installed To continue, touch “OK” ........................................................................................................175

viii

Unsupported supply in use OR Unsupported supply installed To continue, touch “OK” ..............................................176Unsupported tray configuration ............................................................................................................................................176Unsupported USB accessory detected Remove USB accessory ......................................................................................176USB accessory not functional ................................................................................................................................................176USB hubs are not fully supported Some operations may not work properly ................................................................176USB is write protected To clear press “OK” ..........................................................................................................................177USB needs too much power Remove USB and then turn off and on ..............................................................................177USB not initialized ...................................................................................................................................................................177USB storage accessory removed Clearing any associated data ......................................................................................177USB storage device failure To clear press “OK” ...................................................................................................................178USB storage file operation failed To clear press “OK” ........................................................................................................178USB storage file system is full To clear press “OK” ............................................................................................................178Used supply installed To continue, touch “OK” OR Used supply in use ...........................................................................178Waiting for tray <x> to lift ......................................................................................................................................................178Windows Login Required to Use this Feature .....................................................................................................................178

Index.............................................................................................................................................................................................................181

ix

x

Document last updated1

The following is the last time this document was updated:

Last update: April 27, 2021

Document last updated 1

2 Chapter 1 Document last updated

About this document2

This document provides error-code troubleshooting information.

IMPORTANT: Procedures and part numbers change. For current information, use the browser-based format.

Verify PDF is the most current before use. PDF part numbers must be verified with web-based error code information or parts look-up before parts are ordered.

Choose the format that best meets your needs.

Table 2-1 Content format types

Format Document title example Recommended use

Web-based Go to: Product Detail page > Error Code Look-up

● Quick access to individual web-based error code troubleshooting

TIP: Save Product Detail page URL location in favorites

Web-Base Go To: WISE default Search page > Enter [Product] and error code

● Access to individual web-based error code troubleshooting

● Web-based: Most up-to-date information available

PDF [Product] - Control Panel Message Document (CPMD) PDF

● Use when support portals are NOT accessible at time of service

● Use when a printable document is needed

NOTE: Always refer to the printer service manual for removal and replacement procedures

NOTE: For current information, use the Web-based format.

About this document 3

4 Chapter 2 About this document

Control-panel message types3

The control-panel messages and event code entries indicate the current printer status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.

With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.

Control-panel message types 5

6 Chapter 3 Control-panel message types

Error-code and control-panel-message troubleshooting overview

4

This section provides information on error codes and searching for information.

Error codesError codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).

● The first two characters are numeric and represent the system component that is causing the error. For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.

● The remaining four characters (W, X, Y, and Z values) further define the error.

HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message document (CPMD) for each printer.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

Table 4-1 ERROR CODES: The first two characters

Error code System Component System Error Description

10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.

11.WX.YZ Real-time clock Internal error with the clock on the formatter.

13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.

15.WX.YZ Jam (PageWide) Paper jam or open door jam error.

17.WX.YZ Supplies (PageWide) Supply error or supply memory error.

20.WX.YZ Printer memory Insufficient memory or buffering error.

21.WX.YZ Page Page complexity causing a decompression error when trying to process job.

30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.

Error-code and control-panel-message troubleshooting overview 7

Table 4-1 ERROR CODES: The first two characters (continued)


31.WX.YZ Document feeder Document feeder, scanner, or jam error.

32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.

33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error.

40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB accessory error.

41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.

42.WX.YZ Firmware Firmware failure involving the Event Log, Shell, System Manager, or other component.

44.WX.YZ Firmware Firmware failure involving a digital sending component.

45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the OXPd Web Kit (communications log).

46.WX.YZ Engine (LaserJet) Engine communication error.

47.WX.YZ Firmware Job parser or printer calibration error.

48.WX.YZ Firmware PJA job accounting, job management, or job pipeline error.

49.WX.YZ Firmware Firmware communication error.

50.WX.YZ Fuser (LaserJet) Fuser error.

51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.

52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.

54.WX.YZ Sensor Sensor error (not jam related).

55.WX.YZ DC controller (LaserJet) DC controller communication error.

56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.

57.WX.YZ Fan Fan error.

58.WX.YZ Sensor Engine sensor failure.

59.WX.YZ Motor (LaserJet) Motor error.

60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.

61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.

62.WX.YZ System (LaserJet)

Print bar (PageWide)

LaserJet internal system error.

PageWide print system error.

63.WX.YZ Engine (LaserJet) General engine error (electrical, communication, etc.).

65.WX.YZ Connector Output accessory connection error.

66.WX.YZ Output accessory Output accessory error.

8 Chapter 4 Error-code and control-panel-message troubleshooting overview

Table 4-1 ERROR CODES: The first two characters (continued)


67.WX.YZ Input accessory Input accessory connection error

69.WX.YZ Duplexer Duplexer error.

70.WX.YZ DC controller (LaserJet) DC controller firmware error.

80.WX.YZ Managed device Embedded Jetdirect error.

81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.

82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.

90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB, display) or interconnection error.

98.WX.YZ Hard disk Hard disk partition error.

99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error.

Error codes 9

10 Chapter 4 Error-code and control-panel-message troubleshooting overview

How to search for printer documentation5

The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals.

These portals are WISE for Channel (please see Accessing WISE for HP channel partners on page 11 for instructions on how to navigate to the site) and WISE . WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content in WISE, watch the video here.

WISE - How to access and useLearn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a repository of technical support documentation including service manuals, user guides, videos, and general support information.

Accessing WISELearn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.

Accessing WISE for HP channel partnersLearn how to access WISE if you are an HP Channel Partner.

NOTE: If this is your first visit to the HP Partner First Portal, you will be asked to create an account. Follow the setup directions using your HP Partner credentials.

1. Open the HP Partner First Portal located at https://partner.hp.com.

How to search for printer documentation 11

https://support.hp.com/wise/home/ams-en

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDPH0000001000

https://partner.hp.com

2. Select the Services & Support tab, and then select Technical Support.

3. Select Technical Documentation.

4. You will be taken to the WISE portal.

12 Chapter 5 How to search for printer documentation

Play the video:

View a video of how to access WISE (HP channel partners)

Accessing WISE for internal HP usersLearn how to access WISE if you are an internal HP user.

1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below.

2. Select Commercial from the drop-down menu.

3. You will be taken to the WISE homepage.

AMS

● https://support.hp.com/wise/home/ams-en

● https://support.hp.com/wise/home/ams-es

● https://support.hp.com/wise/home/ams-pt

● https://support.hp.com/wise/home/ams-fr

APJ

● https://support.hp.com/wise/home/apj-en

● https://support.hp.com/wise/home/apj-ja

● https://support.hp.com/wise/home/apj-ko

● https://support.hp.com/wise/home/apj-zh-Hans

● https://support.hp.com/wise/home/apj-zh-Hant

● https://support.hp.com/wise/home/apj-th

Accessing WISE for internal HP users 13

https://players.brightcove.net/1160438706001/BO7dPiDZK_default/index.html?videoId=ref%3AREFIDPH0000001205

https://support.hp.com/wise/home/ams-en

https://support.hp.com/wise/home/ams-es

https://support.hp.com/wise/home/ams-pt

https://support.hp.com/wise/home/ams-fr

https://support.hp.com/wise/home/apj-en

https://support.hp.com/wise/home/apj-ja

https://support.hp.com/wise/home/apj-ko

https://support.hp.com/wise/home/apj-zh-Hans

https://support.hp.com/wise/home/apj-zh-Hant

https://support.hp.com/wise/home/apj-th

EMEA

● https://support.hp.com/wise/home/emea-en

Play the video:

View a video of how access WISE (internal HP users)

Using WISE to search for error codesLearn how to use WISE to look up error codes.

NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for error codes using the lookup widgetLearn how to search for a specific error code using the WISE Error Code Lookup widget.

1. Select Products in the navigation bar of the WISE portal home page.

2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.


https://support.hp.com/wise/home/emea-en


3. Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.

4. Select the desired topic from the search results.

Search for error codes from the WISE home pageLearn how to search for a specific error code from the WISE home page.

Search for error codes from the WISE home page 15

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.

2. Enter the error code in the search field.

3. Select the desired topic from the search results.

Using WISE to access repair and replace videos for FRUsLearn how to use WISE to access repair and replace videos for FRUs.


NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for a printer's Product Detail Page (PDP)Learn how to search WISE for product specific information. Quickly review the steps and then play the video.

1. Select Products in the navigation bar of the WISE portal home page.

2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.

3. Select the link to Videos in the Other Content menu at the bottom-right of the screen.

Search for a printer's Product Detail Page (PDP) 17

4. Select the desired video from the list of videos.

Play the video:

View a video of how to search for the printer's Product Detail Page (PDP)

Perform a model number search using the search functionLearn how to search WISE using the model number. Quickly review the steps and then play the video.

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.

2. Click the search icon to the right.



3. To refine the search results, select the radio button labeled video in the upper-right portion of the screen.

TIP: To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.

Play the video:

View a video of how to perform a model number search

Perform a model number search using the search function 19



Printer service information6

Service pin for printer

Last update: April 27, 2021

Service mode PIN numbers:

● HP LaserJet Enterprise M601: 10060111



NOTE: When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any of the following errors.

Printer service information 21

22 Chapter 6 Printer service information

Numerical control panel messages7

Use the following numerical error message troubleshooting to resolve your issue.

10.XX.YZ Error Messages

10.wx.yz error messagesErrors in the 10.* family are related to toner cartridges and other supply items that require regular replacement as part of routine printer maintenance.

Order replacement supplies and install them as necessary. To order parts, go to https://www.hp.com/buy/parts.

Use the following list to identify the supply item affected:

NOTE: Not all printers have all of these supplies.

● 10.00.XX = Black toner cartridge

● 10.01.XX = Cyan toner cartridge

● 10.02.XX = Magenta toner cartridge

● 10.03.XX = Yellow toner cartridge

● 10.10.XX = Transfer roller

● 10.22.XX = Transfer Belt

● 10.23.XX = Fuser kit

● 10.31.XX = Toner collection unit

● 10.39.XX = Document feeder kit

● 10.99.XX = One or more supply items have been installed

Recommended actionFollow these troubleshooting steps in the order presented.

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at www.hp.com/go/contactHP.

To order parts, go to https://www.hp.com/buy/parts.

Numerical control panel messages 23

https://www.hp.com/buy/parts

http://www.hp.com/go/contactHP

https://www.hp.com/buy/parts

1. For toner cartridges:

a. Remove and reinstall the cartridge.

b. Check the electronic chip on the cartridge if it is visible. If the chip is damaged, replace the toner cartridge.

c. If print quality is unacceptable, or if printing cannot continue, replace the toner cartridge.

2. For the transfer kit:

a. Remove and then reinstall the transfer unit.

b. If print quality is unacceptable, or if printing cannot continue, replace the transfer kit.

3. For the fuser kit:

a. Remove and then reinstall the fuser.

CAUTION: The fuser might be hot.

b. If print quality is unacceptable, or if printing cannot continue, replace the fuser kit.

4. For the toner collection unit:

a. Remove the toner collection unit and reinstall it.

b. If the toner collection unit is nearly full, replace it with a new one. Using a toner collection unit until it is overfilled can damage the printer.

5. For the document feeder kit:

a. Open the document feeder top cover and inspect the rollers for obvious dirt or wear. Clean the rollers if necessary.

b. Install a new roller kit.

10.00.00 e-Label Memory ErrorThe printer is unable to read the cartridge data.

This message indicates that the printer cannot read or write to the e-label of the toner cartridge.

This error can cause the supplies status feature to be disabled.

Recommended action for customersFollow these troubleshooting steps in the order presented.

1. Remove, and then reinstall the indicated print cartridge.

2. If the error reappears, turn the power off, and then on.

3. Check the cartridge memory tag. If it is damaged, replace the cartridge.

4. If the error persists, replace the indicated print cartridge.

5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

24 Chapter 7 Numerical control panel messages


Recommended action for call-center agents and onsite techniciansFollow these troubleshooting steps in the order presented.





5. If the error persists, replace the Memory Tag Holder Assembly.

Tag holder assembly part number: RM1-4539-000CN

10.00.10 e-Label Missing Memory ErrorThe printer is unable to detect the e-label.

This message indicates that the printer has determined that the e-label is missing.

This error can cause the supplies status feature to be disabled.








1. Remove and reinstall the indicated print cartridge.

2. If the message displays again, turn the printer off then on.



5. If the error persists, replace the Memory Tag Holder Assembly.

Tag holder assembly part number: RM1-4539-000CN

10.00.15 Install <supply>The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black Toner cartridge

Recommended action for call-center agents and onsite technicians 25



Replace or install the indicated supply.

See the parts chapter in the service manual for the correct supply or kit part number.

10.00.33 Used Supply In UseA used supply is in use (end of life).

10.00.33 (event code) Black toner cartridge


No action necessary.

If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Using a cartridge that is near its end-of-life can cause this event code.

10.00.34 Used supply in useThe print cartridge is used.



▲ NOTE: Removing a cartridge from one printer and then installing it in a different printer (for testing functionality) will cause this event code.

If it is believed the customer purchased a genuine HP supply, help them go to www.hp.com/go/anticounterfeit.

10.00.35 Incompatible supply in useAn incompatible supply is in use.


Recommended actionInstall the correct HP print cartridge for this printer.

NOTE: The toner cartridge is not compatible with the printer

10.00.40 Genuine HP supplies installedA genuine HP print cartridge has been installed.



http://www.hp.com/go/anticounterfeit



Recommended action

▲ No action necessary.

10.00.41 Unsupported Supply in UseThe installed toner cartridge is for a different printer.



▲ Remove the toner cartridge, and then install the correct cartridge for this printer.

Part number: CF281–67901

10.00.60 Black cartridge lowThe black cartridge is low.


▲ If print quality is no longer acceptable, replace the print cartridge.


TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69 Black cartridge very lowThe black cartridge is very low.





10.00.70 Printing past very lowThe printer indicates when a supply level is very low. The actual remaining toner cartridge life might vary.

You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty ends.


Recommended action 27





10.00.91 Cartridge motor stallCartridge motor stall.


▲ Replace the print cartridge.


10.23.15 Install <supply>The indicated supply has been removed or installed incorrectly.

10.23.15 (event code) Fuser kit


▲ Replace the fuser.

Fuser Kit (110V) part number: E6B67-67901


For instructions: Remove and replace: Fuser See the Repair Service Manual for this product.

Replace or install the indicated supply.

10.23.35 Incompatible <supply>The indicated supply is not compatible with this printer.








CAUTION: The fuser might be hot. Be careful when removing the fuser.


10.23.50 The fuser kit life was reset above the order threshold.

Recommended action


10.23.51 The fuser kit life was reset above the replace threshold.

Recommended action


10.23.52 The fuser kit life was reset above the reset threshold.

Recommended action


10.23.60 The printer indicates when fuser kit is very low. The actual remaining fuse kit life might vary.

You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.


▲ If print quality is no longer acceptable, replace the fuser kit.




TIP: HP recommends that customers have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 printing past very lowThe printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.


10.23.50 29

Recommended action

▲ If print quality is no longer acceptable, replace the fuser kit.





NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.26.15 The printer indicates when the maintenance might need to be replaced.

Recommended action

▲ If print quality is no longer acceptable, replace the maintenance kit.

Maintenance Kit (110–127V) part number: F2G76A



10.26.50 The maintenance kit was reset.

Recommended action


10.26.60 The printer indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary.

You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.


▲ If print quality is no longer acceptable, replace the maintenance kit.

Maintenance Kit part number (110–127V): F2G76A





11.00.01 or 11.00.02 Internal clock errorThe printer real time clock has experienced an error.

01=dead clock

02=dead real time clock


1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel.



1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel.

2. If the error persists, remove and reinstall the formatter making sure it is seated properly.

3. Replace the formatter.

PCA, formatter part number: E6B69-60001

For instructions:

Remove and replace: Formatter See the Repair Service Manual for this product.

13.XX.YZ Error Messages13.00.00

Generic jam event code.


1. Remove any jammed paper from the printer.

2. Open all doors and access covers and remove all paper from the printer.

3. Check the printer for a jam. See the clear jams section in the service manual.

13.00.EE Unknown door open.


11.00.01 or 11.00.02 Internal clock error 31


▲ Make sure that all of the doors and covers are closed.

13.A2.D2 Tray 2 media feed jam.

Tray 2 media feed jam. This jam occurs when the media does not reach the Tray 2 pre-feed sensor (PS102) in the designated amount of time after the start of media pickup from Tray 2. This is a no-pick jam from tray 2.

Parts Predict Qualification

Printer diagnostics listed in the table below will qualify the associated part. Do not predict any additional parts, if another part is needed please follow the elevation path.

Table 7-1 Part Numbers

Part Part Number Printer Diagnostic CSR

Tray 2 – 6 Roller Kit RY7-5215-000CN Visually inspect for tray worn pickup, feed, and separation rollers for damage or wear.

CSR-A

Paper Feed Motor Assembly (M101)

RM1-8285-000CN Component test: Pickup Motor N/A

Tray 2 Pickup Solenoid (SL101) RL2-1409-000CN Component test: Tray 2 pickup solenoid

N/A

Paper Pick-up Drive Assembly RM1-8415-000CN Component test: Feed roller clutch

N/A

Tray 2 Feed Sensor (PS102) PS102 & PS103 are not orderable. Should the manual sensor test fail, elevate the issue to the next level.

● Paper path test

● Manual sensor test

● Visual inspection: Validate PS102 sensor flag operation

N/A

Paper Feed Roller Assembly RM1-8411-010CN Fault isolation technique: Snowplow / Floss

N/A

NOTE: Parts listed as CSR-A mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

For more information, a public document is available for troubleshooting 13.Ax.Dy issues.

Go to, or search for: HP LaserJet Enterprise M601-M606 - 13.Ax.Dy paper tray delay jams (c04589332).

1. Verify the paper being used meets the specifications for the printer.

2. Open Tray 2, remove any jammed paper, and then close the tray.

3. Open and close the upper TOP cover to allow the printer to attempt to clear the jam.


http://www.hp.com/cposupport/en/docs/c04589332.html

4. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper.

Figure 7-1 Paper Tray guides

Figure 7-2 Paper Tray overfill guide

5. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear.

6. Clean or replace the pickup/feed rollers as needed.

Part number: RY7-5215-000CN Paper feed roller assembly - Part of tray 2-6 roller kit.

7. If the error persists, please contact customer support.

Recommended action for call-center agents and onsite technicians




3. Verify that the paper in use meets the printers specifications.


4. If a 13.A2.D2 or 13.A2.FF error displays immediately after a power on, floss the paper path to try to remove any jammed paper or remnants.

Use the following video to help floss the printer:

Removing hard to find paper path blockages in the HP LaserJet M600 Series Printers

These instructions are also available to customers in the following document, go to, or search for:

HP LaserJet Enterprise M601, M602, M603, M604, M605 and M606 - 13.A2.FF, 13.A3.FF, 13.B2.FF Errors (c05033780).

5. Remove the paper from tray 2 and check that the paper tray size guides are set to the correct paper size being used. Loose or tight paper guides are a major cause of paper pickup issues.


6. Verify that paper is not being loaded above the overfill guide located on the paper width guides. The paper should not be stacked above the line below the downward pointing triangles. The protruding tab IS NOT the maximum paper level.


7. Verify the Maintenance Kit level on the printer


https://supportvideos.ext.hp.com/detail/video/4275640135001/removing-hard-to-find-paper-path-blockages-in-hp-laserjet-m600-series-printers


a. On the control panel select Supplies.

b. Select Maintenance Kit and then Details.

c. If the Maintenance Kit is depleted, inform the customer that they need to order a new kit for the printer.

Part Number: F2G76-67901

NOTE: Kits can be ordered from parts.hp.com

8. Remove the pickup, feed, and separation rollers from tray 2.

For instructions, go to, or search for: Remove the Pick, Feed and Separation Rollers for Tray 2 (c04668314).

9. Inspect the rollers for wear and/or damage. If the rollers appear shiny or there are nicks/cuts, replace the rollers.

Part number: RY7-5215-000CN Paper feed roller assembly - Tray 2 thru X Rollers kit.

10. Reinstall the rollers. If the rollers looked good or were recently replaced continue with troubleshooting.

11. 11. Test the components associated with paper pick and feed from tray 2.

12. Open the following menus:

● Administration

● Troubleshooting

● Diagnostic Tests

13. Inspect PS102 and perform the PS102 Prefeed Manual Sensor test.

a. Under the Diagnostics Tests menu, select Manual Sensor test.

b. Select PS102 Prefeed.

c. Locate and manually trigger PS102.

Figure 7-5 Open Tray 1



Figure 7-6 Pull down Guide Assembly cover flap.

Figure 7-7 Locate sensor

If the sensor toggle turns green or the count next to PS102 Prefeed increments, the sensor is good. If the toggle does not turn green or increment, then the sensor or cabling might be bad. Visually inspect the sensor flag to make sure it is not dislodged or bent.

NOTE: PS102 is not an orderable part. Follow the standard elevation path for further assistance.

Use the following video to help floss the printer:

Removing hard to find paper path blockages in the HP LaserJet M600 Series Printers

These instructions are also available to customers in the following document:

HP LaserJet Enterprise M601, M602, M603, M604, M605 and M606 - 13.A2.FF, 13.A3.FF, 13.B2.FF Errors

14. Test the tray 2 pickup solenoid (SL101).

a. In the Diagnostics menu select Component Test and then Tray 2 Pickup Solenoid.

b. Select the OK button

c. When the printer is moving the solenoid there will be a distinct click/pop sound. If the sound is not heard replace the solenoid.

Part Number: RL2-1409-000CN Solenoid (SL101) Assembly

15. Test the paper feed motor.


https://supportvideos.ext.hp.com/detail/video/4275640135001/removing-hard-to-find-paper-path-blockages-in-hp-laserjet-m600-series-printers


a. In the Diagnostics menu select Component Test and then Pickup Motor.


c. When the printer rotates the motor there will be distinct “whirring” sound. If there is no sound or a “grinding” noise occurs replace the motor assembly.

Part Number: RM1-8285-000CN Paper feed motor (M101) assembly

NOTE: Drives the tray 1 and tray 2 pick-up roller, and feed rollers

16. Test the paper pickup drive assembly.

a. In the Diagnostics menu select Component Test and then Feed roller Clutch.


c. When the printer moves the solenoid there will be a distinct “whirring” sound. If there is no sound or a “clicking” / “grinding” sound replace the paper pick-up drive assembly.

Part Number: RM1-8415-000CN Paper pick-up drive assembly

13.A2.Dx Paper feed jam at PS102. This jam occurs when paper did not reach PS102 in the designated amount of time when pulling from Tray x.

The “X” indicates the source from which the paper was pulled.

● 13.A2.D3

Paper did not reach Prefeed Sensor PS102 when pulling from Tray 3

● 13.A2.D4


● 13.A2.D5


● 13.A2.D6





Paper Feed Motor Assembly (M101)

RM1-8285-000CN Component test: Pickup Motor

N/A

Paper Pick-up Drive Assembly (trays 2-6)

RM1-8415- 000CN Component test: Feed roller clutch (CL101)

N/A

13.A2.Dx 37



1. Open the Tray, remove any jammed paper, and then close the tray.





4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear.



6. Verify that the media in use meets the printers specifications.



1. Open the Tray, remove any jammed paper, and then close the tray.





4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear.




6. Verify that the media in use meets the printers specifications.


● Administration

● Troubleshooting


8. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly.

Tray 1 paper-pickup assembly part number: RM2-6323-000CN

9. Test PS1603 or PS1704 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly.

10. If the error persists, replace the paper pickup assembly.


11. If PS1603 or PS1704 is defective, replace the appropriate paper input unit that houses the sensor.

1X500 Sheet feeder PS1603 (Top Plate Front assembly) part number: RM2-6280-000CN

1500 Sheet Feeder PS1704 – (IC Photo interrupt) part number: WG8-5849-000CN

13.A2.FF Residual Media Jam in Tray 2.

This jam occurs when residual media is detected at the Tray 2 feed sensor (PS102).



Table 7-2 Part numbers


Tray 2 – 6 Roller Kit E6B67-67905 Visually inspect for tray worn pickup, feed, and separation rollers for damage or wear.

CSR-A

Feeder Sensor Cable Assembly RM2-7687-000CN Onsite inspection only N/A

Tray 2 Feed Sensor (PS102) PS102 & PS103 are not orderable. Should the manual sensor test fail, elevate the issue to the next level.

● Paper path test


● Component test: Tray 2 pickup/feed motor

N/A

DC Controller RM2-7643-000CN Engine Test N/A

Paper feed Roller Assembly RM1-8411-010CN Fault isolation technique: Snowplow / Floss

N/A





2. Open and close the upper right door to allow the printer to attempt to clear the jam.






Recommended action for customers 41










6. Check the connectors at the sensor, feed motor, and the DC controller PCA.




● Administration

● Troubleshooting


8. Test PS102 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.

9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.




13.A3.FF; 13.A4.FF; 13.A5.FF; 13.A6.FF Residual Media Jam in Tray X.

This jam occurs when residual media is detected at the Tray X feed sensor (PS1603 for 500 sheet feeder) (PS1704 for 1500 sheet feeder).

● 13.A3.FF

Residual Media Jam in Tray 3.

● 13.A4.FF


● 13.A5.FF


● 13.A6.FF



1. Open Tray, remove any jammed paper, and then close the tray.


13.A3.FF; 13.A4.FF; 13.A5.FF; 13.A6.FF 43








1. Open Tray, remove any jammed paper, and then close the tray.









6. Check the connectors at the sensor, feed motor, and the DC controller PCA.


● Administration

● Troubleshooting


8. Test (PS1603 for 500 sheet feeder) (PS1704 for 1500 sheet feeder) using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.


9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.


1500 Sheet Feeder PS1704 (IC Photo interrupt) part number: WG8-5849-000CN



13.Ax.Dz Paper JamInput delay Jam from Tray X, Media did not reach Sensor in specified period of time. A jam has occurred in the specified location.

● 13.A3.D3: Media did not reach Tray 3 Media Feed Sensor (PS1603 for 500 sheet feeder) (PS1703 for 1500 Sheet feeder) for Tray 3 when pulling from Tray 3



● 13.A3.D6: Media did not reach Tray 3 Media Feed Sensor (PS1603 for 500 sheet feeder) (PS1703 for 1500 Sheet feeder) for tray 3 when pulling from Tray 6

● 13.A4.D4: Media did not reach Tray 4 Media Feed Sensor (PS1603 for 500 sheet feeder) (PS1703 for 1500 Sheet feeder) when pulling from Tray 4





● 13.AF.D4: Media did not reach Media Feed Sensor (PS1603 for 500 sheet feeder) (PS1703 for 1500 Sheet feeder) for Tray 4.



The X indicates which tray’s sensor did not detect the paper, and the Z indicates the paper source tray.





Tray 2 – 6 Roller Kit E6B67-67905 Visually inspect for tray worn pickup, feed, and separation rollers for damage or wear.

CSR-A

Paper Pick-up Drive Assembly

RM1-8415- 000CN Component test: Feed roller clutch

N/A

A PS102 Photo Sensor PS102 is not orderable, elevate the issue to the next level.

● Paper path test


● Visual inspection: Validate PS102 sensor flag operation

N/A

500 sheet Feeder Run Paper Path Test from Tray 3-6

CSR-A

Paper pickup drive assembly (1,500- sheet feeder)

RM2-6045 000CN ● Run Motor Test

●

Use Paper Path Test to feed media from this tray

CSR-A

Paper feed roller assembly RM1-8411 010CN Fault isolation technique: Snowplow / Floss

N/A



1. Verify the customer has followed steps for clearing jams on the control panel.

2. If needed, help customer remove the paper from the specific area.

3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to the paper size designation. Ensure that the tray is not filled above the fill mark on the tray.

Verify that the media in use meets the printer’s specifications.

HP LaserJet Enterprise 600 M601, M602, M603 Printers — 13.A2.Dx Errors Doc ID c04589332

4. Verify that the pickup, feed, and separation rollers for the Tray paper is pulled from are installed correctly and not worn or damaged.

If worn or damaged, replace the rollers.

Paper feed roller assembly part number: RM1-8411–010CN

Registration roller assembly part number: RM1-8413–000CN



5. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the specified tray pickup assembly (TRAY 2) or Pickup drive side plate assembly (Tray 3–5).

Pickup drive side plate assembly (500-sheet feeder) part number: RM1-8441-000CN

HP LaserJet Enterprise M604, M605, M606 — Tools for troubleshooting: Component test Doc ID c04619771

Paper pickup drive assembly part number: RM1-8415-000CN

6. After completing the previous step, run a paper path test from ALL trays to see if the issue persists, and which specific sensor is detecting the jam.

HP LaserJet Enterprise M604, M605, M606 — Tools for troubleshooting: Paper path and sensor diagnostic tests Doc ID c04619767

7. If the issue persists, determine where the leading edge of the paper is when the jam occurs.

● Does the paper exit the Tray?

● is it stopped right as it exits the Tray, and before the Paper Feed Roller Assembly?

● Is it stopped in Paper Feed Roller Assembly?

8. If the jam occurs prior to the Paper Feed Roller Assembly, or from any of the HCI paper feed sensors, the most common issue is dirty, worn, or damaged Pick and Feed rollers. Check rollers and replace Pick and Feed rollers as needed.



9. Help the customer perform and manual sensor test to verify the sensor (PS1603 or PS1703) is working properly.




10. If the issue persists, replace Top plate front assembly (500 sheet feeder) for the specified tray that corresponds to the sensor reporting the jam.

11. If paper is stuck “IN” the Paper Feed Roller Assembly, replace the Paper Feed Roller Assembly.



1. Verify the customer has followed steps for clearing jams on the control panel.

2. If needed, help customer remove the paper from the specific area.

3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to the paper size designation. Ensure that the tray is not filled above the fill mark on the tray.

Verify that the media in use meets the printer’s specifications.







HP LaserJet Enterprise 600 M601, M602, M603 Printers — 13.A2.Dx Errors Doc ID c04589332

4. Verify that the pickup, feed, and separation rollers for the Tray paper is pulled from are installed correctly and not worn or damaged.

If worn or damaged, replace the rollers.



5. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the specified tray pickup assembly (TRAY 2) or Pickup drive side plate assembly (Tray 3–5).


HP LaserJet Enterprise M604, M605, M606 — Tools for troubleshooting: Component test Doc ID c04619771

Paper pickup drive assembly part number: RM1-8415-000CN

6. After completing the previous step, run a paper path test from ALL trays to see if the issue persists, and which specific sensor is detecting the jam.


7. If the issue persists, determine where the leading edge of the paper is when the jam occurs.

● Does the paper exit the Tray?

● is it stopped right as it exits the Tray, and before the Paper Feed Roller Assembly?

● Is it stopped in Paper Feed Roller Assembly?

8. If the jam occurs prior to the Paper Feed Roller Assembly, or from any of the HCI paper feed sensors, the most common issue is dirty, worn, or damaged Pick and Feed rollers. Check rollers and replace Pick and Feed rollers as needed.



9. Help the customer perform and manual sensor test to verify the sensor (PS1603 or PS1703) is working properly.




10. If the issue persists, replace Top plate front assembly (500 sheet feeder) for the specified tray that corresponds to the sensor reporting the jam.

11. If paper is stuck “IN” the Paper Feed Roller Assembly, replace the Paper Feed Roller Assembly.









13.B2.Az Jam in top coverA media stay jam has occurred in the top cover at the image area.

Paper present at PS103 after specified time limit passed

● 13.B2.A1

This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS103) when printing from the Tray 1.

● 13.B2.A2

This jam occurs when the media is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (PS103) when printing from the Tray 2.

● 13.B2.A3

This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS103) when printing from the Tray 3.

● 13.B2.A4

This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor PS103) when printing from the Tray 4.

● 13.B2.AD

This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS103) when printing from the Duplexer.


1. Open top cover and check for media jammed in feed area.


2. Open up the registration jam removal plate and remove any piece of paper or debris found.

3. Test the top of page sensor (PS103) to ensure that it moves freely.

4. Check under toner cartridge at transfer area, make sure everything is properly seated and there are no damaged parts.

5. Ensure the type and quality of the media that you are using meet HP specifications.











● Administration

● Troubleshooting


7. Test Registration Sensor Test (TOP sensor) (PS103) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly.

8. Test the Media Width sensors PS106 and PS108. If defective, replace.

Paper size sensor/detect assembly part number: RM1-4525-000CN

9. If sensor functioning properly, run a few pages to check where the leading edge of the paper actually stops.

10. If any test shows a defective part, replace the appropriate assembly.

13.B2.D1 Jam in top coverPaper delay jam in top cover of the image area. Paper did not reach the Top-of-Page (TOP) sensor (PS103) in the specified time when feeding from Tray 1.





2. Open the registration jam removal plate and remove any piece of paper or debris found.

3. Close the top cover and allow the printer to clear the rest of the paper path, and then test the print job again.

4. If the error persists, verify that the tray guides are set correctly. Ensure that the guides are not too tight against the paper edges. For loading help, see HP LaserJet Enterprise 600 M601, M602, M603 Printers— 13.A2.Dx Errors Doc ID c04589332

5. Verify that the media meet specifications for the printer.

6. Ensure that the tray 1 pickup and separation rollers are installed correctly and show no damage or wear.

7. NOTE: Clean the rollers with a dampened lint free cloth or paper.

Clean or replace the pickup, feed, and separation rollers as needed.

8. If the error persists, contact customer support.

Recommended action for agents








4. If the error persists, verify that the Tray 1 guides are set correctly for the paper size loaded. Ensure that the guides are not too tight against the paper edges.


6. Check for worn-out Tray 1 pick, feed, and separation rollers for the failing tray. Replace the rollers if they are worn out.

Part number: Roller, paper pickup (part of Tray 1 roller kit): E6B67-67906

7. Floss the paper path to dislodge any small pieces of paper that might be stuck in the printer. You can use and direct the customer to use the following video: Removing Hard to Find Paper Path Blockages

a. Run a paper path test from Tray 1.

b. Ensure that the Tray 1 pickup solenoid (SL102) is activated and that the tray rises so that the paper comes in contact with the Tray 1 pickup roller.

c. Ensure that the Tray 1 pickup roller rotates, picks up a sheet of paper from Tray 1, and feeds into the printer.

d. If any of the operations fail, replace the Tray 1 pickup assembly.

Multipurpose (Tray 1) pickup assembly: RM2-6323-000CN

8. Check Tray 1 pick and feed operation.

9. Perform a manual sensor test on the top of page sensor (PS103). If the sensor test fails, evaluate the case for a printer replacement. PS103 cannot be replaced.


https://www.youtube.com/watch?v=x8GSR7-QuW0&feature=youtu.be

10. Check the registration assembly. Replace the registration assembly as needed.

13.B2.Dz Jam in top coverPaper delay jam in top cover of the image area. Paper did not reach the Top-of-Page (TOP) sensor (PS103) in the specified time.

The “Z” indicates the source from which the paper was pulled.

● 13.B2.D0: Paper did not reach the Top-of-Page (TOP) sensor (PS103) in the specified time.

● 13.B2.D2: Media did not reach the Top-of-Page (TOP) sensor (PS103) when feeding from Tray 2.





● 13.B2.DD: Media did not reach the Top-of-Page (TOP) sensor (PS103) when feeding from the duplexer.






13.B2.Dz Jam in top cover 55

4. If the error persists, verify that the tray guides are set correctly. For loading help, see HP LaserJet Enterprise 600 M601, M602, M603 Printers— 13.A2.Dx Errors Doc ID c04589332



Recommended action for agents





4. If the error persists, verify that the tray guides are set correctly. For loading help, see HP LaserJet Enterprise 600 M601, M602, M603 Printers— 13.A2.Dx Errors Doc ID c04589332


6. Check for worn-out tray feed and separation rollers for the failing tray. Replace the rollers if they are worn out.

7. Floss the paper path to dislodge any small pieces of paper that might be stuck in the printer. You can use and direct the customer to use the following video: Removing Hard to Find Paper Path Blockages








https://www.youtube.com/watch?v=x8GSR7-QuW0&feature=youtu.be

13.B2.DE Jam in top coverEnvelope did not reach the Top-of-Page (TOP) sensor (PS103) when feeding from the envelope feeder.






4. If the error persists, verify that the guides in the envelope feeder are set correctly and that the feeder is not over filled.






13.B2.DE Jam in top cover 57



4. If the error persists, verify that the guides in the envelope feeder are set correctly and that the feeder is not overfilled.


6. Check the envelope feeder pick and feed operation.

a. Run a paper path test from envelope feeder.

b. Ensure that the envelope feeder picks up an envelope and feeds it into the printer.

c. If the envelope feeder does not function correctly, replace envelope feeder.

Envelope feeder part number: F2G74-67901



13.B2.DF Jam in top coverThe Top-of-Page (TOP) sensor (PS103) sensed paper at registration when printer was turned ON.













4. If the error persists, verify that the tray guides are set correctly for the paper size loaded. Ensure that the guides are not too tight against the paper edges.



13.B2.E2 Jam in top coverMedia jam in top cover at image area due to door open.




1. Make sure all doors and covers are closed and re-send job.



1. Make sure all doors and covers are closed and re-send job.

2. If all doors are closed and message still persists, Test SW101 Door open detection switch using the diagnostic tests.

If test fails replace the switch.

Push switch (SW6) Right cartridge door open switch part number: WC2–5637–000CN

Button switch (SW21) for the 550–sheet paper tray feeder part number: WC2–5806–000CN

13.B2.FF Jam in top coverMedia residual jam in top cover at image area.

Paper present at PS103 at power on or after clearing jam.



2. Check under toner cartridge at transfer area, make sure everything is properly seated.

3. Test the top of page sensor (PS103).

13.B9.Az Fuser jamPaper says jammed in fuser (delivery). Paper did not exit the Fuser Delivery Sensor (PS700) after the specified time.

The “Z” indicates the source from which the paper was pulled.


Error Sensor Paper Source

13.B9.A1 PS700 Tray 1

13.B9.A2 PS700 Tray 2

13.B9.A3 PS700 Tray 3

13.B9.A4 PS700 Tray 4

13.B9.AD PS700 Duplex








Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Visual inspection of fuser, (fuser sleeve, pressure roller for blockage or damage).

● Visual inspection of output rollers

● Manual Sensor Diagnostic Test (PS700 – Fuser Output Sensor)

CSR-A

● 13.B9.A1

Multi-Feed jam is detected when printing from Tray 1.

● 13.B9.A2


● 13.B9.A3


● 13.B9.A4


● 13.B9.AD

Multi-Feed jam is detected when printing from the Duplexer.


CAUTION: Be careful. The fuser is HOT. Allow it cool if you need to remove debris from in and around the pressure heating components.






5. Check the transfer roller at the transfer area, ensure that everything is correctly seated and that there are no damaged parts. Replace the transfer as needed.

Transfer roller part number: E6B67-67904



CAUTION: Be careful. The fuser is HOT. Allow it cool if you need to remove debris from in and around the pressure heating components.







● Administration

● Troubleshooting


● Manual Sensor Test

7. Test the registration/TOP (PS103) sensor to verify that the sensor is functioning correctly. If the sensor does not function, ensure connector J94 on the DC controller is correctly seated and retest.

8. If the sensors are functioning, run a few pages to check where the leading edge of the paper actually stops.

9. Check the transfer roller at the transfer area, ensure that everything is correctly seated and that there are no damaged parts. Replace the transfer as needed.

Transfer roller part number: E6B67-67904

10. Check the paper feed assembly for broken parts or damage. Replace the paper feed assembly as needed.

Paper feed assembly part number: RM1-4548-000CN

11. Use the component test menu to check the drum motor M2.

a. If the motor does not function correctly, ensure connector J87 on the DC controller PCA is securely and correctly seated.

b. Check the main drive assembly for damage or blocked gears.

c. Retest the drum motor as needed.



d. If the drum motor continues to fail, replace the following as needed.

Drum motor part number: RM1-8358-000CN

Drum drive assembly part number: RM2-6920-000CN

12. If the error persists, replace the registration assembly.

Registration assembly part number: RM1-8413-000CN

13. If the issue persists, elevate the case using the Standard Support Process.

13.B9.Bz Fuser jamMulti-feed jam in fuser.

This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected.

● 13.B9.B1


● 13.B9.B2


● 13.B9.B3


● 13.B9.B4


● 13.B9.BD

Multi-Feed jam is detected when printing from the Duplexer.


1. Open the top and rear covers and then clear any jammed paper.

2. Ensure that the paper meets HP printer specifications.

3. Check Fuser delivery sensor for proper functionality and movement.

4. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.

5. Confirm the output bin rollers are turning.

6. Replace the fuser assembly.

Fuser kit: (110V) part number: E6B67-67901




13.B9.Bz Fuser jam 63




2. Ensure that the paper meets HP printer specifications.

3. Check Fuser delivery sensor for proper functionality and movement.

4. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.

5. Confirm the output bin rollers are turning.

6. Perform Manuel Sensor Test and check PS 700 Fuser delivery sensor. If found faulty then replace the fuser assembly.




7. Perform manuel sensor test and replace the replace the fuser assembly.




13.B9.Cz Fuser Wrap Jam.

This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (PS700).

(The printer has determined that the media is being wrapped around the fuser roller.)

Z = Fuser mode

● 13.B9.C1 (event code)

Fuser wrap jam when Auto Sense (Normal).


Fuser wrap jam when Normal.


Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code).


Fuser wrap jam when Heavy 1.


Fuser wrap jam when Heavy 2.



Fuser wrap jam when Heavy media 3.


Fuser wrap jam when Glossy media 1.





● 13.B9.CB (event code)

Fuser wrap jam when Transparency.

● 13.B9.CC (event code)

Fuser wrap jam when Label.

● 13.B9.CD (event code)

Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for specific code).



2. Ensure sure that the paper meets HP printer specifications.

If the customer media is within specifications, but curls up on the output bin, you can recommend:

● Open input tray and rotate new media so the top page is now the bottom page.

● Explain that the media curls and it is better if it curls down than up for printing to avoid fuser wrap jams.

3. Check to see if the paper jam is found wrapped around the fuser roller. If so and the media is within HP specifications for this printer replace the fuser assembly.




13.B9.Dz Paper delay jam at fuser area. Paper did not reach Fuser sensor (PS700) in designated amount of time after the Registration sensor.

● 13.B9.D1

Fuser delivery delay jam when printing from Tray 1.

● 13.B9.D2



● 13.B9.D3


● 13.B9.D4


● 13.B9.DD

Fuser delivery delay jam when printing with the Duplexer.




Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Visual inspection of fuser, (fuser sleeve, pressure roller for blockage or damage).

● Visual inspection of output rollers


CSR-A

Fuser Motor (M299) RM1-8928-000CN Run Component Test – Fuser Motor

N/A

Drum Drive Assembly RM2-6920-000CN Visual Inspect the white plastic collar that cradles the drum cartridge that is positioned around the drum drive gear. If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge.

N/A

Drum Motor (M102) RM1-8358-000CN Run Component Test – Drum Motor

N/A

Toner Cartridge Guides Toner cartridges guides are not orderable. Should the guides have visual damage please elevate the case providing detail of part failure.

Visual inspection of Toner Guide Rails

N/A

Transfer Roller E6B67-67904 Visual inspection of Transfer Roller

N/A

Paper Feed Guide Assembly RM1-4548-000CN Inspect belts for proper seating, movement, dirty, or damaged

N/A





The following are possible causes and areas that should be investigated.

● The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser.

● The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken.

● Fuser drive or delivery issue.

1. Determine where the Jam is located.

2. Open top cover and check under the toner cartridge.

3. Open rear output bin and check for media or obstructions.


Recommended action for call agents


Media stopped in the Toner/transfer area (Stopped BEFORE the Fuser):

1. Open top cover and check under toner cartridge for media or obstructions.

2. Ensure the Toner Cartridge and Transfer Roller are seated properly.

3. Check the toner cartridge guides and the transfer roller assembly. If either are damaged, replace the part.

Transfer roller assembly part number: E6B67-67904

4. Inspect the white plastic collar that cradles the drum cartridge that is positioned around the drum drive gear. If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge. Replace the drum drive assembly.

Drum drive assembly part number: RM2–6920–000CN

5. If collar is not broken, Test the drum drive motor M102 using the diagnostic test. If test fails replace the Drum Motor and Drum Drive Assembly.

Drum motor part number: RM1–8358–000CN

Drum drive assembly part number: RM2–6920–000CN

NOTE: On-site technician should remove the drum drive motor (M102) and the Drum Drive Assembly and inspect the drive gears for damage. If not damaged, perform a control panel test of the drum drive Motor to help determine if the problem is the motor or the drive gears.



Recommended action for service technicians


Media Stopped In or At the Fuser

CAUTION: The fuser might be HOT.

1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. as needed.

Fuser kit (110V) part number: E6B67-67901



2. Verify that fuser inlet guide is not detached or broken


● Administration

● Troubleshooting


4. Check the media path sensors in the sensor test (PS700). Verify the sensor is functioning correctly. If it is not, replace the fuser.




5. Touch Component Test.

6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly.




Recommended action for service technicians


If media Did not Stop "IN FUSER" or at "Toner/Transfer Area.

1. Check Media path between transfer and fuser. This includes the feed-guide assembly and the Feed-guide belts.

2. Inspect the small belts in the paper path between the Transfer Roller and the fuser for damage or movement issues. Replace if necessary.

Transfer roller assembly part number: E6B67-67904





3. Check if Belts are worn, dirty or damaged.

4. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN, Repair or Replace the feed-guide assembly.

Feed guide assembly part number: RM1–4548–000CN

13.B9.FF Residual Media jam Fuser Output Sensor.

Paper present at PS700 after specified time limit or on power up.


1. Open the top and rear cover and clear the jam in the indicated area.

2. Close the covers to allow the printer to attempt to clear the jam.

3. Verify the media meets HP specification for the printer.

4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage as needed.


5. Replace the fuser.






1. Open the top and rear cover and clear the jam in the indicated area.

2. Close the covers to allow the printer to attempt to clear the jam.

3. Verify the media meets HP specification for the printer.

4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage as needed.



● Administration

● Troubleshooting

13.B9.FF 69



6. Test the Fuser Delivery sensor (PS700) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser.




7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly.

Fuser drive assembly part number: RM2-6321-000CN

For instructions:


13.D3.Bz

Multi-feed to duplex re-feed jam

● 13.D3.B1

The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.

● 13.D3.B2

The fuser is printing in fuser mode Normal.

● 13.D3.B3

The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode).

● 13.D3.B4

The fuser is printing in fuser mode Heavy 1.

● 13.D3.B5


● 13.D3.B6

The fuser is printing in fuser mode Heavy media 3.

● 13.D3.B7

The fuser is printing in fuser mode Glossy media 1.

● 13.D3.B8


● 13.D3.B9




1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge.

2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.

3. Test duplexing from multiple trays to see if issue is TRAY specific or not.

If jam occurs from specific tray Troubleshoot tray pick and feed issue.

4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.

5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.

6. Check and Clean the status charge eliminator properly. (Next to transfer roller).










7. Ensure all connections to duplex on the DC are properly seated.

8. If needed, replace the duplex unit and the fuser and test.

Duplexer part number: RM2-7656-000CN




13.D3.Dz Late to duplex re-feed jam.

● 13.D3.D1



The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.

● 13.D3.D2

The fuser is printing in fuser mode Normal.

● 13.D3.D3

The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode).

● 13.D3.D4


● 13.D3.D5


● 13.D3.D6

The fuser is printing in fuser mode Heavy media 3.

● 13.D3.D7


● 13.D3.D8


● 13.D3.D9

















If jam occurs from specific tray, troubleshoot tray pick and feed issue.



6. Check and clean the status charge eliminator properly. (Next to transfer roller).

7. Ensure all connections to duplex on the DC are properly seated.

8. If needed, replace the duplex unit and the fusing assembly and test.

Duplexer part number: RM2-7656-000CN




13.E5.FF A power on jam has occurred.


Check the printer for a jam. See the clear jams section in the service manual.

13.EA.FF A door jam has occurred.


1. Check the printer for any paper. Open all doors and access covers and remove any paper found.

2. Ensure all doors and covers are securely and completely closed.






Use the component test to isolate a faulty door switch or sensor.

13.EE.FF A door jam has occurred.







Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.EE A power on jam has occurred.







13.FF.FF A power on residual paper jam has occurred.

This error has no specific sensor designated. It could be any sensor in the media feed path.









1. Check the printer for a jam.

2. Look for media present or obstructions in paper path.

View event log to determine if other Jam errors are occurring and troubleshoot those errors.

3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

4. Replace parts as determined by Sensor tests or obstructions.


20.* errorsErrors in the 20.* family are related to the printer memory. The page might require more memory than the printer has available.

Recommended actionUse the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at www.hp.com/go/contactHP.

1. Touch the OK button to continue.

2. Reduce the page complexity.

3. Add product memory.

21.* errorsErrors in the 21.* family are related to the printer memory and complexity of the image being printed. The page might require more memory than the printer has available.


Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at www.hp.com/go/contactHP.

1. Touch the OK button to clear the error.

2. Reduce the page complexity.

3. Add product memory.





32.XX.YZ and 33.XX.YZ Error Messages

32.08.A1, 32.08.A2, 32.08.A3An event related to starting the printer.

32.08.A1 (event code)

Shutdown event. Boot after abnormal shutdown.


Boot from normal shutdown event.


Regular boot event.

Recommended action


32.1C.XX 32.1C.05 (event code)

The restore job ticket was submitted with invalid credentials.

32.1C.06 (event code)

The backup job ticket was submitted with invalid credentials.


Backup restore permissions error.

There was an error during the creation, read, or write of the restore file.


Not enough disk space to perform backup/restore or network share issue.

There was an error during the creation, read, or write of the backup file.


Tried to restore a backup file that was not valid for this printer.

The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.

32.1C.0A (event code)

Backup file is invalid

The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.

32.1C.0D (event code)


Backup/restore failed, auto-reboot failed, or the printer might be busy.


Backup/restore timeout while communicating with the engine.

The backup was aborted because the printer is busy.

32.1C.13 (event code) and 32.1C.14 (event code)

Not enough space exists to perform the backup.

The backup was aborted because the disk is at a critical level or full.

Scheduled backup failure.


Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature.

32.1C.2E (event code)

The restore was aborted because the printer is busy.

32.1C.2F (event code)

Reset failure.


The backup operation completed successfully (informational).


The backup operation encountered an error (informational).


The backup operation completed, but with a warning message (informational).


A component in the backup file is not supported by the current version of firmware and will not be restored (informational).


A component in the backup file is not transferable to another printer and will not be restored (informational).


Some data was not included in the backup file (informational).


An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).


32.1C.XX 77

Some data was not restored from the backup file (informational).


The backup job ticket was submitted using an invalid network path.


The backup job ticket was submitted with a bad encryption.


An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.


Reset aborted. Backup/restore in progress (informational).


Reset aborted (informational).


Unknown reset error (informational).


The restore operation completed successfully (informational).


The restore operation encountered an error.


The restore operation completed, but with a warning message.


The restore job ticket was submitted using an invalid network path.


The restore job ticket was submitted with a bad encryption personal identification number (PIN).


An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file.


An unusual error occurred when running the restore.




Verify the credentials that were submitted. Check the domain, user name, and password.


Verify the credentials that were submitted. Check the domain, user name, and password.


Retry the job.


● Retry the job.

● Remove stored jobs and retry.

● Use a larger capacity storage device.

● Check the network share.

Remove any stored jobs, and then retry.

If the error persists, try using a larger capacity storage device and check the network share settings.


Use a valid backup file.


Use a valid backup file.

Reboot, and then observe the state of the printer.

If the error persists, perform a partition clean from the Preboot menu.


Reboot, and then retry the backup/restore.


Wait until the printer is idle, and then try again.

32.1C.13 (event code) and 32.1C.14 (event code)

Free up disk space, and then try again.


- Use the current backup file.

32.1C.2E (event code)

Wait until the printer is idle, and then try again.

Turn the printer off then on, and then retry.

32.1C.2F (event code)

Turn the printer off then on, and then retry.



















Check that a share was provided as part of the network path (not blank).

Check that the server and the share exists.

Check that the user has permission to access the share on the provided server.


Verify that the encryption personal identification number (PIN) meets the restrictions for the printer.


Retry the job.

If this does not resolve the issue, turn the printer off then on again and retry the job.

If the error persists, perform a Format Disk using the Preboot menu.











Review the error log to see specific details about the failure.


Review the error log to see specific details about the failure.


Check that a share was provided as part of the network path (not blank).

Check that the server and the share exist.

Check that the user has permission to access the share on the provided server.

Check that the path includes the compressed (ZIP) file name as part of the path.


Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.


Retry the job.


Retry the job.

33.01.xxA save or restore process has occurred.

● 33.01.01 (event code)

A restore process has occurred.

● 33.01.02 (event code)

A save process has occurred.

● 33.01.03 (event code)

Save recover functionality OK after previously being disabled.

Recommended action


33.02.01 Used board/disk installedUsed board disk installed.

33.01.xx 81

An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently lost.


1. Reinstall the used board or disk back into its original printer.

2. To save the data on the board or disk, turn the printer off. replace the board or disk with another board or disk.

3. To delete the data on the board or disk and continue, touch the OK button.

33.03.yz ● 33.03.01 (event code)

Save recover engine storage ID unexpected length.

● 33.03.02 (event code)

Data size mismatch unable to recover DCC MVRAM.


1. Turn the printer off, and then on.

2. If the error persists, perform a firmware upgrade.

3. If the error persists, re-seat the FFC (J97) on the DC controller and J100 on the formatter.

4. Perform a Format Disk.

5. If the device does not reboot to the Ready screen, download a firmware bundle to the device from the Preboot menu.

6. If the error persists, elevate the case using the Standard Support Process.

33.03.05 EFI Boot errorEFI BIOS event showing that a replacement formatter Recover attempt was unsuccessful.





This issue is caused by an unsuccessful formatter recovery after a formatter has been replaced.




2. If the error persists, replace the formatter.


33.03.06 EFI BIOSThe EFI BIOS has detected on boot that the Island of Data is not connected.

This event will only happen on a system that is in Production mode and both Save & Recover are enabled.





Re-seat cables on the DC controller and check for damage.

It is possible that when removing and reinstalling the formatter that any of these cables may get bumped or nicked causing this error.

Make sure to thoroughly inspect the cables especially call outs 2 and 3 (see following image).

33.03.06 EFI BIOS 83


33.04.01 Missing TPMA Trusted Platform Module is missing from a printer that previously had a TPM installed.

TPM accessory (optional): This system is using a TPM module installed as an accessory to protect data and it is not present. The original TPM must be returned or you can select the Stop Using option in the preboot TPM sub-menu. All data will be cryptographically erased and a reload of firmware from USB might be required.

TPM Standard (Standard on product): This system is using a TPM module installed at the factory to protect data and it is not present. Verify that the TPM is seated firmly on the formatter, in case of shifting during shipment. If the TPM has been removed for a formatter replacement, put the original TPM on the board. If the original TPM cannot be reinstalled or has become damaged, DO NOT replace any parts. Replace the printer.

Recommended action

1. Turn the printer off.


2. Reinstall the missing TPM module into the printer.

NOTE: If the TPM accessory was installed, you can also go to the Administration menu and under TPM, select the Stop Using option if you no longer want to use the TPM accessory.

3. Restart the printer.

33.04.02 Missing TPMThe wrong TPM is installed on a printer that previously had a different TPM installed.

TPM Optional device: This system is using a TPM module to protect data and it is not present. The original TPM module must be returned or you may select the Stop Using option in the preboot TPM sub-menu.

Recommended action


2. Reinstall the original TPM module into the printer.

3. Restart the printer.

4. Go to the Administration menu and under TPM and select the Enable and Use option.

NOTE: To no longer use the TPM device, go to the Administration menu and under TPM and select the Stop Using option.

33.04.03 Unknown TPMA used TPM has been installed on a printer that has not previously had a TPM installed.

TPM Optional device: This system is using a TPM module to protect data and it is not present. The TPM module currently installed is used to protect data in another device. The original TPM module must be returned or you can start using this TPM module by selecting the Enable and Use option in the preboot TPM sub-menu. You can also stop using a TPM altogether.

Recommended action

1. Turn the printer off and remove the TPM module. The printer will not be protected.

2. If choosing to protect the printer with the used TPM, refer to the "Install a new or re-enable an existing TPM after disabling a previous TPM" section of the http://h10032.www1.hp.com/ctg/Manual/c04499622 (c04499622).

33.04.04 or 33.04.05 Unknown TPMA new Trusted Platform Module is installed in a printer that had previously been configured to a different TPM accessory or a TPM installed from the factory.

This system contains a TPM module that is used to protect data in another device. The original TPM module that was shipped in the device must be reinstalled.

For units with a TPM accessory: If the original is unavailable, install a new TPM accessory.

For units that shipped with a TPM on board standard: If the original TPM installed in the factory is unavailable or damaged, DO NOT replace any parts. Elevate using the standard support process.

33.04.02 Missing TPM 85

http://h10032.www1.hp.com/ctg/Manual/c04499622




Recommended action for call center agents and onsite technicians


2. Turn the printer off, and then on. While the printer turns on, enter the Preboot menu.

3. From the Preboot menu, select Administrator, and then select TPM Config.

4. Select Get status, Enabled and then select Disable TPM and then confirmthe printer will reboot.

NOTE: After a message states that the printer is restoring, wait for the printer to restart and to be in a Ready state.

5. Print a configuration page, the event log, and collect the JDP log to verify that the TPM is disabled.

6. Turn the printer off, and then turn it on.

7. Open the Preboot menu.

8. From the Preboot menu, select Administrator, and then select TPM Config.

9. Select Get status, Disabled and then select Enable TPM and then confirmthe printer will reboot.

NOTE: Wait for the printer to restart and to be in a Ready state.

10. After the printer is initialized, print a Configuration Page to verify that the TPM is enabled.

NOTE: Never replace the TPM on a unit that shipped with one. The TPM that can be ordered is only available for adding a level of security on the device never had a TPM paired from the factory, a new one can not be installed for security reasons.


33.05.0z SureStart errorsA SureStart error has occurred.

The printer detected and recovered from a corrupted version of BIOS.

● 33.05.01 Boot code corrupt (event code)



The newly downloaded firmware failed to cryptographically validate the BIOS code.

● 33.05.04 Security alert

● 33.05.04 Upgrade corrupt (event code)









● 33.05.08 Invalid boot attempt (event code)

● 33.05.09 Downgrade attempted (event code)

Recommended action

1. For 33.05.01, 33.05.02, and 33.05.03: No action is necessary.

2. For all other errors: Download a firmware bundle to the printer from the Preboot menu.

Go to: HP FutureSmart - Latest Firmware Versions

NOTE: For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (Doc ID: c04863614).

33.05.1x Whitelisting errorsAn error occurred with a firmware file digital signature or an error with the certificate used to validate the firmware file certificate.


● 33.05.10 Firmware verification Error: XX (Event code)





Recommended action

1. Perform a Format Disk procedure.

HP Enterprise, HP Managed - Perform a Partial Clean or Format Disk to reset the printer

2. If the device does not reboot to Ready, download a firmware bundle to the device from the Preboot menu.


NOTE: Performing a Format Disk procedure is required before downloading a firmware bundle.

For more information on SureStart, go to HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual. Doc ID c04863614.



http://www.hp.com/cposupport/manual_set/c04863614.pdf






33.05.2x Intrusion detection errorsThe intrusion detection system has encountered an error.

The intrusion detection memory process determined an unauthorized change in system memory.


● 33.05.21 Potential intrusion (Event code)

The intrusion detection memory process heartbeat was not detected.


● 33.05.22 Cannot scan for potential intrusions (Event code)

The intrusion detection memory process did not initialize.


● 33.05.23 Intrusion detection not initialized (Event code)

● 33.05.24 Intrusion detection initialization error (Event code)


1. Turn the printer off then on.

2. Make sure that the printer is in a Ready state.

NOTE: Selecting Continue from the Preboot menu will not resolve the error. The printer must be turned off, and then on to clear the error allowing the printer to reboot to a Ready state.

NOTE: With firmware version 3.7, the following message “A disk or boot error has occurred. Clear Error. Press Any Key” is displayed when selecting Continue from the Preboot menu after encountering a 33.05.2z or 33.05.5z error. This message should be ignored.






For more information on the Intrusion Detection error, go to the following document: c04863614.

HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual

33.05.5z Intrusion detection errorsThe intrusion detection system has encountered an error.

The intrusion detection memory process determined an unauthorized change in system memory.




● 33.05.51 Potential intrusion (Event code)

The intrusion detection memory process heartbeat was not detected.


● 33.05.52 Cannot scan for potential intrusions (Event code)

The intrusion detection memory process did not initialize.


● 33.05.53 Intrusion detection not initialized (Event code)

● 33.05.54 Intrusion detection initialization error (Event code)











For more information on the Intrusion Detection error, go to the following document: c04863614.

HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual


40.00.01 USB I/O buffer overflow To continue, touch “OK”The USB buffer has overflowed.



Recommended action

1. Touch the OK button to print the transferred data (some data might be lost).

2. Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”The product has experienced a JetDirect buffer overflow.

Recommended action

1. Touch the OK button to print the transferred data (some data might be lost).

2. Check the host configuration.

40.00.03 EIO <x> buffer overflow To continue, touch “OK”Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.

Recommended action

▲ Touch the OK button to print the transferred data (some data might be lost).

40.00.04 EIO <x> bad transmission To continue, touch “OK”The connection between the product and the USB device has been broken.

Recommended action

1. Touch the OK button to clear the error message and continue printing.

2. Remove, and then reinstall the USB device.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”The USB device has been removed.

Recommended action

1. Touch the OK button to clear the error message (data will be lost).

2. Install the USB device.

40.08.0x USB storage accessory removedThe USB storage accessory has been removed.

x = 0 or 1; information code.

Secure file erase is enabled.

Recommended action



40.0x.05 USB storage accessory removedThe USB storage accessory was removed.

x = 1, 2, 3, 5, or 6; information code.

Recommended action


41.XX.YZ Error Messages41.01.YZ

Event log error message: 41.01.YZ.

An unknown misprint error occurred on the printer.

Y = Type, Z = Tray

● Y = 0: Photo Media (1, 2, or 3)

● Y = 1: Auto Sense (Normal)

● Y = 2: Normal (typed not from Auto Sense)

● Y = 3: Light media 1, 2, or 3 mode

● Y = 4: Heavy media 1



● Y = 7: Glossy media 1



● Y = A: Glossy film

● Y = B: OHT

● Y = C: Label

● Y = D: Envelope 1, 2, or 3 mode

● Y = E: Rough

● Y = F: Other mode

● Z = 0: From unknown tray

● Z = 1: From Tray 1



40.0x.05 USB storage accessory removed 91







● Z = D: From duplex





1. Touch OK to clear the error.

2. If the error is not cleared, Turn the printer off, and then on again.

3. If the error returns, check the wire harness from the laser scanner to the DC controller.

4. If the error persists, replace the laser/scanner assembly.

Laser/scanner assembly part number: RM1-8406-000CN

For instructions:

Remove and replace: Laser scanner See the Repair Service Manual for this product.

5. Replace the DC controller.

PCA, DC Controller part number: RM2-7643-000CN

For instructions:

Remove and replace: PCA DC Controller See the Repair Service Manual for this product.

41.02.00 ErrorA beam detected misprint error occurred.








1. To clear the error message, touch OK.

2. If the error persists, turn the printer off, and then on again.

3. Verify that the toner cartridge is in good condition and the shutter works properly. Swap toner cartridge to test as needed.

4. If the error returns, check the wire harness from the laser/scanners to the DC controller.

5. If the error persists, replace the laser scanner assembly and the Laser Scanner Cable.

Laser/scanner assembly part number: RM1-8406-000CN

For instructions:


41.03.YZ Unexpected size in tray <X>The printer detected a different paper size than expected.

Y = Type, Z = Tray

● Y = 0 Size mismatch. Detected media is longer or shorter than expected.

● Y = A Size mismatch. Detected media too long.

● Y = B Size mismatch. Detected media too short.

● Y = C Size mismatch. Inter-page gap error.

● Z = D Source is the duplexer.

● Z = E Source is the envelope feeder.

● Z = 1 Source is Tray 1.






1. Touch OK to use another tray.

2. Print a configuration page to verify the size and type to which the trays are set.

3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size.


4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multi-page feed.

5. Print internal pages from all trays to verify that this error only occurs when printing from the PC.

6. Verify that the Toner cartridge and the transfer roller are seated properly.

7. Check the rollers and make sure they are not worn smooth, or coated with paper dust or other debris. If the rollers are causing the issue, send the customer a roller kit.










8. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.

9. Check paper path sensors for proper operation and that they do not stick at all. Replace any damaged sensor or assembly.

10. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA.

11. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.

41.03.02 with slow printingSome instances of slow printing and 41.03.02 have been seen caused by timing issues with the correct size media loaded.




















8. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.

9. Check paper path sensors for proper operation and that they do not stick at all. Replace any damaged sensor or assembly.

10. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA.

11. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.

Lifter assembly part number: RM2-6335-000CN

12. Perform engine test with and without formatter

If engine tests does not print with the formatter installed but prints good without the formatter, replace the formatter.

13. Replace the PCA, DC Controller if formatter did not resolve the issue.


For instructions:




41.03.FZ Unknown Misprint ErrorThis is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following:

● 41.03.F0

● 41.03.F1

● 41.03.F2

● 41.03.F3

● 41.03.F4

● 41.03.F5

● 41.03.FD


1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.

2. Try the print job again.

Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.

3. If the error persists, print a Configuration Page and note the paper size for the tray in question.

● If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu.

● If the tray size sensors test as GOOD, replace the paper tray.

● If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller.

If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.

41.04.YZ Printer ErrorAn unknown misprint error occurred on the printer.

Y = Type, Z = Tray

● Y = 0: Photo Media (1, 2, or 3)












● Y = B: OHT

● Y = C: Label


● Y = E: Rough


● Z = D Source is the duplexer.

● Z = 0 Source is the envelope feeder.










1. Touch OK to clear the error .

2. If error does not clear, turn the printer off, and then on again.

3. Swap out or re-seat each toner cartridge to test it.

4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).

5. Re-seat the connections to the laser/scanner and the DC controller.

6. If the error persists, replace the affected laser/scanner.

Laser scanner part number: RM1-8406-000CN

For instructions:




7. Replace the DC controller.


For instructions:


41.05.YZ Unexpected type in tray <X>The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly.

Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use.

Y = Expected type, Z = Detected type

● Y = 0: Photo Media (1, 2, or 3)











● Y = B: OHT

● Y = C: Label


● Y = E: Rough


● Z = 0: Photo Media (1, 2, or 3)

● Z = 1: Auto Sense (Normal)

● Z = 2: Normal (typed not from Auto Sense)

● Z = 3: Light media 1, 2, or 3 mode

● Z = 4: Heavy media 1




● Z = 7: Glossy media 1



● Z = A: Glossy film

● Z = B: OHT

● Z = C: Label

● Z = D: Envelope 1, 2, or 3 mode

● Z = E: Rough

● Z = F: Other mode











1. Load the tray with the size and type of paper indicated, or use another tray if available.

2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.

3. Check all application and printer settings to make sure that the Type setting is correct.

4. Clean the Media sensor.




Paper pickup assembly part number: RM1-8415-000CN

41.wx.yz Error To continue, touch “OK”This section covers all other errors of the form 41.XX.YZ not covered in the previous sections.

A printer error has occurred.

wx = error type

y = fuser mode

z = input tray

● wx = 02 Beam detect misprint

● wx = 09 Sub thermistor abnormally high

● wx = 10 Pickup failure.

● wx = 11 Illegal Duplex.

● wx = 18 Scan line inclination adjustment

● wx = 20 Image drum HV

● y = 0: Photo Media (1, 2, or 3)

● y = 1: Auto Sense (Normal)

● y = 2: Normal (typed not from Auto Sense)

● y = 3: Light media 1, 2, or 3 mode

● y = 4: Heavy media 1



● y = 7: Glossy media 1



● y = A: Glossy film

● y = B: OHT

● y = C: Label

● y = D: Envelope 1, 2, or 3 mode

● y = E: Rough

● y = F: Other mode

● z = 0 Envelope feeder


● z = 1 Tray 1

● z = 2 Tray 2

● z = 3 Tray 3

● z = 4 Tray 4

● z = 5 Tray 5

● z = 6 Tray 6

● z = D Duplexer





1. To clear the message, touch the OK button.

2. If the message displays again, turn the printer off, and then on again.

3. If the error persists, replace the DC Controller PCA.


For instructions:


42.XX.YZ Error Messages42.XX.YZ

Internal system failure.


1. Turn the printer off then on, and retry.

2. If the error persists, clear the firmware image from the active partition by using the Format Disk procedure in the Preboot menu.

42.B0.01 or 42.B0.02Missing string in firmware error.

42.B0.01: UI or EWS requests a string ID that does not exist in the localization database.



42.B0.02: UI requests an image ID or media file that does not exist.

Recommended action for customersUse the following general troubleshooting steps to try to resolve the problem.

1. Turn the printer off, and then on. Retry the job.


Recommended action for call-center agents, and onsite techniciansFollow these troubleshooting steps in the order presented.

1. Turn the printer off, and then on. Retry the print job.

2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

NOTE: The Partial Clean option erases all data from the partitions, except for the firmware repository where a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the printer to a bootable state. Characteristics of a Partial Clean

● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted

● Rebooting the printer restores the firmware files from the Repository location, but does not restore any customer-defined settings.

● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for this printer

CAUTION: HP recommends backing-up printer configuration data before executing a Partial Clean to retain customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

3. How to execute a Partial Clean from a touchscreen control panel.

a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo.

Figure 7-20 Open the Pre-Boot menu

b. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.

c. Use the down arrow button to highlight Partial Clean and then touch the OK button.

d. Touch the OK button again.

e. Touch the Home button to highlight Continue, and then touch the OK button.

NOTE: The printer initializes.



47.XX.XX Error Messages47.00.xx

Back channel internal error.



2. Resend the print job.





3. If the error persists, perform a Format Disk procedure using the Preboot menu.

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.

47.01.xx Image transformer internal error.








3. If the error persists, clear the active partition by using the Format Disk item in the Preboot menu.


47.02.xx Job parser internal error.

47.00.xx 103
















47.03.xx Print job internal error.










47.04.xx Print spooler 9100 internal error.

















47.05.00 Print spooler framework internal error.


1. Turn the printer off, and then on again.


3. If the error persists, clear the active partition by using the Format Disk procedure from in the Preboot menu.

47.06.xx Print application internal error.

















48.XX.YY Error Messages48.XX.YY

A job framework internal error has occurred.


1. No action should be necessary.

2. If the error persists, upgrade the product firmware.

3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document. Go to, or search for:HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent) (c03122817)

49.XX.YY Error Messages

49.XX.YY Error To continue turn off then onA firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.


1. Turn the product off, and then on.

2. If the error persists, check the following:

● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.

● The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed.

● Upgrading the product firmware might help resolve the error. See the product user guide for more information.

When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product.

49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as:

● Printing files with unsupported programming commands

● A unique combination of user environment and user interactions with the product

● Interfacing with a third-party solution that was not designed to work with the product




● Specific timing, network traffic, or concurrent processing of jobs

Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product's power off and back on.

NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause.

If the error persists, use the troubleshooting flowcharts in this document. Go to, or search for:

.HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent) (c03122817)

50.WX.YZ Error Messages

50.10.YZ Fuser ErrorLow temperature thermistor 2.

Y = previous printer sleep state, Z = next printer sleep state



2. Ensure the printer is plugged directly into a wall outlet and that the outlet voltages matches the specification for the printer.

NOTE: Unplug the printer from any power-strip or uninterrupted power supply, and plug it directly into a wall socket.

3. Ensure the paper type and fuser mode are correct for the paper being used.

Check the size and type on the control panel Trays menu or use the EWS Trays menu

4. Make sure the paper type is set correctly on the printer and that the printer driver matches the type of paper being printed on.

5. Retest the printer.

6. If the error persists, please contact customer support at: www.hp.com/go/contactHP.


1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser assembly.




2. Reconnect the connector (J62) on the low-voltage power supply PCA.

50.10.YZ Fuser Error 107



3. If the error persists, replace the power supply unit.

Power supply (110v) part number: RM2-6301-000CN

Power Supply (220V) part number: RM2-6349-000CN

For instructions:

Remove and replace: Power Supply See the Repair Service Manual for this product.













1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser assembly.








For instructions:
















1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).

2. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser.




3. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).

4. Use the Component test under the Troubleshooting menu to test the fuser motor. If the motor test fails, replace the fuser motor.

Fuser motor assembly part number: RM1-8928-000CN

5. If the error persists, replace the fuser.




50.12.YZ Fuser Error 109


50.2X.YZ Fuser ErrorFuser warm up failure.

X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

50.2F.00 (for search reference)

Parts Prediction Qualification


Table 7-5 Printer diagnostics

Part Part Number Print Diagnostic CSR Level

Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Reseat fuser

● Check connector J128 (connects fuser to engine)

CSR-A

Power Supply Unit ● RM2-6301-000CN (110v)

● RM2-6349-000CN (220v)

● Check wire connections (J62)

● Try different power source, dedicated circuit, direct to wall














1. Turn printer power off and then back on again.

2. If the error returns, unplug the device from any power-strips or uninterrupted power supplies and plug directly in to a wall socket.

3. If error returns, power off the unit and wait till fuser has cooled.

4. Remove the fuser and check fuser for damage or obstructions. Reinstall or replace the fuser assembly as needed.




5. Check the connector (J128) between the fuser and the DC controller PCA.

6. If the error persists, replace the fuser assembly and then replace the power supply unit if needed or if the fuser has already been replaced.




50.3X.YZ Fuser ErrorLow temperature thermistor 1.












50.3X.YZ Fuser Error 111


1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. Replace the connector if it is damaged.

2. Reconnect the connector (J82) on the DC controller PCA.









For instructions:


50.4X.YZ Fuser ErrorThe fuser is overheating as registered by a high temperature at thermistor 1.



Printer diagnostics listed in the table below will qualify the associated part. Do not predict any additional parts; if another part is needed please follow the elevation path.


Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Reseat fuser


CSR-A


● RM2-6349-000CN (220v)



N/A












NOTE: Parts listed as CSR-A are to be installed by customers, unless they are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. Replace the connector if it is damaged.










For instructions:


50.6X.YZ Fuser ErrorDrive circuit fault.














1. Check the power source. Make sure the power source meets printer requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error.

2. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.




For instructions:


50.7X.YZ Fuser ErrorThe fuser pressure roller is not releasing from the heating roller.





Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Reseat fuser


CSR-A















2. Resend job.

3. If error returns, power off the unit and wait till fuser cooled.

4. Remove fuser and check fuser for damage or obstructions.

5. Re-Install fuser and test.

6. If the error persists, replace the fuser assembly.




50.9X.YZ Fuser ErrorLow fuser temp 2 error.







Fuser ● E6B67-67901 (110v)

● E6B67-67902 (220v)

● Reseat fuser



CSR-A


● RM2-6349-000CN (220v)



DC Controller (DCC) RM2-7643-000CN Check/reseat following connectors on DCC: J30, J85, J95, J96. J98













2. Ensure media type and fuser mode are correct for media being used.

3. If error returns, power off the unit and wait till fuser cooled.



4. Remove fuser and check fuser for damage or obstructions.

5. Re-Install fuser and test.

6. If the error persists, replace the fuser assembly.




7. If error returns, replace the power supply unit.



For instructions:


8. If error returns, replace the DC controller PC board assembly.


For instructions:


51.XX.YZ, 52.XX.YZ Error Messages51.00.yz

Laser/scanner error.

● yz = 10

Black bean detect error

● yz = 20

Black laser/scanner error





1. Reconnect connector (J145) on the laser/scanner.

2. Reconnect connectors (J86 and J93) on the DC controller.

51.00.yz 117


3. If the error persists, replace the laser/scanner.


For instructions:


52.wx.00 Laser/scanner error.

● wx = 00

laser/scanner motor startup error.

● wx = 20

Laser/scanner rotation error.





1. Reconnect connector (J145) on the laser/scanner.

2. Reconnect connectors (J86 and J93) on the DC controller.

3. Use the scanner motor (M108) drive test in the Component Test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.


For instructions:


NOTE: Listen for a high pitched whine from the motor.

4. If the error persists, replace the laser/scanner.


For instructions:





54.00.03 errorA sensor error has occurred.

Environmental sensor (TH3) failure.





1. Turn the printer off, and then reconnect the connector (J63) on the DC controller PCA. Turn the printer on.

2. If the environment sensor has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J63) on the DC controller PCA.

3. If the error persists, replace the environment sensor assembly.

Environment sensor assembly part number: RM1-8438-000CN

54.06.21 errorA sensor error has occurred.

Primary laser/scanner beam detect abnormality.






2. If the printer has had parts removed or replace, check the connector (J93) on the DC controller PCA.

3. If the error persists, replace the laser/scanner assembly.

Laser scanner RM1 part number: 8406-000CN

For instructions:

54.00.03 error 119




55.XX.YZ, 56.XX.YZ Error Messages

55.00.yz To continue turn off then onDC controller PCA error.

● 55.00.01 (event code)

DC controller memory error.

● 55.00.03 (event code

DC controller no engine response.

● 55.00.04 (event code

DC controller communications time-out.






2. If the error persists, replace the DC controller PCA.

DC Controller part number: PCA: RM2-7643-000CN

For instructions: Remove and replace: PCA DC Controller See the Repair Service Manual for this product.

55.0x.yy to.continue.off.onDC controller PCA error.

● 55.01.06 (event code)

NVRAM memory data error warning.

● 55.02.06 (event code)

NVRAM memory access error warning.







DC Controller PCA part number: RM2-7643-000CN




56.00.yz to continue off onOptional paper trays communication error.






2. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).

3. Check the input connectors for damage. If a connector is damaged, replace the connector.

Connector, drawer, 6P (500-sheet feeder) part number: VS1-7500-006CN

57.XX.YZ Error Messages57.00.01

Main fan (FN101) failure.









Recommended action for call-center agents and service technicians


1. Check the connector (J64) on the Power supply PCA and J96 on the DC controller PCA.

2. Turn the printer off, and then on. Listen for fan noise at the back left corner of the printer. If no noise is heard, replace the power supply fan (FN101).

Main fan part number: (FN101)

3. If the error persists, replace the main fan (FN101).

Main fan part number: (FN101)

4. If the issue persists, replace the DC Controller.


57.00.02 Cartridge right-side fan (FN102) failure.







1. Check the connector (J75) on the DC controller PCA.

2. Turn the printer off, and then back on. Listen for fan noise coming from the right side cover vent closest to the front of the printer. The fan should turn on approximately 1.5 minutes after power on.

NOTE: On some of the early units, the sound batting is catching on a component as the cover is being installed. The batting then can be sucked into the fan, preventing rotations. Manufacturing created a process to prevent this from happening.

Remove the side cover and cut off the sound batting that currently surrounds the fan.



Callout 1 - Remove the top, right corner of the batting as indicated with the dotted blue lines.

3. If no noise is heard, replace fan FN102.

Toner cartridge area right side fan part number: (FN102)



57.00.03 Cartridge left-side fan (FN103) failure.







1. Check the connector (J96) on the DC controller PCA and the connector (J66) on the low-voltage power supply assembly.

2. Turn the printer off, and then back on. Listen for fan noise coming from the left side cover vent nearest the front. The fan should turn on approximately 1.5 minutes after power on. If no fan noise is heard, replace fan FN103.

Toner cartridge area left side fan part number: (FN103)

57.00.03 123


3. If the fan is still not working, replace the power supply.

Power supply (110V) part number: RM2-6301-000CN

Power supply (220V) part number: RM2-6349-000CN

For instructions: Remove and replace: Power Supply See the Repair Service Manual for this product.



57.00.04 Laser/scanner fan (FN104) failure.








2. Turn the printer off, and then back on. Listen for fan noise coming from the center of the right side cover. The fan should turn on approximately 1.5 minutes after power on.

3. If no fan noise is heard, replace fan FN104.

Laser/scanner fan part number: (FN104)



57.00.05 Duplex fan (FN1501) failure.











2. Turn the printer off, and then on. Listen for fan noise at the left side of the printer. If no noise is heard, replace the duplexer (FN107).

Deflector, paper re-pickup (duplexer) part number: RC4-5907-000CN




58.00.03 ErrorDC controller CPU failure.





1. Turn the printer off and then back on.

2. Check all of the connectors on the DC controller PCA.



For instructions:


58.00.04 ErrorThe printer experienced a low voltage power supply unit malfunction.





58.00.03 Error 125




NOTE: This error might be caused by source power related issues.

Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues.

2. Ensure printer is plug into dedicated power outlet.

3. If error persists, replace the power supply unit.




58.00.05 ErrorEnvironmental sensor (TH3) failure.






2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA.

3. Reconnect the intermediate connector (J199) on the environmental sensor.

4. If the error persists, replace the environmental sensor (TH3).

Environment sensor assembly part number: RM1-8438-000CN

58.01.04 Error24V power supply error during operation.

During regular printing operation the 24V power supply experienced an error.
















58.02.04 Error24V power supply error during boot or wake.

During printer power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
















59.0X.YZ Error — To.continue.off.onThe product experienced a Motor error. The last 2 characters in the error code (YZ), indicates which motor is having the issue.

● 59.00.02, 59.00.03, 59.00.04 - Duplexer Motor or mechanism failure (M1501, M1502)

● 59.00.20, 59.00.90 - Feed motor (M101) failure (start-up or rotational)

● 59.00.30, 59.00.40 - Fuser motor (M299) failure

● 59.05.50, 59.05.60, 59.05.70 - Drum motor startup error, Drum motor (M102) failure





Go to, or search for this document for all 59.0X.YZ errors: HP LaserJet Enterprise M604, M605 and M606 series - 59.0X.YZ error To continue turn off then on See the Repair Service Manual for this product..

59.A2.02A tray 2 drive motor error has occurred.







1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.

2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.

3. Check the media stack surface sensor lever and place it in the correct position to move smoothly. Replace the media stack surface sensor lever if it is damaged.






4. If the error persists, replace the lifter drive assembly (Tray 2).

Lifter drive assembly part number: RM2-6335-000CN

59.A2.0z ErrorA printer error has occurred.







1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.

2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.

3. Replace the sheet feeder media stack surface sensor.

500-sheet paper feeder part number: F2G68-67901 (service)

4. If the error persists, replace the lifter motor for the specific sheet feeder.

Lifter drive assembly (500-sheet feeder) part number: RM2-6278-000CN

Lifter drive assembly (1,500-sheet feeder) part number: RM2-6044-000CN

60.00.0Y, 62.00.00 Error Messages

60.00.02 Tray 2 lifting errorA tray lift motor error has occurred.







1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.

2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.

59.A2.0z Error 129



3. Check the media stack surface sensor level and place it in the correct position to move smoothly. Replace the sensor lever if it is damaged.

4. Replace the media stack surface sensor.


5. If the error persists, replace the lifter drive assembly (Tray 2).


60.00.0z Tray z lifting errorA tray lift motor error has occurred.

● 60.00.03 - Tray 3 lifting error










1. Use the Tray/Bin manual sensor test to verify that the failing tray paper (SR1 and SR2) surface sensors are properly functioning.

2. If this part has been removed or replace, check the connector (1605 and 1608) on the on the paper feeder controller PCA.

3. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.

4. Replace the sheet feeder media stack surface sensor.


5. If the error persists, replace the lifter drive assembly (Tray 3-6).


62.00.00 To continue turn off the on.Internal system failure.





2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

3. If the firmware upgrade does not resolve the problem, replace the hard disk.

HDD kit part number: B5L29-67903

For instructions: Remove and replace: HDD See the Repair Service Manual for this product.


65.X0.A1 Output accessory disconnectedAn external paper handling accessory connection has been interrupted.



2. Make sure that all packing materials have been removed from the paper handling accessory.

3. Check the paper path for obstructions, or jammed paper.

4. Check the accessory cable connection.




2. Make sure that all packing materials have been removed from the paper handling accessory.

3. Check the paper path for obstructions, or jammed paper.

4. Check the accessory cable connection.

5. Turn the printer on. If the error persists, replace the accessory.

66.WX.YZ Error Messages

66.W0.YZ.device.failureAn external paper handling accessory error has occurred.

● 66.80.01 (event code)

Y-align malfunction

● 66.80.02 (event code)

Jogger malfunction

65.X0.A1 Output accessory disconnected 131


● 66.80.03 (event code)

Stapler malfunction

● 66.80.21 (event code)

Lift up malfunction

● 66.80.22 (event code)

Lift down malfunction

● 66.80.23 (event code)

Lift sensor malfunction

● 66.80.33 (event code)

Output roller malfunction

● 66.80.35 (event code)

Self priming malfunction

● 66.80.51 (event code)

System error (FW error)

● 66.80.55 (event code)

System error 5 (FW error)

● 66.80.56 (event code)


● 66.80.57 (event code)


● 66.80.58 (event code)


● 66.80.59 (event code)


● 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

● 66.80.61 (event code)

System error 11 (lifter task trouble)

● 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

● 66.80.63 (event code)



● 66.80.64 (event code)


● 66.80.65 (event code)


● 66.80.70 (event code)

Page-info in flush

● 66.80.71 (event code)

Flush request in PDLV

● 66.80.72 (event code)

Delivery notice error

● 66.80.73 (event code)

Flush request in checking paper path

● 66.80.74 (event code)

Checking paper path start in PDLV

● 66.80.75 (event code)

Flush request in flush

● 66.80.76 (event code)

Non-flush complete






2. If the error persists, replace the paper handling device.


70.00.00 Error To continue turn off then onDC controller failure.








2. If the error persists, replace the DC controller.



80.XX.YY, 82.XX.YY Error Messages

80.0x.yz Embedded Jetdirect ErrorAn Embedded HP JetDirect print server critical error has occurred.

● 80.01.80 : (event log) No heartbeat

● 80.01.81 : (event log) Reclaim timeout

● 80.01.82 : (event log) Invalid data length

● 80.01.8B : (event log) Invalid max outstanding packet header field

● 80.01.8C : (event log) Invalid channel mapping response

● 80.03.01 : (event log) No PGP buffers

● 80.03.02 : (event log) Channel table full

● 80.03.03 : (event log) Producer index not reset

● 80.03.04 : (event log) Consumer index not reset

● 80.03.05 : (event log) Queue position size too small

● 80.03.06 : (event log) Transport overflow

● 80.03.07 : (event log) No overflow packets

● 80.03.08 : (event log) Invalid identify response

● 80.03.09 : (event log) Invalid channel map return status

● 80.03.10 : (event log) Invalid reclaim return status

● 80.03.12 : (event log) Datagram invalid buffer



● 80.03.13 : (event log) Max stream channels

● 80.03.14 : (event log) Max datagram channels

● 80.03.15 : (event log) Card reset failed

● 80.03.16 : (event log) Self-test failure

● 80.03.17 : (event log) Unknown PGP packet

● 80.03.18 : (event log) Duplicate I/O channel



2. Remove the RJ45 cable.


4. Reconnect the RJ45 cable.




2. Remove the RJ45 cable.


4. Reconnect the RJ45 cable.

5. If the error persists, replace the formatter.


For instructions:


82.73.46, 82.73.47 A hard disk or compact flash disk cleaning failed.

This error is usually caused by a failure of the disk hardware.


1. Turn the product off, and then on.

2. Reload the printer firmware.








2. Use the Format Disk item in the Preboot menu.


3. Reload the firmware.


98.0X.0Y Error Messages

98.00.01 or 98.01.00 Corrupt data in firmware volumeData corruption has occurred in the firmware volume.



2. Download and install the latest firmware.

Go to HP FutureSmart - Latest Firmware Versions.








98.00.02 Corrupt data in the solutions volumeData corruption has occurred in the solutions volume.






















98.00.03 Corrupt data in the configuration volumeData corruption has occurred in the configuration volume.








2. Download the firmware again, and then attempt the upgrade again.






98.00.04 Corrupt data in the job data volumeData corruption has occurred in the job data volume.













Recommended action


2. Make sure the printer is running the most current version of firmware.


3. Rerun the file erase function.


98.01.YY Partition manager errorCreate extended partition failed or failed to format secondary disk or unable to format partition.


1. Turn the printer off, and then on



4. If the issue is not resolved, use Erase and Unlock in the Preboot menu.


98.02.YY Partition manager errorUnable to wipe drive or drive not found.







98.03.YY Partition manager errorCorrupt data in data, config, firmware, or solutions volume.











99.00.01 Upgrade not performed file is corruptA remote firmware upgrade (RFU) was not performed.

This is a CRC error in the firmware image (bad image).

Recommended action

▲ Download the firmware upgrade file, and then attempt the upgrade again.


99.00.02 Upgrade not performed timeout during receiveA remote firmware upgrade (RFU) was not performed.

The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.

Recommended actionThe most common cause is an issue with the network environment.

1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.

NOTE: If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a good physical connection.

2. If the error persists, use the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

99.00.03 Upgrade not performed error writing to diskA remote firmware upgrade (RFU) was not performed.

This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.


1. Download the RFU file, and then attempt the upgrade again.

99.00.01 Upgrade not performed file is corrupt 139



2. If the error persists, run the Clean Disk process from the Preboot menu.

You will need to download the firmware from the Preboot menu.

For instructions on accessing the Preboot menu, go to, or searc h for this document: HP LaserJet Enterprise M604, M605, M606 - Pre-boot menu options.

3. If the error persists, replace the hard disk.




The issue is an I/O timeout when reading the header.

The most common cause is an issue with the network environment.

Recommended action






The issue is an I/O timeout when reading image data.

The most common cause is an issue with the network environment.

Recommended action





99.00.06 Upgrade not performed error reading upgradeA remote firmware upgrade (RFU) was not performed.






The issue is an unexpected read error when reading the header number and size.










The issue is an unexpected read error when reading the rest of the header.










The issue is an unexpected read error when reading image data.














99.00.09 Upgrade canceled by userA remote firmware upgrade (RFU) was not performed.

The RFU was canceled.

Recommended action

▲ Resend the remote firmware upgrade (RFU).


The RFU was canceled when reading the header number and size.

Recommended action



The RFU was canceled when reading the rest of the header, after reading the header number and size.

Recommended action


99.00.12 Upgrade not performed the file is invalidA remote firmware upgrade (RFU) was not performed.

The header number is 1, but the header size does not match version 1 size.

Recommended action

1. Download the remote firmware upgrade (RFU) file again.

Make sure that you download the file for the correct printer model.


2. Resend the RFU.






The header number is 2, but the header size does not match version 2 size.

Recommended action




2. Resend the RFU.


The file is invalid.

Recommended action




2. Resend the RFU.

99.00.2x There is a compatibility issue with the firmware.

The specific message varies depending on the cause, but the solution for each message is the same.

● 99.00.20 (event log)

The bundle is not for this product.

● 99.00.21 (event log)

The bundle is not signed with the correct signature, or the signature is invalid.

● 99.00.22 (event log)

The bundle header version is not supported by this firmware.

● 99.00.23 (event log)

The package header version is not supported by this firmware.

● 99.00.24 (event log)

The format of the bundle is invalid.

● 99.00.25 (event log)

The format of the package is invalid.

● 99.00.26 (event log)




A CRC32 check did not pass.

● 99.00.27 (event log)

An I/O error occurred while downloading the bundle.

Recommended action

1. 99.00.27 only: Turn the product off, and then on.

2. Download the correct firmware file, and then resend the firmware upgrade.


3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

99.01.xx A firmware install error has occurred.

The specific message varies depending on the cause, but the solution for each message is the same.

● 99.01.00

● 99.01.10

● 99.01.20

● 99.01.21

Recommended action

▲ Reload the firmware.

99.02.01 Firmware installation was successful.

Recommended action


99.02.09 Firmware upgrade cancelled by user.

Recommended action


99.09.yz ErrorsBios installer failure











99.09.60 Unsupported diskThis is a Preboot menu error.

The hard disk currently installed is not recognized or supported by the printer.

Recommended actionUse the following information to help resolve the issue.

Do NOT replace the formatter board. Follow the instructions below to install the correct hard disk drive for this printer.

1. Install the correct hard disk for this printer.



2. If needed, perform a remote firmware upgrade using the preboot menu.

For instructions on accessing the Preboot menu, go to, or search for this document: HP LaserJet Enterprise M604, M605, M606 - Pre-boot menu options (c04619836).

3.

99.09.61 Unsupported diskThe hard disk drive installed is not support in this printer.

The hard disk drive (HDD) is not encrypted and the printer is configured for an encrypted HDD.

Recommended action

NOTE: Do NOT replace the formatter board, it will not resolve this error.

▲ Access the Preboot menu, and then select Lock Disk to lock the disk.

a. Access the Preboot menu

b. Turn the product on.

c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.

d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.

99.09.60 Unsupported disk 145





e. Touch the OK button to select a menu item.

99.09.62 Unknown diskThis error indicates that there is an encryption mismatch between the HDD and the formatter.

This typically happens because an HDD was swapped into a device from another device.





Recommended action

NOTE: Do NOT replace the formatter board, it will not resolve this error.

1. Use the Preboot menu to unlock the disk.

a. Access the Preboot menu

b. Turn the product on.

c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.

d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.

e. Touch the OK button to select a menu item.

2. If a disk is to be reused in a different product, execute the Erase and Unlock procedure from the Preboot menu, and then reload the firmware.

▲ From the Preboot menu, open the following menus:

● Administration (select 3)

● Manage Disks (select 6)

● Boot Device (select 6)

● Erase / Unlock (select 2)

3. If the previous steps did not resolve the issue, replace the hard disk drive.

99.09.63 Incorrect diskThis error indicates that the expected encrypted Hard drive is not present.

This is expected behavior when installing a new Hard drive in a device where the previous Hard drive was encrypted.




Do NOT replace the formatter board.

1. Install the correct hard disk for this printer.



2. Follow the procedure to load firmware on a new hard disk, and then lock the disk to this printer.

For instructions on accessing the Preboot menu, go to, or search for this document: HP LaserJet Enterprise M604, M605, M606 - Pre-boot menu options (c04619836).

99.09.64 Disk NonfunctionalA fatal hard disk failure has occurred.


Do NOT replace the formatter board.

1. Determine if the hard disk needs to be replaced.

2. Is a eMMC being used as a temporary mass storage solution (eMMC must be present).

3. Enable eMMC from the preboot menus.

For instructions on accessing the Preboot menu, go to, or search for this document: HP LaserJet Enterprise M604, M605, M606 - Pre-boot menu options.

4. Power down the printer.

5. A broken hard drive must be removed to continue.

6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable.

7. Download firmware (This will automatically download to eMMC).

8. During download to eMMC, F/W clear data migration bit.

9. Replace the hard disk



99.09.65 Disk data errorDisk data corruption has occurred.


99.09.64 Disk Nonfunctional 147





▲ Use the Format Disk procedure from the Preboot menu, and then resend the RFU.

For instructions on accessing the Preboot menu, see this document: HP LaserJet Enterprise M604, M605, M606 - Pre-boot menu options.

NOTE: Do NOT replace the formatter board, it will not resolve the issue.

99.09.66 No boot device.A disk drive is not installed in the printer.


Do NOT replace the formatter board. Check the 99.09.XX Header for hard disk part number and Preboot menu instructions if needed.

1. Determine the customer's intended boot device (hard drive or eMMC).

2. Install a compatible hard disk drive or eMMC.

3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly.

4. If the error persists, replace the hard drive or eMMC.



eMMC kit part number: B5L32-67901

NOTE: Device is unusable until a new boot device is installed.

99.09.67 Disk is not bootable please download firmwareThis is an error indicating that there is no firmware installed on the disk.

This is usually the result of installing a new disk or performing a Format Disk operation from the Preboot menu.

NOTE: When installing a new hard drive or eMMC, the disk should be formatted through the Preboot menu, BEFORE loading firmware.


Do NOT replace the formatter board. Checkthe 99.09.XX Header for hard disk part number and Preboot menu instructions if needed.

1. Press any button to continue to the main Preboot menu.

2. Press the Help button to see the help text for the error.

3. Select the Administration menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the printer displays. Enter the password to proceed.




4. Select the Format disk option, select OK.

5. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the printer.



The user can now download a new firmware bundle to the printer.

If download fails to Hard drive, follow instructions listed in 99.09.64 error

99.39.64 eMMC NonfunctionalThe eMMC is not functioning.

Recommended actionUse the following information to resolve the issue.

Replace the eMMC.


NOTE: Device is unusable until a new eMMC is installed.

99.39.67 eMMC Not BootableData on the eMMC cannot secured or encrypted.

When the Hard drive is installed all data on the eMMC is automatically migrated to the Hard drive and erased from the eMMC. As long as the Hard drive is installed the eMMC is non-functional.

The customer bypassed data migration and put eMMC back in.

Recommended actionUse the following information to resolve the issue.

Replace the eMMC.


NOTE: Device is unusable until a new eMMC is installed.

99.XX.YY A message of this form indicates a firmware installation error.


▲ Reload the firmware.

99.39.64 eMMC Nonfunctional 149



Alphabetical control panel messages8

Use the following alphabetical message to see further information on the message.

Alphabetical messages

Accept bad signatureThe product is performing a remote firmware upgrade and the code signature is invalid.

Recommended action

▲ Download the correct firmware upgrade file for the product, and then reinstall the upgrade.


Bad optional tray connectionThe optional tray is not connected, not connected correctly, or a connection is not working correctly.

Recommended action


2. Remove and then reinstall the optional tray.

3. Reconnect the connectors for the tray.

4. If the problem continues, replace the connector for the tray.

<binname> full Remove all paper from binThe specified output bin is full.

Recommended action

▲ Empty the bin to continue printing.

CancelingThe printer is canceling the current job.

Alphabetical control panel messages 151


Recommended action


Canceling...<jobname>The printer is canceling the current job <jobname>.

Recommended action


Cartridge LowThis message appears even though the print cartridge is new.

Recommended action

1. Remove, and then reinstall the print cartridge.

2. Make sure a genuine HP supply is used.

3. If the error persists, replace the print cartridge.

Cartridge memory abnormalThis message appears even though the print cartridge is new.

Recommended action


2. Reconnect connector (J74) on the DC controller PCA.


Cartridge outThis message appears even though the print cartridge is new.

Recommended action


2. Make sure a genuine HP supply is used.


Checking engineThe printer is conducting an internal test.

Recommended action


152 Chapter 8 Alphabetical control panel messages

Checking paper pathThe printer is checking for possible paper jams.

Recommended action


Chosen personality not available To continue touch “OK”A print job requested a printer language (personality) that is not available for this printer. The job will not print and will be cleared from memory.

Recommended action

▲ Print the job by using a print driver for a different printer language, or add the requested language to the printer (if possible). To see a list of available personalities, print a configuration page.

a. From the Home screen on the printer control panel, go to the following menus: Reports > Configuration/Status Pages

b. Select Configuration Page, then select the Print button to print the pages.

CleaningThe printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.

Recommended action


Cleaning do not grab paperThe printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.

Recommended action


Clearing event logThis message is displayed while the event log is cleared. The printer exits the menus when the event log has been cleared.

Recommended action


Clearing paper pathThe printer is attempting to eject jammed paper.

Recommended action

▲ Check the progress at the bottom of the display.

Checking paper path 153

Close stapler/stacker multi bin mailbox doorThis message appears even though the stapler/stacker multi bin mailbox door is closed.

Recommended action

1. Reconnect the connector (J465) on the stapler/stacker controller PCA.

2. Check the stapler/stacker door sensor flag. If the flag is damaged, replace the sensor flag.

Sensor assembly (5-bin mailbox) part number: RM1-5096-000CN

Close top coverThis message appears even though the top cover is closed.

Recommended action

1. Verify that the switch (SW101) is properly functioning (open and close the top cover). If the switch fails the test, replace the switch.

2. Make sure that the switch flag—at the right-side of the top cover assembly, behind the control-panel display— is not damaged or missing. If the flag is damaged or missing, replace the top cover assembly.


4. If the problem persists, replace the top cover switch (SW101).

Cooling deviceThe printer is cooling.

Recommended action


Creating cleaning page...A cleaning page is being generated.

Recommended action


Data received To print last page press “OK”The printer is waiting for the command to print the last page.

Recommended action

▲ Touch the “OK” button on the control panel to print the last page of the job.

Event log is emptyNo printer events are in the log.


Recommended action


Expected drive missingThe printer cannot find the encrypted hard drive.

Recommended action

▲ Install the encrypted hard disk drive.

External device initializingAn external device is initializing.

Recommended action


Face Down Tray FullThis message is displaying even though the tray is not full.

Recommended action

1. Check the face down tray media full sensor flag and place it in the correct position to move smoothly. Replace sensor flag if damaged.

2. Use the Output bin full sensor (PS104) test in the Manual sensor test to verify that the sensor is properly functioning. If it is not, replace the sensor (PS104).

NOTE: When replacing the sensor, Check connector (J176) at face down tray media full sensor and DC controller PCA (J76) to make sure they are fully seated and the cable connectors are not damaged.

3. If error remains, replace the DC controller.


For instructions:


FIM Load Error Send full FIM on <X> portThe printer displays this message before the firmware is loaded at startup if an error has occurred during a firmware upgrade.

Recommended action

▲ Re-send the firmware upgrade.

Fuser Kit low10.23.60 (event code)

The printer indicates when a supply is low.


Recommended action






NOTE: After replacing the fuser, reset the fuser page counter by selecting New fuser kit in the Reset Supplies sub-menu.

Fuser Kit very low To continue, touch “OK”10.23.70 (event code)

The printer indicates when a supply is very low.

Recommended actionIf print quality is no longer acceptable, the customer (at a minimum) must order and pay for a replacement fuser assembly (fuser kit). However, HP recommends that the customer order and install a Maintenance Kit at this time.

Maintenance Kit (110–127 Volt) part number: F2G76A

Maintenance Kit (220–240 Volt) part number: F2G77A

NOTE: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

NOTE: After replacing the fuser, reset the fuser page counter by selecting New fuser kit in the Reset Supplies sub-menu.

Genuine HP cartridge installedA new genuine HP toner cartridge has been installed. The message appears for about 6 seconds before the printer returns to the READY state.

Recommended action


Genuine HP supply installedA new genuine HP supply has been installed.

Recommended action

▲ Touch the Hide button to remove this message.

HP Secure hard drive disabledThe hard disk drive has been encrypted for another printer.


Recommended action

▲ Remove the hard disk drive or use the Embedded Web Server for more information.

Incompatible <supply>The indicated supply <supply>is not compatible with this printer.

● 10.00.35 (event code)

Black print cartridge

● 10.23.35 (event code)

Recommended actionReplace the supply with one that is designed for this printer.





Incompatible suppliesPrint cartridges or other supply items are installed that were not designed for this printer. The printer cannot print with these supplies installed.

Event codes are supply specific.

Recommended actionTouch the OK button to identify the incompatible supplies.

Replace the supplies with those that are designed for this printer.

Initializing...The printer is starting.

Recommended action


Install Black CartridgeA supply item is either not installed or installed incorrectly.

● Black cartridge

10.00.15 (event code)

Recommended actionInstall the supply item or make sure that the installed supply item is fully seated.


Install FuserThe fuser has been removed or installed incorrectly.

Recommended action

CAUTION: The fuser can be hot while the printer is in use. Turn the printer off, and then wait for the fuser to cool before handling it.

1. Remove the output bin or stapler/stacker.

2. Remove the fuser entrance guide.

3. Remove the fuser.





Install suppliesMore than one supply is missing or is installed incorrectly.

Recommended action

1. Touch the OK button to identify the supplies that need to be replaced.

2. Touch the OK button a second time for more information about the specific supply.

3. Install the supply or make sure it is correctly installed and fully seated.

Internal disk device failure To clear touch “OK”The internal disk failed.

82.0X.YY (event code)

Recommended action

1. Touch the OK button to clear the error.

2. If the error persists, turn off the product, and then remove and reinstall the hard drive.

3. Turn on the product.

4. If the error persists, replace the internal hard drive.

Internal disk file operation failedA PJL system command attempted to perform an illogical operation, such as downloading a file to a nonexistent directory.

Recommended action

▲ Touch the OK button to clear the error.


Internal disk file system is fullA PJL system command attempted to write data to the internal hard disk drive but was unsuccessful because the hard disk drive is full.

Recommended action


Internal disk is write protectedThe internal hard disk drive is write protected and no new files can be written to it.

Recommended action


Internal disk not foundThe internal hard disk drive was not found at start up.

Recommended action

▲ Turn the printer off, and then on.

Internal disk not functional82.0X.YY (event code)

The internal hard drive is not correctly functioning.

Recommended actionTurn the printer off, remove and then reinstall the hard drive.

If the error persists, replace the internal hard drive.


For instructions:

Remove and replace: HDD See the Repair Service Manual for this product.

Internal disk not initializedThe internal hard disk drive file system must be initialized before it can be used.

Recommended action

▲ Initialize the internal hard disk drive file system.

For information on performing various actions on the hard disk drive, go to:

HP LaserJet, OfficeJet, PageWide, ScanJet - HP FutureSmart Firmware Device Hard Disk, SSD, and eMMC Security (white paper)

Internal disk file system is full 159



Internal disk spinning upThe internal hard disk drive device is spinning up its platter. Jobs that require hard disk drive access must wait.

Recommended action


Job not stapled due to mixed sizesThis message is displayed when the job to staple has more than one paper size (paper width).

Recommended actionPaper with different widths cannot be stapled. Use the same width paper for the entire print job.

Load Tray <X>: [Type], [Size]Load paper in Tray X as specified.

Recommended actionLoad paper in specified Tray.

If this message appears even though there is media loaded in the tray, perform the following.

1. Use the sensor tests to verify that the sensor is correctly functioning.

2. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely.

3. Reconnect the corresponding connector:

● MP tray: connector (J191) on the MP tray media feed sensor and the connector (J91) on the DC controller PCA.

● Printer cassette: connectors (J22) on the cassette media feed sensor and the connector (J1605) on the DC controller PCA.

● 1 X 500-sheet paper feeder cassette: connector (J32) on the paper feeder cassette media feed sensor and the connector (J1602) on the paper feeder controller PCA.

● Paper deck cassette 1: connector (J32) on the paper deck cassette 1 media feed sensor and connector (J1602) on the paper deck controller PCA 1

● Paper deck cassette 2: connector (J13) on the paper deck cassette 2 media feed sensor and connector (J1607) on the paper deck controller PCA 2.

● Paper deck cassette 3: connector (J13) on the paper deck cassette 3 media feed sensor and connector (J607) on the paper deck controller PCA 3.

Load Tray <X>: [Type], [Size] To use another tray, press “OK”This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the tray is configured for a different paper type or size than the print job requires.

Recommended action

1. Load the correct paper in the tray.


2. If prompted, confirm the size and type of paper loaded.

3. Otherwise, press the OK button to select another tray.

Loading program <XX> Do not power offPrograms and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number <XX> specifies a sequence number indicating the current program being loaded.

Recommended action


Manually feed: <Type><Size>This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.

Recommended action

1. Load the tray with requested paper.

2. If the paper is already in the tray, press the Help button to exit the message and then press the OK button to print.

3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

Manually feed output stack Then touch "OK" to print second sideThe printer has printed the first side of a manual duplex job and is waiting for you (or the applicable user) to insert the output stack to print the second side.

Recommended action

1. Maintaining the same orientation, remove the pages from the output bin.

2. Flip the document printed side up.

3. Load the document in Tray 1.

4. Touch the OK button to print the second side of the job.

Moving solenoidThe solenoid is moving as part of a component test.

Recommended actionTo exit press X.

No job to cancelYou have pressed the stop button but the printer is not actively processing any jobs.

Recommended action


Loading program <XX> Do not power off 161

No USB drive or files foundThe formatter was not able to detect the USB thumb drive.

This issue occurs when the formatter being installed has been previously installed in a different printer and the formatter NVRAM has become corrupt.


Follow these steps to try to resolve this error.

1. Try another thumb drive.

2. Try using both the rear and walk up USB ports.


Recommended action for call-center agents



2. Use both the rear and walk up USB ports.

3. If the error persists, install another formatter board.


For instructions:


4. If the error persists, elevate using the standard support process.

Recommended action for onsite technicians



2. Use both the rear and walk up USB ports.

3. If the error persists, install another formatter board.


For instructions:


4. If the error persists, elevate using the standard support process.

NON HP Supply InstalledThis message is displayed for about 6 seconds when a new non-HP supply is installed.

10.99.31 (event code)



Recommended action

1. Use a genuine HP supply for the printer.

2. If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.

Output Bin FullThis message appears even though the output bin is not full.

Recommended action

1. Make sure that the output bin sensor flag is not damaged and can move freely. If the flag is damaged, replace the flag.

Cover, top (M605n, M605dn, and M606dn) part number: RM2-6307-000CN

Cover, top (M604n and M604dn) part number: RM2-6919-000CN

Cover, top (M605x and M606x) part number: RM2-6306-000CN

2. Use the output bin full sensor (PS104) test in the Manual sensor test to test the sensor. If it does not respond, replace the output bin full sensor (PS104).

IC, photo interrupter (1,500-sheet feeder) part number: WG8-5849-000CN

3. Reconnect connector (J76) on the DC controller PCA.

Paused…The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until the memory is full.

Recommended action

▲ Press the Stop button.

Performing Paper Path TestA paper path test is being performed.

Recommended action


Please Wait...The printer is in the process of clearing data.

Recommended action


Printing engine test...The printer is printing an engine test page.



Recommended action


Printing stopped...Time has expired on the Print/Stop test.

Recommended action


Printing Configuration...The printer is printing the Configuration page.

Recommended action


Printing Event Log...The printer is printing the Event Log page.

Recommended action


Printing File Directory...The printer is printing the File Directory pages.

Recommended action


Printing Font List...The printer is printing the Font List pages.

Recommended action


Printing Help Page...The printer is printing the Help page.

Recommended action


Printing Menu Map...The printer is printing the Menu Map pages.


Recommended action


Printing Registration PageThe printer is printing the Registration pages.

Recommended action


Printing Supplies Status Page...The printer is printing the Supplies Status page.

Recommended action


Printing Usage Page...The printer is printing the Usage page.

Recommended action


Processing...The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message is replaced by a message that indicates the tray the job is using.

Recommended action


Processing... copy <x> of <y>The printer is currently processing or printing collated copies. The message indicates that copy number <x> of total copies <y> is currently being processed.

Recommended action


Processing duplex job Do not grab paper until job completesPaper temporarily comes into the output bin while printing a duplex job.

Recommended action



Processing job from tray <x>... Do not grab paper until job completesThe printer is actively processing a job from the designated tray.

Recommended action


ReadyThe printer is online and ready for data. No status or printer attendance messages are pending at the display.

Recommended action


RAM disk device failure To clear press “OK”The specified device failed.

Recommended action


RAM disk file operation failed To clear press “OK”A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action


RAM disk file system is full To clear press “OK”The RAM disk is full.

Recommended action


RAM disk is write protected To clear press “OK”The device is protected and no new files can be written to it.

Recommended action


RAM disk not initializedThe RAM disk file system must be initialized before it can be used.

Recommended action

▲ Initialize the RAM disk file system.


Ready <IP Address>The printer is online and ready for data. No status or printer attendance messages are pending at the display. The printer IP address displays.

Recommended action


Receiving UpgradeThe printer is receiving a firmware upgrade.

Recommended action

▲ Do not turn the printer off until it reaches the Ready state.

Remove one print cartridgeThe printer is testing the print-cartridge motor.

Recommended actionTo perform the test, remove the print cartridge. To cancel the test, press the Stop button.

To exit press X.

Remove USB accessoryThis message displays when an unsupported USB device is inserted into a host USB port on the printer.

Recommended action

▲ Remove the unsupported USB device.

Replace <supply>This alert appears only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated.

The supply does not need to be replaced now unless the print quality is no longer acceptable.

HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.

● 10.00.70 (event code)


● 10.23.70 (event code)

Fuser Kit


Ready <IP Address> 167




Recommended actionReplace the specified supply.

Or, configure the printer to continue printing by using the Manage Supplies menu.

Replace suppliesThis alert appears only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated.

The supply does not need to be replaced now unless the print quality is no longer acceptable.


Recorded event codes depend on which supplies are at the end of life.

● 10.00.70 (event code)


● 10.23.70 (event code)

Fuser Kit





Recommended actionTouch the OK button to find out which supplies need to be replaced.

Or, configure the printer to continue printing by using the Manage Supplies menu.

Resend external accessory firmwareAn external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the job uses the external accessory.

Recommended action

▲ Perform a firmware upgrade.




Resend UpgradeA firmware upgrade did not complete successfully.

Recommended action

▲ Upgrade the firmware again.


Restore Factory SettingsThe printer is restoring factory settings.

Recommended action


ROM disk device failed To clear press “OK”The specified device failed.

Recommended action


ROM disk file operation failed To clear press “OK”A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action


ROM disk file system is full To clear press “OK”The specified device is full.

Recommended action


ROM disk is write protected To clear press “OK”The device is protected and no new files can be written to it.

Recommended action


ROM disk not initialized To clear press “OK”The ROM disk file system must be initialized before it can be used.

Resend Upgrade 169


Recommended action

▲ Initialize the ROM disk file system.

Rotating MotorThe printer is executing a component test and the component selected is a motor.

Recommended action

1. Press the STOP button when ready to stop this test.

2. To exit, press X.

Size MismatchThis message appears even though the correct size paper is loaded in the correct paper tray.

Recommended action

1. Use the Tray 2 size switch (SW102) test in the Tray/Bin manual sensor test to test the switch. If it does not respond, replace the lifter drive assembly.

2. Reconnect connector (J122) on the Tray 2 media size switch, and then reconnect connector (J72) on the DC controller.

3. If the error persists, replace the lifter drive assembly.


Size mismatch in Tray <x>The paper in the listed tray does not match the size specified for that tray.

Recommended action

1. Load the correct paper.

2. Make sure that the paper is positioned correctly.

3. Close the tray, and then make sure that the control panel lists the correct size and type for the specified tray.

4. If necessary, use the control panel menus to reconfigure the size and type settings for the specified tray.

5. If error persists, use the tray/bin manual sensor test to test the switch.

Staple Cartridge lowThe printer indicates when a supply level is low. 20 to 50 staples remain in the cartridge.

Recommended actionReplace the staple cartridge.

Staple Cartridge very lowThe printer staple cartridge is at end of life.


Recommended actionReplace the staple cartridge.

Stapler/Stacker staple jamA stapler/stacker jam exists.

Recommended action13.89.33

Clear the jam. See the clear jams section in the service manual.

Sleep mode onThe printer is in sleep mode. Pressing a control-panel button, receiving a print job, or occurrence of an error condition clears this message.

Recommended action


Supplies lowMultiple supplies on the printer have reached the low threshold.

Recommended action

▲ Replace the supply when print quality is no longer acceptable.

Supply lowThe printer indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

When multiple supplies are low, more than one event code is recorded.

● 10.00.60 (event code)


● 10.23.60 (event code)

If print quality is no longer acceptable, replace the fuser kit.




Recommended actionIf print quality is no longer acceptable, replace the supply.



NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

Supply memory warningThe printer cannot read or write to the e-label or the e-label is missing.

Recommended action


Supply very low OR Supplies very lowThe printer indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

When multiple supplies are low, more than one event code is recorded.

● 10.00.70 (event code)


● 10.23.70 (event code)

Fuser Kit .

Recommended actionIf print quality is no longer acceptable, replace the supply.


NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

The unit has corrupt dataData corruption has occurred in the firmware volume.

● 98.00.01 : Corrupt data in the firmware volume

● 98.00.02 : Corrupt data in the solutions volume

● 98.00.03 : Corrupt data in the configuration volume

● 98.00.04 : Corrupt data in the job data volume

Recommended action for 98.00.01, 98.00.02, and 98.00.03

For 98.00.01 , 98.00.02 , and 98.00.03 , perform the following steps:






Recommended action for 98.00.04

For 98.00.04 , perform the following steps:


2. Run the file erase function.

For the steps to perform this procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.

Tray <X> empty: [Type], [Size]The specified tray is empty and the current job does not need this tray to print.

● X = 1

Tray 1

● X = 2

Tray 2

● X = 3

Tray 3

● X = 4

Tray 4

● X = 5

Tray 5

Recommended actionRefill the tray at a convenient time.

NOTE: This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is loaded. Remove the shipping lock and then load the tray.

If the message continues when the paper tray is properly loaded perform the following.

1. Swap tray cassette with another from the printer that is the same size and check whether the error follows the cassette. Replace cassette tray as needed.

Cassette (500-sheet feeder) part number: RM2-6275-000CN

Cassette (Tray 2 only) part number: RM2-6296-000CN

Recommended action for 98.00.04 173





2. Try actuating the Tray paper present sensor flag (See Service manual) and check for any damage of the part. If it is damaged, Replace the pickup and feed assembly.


3. If the sensor actuates fine and the error still persists, perform Manual sensor test to test the paper presence sensor.

4. If it fails replace the Feed sensor cable or sensor as needed.

Tray <X> liftingThe printer is in the process of lifting paper in the indicated tray.

● X = 2

Tray 2

● X = 3

Tray 3

● X = 4

Tray 4

● X = 5

Tray 5

Recommended actionTypically, no action is necessary.

If the message is persistent, see this document for troubleshooting: HP Enterprise LaserJet M601, M602, M603, M604, M605, M606 and M630 Series Printers - "Tray Lifting" Control Panel Message. (Hang Error) .

Tray <X> openThe specified tray is open or not closed completely.

● X = 2

Tray 2

● X = 3

Tray 3

● X = 4

Tray 4

● X = 5

Tray 5




Recommended actionClose the tray.

NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated.

If the error persists, use the Media size switches (SW102, SW2 , SW3, ) test in the Tray/Bin manual sensor test to test the switches. If they do not respond, replace associated the lifter drive assembly.

Tray <X> overfilledThe tray is filled above the stack-height mark.

● X = 2

Tray 2

● X = 3

Tray 3

● X = 4

Tray 4

● X = 5

Tray 5

Recommended actionRemove enough paper so that the paper stack does not exceed the limit for the tray.

NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated.

Type mismatch Tray <x>The specified tray contains a paper type that does not match the configured type.

Recommended actionThe specified tray will not be used until this condition is addressed. Printing can continue from other trays.

1. Load the correct paper in the specified tray.

2. On the printer control panel, make sure the paper type loaded in the tray matches the specified setting for the tray.

Unsupported drive installed To continue, touch “OK”A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer.

Recommended action


2. Remove the hard drive.


3. Turn the printer on.

Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”A non-supported supply has been installed.

OR

The print cartridge is for a different HP printer.

● XX = 00


Recommended actionInstall the correct supplies for this printer. See the parts chapter in the service manual for supply part numbers.

Unsupported tray configurationThe printer has too many optional trays installed.

Recommended action

▲ Turn the printer off, remove the unsupported trays, and then turn the printer on.

Unsupported USB accessory detected Remove USB accessoryA non-supported USB accessory has been installed.

Recommended action

▲ Turn the printer off, remove the USB accessory, and then turn the printer on.

USB accessory not functionalA parameter in the USB accessory is not correctly functioning.

Recommended action


2. Remove the USB accessory.

3. Insert a replacement USB accessory.

4. Turn the printer on.

USB hubs are not fully supported Some operations may not work properlySome USB hubs require more power than the printer has available.

Recommended action

▲ Remove the USB hub.


USB is write protected To clear press “OK”The device is protected and no new files can be written to it.

Recommended action


USB needs too much power Remove USB and then turn off and onA USB accessory is drawing too much electrical current. Printing cannot continue.

Recommended action

1. Turn the printer off, remove the USB accessory, and then turn the printer on.

2. Use a USB accessory that uses less power or that contains its own power supply.

USB not initializedThe USB device file system must be initialized before it can be used.

Recommended action

1. Enable the USB port using the following steps:

● FutureSmart 3:

a. From the Home screen on the printer control panel, open the following menus:

i. Administration

ii. General Settings

b. Select Enable Device USB.

c. Select Enabled, and then select Save.

d. Touch the Back button to return to the General Settings menu.

● FutureSmart 4:

a. From the Home screen on the printer control panel, select Settings.

b. Select Copy/Print.

c. Select Enable Device USB, and then select Enabled.

d. Touch the Back button to return to the Settings menu.


USB storage accessory removed Clearing any associated dataThis message displays for about 6 seconds after a USB device is removed.

USB is write protected To clear press “OK” 177


Recommended action

▲ Touch the OK button to remove this message.

USB storage device failure To clear press “OK”The specified device failed.

Recommended action


USB storage file operation failed To clear press “OK”A PJL file system command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action


USB storage file system is full To clear press “OK”The file system on the installed USB device is full.

Recommended action


Used supply installed To continue, touch “OK” OR Used supply in useOne of the print cartridges has been previously used.

● XX = 00


Recommended action

▲ If it is believed the customer purchased a genuine HP supply, help them go to www.hp.com/go/anticounterfeit.

Waiting for tray <x> to liftThe specified tray is in the process of lifting paper to the top of the tray (so it can correctly feed).

Recommended action


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Index

B

backup error 32.WX.YZ error 8reset error 8restore error 8

C

connector error 65.WX.YZ error 8

D

DC controller communication error 55.WX.YZ error 8

DC controller firmware error 70.WX.YZ error 9

digital sending error (firmware) 44.WX.YZ error 8

document feeder error 31.WX.YZ error 8

duplexer error 69.WX.YZ error 9

E

Embedded Jetdirect error 80.WX.YZ error 9

engine error (LaserJet) 46.WX.YZ error 863.WX.YZ error 8

engine error (PageWide) 61.WX.YZ error 8

event log error (firmware) 42.WX.YZ error 8

F

fan error 58.WX.YZ error 8

firmware communication error 49.WX.YZ error 8

firmware install error 99.WX.YZ error 9hard disk error 9

remote firmware upgrade error9

fuser error 41.WX.YZ error 8laser scanner error 8paper path error 8

fuser error (LaserJet) 50.WX.YZ error 8

H

hard disk partition error 98.WX.YZ error 9

I

input accessory error 67.WX.YZ error 9

input/output error 40.WX.YZ error 8

internal diagnostics error 90.WX.YZ error 9video display error 9

J

jam error (LaserJet) 13.WX.YZ error 7

jam error (PageWide) 13.WX.YZ error 7

job accounting error (firmware) 48.WX.YZ error 8job management error (firmware)

8job pipeline error (firmware) 8

job parser error (firmware) 47.WX.YZ error 8printer calibration error 8

L

laser scanner error (LaserJet) 51.WX.YZ error 852.WX.YZ error 8

last update 1

M

memory error 82.WX.YZ error 9EMMC error 9hard disk error 9

motor error (LaserJet) 59.WX.YZ error 8

N

Near Field Communication error 81.WX.YZ error 9Bluetooth error 9external I/O card error 9internal EIO error 9wireless error 9

O

output accessory error 66.WX.YZ error 8

OXPd/Web kit error 45.WX.YZ error 8

P

page error 21.WX.YZ error 7

paper handling error (LaserJet) 56.WX.YZ error 8

print bar error (PageWide) 62.WX.YZ error 8

printer memory error 20.WX.YZ error 7

R

real-time clock error 11.WX.YZ error 7

S

scanner error 30.WX.YZ error 7

Index 181

security error 33.WX.YZ error 8

sensor error 54.WX.YZ error 858.WX.YZ error 8

supplies error (LaserJet) 10.WX.YZ error 7

supplies error (PageWide) 17.WX.YZ error 7

system error (LaserJet) 62.WX.YZ error 8

T

tray motor error (LaserJet) 60.WX.YZ error 8

182 Index

Documents

HP LaserJet Enterprise M604, M605, M606 · 2021. 7. 19. · Error codes.....\ \376\3775\240\240How to search for printer documentation.....................\ WISE - How to access and