HP Business Technology Optimization Software Solution

© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.

Galin Grozev, CNSYS

HP Business Technology Optimization Software Solution Overview

2 1 February 2010

Network/Infrastructure

Systems/Servers

Applications OracleWeb-Logic

.NET

Service BBusiness Services

SAP J2EE

Financials HRMS

Federated CMDB

What is important?

Users and Business Processes

Quoteto

Cash

E-commercePortal

Windows Unix Mainframe AS400 Linux

Business outcomes

HP Software BTO portfolio

3

Project & PortfolioManagement

Center

CIO Office

CTO Office

SOACenter

SAP, Oracle, SOA, J2EE, .Net

QualityCenter

PerformanceCenter

Application Security Center

Application lifecycle

Business servicemanagement

IT service management

Business Availability

Center

Operations Center

Network Management

Center

Service Management

Center

Client Automation

Center

Data Center Automation

Center

Business service automation

Universal CMDB

Operations Orchestration

Industry’s most comprehensive IT management portfolio

STRATEGY APPLICATIONS OPERATIONS

Service portfolio management

Software-as-a-Service

1 February 2010


HP NetworkManagement Center

HP Network Management Center

Change &

Configuration

( Network Automation )

Fault & Availability Monitoring

( NNMi or NNMi Advanced )

IT Process Automation

( Operations Orchestration )

Performance Monitoring

( iSPI Performance for Metrics

iSPI Performance for Traffic

Performance Insight )

Advanced Services

( iSPIs for IPT, MC, MPLS )

Foundation

HP Network Management Center

BSM Dashboard

Routing Analysis

( RAMS )

Universal CMDB Run-time customizability and web service interfaces

Engineering Toolset

( iSPI NET )

6 November 1st, 2008

Network Node Manager i-software

innovative technology delivers low

TCO

intelligent automation reduces MTTR

intuitive design increases operator

efficiency and productivity

integrated solution increases

efficiency across IT

immense scalability decreases

management costs

NNMi

7 Jan 14th, 2009

NNMi intuitive design

Quick Start Configuration Wizard

GUI based configuration tuning

•Communication

•Incident

•Monitoring

•Discovery

LOW TCO: Quick Time To Value

8 Jan 14th, 2009

NNMi intuitive design

Task oriented views

Event Lifecycle

Incident Ownership

Incident and device grouping

Root cause analysis and event

correlation

User Roles

MAX OPERATOR EFFICIENCY AND PRODUCTIVITYPre-configured | Customizable | Elegant

9 Jan 14th, 2009


NNMi Intuitive InterfaceMap-based Management

NOC wall maps

Hierarchical Containers

Dynamic Node Group Filtering

Customizable Node Group Status

Customizable Connection Display

Updated Background Graphics

Save Layout

10 Jan 14th, 2009


NNMi Intuitive InterfaceMap-based Management

Out-of-the-Box

Map Views

Customizable Map View List

Pan and zoom views

Outstanding

Key Incident Indicator

Detailed Tooltip Information

L2 & L3 Neighbor Views


HP OperationsManagement Center

Operations Centerheterogeneous enterprise event management

Probes

Alerts andperformance

reports

Smart PlugIns (SPI)Application Specific • Pre-built monitoring policies• Discovery (to service map)• Auto-actions• Remote actions• Performance data collection• Oracle, SAP, Citrix, ADS, Exchange,

PeopleSoft, SQL Server… (75)

Agents• Collect, summarize, refine• Performance and event data• For IBM, HP-UX, Windows, Solaris,

Linux

SiteScopeserver

Operations Manager server

NetworkNodeManager

Other event mgmt tool (e.g. SCOM)

Operations Manager consoles

Closed loop process

13 1 February 2010

1. Discover infrastructure elements and relationships

2. Collect detailed performance data, events, traps and status

3. Correlate, aggregate, filter and prioritize –from data to information

4. Perform automated corrective actions –enable 24x7 autonomous operation

Acting Processing

Collecting

Presenting

Advanced automation through distributed intelligence

AutomationD

Services

Network

Applications

Databases

Systems

Internet

Best-in-class agent-based and agent-less operations management

14

• Consolidated operations

− Agent-based and agent-less monitoring managed from one central console

• Tight integration

− HPOM launches SiteScope tools directly from OM console

− SiteScope targets automatically added to HPOM Service Map

• Administer SiteScope from OM

− Monitor health and status of SiteScope instances

− Manage configurations for one or more SiteScope servers

− Synchronize settings among multiple SiteScope servers

Integration with HP SiteScope

Systems with agent

Systems without agent

SitescopeOperations Manager

Manage from a single OM enterprise console

The industry‘s best combination of agent-based and agent-less

management to better match your unique requirements14

HP Smart Plug-Ins extend OMU capabilities beyond infrastructure

15

Businessapplication

Operating system

Database

Internetinfrastructure

Out-of-the-box coverage for many IT components used to support heterogeneous business processes

Additional 3rd parties SPIs are available from other partners

http://www.informix.com/informix/informix_index.html

http://www.microsoft.com/windowsxp/order/

http://www.microsoft.com/exchange/

http://www.sun.com/

Operations on UNIX

Service Manager SiteScopeBusiness Availability

Center

uCMDB via DMA

Operations Manager on UNIX is the core of an integrated solution

and many more 3rd party tools

NNM / NNMi

16 1 February 2010

Operations Orchestration


HP BusinessAvailability Center

What % of IT problems are identified by end users first?

What applications does this affect? Is it a revenue generating service?

What is the length of time the business is impacted by a disruption? Cost per hour?

Do you deliver “business level” information?

Businessimpact

Problemidentification

Business service dependencies

82.0%Overall claims

processing

Middleware 99.3%

SQL Server 99.1%

Unix 99.4%

Network 99.4%

WEB 99.2%

Database 99.8%

MVS 99.1%

Customer Perspective

• Business services may be impacted even when system availability looks “green”

• The business wants to know the health of the whole business, not the underlying infrastructure

• As a result, the business has minimal visibility into the actual business service health and will discount IT‟s ability to manage the services

August 11, 200818

Where is your first point of notification when a service disruption occurs?

How many different methods are used to assign a priority or identify a problem?

How often are priorities assigned incorrectly to a problem? Delays? Impact?

Where do you begin looking to fix performance issues?

Businessimpact



• Composite business processes cross multiple applications

• Service Oriented Architectures and Virtualization are becoming more common

• As a result, the MTTR is extended and the business is impacted

.net

J2EE

Oracle

MS

Backup recovery

Linux

.net

Finance

Dir

Custom

GeoTools

COP

Audit

IDM

GIS

AdjudicationCustom

Mission-critical business processlayer

Businessservices layer

Applicationservices layer

Infrastructureservices layer

August 11, 200819

Do you have visibility within the business process, application components or business transactions, to isolate the performance problem?

How do you keep up with the rate of change?

How do you manage a true “version of the truth” on how IT assets are used today?

What are you really managing?

Businessimpact



• Business services span many IT assets -dependencies are complex and dynamic

• Constant on-going changes to meet the demands of the business

• As a result, end to end visibility is required to keep up to date

CRM Ordermanagement

e-Commerce Finance

August 11, 200820

21

HP BAC Architectural Overview

Synthetic Users

RealUsers

Automated Dependency

Mapping

Business Transactions

Infrastructure Monitoring

Universal CMDB

August 11, 2008

CICS, MQ,TIBCO, Sonic

New York

Singapore

London

zSeries

Users Internet/ Firewall

LoadBalancer

Web /App Servers

Services Middleware Backend and Data

Dashboard• Problem Isolation• Service Level Management• Topology Views• Alert Notifications• Web-based Administration

22

Data Collectors Review

CHAPTER REVIEW

Data Collectors Functionality

1. BPMA. Emulates user experience with the application by running transactions and

collecting application availability and response time data.

2. RUMC. Tracks the experience of end users with the application and collects availability

and response data in real-time.

3. SiteScopeD. Monitors the application infrastructure and collects network and server

performance data in real time.

4. DiagnosticsB. Collects key performance measurements for J2EE and .NET applications at the

class, method and JDBC call level

5. TransactionVisionE. Provides visibility into the health and performance of business processes that are

running over the IT infrastructure

6. Business Process InsightF. Provides visibility into the health and performance of business processes that are

running over the IT infrastructure

7. Discovery ProbeG. Discovers hardware, network and application infrastructure components and the

relationship between them and populates the Configuration Management Data Base (CMDB)

24

Business AvailabilityCenter

1 February, 2010

Solution Workflow

Dashboard

UCMDB

SLM

UCMDB

Element Managers

End User Experience

DDM

OperationsManager

Infrastructure

Service View Service

Applications

Hosts

Resources

1. Discovery & Dependency Mapping• Performs dynamic discovery• Populates the CMDB with CIs and Relationships

Model of the service based on CIs and

relationships

25


1 February, 2010

Dashboard

UCMDB

SLM

UCMDB


Applications

Hosts

Element Managers

End User Experience

DDM

OperationsManager

Infrastructure

ResourcesEvents


relationships

2. Events• Events are detected by Element Managers• Events are sent to BAC and update the CMDB

Solution Walkthrough

26


1 February, 2010

Dashboard

UCMDB

SLM

UCMDB


Applications

Hosts

Element Managers

End User Experience

DDM

OperationsManager

Infrastructure

ResourcesEvents


relationships

User Experience KPIs

Solution Walkthrough3. End User Experience• Passive and active monitoring of user experience KPIs• KPIs update the status in the CMDB and service view

27


Dashboard

UCMDB

SLM

UCMDB

Element Managers

End User Experience

DDM

OperationsManager

Infrastructure


relationships

1 February, 2010


Applications

Hosts

ResourcesEvents

User Experience KPIs

Solution Walkthrough4. Service Impact• The service model is dynamically updated• New infrastructure automatically added to view by DDM


HP Client AutomationEnterpriseClient management evolved

Business services have many moving parts

Networks

Servers

Storage

Clients If client devices are not working, is the service working?

Device configuration

• Inventory− Identify exact hardware and software configuration

• Operating system− Deploy corporate image

− Minimize the number of images under management

• Security patches− Ensure PCs are secure

• Compliance− Ensure compliance with corporate policies

• Scalability− Manage devices wherever they are Device configuration

Applications

• Deploy and manage core applications

−VPN client

−Anti-virus

−Software firewall

−Common business/productivity applications

• Ongoing management, verification and repair

− Ensure applications are correctly installed and configured

−Minimize help desk overhead

− Increase user productivity Device configuration

Applications

End user

• Ensure availability of line of business applications

−SAP

−Oracle

−Business objects

• Provide self-service access to optional software

• Manage and migrate settings

−Outlook archives, offline folders

−Documents


Applications

End user

Security Tool ManagementAvailable with HP Client Automation 7.5, May 2009

33 1 February 2010

The challenge

Am I using the right tools as per my corporate standards?

Are my security tools and DAT files up to date?

Am I adequately protected?

Out of the box support for major vendors of antivirus, antispyware and personal firewall security tools

Compliance scanning for security tools and their configurations

Dashboards to highlight key assessments

HP solution

Compliance ManagementAvailable with HP Client Automation 7.5, May 2009

34 1 February 2010

The challenge

How do I prove compliance to the auditor?

Are my devices „drifting‟ away from their baselines?

How am I doing over time?

Regulatory compliance scanning

E.g. PCI, FDCC

Additional new content via HP Live Network

Compliance dashboards and reporting to highlight key assessments and trends over time

HP solution

HP Client Automation product portfolio

Hardware platform

Operating system

Core applications

Line of business applications

User settings

Configuration stack


Applications

End user

Client device Products

OSmanager

Application manager and self service manager

Settingsmigrationmanager

Patchmanager

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Out of band management

Technology for better business outcomes